T-Mobile Sends Reminder For Upcoming Domestic Data Use

We’re going to shift gears a little this evening and move away from exciting phone news over the last 24 hours and do a quick refresh on T-Mobile’s upcoming Domestic Data Roaming changes. We’ve already gone in-depth with the upcoming changes and for those of you that received an email this past weekend, it should highlight exactly what we’ve already covered. We won’t to go into much detail, instead I urge you to check out the earlier posts on this subject to get the full background. You can also check out T-Mobile’s official FAQ on the subject, along with the ever important question of whether this change results in an escape route ETF free.

If we can direct your attention to the last few lines of the email, T-Mobile encourages you to check sections 3-5 of T-their terms and conditions available on T-Mobile.com to check information on your rights. Those rights “…maybe include early service cancellation.” We have no idea how T-Mobile is determining which customers qualify for an ETF waiver, but if you’re eager to bolt for the door, we’d suggest contacting customer care an evaluate your options.

The full text of the email follows below.

Beginning on April 5, 2012 there will be a limit on the amount of data that can be used while a T-Mobile customer’s device is connected to another provider’s network (“off network” or “domestic romaing”). Customers that are domestically roaming will receive free text message usage alerts for data. If the roaming data limit is exceeded for a Rate Plan, then data service will be suspended from off-network roaming until the start of the next bill cycle or a qualifying change is made to the Rate Plan. This will not impact: (1) voice usage, and (2) data usage on the T-Mobile network.

To determine domestic roaming areas, see the T-Mobile data coverage map by visiting www.T-Mobile.com/Coverage. The domestic roaming data allowance for each Rate Plan is outlined in the chart below. To use this chart, review the Current Rate Plan Full Speed Data Allotment column to identify the megabytes (MB) or gigabytes (GB) included in your Rate Plan, and then see the domestic roaming data usage limit that applies on the right. The megabytes of gigabytes for a Rate Plan can often be found by reviewing the Available Service section on page 1 of the bill (ex: Classic Simple 200MB Data Promo) or by dialing #WEB# send from your mobile phone.

Current Rate Plan Full Speed Data Allotment

New Domestic Off Network (Roaming) Data Limit

  • 1MB to 199MB — 5MB
  • 200MB to 1.99GB — 10MB
  • 2GB to 4.99GB — 50MB
  • 5GB to 9.99GB — 100MB
  • 10GB and above — 200MB
  • Mobile Web Pay Per Use — 10MB

Off-network data use may occur even when you are within the T-Mobile coverage area. See T-Mobile.com for directions on how to update device settings to avoid domestic roaming and for more information about this notice. Review Sections 3-5 of T-Mobile’s Terms and Conditions available at T-Mobile.com for information on your rights (which may include early service cancellation) as a T-Mobile customer. Please retain a copy of this notice for your records. © 2012 T-Mobile USA, Inc.

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  • 2000nits

    I read that as
    “dear long term customer,
    Chipmunk you!

  • Section 6 of the terms & conditions seems more relevant, and IMO reducing from unlimited roaming to 50MB (for standard 2GB plan) is materially decreasing the service allotments they agreed to provide.

    • You werent offered “unlimited roaming” you were offered a set percentage based on a sliding usage scale. That set percentage is 50% of your usage. If 50% or more of your usage is “Off-Net” for 3 consecutive months in a 12 month period, then they could limit, cancel, or change your rate plan (without recourse from the user).

      However, this still new case is still a materially adverse change since they are decreasing that 50% sliding usage to a set amount, which may be MORE or LESS, which is already a big deal, but what really seals the deal about it being a materially adverse change, is that they completely cut off your data. They do not allow you to pay more for going over, they do not throttle you for going over, they do not allow ANY data other than MMS and access to MyAccount if you go over, which is the liking of suspending someones service for going over minutes while roaming. It limits the service that once stayed on, as based in the contract. This is a change of contract that, should you disagree, makes the new contract null and void.

  • Anonymous

    Thanks for the REPEATED OBNOXIOUS tmobile popups.
    Hope you score a few commissions David!

    • I don’t control the advertisements chosen for the popups, sorry, but recognize it costs money to keep the site going!

