Updated T-Mobile One plan will only require HD video to be activated once

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After beefing up the T-Mobile One plan in response to the launch of Verizon’s new unlimited plan, T-Mo today clarified one aspect of the change.

T-Mobile has confirmed that T-Mobile One customers won’t have to enable HD day passes to get high-definition video with the updated T-Mobile One plan. T-Mo told The Verge that once you’ve activated the new HD video feature, you won’t need to worry about turning it on again.

T-Mobile also clarified that with its HD video streaming, it won’t be optimizing the stream that customers get. “The HD video will stream at whatever is provided by the content provider,” a T-Mo spokesperson explained.

With the old T-Mobile One plan, customers would have to activate HD day passes every day that they’d want to stream high-def video. Having to do that every day could become a pain for folks that regularly want to stream HD video to their phone, so it’s good to see that T-Mobile is getting rid of this policy and making it a simple one-time switch.

T-Mobile has said that its T-Mobile One upgrades for HD video and 10GB of high-speed mobile hotspot will be available this Friday, February 17.

Source: The Verge

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  • Hurlamania

    I’d like to change my plan
    but I can’t without some help from T-Mobile I’m sure it will take days if they can even do it…

    • JMF_mobile

      You can do it online or through app, unless you have a corporate discount and then I wouldn’t because you might lose that in the process.

  • pops87

    1080p video?

    • Yunier Cabrera

      yes 1080p and 4K if the video have that quality

      • GreatNews

        HD means it will stream at the highest at 720p even the content on YouTube let’s say is 1080p or 1440p it will max out at 720p

        • Tx Redneck

          I guess you didn’t read. “T-Mobile also clarified that with its HD video streaming, it won’t be optimizing the stream that customers get. “The HD video will stream at whatever is provided by the content provider,” a T-Mo spokesperson explained.” This clearly contradicts your claim.

  • Walt

    So no video throttle what so ever, correct?

  • Reagan1

    Good news, but not looking forward to calling CS on Friday to switch plans. CS has gotten worse over the last couple years with most reps not knowing much.

    • (J²)

      ^^^ Exactly and each and every time I get signed up for something other than what was discussed on the phone…

      • Reagan1

        Would love to do that, but have an old @Home line I want to keep (now LineLink) and free 200mb iPad deal from couple years ago. I’m ok with losing iPad, but want to keep LineLink. Don’t think that can be done online, but will check before calling. Plus, a little old school with things like this, so prefer to speak with someone.

    • Walt

      Do it yourself online

      • DM725

        Yea but online might not be able to help us with the special circumstances if you are currently on a simple choice plan.

  • Jay

    If they do 4 lines unlimited everything for $100 people would join hands down

  • Jay

    What about the people on the simple choice plan -.- not fair to us

    • Walt

      Then switch to 1 lol

    • tehboogieman

      Why?

    • DM725

      I’m on Simple Choice 6 mbps and I may switch if they give me my 14% state employee discount or credit us in some way for the 2 free lines from Black Friday. I pay $31 a line after taxes at the moment so it has to make sense for me. If I had people for the extra 2 lines I have I would be paying $23 a line after taxes, but sadly I don’t have more family members…

      • Bklynman

        It was no brainier for me to switch,I had the 3 gig plan,for $50. No family members either,so it made sense to me to switch,this so call new plan is some ways better than the old unlimited data plan,one way not,before they gave u 14 gigs of hotspot,now it is ten,but taxes and fees are in price,it all balance out. Plus turn on auto pay,saving another $5.00,and about your job discount see my reply to Mike above.

    • tranceformer978

      I’m on Simple Choice (which is cheaper than T-Mobile One) and I think this is very fair. Depending on your usage, you’re going to have to make a choice. Can’t have your data and eat it too.

  • AA-Ron

    Come on, they have to make money somehow

  • Mike

    This sucks now ppl like me who have older true unlimited plans are gonna have slower dl speeds

    • tehboogieman

      Where do they say that?

