Customer Loyalty Also Has Free Phones For Qualified Family Line Upgrades?

Tread softly with this one, as its still early and I have no idea whatsoever what I am writing. This is an unconfirmed report and your mileage may vary in success.

We are receiving word customers who are FULLY ELIGIBLE on their phone lines, as in 22 months since your last upgrade can contact T-Mobile Customer Loyalty and qualify for free devices WHILE SUPPLIES LAST. Just to reiterate and clarify, it MUST be 22 months since your last upgrade as override eligibility will not be given on this offer. No rate plan changes are required (and this offer will not qualify for Even More Plus customers), shipping and upgrade fees apply and a 2 year contract is required. Something else to keep in mind as I am hearing it, if you purchase a device via this offer and then decide to return/exchange, you will not be able to take advantage of the specialized pricing (read: free) on a replacement device. This is a ONE-DAY ONLY SPECIAL and individual lines MAY NOT qualify for this offer. As the in-store father’s day special is reserved for family plans, so is this loyalty offer.  Happy hunting!

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  • Mohammad

    time to give them a call now then.

  • cholo

    magenta all day….here we go !!!!

    • Bigs12

      So true…so glad i have preto….

      • cholo

        hahaha good for you..

  • Will

    Confirmed! Upgraded 2 of the lines on my family plan with free mytouch slides over the phone with customer loyalty! WHOOHOO go Magenta!

  • Louis

    Just got in one two free my touch slides. One phone was fully eligable and the other still had 2 months to go, but they gave it to me! They also gave me the $20 internet! So happy right now.

  • bagel

    if you get a smartphone via this free upgrade promo, will they require adding a dataplan?

    • lfinnewyork

      If you already have a data plan from your old phone and pay something less than the present plan, then you still pay the old rate for your newer smartphones data plan. Not all smartphones requires the $30 rate like the android, or MyTouch or Blackberry or HTC. The Nokia Nuron cost only $10 for data and the first month of data plan is free. You may discontinue the data plan if you don’t want it, though I understand that you need the data plan in order to use the GPS system on Nuron.

      • beastly

        Doesn’t the Nuron run Ovi Maps? My understanding was that Ovi Maps could run without a data connection but that if you wanted to do anything complex with the GPS (like searching for nearby gas stations) it would only work with an internet connection. Any Nokia aficionados that can confirm this?

  • Matt

    Of course you’ll be required to add a data plan for the length of the contract.

    • bagel

      upgrading thru tmo’s website usually doesn’t require adding a dataplan. i’ve never upgraded through customer loyalty, so I was wondering…

      • lfinnewyork

        call 1-800-937-8997, be nice and courteous and it will get you a long way…. then ask to be connected to Customer Loyalty department. This is what happened to me when I called at 6 AM today.
        Yesterday I called T-mobile, telling them of my plan to open 3 new lines today at the store, in order to get new phones ( as per their June 19th all phones free promo, today only ) on my existing 3 line family plan contract which will expire in a couple of weeks. I will then retire my 3 old lines, but hoping to be able to port back the old numbers to my new lines. To my surprise, I was transferred to Customer Loyalty Department, and was told to call today at 6AM for better deals for loyal customer wanting upgrades.

        Guess what? I called this morning and I was able to get 3 FREE new phones, no shipping and handling, $18 upgrade fees was waive on all three lines. I paid only $9.99/monthly for all three lines for unlimited texting, the 1000 minutes for $79.99 was grandfathered in, and best of all only $20 /monthly ( what I paid previously for the old Sidekick ) for Data Execution Plan for the new MyTouch 3G slide which would have cost $30.

        They are not advertising this deal, but certainly worth a call for old customers wanting to get new phones without losing their numbers in order to get free phones and better deal with T-Mobile. I don’t know if this offer is good only for today or what?

        I have no regrets and have stayed with T-Mobile for many years already. I am a satisfied customer.

  • LongTimeLurker

    I just called in, and the lady played dumb with me. But then again – I am dumb….Do you automatically qualify for customer loyalty if you’ve been with T-Mobile for 10 years? Or do you have to enroll in it? Lol noob.

    • just some dude

      Yes you qualify, call them and get you $80 loyalty unlimeted talk,text and web. plan

  • Just contact tmo on the phone and got to customer loyalty. Confirming i ordered a Mytouch slide and Nokia Nuron, shipped to the house for $5. No ‘mail in rebate’ bullcrap was mentioned. Both my lines were allowed the full upgrade. Pretty stoked, was actually thinking of switching when i saw the instore stuff didnt apply to existing customers.

  • Mohammad

    They are also waiving the upgrade fee. I got neuron for free. Only $5 shipping charge. However I did want to get the free family allowance and they told me it doesn’t exist! They also told me $20 preferred android/blackberry/windows data plan also doesn’t exist! They lie straight to your face!

  • LongTimeLurker

    I called twice now and got shut down. What am I doing wrong??? They both played dumb and kept repeating themselves!

    • Shane W.

      Customer loyalty is the cancellations department if I’m not mistaken…

      • Frank

        your right, when the automation ask how they can help you just say cancellation or something to the matter and it will bring you to the cancellations department/ customer loyalty department. i was able to get this offer too after awhile of talking to the rep. just paid shipping and still have the loyalty plan with no changes. and wasn’t up for an upgrade but the rep helped me.

  • cr2010

    I just called customer service and the guy told me I could buy the MyTouch Slide phones for $180 after rebate–the old, standard deal.

    I have been a T-mobile customer for 4 years and have been off of a contract for 3 years. I do get a 10% discount because of my company.

    Do I have to be a special customer to get this deal? How do I contact the Customer Loyalty program?

    I just called 1-877-453-1304, the normal customer service line, and asked for an agent. I have to say, I was disappointed that the rep couldn’t offer me anything (and didn’t mention a BOGO offer or anything).

    • lfinnewyork

      call 1-800-937-8997 and ask nicely for Customer Loyalty department since you have been with them for so long already.

      • cr2010

        lfinnewyork and LongTime Lurker are 100% correct! Thank you so much.

        I called 1-800-937-8997 and had a hold of about 10 minutes to talk to the normal agent. She was friendly, and I was friendly. I quickly asked her if she would be able to transfer me to the “Customer Loyalty Department” and she wanted to screen me as to why. So, what I told her was that I am a long-time T-mobile customer and I’m happy with the service, but I wanted to cancel my existing family plan so I could then go to the store today and activate a new line of service and get the free phones. She was reluctant to transfer me and told me how with cancelling/activating I would lose my old plan and numbers. I just stayed friendly and nicely asked if she could go ahead to transfer me to the Customer Loyalty Department. She even continued to ask my why and I just said that I wanted to talk to them to review my options. She was basically telling me there’s nothing they could do. Eventually, and I continued to be nice and friendly, she said she would transfer me.

        I waited on hold over 15 minutes. The retentions rep was very friendly and asked me why I was calling. I told her that I would like to cancel my service (in a friendly way). Immediately she was friendly and was wondering why. I told her that I am a long-time customer and have been very happy with T-mobile but that I wanted to get new phones and I was told the only way I could take advantage of the free phones offer would be to activate a new line of service. So, I wanted to cancel my existing service and then I would go into the store and activate a new service. Immediately, she was friendly and I could tell that she was going to give me the offer that everyone else on this board said they were getting. She said she wanted to keep my happy with my existing number and service and asked if I would stay with T-mobile if she could get me the free phones. I was very happy at this point and everything went smooth from there.

        In the end, I got two MyTouch Slides in black (no other color available–wife wanted white, oh well). I was told it would be under $6 for shipping and no other charges. I’ll be on the hook for 2-year contracts on each line (with an ETF of only $200 that’s no big deal when you get two free phones!).

        I was also able to keep my existing grandfathered rate plan. We get MyFaves with 1000 shared minutes for $60. I already had a blackberry plan with 400 texts for $25/month. She was able to let me get the Android data plan + 400 texts for $25/month for both my line and my wife’s line. So, yes I am happy today with T-mobile.

        And thank all of you for your helpful advice. I can truly say that I was thinking about switching to Verizon (on a one-year contract through my company discount) and getting a better Android phone. But, I am happy to keep a good monthly rate plan with T-mobile. I’ll see if the MyTouch keeps me happy for a while, but eventually I could buy a superphone outright and just sell the MyTouch slide at a later time.

        Good luck!

  • mike

    Will, did you happen to get white ones? i keep getting the run around on if they have them in stock or not for upgrading customers…

    • lfinnewyork

      I wanted red for MYTouch 3g Slide, but they only have black. Oh well, it’s ok, since I’m going to either buy a skin or a case for protection, it is the 16 year old who is using it.

    • David M

      I was told by a rep that they have the white Slides in stock but for some reason they are having glitch on only the white ones… had gone into the store to ask about the white and told me they couldn’t sell me one for that reason …. not sure why it’s only the white

  • LongTimeLurker

    CR2010 – You do have to request specifically Customer Loyalty. You’re not automatically directed there. Called the first 2 times and got shut down.

    On hold waiting for customer loyalty now on the 3rd call. I’m hoping/thinking I’ll have better luck!

  • lfinnewyork

    Look for my reply at 9:53AM, and good luck.

  • Angel

    I’ve got shut down twice, I’m already 23 months from last activation. I really want that mytouch slide

  • Sanger

    so this won’t work if you have even more plus?

    • David

      Why would it work, you’re not under contract? You selected that option knowing full well you’d be paying more for devices.

  • Goddess1170

    in order to get the free phone you have to switch your plan to customer loyalty plan you wont qualify for the free phone if you already have the customer loyalty plan , wich kind of sucks for me cause I already have the customer Loyalty plan so I dont get a free phone

  • LongTimeLurker


    Ifinnewyork was correct.

    You have to be switched over to customer loyalty. ***I was shut down by the first tomobile rep on 2 separate calls*** 3rd time I got smart and requested to talk to customer loyalty.

