User complaints of T-Mobile LTE speed “throttling” get John Legere’s attention

data-throttling

A couple of days back, a thread on Reddit started with a user complaining that they had experienced what they believed was throttling. As you’d expect, with a topic like that, the thread soon exploded and now has over 300 comments from people who are customers, fans and even employees of T-Mobile.

Some are insinuating that customers are subject to throttling once they start reaching high levels of data usage. It must be noted that these are unlimited customers. Some seeing speeds as low as 0.2-0.5Mbps downloads. And there are (at least) two clear topics of conversation in the thread. One of them involves network congestion, which we know is an almost unavoidable downside of living in a highly populated area. Customers will see slower speeds in areas where tons of people are using the same tower/site as them. This topic of conversation doesn’t concern me at all.

What does concern me is the number of Reddit users with the “T-Mobile Employee” flair who claim that T-Mobile does slow people down once they hit a high amount of data. They stop short of calling it “throttling”, instead referring to it as “data prioritization”. Unlimited customers – from what these commenters are suggesting – are bumped down the network priority list once they hit a high amount of data, which is then reset at the beginning of the next billing month. So, if there are tons of people using the network in the same area, you’ll more than likely be bumped down to a snail’s pace if you’re a high user. At least, that’s how the commenters/employees suggest it works.

Brandon Schulze, the original poster states that he spoke to two different customer service reps. Both told him the same thing: Speeds will go up during quieter times, but your prioritization will go back to normal in the new billing month.

As soon as I saw the thread, I reached out to T-Mobile to get their thoughts on the problem. The official line is – of course – that “T-Mobile does not throttle unlimited 4G LTE customers.” And that’s the only line I got. A line which was repeated by John Legere during the earnings call live stream yesterday. Thankfully, he noticed the Reddit and social media complaints from customers complaining of being slowed down. And personally, I’m glad he acknowledged the issue. And – although we’re still waiting for a specific clear-up on the problem – Legere did promise to go over it soon.

The question to John Legere during the call was: “Is it true that users 20GB-plus are now being throttled? It’s not prioritization because speeds are 0.2 speeds.”

His answer:

“First of all, I want to make sure you understand – those of you that are writing in as well – you are heard. I did read the Reddit trend on this and see what was going on, and seen it starting to fuel on social media. And I would just tell you that they are, from my observation, there are multiple issues being talked about at the same time that have nothing to do with each other. And I want to reiterate that on unlimited 4G LTE customers, we DO NOT throttle. You know, so that’s the thing that people are hovering around.  

…I did see the Reddits and the social media definitions about individual customers who happen to be high users who are showing very low speeds. And one of the things that is being conversed is – and I’ll give you a solution in a second – is that very well-publicized, is only in areas where our network is completely congested for short periods of time (could be seconds, could be minutes, could be periods of time where large volumes of people are). The network management practice is how do we clear out the congestion, at a time when nobody has speeds? And I think what I’m watching happen is we must have some high volume users who are in congested areas who are looking at their speeds and believing that they’re being throttled, and putting several items together on threads.”

He then goes on to say that what the team has decided to do is “set up some sort of a separate forum (maybe a reddit AMA or Periscope)”. Short story: They’re not throttling. But they have noticed and read the concerns. If you want to listen to his answer yourselves, head on over to the video of yesterday’s stream and skip to the 30:22 mark.

Exactly what is going on for all these customers, and all the comments about data prioritization will hopefully be cleared up soon. If you’re affected, let us know, but also be sure to stay tuned for some kind of announcement from John Legere and T-Mobile about when this “deep-dive” in to the issues being discussed will go live. Clearly it seems to be several confusion policies all being mixed up with customer experiences of traffic management and congestion.

Source: YouTube (T-Mobile)

Tags: , , , , , ,

  • Roger Sales

    I haven’t been a 20GB+ consumer in a while so I can’t comment….but speeds definetly do change based on time of day and I don’t think its because of throttling.

    • gm

      My data is slow almost all the time do to congestion. I m happy for tmobil success but now everybody has tmobil in my area and my speeds have definitely slowed down in last few years

      • Roger Sales

        The slowest speeds I’ve noticed in my area(North jersey, next to Manhattan) is about 1-2 MBps. its not all the time or even for long periods of time, but it does happen. Its far from being unusable though, and normally its 10+…..and when close to a tower I see 40-50 very often regardless of time. For what I pay, this is more than acceptable to me.

        • Dan Lodi

          I get great speeds on 3 bars of lte…I use 6 gigs a month

  • john bones

    I used 12GBs last month… My speeds weren’t throttled

  • It’s this type of candid, no-BS acknowledgment from the *CEO* that makes me thrilled to be a T-Mobile customer. You would never get any response from the other telcos — let alone one this quickly and to the point.

    • Cam Bunton

      I thought the same. I think I counted him acknowledging the complaints at least three times.

    • Hector Arteaga

      This, I agree with!

    • KingofPing

      It is pretty cool. The congestion thing makes sense, too. Figuring out “who to prioritize” in a highly congested area is a difficult one. They want to try and figure out a way to clear out the congestion as quickly as possible – and giving priority to the users who are low-quantity data users, allowing them a quick in-and-out does make some sense.

      Of course, someone who has paid for unlimited/unthrottled who uses a lot of data is going to have a pretty bad initial reaction to that method. I don’t really see a way around that other than continuing with network upgrades and finding a way to support the increased usage rather than apologizing for it and taking the PR slam….but that’s spendy as heck and I’d hate to see them raise costs to the consumer.

      It’s a tough one….

      • wright1bby

        If you are a business and you have only so much capacity at a given moment supplying more of it to the individual paying for it by the piece is more profitable than supplying more to the person paying an all you can eat price. Eventually T-MO will need to turn a profit.

      • Mary

        Ω ♤♣♧RUN PR0FIT FROM COMFORT OF UR H0ME@hb5< Google is

        ….
        <<<<<

        ➨➨➨➨➨➨➨➨ < http://WWW.WORKREPORT90.COM

        < JUST OPEN THIS AND CLICK ANY LINK TO Look PROOF PAGE >

  • thepanttherlady

    I usually use between 40-50GB a month and have had times where the data was so slow to the point I couldn’t even do a speed test because they’d fail. Some times are in the early evening so that’s most likely congestion. There have been other times, however, between the hours of say 12-5 a.m. where I’d have thought the congestion issue would be gone but can’t connect or it’s very slow. This doesn’t happen often enough or long enough for me to believe I’m being throttled though.

    • Cam Bunton

      I can’t imagine using that much. I use Wi-Fi almost exclusively. If I used more than 500MB cellular data, I’d be shocked. But I don’t have unlimited data plan.. so.. I don’t like to.

      • thepanttherlady

        I commute so the majority of my usage is on my way to work or home. Netflix, Hulu Plus, Amazon Prime etc. I also stream iHeart Radio during the day. :)

    • Fabian Cortez

      You would be experiencing a heavily saturate cell site due to the lack of proper backhaul.

      T-Mobile just needs to spend some money to increase the backhaul. It’s also not limited to T-Mobile as it seems all carriers are doing the same thing (limiting backhaul).

    • Cam Fas

      My speeds are practically always usable what part of the Country are you in? Do you have wide band ?I had 79mbs yesterday

  • orlando duran

    I use over 40 GB of data every month…no throttling……….the people complaining on reddit are probably only a hand few of people that actually are expierencing data prioritization, while they create multiple accounts and all complaining. …Internet trolls do it all the time, especially sprint trolls. The other issue is that even though you have unlimited LTE, it doesn’t mean that it won’t ever get crowded and slow down. It’s the same concept as a freeway

    • Mike

      They could also be using p2p file sharing and that’s against tmobile tos

  • sushimane

    I went over 20gb and I still get consistent 30 mpbs and no throttling.

  • Fabian Cortez

    There’s no throttling going on.

    This is simply congestion due to various sites lacking sufficient backhaul. The congestion is coming from the massive influx (1 million+ new subs. per quarter) of customers and T-Mobile not keeping up with their backhaul demands.

  • YABD

    I used few months ago 475 GB of data and TMOBILE DO NOT throttled the speed. I had the same fast speed all the time, because tmobile is the STRONG DATA NETWORK.

    • SEBA

      Slow down on the porn…

      • YABD

        No porn at all. Downloading any torrent to test Tmobile network and it is really strong.

        • Golbez352

          You do know that bittorrent is breaking the T&C with T-Mobile. That can get you in trouble.

        • gmo8492

          Not in trouble, just notified that your data speeds will slow down for the next billing cycle. Repeated abuse then gets you cut off completely. Haven’t heard of any one getting to that point.

        • Golbez352

          I had one customer was removed from unlimited data for breaking tethering and using bit-torrent, but that was one that stood out to me. i think total i have seen 2 accounts ever get flagged for data usage, one was like 900gb used on each on two lines, prior to this yeah they got letters and ignored them.
          They are becoming better at tracking customers that break tethering limits it’s only a matter of time till someone gets caught if they are stupid.

        • gmo8492

          Thanks for sharing, at least it gives me a clear idea of how T-mobile enforces their TOS agreement. 900GB is just insane, I think people would have a hard time explaining that even to their ISP. Well at least it not as common as some people think it is, yeah but I totally agree it’s just sheer stupidity.

        • Trevnerdio

          I’ve used like…exactly 2/3 of a terabyte on my Comcast 105 internet before. How the hell do people use 900 on T-Mo? I was patting myself on the back a couple of years ago for using 33GB on T-Mo, pre-“we’re gonna go super nazi on what you can tether to”

        • The tethering workarounds are problematic and need addressed.

    • Cam Bunton

      Data Strong* ;-)

  • SEBA

    I’m using 50GB every month at normal speeds. The only thing I noticed I’m being switched to 4G for cpl minutes and then back to LTE.

    • YABD

      The same happen to me.

  • Glad this has taken spotlight as I’ve experienced myself. Weirdly, this occurs on 4G rather than LTE for me. It might also happen on LTE, but I live primarily in a 4G spot within an LTE area. A

    I watch a fair amount of video content as TMO is my only source to the internet. We’ve cut the cable from Comcast / Verizon. As a result, entertainment comes through Google Play, Amazon, and YouTube (not a Netflix subscriber yet). I have noticed while watching movies, usually mid to late billing cycle, in inexplicably begins constantly buffering.

    Curious about this, I started quickly jumping back to web pages and other apps to see whether there was a noticeable loss in function. At times, it looked like *video streaming* was being slowed, as pages would load normally, but at other times, everything was slow. To make sure this wasn’t subjective, I grabbed both my wife’s phone *and* my LTE tablet to simultaneously compare. Again, I detected a clear subjective difference.

    Finally, I took experiments a step further and loaded Ookla’s Speedtest. The results were disturbing. I found my 4G speed halted to a crawl at times. I couldn’t make sense of it because the speed was wildly inconsistent from one minute to the next, but I was definitely hitting some sloooooooooowwwwwwwwww speeds. I have a screenshot for proof, but I don’t think Disqus supports photos.

    Now is this throttling? I’m not sure and can’t say with any certainty. I tried to rationalize it as the product of attempting network upgrades. I’d hate to think this is a deliberate practice because it is as shady as an AT&T move. Hopefully this can be resolved, either proving to be nothing or explained in greater detail.

    • thepanttherlady

      Upload the screenshot to an image hosting site then post the link here and I’ll approve it.

      • Sure thing.

        http://s14.postimg.org/8gldxjgu9/Screenshot_Normal_App_Image_4.png

        Given that it’s around 5 PM, I suppose congestion is a possible explanation, but it doesn’t explain the discrepancy I experience with the other devices.

        I also don’t understand enough about how the networks operate. I am on 4G and if I walk up the street, it’s LTE. This should mean that most of the people in the surrounding area are on LTE rather than 4G. If most people are using LTE, would network congestion even be much of a factor on 4G? Do they use the same sites and equipment?

    • Hector Arteaga

      Moderators might chastise me for this, but please, get some home internet. It is cheap these days. Replacing your ISP with your mobile device is part of the problem.

      • I would think unlimited music streaming would be part of the problem too, if it were as much of a problem as you make it sound. I know people who chew through similar amounts of data using Pandora all day on a *limited* LTE plan. That seems more significant.

        Besides, for someone who is highly mobile (i.e. not home very often), this is an option that does little benefit and is a waste of money. I am not going to spend money that I don’t need to.

        • Hector Arteaga

          Most people can offload to wifi at home. Just like the guy I responded to. Music uses a lot less data than video.

        • One, when every single customer can stream high-quality music without chewing up their plan, it contributes just as much to congestion as anything else.

          Two, you ignored the fact that most of the data is used *away from home.* To be honest though, it doesn’t matter to me when and where it is used. I am paying for unlimited data and act within my T&Cs. When it is a problem, I will be notified and change my habits accordingly and / or will pay more money.

          You act as if you’re a network analyst for T-Mobile. You’re *assuming* that this kind of usage is *the* problem when it isn’t. I would expect T-Mobile and other carriers to address these kinds of issues by *eliminating unlimited plans.* That hasn’t happened though because there’s obviously more to it. This is a post hoc correlation, especially considering that the majority of subscribers are *not* unlimited and the number of unlimited users who *do* use 20+ gb of data is a fraction of that. Twenty 5gb subscribers can use up to 100gb of LTE. When you’re talking about an area where you have 300,000 subscribers, 50gb is a drop in the 1,500tb bucket.

        • IceMan

          Carriers are addressing the issue by enforcing terms they provided to you when you signed up for their service. They have the right, even on “Truly Unlimited” to throttle, de-prioritize you, or cancel your line. And music, depending on what you’re listening to, often uses no more than 192kbps. Video can use way more than that and that’s an issue, especially for a shared resource (wireless networks.)

        • You’re saying three totally different things and so I’ll address them in accordance of occurrence.

          First Sentence – That is addressing only abuses of unlimited, namely practices that fall outside of T&C. Everything I and most unlimited data users do respects the T&Cs of the service. In those instances where T&Cs are violated, T-Mobile should absolutely address it and, in my opinion, cancel service, such as users exploiting tethering workarounds.

          Second Sentence – You’re presenting it like a refutation, but I not only agree with you, I’ve said as much in other posts. What I would *like* on this issue is just clarity and transparency. Acknowledge the problem and either explain it (via a memo with aderailed explanation on how data prioritization / throttling works) or fix it (via increasing prices of unlimited plans, eliminating unlimited plans but introducing generous tiered plans like a 50gb plan, upgrading technology to meet today’s demands, etc.). Of course they don’t have to do any of this, but it would be not only nice but consistent with the brand image Legere has been trying to build.