      • Mike

        With One customers being able to watch full hd videos it’s gonna affect the network overall

        • Corey Jalette

          People were doing this before T-Mobile one and the network stayed the same. i didn’t see a speed bump when people switched to T-Mobile one, doubt we’ll see much difference once it’s hd. Just my opinion. But we will see. Even if we did see any type of decrease. It won’t be for long. T-Mobile is coming out with tower upgrades to get near 1gbps speeds by this year.

  • Guest

    They should call it Simple Choice Unlimited, with 10Gb tethering… Wait they had something like that before!
    The problem with calling SC Unlimited will be explaining customers they don’t have limited plans… That’s why they call it ONE.

  • Derrick

    Video will stream at FULL HD on our data strong 0.21 down and 0.05 up network! LOL

    • JMF_mobile

      Too funny. If that’s your speeds you’re on the wrong network.

      • Derrick

        Which is why I ditched TMO finally:))

    • DM725

      That sucks if you actually get that and aren’t trolling. You may want to upgrade to a newer phone with a decent network card/antenna built in. Or perhaps you live in the boonies.

      My last LTE speed test on my LG V20 from Novmber got me a Ping of 32, 20.48 mbps download and 2.49 mbps upload. This was at 1:52 pm so I am assuming traffic was normal or high.

      • Derrick

        Dude, by no means am I trolling. Even with signal booster at home I got tops 3 Mbps. On a good day. I have iPhone 7 plus (unlocked Qualcomm one) and it was just terrible. I get 65 Mbps at home with Verizon now and there are 3 cell towers surrounding my house as opposed to 1. It’s a welcome change to say the least.

  • Phone Guy

    I spoke with T-Mobile extensively tonight. The first rep had no clue whatsoever, so I was transferred to an account specialist. The first 4 lines total 160, and then 20 dollars after that, and if you have free lines, they will roll over to the new account. The first rep said new lines won’t, but the specialist said absolutely. It will be some sort of credit.

    • Johnny 5

      I called too and was told they are still being trained on the info that will be released on friday. Nothing is fully set yet so they should have waited before sharing info.

    • DM725

      SO when you say if you have free lines they will rollover to the new account does that mean people going from old T-Mobile One to current or does that mean people on Simple Choice plans coming to T-Mobile One. I thought that the stipulation on Black Friday was you get to keep the free lines as long as you don’t change your plan.

      Then you said some sort of credit, does that mean you give the free lines back but get a bill credit instead?

    • stuman19741974 .

      The 2 free Simple Choice lines I have (from black friday week) are a big sticking point preventing me from moving to TMO1. With those, I have 7 total device lines (5 paid phones, 1 free phone, 1 free tablet). My total bill after 15% corporate discount, taxes, fees is ~$145/mo. TMO1 would kill the discount and even with the free lines, I’m looking at $180/mo. If those extra lines are no longer free, then $220/mo!

  • Paul Sousa

    This may be a dumb question, but where is the HD option to turn on? Is it in the T-Mobile app?

    • Corey Jalette

      In the app or in mytmobile.com.

    • GersonT1000

      Keep in mind that this takes effect on Friday, so you might not see that option yet.

  • mikeZo6

    If people switch to Tmo One can the keep work discount ?

    • Corey Jalette

      I don’t think any discount will flow to the One plan unfortunately. Doesn’t hurt to ask a T-Mobile rep though.

      • Bklynman

        See my reply to Mike.

    • DM725

      Also wondering this… I believe I get 14%

      • emcdonald75

        T-Mobile Advantage Program

        The T-Mobile Advantage™ Program lets you receive additional benefits or rewards based on your affiliation with your company, organization, government agency, or military branch of service. Check your organization’s eligibility.

        Things you should know

        There are some companies and organization which still provide a discount to customers joining the program after March 31, 2014. To find out if your company or organization still provides a discount, please contact your Human Resources department.

        This program is not available if you have T-Mobile ONE.

        From T-Mobile’s website.

    • Acdc1a

      No.

