T-Mobile Backpedals, Will Offer Credits For Unauthorized Pay Per Use Data Use

In a move that will be welcomed by T-Mobile customers upset by the addition of a pay-per-use feature to smartphone plans without a current data feature, T-Mobile has decided to credit any unauthorized data charges. This afternoon our report ran surrounding T-Mobile’s unwillingness to return any unauthorized charges due to customers being notified (through multiple methods) about the changes ahead of any data access on their smartphone.

This is a welcome move by T-Mobile and a likely response by the company to swelling customer complaints about these unauthorized charges. Nice move T-Mobile, this is the company of old we love.

“As part of the rollout of a new program for data services, T-Mobile added a pay per use (PPU) plan to some accounts using smartphones that did not have a data feature added. This resulted in the generation of data traffic in the background for these customers without their knowledge or authorization. To remedy this situation, T-Mobile is removing the PPU plan from these accounts and proactively crediting the entire amount of these data charges.”

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  • TW

    This is the T-Mobile I have been using and remember over the past 11 years.

    • Tenten

      So now they are a hero?

      • heros don’t always have to be right, they just have to willing to admit they were wrong sometimes

        • Tenten

          alright, agree . :-)

  • guest

    This is the reactino I would have expected from tmobile. Their initial response was comopletely unacceptable but it is good that they chose to make things right

  • Cyclone

    WOW. T-mobile is back!!!

  • Anonymous

    Good call by T-mobile. I wish i could refund all of the extra charges on people accounts, but as a rep, i cant refund anything.  The worst is when customers come in and i see over $200 in charges racked up from the android market. I also see a lot of the 9.99 per text subscriptions… I would never get my kid a phone after seeing what they do!

  • Kevin Vazquez

    I have 20 bucks charged due to this, because of two phones being affected. So the charges will just erase right? 

    • Myloveisa05TJ

      they should… depends on what you doing on the web and how you did it 

  • Don’t praise T-mobile for this. They shouldn’t have done this in the first place.

    • tmotech

      You’re right, it shouldn’t have happened. However, I’m willing to give them credit for being willing to own up to the mistake and credit it back.

      • ItsMichaelNotMike

        Are you a T-Mobile employee, that would explain your posting fanboy comments. Seems the entire Net knows this was fraudulent conduct, except you.

        We get it, according to all your posts:

        – You respect your employer.

        – This was all a big mistake.

        – You give your employer credit for owning up to the mistake.

        – And credit for giving the money back.

        Stay tuned, I’m sure tomorrow the Net will be filled with news articles about what really happened here. My money is that it was government pressure, if T-Mobile did not return the money and cease its fraudulent practices that a criminal complaint would follow.

        This has been simmering for a few weeks. People did in fact file complaints with the FTC, so I expect to see a story about this “settlement” quite soon.

  • Myloveisa05TJ

    you know what… this is a along time coming,,, before i was a tmo cust i had seen no value in a data package, now that i am a customer and tmobile told me i HAD to have a data package i took my panties out of a bunch and added a 10   200 mb data plan, then i started to use so much i had to up to a 2 gig plan and a 5 gig…. they EVEN offerd to take 2 of my lines up them to 5 gig for 3 months for free and pay me the difference AND give me a 10 $ crd for 90 days just for using more data then originally anticipated…I now   use a data package all the time i dont feel bad for the people that have a phone capable of this and are too cheap to add a 20 or 10 data plan to your account … IF you use data at home. like facebook, youtube , twitter, GPS , mobile banking , guess what this is using data.. i would much rather sit at home on a Saturday in bed paying bills and cathing up on who the Kardashians  are screwing then have to go to the bank and  listen to my girlfriend talk about it when i visit her at work at the hospital. as far as im concerned you have been getting away with something for free until now think of it as your lucky and time to grow up and pay like a big boy ,,, do i think im am being had by my cell provider??? YES i am….they are a cell phone provider in the business of making money. they are certainly not the red cross… stop…. for real you used it…. its like text messaging what do you expec?????????t if you do not have a plan for this you are going to pay a premium!!!!!!!!!!!!!!