          Third Sentence – Misses the point. It’s one more thing that contributes to suggestion. Sure 192 or 256 might sound small individually, but if 30k+ users are doing it in a small area, that contributes collectively to congestion. That’s approximately 6gbs, which is equivalent to approximately 1k simultaneous video users (a conservative estimate too btw). Not a lot relatively speaking, but not trivial and inconsequential for congestion either.

  • fwgrizzwald

    I’ve experienced this same type of “throttling.” I brushed it off as me flashing too many ROMs on my Nexus 6. But even on stock, my speeds have been extremely slow.

  • vinnyjr

    I’m on unlimited data, never been throttled. My speeds have always been very fast. There’s been times when T-Mobile has done work on the surrounding towers, at those times we had much slower speeds but that hasn’t happened in a very long time.

  • The service during busy days at my local mall gets this way. Speeds are exactly 0.2-0.25Mbps; which tell me it’s just congestion—not throttling.

    Chicagoland doesn’t have wideband; I’m not surprised that the network would get congested at a mall.

    • dontsh00tmesanta

      One of my main offices city has only 5mhz for band 4 thus it’s slow from 12 to 6pm

  • Brian the populist.

    In nyc i have noticed my speeds are so slow i find myself having to manually only use 4g service because lte becomes so unusable that im not able to stream pandora or hulu. Sometime web pages wont even load. Thisbis all in nyc the bronx

  • Ty Christensen

    It’s the ones that are on 1GB or the 2.5GB promo that are likely to be the ones that complain about throttling. We’re on the 2.5GB promo but pay $10 more each line to get 4.5GB and we have gone over sometimes and been throttled and it’s slow but it’s to be expected when going over the allotted amount. Before Oct 2014 we were on an old promo that claimed to throttle us at 5GB but I used 15-20GB constantly and never got throttled.

  • Greg Victor

    I routinely use about 40GB per month and I have never been throttled. By the way, I’m in Brooklyn.

  • steveb944

    I don’t use that much data, but I have yet to experience any congestion in my area when I’m on LTE, I consistently get better speeds than WiFi. My only issue is the occasional drop at large events, but I’ve come to expect that, and that drops me to below LTE so it’s going to be slow as is.

    I’m just glad I don’t see 2G/3G anymore, that was bad, but thankfully ended last year.

  • Christopher Olson

    I’ve noticed areas of high congestion get significantly slower speeds on LTE specifically Disneyland. You can almost base the crowd index on how slow my speeds have been there.

  • Dark enV

    Last month I used close to 40GB of data and I’ve begun to notice at work my speeds have begun to drop a good bit. I’m located in Spartanburg SC and I stream youtube with my iOS app Tubex around 5pm every day to watch my favorite movie talk show AMC Movie Talk and I’ve begun to notice a lot of buffering now so I checked my speeds and they were down to about .2mbps which I haven’t seen while on LTE before so this is quite alarming for me to see. Usually where I work I get speeds between 4mbps to 13mbps. My assumption was network work was being done and I’m hoping that’s what it is.

    • Fabian Cortez

      Congestion.

  • Cheyenne

    i am an employee of T-Mobile and i use A LOT of data! i think that people should be grateful that they are not getting overages with T-Mobile like they would be at Verizon. You are getting unbeatable prices, when is it okay to be TOTALLY UNGRATEFUL. People really need to learn to be appreciative for things now a days. Nothing is perfect so deal with what you have! If you have Wifi, use that! stop complaining

    • Kogashuko

      They would be if their plan wasnt “UNLIMITED!” You do the same thing to non-unlimited customers and call it something different. People are pissed because you all are still calling their plan “UNLIMITED” and putting the same limits on everyone else who has a tiered GB plan.

    • Kogashuko

      If your network is congested buy more spectrum. Continuum has the A block for sale in a ton of markets. Yet you refuse to buy it and engage in deceptive business practice… now you might not get such a favorable view from the FCC like you all have been asking for. So, to sum it up, you tried to take the cheap way out and cover it up and got caught. Now you can bet there will be a penalty for it.

      • Anodol

        Why don’t they just print some money to go ahead and buy it with

        • Kogashuko

          They don’t need to if you look at their earning report. They also came in on the low end compared to all of the other major carriers to get.

      • Fabian Cortez

        They’re backhaul-limited, not spectrum-limited.

        • Kogashuko

          Then I don’t see that being an issue here with all the new fiber they are tapped into.

        • Fabian Cortez

          Then I don’t see that being an issue here with all the new fiber they are tapped into.

          Fiber is just a medium.

    • Jason Crumbley

      Yes, I should be grateful for getting less than what I paid for.

    • ssjchaseutley

      You aren’t an employee. No one is dumb enough to believe you.

    • SEBA

      Deal with it? Why should I? I’m paying 348 a month. You should be fired!

  • gmo8492

    I’ve gone past 20GB consistently and noticed slowed data speeds, but I guess it was just congestion. Good thing Legere acknowledge this, so hopefully we will get better capacity on each cell site. If you’re adding 1million+ customers every quarter then its easy to understand that the network will start to feel the strain of new connections consuming more data.

  • Jason Crumbley

    Happens to me every day after I get home from work at 4 pm to until about 9-10 pm. While I’m at work, my speeds are fine. Once I get home, It slows to a crawl. I only live 2 miles from where I work. I use about 10 GB of data a month streaming music.

    • Anodol

      Is that throttling or is that just a congested tower close to where you live?

      • Fabian Cortez

        Congestion.

      • Jason Crumbley

        I get supper slow speeds with a normal ping time when testing.

  • J_Luxe

    Data THROTTLING and Network CONGESTION are two totally different things. If you have an Unlimited Data feature, than that’s exactly what it is Unlimited. Now, if you’re stuck in traffic you should expect your local towers to be congested, it’s common sense. That issue goes for any network. I’ll gladly take my Unlimited data on T-Mobile than being charged for extra data and slower speeds on Verizon or AT&T.

    • Donald Wilson

      Agreed… Throttling is like your car only going 55mph after you go 20 miles. Congestion is like trying to get to work during rush hour when there’s a million people on the road and it clears up when people get off the freeway. Fundamentally different issues.

  • CJ Jacobs

    BS. 3 months ago I called because I consistently noticed that when I’m over 20GB during a month my data speeds get slow. As it so happened I opened the T-Mobile My Account app and noticed a notification that said something to the effect that I had exceeded my hi speed data allotment even though I’m on an unlimited plan. Mysteriously speeds went back to normal after my call.

    • KingofPing

      One instance where their system incorrectly flagged you as being on a limited plan does not in any way suggest T-Mobile is throttling on any scale, much less every high-consumption user.

  • TK – Indy

    Last quarter during the earnings conference call, T-mobile management said that they believed that unlimited data was sustainable for another two years. Maybe their unexpected continued growth is accelerating that and it will be sustainable for less than that, or not at all.

    • Hector Arteaga

      That’s not what they said at all. Watch the Q&A at the end of the videos. I posted a few worried posts because I didn’t completely finish after the two year uncontract announcement. Then I finished the whole thing and realized they did say it was sustainable.

  • Timothy Poplaski

    Technically throttling and de prioritizing aren’t really the same beast. Throttling would be limiting speed or data to a specific amount. Like what happens when your high speed data runs out. De-prioritizing would just mean you get what’s left over after everyone else gets theirs. I wonder if T-Mobile is splitting hairs there?

    One idea I’d like to see T-Mobile try would be to allow savvy users (or apps) unlimited “low priority” data, on all plans. No picking or choosing of winners or web sites, so it’d be more or less “net neutral” and completely voluntary. Just announce that port 12345 will be deprioritized but unmetered. You want to torrent, pick that port, knock yourself out, but understand your torrents are at the back of the line and could get very slow during periods of congestion. It’d be a perk that’d cost them nothing to offer beyond maybe figuring out how to tell the less savvy to find a techie to help them set up whatever.

    • Except that in the way that 3G and 4G work, lowering the priority perhaps effectively results in throttling.

      In these technologies, the phone requests an allotment of bandwidth from the tower depending on its impending needs (namely the queued up data) for uploads and the tower likewise allocates some bandwidth depending on traffic directed at the phone for downloads. If the buckets of bandwidth are allocated to a phone with less priority, it’s likely to get fewer of them, resulting in a lower aggregate bandwidth.

      So, while prioritizing sounds like splitting hairs, if my understanding is correct, it’s actually deceiving, for it is throttling.

      • kpb321

        Really the key and relevant difference is when it happens.

        I go over my 1gb of data and I am throttled to a low speed until the month is up. Doesn’t matter where I am or what anyone else is doing my speed is capped at what ever speed they have throttled me at.

        Lowering priority isn’t a flat or continuous like that. Depending on the amount of other traffic having a lower priority might not have any affect on your speed. If you happen to be in a fairly busy area with lots of traffic then yes your speed will drop but it should go back up once the traffic passes and you are no longer in a busy area.

    • Hector Arteaga

      It gets me when people go through great lengths to explain the difference. When both are applied during high usage times only, they have the same effect.

      • Donald Wilson

        While the net effect might be the same, they are fundamentally different.

  • Deibid

    I used 166GB last month and 188 two months ago; did not get throttled and have not ever been throttled for the two years I’ve had T-Mobile

    • Roger Sales

      Holy shit, have you ever used wifi in your life?

    • George

      Why the hell are you using so much, it slows everyone else down. Use WiFi you clown.

      • stluser

        an internet only(wifi) service with charter will cost you $60 a month. what would be the point of having an unlimited t-mobile data plan if you’re also paying for wifi? that’s not getting your money’s worth.

      • smackyobitchass

        What makes you think that some Ppl can afford WiFi +cellular service plans?? Take your head out of your a** and get off your high horse …if you are paying for unlimited data plans that what you should get period..

        • Mike

          If you cant afford Wifi, How can you afford devices that depend on a web connection? Isnt that putting the cart before the horse?

      • Deibid

        Because I have unlimited data, clown. Why would I use wifi when I have unlimited data, clown

  • lilcapricorn

    I am a tmobile employee and I have a friend who’s only source of internet is their phone, Galaxy S 5. She uses over 20GB a month every month and for the past 3 months about half way through her bill cycle her phone is basically unusable as a data device. She has spent numerous hours on the phone with customer care, some of which I have been witness to, and has been told multiple times from supervisors that it is because of her high data usage. She IS on an UNLIMITED data plan and all they do is tell her sorry and offer to credit the cost of the data. As a friend who is also an eemployee I get the honor of hearing her complain about it constantly and I don’t blame her because she is not getting what she pays for. I would also like to emphasize it is NOT congestion because, like I said about half way through the bill cycle, who phone is not usable as a data device, no matter the time of day or her location. Couple that with everyone else who has tmobile service around her has no problem with their service at the same time in the same location. So yes, no matter what you want to call it, TMobile IS slowing some of their unlimited customers down.

    • Guest

      Has your friend never heard of WiFi before? I’m not trying to be rude but you’re making it seem like she is restricted to only mobile data. Maybe you should discuss with your friend other avenues of being able to access the Internet?

      • Donald Wilson

        The OP states it’s her only source of internet. Secondly, using WiFi is OK if there’s a “Free to use” WiFi service nearby. Mooching off a neighbors WiFi is probably not secure and can be construed as theft of service.

  • JD

    My speeds get affected here in myrtle beach SC.I actually switch to hspa because it will be faster then lte.I avg 20-30gb per month

  • George

    Why don’t all these mofos just get home WiFi. Using over 100gigs is not good for any of us at all.

    • Hector Arteaga

      The people complaining are all saying it is happening at 17-21gb.

      • George

        True I read that but even using 17-20 gigs seems excessive. There’s WiFi everywhere nowadays. I think we should all be cognizant about how much data we are consuming.

        • Hector Arteaga

          I don’t believe that to be excessive. I only believe it to be excessive, when people replace their ISP with their phone. That’s when it gets me upset.

        • George

          That really pisses me off too, home internet prices are pretty low these days.

        • Fabian Cortez

          Where?

        • I’ve replaced my ISP with my phone and don’t see the problem, but my case might not be what you have in mind. First, I’m frustrated with the ISP options and refuse to do business with Verizon and Comcast. However, second, I’m probably not your typical user. I stream video through legitimate sources, like Google, ESPN, Amazon, etc., but I do not do gaming or torrents. My typical monthly usage is between 20-60 gbs, and when I need to use a laptop or tablet, I have data plans I’ve purchased for those (LTE hotspot device and LTE tablet plan, respectively). I don’t see why I should donate $40+ to Comcast and Verizon on top of that when this has more than suited my needs, especially considering that I’m away from home the majority of the time.

        • Hector Arteaga

          I do. You’re exactly the reason why companies start wondering if unlimited is sustainable. Get some home internet. Set your feelings aside.

        • He already did: T-mobile.

          Your suggestion is akin to one often made a decade or so ago that heavy users of minutes were hogging the network and should use their plain old telephone at home instead.

          T-mobile sold a bill of goods and now it’s his fault that it wasn’t delivered as contracted?

        • Hector Arteaga

          We are just going to have to disagree. Mobile service is not meant to replace an ISP, which is what he’s doing. It is wrong.

        • Wrong?

          Ethically? Economically? Politically? Pragmatically? Physically? Scientifically? Do explain.

        • They said the same about cell phones and landlines in the last century. Welcome to the 21st century, when unlimited minutes is taken for granted, just like unlimited data will soon be.

        • That is an appropriate analogy. I completely forgot about that, and in hindsight, those claims were exposed as desperate attempts to maintain revenue streams from companies who stood the most to lose (MCI) and from companies that were double-dipping (AT&T). Even today, Verizon (and Comcast) preys on people by forcing them into services they don’t need or use with these bundle packages. As far as congestion goes, it’s a technological problem, not an ethical one, and like phone minutes, the companies are responding appropriately by developing and / or rolling out better technology. If it becomes an insurmountable financial liability for them, then unlimited plans will disappear or increase in price. That’s business.

        • JeffreyME

          I don’t recall anyone of significance stating that cell can’t/won’t replace land lines. It’s possible — though I’m personally doubtful — that cellular data service will eventually replace ISPs, but its not going to happen in the next few years.

        • Aaron Davis

          Why ISN’T it supposed to replace home internet?

          When T-mobile gives you speeds of 10-70mbit and your only option for home internet is 7mbps DSL (on a good day), it makes no sense to pay the extra $40-80/mo for DSL when you are already paying $60-80/mo for t-mobile.

          If t-mobile started selling unlimited hotspot devices for $60/mo while maintaining at least 20mbit speeds, they would blow DSL (and cable in some places) out of the water.