    • Anonymous

      Are you serious?  Do you know how much it costs to keep a site up and running?  Aren’t you glad that you don’t have to pay anything to read the news on here?  The other big sites like Engadget and BGR have sponsors but still have ad banners (not pop-ups).  Come on, man, you should be glad he’s doing this because it’s a privilege, not something we’re entitled to.  He doesn’t have to do any of this.  The rest of us appreciate what you do, David, thanks for the great work.

    • Anonymous

      Are you serious?  Do you know how much it costs to keep a site up and running?  Aren’t you glad that you don’t have to pay anything to read the news on here?  The other big sites like Engadget and BGR have sponsors but still have ad banners (not pop-ups).  Come on, man, you should be glad he’s doing this because it’s a privilege, not something we’re entitled to.  He doesn’t have to do any of this.  The rest of us appreciate what you do, David, thanks for the great work.

    • Anonymous

       He puts in a bit of time, effort and work, don’t you think he deserves commission? Starting drama where there really is none.

    • Popup blocker… never see any ads :)

    • Andy

       I hate to say this, but if you are using FF or Chrome, use ad blocker plus.

  • Doesn’t T-Mobile want to keep customers? It seems they are doing everything in their power to force people out the door. Even their new HTC’s are not worth getting.. I mean an HTC with only 16gb internal space, no sdcard slot and a non replaceable battery.. what is this 2010? Oh well, I guess the roaming agreement AT&T had to give them isnt all its cracked up to be after all.

    • Jcj1

      Better to ask, does T=Mobile want to stay in business as the carrier with the best prices for plans. The answer seems to be yes as they are trying to reduce costs so they can keeps rateplan costs down. 

  • JustSaying

    the fix would be for T-Mobile to build out towers where they have roaming.. right? so we can avoid this in the first place!

    • Jcj1

      then tell the DOJ to approve the spectrum transfer that was part of the sale block. They are currently blocking that as well

  • Conrad Morris

    Yeah the pop ups and floating banners are really annoying. I find myself visiting this site less and less.

  • Brice Castillo

    So if I have unlimited data on my plan does this in any way effect me? 

    Would it be grounds for an ETF waiver based on sections 3 or 6? 

  • ROB

    canceled all of my 5 lines with TMOBILE without ETF,  tmo lost over 500k customers recently now with this forced change, they will lose more customers and face massive complaints and fines from the GOV!

    • Brice Castillo

      What was the basis of your cancelation without an ETF? I’m trying to get out as well. 

    • Anonymous

       Changes to the contract let you go without ETF?

      • Jcj1

        not if you are not affected, majority of people WILL NOT be affected. ask yourself, do I ever roam? if is NO, then shut up, you are not affected!!

    • Iris

      Hey Rob what did you say to tmobile reps to get out of your contract without the ETF? please share

      • ROB

         Section 6 of the terms & conditions seems more relevant, and IMO
        reducing from unlimited roaming to 50MB (for standard 2GB plan) is
        materially decreasing the service allotments they agreed to provide. this change in terms to be a constraint. Moreover, whether I use it or
        not, a change in term would make any contract void until both the
        parties agree.

        It states that there is now a limit on the amount of domestic
        off-network (roaming) data you can use, where there previously was not.
        At the bottom of the insert, there is a note that states, “Review
        Sections 3-5 of T-Mobile’s Terms and Conditions available at
        T-Mobile.com for information on your rights (which may include early
        service cancellations) as a T-Mobile customer.”

    • Anonymous

      You’re either with us or against us!! 

    • go_tmo

      Socialize wireless right?!?! Wireless companies should not be allowed to be profitable!!!!

    • Jcj1

      good riddance, you obviously had no clue what was going on!

  • Mnaz105

    Why don’t you guys donate some money to David so he doesn’t have these pop up ads. What do you think he’s a millionaire? All the other websites do the same thing and some are worse. Give the guy a break, he provides a lot of information for us, information that the Tmobile reps themselves don’t have. Keep up the great work and keep us informed. Thank you.

    •  Hear, hear (or is it here, here).  Three cheers for David

      • Mnaz105

        Hip Hip Hooray!!!

    • Sidekicker89

      I never deal with these pop up ads, what devices are you guys using?

