T-Mobile increases deprioritization threshold to 32GB

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A couple of months after increasing its deprioritization threshold to 30GB, T-Mobile has announced that it’s boosting the threshold again.

T-Mobile has upped its deprioritization threshold to 32GB. This means that customers who use more than 32GB of data in a single billing cycle will have their data usage prioritized below other customers for the remainder of that billing cycle.

When your data usage is deprioritized, you may see slower data speeds when you’re at a location where the network is congested. If you move away from this area to a less congested spot or if the location becomes less congested, your data speeds should return to normal.

The deprioritization thresholds of other major US carriers are lower than T-Mobile’s. Sprint’s threshold is currently at 23GB, while AT&T and Verizon both have their threshold set at 22GB.

Source: T-Mobile

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  • Acdc1a

    A full 10 GB higher than Verizon and AT&T. Remember what 10GB was a high data plan?

    • bkat11

      Ahhh…the good old days…when you had to data connect to receive a “SMS” message

  • Sharti24

    Tmobile is only faster because they have 1/2 as many customers as verizon. If tmobile had the same amount of customers as verizon they too would suffer slow data speeds

    • renzo

      So stay with Verizon and take as many with u as possible

    • They_Call_Me_Bruce

      And how is that a problem for T mobile customers? That’s for the stockholders to worry about.

      • If you had T-Mobile a year ago, we are all stock holders, lol!!!!

        • They_Call_Me_Bruce

          That number is minuscule. Most people sold, or were basically forced to sell when they switched brokerage houses this month.

    • bkat11

      #fakenews

    • bkat11

      Verizon has 3 times as many towers as T-Mobile too

      • Sharti24

        Wrong. Tmobile has more towers because they use high band spectrum. Didnt you see the commercial when steve harvey “drops the ball”?

        • bkat11

          What? That makes no sense

        • Sharti24

          Watch the steve harvey tmobile superbowl commercial

          https://youtu.be/2DxwqeyCs80

        • GersonT1000

          The higher the band is, the less far the signal goes, so towers with higher bands require more towers to reach the same area as a lower band tower.

    • gmo8492

      T-Mobile is also upgrading their network as time goes on, big reason they spent $8 billion on 600 MHz spectrum. It would be foolish for them to keep their network the same as it is now.

      • Romdude

        Plus t-mobile deploys new spectrum fast, they usually beat their goals. Sprint isn’t even buying spectrum cause they can’t manage to deploy what they have. I hope t-mobile merges with dish instead, with dish’s spectrum, they would really match the big two in spectrum.

  • renzo

    My t-Mobile says 16gb used with binge on but I get a text saying I’ve used more than 30gb and I get throttled everyday. At least raise the min speed to 1mb so I can use my phone

    • user311

      That’s not counting music unlimited usage to find out total usage dial #web# in your dialer. I had the same issue. turns out I was using 30GB a month

      • renzo

        It’s supposed to go by data counted #web# is all data all data used Including binge on data

        • user311

          I thought so too, but spoke to CS and they stated otherwise.

        • renzo

          My speed says otherwise once I get the text saying I’ve used 30 I randomly get throttled even though i have at least 10gb left befor i hit the counted data idc what a spokes person says

        • user311

          Yeah, I am not 100% sure how it works, but apparently the “used data” that you see in the app shows the data that’s used not including anything from binge on or music freedom. However, music freedom ( not sure about binge on ) data does count towards your total data bucket ( currently 32 GB ) for data prioritization. Last month I used 8 GB tethering, 12 Gigs of data on the App and streamed music 4-5 days a week for 8 hours a day @320Kb. Got the text saying I went over. Called a rep and got this info. Used the #web# in the dialer and saw I had hit 32GB. I checked the information on T-mobile related Reddits, so take it with a grain of salt. It kinda sucks imo because free should be free… So now I am forced to use my data on my second line to tether on trips. Fortunately I did learn today that music after 32 GB will still not be prioritized .

    • Sharti24

      Manually switch your phone to 4G hspa if youre getting throttled on LTE

      • renzo

        I do sometimes it works sometimes it’s throttled too

        • Sharti24

          Doesnt make sense why it would be throttled. The hspa isnt congested at all

        • renzo

          Speed test says otherwise

        • Sharti24

          Lets see them

        • Sharti24

          Whats your zip renzo

        • renzo

          Sure soon as everyone is on the network. How do I add screenshots

        • Sharti24

          Use imgur

      • Clippers FANactic

        Yup, this does work, since the majority of traffic is on LTE!

    • bkat11

      Use Wifi

      • renzo

        Who mans is this?

        • bkat11

          No comprende

  • Ichigo Uzumaki

    T-Mobile increases the 4G LTE data cap for the unlimited users to 32GB before they throttle those and at the same time add another fee to those not on the T-Mobile One plan…

    • lomsha

      What?