        • IceMan

          Home ISP is a dedicated line to your home. Wireless spectrum is a shared resource. If you’re using 60GB a month, most other people in your area will not be able to use the network because of how much data is being used, or their experience will be a bad one. I do believe as technology evolves, unlimited data will be something that will eventually be sustainable, but for now it isn’t, and T-Mobile can’t dish out a dedicated site for every customer.

        • Don Goyo

          So…the “Data Strong Network” has no capacity…?

        • IceMan

          Where did I say they have no capacity? I’m emphasizing that regardless of how much spectrum you own, it is a shared resource. If people aren’t offloading at home, then it’s only causing more stress on the network. For the large file downloads, it should be offloaded onto a network that has much more bandwidth.

        • Don Goyo

          “most other people in your area will not be able to use the network because of how much data is being used, or their experience will be a bad one” = capacity problem.

          If you are selling and offering unlimited service, stating you have more than double the capacity per customer than your competition, marketing yourself as the “Data Strong Network” then, you shouldn’t have that kind of problems.

        • IceMan

          Yes, that is where they went wrong. Of course, in the terms and conditions, it states your speeds can be lowered at any time they deem fit.

        • Don Goyo

          I think its abusive to slow down customers to .04-.09 Mbps, specially your unlimited customers who pay more and usually have better credit. You should treat them as VIPs.

        • IceMan

          I also agree – if there was even a congested site issue, it should make sense to give everyone equal balance. IE: 100mbps available, with 100 users, give each person 1mbps. Slowing them down to 0.15mbps at most makes it slower than Edge, which means customers can’t even stream music.

        • Don Goyo

          Exactly, that makes a lot of sense.

        • Mike

          None of the 4 networks have the capacity. They are meant to serve mobile devices. If everyone used their mobile network all the time, everyone would be slow a spectrum is a limited resource.

        • wright1bby

          “Home ISP is a dedicated line to your home.”
          Tell that to the ISPs in my area….They won’t even sign up new customers or allow you to upgrade your service as they don’t have the capacity to get it out of the area. They can’t provide any of the network speeds they have sold to current customers. That 15 MBS dedicated line might reach 1-2 in the middle of the night.

          Wireless is the only way to get anything like broadband service here.

        • maestroalvarez

          It is not wrong unless it is explicitly forbbiden.

        • maestroalvarez

          That is a very good point Augustine, regarding how people thought phone minute “hogs” were going to spell doom for everyone. Now nobody cares how many mintues you use. Network congestion will be a thing of the past once the new technologies are adopted.

        • maestroalvarez

          I disagree. The network capacity is the reason companies start wondering if unlimited is sustainable. A true 4G LTE network should not be so easily congested IF the carrier installs enough towers for the population they are serving. Plus, with new wideband technologies and newer generations of bandwidth, network congestion will be mitigated. This discussion will be a thing of the past, especially with Nokia and Samsungs 5G developments.

        • AngryBadger

          wait, from what I’m reading; you are using everything like it is meant to be. unless you are tethering phone and hiding the usage, I don’t see the reason for concern on your usage.

        • You are correct. I even pay for my tethering by using an additional mobile hotspot in conjunction with my allotted 5gb from our two phones (15 gb total). I try my hardest to save money but do it legitimately and legally.

        • Glitch

          You have no right to be upset. We paid for unlimited, we’re using it.

          And for the people saying that wifi is everywhere, go 5 fucking minutes out from the suburbs, I dare you.

    • KingofPing

      When the future is heading more towards end-user’s data access not being bound by location, this kind of argument gets more and more ridiculous.

      WiFi is becoming less and less of how we access our data. It is *not* the answer.

  • BadBatz

    Remember TDMA..? No time slots left, no access to the network. (1G/2G GSM networks were TDMA.) Once you got access, you were OK, i.e. you wouldn’t be “throttled”, all slots were equally good/bad . CDMA made it a bit more complex: more “slots” available with lower quality for everybody once the “slots” become too numerous. LTE was supposed to change it but really didn’t: if the network gets congested it starts behaving like CDMA and simply throttles some or all users, sometimes/always indiscriminately. Now, I’m not saying that T-Mob doesn’t throttle or “lower priority” on purpose, to the contrary, I’m inclined to believe that they do, but sometimes simply the network is slower than death, no purposeful throttling needed… In Denver, esp. close to the old Stapleton airport, I often get .2 speeds in the afternoon while connected to LTE and FAR from my data limit (3 gig) – it simply is a lousy network .

    • Fabian Cortez

      They need to spend the money on more backhaul.

    • Fabian Cortez

      They need to spend the money on more backhaul.

      • NorCalOffspring

        My thoughts exactly.

  • Goat

    You should add a tl;dr Cam :P

  • Chris Adams

    My speeds have been absolutely horrible near Charlotte the last few weeks. I was getting 12-15 mps for well over a year but now I am lucky to break 2 mps and some mornings I am getting just 0.5 or worse. T-Mobile says it’s congestion. I don’t know what’s going on. I am also dropping down to 4G and having a lot of problems with SMS being undelivered. Sounds more like general network problems, if it’s due to upgrades let me know, I’m fine with that. But I am paying for unlimited data on 4 lines and around 9am until 6pm I can’t even stream from Rhapsody or Google Play Music without it crashing. This is happening on both an iPhone 5C and Note 3.

    • Be Peace

      My next bill payment will be congested. This is getting crazy. It’s worse than it was prior to 4G. I’ not a heavy user but when I want to watch something on Netflix during my lunch hour and can’t then I’m paying for something I’m not getting.

  • Charlie Kelly

    I’ve used about 250GB so far, and my speeds are just fine and dandy.

  • D Griffin

    I used 41.1GB last month from just my phone and another 3.4GB of legal tethering. My low usage months are 10-15GB, with my typical usage being around 20GB. Lots of streaming and large file transfers.

  • Gregory Taylor

    I wish I could show you a screen shot of my data speeds 0.48 download and I have unlimited data I have called customers care several times over the past 7 month I have changed the sim card I have a signal booster and still getting slow data speed

    • Ralph Conrad

      The signal Booster won’t help. I have one and all it does is cut my speeds in half.

    • NexusPhan

      Sounds like congestion.

  • unknown

    I can assure you we have looked into these matters closely. In fact most of the users we have spoken with that are in fact experiencing de-priortization have either; rooted their device to allow unlimited hotspot usage, using file sharing sites and or torrents. The other portion are mainly users using their device to stream video/audio for extensive amounts of time which are way above everyday use of a NORMAL USER. To the users complaining that they are paying for unlimited and are not receiving it please I encourage you to read over Section 11 of our terms of use under Protective Measures. Keep in mind we are a no contract carrier you do have the option to leave T-mobile at any time with no penalties, however I dare you to use the same amount of data with any other of the major carriers and i can assure you, you will probably be knocking on our door upon getting your first bill. Just like you pay $30 for unlimited web with no overages, so does JoeShmo next door who unfortunatly can not take advantage of it because you are downloading all these illegal movies in order to avoid going to the theater and paying $8. And to the ones who are not downloading please reply to this post with a example of how you are able to use 50gb in 30 days i would be delighted to hear your feedback.

    • Moe

      Last year I took my wife and 3 daughters (3, 2, and 3 months) to Disneyland. Due to the financial hardship that my parents are facing, they were not able to go with us. To allow for my parents to see their grand children enjoy Disney, I would upload each days videos at night. Both my wife and myself recorded all of our videos in UHD. I think I was averaging over 15GB used per day.
      While this is not an everyday event for me, I am sure others do the same thing. Last thing anybody wants to do is run out of space on their phone or not have photos / videos saved while enjoying a family vacation.

      • Ralph Conrad

        There are months wherein I would use pass 20 GB because I use VoIP to the Philippines a lot and tmo is just so much faster than my home Internet. I’ve never experienced slow downs though but that might be because I live in the suburbs of CT.

        • maestroalvarez

          Kababayan!!!

    • stluser

      my coworker is a native of cambodia and he doesn’t have a tv in the place he shares with a roommate. he streams youtube music 24/7 and video chats with his wife in cambodia for hours each day. he hits over 50gbs every month. never less than 30gb. his biggest data usage is the line app followed by youtube. its all being done on his galaxy s6 and galaxy tab 4 through hotspot. the hotspot cuts off at 5gb. he does not own a computer.

      • DahBoner

        And it probably costs about $13 or less per month. Americans are getting ripped off. My plan throttles download speeds after 3Gb/month, but I usually only use Wifi at apartment, which is only $3.33/month with speeds up to 30Mbps. Obviously I not using Comcast or T-mobile

    • Kogashuko

      I think you might find that the new rules under net neutrality will pobably trump your Section 11 that you have hidden in fine print. In fact fine print at all is usually frowned upon. Users do things like use data and root their phone. There is nothing wrong with this and it certainly isnt “illegal” in fact most turrenting isnt ether. Just because someone makes a DMCA claim doesnt make the person with the content guilty (hopefully the DMCA will be the next thing to go after the patriot act.) Just remember when you all are asking the FCC for this stuff it might not be a good idea to go behind their back and do something else…

      Bottom line, if someone pays for a plan that is titled “UNLIMITED” it damn well better be. I use 1-2gb per month but if I have to use 10gb you better not throttle me! Justify it all you want “no one else offers unlimited” this may be true but look at how well it has worked out for everyone else who messes with “unlimited” users. Go ahead, get rid of your unlimited plan and see if people stay with you at the numbers you have been seeing. You already have an uphill battle with lack of low bad coverage, subscriber rate, meager participation in AWS-3, and more importantly your refusal to purchase the rest of the 700a licenses in the rest of the country that ARE for sale now!

    • Fabian Cortez

      Please explain how when I use only 10 GB, I still experience the same issue at the same cell site around the same time of the day?

      Also please explain how all demo phones in your store also experience the same issue during certain hours.

      Congestion.

    • Chris Meyers

      Stupidest response of the day. If T-Mobile is paying this fool, they should reconsider. Regardless of whether there is a Section 11 or whatever legal mumbo jumbo you posted, when you talk about having an unlimitd unthrottled plan as a marketing and consumer pitch, you dont trot out garbage like this as an excuse., telling customers to alter their usage on an unlimited plan. Even Legere isnt stupid enough to try this guys approach. Go back to the drawing board, and get a new job.

  • TmoFriend

    This has happened for me during the last 2 months. Every time I called customer service I was told to either “reset my APN” so it can reconnect to a nearby tower, or go to the store and get a new sim card. I have done both, and have the S6 Edge, but I still experience the same thing once I go over 10gb (yes I have the truly unlimited plan).

    • schweddyballs

      That’s just normal congestion. DE-prioritization doesn’t happen til after 17gb’s

  • ArchangelRenzoku

    De-prioritization doesn’t necessarily mean lower speeds all the time, or throttling. It’s all QOS. It just depends on what data is prioritized before yours. Being deprioritized can still mean full speeds if no one else is on your tower ;)

    I guess what upsets me though is that we’re still getting customers on T-mobile’s prepaid carriers using lots of bandwidth, plus we’re giving away some now to Google for their MNVO. These congestion issues should be addressed first I think. But I’m still happy to be with a network that puts so much subscriber money back into infrastructure.

    Speeds are usually 20-30mpbs where I live without the new band, but I’ve been to areas where it drops super low like some users report. It’s just congestion, people.

  • GinaDee

    I’m glad Legere isn’t afraid to bring these topics to the forefront and be transparent about them.

    • Kogashuko

      I wouldnt call this completely transparent.

      • I wouldn’t either, but it’s at least a start. I just want it acknowledged and either fixed or explained. If it’s network congestion, tell us about it and how T-Mobile is planning on fixing it. If it’s “deprioritization,” own up to it and explain to us how it works.

  • Brian Richards

    HE doesn’t specifically deny prioritizing though. Throttling means capping speeds. Prioritizing just means your speed isn’t capped specifically, but your data is always low priority. I’m assuming they mean some type of QOS system. I’ve noticed this too. My GF has a limited plan, I have unlimited. When we go busy places she ABSOLUTELY has faster data access than I do.

  • edfranco1

    To all you idiots abusing the unlimited data, you will cause EVERYONE to loose there UNLIMITED to throttled unlimited. Remember, you’re NOT on contract so therefor T-Mobile can change your plans at any given time and there is nothing you can do about but switch carriers.

    • Glitch

      Go pound sand. Unlimited is unlimited. Period.

    • Chris Adams

      Well then I will switch. I put up with spotty coverage so that when I do get service I get UNLIMITED data at what should be high speeds. What good is having a super fast network if users who pay the most for it don’t get to use it how it was advertised?

    • smackyobitchass

      How can you abuse something that you are told you are paying for idiot? ??

    • gmo8492

      That’s like saying we can’t let Big Joe eat to his hearts content at the buffet or else the restaurant is going to kick everyone out.

      • maestroalvarez

        Lol..we made the same point. I agree. Don’t call it “All YOU can eat” and them kick Big Joe out when he lines up for his 3rd serving.

      • Poor Big Joe….

    • gmo8492

      That’s like saying we can’t let Big Joe eat to his hearts content at the buffet or else the restaurant is going to kick everyone out.

    • maestroalvarez

      The only incentive to drop unlimited data plans is network managment. When new technologies finally arrive (5G Networks and beyond), there will be plenty of bandwith for all subscribers.
      Saying that people are abusing an unlimited plan is like saying that a few people who visits the buffet line 4 times and fill their plates will mess it up for all people at the restaurant. Not true. As long as they do not attempt to take out food, they are consuming within the fair use that the restaurant. When they call it an “All YOU Can Eat” restaurant, YOU may be able to consume more than the average person. That does not necessarily make you a hog. Don’t cook for 40 and accept 60 and you will not run out of food at the line. At this point, T-Mobile can’t take 60, so I can understand the depriorization issue. T-Mobile, as we all know, is working frantically to solve this issue by adopting and deploying new technologies as soon as they get their hands on it. I am sure that those network engineers are working overtime.

    • KingofPing

      Yeah. uh-huh. Okay. Sure. You bet. Whatever, sparky.

      ….smh

  • edfranco1

    How long do you abusers think the completely unlimited is gonna last? Keep abusing it and you will see.

    • eAbyss

      Abusers? How can you “abuse” something by using it as intended? If you pay for unlimited, you should get unlimited.

      Go troll somewhere else.

      • smackyobitchass

        That troll is just doing it’s job Lol

    • maestroalvarez

      Abusers are those that go beyond T-Mobile’s Accetable Use Terms. Most doing 20-30GB are simply on high-quality video consumption on Netflix, YouTube, FaceTime, Skype and other sites, (even Facebook offers videos now),. Abusers illegally tether their laptops and hack their phones to hide this tethering and use Filesharing networks to download thousands of songs and tens of hundreds of movies per month.