      • Mnaz105

        Heay Sidekicker89 , you were one of the winners of that case for the galaxy S2. You better respond or it’s gone. Congratulations!

  • Action 6

    if they still won’t allow you to cancel without ETF, than your best bet is file a complaint with your states attorney general’s office as soon as possible.AG office will order tmo to respond to resolve the issue on a given set time or face fine.
    send that complaint to FTC and BBB, both of these can be done online.

    • Rob

       yes,  that is the way! you will get  call fom TMO executive office and 99% sure that you will be allowed to cancel without ETF. they will choose to lose $200 ETF than lose thousands and their time in fines and court trials.

    • Justin Jett

      The AG’s Office does not have jurisdiction in this area. If you feel that you should waste a government agency’s time and resources, send it to the FTC.  

      • What do you mean the AG’s Office does not have jurisdiction? One of the primary duties of that office is Consumer Protection!

  • Yiffy Savanah

    It’s not “materially change”; it’s “materially change a term in [these]T&Cs other than pricing in a manner that is MATERIALLY ADVERSE to you.”

    That “materially adverse” part is important. If you don’t use domestic data roaming to an extent where this change would materially adversely affect you, then you’re not going to get out of the contract.

    Say, in the last year you roamed domestically but you’d only ever used a maximum of 2MB while roaming. You wouldn’t get out of the ETFs.

    • Mdjb1

      I’ve got news for you, Yiffy: you are incorrect. It matters not whether a customer has used roaming. The contract specified what was being agreed to, and a decreased data roaming allotment from up to 50% of total data usage to 50 or 100 mb per month is in all cases material.

      To illustrate, imagine that a man leases a Chevrolet for three years and pays for the model that has a CD player and a subwoofer. The onboard computer reports to the dealer seven months after the lease is signed that the audio system has only been used to listen to AM radio news stations. After the mechanic finishes his tune-up of the car, he removes the CD player and the subwoofer and replaces it with an AM radio only. The dealership then tells the lessee that the swap for the AM radio is not a material breach of the lease contract because the onboard computer reported that the CD player and subwoofer hadn’t been used since the day the lease was signed.

      I hope you can see how incorrect that hypothetical car dealer would be.

      And, for T-Mobile’s sake, I hope its lawyers are more competent than the spell checker is that T-Mobile employed when last weekend’s e-mail about the contract breach was drafted.

      • CLTCSR

        umm no u sir are wrong per policy tmobile went back and check everyones web usage for one year.  If you exceeded the new roaming allotment, then it is adversly effecting you and can get an ETF waiver.  

        We dont live nor work in the world of hypothetical’s, that you may, or you will, or you might.  Its matter of fact if you have.  

        I may sound a little harsh but I just finished a shift explain to customers that just want out of a contract trying to explain to them that if it didn’t effect you, 

        • Mdjb1

          We live in a nation of laws, and including contract law. You can say whatever you want. You can tell your customers that the sky is falling and will crash into T-Mobile’s cell towers, but your saying it wouldn’t make it true.

          Just a tip: proper grammar and punctuation are good things, especially when one is purporting oneself to be an employee of the corporation that is the subject of the conversation.

        • CLTCSR

          You are correct we live in a nation of laws.  I’m quite sure there is also a very large department of lawyers who have looked at every possible circumstance that tmobile could be held liable legally and that very large department of laywers have concluded correctly.

          As well just to let you know, anything from here on out from you is moot.  When you succumb to attacking an individuals grammar on an internet forum where my identity is anonymous displays your lack of actual knowledge on the matter.

          On that note, have a nice evening :).

        • Mdjb1

          That would be: individual’s grammar (possessive, no?).

          Some big banks are now paying for their abuses of customers (excessive overdraft fees, subprime mortgages, etc.).

          Some of the offending banks had arbitration clauses in their contracts with customers. Companies can hide behind their arbitration clauses, but they can’t hide from their regulators. And, as well, the Internet gives consumers a deserved tool to battle corporate wrongdoing.

        • Farnsworth

          I’m an attorney.  I can bust out my Farnsworth on Contracts right now if you’d like.  

          Your legal department likely concluded that it will cost less to release the few people that will fight it, then to honor the contract.  

