T-Mobile could let you swap your 32GB S6 or S6 Edge for a 64GB this weekend if you bought it recently enough [leak]

galaxy s6 gold

T-Mobile announced yesterday that – as part of its Memorial Day weekend offers – it would be offering customers 64GB Samsung Galaxy S6 and S6 Edge phones for the price of the 32GB models. The info we had was taken from the short press release sent to us. But now, we’ve been sent an internal memo which details a little more of the ins and outs of the “free memory upgrade” promotion, and it contains good news for those of you who purchased a 32GB or 64GB model this past week or so.

As we already know, the memo states that the offer is available from May 23 until May 25. 64GB models of the S6 and S6 Edge are available for the price of the 32GB models, and those still choosing to buy the 32GB this weekend will get a rebate of $50. The offer is good for new and existing customers with any postpaid, prepaid or Simple Choice No Credit rate plans.

Screen Shot 2015-05-21 at 21.52.31

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Buyer’s Remorse – Partial refund/exchange

Here’s where it gets a little interesting – some customers who have recently bought one of the phones from T-Mobile branded channels can also get in on the deal. The memo notes that “customers who purchased the S6 or S6 Edge before May 23 AND are in buyer’s remorse can:

  • Exchange the 32GB variant for the 64GB at no additional charge.   Note: Customers must exchange in the same channel they initially purchased in.
  • Receive an $80 credit if they purchased the 64GB”

Buyer’s remorse is the usual 14 day period from (and including) the day you purchased your phone. So, if that’s you, make sure you take advantage of this weekend’s deal. If you fit the criteria and you call Care, they’ll refer you back to where you bought the device and you can process a standard “Buyer’s Remorse” exchange, returning the 32GB model and have a new order processed for the 64GB. Restocking fees should be waived.

Screen Shot 2015-05-21 at 21.52.05

For those who purchased a 64GB Galaxy S6 or S6 Edge AND are in Buyer’s Remorse period, representatives will apply an $80 “account adjustment” using a bespoke code.

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Availability

Since many of you were asking, yes, the offer is going to be available online. In fact, the offer is going to be available through virtually every channel imaginable. Retail and branded stores, Care, Telesales, Web, Small Business in Retail, Wireless Advocates (Military and Costco) and Car Toys are all covered. But there are some limitations. The $50 prepaid MasterCard for those choosing to buy the 32GB model is only available in Retail/Branded stores and Wireless Advocates. Sadly, B2B (Direct and Indirect) are “out of scope”.

In short: If you haven’t bought an S6 yet and want to, this is the best chance you’ve had to get twice as much storage than before. Secondly: Don’t feel hard-done by if you’ve purchased an S6/S6 Edge over the past week or so, because you can still take advantage of the deal this weekend.

 

 

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  • Barnassey

    This deal sucks. I bought mine back in april 15th and this doesnt apply to me.

    • ragumaster

      how does this deal suck because you don’t fall under the 14 days …

    • heh… early adopter tax…

    • Verizonthunder

      Just remember next time to wait a month or two especially near a big holiday weekend for possible sale.

      • Barnassey

        I really didnt have a choice, the s5 i had bricked hard for unknow reasons. So i bought it then. But yeah literally a month after they come out with a promotion like this?

        • Verizonthunder

          Honestly if you wanted a nice upgrade try a temporary downgrade like ZTE Zmax used till the right price for you arrives then make the leap. I want the blackberry passport but makes no sense knowing the possibility of a second generation is around the corner so I will wait.

        • Barnassey

          Zmax wasn’t available at the time. Neither was the Xperia Z3, i didnt want an M9 since im generally a samsung fan.

  • brybry

    you pay to play my friend

  • johnnyfromtmobile

    I know it sucks but I’m still glad I got mine during the presale:-) got a chance to finally say I owned a device before its release date

    • Verizonthunder

      Has samsung improved there cell phone reception with s6/s6 edge?

      • Barnassey

        Yes My S6 gets better signal (dBm) compared to my old s5.

        • Verizonthunder

          Good to know I am not impressed with my Samsung Galaxy Note 4 reception is no where near good to my last phone LG G flex

        • Barnassey

          That’s interesting considering they both use the same modem… One is att the other is t-mobile…

        • Verizonthunder

          The lg high end brands seem to have way better reception than samsung that my brother rubs it in my face with the lg g flex I gave to him. Also my boyfriend has the lg g3 solid reception but takes forever to charge.

      • johnnyfromtmobile

        Yes they have in my opinion, a lot of places I had two or three bars are now having at least four if not full bars:)

        • Verizonthunder

          That is good but what was your last phone because that is the factor.

  • Derek

    My goodness people are stupid. Your actually complaining because you spent more and pre-ordered and now want the deal others are getting because you couldn’t wait.