    I waited for 10 minutes on hold but once I got through I was given a mytouch slide black for free. She was going to charge me 4.99 for shipping and $18 for upgrade fee. I said “okay, no problem.” And she goes “actually I can waive the $4.99 and upgrade fee as well, those phone will be absolutely free and be at your home in 3 days or less”

    Moral of the story: I never get on here and cry sour grapes about T-Mobile. They have always been fair, and wouldn’t you know, when everyone all week is crying about the Father’s Day plan being for new customers only….loyal customers are rewarded as well. I’ve been on this site for 3 years, this is the first article I’ve commented on.

    Thank you, T-Mobile!

    • Angel

      Do you tell them you want to upgrade?

  • DF

    Not working, step-father (on my plan) is 25 months in & was told he does NOT qualify because we’re not adding new lines

    • lfinnewyork

      if you are out of contract ( 25 months ) you qualify for Upgrades and that should be free. Pls undertstand that calling 18009378997, doesn’t need you to have new lines, just upgrades if you are at least into 22 months of your 2 year contract. Even More Plus customer can’t get the upgrades, though,

    • cr2010

      Do what lfinnewyork says–they are 100% correct.

      Call that number, be very friendly, and get them to transfer you to the “customer loyalty department”.

      See my reply to my post above if you want to read about my experience.

  • barman

    What is Customer Loyalty? I have a family plan and been a with them for 6 years

    • cr2010

      I’m pretty sure that “Customer Loyalty” is the same as “Retentions”. These are the reps you have to talk to when you want to cancel your service.

  • Syn


    I was gonna go to the store to check out this deal, but after reading this site this morning I decided to call. I called T-Mo, and requested Customer Loyalty like posters have mentioned. My wife wanted the white 9700, and both lines on my account have been out of contract for over 2 years. I have the old myfaves 1200 plan, with unlimited texting, plus my android package, and her blackberry package. I talked to customer loyalty and they didn’t ask any questions, didn’t change my plan, or anything like that. The lady asked which phone I wanted, put the order in, and only charged me $5.24 shipping. No activation fee, or anything, just a White 9700 coming in 5-7 days.

  • Stillwaiting

    How do you know if you are already on the loyalty plan, is that the preferred plan?

    • lfinnewyork

      Just call and ask to be connected to the customer loyalty department. I think this is a higher level customer service department where they try to dissuade you not to leave T-Mobile when you tell them that you might bring the business somewhere else?

    • Stillwaiting

      Worked for me, said “cancel” to get to the right department, but what a game around the internet price, I was told 24.99, then I asked about the $20 plan and had to go back and forth before finally getting it. I got two black mytouch slides, one for me and one for my wife.

  • yeah

    Worked for me. Just got 2 MTS for free. I was transferred to customer loyalty after being persistent but nice with the first agent that didn’t want to transfer me after the first couple of requests. I was on hold for about 10 minutes. Once I got to customer loyalty, there was no problem. She immediately said the phones were free and she waived shipping and all other charges without me even asking. Won’t cost me anything out of pocket. By the way, I was only 20 months into my contract, but she said she’d make an exception and give me the deal since i had been a customer for 8 years. Maybe I got lucky, but the person I talked with was awesome.

  • jose

    soooo it doesn’t work for even more plus customer???

    • meeee

      could people stop asking this? how stupid do you think tmobile is?

  • You HAVE TO SPECIFICALLY ASK for customer loyalty. The phone jockey at the regular customer line can not do anything special.

    To be sneaky? I pressed the option to ‘cancel my account’ and played dumb, stating i needed to speak with customer loyalty. Transferred without a hitch.

  • bobbyb

    the lady played dumb and wouldn’t connect me

  • William

    Worked for me as well. I had to call three different times but that was because I was talking with the wife about what to get. Ended up getting two slides one white one black free express shipping no upgrade fees and the dude even reduced the data plans on both lines to $20.00 a line. 8 years with T-Mo and never missed a payment or been late.

  • oov

    I ordered four new phones using BOGO on the 16th (for the myTouch Slides) cause I didn’t think the free phone promotion would work for upgrades. Is there anything I can do? Like get my money back?

    • Matt Hatter

      Nope, sorry

    • ItsMichaelNotMike

      On extending contracts doesn’t a new cancellation period run, 14 days, or 30 days in California?

      If so, you could tell cancellations that you want to undo the deal. Then they would give you what you want.

      But if you were not renewing the contract or if it was longer than 14/30 days ago, you are stuck.

      Just my opinion, don’t know how all this stuff works, but someone else can chime in.

  • jimbo

    Hey I got a easy way to get to customer loyalty call customer service in the automated system say cancel and it will conect you with them its just are cancels department no worrying about talking to average rep say cancel in automated system

    • ItsMichaelNotMike

      That’s how I understand things work. You say “cancel service” and the automated system puts you through to cancellations, retentions or whatever T-Mobile calls it.

      And I don’t know what people are talking about when they say “Loyalty Dept.” I am not aware that T-Mobile has such a dept., that is, separate from cancellations. But maybe they do. Or maybe cancellations is called Loyalty. (For sure, I don’t know that cancellations is called that. So it could well be called something else.)

      In any event, whenever I have said I want to cancel the account I have been put through to T-Mobile’s dept. that handles that. And every time they have given me what I wanted (when they ask “Why are you wanting to cancel” I tell them the reason and they fix it).

      The last time was because they did not insure my HD2, as was supposed to be done. The regular CSR said “Sorry, it’s too late to transfer insurance from the G1 to the HD2.” I said why on earth would I put insurance on the outdated G1, it was supposed to be put on the HD2. It’s your mistake. The rep was supposed to put it on the correct phone.”

      CSR said sorry, can’t help you. I said then “Fine, I am going to cancel the account because this is unacceptable, you are constantly making errors on my account.” She then put me through to the “dept. that handles cancellations.”

      Explained the story all over again to cancellations. She then looked up the record and saw that it was their error. She then quickly transferred the insurance from the G1 to the HD2. (Ha… guess the CSR was wrong about there was nothing that could be done.)

      I posted my experience to demonstrate, as others have said in here, that T-Mobile can do anything it wants and anything you want, within reason. They could even give you free phones if it wants to keep your business.

      Seeing how some people are getting different responses from the “Loyalty Dept” I’d suggest the following:

      1. If on your first call they refuse to put you through to “Loyalty” I’d ask if there is such a dept. If so, then simply say something is burning on the stove and call back.

      2. On calling back, see if the next person will transfer you.

      3. As to the reason for asking for that dept. I would tell them it’s because you are on a T-Mobile fan site and people are posting that they are getting (insert info here). I suggest you read some of the posts in here, so they know you are not making things up.

      4. If they still refuse to transfer you then say “Fine, on principle this is unacceptable so I am going pay the early termination fees and cancel the account. Besides, Sprint just quoted me a good deal for (insert info here “for two Evo phones for $100 each and unlimited data for $130 on two lines.”)

      You will then be put through to cancellations.

      5. When talking to cancellations (or loyalty) be courteous and explain all of the above. Have TMoNews on your screen. Read some of the deals people are getting. (On seeing that you are not making things up, cancellations will know the cat is out of the bag. Besides, they now know that you know that they can do anything they see fit to keep your business.)

      6. Remember that T-Mobile cancellations has been ordered to do anything reasonably possible to keep you from canceling. I assure you that if you have two lines, giving you two free MTS, waiving shipping, letting you keep your old data plan price, etc., in exchange for your extending the contract for two years, well that’s NOTHING to them. And it’s not even something they have to explain to a supervisor, it’s that common a deal.

      Bonus tip: Cancellations can sense if someone is bluffing about canceling. If they sense that, they won’t give you the deal you want. So you have to sound serious. (Whenever I have threatened to cancel I have meant it, mainly because I like the Sprint’s phones and prices.)

      So be prepared to cancel your accounts and to go through with your bluff, if that’s what you are doing. After all, you can call back later and cancel the cancellation order (I think up to 30 days after you cancel.)

      Sidenote: Yeah, this is all a hassle and nonsense, but T-Mobile is not acting all that nice too. Think about it, some people are posting that they got three free phones and waived shipping. Yet others say the CSR won’t even put them through to “Loyalty.” And yet others say that only after threatening to cancel can they get a response. Then there’s those who had to pay $100 for the phones. And let’s not forget about the people who say they had to try two to four times to get a result.

      If T-Mobile was consistent people would not have to play T-Mobile’s shell game.

      • jESUS

        YESS!! This Post Above Is The Ultimate Guide To Get Retention Dept. To Give You Deals.

      • Mohammad

        You can cancel a cancellation order? I didn’t know that. Don’t they cancel & terminate your account right away as soon as you get off the phone w them? Unless you request it to be effective at the end of your billing cycle.

      • ItsMichaelNotMike

        Mohammad.. yes, you can “uncancel” a cancellation order.

        Firstly, most people cancel with an effective date of the end of the billing cycle for which they paid. So that’s one time period within which to rescind the order.

        Secondly, even if the order went in immediately, T-Mobile will tell you that you have XX number of days to change your mind. Usually that’s related to how long they keep your number in reserve. The CSR will tell you how long that is. (Don’t ask them, that will tip them off you are bluffing.)

        Anyway, it’s all academic. Unless you are a deadbeat they will be happy to be rid of or a short term flaky customer, retentions will do whatever is necessary to keep your business.

        Moreover, we are still in June. This is the second quarter. Last quarter T-Mobile had a decline in subscribers, so this quarter they are doing all they can to keep them and get new ones.

  • Angel

    I did it! Free mytouch slide! The fourth time was the winner! Moral of the story don’t give upppp!!! Free completely free, tell them you’re almost over in the contract and you want something from tmobile to keep u for another 2 years! Amazing I love magenta. Hit me up on twitter for info or just to congratulate me; )

    • Angel


    • ItsMichaelNotMike

      I am happy that things worked out. But I don’t think your experience is a reason to “love magenta.” I mean, calling four times to finally get a free phone.

      T-Mobile should not have a system where someone has to “not take no for an answer” three times before they finally give you satisfaction.