    • Duece2020

      Your response doesn’t make sense people have smartphones but they always have wifi around so they have no need to pay for data why add data for 20 and mostly only use wifi if they don’t need it they don’t have to get it

      • Myloveisa05TJ

        its required in the price of the phone… 

        • Anonymous

          Well, what about those people who actually “buys” their phone, not get them subsidize like you(my assumption here, based on what you said)?



  • Vibrant916

    Yeah Just called Customer Care and they apologized for everything and credited the $11.94 charge for Pay Per Use. SO yeah just call Customer Care and ask for your Pay PEr Usage to be credit and they do it took less than a minute. 

  • Rsg_1

    If they added this and you didn’t have a data plan, isn’t it a change of conditions of your contract and you should be free of your contract this point?  I may call them to get out of my contract since it appears they’ve done this to my daughter’s line.

    • Myloveisa05TJ

      dude that contract…. you dint read it did you …. its not for you its for them ,,,, if your daughter starts talking to that boyfriend of hers (without you knowing) thats still  using data even though you dont know about it that does not  mean it did not  happen.   maybe you should talk to her…. ooooooooo boy the memories of being a teenage boy … hahahahah it was always her fault!!!!!!!!!!!!!!!!!!!!!!!!!

      • ItsMichaelNotMike

        Your assumption about his data use is as moronic as the quality of your post. What prison are you numbskulls incarcerated at?

        • h8t-tmobile

          Im thinking that  “myloveisa05TJ” is simply trolling but of course (or at least I hope) we are all aware of how scandalous T-Mobile has become and how bad the  customer service dep. has become

  • Carrrol710

    We got charged a few weeks ago, I called them up and they removed the charges.

  • Guest32

    Do NOT thank tmobile for this, thank user DarkRagnorak on the slickdeals forms who started this thread.


    He posted this yesterday at 11pm eastern and it erupted to over 35,000 thousand views which meant a bunch of calls to tmobile customer service.

    Shame on tmobile for even trying to do this

    • ItsMichaelNotMike


      I think it extremely naive that some people in here are thanking T-Mobile “for doing the right thing” or “catching their mistake.”

      Something happened that caused T-Mobile to panic and do a 180. I still think it was the DOJ or FTC threatening action if T-Mobile did not immediately cease charging its customers for services not ordered nor used and immediately gave customers their money back.

      And it was quite easy for law enforcement to investigate this activity (by even looking at the comments in here, by T-Mobile employees), seeing that employees were telling customers “too bad,” “pay up,” “if you can’t read, that’s your problem” and other conduct evidencing T-Mobile line employees were in on this.

  • BP

    The 64 million for top employees just got reduced.  BWAHAHAHA!!!!

  • Jeff in CA

    Does this make up for the 4 hours my wife and I spent on phone calls and chats to customer service agents and supervisors who were either unknowledgeable or rude or both?  Yeah, so I might get $75 back if they follow through when I contact them.  But I have been a good loyal T-Mobile customer since 2005 with 5 lines on my plan.  I have rarely been as pissed off as I have been for the past two weeks.

    • Myloveisa05TJ

      going all the way back to 05 would grab my attention as reps.we had no clue that within 3 weeks of the company doing this they would about face,  if you really have been a cust going back to 05 and i had you on the phone, if you are a “GOOD” cust and did not get angry about things like the reg fee going from 1.41 to 1.61 $ a line and callin all the time to dispute thing that are obscene  i would more then happy to credit this back and set the expectation this is something that can easily happen in the future and tell my sup,,, im crediting this back i have explained to the customer that we charge for ppu data and he is aware of the charges now.   

