Tag Archives: award

AT&T Takes Another JD Power Award, T-Mobile Still Has Work To Do

T-Mobile still has plenty of work to do according to a new JD Power award that once again shows the carrier bringing up the rear in Volume 2 of the Wireless Purchase Experience. The semi-annual study evaluates “the wireless purchase experience of customers using any one of three contact channels: phone calls with sales representatives; visits to a retail wireless store; or online. Overall customer satisfaction with both full-service and non-contract branded carriers is … [read full article]

T-Mobile Brings Up The Rear In New JD Power Wireless Purchase Experience Survey

I suppose on the one hand, when you’re in last place, there’s nowhere to go but up and that’s hopefully exactly what T-Mobile will do in the very near future. Still, even if T-Mobile makes a drastic turnaround in the future, it won’t erase the memory that T-Mobile is clearly in a customer service slump with a spate of last place finishes in recent JD Power surveys. The newest JD … [read full article]

T-Mobile Named And Awarded As Walmart “Supplier Of The Year”

A big congratulations for our beloved carrier T-Mobile as they have been named Walmart’s 2011 “Supplier of the Year” in both the wireless category and overall entertainment division. T-Mobile was recognized with the retailer’s highest honor for supporting sales growth with the carriers innovative devices and affordable services. It’s nice to see T-Mobile receiving recognition, especially in light of some recent pitfalls in the world of JD Power surveys. Check out the full … [read full article]

T-Mobile CEO Sends Out Personal Note, Thanks You For Being A Customer

In what can only be attributed to yesterdays disappointing showing by T-Mobile in the JD Power award category for best wireless customer care, Chief Executive Philip Humm has sent (all T-Mobile) customers a “personal note.” I think it’s clear that this statement is a direct response to the customer response popping up online in the last 24 hours regarding T-Mobile’s fourth place showing. On a side note, I think those of you … [read full article]