      As technologies reach new levels, namely, Wideband LTE, network congestion will be a thing of the past. Samsung and Nokia have both been exploring 5G technologies that offer speeds in excess of 10Gbps, 10 times faster than Google Fiber. ( “Nokia believes that its 5G technology will allow for real-world speeds of about 100 Megabits per second when the network is most congested”-CNN Money)

      • Fabian Cortez

        Do not forget pCells and LAA/LTE-U.

    • KingofPing

      You morons keep making this claim…and we still have unlimited and the CEO still holds up these “abusers” as examples of their Data Strong™ network.

      How long do you losers think you can keep crying about this BS before not a single person can take you seriously?

  • zx6guy

    I’m looking forward to how this all plays out

  • Ray

    I average around 50 gb a month. The bulk of my data goes toward YouTube and Web surfing which are acceptable under t-mobile’s terms of use. UCLA’s WiFi has gone downhill. Constantly cuts off. The funny thing is that it’s where the Internet was born. Because of the bad WiFi, I rely on my phone for Internet. Heck, I don’t even use my laptop anymore. I’ve seen my speeds slow to .01 mbps numerous times a day over the past few months even at 3am on a weekday. I stays like that for an hour or so then repeat hours later. It’s starting to get annoying.

    • maestroalvarez

      I feel your pain. I understand the Network Managment, but feel that the de-prioritization is, in most cases, worse than throttling. When throttled, I could still navigate FaceBook, Craiglist and most News Sites; even use GPS. Deprioritization makes my GalaxyNote4 feel like a 2003 flip phone, and that is not a good customer experience. Wideband LTE deployment as well as Band 12 deployment will help this issue. The reason I say Band 12 will help is that, at this time, only select devices can operate at this frequency. The weird thing is that my phone can operate on Band 12 and it (Band 12) shows up on my LTE Discovery App daily when I am at home but it comes in very faint signal. Perhaps if they enabled Band 12 in nearby towers (even every other tower), you would see significant network congestion improvements. What do you think?

  • bisayan

    Aahhh yes….This happened to me all the time recentlyq, I use about 20-30gb each month I thought it was just my android phones but then this…Yes I beleive they are throtlling me as well…smh TMobile.

    • maestroalvarez

      Kababayan!! :)

  • maestroalvarez

    I have posted videos on my YouTube Channel and blog having to do with this very issue. I understand that network management is a must, but penalizing one person for doing 20GB by de-prioritizing them to the point that they cannot stream anything; even go to Craigslist, a very light sight, is unacceptable. I would much rather be throttled to 2-3Mbps than to be slowed down to what I have experienced: 0.01Mbps, which reneders my device useless, even to send MMS messages. I admit I am not the average user. I am a power-user and frequently laud T-Mobile for their strong network and UNcarrier moves. De-prioritization, to me, is akin to selling 40 seats on a bus that only holds 30 and then telling the 10 “extra” folks that they can’t ride, even though they were “promised” a seat.
    In this case, however, I feel that with such great marketing, this problem is actually a good sign; one that proves T-Mobile’s Marketing strategy and the increase in sales of higher end phones is creating more demand for data. Let’s face it, if you have a Blackberry Bold or a small 4″ low to mid-range phone, you are not as moved to consume media as you would with a 5.7″, 2K display. Too, you are not as likely to take as many videos and pictures to upload them to “the cloud”; especially now that most of the more recent best selling phones offer 4K recording with optical image stabilization.
    I know new technologies such as Wideband LTE will successfully address these issues. Meanwhile, rather than having 95% of the users streaming YouTube at 10-20Mbps and the other 5% streaming at 0.01Mbps, I think all should have, at least a consistent 4-6Mbps

    • VicRooLoo

      De-prioritization, to me, is akin to a person taking up 2 seats and getting frustrated at being told to stand when the bus is at capacity.

      Its awful for the person who bought two seats. Its awful for the company to have to force the customer who paid more to stand and the people who took the two seats are completely oblivious.

      • maestroalvarez

        Apples and oranges, my friend. Why sell unlimited plans if you don’t have enough capacity. Charge for the data. I will pay for my 30GB per month if I want to.

    • former_tmo_rep

      Zzzzz

  • VicRooLoo

    Throttling: When your speeds suck all the time because you used a lot of data
    De-prioritization: When your speeds suck during active network usage because you used a lot of data (but is supposed to go back up when network traffic subsides)

    Its interesting when you assume that high network traffic is from only data users.
    So, it will eventually happen that the bucket users will stop using their data or run out of data letting the unlimited users back on to full or high speed.

  • Why is that executive and politicians lie all the time and get away with that and ordinary people go to jail for that?
    Because WE LET them to.

  • Paul

    I hit 20+Gigs in Dallas and only see slightly less speed during rush hour, or maybe during the lunch rush. Never had speed reduction go that low. This leads me to think that it likely isn’t throttling. If it was, I’d have experienced this with my high data usage.

  • Mike

    I had a similiar issue turns out my APN was corrupt i called T-mobile and i pretty much re-added the APN key under a different name and set it up speed was normalized again

  • justin l

    i have used a high amount of data lately (MLB At bat) since baseball season. i havent noticed any throttling, Now certain areas im in the signal seems depleted as is the speeds. but thats to be expected.

  • Robert L

    I’ve been noticing the same exact thing.

    The speeds have been getting terrible – and I, well shit… I’m an incredibly “heavy user.” I just didn’t think anything could be done about it.

    I’m glad they got his attention.

  • taron19119

    I use 80gb of data and am not being throttle and i live in philadelphia so its not happen to everyone

  • Don Goyo

    I have the same issue near the 17-20GB, from 4pm-10pm weekdays the phone is useless…if you’re selling unlimited service, stating you’re “the Data Strong Network”, then you have to provide what you’re strongly offering. Any other excuse, is exactly that, an excuse!

  • kuma

    I have the sane issue, i used to have 3-5 LTE signal bar inside my house for almost two years but since like one month ago ilI don’t get LTE unless the drive half mile to connecte LTE, so called t-mkbile rep. Four tines no fix. On 4G i am getting 0.2- 0.5 mbs, sometimes it doesn’t one one page so I am about to leave a t-mobile after 10 years. Riverside, CA

    • Mario

      Yo contact me my I know the engineers in Los Angeles and they can fix your issue my Twitter is @scarfacemario

    • Chris

      I noticed slower speeds starting about a month ago too. The latest excuse is that they are converting the EDGE towers to LTE so they need to shut them down while they do that work. This is causing more usage on the other nearby towers. If that is really what is happeing then that’s great, there’s a light at the ned of the tunnel. But this could also just be customer support blowing smoke to get me off the phone.
      Whatever the case, if I can’t use my unlimited data when I want to then there’s no point of having it and then it’s better to be with AT&T.

  • Crucifixion Cruxi

    This has been going on in my area for several months now. Speeds are so slow speedtest app won’t test because it’s so slow. I’m on the unlimited family plan 100$ 84054

    • NorCalOffspring

      Light up T-Mobile tech support. No excuse for getting slow speeds in North Salt Lake City. I was there last July and consistently got 24mbps or better

  • iMotoXperiaGalaxy

    Johnathan strikes again! I’m sure Randall is laughin’…

    Haha!

  • Gregory Taylor

    I not saying that I am getting throttle because @ my job I get great speeds but I can’t watch Netflix on the job I do believe it my be a network congestion issue

  • benny

    It’s time for tmo to stop selling unlimited high speed data plan. Like att&vzw have done.

    • iMotoXperiaGalaxy

      Agreed!

      Haha!

    • Chris

      Ugh no. I love my unlimited data plan.

    • Justin Smith

      NO I could not live without unlimited data!

    • Andrew Singleton

      it’s time for aliens to invade the post office.

  • GoAskMark

    Im curious how can someone use that much data on their mobile device. I use it constantly and hit maybe 10. when i was conservative and on the lower tier plan, i would hit my limit but on or around the 20th of the month. so i would have 10 days of throttle which wasnt so bad.

    For what we are paying this is a steal. If you don’t want it, go elsewhere youre not bound by contract.

    • iMotoXperiaGalaxy

      $80 is overpriced for any plan on a single line. Factor in EIP and JUMP and taxes and fees and you are paying the most overpriced wireless plan/bill on the market. Lucky for me I’m on a great discount, made the Loyalty Department my b*tch!…. and rarely leave the city. Or else I’d switch to Verizon, no doubt…

      Haha!

      • Stefan Naumowicz

        How can you call it overpriced when there is nothing to compare it too?

        • Fabian Cortez

          Don’t feed him. It’s not worth your time.

      • NorCalOffspring

        Switch to Verizon. Then come back and tell us how much money you’re saving.

    • Justin Smith

      I use on average 150Gbs of data each month. I don’t use Wi-Fi very much and don’t restrain myself on what I use on LTE since I have unlimited data. I typically only use 10-15Gbs of data over Wi-Fi

  • jordany argueta

    This is exactly what I been experiencing, slow speeds on LTE even with full bars of service. Sometimes I have to switch over to regular 4G to get higher speeds. This was never an issue when I had my Samsung GS3, of course it didn’t have LTE.
    But I purchased a Note 4 because it supported the 700Mhz and is deployed in my area.

    • NexusPhan

      That’s network congestion. It happens.

      • jordany argueta

        It shouldn’t happen everyday. I understand if this was at a stadium, but i’ve never had this happen at my work place before. Some where Tmobile has an issue that needs to be addressed, this is not normal.

  • Kenny Untz Untz Koehler

    Uuummmmmm this article is about 5 years late lol my friends w/ T Mobile have had that complaint for as long as I can remember.

    • Andrew Singleton

      maybe 5 months, but what existed 5 years ago is barely the same industry, especially as a t-mobile fancustomeremployee

  • Craig Foster

    I’ve been “deprioritized”. Which means my phone is unusable.

  • Adam Sharpe

    I noticed today that once my “unlimited” device hit 5+ GBs of usage, the speeds slowed way down, from 5MBsp to 0.50.

    • Justin Smith

      Do you have the $70 plan? That is a plan which is limited to 5Gbs of high speed data. It is “unlimited” but not at high speeds.

      • Adam Sharpe

        Nope! The $80 unlimited plan. :/

        Sent from my T-Mobile 4G LTE Device

        ——– Original message ——–

    • Djdavidvaux

      You should contact a rep or visit a store. What you’re describing is incorrect. The unlimited plan will not throttle you, and if it is for some strange reason, visit a store immediately. You may have the $70 plan.

  • timmyjoe42

    I’ve had issues with the data speeds on my Nexus 5 (stock Android 5.1) in downtown Cincinnati being very slow (About 0.20 mb/s download) for about 2 months. I confirmed the same speeds with a co-worker’s Nexus 5 (also stock). Another co-worker has a OneplusOne (running Kit Kat) and has download speeds of 4mb/s+. Speeds on my Nexus 5 at my house 15 miles away seem to be in the 4.5mb/s. I have full LTE bars in both places. Swapping out my SIM card to my Nexus 4 (Cyanogenmod 5.0.2) gets me download speeds of 8mb/s+ on HSPA. I went through a chat with T-Mobile support and they told me I had to call technical support. Calling them just put in an engineering ticket request. I still have no resolution on the issue. Any thoughts? Did 5.1 break our data speeds on select towers? I’m surprised this isn’t a more widespread or known issue.

    • Myles Douglas

      The OnePlus One only has HSPA+ in Cincinnati because it does not have band 2 LTE for Cincinnati. So the area may be congested.

      • timmyjoe42

        So is there a way that I can switch my Nexus 5 from LTE to HSPA? Maybe I’ll just use my Nexus 4 when downtown. That’s pretty terrible service if that’s the case. It’s been continuously slow for months.

        • TK – Indy

          If you have rooted your Nexus 5 you can disable LTE. Look for an app called Nexus 5 Field Test.

        • timmyjoe42

          But it’s so cheap, and the wifi calling, and the unlimited data, and the GSM network, and the $10 international texting and calling plan for the whole family…

        • TK – Indy

          All true, except the cheap part. T-mobile is expensive unless you have a lot of lines, and then still expensive for unlimited. Look around, Spark is live in Cincy.

        • timmyjoe42

          I’ve got 6 unlimited phone lines and an iPad with service, for $180 which includes my $25 per month device payment. I don’t think anyone else can beat that or even come close.

        • Myles Douglas

          Yes you can, if you go to settings>more>and celluar networks there should be a setting to change the network type from LTE to 3G.

    • Justin Smith

      T-Mobile has a huge lacking of spectrum in Cincinnati for the population. Their speeds are bad just because there are too many users on a low capacity band 2 network. Hopefully they will be able to get more spectrum in the area soon and improve capacity and speeds!

    • timmyjoe42

      As a follow up, I think I’ve diagnosed it to network congestion on the LTE which is pretty ridiculous. I got into the office early and ran speedtest.net at 5mb/s at 7:00am. Now at 8:50am, I’m back to 0.4 mb/s. Sigh…I guess there isn’t much I can do about this except not use data on my phone when I’m at work, switch to an HSPA device, wait for them to build out the network more…or dump T-Mobile.

  • Datahound

    I use anywhere from 200 to 300 GB a month and don’t get throttled. If you pay for unlimited at T-mobile that is what you get! They will not slow you down.

    • Andrew Singleton

      if you read, the issue is affecting those in congested areas. you may have a very healthy tower near you and that’s wonderful for you.

  • TK – Indy

    Now we see who is the dumbest. Even more so than dumb and dumber. T-mobile, already the carrier with the highest average data use per user, is finding out why you can’t have everyone streaming NetFlix and Hulu everytime they get a spare moment. That average data use will now skyrocket, the network will slow to turtle speed, and the party will officially be over.

    • Fabian Cortez

      Yet Sprint still offers unlimited…

      You’re illinformed about many things and need to stop trolling when you think it’s convenient to your sad argument. Which is what again? Sprint’s better?

      • TK – Indy

        Sprint compresses video, a fact that you have complained about before, I believe.

        • Fabian Cortez

          Sprint compresses video, a fact that you have complained about before, I believe.

          And images.

          However my question was sarcastic.

  • R Hawks

    I also have truly unlimited data on T-Mobile and I also use about 300GB a month on average and have never been slowed or throttled. I get a consistent 70+ Mbps download speeds and about 20-25 Mbps upload speeds. Any time of the day, any day.