      I am glad to see people getting these great deals, but it should not be a test of one’s tenacity to get what T-Mobile can easily give on the first call.

      Just my opinion.

  • keele8

    Well, no chance you can get this deal unless you are at or within a month or two to the 22 month mark since last upgrade. Did everything everyone else said and was basically told that since I am five month away from the 22 month mark there is nothing they can do for me. Oh well, I will wait a couple more months and hopefully work a deal on a better phone if they have one by then.

  • Aokay

    I’m torn on whether or not to call. I have a family plan with 3 lines and only one is ready for the upgrade, but it is the one that doesn’t need an upgrade. By calling customer loyalty, can they transfer that upgrade to one of the other phones on the plan? The other lines on the plan will be ready for their upgrade in October. Should I just wait and see if theres anything good coming out for Christmas or try it now?

  • Bob Johnson

    LOL, you idoits are really going after a deal that is putting you in a contract for 2 yrs with no options. I really wish you people were more rational.

    Lets look at it. Yes you get a phone for free that is not going to last nothing but 6 months then you are going to fight with Tmobile to get another one and please do not let your warranty run out. OMG you are in trouble.

    Next, the 2 yr commitment, you are giving Tmobile just what they wanted. they are not losing any money by giving you fools the phones for free. Lets see if you will understand this.

    Tmobile has provided you with a phone that almost cost them nothing and they are charging you 20.00/mo or higher for the next 24 months(Required), now most of you are smart enough to know that you are the ones that are losing in the long run.

    • Matt Hatter

      Wow, Bob. Sorry you had a bad experience. Perhaps you should spend 100.00 on a new phone with Verizon or AT&T, sign a 2 year contract and spend 30.00+ or more (required)on an internet package that is not unlimited seeing how you know so much about running a cell phone company?

      • Bob Johnson

        Naw, Matt not bad experience at all. Just not falling for the okey doke. The same goes for all the wireless carriers. They prey on ones gratification (ones sense to satisfy).

        And it is not knowing how to run a cell phone compoany it is about self control and discpline. I can jump all over the deal, but what will that do. It will be placed in a 2 yr contract spending more money than i am spending now and i am going to get tired of the new equiptment within a month or so, or even worse something else launches and i cannot get it becsuse i fell for the word free. Idiot.

        Go ahead Matt gratify yourself and when u sit back a look at you are going to say man Bob was right!!!!!!Have a good day.

      • ItsMichaelNotMike

        Bob speaks the truth. I am on Even More Plus. I pay less per month for two lines, unlimited data, etc.

        I have to pay full price for phones, but I pay only $20 a month for an HD2.

        But I will be getting rid of that phone on eBay after having had it for four to six months. End result is that I have the latest phones and I “rent” them for about $15 to $20 a month after all payments and costs are calculated against what I sell them for on eBay.

        Bob is also correct in pointing out that you end up locking yourself into that phone for 22 months. That’s fine if you have no problem with that, but most people I know keep a phone for about a year or so before they want a new one.

        Plus that means that when all the new phones come out you can only drool and wish because you have 22 months on contract.

        Of course this does not mean you can’t simply sell your slide in six months and then pay retail for some hot phone you want. The eBay selling price will offset what you are paying for the new phone so you would probably end up “renting” a phone for about what I am.

        So if we are both equal in the handset dept., that leaves plans. My understanding is that I am paying $20 less per month on two lines over those people who are on contract. So AFAIK I am getting a better deal on my EM+ plan.

        Bottom line: Bob is right if you intend to simply keep your phone for 22 months. If you intend to sell it in six months or so and pay full retail for something else, then go for it, get as many free phones as you can. :)

    • cr2010

      The early termination fee is $200. So, if you become unhappy with T-mobile, your rate plan, or data fees, you can just cancel your account for $200. If you cancel before the 2-year contract is up, the phone cost you $200. If you are happy with the phone and service and keep it for 2 years, the phone was free (and obviously you paid monthly for service).

      If you don’t like the phone after 6 months, you can sell it on ebay and buy another one outright. I hear what you’re saying about being on a contract and having a data requirement. However, what I’d like to point out is that your worst-case scenario is that you pay $200 and cancel. No big deal. I’d rather pay an ETF after getting a phone for “free” than to pay an ETF after paying $180 for a phone.

    • Angel

      Lol bob are u upset? Look if u dont want to break the contract buy from eBay I have a g1 a mytouch that I bought from eBay BC I didn’t want to break the contract. Now I just got the mytouch slide for free…free tastes good; ) so do us a favor and stfu

      • Bob Johnson


        I am sorry you are so stupid that you come at me with attacks and not facts. I you have money to spread around like butter go for it. But, when it comes time for you to get a new phone and you do not qualify, i will see you on th Tmobile hate boards. By the way i will not STFU.

        Ebay phones, yeah great idea. Dumb A** Just remember you are not the first to sell a phone on ebay, there are thousands of sellers on ebay and they are trying to do the samething you will try and you to will be unsucessful.

  • ETF (Early Termination Fee)

    My name says it all after falling for this deal. :)

    T-Mobile singing “We in te money” LOL

    • cr2010

      Sure, you’re paying for monthly service.

      I have been and would be doing that anyway.

      Also, I wanted a new Android phone to replace my blackberry. I would have paid $200 for a decent Android phone. With the MyTouch Slide obtained for free, if I pay the $200 ETF then the phone cost me $200. If I’m happy with the service for two years, then I got the phone for free (plus cost of service–which I’d be paying for anyway).

      If I’m happy with T-mobile, then I’m glad they’re making some money and staying in business.

      • ETF


        You are so correct about the ETF, but where i would disagree with u @ is the cost to cancel. Yes, 200.00 to cancel now lets caculate the cost of ownership if you are lucky and get the data plan at 20.00*24=480.00 + 200.00 (ETF)=680.00 that you have just gave T-Mobile. And they do say thanks.

      • cr2010

        Yes, ETF, you are correct. The phone is free and the service is not. T-mobile is giving you a free phone and you will be paying money for a monthly service. They are obviously NOT providing a free monthly service. If one is OK with paying for the monthly service, then I guess they are happy. You are correct, you get free phone and then pay a lot for service. But, that’s the price of getting the service. If you don’t want to pay the monthly fees, then obviously this is not a good deal.

  • Dan

    I’ve been trying for a bit now for my wife trying to get her a new phone – her G1 has been acting up lately & we’ve both have had refurbished phones before – FAIL! – & her insurance says it’ll be $130 for a new G1; figured what the hell, see what I can do getting a Slide for her. I talked to a guy is customer service who would have gotten us BOGO black MyTouch 3G Slides but my wife really wanted another white phone. Anyways, never did that deal but now everyone’s going nuts about calling Customer Loyalty and seeing about getting new phones. Should I even do this & attempt it to get her phone for free? I could always just get a White case on eBay for her I guess….

  • IhaveDASH

    which one should i get HD2 or MyTouch Slide?

    • cr2010

      HD2 has very nice hardware–I love the form factor. It runs on Windows Mobile, which will be replaced by Windows Phone 7.

      The Slide is running on Android, an operating system with a future.

      Get the Slide if you’re going to keep the phone for two years and if developer support (apps) are important to you.

      • IhaveDASH

        thanks…. my brother owns a HD2… i have had matter of fact i still have a Dash…. also have used touch pro 2… i am new to android market and just never owned anything that had android…

  • CPTBuckster

    Worked. Two free MyTouch Slides (black was the only color available). Called the number listed above, 1-800-937-8997. Automated system, said “Cancel Contract”. Was transferred, told I could receive a call back. Got a call back in 25 minutes. Told the rep I was hoping to save my relationship with T-Mobile, but I was frustrated with the in store promotion. I wanted to upgrade my plan from talk to talk + text + web EM plan, and felt this should qualify for the new phone promotion. The store was willing to sign me up for a new plan, but I couldn’t keep my numbers. Told the rep, I could easily go to ATT and port all my numbers, get their incentives, etc. Told the rep I liked T-Mobile, but it just felt like this deal didn’t make sense and a bit of a slap in the face for existing customers. I was one month out of contract, so definitely eligible for an upgrade, and have been a customer for 2+ years. I actually have been a paying customer longer, but the old contract was in the sister in law name, and I took over the account when I married my wife, but I didn’t have to point that out. The rep didn’t need much convincing that I might cancel. Asked what phones I was interested in, and started signing me up. Not sure if my activation fee was waived, but shipping was $5 something. Worth the effort. Thanks for all the advice above.

  • mreyes11

    how do you qualify for customer loyalty?

    • cr2010

      “customer loyalty” basically means threatening to cancel, in this case.

      When you call, ask to be connected to Retentions. These are the people you have to talk to before you cancel your service. Tell Retentions (also known as Customer Loyalty) that you want to cancel so you can activate a new line at the store to get the free phones. Then, they will offer you free phones without canceling.

      You’ll have to be off contract to get this deal.

      See the posts above.

      • yeah

        I didn’t even have to say that much. I simply told the customer loyalty person that I heard a rumor they were giving away free phones for existing customers with a 2-year extension. Her response- “Absolutely!”

    • Angel

      This is tricky, but for today only if u are at or over 22months you have tell them you need something to keep u in for 2 more years,well that’s what I told shipping and no activation fees oh and the free mytouch slide of course.

  • fryguy

    Better to wait for the Galaxy S and pay for the upgrade than take what free phones they are offering.

    The Galaxy S will blow every phone in the current inventory away.

    • Bob Johnson

      Fryguy you are a smart man, and i like the way you talk.

    • cr2010

      That’s exactly what I was thinking but…

      Once the Galaxy S comes out, if I’m not happy with the MyTouch Slide I will just pay full price for the Galaxy S and then sell the MyTouch Slide on ebay.

      On the other hand, if the Slide is good enough for me, I’ll keep it for a while longer to wait for the next latest/greatest phone and then buy it outright and sell the Slide on ebay.