          If that’s how they want to run things… go ahead.  But it doesn’t change the fact that this is a breach just the same as if I decided not to pay for a line that I never use (but contracted for nonetheless.)

        • Farnsworth

          Continuing… people complaining that this is a minor change, and that they have the right to be profitable…  that’s all well and good.  That’s just like Netflix’s change.  They’re free to change it whenever they want, and some will like it, some won’t.

          This change, however, is annoying not because it’s a bad change (I think it makes sense.) It’s because T-Mobile has no right to change it for existing customers.  

          This isn’t even a close case.  Any 1st year law student could win against this supposed “crack legal team.”  The legal team didn’t ok this because they know they’re right, they ok’d it because it’s cheap.

      • Elk

        You can compare this to T-Mobile removing a cell tower that caused you to lose service, T-Mobile would grant you an etf because it was materially adverse to YOUR service. But just like a tower being taken down in an area you don’t live, impairment of data usage in areas you don’t travel DOES NOT constitute an ETF waiver. Put away the pitch forks and torches and calm down there boss.

      • Jcj1

        That is totally irrelevant! If you don’t roam who the hell cares about this! If you roam alot which only some people do, do you really use that much data??! Why don’t you try it for a month or 2 and see if it is big deal before going on a web forum and showing your ignorance about what you have clue?!?!

      • Anonymous

        “domestic romaing”

    • Anonymous

      Just to be clear… they would have let me out without any ETF’s… BUT instead I just resigned for 2 yrs and got 2 free GS2’s… and I got $10 off per month for 24 months… Sweet deals to be made right now!

      • Jcj1

        and you wonder why T-Mobile needs to save money! it is  people like you who always want something for nothing causing them to bleed money! You need to realize that they cannot stay in operation if they keep giving away free phone and not charging for things that are raising their operating costs

        • Brianaz24

           Lets do the math you idiot!  I will spend ~$4000 over 2 years with my plan… you KNOW T-Mobile doesn’t pay the retail price for a subsidy phone… SO even assuming they do pay the $1000 bucks for the two phones they’re gonna get $3000 bucks from me…  Do I feel bad… Nope not at all!!! Matter of fact I may open a Tablet account too… why? because I saved on phones… and you can bet I will be sending anyone I can to T-Mobile… so have they lost? not really…  Also this isn’t even factoring in that I have spent over $12,600 at T-Mobile over the course of 7 years…  Are they really loosing by comping $1000 bucks worth of hardware to retain me?  why don’t you look at the big picture instead of just focusing on the fact that I got a free phone & you didn’t…  This doesn’t mean EVERYONE will get a free phone… there’s a lot of reasons I got a free phone that someone else won’t… But I think its worth sharing for other LONG TIME LOYAL T-Mobile Customers….

  • whoda

    Hey David (or anyone who has evidence), I was wondering if T-Mobile changed their data roaming policies by allowing prepaid customers to roam data.  I looked at the prepaid data coverage map and it appears that coverage is the same as coverage for postpaid (which wasn’t the case not too long ago). Although I think the map is a mistake, it would be welcome news.  Please check if you can!  Thanks!


  • nerdlust

    If AT&T and Verizon and Sprint have similar rules then it’s a good business decision it makes
    no sense to pay millions in roaming fees for a few people to roam on another carrier.

    • If T-Mobile claims its only affecting 1% of all users, then why are they implementing it for everyone? T-Mobile themselves states in the T&C’s that they can limit or change a customers plan if they go over 50% of their usage off-net for three consecutive months in a 12 month period….However, they chose not to, they instead made a choice to change EVERYONES contracts to limit them all even more. Again, if this will only affect 1% of the users of T-Mobile, why is everyone getting this done? 

      My point is, T-Mobile doesnt HAVE a reason to do it other than they HOPE no one notices.

  • Foobar

    Good thing I have a Blackberry with its data compression.  Combine that with my Playbook and I’ll have the full web *and* stay under those caps!

  • Go_Tmo

    I hate the more negative centered articles. I know that news comes out good or bad, it just brings out all of the idiots (like those posting below). Every other carrier does this and tmobile made a business decision to make sure they are still profitable! This is tmobiles problem: you have to many customers that are unable to see the value in T-Mobile’s service. Its such a shame when I hear people upset about there bill being to high and they have the $80 unlimited talk and text with 2gb web. Really?!? Go to Verizon and find out how much your bill would be. If t-mobile didn’t have cheap a$$ customers like some posting below they would be a lot better off.