    EARLY ADOPTERS ALWAYS GET RIPPED OFF! Thats a fact! Look at all the people who bought an Xbox One at launch for $500 with the stupid kinect. You can no buy them 2 years later without kinect for $350 with 2 games included. AND PEOPLE ARE ACTUALLY COMPLAINING ABOUT THAT TOO!!

    • Barnassey

      Ah so im stupid for ordering a new phone rather than continuing to deal with a messed up s5? Gee thanks for the ad hominem attack. GTFO with that crap. most promotions on phones tmobile does usually are 60 to 90 days after.

  • det_b

    ugg. I got mine 14 days ago today. deal doesn’t start until Saturday :(

  • iMotoXperiaGalaxy

    Xperia Z3 is a better deal than this. And Note 4 owners can still laugh at the S6 and S6 Edge. Wait for the Note 5 Edge!

    Haha!

    • tmobo

      NO NO, If you are waiting for Note 5 (October), wait for Note 6 (next October), it is so much better than Note 5!

      But then again if you can wait till 2017, Note 7 is even better, buy that!

      Haha

  • Shwn

    I need some help. Thinking of switching to t-mobile. I was in.we currently have 2 lines on att via their installsmemt plan deal. We owe about $525 for each line. The local store said they pay off the $525 per line via pre paid card and we get trade in credit for each phone we trade in which would be about $350 each. The T-Mobile.com seemed to read differently. I think it read it as the trade in value goes toward the $525 owed on my AT&T and whatever is left is paid via the prepaid card. Can someone clarify this?

  • JE_25

    I’m interested in knowing about the restock fee, which is included in buyers remorse. It doesn’t say whether or not they are going to waive it.

  • Shawn

    Thinking of switching to T-Mobile. The guy at the store said I can get my total installment fee from att paid off once I get my final bill via pre paid card. He also said I can get a credit for my trade in phone on top of that. The way the website reads it appears they subtract the value of the trade in and give the rest via pre paid card once submitting my final bill. Can someone explain? He was very sure that I would get $350 trade in credit and $525 to pay off my att installment plan.

    • JE_25

      The website is correct. The trade in value would be deducted from the amount you owe on the phone. Then the difference would be given to you on the prepaid card.

      • Shawn

        Thanks. Glad I didn’t listen to him. He assured me that was correct. Not bad deal anyway, but would have felt ripped off.

  • Mitchell Hill

    Wow I’m in the nick of time… just bought a 32gb s6 on the 13th. still within the grace period, I know I’m going to be making time to head to t mobile this weekend!

    • Cam Bunton

      Haha. Awesome.

  • jralphroman

    I’m waiting for a HTC M9 deal which I should have gotten over the S6 which is pretty much a piece of shit because of its crappy battery life.

    The battery on the s6 is definitely abysmal.

  • Mike Alexander

    Can the $50 Prepaid Mastercard be used to make a EIP Payment?

    • JJCommonSense

      Its a mastercard. U can use it how u wish

  • Verizonthunder

    Want to switch to T-Mobile, but you’re trapped because you owe money on your old phones? Not anymore. T-Mobile will pay off your remaining phone payments from your old carrier. Just trade in your devices and we’ll cover your remaining phone payments—as much as $650 per line with a trade-in credit and Visa Prepaid Card when you switch to the Un-carrier.
    Device payments must be current. Payments are: (1) bill credit for device trade-in value, and (2) remaining device balance, including lease purchase option if applicable, minus trade-in credit (via Visa Prepaid Card).

  • thatphonefreak

    Thanks for clarifying the details on thIs. I have been burned many time’s by “newphonitis” and finally decided to wait on the s6. My 14th day of buyers remorse will be Sunday. I’ll be heading back to the store I bought this from on Saturday to make the switch. I was a little annoyed when I first read about this because I was not sure if I wanted to eat the $50 restocking fee. It will be interesting to see if the store clerk actually got the memo and it goes smoothly. If not, I’ll have to throw the print out of the memo I made in their face. :)

    • Cam Bunton

      Haha. Do it, or just tell them to check their communications, it’s there in black and white. ;-)

  • Kyle Johnson

    Everyone I’ve talked to about this at the store and on the phone states that you’d still have to pay the 50.00 restock fee…

    • Cam Bunton

      You should maybe point them towards the communication which clearly states “if applicable waive the restocking fee”. Maybe they didn’t read that far down the memo. There are clear instructions for them to do it.

      • Kyle Johnson

        I did. I had a Tmo Call center rep note the account… She pointed it right out as well.

      • Joe

        Can I have a link to an official t-mobile website where all this info is stated plz

        • Cam Bunton

          I don’t have access, it’s the T-Mobile community pages for employees only.