      Hopefully, I won’t regret this strategy. But, I also got my wife her first smartphone (a Slide) and I think she’ll be happy keeping it a long time. If I waited one month to buy a Galaxy for me and a Slide for her, I’d probably have to pay more for the Slide at that time.

      One thing I’m worried about the Galaxy is that I am color blind and when I was looking at the Droid Incredible, I could see little squiggly lines in text because of the Pentile matrix screen it has. The Galaxy apparently also has the Pentile matrix screen (Green-Red-Green-Blue pixel arrangement instead of each pixel having red/green/blue in it).

      • ItsMichaelNotMike

        I am an expert selling on eBay, been with them since 1997. Sold many of my cell phones on eBay and have done quite well.

        The only thing I am wondering about the Slide is how well that phone will sell on eBay. It’s a mid-level/range phone and there’s always a market for any phone since people have to replace a lost, stolen, damaged, out of warranty, or outdated phone.

        But the Slide, unlike my Pearls, Curves, Touch Pro2 and other “hot phones” may not fetch more than about $200, I suspect. It all depends on how well the phone does and how many people end up liking it.

        You may want to search eBay completed listings and see how much the myTouch has been going for. That might be an indicator on what T-Mobile touch series go for.

        If the G1 is any indication, about five weeks ago I sold one for $250 on eBay. That surprised me, but goes to show you never know. The guy who bought it dropped his in water and had to replace it. Also, T-Mobile was still listing in for about $350 or so, so mine was a good deal compared to that.

        The Slide is a super nice phone and once people use it they will find that out. So I can see them on damaging their Slides looking on eBay for a replacement. Luckily, there’s lots of people on eBay looking to replace phones.

    • Stillwaiting

      I will receive the mytouch slide middle of next week at the earliest. If the rumors are true for a July 21st release date for the SGS, I will still be within the 30 day return window (That’s the rule in CA…sorry if you only have 14 days where you are) and will have gotten to use a smartphone for almost a month.

  • bobbylight

    Didnt work for me. I got the G1 when it came out (19 months in they told me) and all they wanted to offer me was the MTS for 179.99. Slap in the face if you ask me. Been a TMo customer for over a decade now.

    • ItsMichaelNotMike

      Bobby… you need to call back and follow my tips posted above.

      Ask for cancellations, be serious about canceling, tell them that you are pissed off at all the people on here getting phones for free, so on principle you are switching to Sprint. Tell em you are especially mad about being a ten year customer and that someone would dare to tell you no, when people with less time are getting deals.

      Sound mad and they will give you the phone for free. I guarantee it.

      Remember, go through cancellations not the regular dept.

  • Me

    Wow, everyone and their mom is gonna have a my touch slide now. So much for being a unique soul lol.

    Fyi I got mine for free on the soft launch date, but then again I’ve been a customer for 8 years.

  • gabe

    I’m on the phone with them right now and they want to charge me 200 for the hd2 and my touch slide.

  • Dan

    Fail on my part….tried but no success. Pulled out the “been a customer for 5 years +” card and still couldn’t do anything with the price. Even tried asking if there was anything they can do to try & help me out with the price considering all they have is black & I really wanted to a white one. Maybe I’ll try back in a bit….

    • cr2010

      Make sure you are talking to “Customer Loyalty” or “retentions”.

  • gabe

    I got my phone for free so go Tmobile.

  • lando

    I dont see why peeps are crying about the 2 year contract. So what? I dont plan on switching anytime soon to anyone else. I price checked similar plans with verizon and it would cost me 30-40 dollars more per month on my bill for the same/similar plan. Why would I change for that? Just finished 4 years with Tmobile, now I’ll go for 6.

    • cr2010

      My thoughts exactly. I have been paying the same amount for monthly service on my blackberry and I wanted to move over to Android.

      I have been off of a contract for around 3 years now and I am fundamentally against cell phone contracts, especially 2-year contracts. However, in this case I just factor in a $200 ETF into the price of the phone. Getting a phone for $200 is OK for me–if I don’t cancel then I keep the $200.

      If you didn’t want to pay for monthly service, then obviously this is not a good deal. Yes, if you add up the cost of the monthly service it is a lot of money. But, I will be paying for this service no matter what (and I would be paying more for ATT or Verizon). In this case, knowing that I will be paying for the service, I would rather get the phone for free with a 2-year contract (and an ETF of $200) than to pay a lot more (even when you factor in the ETF) to get it off contract.

  • Jack

    I said “cancel contract” – it transferred me then I got the message “we are unable to answer your call now, please call later”

    • Jack

      Phoned again and got the call back. Happy that a free, new Slide is on it’s way to me. Individual plan…. guess loyalty does pay off. I’ve been with T-Mobile and it’s predecessors since 1997. My last upgrade was about 5 or 6 years ago, so I was due some loving from them.

  • nordicguy

    I got 2 free mytouch 3g slides with a contract extension. They only had black though.

    Thanks for the great scoop.

    Free is my favorite price!

  • Ash

    So, after two separate calls still no luck. I have been a T mobile customer for over 3 years, I have 4 lines in total on my account. Never really had a huge problem with them and usually we work something out if there is.

    Me and my boyfriend 9 days ago (somewhat knowing about the exciting 19th news but still clueless) decided to buy my touch slides and see what the 19th brings. We paid full price for our new phones have not sent in our mail in rebates yet because we where hoping we could get in on the promotion today.

    I followed cr201 almost to a T after my boyfriend failed on the first call. Sure enough The rep tried to stall me and when he started getting kinda cranky with me after persisting that he absolutely could not transfer me to the “customer loyalty department” (which I was beginning to think was a made up department) I asked to speak with a supervisor about my options. I was very friendly the whole time and after being put on hold again the rep comes back and says “looks like I can transfer you right on to customer loyalty department after all” I told him thank you and sat on hold for approx. 15 or so minutes.

    I then proceeded to talk to the customer loyalty lady and I told her that I wanted to cancel my plans in order to get in on the promotion today. I told her I was told it was the only way I could even qualify for the free phones. She was very polite and immediately sounded concerned about me leaving she told me she would do anything to keep me at t mobile including giving us a big chunk of money back on the phones, making the two new ones we had purchased free. She put me on hold to speak with her supervisor (she was VERY friendly) I had my hopes up that it would work. When she came back it was all bad news from there, she told me they couldn’t even access the computer system to look at the phones (because the whole nation was looking at them and things where to crazy right now). The only way she told me was if I added a 5th line ( I was considering asking a hobo if he would join ) to receive a free phone. I really felt it all go down hill from then on. She said that my best chance would be to call back tomorrow or maybe even tonight when t mobile stores have closed when things aren’t so hectic. So I’ll try again then I guess.

    I’m rather disappointed (especially my boy friend) We have been very loyal customers and I honestly do feel this promotion is a huge slap in the face. I thought for sure since a few others had some luck that I should surely be able to have some too. Very disappointed. We could easily switch to verizon where I receive a discount anyways from my employers. We are very happy with our my touch slides (or at least I am) but Ive already received better offers from sprint and verizon. Do they appreciate there customers there? Or maybe I’m just being selfish now.

    Good luck (or maybe I should wish you bad luck now lol)

  • Chiapet

    I was able to get the HD2 for free, with my current smartphone data plan (unlimited data and 400 text for $25 additional). I told the lady at cancellation department the I’m interested in the EVO from Sprint, but wanted to see what Tmo has before I jump ship. She was more than happy to upgrade me. In fact, she even mentioned that both our lines are eligible for the free upgrade, even thought I only wanted to upgrade one line.

    So the tip is to get to cancellations/loyalty department as quickly as possible. Just ask them what you can get if you renews the contract rather than going to another carrier.

  • Damian

    It works. I had to call twice. First lady said she could, then put me on hold, and then said she couldn’t. Second lady said “Well their’s good news….” So I’m getting a mytouch slide in 3 days.

    Good luck.

  • David M

    Called 611 spoke w/reg customer service and asked to be connected to customer loyalty, she asked a few questions and xfer me. I was able to get the Mytouch Slide I ordered on Tuesday for free, and asked about my line which had four months till it was eligible for an upgrade she was able to get me a second MyTouch Slide for free as well, also got unlimited family txt for 9.99. I’ve been with Tmo for 7 years. They are really busy right now, so it pays to be really nice to the reps, other wise you probably wont get jack haha… Thanks for the great tip was really bummed about not being able to take advantage of todays offer, this makes for a great weekend.

  • phonegeek

    man this is tempting but the mts just doesnt seem worth it i think i need to wait smh :( dangit i need a good phone my mt3g is getting old

  • hurycne

    Its ashamed after 9 years I have to threaten to cancel before we can get anything because we are already customers.

    • Stillwaiting

      Yes, sometimes you have to play “the game,” a sad but true way telephone and cable companies do business

  • Jon

    crap crap…. My wife and I have family plan and we’re both out of contract from initial 2 yr contracts… we just bought her the slide a week or so ago for $180.. wish we could get that back…

    I’m personally waiting to get a discount on a better phone with my upgrade.. happy with the nexus one for now…

    • cholo

      buyers remorse is 14 days..go ahead return the phone !!

    • thoughtSausage

      this rumor has been going around for a few weeks. where have you been dude?

      • Jon

        That rumor was for adding a line to a fam plan or starting a new plan.. not upgrading..

        Seems silly returning it, I’ll just call T-Mobile and see if they will help me out or just tell them I’ll return it and re-buy it otherwise..