  • Go_tmo

    You can compare this to T-Mobile removing a cell tower that caused you to lose service, T-Mobile would grant you an etf because it was materially adverse to YOUR service. But just like a tower being taken down in an area you don’t live, impairment of data usage in areas you don’t travel DOES NOT constitute an ETF waiver. Put away the pitch forks and torches and calm down

    Roaming: Your Device may connect to another provider’s network (“Off-Net”) even when you are within the T-Mobile coverage area. Check your Device to determine if you are Off-Net. There may be extra Charges (including long distance, tolls, data usage) and higher rates for Off-Net usage, depending on your Rate Plan. You must use your Device predominantly within the T-Mobile owned network coverage area. We may limit or terminate your Service without prior notice if you no longer reside in a T-Mobile-owned network coverage area or if more than 50% of your voice and/or data usage is Off-Net for any three billing cycles within any 12 month period.

    By imposing a hard limit that is no longer based on a set percentage that is adjustable month to month, T-Mobile is therefore decreasing the service allotments agreed to be provided for the monthly recurring charge. Additionally, they have changed the terms in the Terms and Conditions that validate a change from 50% off-net usage, to a set MB plan for domestic data roaming, which is materially adverse outside of the price, since the contract holder can no longer use their service allotments for roaming data at all after reaching a certain amount, ie, no overages, no throttle, just dead cut off. 

    Because of this, T-Mobile would be hard pressed in many states, like mine, California, where all contracts MUST be agreed upon by BOTH parties for them to remain valid. If one party disagrees based on the stated terms and conditions (and finds just reasons within those terms and conditions to warrant), the new contract remains null and void. In this situation, by law, T-Mobile must offer one of the options below, or one unlisted that satisfies both parties.

    1. Let the disagreed party out of the contract without penalty, ie. ETF waivers.
    2. Uphold the original contract, original terms, and original service allotments, and allow customer to continue full service until original contract expiration date. 
    3. Allow the disagreed party out of the contract without penalty, offer to continue month to month service subject to any and all new and future charges, changes, and terms and conditions subject to “monthly” service. 

  • Abc

     Might want to remove this one

  • Sandra

    just wrote to states attorney general’s office. filed a complaint online with FTC and the BBB.
    Tmo may not give a s**it  about my call, but they will surely have to respond to AG’s office and they better be truthful with the states AG’s office.

    • go_tmo


    • Justin Jett

      Why would you do that?! I work for one of those offices in my state and you’re wasting resources for some nonsense such as this. Get over yourself. T-Mobile obviously no longer has the usage/agreement they used to have with other companies towers. You should use less towers, use less data, or better yet, go somewhere that has the local coverage you need. There are costs to keep customers and you are one that I’m sure T-Mobile would dispose of.  

      After I have read your ridiculous complaint, as an examiner, I would say, “Unfortunately, our offices does not have jurisdiction with regards to your complaint. Please contact your provider or consult with an attorney to assist you with your needs.”  And quit wasting tax payer dollars!

      • Tom

         you dumb ,tmo employee desperate  to stay in job thinking customers won’t cancel lines . stop  fooling urself around here and get a life!
        we know how to fight this unlawful change in terms by tmo.
        I  have previously filed complaint with States ATTORNEY’S GENERAL’S OFFICE AGAINST TMOBILE and have won.

        • Justin Jett

          Hey Tom, the last time I checked, reading and comprehension was a requirement.  If you comprehended I said, I remarked that I worked for an agency within the state:  That’s not T-Mobile.  I don’t work for T-mobile. Never have.  I also hate to inform you about your assumption, but you didn’t “win” anything.  What happened was they probably decided to give you what you want because your complaint is on AG’s letter head.  Furthermore it’s easier for them to say yes vs. wasting resources on your complaint. 

        • I think you pretty much explained how he did win.

      • Would love to know what state office you represent since the AG’s office does handle consumer protection! Me thinks you are talking out yer bum LOL

        • Justin Jett

          All state, local, government, and federal offices are here for some form of consumer protection.  What we don’t like, since I represent one as an examiner, is people wasting our time on stupid complaints that can easily be solved by using what little common sense we have.  