      • Ichigo Uzumaki

        T-Mobile increases the 4G LTE data cap for the unlimited users to 32GB before they throttle those and at the same time add another fee to those not on the T-Mobile One plan… This same site posted an article regarding a new fee that T-Mobile is going to add to those customers which do not have the T-Mobile One plan…

        • msohail

          What?

        • Mike

          The 47 cent increase yeah that’s breaking the bank.

        • Ichigo Uzumaki

          An increase is an increase no matter the amount… I know is not much but let them do that without hearing anything negative from the customers and see how many other fees they increase by the same amount. If it’s not much why are they increasing the fee then?

        • Mike

          Guess u didn’t read that’s tmobile spent billions in the Spectrum auction and they’re still improving the network and launching 5G in the future. Also T-Mobile 47 cent increase is still cheaper then ATT, Verizon, and Sprint fees fool.

        • Ichigo Uzumaki

          I did read that they spent billions on the Spectrum action. That’s something they needed to do to play catch-up to verizon and at&t. Just like I’ve seen their commercial advertising that they have added more LTE towers in the US, but they fail to mention that they were playing catch-up to Verizon and At&t. Every time I see or hear those commercials I just laugh. You mean to tell me that the monthly fee we pay don’t cover enough of those expenses not to mention all the new thousands of subscribers they got in the 1st quarter of 2017. My point is that they have been talking crap of verizon and at&t for doing the same thing they’re doing right now.

        • Mike

          How are they doing the same thing. Verizon charges a $20 data access line fee tmobile doesn’t. Verizon upgrade fee is $35 tmobile is only $20 . Verizon and T-mobile charges more in monthly fees tmobile fees are still cheaper after the increase of 47 cents and fees are included in tmobile one plans . T-mobile hasn’t raised fees in over 5 years Verizon and AT&T increased theirs in the past 18 months.

        • (J²)

          Actually, that’s not true. T-Mobile has had a Teleco Recovery Fee for quite some time. Select “grandfathered” plans were not assessed this fee but now, T-Mobile is charging all customers in addition to increasing the fee by a few cents. The only plan that will be exempt (as advertised) is the T-Mobile One Tax Inclusive. The T-Mobile One Tax Excluded plan does still exist and those customers are subject to the fee as well.

          The fee is intended to recovery carrier cost for servicing each line. Which could includes routing calls, connecting to towers, domestic roaming, etc.

          The 32GB is a threshold in which you *could* be deprioritized but that is based on the network and if there is any congestion. It isn’t a cap in which all data beyond that point is slowed down like with some carriers.

        • Ichigo Uzumaki

          What does the monthly fee I pay every month to T-mobile covers? Doesn’t the monthly fee we pay covers such services? I say this is just T-Mobile way of extracting more money from it’s customers. Funny they used to slam verizon and at&t for such practices and now they’re doing it -_-

        • (J²)

          Wireless/TV/Phone/Internet providers separate fees that are beyond it’s control. It’s a very common practice.

          You pay for services which is revenue for T-Mobile. Fees are not revenue and are collected as part of a “recovery” (or maintenance) or as a government mandated fee. These fees are collected and paid to their respective party, like tax for example.

          T-Mobile has been charging these types of fees for years, it just didn’t affect *all* grandfathered users.

          If you don’t like it, you can switch to a taxes and fees inclusive plan offered by T-Mobile or a prepaid carrier.

          Seriously, would you prefer they recover recurring operational maintenance cost via a service plan increase? AT LEAST, T-Mobile is being TRANSPARENT and EXPLAINING the reason for the change.

          No one EVER complains about the FREE stuff they receive as part of their existing plans… at no additional cost.

          Verizon and AT&T, would just quietly increase plan cost and not explain why.

  • timmyjoe42

    32gb is still a ridiculously large amount. I’m on the old plan where I only have 2.5gb and that is usually plenty for me, but I have wifi at home and work. Plus I don’t stream music or video (unless it’s a quick facebook or youtube video).

    I’ll keep the idea in my back pocket to switch to HSPA the next time I run out of LTE.

    • Sharti24

      That wont work for you. Its only if youre deprioritized. Not if you run out of high speed data on your 2.5gb plan

    • TechHog

      You’ll still be throttled on HSPA+

  • kev2684

    Tethering needs to be increased as well! Just lump the two together and be able to freely tether unlimited then deprioritized once the threshold on both Mobile and Tethering is reached.

    • Matt

      I think this will have to happen eventually. Or maybe they could just offer tethering throttled to 10mbit.

    • Sharti24

      They charge $25 extra for unlimited tethering

  • Matt

    I have yet to reach the old threshold at 28GB. Good to see that T-Mobile continues to lead the way in consumer-friendly policies.