  • Dan

    Success!!….kind of. Made attempt 2 a few minutes ago…asked right away to be pushed through to a Supervisor or to their Customer Loyalty department. The woman, Amber, was very nice & asked why I needed to speak to a Supervisor. Told her the situation with my wife’s G1 being an issue with the keypad & not being able to send out coherent texts on it anymore. She pushed me through to a Supervisor (7 minute wait) named Calvin who at first was kinda a dick to be honest with you. Told him about my wife’s phone and how she really wanted a white Slide but they were sold out. I let him know we’ve been with the Mobile for 5 years with my number being from 2003; I asked him anything we could do about getting a black Slide for a cheaper price. He asked a bunch of questions about when you first inquired about getting a new phone & where I went. T-Mo store in Cheektowaga, NY was no help & didn’t want to help me out at all. Calvin put me on hold for 15 minutes to make me sweat a bit while he called around to a few other stores to see if they had a white Slide that I could get. He gets back on & says he’s still checking but his screen just came up with some deal – he asks me what phone I have (original MyTouch) & then layed it out for me – Black Slide & White Slide for the price of 1. Somehow he was able to get a White one for me (no idea how….). Total cost was $350ish with $100 in rebates. After he came back on the line he was a really cool dude – friendly & personable. Go figure…. Not what everyone has been getting with regards to 2 free phones, but this was a good deal none the less. I really can’t argue with it. I was prepared to get my wife a White one for full price two days ago, now I got the BOGO with a White one to boot & considering how hard it’s been for everyone to get a White one I’d consider it a success in the end. Be patient and friendly, it’ll get you a long way in life in the end. And if you have an old Android plan change it online to save $5 bucks….now $30 a month but not advertised

  • Cesar

    I just got a my touchslide and a blackberry bold for my wife and only had to pay a shipping fee of 19 dollars!!!!

  • Ricardo

    Shoot, when will the individual plans get some love?

    • cholo

      ricardo magenta loves you

  • unknown

    It’s sad to see people taking advantage of loyalty to get a new phone when you don’t qualify for the upgrade yet. People are spoiled now a days and cry for everything. This is the reputation we built around the world. If you want a new phone that is a choice you’re making. Be ready to pay for the consequences. Open up your wallet or shut up.

    • davidohio

      yep very true and it costs t-mobile lots netnn when thousands of people do it. Then people want cheap data and plans etc. It all effects the bottom line and prevents t-mobile from growing like they should.

      • Cowee

        Not too bad though cause it gets people locked in the on the internet if they didn’t have it already. All I see with this promotion though is fraud. T-Mobile is all about reducing churn and this is not the promotion to have to help with that. I know plenty of people that went to stores and are turning the phones after the rebate comes to make anywhere from $200-$300 per phone after paying a ETF. Does nothing for T-Mobile other than create short term customers.

  • worked 4 me

    Unknown shut ur face. Wireless companies make plenty of money by roping people into iron clad contracts.

  • Jeremy

    Not totally free but ended up buying 2 slides for 129 each and getting 3 free with none of the phones really eligible for the upgrade. The rep started by offering 129 for each slide with none free to to the motorola cliq xt for free. I guess it pays to sound uninteresed cause he finally said the best he could do was the buy 2 get 3 free on the slide. Who knows might have gotten them down to all free but it seemed like a pretty good deal. Good luck to every one trying to get an upgrade!

  • Dan

    Unknown…eat it. Yeah….I wanted a new phone & complained about it. My whole deal was I didn’t want a refurb G1 for my wife and didn’t want to get a new G1 considering it’s outdated. If Customer Care were to get me a White Slide like I wanted in the first place I would have taken it. If I could have gotten the Black Slide with money off considering that isn’t the one I want then I would have taken that too. I wasn’t asking for the world with free phones & such – it was offered to me.

  • Jeremy

    unknown, no crying here. T-mobile could simply say you get nothing at this time. Instead they will ensure they have me as a customer for quite a bit longer. No threats of canceling and no crying needed.

  • Jim A

    Thanks to TmoNews and the notes from some other posters I was able to upgrade to an HTC HD2 today via Customer Loyalty. My G1 was well past its usefulness and I was really thinking of moving to ATT. However with their network issues (soon to get worse?) and the additional $40/mo my plan would have cost, this was a win win for me.

  • blam!

    existing 8-year customer, just got a 3g slide for free! woot!

  • tokinotabumblb

    I didn’t get a free phone, but I’m still pretty happy. When the automated machine was on, I said “cancel service”. I was transferred to retentions a.k.a. Customer Loyalty, and I told them I am cancelling because I want to take advantage of the sale. I am only 6 months into the second line and I have the loyalty plan plus preferred web, and I got a discount when I wasn’t eligible for a full upgrade when I bought my own Slide. He said with the EFT included I would save $700 in 2 years if I kept my line due to the discounted plan. He offered me $197 for the phone instead of full price. Let me say it is a steal for me. I am very happy with the decision and I always love T-Mobile’s service.

  • i refuse to sign a new contract with tmobile. it seems like to me that contracts are played out and no contract is the way to go. especially with tmobile since they have better rate plans for non contract people.

    • cholo

      there you go..a contract is not for everybody…

  • James

    I absolutely adore T-Mobile. Their customer service is really terrific and it’s so nice that they appreciate loyalty. I spoke with a rep today, explaining that I had called and spoken with someone in Customer Loyalty just 2 days ago to confirm the details of the Father’s Day promotion. They had assured me on Thursday that my wife and I (who have been fully eligible for upgrades since last autumn) would NOT be able to take advantage of the free handsets for families deal today. So, my wife and I purchased two myTouch Slides on Thursday evening, and we were able to do so with the BOGO offer. I read these forums this morning and felt sick to my stomach after learning that several people in the exact same situation as my wife and I were able to call in and receive 2 free myTouch Slides without having to add a line or anything (exactly what I was asking Customer Loyalty less than 36 hours ago.) I called this afternoon, just to see if there was anything they would be able to do, since I had made several phone calls to T-Mobile all through June before the details of the Father’s Day Sale were really known, just trying to make an informed decision when it came time to purchase our first smartphones. They put me on hold for a few minutes this afternoon, then came back and offered a kind discount off my next bill, a credit of sorts. Certainly didn’t have to do that, but they empathized with my feeling a bit mortified that I had called a few times this week and was assured that I certainly would not be able to do better than BOGO. I was very appreciative and thanked them several times for listening to me and working something out. Every bit certainly helps, and I’m truly grateful for T-Mobile’s customer service. Little things like this will keep me as a customer for several years in the future, so I’m more than happy to continue paying for my cell phone services with this company because I feel that they DO care about my wife and I as customers, and that will go a long way because I will continue to give them my business for a long, long time.

  • Frank

    got the MT3GS also for free :) tmobile is great at helping me from getting replacement batteries for free and everything

  • hybridr6

    Thanks Tmonews for pointing out this deal! We called and got 4 free phones 2 mytouch slides and 2 nokia nurons.

  • Mud Dog

    Worked for me @ 2:30. Said “cancel service” when prompted on the automated system and then entered number for a call back in about 10 minutes. Told the rep I was planning on switching but wanted to see if I could take advantage of the free phone deal. He checked my account (currently off contract) and said no problem. Super easy, although really bogus IMO that you have to threaten to leave to get the deal.

    Now the not so good part. I then had him transfer me to someone who could add the AAA 14% discount…had been waiting on this as you have to sign a new contract to get it. After about 25 minutes on hold was told that there was no longer a AAA discount! Only free activation. Changed a couple months ago. (I talked to them in March and it was still active.) Told the rep this was the only reason I started a new contract and would probably send the new phones back. She transferred me back to customer loyalty. Loyalty rep couldn’t do the AAA discount, but gave me some other discounts to get me to the same spot.

    All in all, a lot of work, but I’m happy with the result! 2 free phones and a super cheap plan for about $5 in shipping!

  • I had trouble getting past the first line service, but once I got to Customer Loyalty they were wonderful and more than willing to send me a myTouch 3G Slide (Black). Even better they grandfathered my $20/month data plan. T-Mobile is keeping this family for a LONG time.

  • Goomba2010

    T-mobile is amazing. I have been with them since 2003 as they are also my first cell company. I have had the original mytouch since November and have replaced it about 6 times for issues that I have constantly had. I went into my local store on Thursday and they did some things to try and fix my current issue on my current mytouch then told me to contact T-mobile directly on Saturday.

    Anyway I did and spoke to an associate who sounded like a jerk when my phone disconnected again. I called back and waited on hold for about ten minutes then spoke to another associate who told me that he was going to talk to a specialist. Mind you I had expressed my situation twice now. I was transferred and on hold another twenty minutes till I got a specialist on the phone. I explained to her all the trouble I have had and she put me on hold again. After about eight minutes she came back on the line and told me they were going to send me out the phone that I had mentioned after I told her that I was about to add a third line just to get a new working phone and slide my current one under the bed.

    So now I have a new working phone on its way… Wow, great customer service.

  • Manny

    It took me three attempts, two very rude CSR reps. But at the end of it all they reimbursed me for the Mytouch slide and Nuron I got a week ago and I got my dad a Nuron too. They put the $20 internet on my and my wifes plan and gave me the $9.99 family messaging last week. I have Nexus 1 so I didn’t get a phone but I might wait for the Galaxy next month. Spent a total of an hour on hold. First rep was very nice and transfered me to Loyalty right away, but I got rude loyalty CSR. On call back got rude CSR who wouldn’t transfer me to loyalty. Third call CSR was very nice and transfered me to loyalty. Patrick at loyalty took like 10 seconds to make the changes to my account. So I guess I won’t be getting my Evo from Sprint.

  • Now hear this Android hold outs! I spoke with a rep at the Shack (Radio Shack) He told me the rumored device is cumming to the shack in July. He advised he could not confirm specs. The device should be a merge of the HD2/EVO. The windows mobile will be discontinued. It will have the latest version of Android 2.2 preinstalled and could not confirm price. If you wanted the EVO but are frustrated by TMO this is the one you’ve been waiting for.


    CONFIRMED PLUS!!! called in right after i saw this post this morning, and was able to get the BOGO for the slides. WHITE ONES!!! (my fiance will be happy) got the three day shipping waived also. THEN when i went to my local mall today, i went into a best buy mobile store, they have the slides for 149 and the guy said he would honor the BOGO, so i called magenta back told them that i wanted to cancel my order so i could get the cheaper price, very nice lady said that the order was already processed due to the nature of today’s sale, and agreed to give me a $30 bill credit to even the price out. so total i will pay 149 for both WHITE mytouch slides…what a day!!!