      • ItsMichaelNotMike

        Typical T-Mobile employee, calling this long-term customer a liar and expressing that the customer is the problem not you.

        Instead of apologizing to this customer here online, you instead outline conditions and qualifications he must meet to get you to respond to his complaint (and you did not even acknowledge what his main complaint was, that he and his wife had to spend 4 hours dealing with this). Instead you STUPIDLY POST ON HERE (where Google will pick it up) rants, insults, and accuse this customer of being a liar.

        – If you really have been a customer going back to 05;

        – If you are a “GOOD” (sic) customer;

        – You did not get angry;

        – (Did not get mad at me) about things like regulatory fees going from $1.41 to $1.61; and

        – (Are not) callin (sic) all the time to dispute things (that you believe) are obscene.

        You are basically saying that if this customer called you, you would first check to see that he is in fact a long-term and good customer. (Hmm… wonder how you treat short-term customers, what is YOUR definition of a “good customer,” and how you treat subscribers who according to you are bad customers.)

        Sidenote: I would love for T-Mobile to tell you that it was NOT going to pay you for 4 hours work. (That’s what happened to this customer). You would go crying to the Labor Commissioner so fast. You probably think that this customer is stupid for spending so much time to deal with being charged for services he did not use. Yes indeed, what T-Mobile would prefer is that people would not question charges, not get angry (your words) and did not call to complain about things.

        I’m curious, did you used to work for Sprint?

        • Turdnugget0420

          Haven’t you said before your wife works at T-Mobile?

        • Brian_evetts


          You work for Sprint?

  • Guest

    I almost left T-mobile over this because apparently my family used over 100 dollars in data…

    • Myloveisa05TJ

      yes you did @ 1.99 a mb if you had a plan would have been 50 of all five of you

      • Guest

        That’s not the point. Our phones automatically connected to 3g and had automatic htc weather updates.

  • Blah

    Good.. They were about to lose business from my family and I.

    • Myloveisa05TJ

      huge loss 

  • Tbyrne

    Here’s another reason T-Mobile’s a great company. Iron clad guarantee Ivan and Randall would never back track and do what’s right for the customer. Props also have to go to David here at TmoNews. His site’s been a life saver in so many different ways to so many people. Keep up the great work David! The future’s beginning to look bright once again.

    • Cashman

      Great Company? You can’t be serious, they just finished stealing money from hard workers.

      • Tbyrne

        Well, who’s your carrier? If It’s any of the other big three, Ivan, Dan or Randall, you’ve been having your wallet fleeced on a monthly basis. If you’ve been with T-Mobile, you’ve no doubt enjoyed having some of the lowest prices in the industry! Well, which is it?

  • B’more

    To those that were arguing in favor of t-mobile  due to lack of knowledge about the whole scenario, I said  it that t-mobile was wrong for forcing pay par use data on smartphones.
    F.Y.I there may be wifi in almost every public place you go.

  • tmotech

    I’m more than happy to eat humble pie here. I was complaining about the
    PPU debacle and made some disparaging remarks. Looks like I was wrong.

    They made a mistake and they are owning up to it. Good on you, T-Mobile. Much respect.

    • ItsMichaelNotMike

      Something happened to force T-Mobile to do this. You can certainly think that it is T-Mobile  owning up to a mistake, that’s quite naive. How can it be a mistake to design PPU, implement it and then tell people to take a hike when they complained about the charges (this was NOT a mistake, it was fraudulent conduct at worst, an unfair business practice at best).

      I suspect what happened is that subscribers complained to their attorneys general and/or the FTC.

      Or perhaps T-Mobile’s scheme got noticed by the Department of Justice and DT/AT&T correctly concluded that this might be used as evidence of bad character in the case.

      • Anonymous

        Interesting deduction.