  • Josué Deseo

    Maybe the area I live in (maybe less users), small town NW of Austin, Texas, but have exceeded the threshold of 28, 30 and now 32… I used 81gb last month and since 5/8 used 35gb. Screw use of wifi. Haha

    Thought I read once they deprioritize top 1% of users in the area during peak times… Does anyone have a better understanding?

    • thepanttherlady

      If the tower you’re connecting to is congested you’ll be deprioritized although I have been deprioritized at 2-4 a.m. before. Not sure who the hell else is up at those hours to be causing congestion. LOL

      • Sharti24

        Try switching to 4G hspa when youre deprioritized

        • thepanttherlady

          Sadly, it doesn’t matter now that I’ve moved and get no service at the new place. Appreciate the suggestion though.

    • Jason

      Dude. Use your wifi part of the day. You are taking up 10 peoples bandwith for just one person. I mean you should be somewhat considerate about others when you are using a limited resource.

      • Sharti24

        The T-Mobile network is usually faster than home wifi. My home wifi is 10mbps through “spectrum”. I can pull 150mbps on T-Mobile

        • Jason

          Yeah it maybe faster, but youre not pulling it from a fixed connection with basically unlimited bandwith like your home intetnet. A cell tower has to support thousands of people on limited spectrum. I wish people would show a little consideration at least.

        • Acdc1a

          They have network management that kicks in at 32GB. He can use as much data as he wants and T-Mobile reserves the right to slow him down at that point. Unlimited is unlimited.

        • Jason

          There is a difference between can and should. 80 GBs and bragging is called selfishness and lack of considerations of usage. Lets say there is a bottle of water and 10 people who have access to it as their only remaining source of water. Sure one person could snatch it and gulp it all but is that the right thing to do? Especially knowing that guy could survive easily with minor accomodations on a far less quantity of water plus can help others too.

        • Tim

          You only use public transportation too? You staying off the road provides more space for other cars. People can use what they pay for. if I pay for an unlimited data plan then I can use my data as I please.

        • Jason

          I do infact. But thats neither here nor there. I don’t know where society lost the concept of restraint or of considering others when doing things but I will quote the great Spiderman: With great power comes great responsibility. Yes we all basically have unlimited plans now which is awesome but it doesnt mean you should use up that resource without any self restraint without thinking about others. Like I said minor accomodations that wouldnt affect this guys quality of life at all would improve the access of many other cell tower users. You and I know he likely has access to wifi in many places that all it takes is some conscientiousness to use part of the time

        • Almeuit

          Yeah .. I get what you’re trying to say but that is literally the entire point of the de-prioritization limit. People can use as much as they want but once they go over a limit — they will be slowed down whereas others won’t. Therefore the guy can use what he wants.

          If you use open wifi just because you want to “help others” that is your business .. But sorry .. I don’t connect to super-unsecure open WiFi just to save some cell tower for some Joe I don’t know. That isn’t Joe’s concern or mine to manage our usage when all you see in the media is T-Mobile screaming “STREAM 24/7 UNLIMITED WE ARE BUILT FOR IT OMG DO IT STREAM” — They asked for it.

        • riverhorse

          This.

        • zPacKRat

          it’s sold as unlimited, if there is an issue he will be throttled, give it a rest mr. social justice warrior.

        • riverhorse

          Your point ONLY applies to someone abusing hotspotting.

          If you need it, you need it… on one device… although Unlimited Hotspot is coming too.

          Think about it… why are carriers trumpeting Unlimited Music n Video Streaming?

        • feliciasbeard

          Dude, this is not a finite resource. It’s not like the cup. It’s not like oil or trees – it’s solar power. You and I can use as much as we want without it impeding either of us, unless we are on the same tower. Then we will see similar speeds slow but that would happen with any used tower. If we go over we get slowed, you have your data coming to you at the highest speed available, and ours comes in after yours does.

        • Go back to your safe space….after you go to walmart and buy some tissues. Don’t forget to stop in the sewing aisle to pick up a few safety pins.

        • Patrick Clark

          Boo hoo!

        • Aaron Davis

          “Sure one person could snatch it and gulp it all but is that the right
          thing to do? Especially knowing that guy could survive easily with minor
          accomodations on a far less quantity of water plus can help others too.”

          They call these people “the 1%”

        • feliciasbeard

          The network is not prioritizing us that use tons of data, everyone is the same at the beginning. Then they deprioritize us so you all don’t get slowed. They are not going to bump prices on you guys for using insignificant amounts compared to us. They will charge us more before they do anything. Or as some did last year, they will offer discounts to people who use less.