          The states AG’s office handles consumer protection but they are only limited to things within jurisdiction and will usually go after crimes that are extensive in nature.  Usually the AG’s office handles gross infringements such as cyber crimes, economic crimes, unlicensed activities that are gross in nature, other fraud cases such as medicare, and any other private exams, investigations, and audits that the public only hears about when the case is won.  A person complaining about being reduced because of cell towers is getting transferred to the FTC because that is federal not local or state.  I, personally, would laugh at you, share your ridiculous complaint with the office, and then close your complaint.  While also telling you to refer to your contract that you signed.  Since you asked, I specifically work for Consumer Finance. Our office regulates mortgage companies, retail installments contracts where the financing could be off, pay day loans, collection agencies, etc.  I’m only limited within statutes set by the local government, hence session, and jurisdiction. If you’re going to waste time on complaints like this, you need to contact the FTC. Now since I’ve informed you, me thinks you should check your facts before you waste time.  Is your bum ok btw?

        • Anonymous

          You regulate mortgage companies?  No wonder you’re responding the way you are.  Doesn’t seem like that regulation has been too effective over the last decade.

          Thanks for the info on the FTC.

      • Anonymous

        “T-Mobile obviously no longer has the usage/agreement they used to have with other companies towers.” What does T-Mobile say when a customer says, “I no longer have the job or make the money I once made?”

    • Jcj1

      read your signed contract, you can’t go anything about it. You want low prices? Then the carrier has to stop bleeding money and this is one way. You can still use wifi which is faster then roaming. You have to look at how time are you in an area that is not T-Mobile, for most people it is very rarely.

    • go_tmo

      You can compare this to T-Mobile removing a cell tower that caused you to lose service, T-Mobile would grant you an etf because it was materially adverse to YOUR service. But just like a tower being taken down in an area you don’t live, impairment of data usage in areas you don’t travel DOES NOT constitute an ETF waiver. Put away the pitch forks and torches and calm down

      • Anonymous

        I see what you mean, but I think this a bit different.  What if they removed all the towers in the states neighboring you?  Or, if they limited roaming voice usage to 2% of your total minutes.  1000 minute voice plan = 20 minutes of roaming voice usage and then you’re dropped.

  • Ajay

    Hey guys, try it, after 2nd try with senior supervisor, I canceled my lines without ETF.
    First he kept saying NO and email contractreview Dept, I warned him I will contact the states attorney general’s office and the federal trade commission, he says OK< just hold and and says Canceled!

    • Cmwunderle1

      I tried three times. Nada

  • Alex

    I just tried to cancel out of interest and they told me due to my usage pattern it does not affect me materially so I’m not eligible for cancellation

    • Ajay

       nope,, they lied and you didnt read your rights! anyway

      • Alex

        What would I say then ?

    • Angievel

       If they cannot guarantee that this change will not effect you in the future, then it potentially could. And if you know you’re going to be traveling, then you know it will. Therefore they should cancel! But don’t listen to me, they just denied me for the 3rd time on this very straightforward reason.

  • jeff

    What I don’t understand its how they can just cut you off. Why don’t they offer a plan where you can incur additional charges for excessive roaming and retain data access when you need it. It may be rare that I would exceed the cap but I’d like to know data is available when I need it. losing data access on the road when I need it for mapping is a little scary.

  • thisIsIt

    Thank u T-Mobile u just saved me $200.00 and thanks to my job I’ll be able to go to Verizon and get that good old employee discount :-) so good to be free…

  • Anonymous

    This has pretty much solidified my decision not to return to T-Mobile. I’m out of contract with AT&T and shopping around due to slow coverage where I live. I originally left T-Mobile for two reasons: no coverage in my office and slow EDGE roaming at my parents’ and sibling’s homes. With the new 3g roaming agreement, I thought I’d look into T-Mobile again, but 50 mb of data when visiting family with no option to get more is a non-starter.

  • Devyn

    I just called twice and got told by a supervisor they don’t have to let me out of my contract if I have not hit my data use in the past 12 months how are some of you getting out of your contract?