      • Frigadroid

        The whole plan was dishonest and contrived obviously it was a ill planned attempt to cash in and or get customers to call in to block the web and then try to hard sell them a new contract. The give away that it was bogus is that you couldn’t just block it by accessing your account on the web you were forced to call in to turn off what tmobile turned on without your permission.
        When I called in they wanted to give me a $90 credit to renew my contract. I laughed and told the lady no thanks not for $90 and two new phones. She then wouldn’t give up she says well since you been with us since 99 we can get you new phones & credit what would you like? I have to say she was nice and just trying to do her job it’s the big wigs at tmobile calling the shots that I have a problem with.

        • Frank

          You might be on to something there. Get people to get online on their phones and discover it’s useful. When they call in complaining about ridiculously high charges, offer to put them on a monthly data plan, and try to sell them a new smart phone as well.

          Step 3: Profit!

  • Guest

    this bill period, i found an extra $30 charge due to 15mb of usage. i called the cust svc line and they were prompt about explaining what it was and that they would cancel if i asked. they also refunded the amount. they said the memo came out today

  • ItsMichaelNotMike

    Hmm… this was an issue a few weeks before TMoNews publicized it.


  • Always the fault of the Man

    I have to say that everyone really overreacted to this issue. T-mobile told everyone that we would be charged for data a long time ago. Most peopel listened and knew what was coming. They monitered their usage etc. These were never Unauthorized charges. These were a small minority of people who ignored the messages and not are angry. Lots of companies do this. My bank just did something similar. Just like t-mobile, the bank told everyone long in advance, and peopel had the same opportunity to opt out.

    I get that everyone wants to contiue to have data simply restricted if they are only using wifi. But to argue that t-mobile is crooked, or trying to screw people over here is just stupid. Everyone was told in advance, I got the message. Yet peopel who knew they had data intensive devices like android didn’t even try to turn the data off and just use wifi.

    Also, everyton should sto assuming that just because you were too dumb to bother reading the messages tmobile sent out early on, that everyone was. I’m sure this is not a case where the majoity of subscribers have called complaining, because most of them simply read the message and as of the date it went into effect, they called care or visite the store to have it removed.

    • ItsMichaelNotMike

      Are you a T-Mobile employee? That would certainly explain your toeing the Company line on this fraud. Guess what, you are a day late and a dollar short. Your beloved T-Mobile has ADMITTED PPU was wrong, it has stopped the program, it has issued refunds, and it has apologized.

      So your continuing to defend PPU, and blame the customer (by calling them stupid), while I’m sure your co-workers share the same sentiments, the bosses would really like to stop it with theses posts.

    • Cashman

      You do realize that A LOT don’t recieve phone bills or read them. They just pay whatever is due……PPU is an awful feature, because anyone who wants the web would add the web. Stop trying to nickel and dime everyone t-mobile

    • I never got any notices.  We have a block on messages (through T-Mobile) and often don’t even receive T-Mobile text messages.  I read all the paper notices that come in the mail and there was nothing that indicated I would be charged for data I didn’t initiate.  In fact, on our handsets we have the cellular data & 3G sections switched to off.  I can’t even access internet using data when I TRY, so where did the charges come from?  Something is indeed sneaky here.

      • Manupupule

        I had the same problem

    • Sally

      I never got a notice either.  My 13 year old son told me he received a text about $10 in data charges.  I checked our account today and like clockwork starting 11-9-11 his phone accesses the internet every 3 hours, 3:10, 6:10, 9:10, 12:10, even while he is at school without his phone and while he’s asleep.  T Mobile informed me that sometimes parents don’t always know what our children do at all hours.  So really my 13 year old who just forgot to bring home a book from school remembers to access data thru his phone every 3 hours on the dot for the last 14 days even while he sleeps and his phone is here while he’s at school.  I’m not dumb, I read the fine print.  This is a scam plain and simple!