        • riverhorse

          I agree. That’s what deprioritizing is for.
          And anyhow, we’re not too far removed from terabytes per month

      • Patrick Clark

        Hey, he pays for the “unlimited” data @$75/mo,as I do, not worried about the other people who don’t pay for the unlimited data. I’ll use as much data as I paid for regardless of how much it is whether it’s 32gb or 90gb!

        • Phil7474

          I 100% agree. Why should I care about other ppls use if I’ve paid for an unlimited plan. Your worried about the wrong thing if your mind is on someone else’s data use. That’s not your job……

      • Puff, puff, pass.

    • Ben

      Wow, that’s a lot of data, Josue. Just like high risk drivers and auto insurance, your actions affect others. Please keep that in mind and let’s hope the carrier doesn’t change the policy because of things like this. Are you streaming 24/7?

    • riverhorse

      You may be right about your area.
      In NYC i was regularly doing 50 for years. Then I went about a half year doing only 5-30.
      Last month for the first time EVER, I received a warning @28 with 4 days remaining in billing cycle. At 30, with 1.5 days remaining, got the deprioritizing message and dialup – like conditions.

      • thepanttherlady

        I feel your pain. :)

        • riverhorse

          I’m grandfathered @ $50 Unlimited.
          Now there’s a new Promo:
          2 or More Unlimited Lines $25 Each… BUT Zero Hotspot.
          Decisions, Schdecisions..

    • feliciasbeard

      It’s supposedly top 1-3-5%. But on an uncongested tower, you can do whatever and that percentage drops. If the highest for the city is 15gigs, it’s not even considered top percentage. Now if the highest is 60gigs, and top 5% are clogging everyone using 50-60gigs, they can drop all 5% down and allow for others. They make it seem like it’s national ~% are the only ones, but it’s not its inside that one area.

  • JaswinderSinghJammu

    Maybe the Big Red and Big Blue will follow in TMO’s footsteps.

    • Casey

      T-mobile is garbage !!!

      • Your opinion.

        • Romdude

          Just block them. Problem solved.

      • Aaron Davis

        It doesn’t matter, as long as Verizon and AT&T still feel pressured by it.

        Even if you aren’t a t-mobile customer, you still benefit when t-mobile does things like this.

        If it wasn’t for t-mobile, you would still be stuck with txt limits, data limits and voice minute limits, and a 2 year contract (that automatically resets back to 2 years if you make any change to your account)

        • Casey

          T-mobile network is inferior to both Verizon , and at&t , they’re are only attracting customers with their low prices

  • Funny how people fool themselves to believe humans are just animals ;-)

  • Carol Benedict

    I have at&t unlimited plus with 5 phones on my plan last month all together we used less than 22gb I believe I only used 2gb but most of the time my speed somewhere between 300kb and 1gb however the unlimited was cheaper per month than the 30 gb plan I had it is probably my location but your not automatically slowed down after 22gb it is only if your in a congested area. And if you are paying for unlimited then you have the right to use it otherwise they shouldn’t call it unlimited and should upgrade towers to handle it

    • riverhorse

      It is unlimited, just not all at 100% maximum speed.
      Ignoring the prohibitive costs, it’s impossible to put up enough towers to handle everyone IF everyone has unlimited.
      Life is not that simple.

      • Carol Benedict

        If they call it unlimited with 22 gb before your slowed down then mine is slow when I use less than 2gb then they need to upgrade their towers because they are not slowing in down it’s just slow

        • Romdude

          Carol, try google fi or other networks, it really doesn’t make sense to stay with tmobile unless you have good service, You should use what works best for you.

        • riverhorse

          This.

        • riverhorse

          Yes, Romdude is correct.
          You must be in an area bad for Tmo.
          But this occurs to all service providers.
          You need to find out who works well in your zip code.
          Good Luck.

  • Sharti24

    Try switching to 4g hspa and see if you get the same results. Also use the ookla speedtest app

    • renzo

      The first one is 4g the second one is lte Google speed test works the same no excuses

      • Sharti24

        Ok im confused by the third pic. And the speedtest app is whats most common but ok w/e. I guess youre being throttled. Whats your zip? Jw