    • Bklynman

      yes u can,I did. I had other issues too. I wrote a real letter to customer service,got my job discount,plus a $250. credit,so write a real letter,send by certify mail.see what they do,since everyone email,your letter will stick out like sore thumb,tell them you are thinking about leaving for Sprint or Big Red,and see what they do for you,good luck. I also have a hotspot line and tablet line,still get my discount on the tablet. Good luck to u.

    • Matt Macaluso

      You still have your discount? I lost mine when they said they were removing them for EVERYONE. Then I got it back on… but it isn’t saving me the 15% it once was. They said since the plans are all lower rates that it only gets a $25 gift card for new devices.

  • Mike

    I’m on the old 2 for $100 unlimited plan. I also added a line when T-Mobile offered the free extra two lines. My question is if I switch to the 2 for $100 one plan do I get to keep my extra free line ?

    • Brian

      I have the same question. I chatted with T-Mo this morning and the rep indicated that I would lose the free line, but I really want to get a second opinion. I wouldn’t mind having the tethered data bump (w/3G after) and the $10-12 in taxes/fees savings each month. The rep agreed that he wouldn’t switch either if he was in my shoes, for what that’s worth. Hopefully someone has more information.

      • The Swami

        so far that is the word they’re giving. will likely have to wait for a promo targeted to family to come out. I got the same info (i have 2 for $100 unlimited + 2 free unlimited bill credit lines). so far they have indicated to me they won’t be doing anything that helps me on the 2 lines i’m getting free with bill credits (so taxes still due) for now. maybe in a month or so when a new promo arrives!

  • emcdonald75

    Does anyone know if the two lines for $100 can be one phone and one tablet?

    • Deandre Johnson

      It is already like that…

      • emcdonald75

        Thank you!

    • Acdc1a

      Why do that when 1 phone is $70 and 1 tablet is $20 making it $90?

      • emcdonald75

        I didn’t know. I am still on the old Simple Choice Unlimited $80 plan and my two tablets are $10 each, but the tablets are not unlimited. It is a 5GB plan for each tablet with Binge On and Music Freedom. I am thinking about ending my data plan for my android tablet and only keeping my iPad Pro 9.7 on a data plan with unlimited data.

  • Pink Ski mask

    Everyone who keeps asking questions and getting different answers needs to wait til friday, the reps arent fully trained or told everything until the offical release. Just wait guys.

    • Andrew

      And even then, they’ll still not know what the hell is going on

  • Guest

    YAY know I can watch HD videos on porn hud!!!

  • DM725

    I think 4 for $140 would be fair. $35 a line taxes included. 5 for $160 and 6 for $180.

  • Philip

    We have a small screen on phone. Even at 720p, it looks good already. Why do we need 1080p?

    • Chris Collins

      Sending it up to the big screen with chrome cast

      • Daniel

        At that point your using wifi rather than T-mobile’s network and therefore it should stream in HD.

        • Chris Collins

          Except I know a number of guys in their early 20’s who have no home internet at all they pull off wifi when they can but use tons of data watching and surfing 24/7 with the cell service as their primary. Now I don’t do that I use like 1GB a month cell data but I know 3-4 guys at my work that do.

  • livewire1981

    If I am following the pressure release right, if you have more than two lines such as 4, in my case, there is no real promo. Is that what everyone else is getting.

    • Andrew

      Correct.

      • livewire1981

        What a shame. If it would have been 4 for 140 I would have done it. Maybe next promotion. Lol

    • vplaza

      4 lines is $160.

    • Corey Jalette

      Correct, this is just a 2 line promo. They will have family plan promos in the future. Family plans make them more money. This is only the second time they’ve done a 2 line promo, that I can recall.

  • Bryck

    When is this starting?

    • Kev Martinez

      This Friday!

  • Adam Thodey

    If i want to switch to optimized for my phone, can i do that? this would be rather than the original def of the video stream… my small phone doesn’t always need the HD 480p would probably be fine, but if i wanted to connect to the TV and stream at 1080p then i’d want to make sure i could get that if it was available from the source…

    • Bklynman

      If you are taking about using your phone hot spot service,I would say yes,but after the 10 gigs are up,that would it,then back using your phone to watch videos.