    • Anonymous

      I have been with T-mobile for 9 years and have never requested data service on the 5 lines we have. I noticed a ten dollar increase in the bill – first heads up and found out that the data charges were to two phones of the same make and model. As the owners of these phones were already using A.T. T. for iphone data, there was no need to to use the LG GD570s. I admitted that I did not pay attention to the notice in September – I had no need to since I was not using t-mobile for data. My bill reflected that I used data every day in October and several times a day at that! It was more usage than regular calls. These phones were only for family voice use.

      No, we are not blaming the MAN unnecessarily. If you didn’t use the service, why should you pay for it. Several people had the same phone model with the same problem and I am still trying to figure out how it was using data when I wasn’t.

      No one over reacted. We did not use data and were charged anyway. Maybe you should check in with the thread of bogus charges on the T-mobile site.

      • Alotteson

        agree…….you should have to opt in, the company is banking on people who only use phones for talking and who have many lines for kids etc.  Nice way to sneak more money on the bill.  You should never be billed for a service you don’t opt in to, when you are on a contract and can’t get out of it. that is robbery.

    • Manupupule

      An opt-out system is not a legit system, you need to opt-in otherwise it is theft not-consensual and a breach of state and federal laws.  I am not elderly I got the warning, and I know how to use my phone and I still got slammed with an unexpected data bill.  There was no option, not a single button to press where I had to consent to the pay per use for the charge, there wasn’t even a single instance that would allow me to differentiate from wifi and PPU data.  And to further confuse the issue it seems data was being used even while i know my phone was off and the battery removed.   That’s just down right creepy if not fraudulent.   If I were a betting man I would guess that T mobile knew full well of what they were doing and thought the cost of doing it wasn’t greater than the potential reward.  

  • Chewy106

    Just got hit for $50 on 2nd line after 3 years of nothing, CC rep tells me they’re all “authorized usage” and was refusing to do anything. Line was never supposed to be able to access the internet anyway. Guess this memo isn’t getting around sigh.

  • TMOsince2003

    Good on ya, TMO! Now that’s the corporate culture I like. Nice shift back from the precipice.

  • ItsMichaelNotMike

    Those of you in here calling customers stupid, whiners and dumb, you should consider that prominent sites have complaints about T-Mobile’s PPU scheme. Why don’t you visit those sites and defend T-Mobile, by calling the T-Mobile customers stupid, whiners and too dumb to figure out how this all worked.

    I’m curious, assuming that many people who were victims of this data fraud are elderly or senior citizens, are they included in that group you are calling too dumb to know how a phone works?

    Seems to me the real story here is just how many millions did T-Mobile make by taking advantage of the elderly, who have a hard time using a phone, much less knowing what the word “data” pertains to.

    California has very strict elder abuse laws. This might be a case where T-Mobile can get prosecuted, especially if it does NOT refund the money it stole from the elderly and instead only refunds if someone calls.

    On this issue T-Mobile is no different than a common home invasion robber who preys on the elderly.

    What do ground troops say… “Standby for incoming.” If someone complains to state attorneys general on behalf of the elderly who were ripped off, the publicity on the nightly news is going to make it a 100% certainty that the AT&T/DT deal is dead.

    T-Mobile can thank its employees posting on TMoNews (the ones calling innocent consumers and the elderly names like “dumb,” “stupid,” “ignorant,” or “whiners.” That has done wonders for motivating people to send e-mails to contacts at ABC News, MSNBC and the California AG’s office.

  • ItsMichaelNotMike

    Are you a T-Mobile employee? That would certainly explain your toeing the Company line on this fraud. Guess what, you are a day late and a dollar short. Your beloved T-Mobile has ADMITTED PPU was wrong, it has stopped the program, it has issued refunds, and it has apologized.

    So your continuing to defend PPU, and blame the customer (by calling them stupid), while I’m sure your co-workers share the same sentiments, the bosses would really like you to stop it with these posts.

  • ItsMichaelNotMike

    I deleted my double post.

  • ItsMichaelNotMike

    I see some of you are in fact elsewhere on the Net defending T-Mobile’s actions. I hope T-Mobile is paying you a lot for your efforts.