    • Andrew Singleton

      what the HECK are you using on your phone?! lol

      • R Hawks

        Its a 3rd line. I use it as my internet source for my whole house. Mainly just Netflix or Xfinity through the chromecast

        • Brandon Schulze

          And this is why we have issues like this… people like you who use their unlimited plan as a replacemt ISP. Thanks Asshole.

  • TK – Indy

    Did you know that a real cap does exist on the “unlimited” data? Search xda, and you will find a fellow who had data completely stopped for the remainder of his cycle when he hit 2TB of usage. Guy actually had the nads to complain about it. It sounds as if more and more people are approaching that crazy amount of usage. Hence the problem – if they are a prepaid unlimited user and get their account closed for abuse, they can simply get another SIM and start abusing again. T-mobile is the only place that sells unlimited prepaid high speed data.

    • Fabian Cortez

      Did you know that a real cap does exist on the “unlimited” data? Search xda, and you will find a fellow who had data completely stopped for the remainder of his cycle when he hit 2TB of usage. Guy actually had the nads to complain about it. It sounds as if more and more people are approaching that crazy amount of usage. Hence the problem – if they are a prepaid unlimited user and get their account closed for abuse, they can simply get another SIM and start abusing again. T-mobile is the only place that sells unlimited prepaid high speed data.

      Grasping at straws much? Now you’re just posting just to post. Expecting to incite something but it’s really not working.

      It’s not going to stop people from joining T-Mobile nor will it stop people from leaving Sprint and/or T-Mobile (1.3% postpaid churn anyone?).

      Deal with it and join the hubbub over at S4GRU. Where Sprint is doing excellent and T-Mobile is failing all over the place. At least according to the majority over there who live in markets where T-Mobile will actually serve them better than Sprint.

      Ah the irony of Sprint tech fanboys/geeks. It’s quite the oxymoron really.

      • TK – Indy

        Through Sprint, I have more than quadruple the speeds that T-mobile can offer in my area, vastly better coverage, and unlimited for $43 per/month. If that sounds moronic to you – there is nothing I can say to that.

        • Fabian Cortez

          Through Sprint, I have more than quadruple the speeds that T-mobile can offer in my area, vastly better coverage, and unlimited for $43 per/month. If that sounds moronic to you – there is nothing I can say to that.

          How exactly does that pertain to: At least according to the majority over there who live in markets where T-Mobile will actually serve them better than Sprint.?

          You’ve made it very clear time and time again that T-Mobile doesn’t work as well as Sprint in your area. Even though you put your daughter on T-Mobile and send them your hard-earned money for her refills…

          Also please understand the difference between “moronic” and “oxymoronic.”

        • TK – Indy

          I promise that I do understand the difference, you just have no admiration for my ability to enhance a theme that you started.

        • Fabian Cortez

          Or I just don’t care.

        • Guest

          If you don’t care, then why do you keep responding?

        • Jay J. Blanco

          Who cares tmobile is the talk of the town.

      • poster

        Unlimited data means unlimited data. I wouldn’t care if I used 10tb. What does unlimited mean? I would complain also.

      • Guest

        What do you call your existence over at T4GRU? Justified? You really think there’s a difference between the two sites besides the carriers they focus on?

        Do you continually attack S4GRU because you’re mad you got banned a while back for launching personal attacks under this and yet another pseudonym than this fake comic character one? Likewise, do you ostracize Sprint because of a bad personal experience?

        Do you hate the fact that it’s an environment that disallows people like you coming in and launching wars with outrageous mudslinging, attacks and bullying of others?

        • Fabian Cortez

          Identify yourself or don’t reply to me.

          I’ve never been a member of S4GRU nor have I ever posted there. In fact I’ve only visited the site a few times.

          Go troll somewhere else.

  • Alveuel

    I live in Panama City Beach, FL. T-Mobile doesn’t decrease my unlimited plan. That said, I have noticed network saturation during peak network usage times. Those times actually happen to involve beach events. During say, Spring Break, my phone will work very slowly through the tower on the beach, and when on the beach I have to switch to Wifi for calling and such. However, when those events aren’t in town, I get speeds that I usually get in the area. Around 40mb down, and 20mb up. The best competitor in my area is Verizon with about the same speeds and they have the same issue with the tower overcrowding and network saturation during beach events.

    • Alveuel

      Population is around 40k without an event in the area(Obviously not all on T-Mobile). And with an event jumps to probably around 2 million(Again, probably not all on T-Mobile). So say T-Mobile only gets a 10th of those users, which I bet they get more… Going from 4k on a tower to 200k is kind of hard to fault. I’m happy with my service.

  • Justin Bailey

    I’m in Northwest Houston, and I’ve experienced a ton of this. I use about 40gb per month. Most of it Netflix, most of it at night (I work at night and like to have netflix on in the background).

    Starting about six months ago, I noticed congestion getting bad around my house. LTE speeds would drop below .5mbps – basically unusable. I’d switch over to hspa and it was more usable, but not great.

    It’s gotten much, much worse. Now between the hours of about 1PM and 10PM, the LTE is unusable. 4G works occasionally.

    Called occasionally for months and finally got a manager who gave me a nice $60 bill credit, so I’m placated for a few months. But I’ll be calling back if it doesn’t get better.

    I get frustrated that Legere goes around talking about the data strong network, and tmo being the network for data-hungry customers. And then this happens.

    • Fabian Cortez

      The more people call, the more credits will be issued. They’ll eventually have to take care of the issue when it’s hitting their wallet.

      • vrm

        HOW do you propose they “take care” of the situation ? Do you even KNOW what the situation is ?

        There is a reason that at&t and verizon STOPPED unlimited data- it is simply not a sustainable proposition in wireless. T-mobile would have to increase sites by 10 times as unlimited data users increase and start complaining about speeds.

        • Fabian Cortez

          People are complaining about speeds NOW.

          Both AT&T and Verizon have congestion issues that they can easily address.

          Don’t let anyone fool you into thinking that this is a [majority] spectrum issue.

        • vrm

          Well, at&t have STOPPED unlimited data and started throttling the grandfathered ones.

          I agree that this is NOT a spectrum issue and that no amount of spectrum will enable unlimited data with the current tech we have ( or even so called 5G). Somehow wireless subscribers do not seem to understand the concept – they believe that if wireless can match broadband speeds ( well, to an extent), it should also match the QOS and have the capacity to maintain both (speed and QOS).

          It is disingenuous of carriers to suggest the same- in the past all carriers did that and now sprint and t-mobile are setting up such expectations. IMO, t-mobile should tackle this issue now and educating customers is the best thing they can do to solve it without creating pain points. A small # of users who abuse unlimited data CAN bring their n/w down and by extension, the carrier’s perception.

        • TylerCameron

          Okay. It’s clear that AT&T and Verizon have misinformed you about how mobile data works.
          Data. Doesn’t. Cost. Money. The carriers don’t pay for like “oh, yeah, we need 50TB this month” lolno!
          Bandwidth is what coats money. Data caps do t solve the issue at all. Because even with data caps, everyone STILL has access to the full speed of the network, which can congest it JUST AS MUCH as customers who have unlimited data.

          The solution to it is easy as hell, but has never been implemented on a mobile carrier.

          Charge for BANDWIDTH. Have speed tiers just like terrestrial internet providers. They could have tiers like (up to) 2mbps, 5mbps, 10mbps, 25mbps, and 50Mbps. Unless everyone goes for 50mbps, this would totally solve the issue of congestion.

        • vrm

          well, some would consider that “throttling” and mere mention of that word will cause people to go up in arms without a second thought. Those who want to use less data do not want to be “throttled”. As a compromise I suggested that data speeds will be reduced AFTER a certain amount of data is consumed. Because they decided to go with a flat fee for unlimited, that may be easier for them to implement with at this time. Most people will not notice a change in speed unless they keep doing speed tests !

    • Chris

      That’s the thing too, they need to measure when and where I am using data, not just a total number. Let’s say I use 200GB at home between the hours of 8pm and 11pm streaming Netflix every day. My impact to the network should be relatively low. I shouldn’t be prioritized at work from 8am to 4pm to the point I can’t stream Rhapsody and get 0.06 mbps down stream.

      They need to develop a better way to flag usage.

    • notmenoti

      I work in the area of Spring and The Woodlands (a bit north of you) and see my slowest data speeds in the middle of the day. There have been times recently, where I’ve wanted to read an online newspaper, and one of them wouldn’t even load.

  • Andrew Singleton

    Tmo rep here – I had a customer in my store who had surpassed 20GB and we did about 50 speed tests with my own LTE s6, my own m9, a coworkers note 4, and he was using an s5. There is now 0 doubt that this particular customer WAS BEING SLOWED, based on my account audit and calls to tech care. tech care actually told him that he was being slowed at one point. there is fine print in your unlimited data plan that mentions the top 3% of users in the company will be affected if congestion requires it. I’m not sure if it qualifies as “throttling,” but John may be misinformed.

  • Abiel C

    So that’s why I’ve been struggling to even load G+ posts the past few days, I’ve used 19.2GB of data with 2 days left on my cycle

  • Jaylp05

    I just recently posted to twitter a picture that i took of ookla and the speeds i was getting. i was getting anywhere from 0.01 – .56 mbps download speeds for about three weeks. twitter responded with a message saying that “in times of and places of network congestion, you may have your data usage prioritized below the data of others if you use more than 97% of what customers use ina given month. I was livid. the month before i used 43GB in total data, when i was ‘prioritized’ i was only at 15GB. To me it seems unfair that this is done. we pay for us to have high speed data at all times. i undestand if a lot of people are on at the same time. but that doesnt mean that my data should be slowed for the remainder of the month. i know quite a few people that use almost three times as much data as i do, and their speeds are downshifted.

    • Chris

      I agree, those on unlimited plans should get higher priority over those with tiered data. It would be like limitng the speed on express toll lanes to 15mph, you are paying to avoid traffic, slowing me down deafeats the prupose when the rest of the traffic is going at least 40 mph.

  • TK – Indy

    So, now we have a new term. “Three percenters”. You can recognize them by the way they repeatedly slap the back of their smartphone in malls, airports, or anyplace where many people gather.

  • Jade

    Go to this site and run these tests. See if you’re being throttled. http://www.measurementlab.net/tests

  • Brandon Schulze

    Well, that would be my reddit post you’re talking about. I actually got a call today from John Legere’s office. I made a new reddit thread… if you’re interested.

    http://www.reddit.com/r/tmobile/comments/34fxx5/3_days_ago_i_started_a_thread_that_caused_a_lot/

  • vrm

    network congestion and data prioritization policies have been in use since the beginning of cellular telephone service ( at least in the US) and ALL carriers have it and they are fairly consistent in how they work.

    It is inevitable that this would happen and it cannot be avoided due to limitations in wireless service, PERIOD. There are tmobile customers who proudly proclaim how they are using their wireless service in lieu of wired internet service at home- that is against t-mobile policies and even if it weren’t ( which it is, even Legere mentioned that), it is just not a feasible situation.

    IMO, t-mobile should make it official- they can keep unlimited service subject to reduction in speed over 5GB. It is either a voluntary speed reduction so everyone can enjoy a good service or throttling to unusable speeds as some users are busy constantly running speed tests (with no visible purpose at all).

    Personally, there is nothing that I see that cannot be done with 3 mbps on a cell phone. You can even watch 720p HD video at 3 mbps.

    • infinity

      I agree but in T-Mobile land 3mpbs is unusable. I don’t have the break neck speeds with T-Mobile but I’m able to get what I need done on my phone.

    • TylerCameron

      I don’t understand why the carriers don’t offer speed tiers. Like (up to) 2mbps, 5mbps, 10mbps, 20mbps, and 50mbps.
      This would solve the congestion issue.
      Especially since most customers probably won’t go for the 50mbps plan.

      • Medion

        Because speed isn’t the issue. With wireless, each tower can only handle so many connections within the allocated bandwidth. Slowing down the speed doesn’t increase the number of available connections. When someone’s internet goes inactive, they are temporarily “disconnected” from that node 9not REALLY disconnected, as you still have service).

        It’s a bit complicated, and difficult for me to explain, but the bottom line is that lower speed isn’t a cure all for this situation like it would be for wired internet access. I apologize for the weak explanation.

      • eAbyss

        It’s nearly impossible to guarantee that type of level of service over wireless. How would you feel if you were paying for 50Mbps but only able to get 10Mbps most the time in your area for whatever reason?

        • TylerCameron

          That’s why I said “up to” a given speed. Just like internet ISP’s.
          and with most people going with 5Mbps, the few who pay for the higher speeds will probably get those speeds most of the time.

          Hell of a lot better solution than “give every person on this tower all of the bandwidth it can put out!”

    • shojus

      Well then why not just get a car that can only do 55 mph because that’s as fast as the speed limits are at around where you live right?? That’s utter BS and u know it! Just because YOU are happy with a certain speed and YOU think something is fair that’s not what this is about bud! I hate to say it but YOU are just one person that is paying T-Mobile and then saying that its OK for them to do this. I hate people who think things are just fine for them so if we use 30gb a month then we are doing something fishy! Nope, I use that much and its because I can and I will . I don’t even tether cause I have 60mbps download speeds at home , but guess what device does not touch my bandwidth at home? My cell phone! And that’s because it does not pay me to let it use my home internet so that’s why I use LTE at home on my Note 4 cause that’s what I pay for. Quit defending these greedy billionaire companies and wisen up!

      • Manny

        You sir, need to chill. Even if YOU are RIGHT, “bud”… your post is so arrogant I almost didn’t read after the first sentence. You should, “wisen up” and take an effective communication class. We should just get ideas and limit them to name calling, finger pointing, and generalizations!

        • shojus

          Seems to me that you may be the one in need of the communication’s class because you seem to think I was trying to communicate with you? Next time understand to whom I am speaking to and stay out of that communication if it does not concern you. There you go, just taught you, the almighty , how to properly see your way out of a conversation that was not yours to begin with. So nice of you to chime in though “Bud”. I may have strong feelings on certain things but I’m in no way arrogant! I just like to have the freedoms that I fought for, the freedom of speech.

      • vrm

        Just because YOU buy a car that can drive@200mph does not mean you can actually do it- you ARE stuck with 55 mph if that is your speed limit. When you share a resource with others, rules are made for the common good; the roads are also shared by 70+ aged and they want to drive at 45 mph. So are you suggesting that they should be FORCED to drive at 200 mph too ?

        Your post actually makes my point- t-mobile SHOULD be worried about customers like you and reign them in. It was a mistake for them to make promises they shouldn’t have- at&t/verizon realized that already and backed off.

        I actually support t-mobile but if they make wrong moves now, they can lose their momentum.