        • renzo

          It shows I’m well under 30gb on my plan

        • renzo

          73120

  • Blair Lewis

    Don’t switch…. my 3 phones were supposed to be $100 unlimited everything! That has NEVER been the price. $259 has been my lowest bill regardless of how many times I called to get the promotion I was promised. I even understood with a payment plan each phone would only add an additional $12 if I put half down on each phone. Still only should have been $136. Finally my contract is up two years later (that they claim you don’t have) all phones were paid for within the first year, they in turn started billing an additional $20 per phone. I was thrilled I could finally be done with them after 2 years. I called for my codes to each phone so i could unlock them (there is NOT suposed to be a charge for this I own my phones). I made it clear to cancel my service that I was taking my phones to another company. They charged my credit card almost $500 without any authorization from me. They had it on file for auto pay. I had NO BALANCE DUE AT ALL. DO NOT USE THEM THEY ARE HORRIBLE AND RIPPED ME OFF. I AM GOING TO GIVE THEM ONE MORE CHANCE TO REFUND THAT MONEY BEFORE I FILE A FRAUD COMPLAINT WITH MY CREDIT CARD COMPANY!!!!!
    I’M SURE I AM NOT THE ONLY ONE THEY HAVE DONE THIS TO. MIND YOU IF I MAKE 3 CALLS FOR 15 MINUTES TO 30 TOTAL A MONTH THAT’S A LOT. I USE WIFI ALL THE TIME SO THERE IS NO REASON FOR THEIR CONCEPT IN BILLING ME ANY OF THESE CHARGES. $10O TURNED INTO ALMOST $500..THINK BEFORE YOU SWITCH!!!!! I NEVER WRITE COMMENTS BUT I HAD TO I DON’T WANT SOMEONE ELSE TO GO THROUGH THIS.
    If my son wasn’t trying to build his credit back up, I would have cancelled long ago but he put the phones in his name and I didn’t want him to get screwed twice.

    • Devin Serpa

      I think you’re doing something wrong.

      • riverhorse

        Yep.

  • Andrew Singleton

    Best –> better. I know I work there but can you argue?

  • vinnyjr

    Have unlimited data with sick fast speeds. My daytime speeds are between 50-65mb down & 35 up. At night or outside my house my speeds are around 75-85. Saying that, I use my wifi while at home. I don’t like wasting data. Maybe I’m just dumb but I like to be a good T-Mobile customer. Thank You, T-Mobile, Thank You, John Legere.

  • Kevna

    The reason why they keep increasing it is because that threshold is based of the average amount of data used a month from the top 3% of users. So since everyone is mostly on unlimited plans with t-mobile now the average data used keeps going up and tmobile is just holding true to their word. I’m sure Verizon and AT&T customers are using just as much data but they’re just being greedy and not increasing their threshold too.

  • Aquan Belk

    I use allot of data probably about 50 gbs from streaming to downloading files to whatever the hell I want to use it for, I don’t complain the data cap has never affected me… TMobile customer for 9 years

    • FAS

      bingo. I’m on WiFi at home and never came even remotely near a cap. seriously the most cell data I’ve ever used was 7GB. lol. and they allow free streaming on like 32 services, tons of freebies (WiFi router you keep after a year that cost me 25.00. I’ve had it 2 years and it’s amazing, wifi calling, you name it. TMobile only getting better and better. I hope they swooped up Sprints as talks have suggested. Sprint needs them and they can always use more bands so why not. TMobile rocks…..

  • jimmiekain

    is this per line? For example if I port over mine 3 lines from ATT will each get 32GB or will my whole family plan be allowed 32GB?

    • riverhorse

      Per line… 96 for you…

    • Joshua Meyer

      Each line gets 32 gb.

  • Trav

    I have Tmobile currently and the service has only gotten worst. I will switching to Verizon and paying a little more for way better coverage and less headaches. Tmobile service does not even work inside some buildings where Att and Verizon has no issues. Why switch to Tmobile for additional headache. I have been with Tmobile for 12 years. Their service is only getting worst. Also it takes a month or more to get a refund for a phone. Ordered a Galaxy S8 and returned it to get the S8+. I already recieved the Gear VR as part of the promotion but no refund. Once I get the refund, I will be switching to Verizon or Att. Most folks who switched to Tmobile will likely switch back to their old carrier. Once you have had steak, you can’t go back to beef for long.

    • Acdc1a

      Lowest churn in the history of the company…but you keep going with your narrative if it makes you feel better.

    • Dakota_Offspring

      Be careful with Verizon. I just left Verizon because they have some serious congestion issues right now. I have to switch to 3G just to download and send emails. Switched to At&T and haven’t experienced any congestion issues so far. I still have T-Mobile on my iPad and they have just as bad congestion issues as Verizon.

      • Casey

        Verizon is the best carrier !!! Wake up boo boo !

        • Romdude

          Not in my area, I pay less and get the fastest. AT&T is the closest to t-mobile, I was literally laughing at my friend on Verizon who had 5mbps download compared to my 55mbps. I don’t recommend t-mobile for everyone but if it has good coverage for where you go, can’t beat it specially if you travel overseas. Once you get off the plane and turn on your phone, you can use your phone to call at 20 cents per minute and unlimited 2g data although I saw 3g and even 4g.

        • Acdc1a

          Most places I go it’s not even a fair fight. Detroit area and S. Florida, both with better coverage than the other 3. Now certainly I’ve been places where it’s been less than ideal, Ocracoke, NC and Apalachicola, FL are two of the most confounding cases, but the majority of my travels have been great.