      • Adam Thodey

        No, I can attach my phone to my tv directly without doing any kind of tethering… but some times it’s faster to stream a 480p to your phone but not 1080p and on the smaller screens do you really need 1080p?

        • Corey Jalette

          It’s personal preference. My eye sight sucks, so anything with higher than standard def is very welcome. I can tell the difference between the two but I say it’s a 50/50 for people who want it or don’t. There’s an option on the mytmobile website starting Friday that turns on the hd data for T-Mobile one plans. If you don’t want hd then you can keep it at what it is right now at 480p

        • Bklynman

          Cool,how do you do that if you don’t mind sharing.

  • Chris Collins

    Any idea what adding a 3rd line to the 100/month promotion will cost?

    • SalsaKing

      I’m hoping for $120, I have 4 lines for $120 (10gb plan but Unlimited through next year), but only I only use 3 lines, I would be willing to drop down to 3 for $120 since they cover the taxes.

      • Acdc1a

        It will be $140. 3 for $140 all-in has to be very close to what you’re paying now for the 4 line plan.

    • Acdc1a

      3 lines is $140.

      • Chris Collins

        Yeah I may hold out for a 3 lines for $120 or something similar.

      • SalsaKing

        Are you basing that on the fact they didn’t announce new pricing for 4 or 3 lines? Or is that listed anywhere (source)? That would be the standard rate of $46.67/line while using AutoPay.

        • Acdc1a

          Basing it off from the response on Twitter.

  • bluishgreen

    On the TM press release, the comparison chart vs. Verizon shows “Data (rest of world) as “UNL 2G (256kbps)”, with no mention of the $15 “Plus” add-on. Is this also changing from the current 128kbps standard, which requires the $15 add-on to get 256kbps abroad? Or is it just an ambiguity/mistake in the chart?

    https://newsroom.t-mobile.com/news-and-blogs/tmobile-one-ups-verizon.htm

  • B Michael

    I just got off the phone with a T-Mobile rep, and it looks like TM ONE won’t work for me. (She even said it herself.) I’ve got 4 lines/$100, and an extra for $10, then two add’l lines (1 voice and 1 mobile internet) under the 2 free lines for life deal, then my 15% government discount. Total with tax comes to +/- $119.

    She said that I would lose the 15% discount, and lost the two free lines. If I stayed at my current 7 lines (6 voice, 1 mobile internet), I should expect to pay between $240-250. I asked her about what I read on this website…some stating if you had the “Two Lines On Us” promo, that we would receive 4 lines of T-Mobile ONE for $120, and the 5th and 6th line for $20 more, each. I could then cancel my 7th mobile internet line (not sure how they would handle this, as this is one of the 2 “free” lines currently) and that would give me 6 lines for $160 all in. About $40 more than what I’m paying, but then I would receive the T-Mobile Kickback. I know (at least for the time being) I would be getting back $10 on four of the lines, thus bringing my monthly cost down to the same $120.

    Hmmm…..

    I guess I just need to wait until Friday and see just what happens to us that have the “two free lines”. If they do the 4 lines for $120 for us, and then $20 add’l, I will probably just jump the Simple Choice ship after 17 years and come over to ONE.

    We’ll see in a few days….

    • eric dalisay

      Do you have a link to this “two lines on us” promo? I currently have 3 lines for $120, unlimited tti, and wont mind getting a 4th line for the same price. Thanks!

      • Mark

        It’s the promo from Black Friday. What T-Mobile is doing is offering customers who are getting their 4 lines plus 2 free. The same 4 lines but 2 free by changing the way they bill customers. Instead of issuing credits. You’re just paying the same cost as a family with T-Mobile One and 4 lines.

        • stuman19741974 .

          Makes sense for those who added the 2 lines and were already on the “old” TMO1 plan. But what about if I wanted to convert from Simple Choice Family Plan where I added 2 free lines at black Friday? Would they honor that as well if I converted over to TMO1?