        • shojus

          I don’t use 200gb a month but the rules are very clear when I signed up and that was I am getting unlimited data and I can use UNLIMITED data…. How clear is that to you? Because you only watch 720p videos does that mean I can’t use my data to stream 4k? I mean , I have devices that support it so why would I not want to do that? So I should help T-Mobile out and use less than what I pay for? You must be a Democrat for sure! These companies aren’t broke and hurting because we stream data , they don’t want to invest on infastructure because of people like you who think that’s OK. Oh well , we can agree to disagree buT if you think the people that use tons of data are hurting T-Mobile you are very wrong , in fact , we are probably helping them build a network that they SHOULD have to begin with. It’s 2015 and their coverage still sucks cause they won’t spend $$ but they will pay people to do nothing that hold high corporate roles. Take care ! :)

        • vrm

          you did not understand what I have been saying and more importantly, you do not CARE to do that. All you wanna do is rant.

          It is not about being broke but it is a technical issue- nothing you say or do will solve it. Throwing money at it will not solve it. Wireless networks are NOT like wire line broadband- they are inherently limited by capacity, QOS and bandwidth. Adding capacity and bandwidth is prohibitively expensive (adding more sites) and only incrementally available (spectrum).

          Only way to overcome bandwidth issues is building denser and denser networks and t-mobile is struggling to provide coverage- forget about making it denser. Even verizon and at&t did not go that route- it is not a viable route, at least with current and foreseeable technology.

        • shojus

          I do understand what you are saying, and I’m not ranting I am telling you that I don’t agree with what you say or how you see things. That’s all, I’m not mad at you or wanting to freak out in a rage! Lol Trust me, I have heard everything you have said and I do understand how cellular networks function because I worked for Nextel for several years and have been in the business for ages. T-Mobile is not at a point where they can’t upgrade their equipment cause they are at capacity at that specific tower. They don’t want to invest in making that tower be able to handle that traffic. They have barely began implementing band 12 and are still using old tech on a HUGE amount of their cellular sites. They have so much work to do it’s just crazy but if a location is having issues it’s most likely because they don’t want to spend money on that cell site. If people just let them get away with that then it’s okay with them too cause they don’t care, as long as you pay the bill when it’s due. I have seen some of the worst customer support come from T-Mobile. Another thing is how they are jumping up and down about how they tore apart the competition this quarter but they fail to tell you how they are going to spend that money to take care of the people that expect to have unlimited data. The point is that they have to spend money to upgrade and if the tower can no longer be upgraded due to lack of spectrum available then chances are every single cellular company is having the same problem at that exact same site cause they all piggyback from each others sites nowadays. If a company can’t fulfill what they sell then that company needs to change and that change should NOT be at the customers expense just because poor old T-Mobile can’t handle the amount of data that their paying customers are using. They are FAR from using anywhere near the spectrum that they currently obtain, so now it’s time to start supporting the sites that need it the most while continuing to grow out. If they can do it, it would be great! Hey, it was nice “ranting” with you and I am sorry if I come across as a complete asshole but really I am not, I just don’t like big business that abuses it’s money and can’t take care of it’s customers. i am very passionate about some topics but I also respect your opinion as well. :)

        • eAbyss

          The issue here isn’t that they do it, it’s that they single out a certain group of customers when they do (this makes it throttling). If they applied it equally to all users on a tower by tower basis based on usage on that tower as they should have from the start then this wouldn’t have been an issue to begin with.

  • Moltenfyre

    what pisses me off is that metropcs a t-mobile owned company is slowing down data speeds for all metropcs users, when my parents switched to metropcs the t-mobile rep said we would have everything t-mobile has. that all turned out to be a lie, there is no agreement between metropcs and att like t-mobile has, and dont get nearly as good coverage as my sister has on t-mobile in the same location, thats not including the massive drop in speeds with the devices side by side.

    • Chris D.

      There is a reason that Metro customers pay a lot less, you do not get the roaming agreements, nor the full access to t-mobile’s network

      • Fabian Cortez

        Nor HD voice, music freedom, etc.

    • eAbyss

      THEY ALL DO IT. If you don’t get a traditional plan from a major carrier then expect slower speeds, that’s why they’re so much cheaper than normal plans.

  • galenquace

    I guess I am really confused and I am an IT person for almost 15 years. So to begin, I literally am waiting for my three new T-Mobile phones to be delivered I signed up for the family unlimited plan so unlimited data for each phone. However, it specifically states that even though I am unlimited data that at 2.5 gigs of usage they will “reduce” ergo, throttle me back to 2g/3g speeds until the end of the billing cycle. While “reduce” or “throttle” whatever you want to call it that is what is happening. HOWEVER, T-Mobile was very upfront about it and it is all over the T-Mobile site when I was reading about the plans. What is also confusing is how everyone is posting in just last few hours about how they get speeds at LTE up to 20gigs and so forth. So either they literally just updated their website info in last 24 hours or people are not reading the (to be honest) not so fine print. It is very obviously in regular print. While I am not to pleased about being reduced at 2.5 gigs they are very upfront and open about it.
    That being said, will they realy throttle/reduce me at 2.5 or is it only when if they network traffic is high?

    • Chris D

      You picked a 2.5 (fast internet)… unlimited (slow internet) plan…. You have the choice to pay more money and have a truly unlimited FAST data plan… you will not be throttled, only if you choose to pay more for truly unlimited high speed data. If you keep the plan that you have, you WILL be throttled at 2.5 GB, and the company is very upfront with that… but hey, you are on the “free” internet plan, so not much room to complain.

    • Djdavidvaux

      You have the 4 for $100 plan I’m assuming. Advertised, it’s ‘technically’ unlimited data. But the threshold happens at 2.5gb. You will have high speed until you hit 2.5gb on a specific line. After that, you’ll be throttled to slower speeds.

      T-Mobile DOES offer full unlimited plans with NO throttling, but that plan is not one of them.

      • I wonder what the “True” non throttled unlimitted costs.

        • Djdavidvaux

          For 4 lines? $180

        • FYI

          $2.99 or $5.99 T-Zones

        • Neoprimal

          True unlimited is $50 per line for up to 2 lines and then $40 per line thereafter so for you it should be $140. I live in Alexandria, VA and though I don’t make it a habit to do so, I’ve hit 20+GB and have never been throttled.

          Hopefully T-Mobile will make some clarifications in their plans to people can read and understand that unlimited data doesn’t mean 4G LTE Unlimited for certain plans. Either way, Legere seems to have cleared it up, IF people choose to believe him.

        • eAbyss

          It’s $100 for 2 lines (2 line minimum) and $40 for each additional line. A single line of unlimited is $80.

        • notmenoti

          I’ve got the 2 lines for $100 plan, which has truly unlimited everything. It would cost me $40 to add a line, which I’ll probably never do. I’ve occasionally experienced slow data where I work, but thought it was a capacity issue.

    • Scoop003

      You’re on the new plans. There are a bunch of people (myself included) that are grandfathered into the truly unlimited plans that have no soft cap on data usage. I could use 60gb in a month and not be reduced. I have noticed, however, certain suburbs I travel through I notice my speeds slow considerably. But I also know, because there’s a T-Mobile store in the same suburbs I have difficulties in, that it’s not just me. The employees were even having problems. We were finally able to figure out that it’s an issue with AT&T infringing on T-Mobile’s LTE airwaves in the area, and that if we switched our radios to not accept LTE, and to run on HSPA while in those areas, we were able to jump back up to at least 5 down as opposed to the 0.2 down we were getting on LTE.

      • Melissa

        I think that is the same issue I was having with T-Mobile in my area. Cause, at&t ping off the same 4GLTE tower in my area and I brought that up with T-Mobile and they said it could be the reason why I am not able to get a good signal seeing as I’m .66 miles from the tower. But, I decided to switch because it was just too much of the same BS with T-Mobile. Not to mention I’m paying a lot less on at&t’s go phone plan. And, I have used 12GB on it and not been reduced down by much. No, it’s not unlimited LTE but I do get anywhere from 4-8mbps down and 1-2mbps up on their 3G/4G HSDPA+ network. That’s fast enough to watch a netflix movie and check facebook and such. So, Im happy.

    • Hey

      What plan do you have out of curiosity?

      • 4 lines for $100 family plan 2.5gig I get throttled.

        • _techhhsavvvv

          You have the plan that includes 2.5GB of high speed & then throttles you to 2G until the day after your next bill cycle. To answer your question about the 20GB, I truly believe it is exactly what John Legere said. Ive seen it happened to some users, but the majority not. I have worked on the front lines (sales floor) since before the uncarrier revolution, & have somebody on my account that never falls shy of 50GB a month with no complaints.

        • Peter Parker

          SO you definitely have unlimited data but your plan gives you the 2.5GB of 4G LTE. After that 2.5 gigs you can still use the internet but it throttles. We do have a data plan that is $30/month that will give truly unlimited data. Also i use about 20-30GB a month and have never felt like my data has throttled.

    • James

      T-Mobile has “unlimited” plans and “unlimited” plans. The first one isn’t unlimited since you get throttled. The second one isn’t unlimited because you get lower network priority during congested times.

      They’re better named as throttled capped plans and low priority plans. You have the first.

  • IceMan

    So much for Truly Unlimited.

    • Fabian Cortez

      Come on, you know better than that. Why would you even post that here?

      You know very well that this is a congestion issue that falls under the capacity umbrella.

      • Ozgur Sen

        Even if the towers are congested T mobile will just have to upgrade it’s capacity
        It’s no big deal.
        If customers aren’t happy they can always switch careers.

        • If customers aren’t happy they can always switch careers.

          That advice seems a little extreme for dealing with slowed service due to network congestion. :-D

      • Ozgur Sen

        Some people are trying to make this sound like a huge problem so they can sway away people from T Mobile. it sounds like a propaganda.

        • Fabian Cortez

          It’s the usual crew from the sinking ship.

      • eAbyss

        When you single out a certain group of customers and provide them with lower speeds than others, THAT IS THROTTLING.

        Quit being an apologist. I like T-Mobile as much as the next guy but I’m not going to bend over backwards protecting them whenever they do something wrong.

  • Fabian Cortez

    Just like I thoight: uninformed employees.

  • williejackbrainer

    Been paying $20 for unlimited for years. Never been throttled. The gb I use varies….some month’s it is 5-10 others it could be 20-35. Mostly Netflix, Show Box and Flixster. However, I’m not in congested areas either. And that sounds like part of the problem.

    • Beauty-Queen

      If your phone breaks maybe your plan will change? I don’t think they offer $20 plans anymore

      • williejackbrainer

        I have insurance for that and my data plan has been the same for years.

      • Midwest

        Your plan only change when you upgrade your phone. I pay full price for my phone to keep my unlimited plan.

  • thepanttherlady

    I’m at 23GB on my plan and decided to do a speed test on two different phones/accounts:

    My phone: .151 Mbps down & .763 Mbps up

    Other phone: 2.40 Mbps down & 12 Mbps up

    Two different lines, exact same time. Both have truly unlimited high speed data.

    • Just got deprioritized while watching a show (momentarily unwatchable at the moment)

      http://www.speedtest.net/my-result/a/1267885886

      This is getting very annoying.

    • atlvideoguy

      You do know you can be throttled, but still have fast speedtest results, OOKLA speedtest is on the white list filter, it still shows T-Mobile tiered users what they are missing once all tiered data has been used.

      • eAbyss

        The FCC put the kibosh on that way back in November 2014…

    • Ozgur Sen

      Not every model supports the same band for example my note 4 gets more LTE bars in areas where my fathers LGG3 can’t. This means that his phone is connected to a different band with different speeds than mine.
      I looked on REDDIT and it was only one guy saying that he was throttled. Without screen shots I can’t believe these articles, because I use 30 gb every month & my speeds are still 30 mb down an 25mb up.
      I also watched the whole interview and t mobile never said they prioritize so I’m wondering who made that up.

    • Clevenger23

      Do it again, but use HTML data not okla. Speedof.me and testmy.net are perfect for real results. Also make sure you have a good signal.

  • ty

    Sort of doesn’t concern me, When Google Fi is widely available, I’m moving on to them.

    • david

      Uses same networks

    • Ruvim

      good luck paying 10 bucks per gb

      • Clevenger23

        Google doesn’t charge for their data.

        • Ruvim

          if you are not on wifi, yes they do.

        • Clevenger23

          I just found out that I was wrong and you are correct. I retract my earlier statement.

        • Ruvim

          :)

  • Rocket Scientist

    I’m at 32gb right now, and just did a speedtest (3:45pm EST on Saturday) and got 38.99Mbps down and 14.68Mbps up.

    I think I’m doing OK at more than 4 MB/sec. I’ve seen it hit nearly 10MB/sec late at night while pulling down updates from the itunes servers.

    • Clevenger23

      Make sure you don’t use okla, as they have admitted to white listing that data no matter what. Even if you have a 1Gb allotment and you are over it will go fast. Use HTML like speedof.me and testmy.net

  • sushimane

    Friday was crazy for me I live in Spartanburg sc which tmobile only have 5×5 spectrum when I did a speed test I was maxing out 60 mbps and 25 upload crazy is there something new with tmobile for sc?

    • Clevenger23

      I wish I could say that. On band 2 with 5×5 and only getting 12-18. The highest I have ever seen is a block from one of the towers I hit 22 for a brief second then dropped to 15.

  • Josh

    I”m getting “prioritized” right now. Right to the bottom of the list.

    “Unlimited customers – from what these commenters are suggesting – are bumped down the network priority list once they hit a high amount of data.”
    To me, that IS throttling.

  • that t-mobile guy

    I have seen a customer use 458GB. Never got throttled. Its my store’s record. Previous record was 120GB. I think this will stand for a long time.

    • disqus_XRriMTE3hF

      Lol, I can break your stores record, a year ago my company sent me around the country to inspect some of our locations, I hardly had any wifi and traveled mainly by bus as it was cheaper then hopping planes every other day. I used 1TB of data, yes you read correctly, I hit 1TB. I was never throttled. All I did for a month straight was watch Netflix in 1080p constantly on my phone while traveling.

      • Rocket Scientist

        Holy bandwidth on toast Batman! And here I thought I was being a badass with spending my entire month tethering as my primary internet while traveling – it is my primary at home too, since this is a temporary house until it sells…. But I obviously have a LOT more movies and Facebook to do to hit those kinda numbers. You should get a prize from them for this, but they probably would want your phone nailed to their office wall! LOL

        • duckforlife

          How many GB did you tether without being throttled? Very curious.