  • speculation

    Had a very positive experience with customer loyalty, rep was very nice and helpful. The computer system was slowed to a crawl but it payed off to be patient and kind. New mytouch slide is on the way, she grandfathered my data plan and waived the upgrade fee, my total for 4.99 shipping and .25 tax. Thank you Tmo news for the tip and T mobile for awesome customer service!

  • Its awsome, thanks you guys for help and heads up. I just ordered my phone for free its Mytouch 3g slide. I called 611 and then I said that I want to cancel one of my lines. After waiting I got a call back and a lady told me that I can’t get another phone because i needed to add a line. So then I told that I want to talk to a supervisor, and after she asked about the reason, I told that my phone died. She told me to hold on the line and then she set the order for Mytouch 3g slide with shipping free and everything else free.

    I am a happy T-mobile user now.

  • PoloKidd

    I recently upgraded phones in March and tmobile still gave me free phones…so I ordered a BB9700 and HD2….free everything.. I was just nice

    • Mohammad

      Wow really? Other people were 11 month into their contract and they were turned down.

  • As a T-Mobile emp at a call center it really makes you sound like a bitch to cry and complain like this. The best way is to be a nice, real person. Most you guys who call sound like females at the mall. If you want something pay for it. I’d rather cancel most of the big ass babies than listen to their sob story for 10 minutes.

  • As a T-Mobile emp at a call center it really makes you sound like a bitch to cry and complain like this. The best way is to be a nice, real person. Most you guys who call sound like females. If you want something pay for it. I’d rather cancel most of the big ass babies than listen to their sob story for 10 minutes.

    • unknown

      That’s what I’ve been saying! Most of these guys just want to cry and cry and milk the company and not pay anything. Hundreds of posts talking about milking loyalty.

  • JimS

    just wanted to add another success story. Called customer care, said cancel, got a call back 14 minutes later and my MyTouch 3G Slide is in the mail and will be here by Wednesday absolutely free.

  • IhaveDASH

    the current wait for call back is 1 hour and 22 mins….!!!!!!!!!!!!!!!!

  • tmofan

    I love how everyone here is thrilled with T-mobile when they get what they want, but you know will cancel as soon as they don’t get their way the next time. Yay loyalty

  • IhaveDASH

    can you people post how many months u had left on ur contract…. that would be helpful

  • loyal customer

    I called….free phones are there…unless its a smartphone…..then you need to pony up data plans!

  • JustMike

    Another option if you don’t want to play the disgruntled customer game – has T-Mobile phones for a penny today. No rebates, free shipping, and they have all three colors of the mytouch slide. You just have to be eligible for a 22 month upgrade and you’re good to go.

    • Guy

      The site says that you need to activate a new line. Where are you getting this part about being eligible at 22 months?

      • JustMike

        You can upgrade at just have to answer the questions to add it to your cart and checkout. Appears to work for individual or family plans.

  • Dan

    Upgraded my phones in October 2009 – grandfathered 1000 Family with $35 Android unlimited plans. So what…14 months left. I’ll admit that some people are just trying to get free free free and act like asses doing so. Being nice gets you places with Customer Service….worked in it for a while when I was in college. Was I expecting to get BOGO on MyTouch Slides this afternoon?….nope. Just wanted to see about them lowering the price for a Black Slide because White was supposedly out of stock & my wife’s G1’s keyboard was going nuts. Am I grateful & appreciative that Calvin did his due diligence to help me out – hells yeah I am. Always appreciate people/companies going the extra mile because I always do the same & I know there aren’t a whole hell of a lot of people in this world left who bust their ass & try to make people happy. You think for one second you would have gotten anything today from Sprint? ATT? Haha…Verizon? Hell no….Yeah, phones might be better on some, better coverage on others. But when you have a question/issue you are SOL. Thanks Mag for being always awesome

  • John G.

    This really works people.It will require some patience on your part though. I went to a Tmobile store at 8:30am and waited about half an hour just to be told “Sorry, we can’t help you”. I have been with Tmobile since 2002 and have been out of contract since 2004. I have two lines and the store rep said I would have to add two more, and then cancel the old ones to get the deal. I would then lose my numbers and my old SunCom rate plan. All in all it would cost me $200 out of pocket and take my bill from around $130 to the $195-$200 range. Discouraged I left and went to Sprint, but they were closed, so I went home and checked out TmoNews to get a few tips. I saw this post and made the call, 3 in fact. There is a lot of waiting and transferring, but it is worth it. I didn’t give them any story at all, I simply told them I wanted to get in on this sale and asked for customer loyalty. After 2 disconnects the Customer care rep got me though to customer loyalty. Customer loyalty rep Josh said “How can I help you?” I told him I wanted in on this deal and I hear you can make it happen. He said we have lots of differnt rate plans to offer outside of the norm, and then asked me which phones I wanted. I said MT3G slide and HD2. “No problem” he says. The only change was my old plan going from $79.99 to $89.99 unlimited minutes, $20 per line for unlimited Data, and $5 for unlimited messaging. Josh had me set up with 2 new phones in about 15 min. My new bill for everything is $140 a month. All free of charge. No activation, no upgrade fees, no “rebates” of any kind. The only thing I had to give up was my time and $5 for shipping. So this week my wife and I will be new owners of an HTC HD2 and MT3G slide. Like many of you I was losing faith, and feeling left out on the all the deals, but today renewed my confidence in Tmobile. Thanks TmoNews for the tip.

  • NewSlide ;)

    Thanks to the info I found here and a crap visit to a T-Mo retail store, I called and got a free upgrade. I currently have the original Behold and really wanted a slide. A friend told me about the free phones deal today so I stopped in a store, where they told me the deal was only for new customers, which really upset me as I have been a loyal customer with them for 5 yrs. My friend was bugging me to just open a new line to get the free deal, which didn’t seem worthwhile in my opinion, when I found this article. Well 3 (dropped) calls to 611, and two dropped personal calls later, I was really pissed and might have actually cancelled when I finally talked to a rep who offered me a free upgrade right off the bat!

  • crybabies

    I’m definitely glad people are getting deals on upgrades. I do agree that if you are not eligible you shouldn’t get the deal. Also, workd for me, I have yet to see an iron clad contract. Even when people get prenups and then decide to get a divorce many times those do not hold up in court. Anyways, thats for another day.

  • NewSlide ;)

    but also according to the rep I absolutely had to add a $20 data plan to my line which was being upgraded, even though I plan to use the phone on the other line. I told him I had no need for web on this line, but “in order to get the upgrade” it was necessary.. I asked if I could cancel later, and he told me it would be a part of my new contract.. This seems inaccurate to me as web has always been an add on service, and never part of a contract.. I plan to try to cancel as soon as get my phone.. Any insights on this?

  • czaplin

    Just called cs and asked to transfer to loyalty. I was very kind and she gave me free mts (they have only black ones) despite I have 6 months left on my line. I also asked for $25 internet and it wasn’t a problem. So hurry up and take advantage of this offer. t-mobile rocks!

  • czaplin

    I forgot to mention that waiting time is about an hour :O

  • irko

    yes 4 new phones for free
    HD2, Neuron, equinox, and and gravity for free!!!!

  • allen

    I should probably wait for the Galaxy or something but I can’t trust that the smartphone T-Mo gets will be the one that fits my needs. I have three phones, 2 of them qualify. At the very least I’ll get one free Slide and have that just in case. My jailbroken iPhone is out of date and, lately, has been showing the “sad ipod” icon. It’s on it’s last legs.
    T-Mo Loyalty service was great. They recommended I go in to actually see the phone in person. They were right. Good call. The Slide seems like a sleeker G1. So, that’s great. When the Galaxy comes out, I’ll use another upgrade to grab that and pass this on to the wife, who loved her G1 but is starting to have trouble with it.
    Customer service couldn’t have been better. Grandfathering in my $20 data plan. No activation fee. Phone will be here in a few days.

    • ItsMichaelNotMike

      Good job Allen. IMHO you made an excellent call. The Slide is an uber cool phone, and getting the Samsung Galaxy S when it comes out, man you will be set for a year, at least.

      I am getting the Samsung Galaxy S too. And I might buy the Slide for my GF since she is using our remaining G1.

      I have to pay full retail for my phones since I am on Even More +. I am willing to pay full retail for the Slide, so that tells you it’s a great phone.

      Sidenote: For me I am hoping I can get $50 off the Slide’s retail price, but I don’t have anything to bargain with. So I’m stuck.

      Bonus comment: Yes, pass on the Slide to the wife and get the SGS for yourself. You would be a man in name only if you gave your wife the SGS. LOL.

  • Noel

    Ok. Finally have a chance to post this. I spent an hour and a half on the phone with TMobile today. I was hung up on during 1st call after 10 minutes on hold- never spoke with anyone. 2nd call spoke with a Retention rep who transferred me back to the normal customer service line… or attempted to. I spent another 15 minutes on hold and then I hung up. 3rd attempt- I spoke with a young gentleman who told me that they could give me a Motorola CLiq XT for $99 and up my data plan to $40 a month. I told him no way. He attempted to put me through to retentions and again I got 15 minutes of dead air. I think the transfer failed, but he never attempted to check.

    FINALLY, I got in touch with Lisa in Retentions. SHe was AWESOME! I explained the fact that last week I bought and returned a Motorola CLiq XT at Costco. I could not get it activated becuse TMO wanted me to open a new account. They refused to do an override for the vendor. She was able to give me the Motorola Cliq XT that I wanted at no cost and matched my BB data plan at $19.95. In addition, she upgraded my wife’s Samsung T-429 slider (back-up phone- my wife hardly uses her phone as it is).

    I’m a happy camper, my BB 8320 was falling apart. Loved it, but have a feeling I will like the Android phone even more…


  • Johncl84

    I called this morning to try and upgrade to a mytouch slide for free but somehow I agreed to pay $228, now its 10pm and after reading all you guys comments I called back and in the authomated voice menu i said cancel and it sent me directly to a loyalty customer service rep, they kept repeating the same bs about 3 diffent times and i kept mentioning the forums lol, so finally he puts me on about a 3 minute hold and i get a mytouch slide completely free, let me also mention that I was 10 months into my contract lol. Have my line on my fathers family plan and hes been with tmobile for 6 years. just be presistent and you will get your free phone.