        • Mark

          I was told my Simple Choice 4/120 10gb plan with 2 lines free would be billed as 4/$120 +$20*2 for the free lines making it $160. The price of 4 lines on the current T-Mobile One

        • B Michael

          Just an update from the above, they did confirm, no 15% government discount, no “Two free lines” would be brought over from Simple Choice. Right now, I have 7 lines (6 voice w/4 GB, and 1 mobile internet hotspot with 6GB monthly, w/ rollover to 20 GB max) all in for +/- $120, and that includes taxes. I thought if the 2 free lines would carry over to ONE, and I could get 6 lines for $160 (and possibly lower with Kickback) and I would just cancel my mobile internet line, as the phones would now have hotspot, I would’ve probably went in this Friday to make the switch to ONE. Now, it looks like my 6 lines would be $200. That’s $80 more than what I’m paying now. Just not worth it. Oh well… I’ll just stay on my Simple Choice plan.

        • stuman19741974 .

          Thanks for that confirmation. I’ll stay put as well. My Simple Choice plan is exactly the same as your except I have the grandfathered $20 unlimited on my primary line so I pay ~$140ish. I’ll ride this Simple Choice out then as long as makes sense.

        • Mark

          I was told my 4 lines would be $120 and the 5th and 6th line would be $20 to make it $160 all in. Then kickback applies after. But they’re offering me 6 lines for the current cost of 4.

        • B Michael

          $160 was what I was originally told in a T-Force Twitter message from TimothyM, so I was probably going to jump the Simple Choice ship this Friday and come over to ONE… however, I almost immediately received a follow up message from LeeL stating “what Timothy had previously told you was incorrect…” My two Simple Choice “Two Lines for Free” would NOT carry over. Because of this, I’m just going to stay put.

        • Mark

          They wouldn’t carry over as free. But you get 6 One lines for the same price as 4.

        • DM725

          If I could do that, I would gladly give up my 2 free lines to get 6 for $160.

        • B Michael

          If that’s true, I’d probably do it… but I’m being told that it isn’t. Where did you hear about this? T-Force managers have stated this is incorrect when I asked them about it.

        • Mark

          It was from a rep in Tennessee who read off the docs and notated the doc numbers in my account. He is supposed to be calling me back to switch. I was waiting for more clarification tomorrow before I made anything official. But he did state that accounts with free lines get special handling for the pricing

        • B Michael

          Welp…. see if he calls you back and can give you those doc numbers. I’ll check back here tomorrow. If you have them, I’ll call in or stop by the local T-Mobile store and see what happens, though I’ll be honest… I’m not getting my hopes up!

        • Mark

          Nor am I. I’m prepared to fight someone to get my simple choice plan back if my bill isn’t correct lol

        • DM725

          I need to do that too. I called yesterday and they told me that they are offering me $160 for 4 lines, and then 2 additional for $40 combined. That would put me at $200 and I would lose my 2 free lines that I am not using. So right now I have 8 for $184 after my Government discount.

          I would be forced to drop 2 lines I don’t use yet, and pay $200 for the 6.

        • keepitreal25

          Exactly right mark, perfect explanation!

    • gmo8492

      I got off with customer service a few days ago about another issue and they reiterated that any line you got free during the promotion will remain free until you cancel or change you plan. I know it was offered to any plan, but I’m afraid it’s tied to the legacy plan you chose to get the free lines under.

      • DM725

        I also remember them saying that, however the T-Mobile One Plan was a piece of junk at the time. How were we supposed to know that they would make the One plan viable within a few months. Had the T-Mobile One plan been decent at the time, the Simple Choice Plans would have ALL been abandoned and I would have gotten 2 One lines instead of 2 Simple Choice Lines.