  • Cashman

    What about all the feature phones that this was added to? I got my bill and was surprised that my daughter had web usage.

  • arChie

    I thought u had to buy a data plan if u got a smartphone? thats what they always told me. are these old grandfathered plans? i just did the $30prepaid for 1500 min text 30mb data. i use data only in wifo but i have games that always work and enuf minutes not tp need a landline. amd at any tme. can upgrade to data or switch to another carrier. amz has great penny sale this week…as always tmobile is excluded.

    • 21stNow

      If you buy your smartphone full price, or get it elsewhere, you don’t have to have the data plan.

  • Justin

    Maybe Tmobile USA finally made a change after I called and reemed them for adding a $1.50 plus taxes per month charges for simply accidentally clicking on a banner ad on their Tmobile My Account app.  One accidental click on the banner ad, no further approval needed, walla, without notice, added $1.50 plus taxes to the bill. 

    I told the Tmobile USA CSR if they actually record the conversations of customer to be sure Hummer heard my every word.  I thought it was very sleazy and shady for Tmobile USA to do that to customers, using the carefully placed banner ad to ensure accidental clicks and without further approval or notice that there would be a $1.50 plus taxes per month on the Tmobile USA customer bill.

    Guess some other Tmobile USA customer took it a bit further than a calm but direct phone call to Tmobile USA CS.

    • Antoinetrenton2003

      Why is everybody so mad at t mobile I was told when you by and android or blackberry or windows phones you have to have internet because. They are smartphone that’s why when I got the first my touch 3g phone and and I had got the first 4g phone the g2 I had to get the unlimited internet. Wichita cost me 25.00 dallers at that time I still have data know I have the my touch 4g and I love it when I travel I can use my data and t mobile network is very fast so people clam down its nothing

      • Midpro2

        Good for u but a lots of people have WiFi access all day and don’t want data for 25 …

        • manupupule

          yes and some people live paycheck to paycheck because rent is high and wages are low.  When your bill is consistently about $50 per month for over a year you are happy, you have stability and you can plan around that, especially around the holidays when people are digging deep to find some extra cash to buy presents or fly inter-island to see and be with their family.

          Its a dirty trick to shock them with a bill for services they did not use or did not intend to use. My bill was twice what it is normally and because of this I am unable to book a flight inter-island because by the time this issue is resolved the price of airfare will go up and will be out of my reach. Thanks a lot Tmobile and a merry humbug Christmas too you too!    

      • ShellShell99

        What (mostly) everyone is so mad about is that the pay-per-use data plan was activated on their accounts without authorization.  In my case, I already had a fixed data plan charge for my daughter’s line and for whatever reason it was switched to pay-per-use.  Of all three smartphones with data on my account, only the one line was switched.  I love data too, which is why I negotiated data plans with T-Mobile.  It’s the plans you’re not privy to that get mysteriously activated.  I called after noticing these charges on the second billing cycle after the “unintended” error occurred and while the rep was understanding, still said it would be best to wait for T-Mobile to reverse the charges to avoid interruption to service…which meant I was responsible for paying for unauthorized charges until they got around to fixing my account.  Since I rely heavily on my plan, I didn’t have much choice other than to, in effect, loan T-Mobile my money.  With today’s technology, you’d think they’d let all affected customers know about the error but I never heard a peep until I caught it and called.  That’s shady.  Finally, these erroneous charges seemed to occur shortly after I signed back up for autopay.  I had canceled this convenient service in the past due to similar “Got-me-in-a-corner” issue and decided to give it another chance.  Hmmm….

  • ItsMichaelNotMike

    A Complaints Ombudsman in the UK found that mobile operators were NOT doing enough to prevent customers from getting large bills after going online. (What we call “bill shock.”)

    Of course, in the U.S. (and I suspect worldwide) carriers design plans and set limitations so that users will suffer overages and the carriers billions in extra data profits.