    • unknown

      @John, its spelled “persistent” and what you’re basically saying is; keep crying and bitching your going to cancel until you get your way? What if you don’t get what you want? Do you actually cancel and pay the ETF? Some people are like leeches!

      • Johncl84

        Thanks for correcting my mistake.Whatever you wanna call it, if the result is a free phone then why not???

      • grazapin

        Wow, if you’re going to correct someone’s spelling at least have your own correct:

        “keep crying and bitching ***your*** going to cancel until you get your way”

        Should be you’re.

      • unknown

        you’re right. lol. I was just a little annoyed at these posts. Thank you graz.

  • sym

    Just fantastic!!! Two free MyTouch Slides and premiere data plans. Today has been a good day :)

  • ItsMichaelNotMike

    Be persistent people. If retentions believes you are going to switch (and even pay the ETF) they will cave.

    Remember, T-Mobile had a loss of subscribers last quarter. They can’t afford to have that happen the second quarter, which is April, May, June.

    That’s the reason they are having this free phone promo, to get new activations (and without telling anyone, to keep YOU from leaving.)

    If you are convincing that you will cancel your accounts if they don’t give you the free phones deal, I guarantee they will cave.

    Bonus Tip: I suggest you call Sprint, get a quote for two Evos and a data plan, then use that info to tell retentions. That way retentions will know you are serious. (They know what Sprint is doing to get customers, so if you let them know the specifics, the retentions CSR will ship you your phones instantly as if by magic).

    • Matt Hatter

      Just as an FYI, those of us who work in the loyalty department can see through the facade and typically know within the first 3 minutes whether or not you are serious. You really don’t think that T-Mobile puts schleps in the retention team, do you? Great idea though, I’ve called many of people out on that one.

      • ItsMichaelNotMike

        That’s why I tell people they have to be serious about canceling.

        Whenever I called to cancel I meant it. I tell you the reasons why, but I don’t need to convince you.

        But you are right, those who say they have called and are faking it, yeah they are not successful. That’s because you pros can tell they are faking.

        Sidenote: It’s exactly your attitude that causes people to in fact switch. You can call them out, call them fakers or whatever, but eventually those people will switch because T-Mobile did not do anything to keep their business.

        And for sure, the decent people who are loyal customers will also remember your attitude, how they called, tried to get a good deal likes others were getting, then when Sprint comes up with a better deal they too will switch.

        Yep, you showed them. I am curious though, which would your boss congratulate you for: Detecting a loyal customer trying to “work you” and saving the company the cost of placating the customer; or saving that customer from now or later leaving T-Mobile.

        Well I am sure you guys in Loyalty, Retentions or whatever you call it are doing something right, based on what I read here. Keep up the good work.

    • Brodi

      Yes, this is very hit and miss though. I find that some will bend over backwards and others just sit back and say no no no

  • Broski

    I’m on the my touch 3g slide right now and damn is it an awesome device. Best phone I have ever had and very very fast. 9/10

    • ItsMichaelNotMike

      Broski… some people in here criticized the Slide, people who have never seen it. We told them that if they actually saw and use one in the store, for example, they would be impressed.

      I doubt there are many who would disagree with my opinion that HTC is the hottest handset maker on the planet (at least at this time). That should have been a hint to Slide naysayers that it would be a great device.

  • terrasaurus

    oh man…so since i’m a poor college student still hanging on to the apron strings of a family plan for dear life, i gave my dad the lowdown on everyone’s successes and told him to give tmobile a call. after getting the waiting game most everyone has posted, he was then told that they couldn’t do anything at the moment, and that they would call him on wednesday. that was at around 11 this morning. it doesn’t seem like anyone else was given this brushing off. i’m hoping they make good on their word and still offer us the free phones. if not, oh well, i’ll just have to buy a successful person’s castoff from craigslist after all these phones ship out.

  • ryan

    I really don’t this should have been published. The promotion was designed to bring in new customers to T-Mobile and thereby generate new sources of revenue. That’s the idea behind the BOGO offer, encourage customer not currently on a data plan to get two data phones because it will generate higher arpu for those customers. By encouraging people to try to game the system like this, I’m sure you have contributed to longer hold times for other customers and reps in stores who need to contact customer service to support their work in stores, and helped to decrease T-Mobile’s success of this special offer in trying to generate more revenue and drive them past sprint. I hope that in the future, if you really do have an interest in seeing T-Mobile succeed, you will exercise more restraint in the leaking of rumors like this which can potentially damage the company you claim to support.

    • T-Mo Mike

      @ryan: wtf?

      • ryan

        It’s simple. Let’s do the math on a family of 4 who have no text messaging and have a 750 minute plan. Their plan is $60 per month, which is a total of $1,680 per two years. If that family of four calls in to T-Mobile Loyalty department and is able to receive four free phones without the activation of new lines or adding any additional services, then that $1,680 per two years decreases $680 per two years. Let’s also take into consideration that the now $680 is not all profit, some of that goes into maintinence bills, hourly pay, benefits and some needs to be either saved or reinvested. Encouraging people to try to abuse a promotion that is intended to drive new business is userous and irresponsible because it is encouraging people to literally “take advantage” of T-Mobile. The offer is for new lines only for this very reason. Anyone who has any background in business would realize this.

        It’s awesome when customers can score a great deal, but there is a difference between getting a deal and taking advantage of an offer in a manner in which it was not intended to be used.

      • Jesse

        This posting really irritates me as well. Seeing that we are a business to service our customers. With adds like this it is taking our jobs out of our hands. I spent most of today wondering why there was a 15 minutes hold time and also over 1000 people in que all day long. Knowing know it was due to a posting like this allow people to feel like they can beat the system by simply requesting a different dept for no reason.

  • Tony

    Sweet! Just upgraded and got a MTS, REALLY excited to finally get data and to get my hands on an Android phone! =) Unfortunately, it’s in black, anybody know if it’s possible to exchange it for a white MTS once they have it in stock?

    • utkarsh

      If you bought it from the store Maybe

    • ItsMichaelNotMike

      You have not had data before this? Wow are you in for a treat. Android is an absolute blast with a data plan.

      And the Slide is an excellent phone with which to get your Android/data wings.

      White is a good color, but IMHO black looks really high tech and professional. (I handled both the white and black Slides. White does look good, have to admit. But black is the color I prefer. Obviously, get the color you want, not what others like. ;)

      You can’t exchange it AFTER your 14 days buyer’s remorse period expires (30 days in California).

      The better move would be to simply order white and tell them to ship it when they get more in stock. You have to wait (should not be that long) so that’s up to you. If you want to wait for white, call and cancel the order and have them put the white on backorder for you.


  • Tony

    Just called retentions at 7AM this morning. Tried several times yesterday but couldn’t get through.

    Original G1 owner since launch day 10/22/2008…16 months since last upgrade. I was just shot down for a free Slide…told I could get it for $179 with activation/shipping waived, any color I wanted as long as it was black…no red ones in stock.

    Anyone still getting the deal today?

    Also, T-Mobile and/or Google should show it’s loyalty to G1 owners…how ’bout a free or low cost Slide, Galaxy, or Nexus for us early G1 adopters…the ones who beta tested Android and made it what it is today.

    • Tony

      Actually my math was wrong. It’s been 20 months since that last upgrade.

      • utkarsh

        Yes, I got my line upgraded with the free slide. I also bought the G1 launch day. You just have to call Customer Service, the T-Mobile store will NOT do it for you.

  • Mud Dog

    Anyone store people know if I can bring in one of our new black slides (unopened) when I get it and exchange it for red at the store?

    • Frank

      i would like to know also

      • utkarsh

        I asked when Customer Service sent me the phones, sorry they said no.
        Oh well im happy with the black, still an awesome phone.

  • Elias

    Thanks to this post I was able to get 5 free EVO 4G’s, and T-Mobile is now paying ME to use their service. I’m disappointed that I only got T-Mobile to PAY ME $75 a month to use their service. I threatened to cancel all of our lines, and the lines of every T-Mobile customer in Los Angeles as well, but the greedy people at T-Mobile wouldn’t budge. Greedy company!!!

  • utkarsh

    I did this!
    My family got 4 mytouch Slides for FREE on a contract extension. I even got my line upgraded (which still had 4 months left on the two year deal). Sweet deal. Customer Service even gave us unlimited data+ texting for $20 bucks a month each. I dont know how i got them to do that. Anyone want to buy one? Ima stick with my nexus

    • nathan

      what did you say to them?

  • ItsMichaelNotMike

    Ryan… certainly valid points but I don’t think that’s fair.

    T-Mobile employees are under orders to not have another net loss of customers this quarter. One way to prevent that is with new activations, but the main office is also looking at the churn rate. It’s not going to do any good if by the end of June T-Mobile adds new subscribers if on the other end people are walking out the door.

    I seriously doubt that people calling from reading T-MoNews are responsible for clogged lines and whatever. What’s causing delays, lag and slowdowns is the number of new activations occurring nationwide, from in the stores.

    That is a good thing because that means the promo was a success. It also proves that in these hard economic times potential and existing customers are paying attention to value. This should indicate to T-Mobile to continue with its value pricing and to not go the way of AT&T’s tiered artificially-low data plan caps.

    Lastly, T-Mobile uses “cost per gross add” metric (T-Mobile’s non generally accepted accounting principle) to determine the cost of acquiring a new customer. I think it’s $300. While that number seems high, it’s only an in-house calculation and outside of T-Mobile no one cares about it.

    Nevertheless, since corporate considers it important, Loyalty has to consider cost to retain customers and when dealing with the “canceling customer.” From what I can tell the free phone subsidy is being given ONLY to current customers close to having their contracts expiring.