        • Haze1nut

          Not in DFW it isnt. Unless youre measuring by who gives the slowest LTE speeds, then yeah… verizon is the best carrier at that here.

    • Rush Hadley

      It just depends on where you live.
      In Denver, CO I have better building penetration and speeds with T-Mobile due to Band 12 and small cells everywhere.
      With AT&T and Verizon in Denver, my friends drop calls and/or have no service in my apartment.

  • FAS

    TMobile is still hands down the best. free streaming of damn near anything. killer pricing awesome service. I switched he’d from ATT 5 years ago and TMobile make Att feel like cricket or CenturyLink as far as crap service, nothing but pro.ises they can’t deliver and flat out lie to you. TMonile is hands down the best . Forget Sprint. They NEED TMobile to buy them because they’re in horrible shape if TMobile doesn’t.

  • Casey

    T-mobile is so desperate!!

    • Romdude

      If t-mobile is so desperate, can you imagine how the other 3 carriers are doing with all loss of postpaid customers to t-mobile?

  • Jeanie Vong

    It really depend on where u live and where u go. I went to asia and tmobile gave me enough data to communicate though we chat.

  • I bet in a year or two, we will see truely unlimited! This is a testament of how well T-Mobile networks are. T-Mobile has improved its network so well that it can handle higher congestion traffic. That says a lot about the network. It also means other providers, such as Dumb and Dumber have networks that can’t keep up. With T-Mobile quickly moving to 5G (if you want to call it that), threshholds will blow past 50gbs/month. Also, tethering will also be increased from 10 (14gbs for simple choice plans) to over 50GB. Although, I really don’t see T-Mobile or any other provider increasing beyond that point as they can be considered as an internet company. Having unlimited tethering would put enormous strain on the networks and I don’t think T-Mobile or any other carrier would be prepared for that for years to come.

    • Jason Caprio

      The T-Mobile network is not all it’s cracked up to be. I was a T-Mobile customer between Feb 2014 and Oct 2016 where I switched back to Verizon for many reasons including inconsistent coverage and speeds while traveling.

      I have a lot of respect for John Legere, and with T-Mobile he has done wonderful things for the mobile industry, but their network just cannot match the overall reliability of Verizon. Just the other day at our apartment in Bensalem, PA, I took my girlfriend’s T-Mobile Nexus 6P and compared a speedtest on my Verizon Google Pixel XL. This was with both of us having a not too strong -105dbm signal, mine on Band 13 and hers on Band 4. I got about around 8MBit/sec and hers got a pathetic 0.4MBit/sec.

      This just reinforces the reason why I switched. Don’t get me wrong, neither carrier is perfect or bad in every situation, but the amount of incidents of slow or unusable connection happened a LOT more frequently with T-Mobile than Verizon during my travels.

      Hopefully within the next 5 years T-Mobile will meet or beat Verizon, which will incite some serious competition between the carriers = great for the consumer! I’ll know this once I see the gap close on rootmetrics.

      • Every user has different experience, but as you said John legere is is changing the mobile world which is driving changes at other carriers.

      • Aaron Davis

        Having a great wireless network is easy when you also have a wireline phone service and wired internet service that you can overcharge for, in order to raise money to buy as much spectrum as you want.

        Considering that t-mobile only does wireless, and doesn’t have additional non-wireless customers that it can squeeze for cash, they are doing pretty good.

  • This is why when I changed to the T-Mobile One, I immediately shifted back to Simple Choice. I was told I would save money by going to One, but I don’t. Yeah, it’s great for new customers who have shittier deals at dumb and dumber, but for those of us who have been with T-Mobile for years, we know Simple Choice is the way to go. With Bing-On, just about every streaming service I use is in the binge-on program…no data used. Granted the video quality drops slightly, but to be honest, it doesn’t make much of a difference when watching on a cell phone. When I’m home, I connect to my wifi and can stream in full HD which I can cast directly to my tv, which I do daily with Playstation Vue in my bedroom. In my living room, I use the PS4 app. T-Mobile rocks.

    • Haze1nut

      I was paying 160 for 6 lines on tmobile simple choice special with 10gb of data. No device payment. After taxes and fees it came out to 198 and change every month. 6 lines on tmobile one is 200 with taxes included and unlimited data. Yeah… simple choice was so much cheaper….
      If i stayed on simple choice, after the telco fee increases next month i would’ve been paying over 200. For less. Explain to me how that’s better, again…
      In any case, your comment is irrelevant as binge on or no binge on, it still counts towards the limit. Youre still using data. Go to your account and you still get “total in network data used”. Watch 32gb of netflix with binge on and youll still be deprioritized. I know because i hit that limit a few times on simple choice with binge on. This applies to everyone on tmobile.