    Aside from the fact that Washington is soon going to outlaw what T-Mobile did with PPU in the U.S. (basically slamming), here is what a T-Mobile UK executive said in response to the Ombudsman’s findings:

    “We take transparency of customer charges for data use in the UK very seriously. T-Mobile customers, whether on pay monthly, pay as you go or You Fix plans, will never pay more than
    they expect for their mobile data usage in the UK.”

    Here’s the story: http://www.mobiletoday.co.uk/News/13278/Communications_Ombudsman_calls_on_operators_to_help_prevent_download_cost_shocks.aspx

    Sidenote: I have not looked up the federal slamming statute, but I suspect that was why T-Mobile did such an about face, threat of an FTC prosecution for violation of that law. (That does not bode well for a company in litigation against the DOJ.)

    In any event, rescinding the policy and giving refunds would appear to make a case somewhat moot. But this problem will not go away if T-Mobile does not unilaterally and proactively search out and give refunds to anyone who obviously used data by accident.

    This would be easy to find out. If someone logged on to the Net and did not move about the Internet, obviously that person did not intend to use T-Mobile’s data plan. Moreover, it can check customer bills, if someone has never used data before and after his error, that person did not intend to opt-in for T-Mobile data. Until T-Mobile gives those people full refunds of the money it stole, the Company remains exposed to prosecution, IMO. And it better pray this does not hit the nightly news.

  • Jad

    Did anyone get credited for the charges ? I just contacted customer service and told me they’ll start crediting in march 2010 ?

  • Brianna95

    Jad: 2010??? You mean 2012? But that’s good. At least they owned up to their bullshit. I called 2 days ago and was told I would not get a refund. They actually tried to SELL ME a data plan (to avoid the $50 charge, which is not the point—obviously the point was I should not have been charged period). I’m guessing I should call back??

    • Jad

      Haha yeah I meant 2012. Yeah, i got charged $50 for October and this month I had a $60 so I added a $20 data plan and saved $40. I contacted them Yesterday, they agreed to refund me the $50 in March but told me they can’t refund me the $20 ! …but it’s better than nothing I guess. But yeah, you should definitely call back or just contact them via chat.

    • Jad

      Haha yeah I meant 2012. Yeah, i got charged $50 for October and this month I had a $60 so I added a $20 data plan and saved $40. I contacted them Yesterday, they agreed to refund me the $50 in March but told me they can’t refund me the $20 ! …but it’s better than nothing I guess. But yeah, you should definitely call back or just contact them via chat.

  • manupupule

    Just got my bill, it seems I too was a victim of their non-consensual Pay per use plan, in addition I have records on my phone that prove I only used the browser twice in the past month and while at home on my own free wifi network to boot and somehow I was billed for what looks like a hundred or more data instances which is absurd, mysterious and kind of creepy.  I want my $50 charge removed from my phone bill, I want data blocked from the account end of negotiation, I want it now!  This is completely absurd!! and my Wife is a journalist for TV news here in Hawai’i, if this isn’t resolved quickly well I know what kind of press coverage it’s going to get here in Honolulu.  

    • Pawan_raj

      I had the same problem. I called customer service and told them to go ahead and charge me data for the whole month even though I had roughly whole month left. I then told them that I no longer intend to use any t-mobile data on all my line from the month after. I paid full price for the data on all my lines in advance and told them to block me immediately.  They said they are gonna block the data for now but it can again be unblocked anytime automatically since I do not use t-mobile phone. Don’t you think that sounds fishy?

  • Todd S.

    I just got my bill today (Dec 14) with $40 in data use charges. I’ve never used the internet on my phone and wouldn’t even know how. I called to protest but got nowhere. Then I found this thread, called again, quoted the memo above and instantly had the charges reversed. There’s still a problem if some T-Mobile reps are still denying the issue after 3 weeks.