  • Tierra Jackson

    They said everyone got to April 5th to opt out of they contract without a ETF 

    • Cmwunderle1

      IThats not what they told me. I just called to dispute it, thyey said since this hasn’t affected me in the past year I am not eligible. The. Past year I haven’t roamed because all my vaction was used at home for medical leave. They need d to go back more than a year. This will affect me this year..what did yu guys say to make them lool at this as wrong? Submitted complaint to ftc.

      • Tierra Jackson

        I told them I use GPS a lot and I don’t want to worry about no cap. I signed up for being able to roam up to 1gig not 50mb of data. She said I understand but you wont be charged and you a get a text. I said no I wont out cause I don’t to want worry about my data when on the road. So then she said you have to April 5 to cancel or port out we going to put a note on your account. Oh I am on Classic if that matter to anyone and I talked to billing then got transferred to a account specialist.

        • Cmwunderle1

          Did they say that you roamed a lot in the last year?

        • Tierra Jackson

          No never mention it  I did start off nice and bubble. By saying I got a letter in the mail about the data roaming change. She then looked at my account and everything then said I wouldn’t be effected. I then said I use GPS and Pandora a lot why traveling and don’t want to worry about data.She said once I’m near the cap I would get a text on my phone.I then said I don’t want to be lost on the free at night and I hit the 50MB cap and can’t use data. She said what do you want to do then I said I want to switch carries. So then I got transferred to a account specialist the said I got to April 5th to opt out. And that she was going to put a note on my account and ask if I had anymore questions.

    • the

      I just wish I could keep my number

  • Gwapo

    I don’t care!!! We have Family Value Plan 1,000 minutes, 1 line with 200MB and we pay $66 a month taxes included!!!!We used to pay Verizon $81 a month for 700 minutes!!!! with their dumb phone..

    We will stay with Tmobile!!!!

  • EXIBITman

    I pay 30$ for 5gb of 4g’s data’s and unlim text 100 voice i think i stay wit this plan.

    • mike00

      I have this plan too. Best deal out there

      • EXIBITman

        It sure is i am staying with it as long i can.best 4g deal out there. and its super fast

    • Janrei Villavicencio

       What plan is this? I wanna get this!

  • feelsGood2BeFree

    I have the classic plan.. 1-line with 5gb of data 500min, unlimited texting and paying almost 90 bucks for slow ass 4g internet and I live in a big ass city.. so leaving this is a wonder…

  • Anonymous

    T-Mobile’s reasoning seems to be this:  “You have not used over 100MB of roaming data recently, therefore you will not need over 100MB of roaming data in the future.”  With that assertion made, they confidently conclude, “The changes we’re making to your contract shouldn’t concern you and do NOT qualify you for a waived ETF.”  We should respond, “If this change won’t impact me and isn’t something to be concerned about, why make it?”

    Looking forward to a future email about voice roaming that says much the same.  You haven’t been to ‘”place x” recently, therefore you will not ever travel to “place x” and shouldn’t be concerned that T-Mobile has no network there. 

    Clearly the choice of a wireless carrier is impacted by price, network, device and customer service. At a certain point the low price no longer compensates for a small network, limited devices (iPhone) and poor customer service.  I was a TMO evangelist for years, but I think they’re making some huge missteps that will be extremely difficult to recover from.

  • Jennifer P

    I can’t believe the amount of people in this forum who are saying just bend over and take what T-mobile gives you.  They are changing the terms, they sent out a notice titled “Legal Notice” notifying customers of new limitations to their service, limitations that are currently not in place.  I don’t care if you haven’t roamed in the past year, you may start roaming on April 5- either way, it is completely immaterial to the case.  They are reducing service, imposing limits that didn’t exist and worse yet, cutting off service when those limits are reached.
    I did attempt to cancel my contract with T-mobile over this matter.  I was told that it WILL affect my account and that based on past months usage, my data will hit limits causing it to be inaccessible until the next billing cycle.  They told me I could not cancel without paying ETF because my service under T-mobile is not changing.  They are playing word games.  T-mobile’s network is comprised of roaming partners and as it stands today there are not limits on my current plan for accessing data via these partners.  They refused to turn me over to a supervisor, I was told to email contract review and that they do not have a phone contact.  It’s games, all games.  When I told them I am unable to conduct business if my data is getting cut off every month, they told me they were sorry to hear that.