        • Joe

          Hmm so how do you think I should go about calling them if they say that I need to pay a restocking fee?

        • Ozgur Sen

          Just say your phone has heating issues due to a defective CPU.
          Say – that I think it is due to a damaged CPU.
          Say – I checked real time usage of the CPU’s with CPU-Z app and the CPU’s are all working at the same time with max speeds for simple apps.
          Say – The performance of the CPU is way lower then the average (your phone).

        • Joe

          Haha sorry but I don’t buileve in liying about these things. Although speaking of cpu z and how all the cores are showing the same speed why is that?

        • Ozgur Sen

          I don’t know I ordered The s6 Gold 128gb 2 weeks ago and it had heating issues when the heat is supposed to be distributed and I used CPU-Z app and I believe it was Core management software or internal damage. I just got the new s6 today and while the the previous s6 used to get 55 thousand score on Antutu this one gets over 70 thousand. I was saying if you really don’t want to pay restocking fee.

        • Ozgur Sen

          Hi Cam I’m just receiving this new update from Smart Switch PC for my T mobile Galaxy s6

          https://drive.google.com/file/d/0BxqgT0fVmhhAMnV0N2RXY2dCRDQ/view?usp=sharing

          Do you have any Idea?

          I’m on Android version 5.0.2

        • thepanttherlady

          Just an FYI, it’s almost 11 p.m. where Cam is so you may not get a reply to this until tomorrow. By then you might figure it out. :)

      • Daniel Duran

        Just got off the phone with customer care, the rep clarified that with their supervisor that

        “If applicable” means that if there were something wrong with the phone when you bought it, manufacturing defect or similar, then the restocking fee will be waived.

  • I’ll be taking advantage of this for sure.

  • Michael Herman

    Does this work if I bought my S6 at Best Buy?

  • Joe P

    Damn, I was going to get the 32GB S6 last week, but I got the Nexus 6 32GB instead. I wonder if I can swing a deal on the S6 during my remorse period…

  • IamDefiler

    LMAO! You’re so funny.

  • Off topic: Band 2 LTE (1900 MHz) has gone live in the City of Barnwell, S.C. recently on the T-Mobile/MetroPCS network.

  • Daniel Duran

    Dag nabit! I just installed a glass screen protector on my wife’s 2 day old 32 gb S6! anyone know if it’s possible to swap without breaking it?

    • thepanttherlady

      If you lift from one corner, slowly and carefully it shouldn’t break. I did it to my G4 a couple of weeks ago and it didn’t crack or break.

      • Daniel Duran

        Thanks. What’s good to use so as not to damage screen and protector?

        • thepanttherlady

          I just used the edge of my fingernail.

          ETA: I removed the glass one from my Nexus 6 after it had been applied for 5 months. That one didn’t break or crack either so I think you’ll be fine if you’re just patient when removing it.

        • Daniel Duran

          I had a feeling you’d say that. Ima nail biter so that won’t work. Lol

  • HeatFan786

    Anyone have luck with any concessions like credit or an upgrade if they got it at launch? I got mine at launch, but I lost a Zagg protector and had a run around with two defective S6 Edges during the original 14 day buyer’s remorse. I think my situation involves a little more problems, so maybe I can get a credit of some sort.

  • mreveryphone

    I’m going to call customer care and see if I can get mine switched out even though I’m past the remorse period… I’ll use the I’ve been a customer for over 15 years card… Let’s see what happens…

  • Yash

    I received mine on April 10th and ordered the 64GB S6. Am I eligible for the 100GB upgrade or $50 back?

  • shillen tseng

    Anyone know if I’ll have to pay for the sales tax again? Or will they apply the sales tax I paid on 5/20/15 on the 32G s6 towards the sales tax on the 64G s6 phone if I swap it

  • I chatted with support and they gave me the partial credit for 64GB. Didn’t have to go in store.

  • thatphonefreak

    As expected I am at the store now and they are refusing to waive the restocking fee! Nice. They are on with customer care to see if I pay the fee in store if they will credit my account. This chick is saying something about me exploiting the system.

    • Daniel Duran

      There seems to be either some miscommunication with this memo or maybe a misunderstanding. It needs to be confirmed by tmobile if they are waiving the restocking fee for customers within the buyers remorse period. I too have called my local tmobile store and they have also said they’re not waiving the fee as of yet and told me to call back within 2 hours after they speak with their higher ups about it.

      • I got the credit online through t-mobile’s chat. See if that works, if you already have the 64gb version.

    • Contact t-mobile on twitter. They usually take care of of those “miscommunications.”

    • Ozgur Sen

      Next time get the phone through customer service.
      Sometimes the store staff can be assholes. They were supposed to credit me $40 and they didn’t, I called customer service and they said that they can’t do anything an advised me to get the phone through customer service.