        • Daniel Schafer

          totally agree

    • Critic4U

      I was told this by T-Force in private chat >> Thanks for the response, I’m glad you asked these questions so that I can have a chance to clarify a bit of what I mentioned. If you were to switch to the T-Mobile ONE plan that comes out Friday, you would not have the ability to transfer any account level promotional adjustments over, such as the Friends & Fam 2 Lines On Us promo. Therefore, the total amount you would be looking at is the $160 after autopay for all four lines. — If you have any additional questions, hit me back up! I’m here for you :) AlexK

      • DM725

        And I was told that I could keep my 2 free lines if I keep paying for the same amount I am paying for now.

  • Bklynman

    Sorry about this comment,have no other place to put this,I just went on TMO site,the only phones they have now (major brands),are Lg,Sammy.Apple,no more HTC,and I know they are popular or major sellers,no Blackberry,or Sony,haven’t check the other big 3 to see if they have them or not. Yes,I know,anyone can buy unlock phones now and use them,but still,sell only from 3 biggest companies? Really?

    • Corey Jalette

      They got rid of htc phones last year because no one was buying them. Same thing with blackberry. They had the Priv. But it was overpriced for what the phone was. They didn’t get on the Sony bandwagon as far as I know which sucks but it is what it is. If you email john Legere you might have some luck by requesting more phones be available. I’m always giving them suggestions.

      • DM725

        My girlfriend bought the HTC 10 from T-Mobile. They didn’t have it in stock for days until it was almost a week after it had launched. You had to know about the phone and looking forward to it to know it even existed. T-Mobile did nothing to market a phone that I would argue is better than the Galaxy S7, and LG G5 that had launched at a similar time.

        IMO, the only Android phone you could even argue was better than the HTC 10 in early 2016 that T-Mobile carried was the Galaxy S7 Edge.

        T-Mobile dropped the HTC ball. Didn’t get the Pixel either.

    • Acdc1a

      You left out the Coolpad! The US is quickly becoming like the rest of the world. The carrier exists to sell you service and has a limited selection of phones.

      • Bklynman

        LoL,I wrote major brands,I don’t think Cool Pads as major brand.

  • metalspy8

    If you go to tweeter for customer service aid its TOP NOTCH.

    • ancho84

      sometimes…they take longer to reply though and often switch representatives helping you. I could get a message from one rep and the next reply will be someone else and so forth. There is no continuity, unfortunately.

  • Critic4U

    Just FYI. I would recommend if anyone is going to jump ship on their current plan to make the modification for the next billing cycle, otherwise you will get prorated billing for X amount of days on old plan and X amount of days on new plan in your 30 day cycle. I’ve had past experience where you would also lose what discounts you have on the spot for an immediate plan switch, so unless your billing cycle starts on Friday when the plan gets released and I would then recommend waiting till your next billing cycle so you don’t get confused on your bill blaming T-Mobile for a plan change you made in the middle of your billing cycle.

    • Petey07

      I thought about my billing cycle (since it would be prorated) as well since I wanted to be able to jump on this new plan. Since my billing cycle ends on the 23th, I was thinking of calling in, switch my plan, but let the new plan become active on the new billing cycle date. I think this would works on Tmobile (unless i’m mistaken with another company…)

      • Critic4U

        Just tell them you want the new plan to start on the next bill cycle and then on the 24th for you it would switch to your new plan. You would then receive one more bill after that for the old plan but all bills going forward after that one would be on the new plan.

  • ancho84

    I contacted Customer service through twitter, this was the response I got…. I can switch my 10 lines to ONE plan for $340 total. If I use AutoPay, it will only be $300.00 (taxes/fees included) I asked for the breakdown and was told it is $25 per line for lines 3-8 and $30 per line for lines 9 and 10.

    Does this make sense? Is this how the breakdown is supposed to be?

    • ancho84

      I tried checking the plan online with new acct.

      It is
      Line 1: $70
      Line 2: $50
      Line 3-8: $20 each

      Total $240. This includes the autopay discount. Seems one has to call to get the pricing for any lines above 8. Does anyone know if that is $30 each or is it $25? Thank you.

      • Jonathan

        For my family it was $267/month. for 6 lines. with 3 phones on monthly installment plans.