        • Rocket Scientist

          Currently approaching 35gb this month. I must plead the 5th on how this happens, for the well-being of my connectivity. ;)

  • Clevenger23

    I have been all over indiana this last couple weeks, I am currently at 45Gb and still getting 12.6mb down and 5.75 Mb up. Which is the normal for my area. And no I am not using a white listed app that they allow when you are slowed down. I use speedof.me and on my phone I tell it to load the desktop version. Using only HTML data. So no slowing down here. I have used over 60Gb. I think my max was 75Gb. But I have never had an issue with being slowed down.

  • HiClockRate

    We’re dealing in minor details which doesn’t matter. Both sides are right. ALL mobile companies make money by making claims they don’t fully back up. It’s the nature of this business and is largely based on public perception and will likely remain that way for a very long time. This industry is extremely competitive.

    At least T-mo is actually competing, there was a time when they
    weren’t nearly as aggressive about fighting for people’s business. I seriously thought they were on their way out. Glad it is not true, because I’ve been a customer for over 10 years now and plan to remain for a while.

    I’ve been throttled before and it was no walk in the park. It was during a time when I couldn’t get a line out to a home we rented so I was relying on T-mobile net for work and school until I could get a company to connect my home. Couldn’t get a 3G/HSPA signal indoors so I had to leave my phone on the window sill and turn on Wifi tether to get online. My phone used to overheat sometimes when trying to download high res pics and video so I had to put a fan on it sometimes lol

    This was some time before the 5gig cap that was put in place after they launched the very very first “unlimited” plans. I used to be able to get up to 10Gig before I would actually see throttling. However, it was far worse than slow, since 3 out of 5 page connections/DNS requests went ignored so my internet was almost unusable. Even Tweeting was difficult. I would take SLOW internet over that any day.

    • shojus

      I 100% agree with you! T-Mobile is the only carrier that is doing anything out of the ordinary to try and shake up the industry. Of course, if they can’t back up the claims they are making to get those customers then they will unfortunately lose those customers just as fast. I enjoy not to have to worry about overages and being able to use my service like I want to and I would like that to stick around but T-Mobile will have to start opening up their pocket book and expanding some sites or customers will get angry and switch to tiered plans that offer better bandwidth. I don’t really mind to have a slow connection from time to time but everyday would not be acceptable. Hopefully T-Mobile can keep up this pace! :)

  • AngusMightHaveABeef

    My data speed is always terrible. I live in Louisville, KY and my normal speeds are 1-3Mbps download and 1-3Mbps upload. Unless I am at home. Then I get <1Mbps for both down and up.

    • Clifton K. Morris

      Same here. The coverage used to be good, but recently, the coverage where I am is terrible.

      There have been a number of articles, including one from Alan Tantillo, whom, as a “National director” of network. (I think he’s sleeping with someone in Finance) is trying to tell stadiums and hotels that they need to pay T-Mobile to install T-Mobile’s network gear.

      When I read that article (search for it online) it was like a jedi mind trick… I was trying to figure out exactly what it is that me… as a customer… is paying T-Mobile for. The cheap price is good, but if it doesn’t work, and T-Mobile actually doesn’t want to invest in ensuring it works, what exactly does T-Mobile plan to be, outside of flashy marketing company powered with Redbull and Poprocks and ads featuring dancing millennial kids..?

  • Clifton K. Morris

    You must be on a legacy cell site which can’t be throttled by the new Ericsson billing platform.

    You may want to ask Per Borgklint (at Ericsson), for a date when you can start enjoying the new throttling services.

    • Clevenger23

      Well I don’t know if this makes a difference, but LTE is brand new to my area. Just came on in January. We did have HSPA+ before, and they are now putting LTE in current edge only areas around me. I would assume this would all be their newest equipment. Also I purposefully never turn my wifi on. I let apps that are over a Gb update over LTE or HSPA, my building at work only let’s the HSPA in. Can’t get LTE inside, but I can in the parking lot. And I never suffer from slowing of my network. Right this second I am at 48Gb of data. And again using HTML data on speedof.me also testmy.net I average 10 -18 Mbps down. Which is the normal for this area. I will point out that their claim of the fastest LTE network is laughable in my area. Verizon is doing 50Mbps down. So I would love for them to make that a true statement. But in order to do that, they need to get rid of the T1’s and get fiber. I work for the local LEC and all but one of their towers, are all on T1 technology. One thing John Legre said they don’t have anymore. Take it for what is worth. I may be wrong, but since this is all new LTE I would assume they are putting the latest LTE equipment in the building, ie. Nokia, Ericsson, lucent, nortel, whatever. And in this area, lucent and nortel would be their best bet, due to what I use at my end to connect them to the world. Although if they ordered Metro-E over fiber, then they could use what ever they wanted. But first they still have to replace the T1’s.

  • thepanttherlady

    .08 Mbps down /1.15 Mbps up on phone #1
    1.07 Mbps down / 4.61 Mbps up on phone #2

    Used speedof.me

    • Clevenger23

      Just to try something, switch sim cards and see if the slow speed stays on the same phone, or if it switches to the other phone. Only asking because it could be a phone issue. If the slow speed follows the sim card then I have no more debates to that line being slowed.

      • thepanttherlady

        One is a micro Sim and the other is a nano. :/

  • eAbyss

    You should only notice when the tower is overloaded, then you’ll be stuck at the lowest priority.

  • eAbyss

    Yeah, until the FCC ordered them to stop way back in November 2014…

    Boy you’re behind the times.

  • Denver Tech

    I typically use 65-80 GB of high speed LTE data on my phone. Streaming 1440p video on YouTube, HD Netflix, and lots and lots of Twitch Source feeds. No sign of throttling. Just be aware that apps like Popcorn Time *are* using BitTorrent protocol to download and stream movies and shows. Use it sparingly on LTE, if you must!

    • Ozgur Sen

      I looked on the Reddit page and it’s only one person complaining. I use 30 gb a month and never been throttled so I think this guys who complained about being throttled is just a troll or trying to spread propaganda so he can sway people away from T Mobile.

    • Ozgur Sen

      Also if you torrent your download speed drops down to 300 kb

    • Rocket Scientist

      Funny – I’ve seen no problems at all with torrent protocols. 3MB/second usually, up to 7-8MB/sec on certain feeds. Up to multiple gigabytes.

  • mmendel46

    I used about 50-50gb of Data a month, and in North NJ i’m getting pretty consistent speedstests of about 20-25mb/s

    • Dan Lodi

      How good is the coverage up there ? Down here in central jersey it’s pretty good

  • Jay B

    Can you guys who are using 30 plus GB and not being throttled let me know what phone you are using? Because I’ve never felt throttling before it’s very recent like 2 months since I’ve noticed it. I have an iPhone 6 plus and looks like once I hit around 20GB I start to slow down. It’s not just for a little bit either. It’s for days at a time. Really frustrating since I rely on my phone when I’m not in a strong wifi and of course because I pay for unlimited.

    • Rocket Scientist

      iphone 5, 7.1.2

  • Deibid

    I don’t have a need for wifi, hence the unlimited data

  • ArchangelRenzoku

    I think whitelisting speed test data from Ookla Speedtest was a terrible idea.

    I use around 50GB monthly. My roommate around 30, and her kid uses prolly around 40. She also has an LTE Tablet. As far as I know, we’ve never been de-prioritized on our 4 lines. Netflix and YouTube are most of our traffic so nothing sketchy like bittorrent apps nor VPN’s, which are the 2 most likely activities to get you de-prioritized. That and lots of uploading.

    But what did customers and TMobile expect? Music freedom, adding an army of customers in a year, offering S6’s with a year of Netflix… Not encouraging people to use wifi more often… People illegally tethering unlimited data (which doesn’t really matter seeing as you’re paying for unlimited data, but the way these people use that data was not the way the network was built to handle it. Especially with that many people doing it). They had to start managing network resources sometime!

    The problem is people are still confusing unlimited speed with an unlimited amount of data, and TMobile only promises the latter.

    • thepanttherlady

      I pay for unlimited high speed data.

      • ArchangelRenzoku

        Lol where’d you see that?

        • thepanttherlady

          Right on my bill:

          DATA
          3.15 GB
          of unlimited high-speed

        • ArchangelRenzoku

          It’s out of context. When TMobile refers to unlimited high-speed, they are referring to access to the high-speed tier of data (anything 3G and above). What it should say is “3.5GB of Unlimited high-speed data access” but I assume they ran out of room. I agree their terminology needs tuning in areas like that, but everywhere else on their website you will see disclaimers explaining the true nature of unlimited access. Your bill is their one mistake and they are not about to hold up by a typo so I wouldn’t hold my breath.

        • thepanttherlady

          There is nothing out of context. Where you typed “3.5GB” mine is “unlimited”. The number I included is the amount I’ve used since my billing period reset.

          I pay for truly unlimited high speed data and have since its inception.

        • ArchangelRenzoku

          I don’t get it. Are you being throttled? De-prioritized? You’re paying for it, but that’s not always what the network will be capable of delivering.

        • thepanttherlady

          That’s what I’m in the process of trying to determine because one of the two is happening. Testing in the same location of two different devices, two different accounts netted different results.

          I’m currently using my account on the second phone and so far no reduction in speeds. I also just started a new billing period. When I hit about 20GB is when I’ve started noticing the speeds going downhill.

        • TBD

          If your using your account on a different device and getting a variation on speeds that’s a device issue and not a network issue.

        • thepanttherlady

          When I was having the issues it was 2 different phones, 2 different accounts. So far no slow down while using my account on the 2nd phone but I haven’t hit 20GB yet.

        • Angel

          They said on reddit that this throttling starts after u hit 17Gb

  • Tommy Adams

    I would like to know why I get a message that says I am approaching my 3G allotment for this month. Once you reach the limit for this month your data speeds will be reduced, My billing cycle just started 6 days ago. This has never happened to me before.

  • Sunil

    T-Mobile does slow down and throttle speeds. My speeds are being slowed down every single month even though I am NOT using a lot of data each month. They slow down speed even for low data users. It is happening to me.

  • Popo Signs

    Bs I’m being throttled right now but it magically goes away with vpn

  • Atlanta Customer

    Tmobile sure as HELL throttles speed!!
    Every single month I go over 20 to 25 gigs which is every single month for me, my speed gets dropped a painful and ridiculous level. This is bull%@$&!! as I pay just as much if not more as others for UNLIMITED DATA at 4G LTE speeds and I’m clearly not getting what I pay for. I’ve been a customer for 8 years spending an average of roughly nine thousand dollars a year and if this is not resolved within a few months I will definitely be changing carriers.

  • Joshua Anthony

    I use to be a heavy user till i was told by a rep that i was being “data prioritized” and ive been with tmobile since 2004, i use to get truly unlimited speeds but tmobile always had a data cap. The FCC fined sprint 100 million dollars for throttling their customers. Instead of tmobile paying off everyones ETFS, they shouldve invest their money into the towers but no they had to show their truly colors of being a greedy corporation and want to screw themselves and their customers by taking on more when the towers dont have the bandwidth strength to handle the load…….bad tmobile bad! Now fix the problem and stop throttling people behind their backs as well. You cant “data prioritize” and have real sh***y towers.

    • SirStephenH

      “The FCC fined sprint 100 million dollars for throttling their customers.”

      It was AT&T, not Sprint. Sprint did stop throttling after that fine though while T-Mobile doubled down on throttling.

    • Salvatore Candeloro

      So t-mobile advertised unlimited plans about two years ago. Gained how many new customers and had old customers up their plans for the great bargain? Now their merger with Metro PCS had them advertising unlimited high speed data plans again, gaining how many thousands of new customers???? Now at 21gigs, sorry we can’t give you high speed anymore. I did not get a price change memo, or refund for my now lessor plan. They deliberately sold the plans, then deliberately sold the plans again under Metro PCS, then took the plans away with no compensation. THIS IS AGAINST THE LAW AND WORDING THE POLICY A CERTAIN WAY DOES NOT GET THEM OFF THE HOOK. This is grounds for a class action suit. I will bet there is a legal team already working on it. Saying their network is conjested IS AN EXCUSE. The company sold the plans, therefore the network should be able to handle the volume. Afterall, this is their business, they should know what their network capacity is. Accepting their excuses as rational responses is ignorant. They are a huge technological corporation. They know exactly what they are doing. Americans can still be so gullible and just accept the lies and bait and swith they are given. If 1,000,000 customers left t-mobile and Metro PCS, they would be gone. Plain and simple. They need to honor the plans they sold people or renegotiate the pricing on the plans, since the plans ARE not what was sold.

  • HL

    Throttled after 20GB. I pay 80 dollars for this BS?!? I’M AT 23.37GB. Speeds vary from .15 to .5Mbps. NAD enough that they added 10 dollars to the plan. Now this?

  • SirGO

    THROTTLE BYPASS!! NOT a fix, just makes your data usable again.Worked for me, hope it helps.

    Hi, I started having these same issues with speeds that dropped to .05mbs. Maps, Netflix, and other high data demanding apps, slowed to stop n play speeds.. I found, in ‘Settings/ More Networks/ Mobile Networks/ Network Mode’ you can switch from LTE (auto connect) to WCDMA/GSM (auto connect) So I manually switched to the old fashion 4G and BAM! I’m getting some decent speeds of 5mbs DL, 1mbs UL. which is enough to use my apps again

    • vidster

      Wondering similar… let’s say you do nothing data intensive during the day, so disable LTE, then enable it only in the evenings when streaming video and such. The data meter only tracks LTE data use, correct (or not)?

  • Anas Al-Mustafa

    This video shows 3 speed tests for the t-mobile 4g network, and explains the variation in speeds that you get in downloads and uploads
    https://www.youtube.com/edit?o=U&video_id=K6NMD86D91g

  • Trash-Mobile

    I can say without a doubt that they ARE THROTTLING. I’m in a spot where I have full bars, 4g LTE. I go from one minute being at 15gb download speed to .5! I called TMobile and they said because I used 22gb already, they had to slow me down. I complained saying that I pay EXTRA so I don’t get slowed down and they could care less. This is BULLSHIT tmobile and a total scam!! Everyone should know what they are doing. Pass the word around. This is unacceptable.

  • BIG J

    Been loyal to T-Mobile for atleast 10 years but I’ll most likely switch now. My so called “unlimited” 4G lte had been slow for 2days now. I’m done

    • vidster

      What was your overall data usage for the month… did you hit their “data prioritization” threshold (20GB ±)?

  • s0uth

    Yep. Also being throttled. Not cracking 2xx.KB.

  • Shellee

    Legere lied..

    They are indeed throttling under the moniker of “data priorization”. When data speeds are lowered based upon on your usage, that’s throttling.