      I got the S6 Gold 128gb and the experience was great. If I have to go to a store it would be only for just to look at the phones but not to buy.

  • mreveryphone

    I’m in the store now and this $50 restocking fee is a nightmare!!

    • Daniel Duran

      The grays area of misunderstanding is where it states in The bullet point

      – “If applicable”

      Just got off the phone with customer care, the rep clarified that with their supervisor that

      “If applicable” means that if there were something wrong with the phone when you bought it, manufacturing defect or similar, then the restocking fee will be waived. Otherwise, buyer’s remorse is worthless, however, worth $50 to them for an upgrade to the 64 GB, which to me seems besides the point of going in. You’re basically gonna be paying $50 for another 32 gb, so weigh the costs of its worth it to you.

      • mreveryphone

        Yeah… I’m going to call customer care while I’m in the store tomorrow…

        • Daniel Duran

          Ya, it’s worth a shot, I was successful in swapping my wife’s 32 GB I bought for her on the 20th for the 64 gb with no restocking fee

        • mreveryphone

          Went into the store today and they did the upgrade and waived everything! They even let me switch the color to gold!

      • Ozgur Sen

        Yes I got S6 regular gold 128 GB and the CPU came defective, so I’m getting another one for the price of 64gb with no stocking fee.

  • Swiftb

    Did my swap a few hours ago, rep waived my restocking fee with no issue as if he knew to do so. Smooth and easy transaction.

    • Daniel Duran

      Ya. I called my store and they told me they would waive the fee this one time. Went down there and sure enough, I swapped my wife’s 32 gb for the 64 gb. Nothing out of pocket. It’s worth a shot atleast.

  • Ozgur Sen

    Also 128GB version for the price of 64GB

  • Ozgur Sen

    I got the S6 last week and the battery was great.

    I do delivery and use the google maps app 85% of the time.

    I start with a 100% at 10 am and end with between 12% and 28% at 9 pm

    When my shift ended while I’m driving home I plug in fast charger in my phone.
    That’s the only time I charge

    I use no power saving mode.

    The only problem with mine is that I got a defective CPU. My phone uses all the cores at maximum speed for simple apps like calculator, web browsing or just simply opening the settings menu which caused heating issue. I have to keep my S6 behind AC cooling all the time.

  • thatphonefreak

    I appreciated them giving me the credit for the restocking fee. I did not appreciate their crappy attitudes and nasty looks the entire time I was in the store. It is just annoying that it has to be a hassle in the first place. I knew before I even got to the store it was going to be a mess. Restocking fees are a bunch of crap.

  • mreveryphone

    I went back to another store earlier today and they didn’t even know about the promotion… They checked the memos and preceded to upgrade my phone… I asked could I switch to the gold phone and they said sure. I am out of the buyers remorse time frame but the associate said don’t worry about that I’ll waive everything. The process was kinda lengthy but I didn’t have to come out of pocket for anything and I got the gold 64gb model… Thanks T-Mobile!!

  • Philip

    I wonder if there is a better deal in a few weeks. Anyone know?

    • Philz

      oh yeah there will be good deals soon seeing S6 & S6 Edge sales combined are 10mil lol please read on – http://www.forbes.com/sites/gordonkelly/2015/05/20/samsung-galaxy-s6-bad-sales/

      If Samsung’s smart they will bring back removable Battery , SD card , Ip67 rating & Solid build found in S5.
      Wrap it up in some of that S6 beauty making S7 ……That goes for upcoming Note 5 as well.

      End result ,

      Users base that kept them in business for many years are happy also attracting new.

  • du22ty

    The only advice I can give anyone who has to go into a store is call around first and figure out where the corporate stores are located. In my experience they are the most knowledgeable and helpful. It took me a while to figure it out but just because it’s branded T-Mobile doesn’t make it corporate.

  • Stone Gold

    T-Mobile’s customer care did not honor this deal. The order was completed on the 23rd, and I received the replacement on the 27th. They made a mistake and sent me the same phone (32 gig), and while trying to fix this issue, I spoke to a total of nine people and was on the phone for around two hours. Each person helping me kept saying they’d be able to honor the deal, but the 8th person said she needed her mgr. to do it. The mgr. got on the phone and said, “I’m really sorry, but I’m unable to honor this deal.” I asked her why, and she replied, “That’s just the way it is. Even though we said we would, and even though someone started the ordering process for you, the system just won’t let us do it.” And then she said I should just look out for other deals. What a bunch of bull.

  • Anish Pandey

    Hai… I have recently bought a Samsung s6 edge 64 gb. .however I found a technical issue in my ph that is while calling n talking in the phone if ur FM is on it keep playing while talking… don’t know wots wrong with Samsung it’s really big default in the handset. .