    I have drafted letters to the BBB, the State Attorney General and the FTC.  And for the sad excuse of an examiner who posted regarding the AG’s duties, you are a disgrace to the office and completely in the wrong. 

    • Go_TMo

      You’re an idiot and a bleeding heart leftist republican law school drop out who is intent on causing issues for some perceived personal offense that in reality has little or no impact to you personally. Instead of wasting or others time, why don’t you take up a cause that’s actually worth while. While the rest of the world starves, you are worried that you won’t be able to connect to your Facebook account between your mournfully of Cheetos

      • Jennifer P

         You need therapy

        • That’s enough everyone…move along!

        • Go_TMo

          And you have way to much time on your hands, it’s not a witch hunt, or your failed attempt to impress, it’s your cell phone carrier, put it in perspective. Besides just raising hell for the Purpose of being obnoxious, there’s little to no point in what you are trying to prove

    • Angievel

       Yes they told me the same thing! They refuse to cancel ETF-free. They’ve tried all kinds of excuses but nothing gets around the simple black and white (the paper they sent in the mail) fact that they are making a change that could potentially have an adverse effect on users and therefore they were required to send the notice and therefore we should be allowed to NOT ACCEPT THIS CHANGE. Yet they continue to take up hours of our time, making us jump through hoops, denying us with no reason stated…. I’m contacting FCC, Attorney General, Public Utilities Commission, BBB, and their legal department. I believe if enough people are having this problem, I will seek an attorney’s advice on class action. email me if you’re interested at angievel at gmail dot com.

  • Winski

    These guys have really turned into as*clowns ……

  • Brice Castillo

    I called yesterday only to be told is doesn’t apply to my account based on my billing address. I explained to them that I travel and I know I’ve been roaming. Long story short they straight up refused to cancel my account without an ETF. 

    Here’s what I don’t understand. They’re admitting a change on their FAQ. 

    Q. Does this change impact my Rate Plan, Terms and Conditions of Service or my contract term with T-Mobile? A. Yes, this notice amends your Rate Plan to include the specific data roaming allotment associated with your plan and revisions have also been made to the Terms and Conditions of Service. Please consult the Terms and Conditions for more information.

    • Jennifer P

       They are just playing games.  They don’t have a legal leg to stand on but they figure if they play games long enough, people will just go away.  File to your consumer protection organizations.

    • Fast

      im telling you just file a complaint with your bbb and state attorney general

    • Go_TMo

      If you haven’t exceeded the limit that would impact you, they wouldn’t exempt you from an etf, so why would you cancel if it doesn’t impact you?

  • ysilva

    I saw on another post you had that business accounts/small business plans/govt are exempt from this.  i am a tmo employee and do not find ANYTHING in writing showing this. 

    • Go_TMo

      It’s under the “data roaming experience” policy. And yes it is correct, business and government accounts are exempt

  • Adanaci

    To whomever who successfully got out of the contract without the ETF- are you calling 611 & speaking  directly to a supervisor?

    • Go_TMo

      If you weren’t exempted from ETF, that means you are NOT in the group that’s exceeded the cap, could you elaborate as to why you would make such a big deal out of something that isn’t negatively impactful to you?

      • NO-TMO

        i doubt he was making a big deal, dont get ur panties in a bunch. But Adanaci to answer ur questions, just ask to speak with a Sup, & if they are giving u a hard time, advise them that u will be filing a complaint with state attorney,BBB & ftc.file the complaint online. 

        • Tierra Jackson

          I got my ETF waived earlier this week,I think its cause all of my lines use more then 2gigs a month. Plus I told them I got a letter in the mail about the data roaming change, and told them I wasn’t happy with it and I want out.

  • Schuster

    I live in Florida and they removed a tower in Delaware recently, never been there before but based on the arguments being posted below that means they should waive my ETF right

    • Go_TMo

      Uh no

  • Mdjb1

    Is it that business and government accounts are exempt from the upcoming data roaming limits because T-Mobile knows that businesses and governments tend to stand up for their contract rights using lawyers? I suspect the answer is yes.