    $300 to $400 for two Slides is a justified cost (CPGA), IMHO, to put the existing customer’s two lines into the new activation column rather than in the churn section, this to create a favorable second quarter result.

    Even if the CPGA was $600 to retain a three-line customer, that cost is justified considering T-Mobile’s dismal first quarter results on activations. I suspect that corporate knows this, hence people in here getting the deals they are.

  • First Fixer

    so does any one know if this is still going today

  • brealcmia

    Get a grip to everyone that making a good deal a damn political case. Its doesn’t matter what hold time reps, agents, existing or new customers are facing in trying to reach customer care. The promotion was aimed at securing new lines of service and switching existing customers to the newer price plans. If customer care, loyalty, or retention have decided to take care of there existing loyal customer that a move not likely to be seen else where. That a sign that Tmo has the whole Tmo Family in mind not just the newbie’s, furthermore how many of these folks that have never thought about magenta ran into store to take advantage of this special will make it through there 2yr agreement? The answer is unknown but are we more likely to see happy existing customers stay around? Probably so! Do your jobs, appreciate the sale, and the opportunity to be MAGENTA. Also to Ryan if the customers are retaining the same plan but going into higher end phones that have certain service requirements they must still be meet them not just to satisfy the billing system but its also the only way so many of the higher end devices are worth having. Thus increasing those customer payout and commitments and at the very least we still get the commitment to the brand. Seriously what wrong with people nowadays over analyst and conspiracy theorist get away from the blogs pages please.

    By the way this comment was left by a T-Mobile customer since 2001 (5 years after official release of the T-Mobile brand in the US) and a former customer relations/retention/care trainer for T-Mobile.

  • ItsMichaelNotMike

    Even though the free phones promo is over (or was Saturday a soft deadline?) I’ll post this for your future reference on promotions, and for anyone searching Google.

    See my post above on why IMHO some people are getting these free phones. Here’s my summary take on it:

    1. Loyalty or cancellations is under orders to prevent people from leaving T-Mobile, this so to prevent a second quarter of net loss in customer count.

    2. The free phones promo was (and is, if it’s silently extended in stores, the decision being left to store management if they want to still do it for walk-ins who ask about it) an attempt to increase the bottom line on NEW activations.

    3. I suspect that calls to 611 and eventually “Loyalty” or “Cancellations” were told that a rep could “fold” the existing customer into the free phones promo, BUT ONLY IF THE CUSTOMER’S CONTRACT WAS CLOSE TO EXPIRING. “Close” was probably left to manager or supervisor discretion/interpretation, but probably NOT for people with more than three to four months remaining on contract. (I have no idea what that number is, just speculating).

    4. Even then, it’s up to the person handling the call, together with a supervisor, to make the call, so to speak, if the customer would really cancel if they don’t get the free phones deal.

    (Like T-Mobile employees in here revealed, they do attempt to detect who is faking it in terms of canceling. Those people will be told no, go away, quit bothering us. And they have to remember to say “Anything else we can do for you skinflint, chiseling, low-life chump, I mean sir.”)

    Bottom line: Unless you are near the end of your contract (as speculated above what that means) or are out of contract, don’t bother with this. The free phones promo was intended to get new customers, not retain old ones via upgrades.

    But no doubt at some point Retentions/Loyalty/Cancellations had to decide what to do about existing customers who wanted to “wet their beaks” too because they saw the ads on TV, saw the store promo banners, or read stories on the Net.

    (Out-of-context: Shame on those T-Mobile employees in here dissing T-Mobile’s customers looking for a deal. In these hard economic times everyone is looking for deals, wherever they may be had. Making fun of people simply because they would like a phone that they cannot otherwise afford or qualify for, well… that’s just plain arrogant and mean. So what if they try to get a free slide, how does that hurt you. And please, don’t say “Well, it clogs the phone lines and servers.” That’s just pathetic. And it’s that attitude that caused Sprint to lose customers and $2 billion per quarter.)

    5. At the end of the day it boils down to leverage, do YOU have anything to bargain with. If T-Mobile determines you do, you will get these kinds of deals, even if on the surface you don’t qualify.

    Such people, IMHO, have multiple lines, family plans (because that counts as two++ lines), are paying $150+ monthly, have paid T-Mobile maybe $10,000 or more since account activation, always pays BEFORE an account goes into soft collections, always buys mid or high end handsets and pays for data services on all lines.

    But if you are a short term customer, one who always pays the bill late, or appears a skinflint, then just look in the mirror to figure out why T-Mobile RIGHTLY told you to take a hike.

    • David

      Amen, amen, amen, amen, amen, amen, amen, amen….and oh, amen.

  • Clay

    Just got off the phone with customer retention.I was able to get 1 slide and 1 mt3g for my soon at zero cost. My line was 20 months into a contract but my sons line was upgraded only 4 months ago. Granted we have been with tmobile for 7 years and have 2 accounts for a total of 8 lines. The rep. was extremely helpful and gave me a deal, that I was completely satisfied with.No cost for phones, shipping or upgrades. Thats how you keep a good customer happy.

  • Miss Fitz

    I was not as lucky as Clay. The rep I got shot me down immediately. :)

    One of my lines is in the free and clear, but one line doesn’t clear until November. Bummer. Oh well. Back to my geriatric G1.

  • G Man

    I just got off the phone with loyalty. I have a family plan with a G1 from 11/2008 as my last upgrade. I was shot down on a free MT slide, but was offered one for $30 or an HD2 for $50. I declined the upgrade because I could not get a red MyTouch Slide. The rep stated she will call me back when red ones are available and honor the price quote. The rep also said that Tmo would give me $150 off the new contract price should a future handset become available that I want. I decided to wait because:

    1. A $30 Samsung Galaxy S would be sweet. A $30-50 Nexus One would be even sweeter.

    2. I don’t really like the HD2, but I like the look of the red Slide.

    3. I want to wait and see if the XDA Developer community embraces the Slide to the same extent as the G1. Will I be able to port G1 custom roms such as Cyanogenmod to the Slide…I want to wait and see on this.

  • comicaze

    really mad, got completely blown off. seriously debating leaving magenta now. promotion for only some who are eligible? sounds like discrimination to me.

    • unknown

      Another happy T-Mobile customer with conditional loyalty now wondering if he should stay because he didn’t get what he wants. Comicaze you’re a perfect example why i hate these posts. It’s not discrimination. It’s called a contract AND JUST BECAUSE THERE IS A PROMO OFFERED UNDER SPECIFIC QUALIFICATIONS DOES NOT MEAN THEY HAVE TO CHANGE THEM FOR YOU! YOU’RE NOT SPECIAL REGARDLESS OF HOW MANY TIMES YOUR MOM SAID SO.

  • Jim A

    I think you have to pick your battles, I read through some posts before calling. I had thought through what I would say when speaking to Customer Loyalty. I have 7+ years, a good pay history and was at 21 months instead of the 22 from a full upgrade as I was an G1 adopter… We talked about other high end phones with carriers and how I could port my # soon enough and pay less then upgrading with T-mo. I didn’t push for everything, so I didn’t get express shipping for $5…a free phone will be here next week…I was courteous and tried not to take up too much time…..

  • mtx

    Ok, I am always looking for a good deal, as I am sure all on here are. You are stupid not to in these economic times. HOW DARE tmobile reps get on a blog like this and bash their loyal customers that pay their paychecks for wanting to get a better phone. I don’t normally do blogs but when I saw this one I was intrigued because I didnt find out about the deal until sat nite after the stores were closed. I was told on the phone I had to go to a store on Sun and they would probably honor the deal. It was up to them. I went to a store and found one willing to do it but because of logistics I couldnt do it till after I got off work. I went to another one on the way home and was told no. I was also told they were tld thru countless emails and calls that NO store was to honor the deal on SUN. I have to admit I have twisted tmobiles arm in the past and got what I wanted. It can be done, just not every time. There is almost always a way to get around things that stand in your way. You just have to think out of the box. Most big businesses pay big bucks to out of the box thinkers. Tmobile employees on here, if you were out of the box thinkers like me you wouldnt be on here posting crap about your own company’s customers. Don’t bother posting crap about me either..I won’t be back on this blog. I got my ammo for tmobile just by reading everyone elses post. Good luck all you bargain hunters!!

  • Chiapet

    So has anyone gotten a tracking or an order number for their new free phone? I was told that I’d get a text on our phone. Has anyone gotten a text with the order info?

    • ItsMichaelNotMike

      Not sure if my comment got posted. So I’ll repeat it.

      No worries, when busy on a successful promotion it can take up to 48 hours to get that confirmation e-mail.

      But you can call 611 and ask them to confirm your order is in the system. That’s all that counts. I’d only be worried if the CSR says “What order?”

  • mega

    I called on Saturday and got 3 free MTS’s for $5 shipping. They said they would give me the data plan for $20, but needed to wait till I get the phones so i can give them the IMEI numbers? I don’t see why they need the IMEI numbers. Can someone explain?

    I plan on selling one of the MTS’s to get the Samsung Galaxy S. Will i still have the data plan for $20?


    • ItsMichaelNotMike

      They need the IMEI so to tie the correct data plan to the phone. You will be getting the Google data plan, I think that’s what they call it.

      I don’t know if it’s wise to post on here that you intend to sell one of the Slides. Those criticizing people taking advantage of the promo are going to be all over you, as evidence of the abuse they are talking about.

      • mega

        I haven’t decided for sure if i will sell one of the slides. At least I’m keeping the other two :)

  • Bella

    Does anyone know if this is still avail.? I am over 22 months and have been a loyal customer for porb more than 7 years should I just ask to be transferred to the loyalty department?

  • Robertbarrilleaux

    t-mobile has absolutely the very worst customer service there is.  can’t get them to answer their phone under 40-50 minutes.  cell phone service is lousy, although I am within 2 miles of I-10 and also a very busy throughfare.  I am so sorry that I re-uped with them when they called me in late june, 2011.  can’t wait for my 2 year contract to expire so I can drop them.