      • I’m paying $127.50 for 4 lines on the simple choice plan. Cheaper than the One Plan would have offered, plus I can keep my 14gb hotspot, my free movie credit, etc, etc. Every subscriber has different options. In my case I do save by staying with simple choice.

      • Binge on uses significantly less data. Yiu should Stop watching porn and use wifi when at home.

        • Haze1nut

          Binge on still uses data, genius. It limits video to about 1.5mbs, same as video on the one plans without the HD video option, meaning you still use up over 1gb on just one netflix movie alone. To make it as simple as possible for you: youre using the exact same amount of data on video as someone with a one plan. Everyone with a one plan has “binge on” video by default. Even on porn. Watch a season of a show in a month and youre looking at close to 20gb. You seem to think it doesnt apply. Like if having binge on means tmobile isnt passing data to your phone, it’s just magically working. Again, as simple as i can make it for you to understand, this 32gb limit applies to all plans on tmobile. Yours included. Yes, this applies to you, as well. I dont know how else to explain that to you. Should i get the hand puppets out for you?…
          “Use wifi at home” yeah i have a job away from home, junior. Do you know what a job is? Should i take my home wifi with me to work?

      • Almeuit

        Yes you’re correct. De-prioritization counts for every single person. It has stated that since day 1 in the terms.

    • Acdc1a

      Dude, you can be throttled using only BingeOn. I hit the cap multiple times while on a metered plan.

      • Yes you are throttled on binge on. But binge on only uses a fraction of what a non binge on user incurs

        • Acdc1a

          So does the standard 480p on T-Mobile ONE.

        • NapoPeb

          This ^^

        • Almeuit

          You seem to think that your BingeOn means no data used — It does for “high speed data” but for the sake of this article… your BingeOn data counts towards de-prioritization. They stated it clear as day in the terms that every single bit of data counts towards this cap… So if you use over 32 GB (even with BingeOn) and hit a congested tower… Then you will be slowed.

  • Klark Kenneth

    ‘Will have their data usage prioritized’, ‘may see slower data speeds’, and ‘your data speeds should return to normal’ doesn’t seem consistent for some reason, but that’s just me.

    • Blathering Blatherskite

      It is consistent. If you exceed the threshold, your QoS is set to a low priority. At that point, if you are connected to a tower with 200 other people, their data/speed will get priority and you will get the best-possible leftover speed, which can range from normal to slow. If you move off that tower to a different tower that has 2 other people, you’re the only people on that 6 lane highway and there’s nobody else on the road to slow you down.

  • Sharti24

    Got text this today

    “Line 330412 **** was signed up for T-Mobile ONE KickBack but won’t receive the discount. This line is already free!”

    I wasnt using the line and tmobile was paying me $10 month for using less than 2gb. I guess all good things come to an end

  • James Wagner

    That’s great rather see them offer 4g LTE speeds 90% of the time mine is running 1.54mbps down & 1.89mbps up and I live in a large Metropolitan City 3 miles from a T-Mobile office not a store but an office did they constantly tell me that it’s because it’s during peak hours they could offer 50 gigabytes a month what’s the use if it takes you 2 months to get there..
    Unfortunately it’s only going to get worse there’s especially if they merge with Sprint the $30 activation we want to f*** you ever way possible cell service.

    • Blathering Blatherskite

      If you used data constantly @1.54mbps, it would only take 3 days to hit 50Gb. Just saying.

  • Carlos_Slim_Dubai

    T-Mobile is a load of crap! Person stating they got 1.5mbps is very lucky. Once you go over the set limit you are screwed. Throttling is the biggest BS word since they started calling Arab fighters “insurgents”. I’m lucky to get 250kbps! I’m in San Diego and as is for years I’ve been contacting them about terrible Internet overall speed and service. And for all those years I’ve gotten the same BS excuse that they are servicing the towers. There are 2 primary towers for my region! That’s a lot of freaking work!! A CSR straight up told me that throttling is a term they use that doesn’t sound as bad as you’re gonna get stupid slow internet. I’m definitely switching after almost 10 years along with my business and family. Screw T-Mobile.

    • Jason Caprio

      I second that. Before I dumped T-Mobile in Oct 2016 to go back to reliable Verizon, there were numerous times I contacted T-Mobile regarding repeatable issues of nearly unusable data speeds in MANY specific areas. Mainly around Trenton, NJ, my hometown of Bensalem, PA, and many parts of Philadelphia, PA. I’m talking speeds of less than 0.3MBit/sec. Enough was enough.