        • DM725

          You need to remove your EIP’s from the number or it only confuses us. We don’t know what your monthly phone EIP’s are.

        • ancho84

          I agree.

      • Petey07

        Like you said, you would need to call for the pricing lines above 8th one. The plan would be the same besides this new plan adds HD streaming and 10gb hotspot. So you can probably call in today or tomorrow and ask for the details.

        I currently have 6 lines with simple choice ($180 plus tax, only 2 lines with unlimited, 1 line with 5gb & 3 line with 2.5gb),
        The new plan (w/ unlimited HD & 10gb hot spot for all lines) would costs $200 a month, but 3 of the line would get the kickback discount each for using less than 2gb. which comes to a total of $170 a month which includes tax & fees.

  • stuman19741974 .

    Assuming it’s true that those of us on Simple Choice would lose our 2 free black friday lines if we move to TMO1, I think I’d even be better off just bumping the 4 other family lines I have to 6gb with the rollover for the extra $15/line. For those lines (each currently only at $10 each for 4gb until Feb 2019), I’d gain the true BingeOn where the kids’ YouTube streaming counts as zero against their data (as opposed to 1/3 rate right now) AND would get rollover data each month assuming they remain even lower below the threshold.

    Since I still have the corporate 15% discount, it would net add only $12.75 a line and my bill (after taxes/fees) would go from ~$140 today to ~$191. Yes, for 5 lines it costs more than TMO1. But considering I still then have the 6th line (4gb) free and 7th line (6gb w/rollover) on my tablet, it’s almost $30 cheaper than if all 7 devices were on TMO1 for $220.

  • john

    I just logged in to see if the change is now effective and I see this:

    Plans and services

    You’re paying with AutoPay and are now saving $10 per month ($5 per voice line/month).

    Current monthly total* $120.00

    Account $120.00

    Image

    PLAN T-Mobile ONE $120.0.

    First what is the saving of $10 a month with Auto Pay?

    Secondly, I was told my bill for Tmobile One will be $100 but I see $120?

    I checked the plan detail too and it doesn’t show the mobile hot spot 10 GB monthly data or HD quality video.

    • Critic4U

      Oh I’m sorry are you asking us a question?

    • Marco

      first of all it won’t take affect till midnight pacific time, and u also need to call cs to make the change to the promo plan, it won’t change by itself ,U can try to go to change plan and do it ureself

    • Corey Jalette

      And you won’t see a price change till the month after you start the new plan. I just changed because my billing date is today so it reset today. Next months bill will be the same as I have been paying bubthen in April I’ll see my 100$ price.

  • Melvin Suarez J.r

    I’m just confused. It had an exclamation next to HD promo data. It says for a limited time. To enable it. So when are they going to decide to stop enabling it. Then go back to old TMO one plan to pay for HD data?

    • Critic4U

      did you ever ask them and see what they said? if so share what they said please.

  • Tmo_fan

    Is this better then the old single line Simple Choice? I’m already paying $70 with discount. For my understanding this One Plan for Single Line is little better with 10gb hotspot instead on 5gb.

    Can I transfer my discount to the new plan? Also, I don’t want to use auto pay would would be my monthly cost with and without auto pay?

    • Bklynman

      Not sure what your plan is,or how much data you use,w/o auto pay it is $75.00 amonth,I had to write a real letter to customer service to get my job discount,also I had other issues too with TMO, Had to send letter by cerity mail,got my job discount,my tablet discount,plus $250 credit, toward my bill,which means no bill for the next 2 billings cycle. I had $60. 3 gig plan,so it was win-win for me. If you are paying $70. The most you will pay is $75. w/o auto pay. Don’t forgot taxes and fees included.

    • B Michael

      You will lose any/all discounts and promotions you previously had with Simple Choice if you switch to T-Mobile ONE. This includes if you had the “2 Lines On Us” promo from this past Black Friday, where you could’ve received two free lines (minus taxes) for life.

  • B Michael

    They did… I’ve been on it for some time! (Actually, it’s $85 before taxes because of my gov’t discount…)