      It wasn’t my phone. If I was in a semi-rural area near a tower, I could get nearly 100MBit/sec on my Note 5 on a speedtest. On a congested tower, I was forced to switch to HSPA to get usable speeds. Not once with Verizon did I have to switch to 3G to get usable speeds lol

  • Polish Announce Table

    For those that don’t live in my area, you don’t feel the pain of being de-prioritized. It’s pretty bad. I watch a lot of videos with mobile data with BingeOn off, so I go over almost monthly. I also download a lot of music from Spotify to my phone on data, so I don’t have streaming issues when listening.

    I don’t care what people say, with a 2960×1440 screen and reading glasses on, I can tell the difference between 480p and 1080p, 1440p, 2160p videos on YouTube. Half of the time I don’t even think BingeOn is streaming at 480p, but actually 360p. I can truly tell the difference on Netflix.

    • Sharti24

      Does manually switching to 4G hspa help at all?

      • Polish Announce Table

        No.

  • Cjnavy

    Agreed!!!# 70$ plus 21$ new Samsung S7Edge is a 40$ cut from before on this and works for me on my fixed income as the only luxury I have! Nothing ever goes down that much nowadays

  • Irfan

    this thing has no sense , unlimited means free to go …

    • squiggleslash

      It makes perfect sense. You can dine as much as you want at the unlimited buffet, but if you eat more than four plates, restaurant staff reserves the right to let other people go before you if the line for the buffet gets too long.

      It’s still unlimited. The alternative is not “You get super high speeds all the time”, it’s “Nobody gets super high speeds ever.”

      • billmotley

        @squiggleslash said, “Nobody gets super high speeds ever.”

        What?

        And as far as unlimited meaning “free,” it should, particularly when these slippery fckus are allowed to post statements like this in my account, but then throttle the speed to the point that web pages time out before they are able to load:
        > Line Details > “Data Usage 21.4GB used UNLIMITED 4G LTE High Speed Internet.”

  • Aaron Davis

    I’m curious how you ended up paying $80 for the old unlimited plan, when you had been a customer for so long.

    I currently pay $60 for that plan, through a series of free grandfather upgrades (started out as unlimited txt/data+400 minutes of voice for $60, and got upgraded for free when they switched away from minute limits.)

  • squiggleslash

    I’m guessing as T-Mobile continues to roll out 4G LTE on its newly obtained spectrum, the threshold will continue to go up. I wonder how long it’ll be before T-Mobile is a better deal than Comcast, with it’s half terrabyte limit.

  • billmotley

    The t-mobile 1 plan seems like a good one for users who don’t tether and stream videos. My recently grandfathered single-line plan allows 14gb of tethering and unlimited blah blah. Tethering would be reduced to 10gb under the 2-fer $100 plan.

  • Sharti24

    Yes you get 10gb per line a month for tethering on the 1 plan

    • billmotley

      @sharti24 – Thank you. Have you been paying $100 for 3 lines?

      • Sharti24

        I signed up march 1 on the 2 for $100 plan and third line free. All 3 lines have 10gb hotspot and HD video

        • Derek Mounce

          then in April they discontinued the free Plus addon which u got for free now it’s $5 extra

        • billmotley

          “1 Plus” was quoted to me as $110 for 2 lines, and includes 10GB of tethering for each line. I was then quoted $140 for 4 lines, but then realized that probably didn’t include tethering for any of the 4 lines. I’m really not liking T-Mobile’s customer service. And if there are 3 lines available without paying for 4, I wouldn’t want it explained to me by one of them.

        • Derek Mounce

          right because 1 line is $70 2 for $100 the plus addon is $5 extra for each line. There was a promo for free plus addon up until I believe the 8th of April which is why Sharti said it was free guess they didn’t know it was only a promo that had expired as for the 3 or 4 lines I’m not sure I’m only on a single line and have the plus international addon for $25 tho with kickback I pay $85 that may change end of summer tho cause we are supposed to get 700Mhz which should make my phone not lose complete signal lol and hopefully faster speeds then 3-8Mbps lol

        • Sharti24

          I remember they came out with the free 10gb tethering and HD video promo because they wanted to compete with verizons $80 unlimited plan at the time

        • Derek Mounce

          right but it was for a limited time it expired i believe the 8th of April i remember cause i switched to the One plan on the 12th tho i went for the $25 addon but the free plus addon had expired

  • I get the job done from relief of my place, through effortless tasks which only normally requires from you a Desktop as well as web connection and I am just more satisfied than ever… After half a year in this work and also i acquired made in total Thirty six Thousand bucks… Generally I get approximate to 80 bucks/hour and work for 3 to 4 hours constantly.And outstanding point relating to this work is usually that you can organize time period whenever you work and for how long as you wish for and you get a check every week.—–>>>> YUK.NU/zX

  • Steve

    If I could only get reception to use all that data :-(