    And it’s false advertising, because at that point it’s no longer unlimited LTE..

    Didn’t ATT lose a class action lawsuit over the same thing

    • John

      Legere lies a lot. He lied about every aspect of BingeOn.

  • SeanCorry McMorris

    T-Mobile is DEFINITELY THROTTLING! You can put lipstick on a pig but its still a pig! T-Mobile is calling THROTTLING, data prioritization but its still THROTTLING!
    I was informed by 2 separate tech reps that once I reached 21 gigabytes of data my speeds will slow down. I informed him that I am paying for UNLIMITED 4G LTE data and his response was that I still have unlimited data but at significant slower speeds due to me being prioritized. He said I’m in the top 3 percent of data usage in my area and my speeds won’t increase until next billing month.
    To be clear, this is some bullsh!t. I am paying for unlimited 4G LTE data and if I want to consume an additional 21 gigs it should not be a problem at all. Unlimited means unlimited, not 21 gigs. F@ck T-Mobile!

  • Sabrina Genevieve

    I have recently been affected by the data management of tmobile after using 23 gbs data and *7 gbs tethering (for $50 a month that’s amazing) after reading your article I feel way more forgiving towards tmobile.. it’s definitely can’t be called tethering if not everyone’s being affected, only the top %3 is not all tmobile internet users, tethering effects ALL customers once a certain data allowance is reached, it’s appears this problem was brought to Legere’s attention via reddit, give the company time to work on a way to fix this before jumping ship, when a company merges and begins to share even more towers (metropcs) new problems arise and you have to give engineers time to come up with a solid solution =)

  • Scott

    I live in a rural area, I have an unlimited LTE plan and every day, my data is mostly unusable even though I have full phone service and my phone shows full LTE coverage. There are periods, usually in the morning, when I have perfect speeds, with no problems and usually at the beginning of my billing cycle I have no issues for about a week. I’ve complained and had my bill adjusted every month since I’ve lived here, and t-mobile employees have admitted on multiple occasions that they do throttle. The bottom line is if I’m paying for unlimited data and it’s unusable, it’s false advertisement and unacceptable.

  • Doobin

    They are throttling me after only 11 fucking GB. Fuck you metro/t mobile. Don’t false advertise that it is UNLIMITED when it has a LIMIT you fucking lying pieces of shit. I swear to god it is impossible for a large company to be honest and competent

  • Vegasx07

    I’ve spent over a year with tmobile and dealing with this bullshit. I work in networking for AT&T and know all about network optimization/throttling and what tmobile is doing is fucking illegal! they are somehow getting away with not working on upgrading their towers/spectrum. I’m starting to compile a list of data and records from what I’ve seen the last 6 months, So gather your data, call and yell at tmobile! and file a suit with your state attorney general and also a suit with the FCC! let’s get together and make tmobile pay like what happend to AT&T with that 100 MILLION fine from the FCC. We as consumers have to make tmobile own up tp what they are doing to the customers that pay the most money for their services. TMOBILE is just as bad as AT&T! -The opinions expressed here are my own and not necessarily those of my employer.

  • John

    i use my phone for internet by using tethering. its the only way i can have anything resembling decent internet. after not using it for awhile (i was in an area for a week where i could use someone elses internet) i returned home to find that most sites, if not all, were slower than cold glue (around 2-4 kb/s). sites like youtube for instance, or any site that has videos and images on it. but strangely, applications like steam run at full speed without issue. i can download games and updates at 3-4 mbs. im pretty certain its not congestion or else steam would be slow aswell. its even slow when i download youtube videos (its the only way i even can watch youtube videos now). its not browser related either since i tried the same things on chrome and Comodo IceDragon and got the same exact results.

    so the only conclusion i can assume is that either most if not all sites are congested for some reason, or im being throttled. only when i download youtube videos does it slow to a crawl, but downloading from steam or downloading an ubuntu ISO from their website is 2mb/s atleast, consistently.
    if this were only happening for a few hours id understand, but its been days and hasnt changed at all. if anything, its gotten worse.

    ive even tried using a VPN and it didnt do anything. tried hiding my IP and other information, nothing. hopefully im wrong and its not throttling, and i can find a more simple solution than fighting a big company like T-Mobile, but i doubt its me, because ive tried watching youtube on my other computer, a laptop, and its just as slow.

    maybe its just because its around thanksgiving and the carrier is
    throttling speeds in anticipation of the heavy usage of the towers due
    to the phone calls to family and the incredible use of social media that
    occurs during the holidays, but if things dont clear up by next month,
    ill know for sure its not because of thanksgiving.

  • Billy Wild

    Next time you leave town, do a speed test everywhere you go the further you go. I recently took a trip to San Francisco from San Diego Ca and my speeds were reduced greatly, I don’t even have unlimited. They said i had to be on a different line to trouble shoot it further, but that wasn’t possible. Everything was working super slow, especially my maps that I needed the most. T mobile really sucked for the 3 days away from home. Personally I think they know the cell tower you frequent and give you wide open access to those ones, but outside that zone the speed are greatly reduced. From now on Im going to be doing speed tests when I’m away from home just on short daily trips.Keep track people It would make sense for them to totally do that to due to the limited amount of spectrum they have and other issues that could be related.

  • cablainer

    I use mine out of town for tethering to my laptop. I pay plenty for it too. Their lame line that they are data prioritizing doesn’t wash either. The reason being that rural customers are having the same trouble as those of us in city areas. Its complete bullshit. These companies are raking it in and just do not want to expand the infrastructure that must be built to accommodate the ever increasing traffic. They still will rake it in during the long run because once the system is in place, all their income is gravy for years to come. But they make even more money by squeezing the customers by deliberately delaying the expansion of their system to create a shortage in network capacity. The FCC must make them expand their systems accordingly by law so they can’t get away with this bullshit. .

  • John Galt

    All T-mobile data plans have a data cap for high speed service. I have the 21gig plan and anything over that I am throttled down to about 128k which in the modern era of the internet essentially means no internet access if it takes two minutes to load T-mobiles home page. I have slowly ran up to 27gigs of monthly usage six of it at the throttled speed so technically it is unlimited but excruciatingly slow to the point of being useless. Why not 500k?

    So this quibble over “unlimited” data usage is sorta crap by angry customers that ate all the cookies they bought then complain about there not being anymore.

    However, what I noticed was that I was hitting my data cap of 21 gigs too fast. The ZTE hotspot that I bought from them reported that I was at 18 gigs while T-mobile’s website said I was over 21 gigs. Tmobile said the ZTE device they sold me was inaccurate! How difficult is it for a device to log its own data transmission?

    For about a half year now I have been monitoring my data usage through the ZTE hotspot device and a third party software called Glasswire. They both are apparently wrong to the same exact amount and again I hit my 21gig cap at 18 gigs of usage. Its like buying 10 gallons of gas but once done pumping it into a ten gallon can there is only 8 gallons and the attendant says the gas can is wrong.

    There is a weights and measures problem with T-Mobiles data usage tracking that is shorting their customers and that is a more important story than people using up their high speed data and being upset by the throttle speed which was spelled out very well for me when I signed up.

    UPDATE: After going a few rounds with tech support their engineering staff said I was shorted by over two gigs. They gave me some additional data to compensate and said the problem will be fixed. I will monitor my data again next cycle to confirm it was fixed and Update again. Everyone should monitor their usage to confirm you aren’t getting shorted on the high speed allotment.

    • Paul Papier

      Ate our cookies? Unlimited means 1000gb if thats what you use…your way off bud

      • Jesse Amlin

        Yup!! Idiot huh?

      • John Galt

        Does your contract state that you get 1000gigs? Nope! It probably says you get a certain amount of data, 3,5,11,21 or 22 gigs at the 4G speed then thereafter you will be throttled down to a much lower speed. Or if it says unlimited data it doesn’t guarantee 4g speed for every bit of it. It’s dirty but contract law usually is. I have a 21 gig plan at 4G speed then I get throttled down but I still get data and have pulled 6 gigs of data at the low speed. It sucks being throttled but I didn’t cry after I used up my highspeed data allotment. I read the contract and knew what I was getting when I signed up. If they had truly unlimited plans where it guarantees a minimum speed then you have an easy case against them. You have a good idea above if you do. If everyone took them to small claims court it would cripple them, don’t wait on a class action. Do you have a plan like that? Do you have a printed contract from when you signed up that says anything like that? “Unlimited data at a guaranteed minimum speed”? If so sue them and if not Caveat emptor!
        LOL I am using my phone as a hotspot cuz I went over the highspeed cap again on my ZTE device. My recent call to tech support did get me upgraded to a 22gig plan for 25 dollars less per month so that was cool! I know they have problems but what major carrier doesn’t. Most of the crappy network coverage complaints below are certainly legit. Seriously, get Glasswire and monitor your high speed allotment. I bet you are getting shorted by a hefty % of you’re high speed data cap. Call tech support every month and nag them endlessly and they’ll give you more data just to get rid of you. Be kind though cuz the tech agent isn’t at fault either. I get them laughing as they are giving me free data and upgrading my plan for less money; they want to help but have limits that can cost them their job. They are people, don’t be a Jesse Amlin.

        • Paul Papier

          My contract says unlimited 4glte thats why i pay 60$ a month and until a week ago it was as it said. This is the 1st time ive received a txt telling me that i wont get what i paid for. I use 80gb a month plus and until now have never been throttled. Now in the evenings especially on weekends i have trouble connecting to netflix and god forbid i try to watch a linked video on fb. Not what i signed up for. Unlimited means unlimited

        • Paul Papier

          I just tested my speed right now at 6:25 am im getting 54 mbs in the evenings i get anywhere from .2 to 1.3 mbs thats crapola and when i do get on netflix my picture is blurry because ive barely enough speed to get it at all. I didnt pay for 3g or edge speeds.

    • Jesse Amlin

      You couldn’t be any more wrong shmuck! You say “a they use up their data then blah blah. WHAT PART OF UNLIMITED DO YOU NOT UNDERSTAND? HOW THE FU €£ DO YOU USE ALL YOUR DATA IF YOUR DATA IS UNLIMITED? WHAT AN OPINIONATED TWISTED IDIOT!

      • John Galt

        Awe you must be one of those that ate all your high speed cookies I was talking about. Download Glasswire and monitor you’re data usage. You will still get data after you use up you’re high speed allotment. I do and have never been shutdown even though the speed is ridiculously throttled. What part of reading your contract don’t you understand. If you have a contract that says you get “unlimited high speed data” then STFU and sue them. I’ll bet you don’t and just want to cry about it like a child throwing an ALL CAPS tantrum! Infant says what?

        • Jesse Amlin

          John do you always make comments about s*** you obviously know nothing about? Why don’t you shut the f******

        • John Galt

          Still not over it yet, huh? I read the contract, you didn’t. I have a realistic expectation of the service and you don’t! Stop acting like a child!

        • Jesse Amlin

          Blow me John. And ease up on all the self projecting. You give way too much of yourself away when you say something about a perfect stranger that you would have zero means of knoledge of said person.
          Duh! LoL!

  • Paul Papier

    When i paid my money i was told unlimited 4g not 3g or 2g and in the past used approx 80 gigs a month. Now i get a text telling me ive used 23gb and i may be slowed down. Ok fine then give some money back because im not getting what i paid for. I was not notified til after the fact and was not offered any other plan. This is theft imo.

    • John Galt

      What did that unlimited high speed plan cost per month? It is theft if the contract promises unlimited high speed, not what you were told but what the contract says. Definitely sue them for breach of contract. If you argue “what you were told” by a salesman you will lose. Take a copy of the contract with you to small claims highlighting the terms you want enforced. If they are shutting down old unlimited plans like AT&T did then they are counting on no one suing them. They have a store in your jurisdiction so take them to small claims and get some money back and/or a court order enforcing the contract terms.

  • Paul Papier

    We need to sue these sobs and get our money back because we are getting ripped off now. Even though they recenly notified me i now see its going on for months. If someone has a class action open please notify us here so we may join.

    • Jesse Amlin

      Agreed!

  • Jesse Amlin

    It’s not our fault they cannot provide a smooth experience for all because of some heavy usage. Tmobile shouldn’t write checks their ass can’t cash!

  • Jesse Amlin

    Deprioritized is throttling. Bottom line. Go twist something other than definitions of words Tmobile.

  • Ralph M

    FALSE ADVERTISING, UNLIMITED MEANS U N L I M I T E D the should advertise, 23GB instead

  • Levi b

    As soon as I go over 21gb it slows down to under 1 megabyte per second and I am NOT in a congested area please help and advise what to do…. I’m going crazy please help.

    • John Galt

      Same here. They throttle me down regardless what they want to call it. Get Glasswire and monitor you’re usage as you are also not getting a full 21gigs either, probably you send and recieve 18 gigs when their system says you are hitting your 21 gig limit.They have a 22g plan that is 25 bucks cheaper that tech support brought to my attention trying to make me happy. I took it. I already knew about the old unlimited plans AT&T were trying to wiggle out of so I know that when they say unlimited there is a catch, those days are gone for now.

      • Levi b

        Is there anything that can be done about it? Like speaking to the fcc or something?

      • J Smith

        They are throttling…Still! As of : 01/22/16. I am in the Metro Boston area using a G3 that can run on any of T-Mobiles 4 LTE Bands: ll lV Vll XVll. I am in an excellent LTE coverage zone and for the last two weeks I am getting crushed on the UP at 1 – 1.96Mbps and 18-19Mbps on the Down! I have’nt even eclipsed 10Gigs this month and I pay these numbnuts $100 a month for Unlimited….data? More like Unlimited BS!
        FYI, it is illegal to throttle or using their new focus group tested word of the month; “Prioritization”. If you are a Post Pay customer and you entered into an aggreement with T-Mobile for Unlimited Data which they now call “The Simple Choice Unlimited Plan”, which T-Moble specifies Ulimited everything with only one stippulation being a cap on Hotspot and Tethering
        data, as long as they are accepting the $80.00 + taxes…etc. They must give you exactly what you pay them for. I have been a T-Mobile customer since 2011. They have been whacked by The FCC for data throttling along with AT&T Clueless, The Telecom that set the standard for screwing their customer’s.
        The best coarse of action is to contactact The FCC by phone. Tell them you want to file a formal complaint. They will mail you the appropriate form with your name attatched. Fill it out and send it back asap AND make sure you cc a copy to” Tom Wheeler” , Chairman of the FCC. Wheeler is a people person believe it or not! He has zero tolerance for Consumer Fraud, esepecially when it involves Wireless Providers. That is my plan, I ve had it with the throttling and T-Mobiles deceptive promotions regarding the “Strength” of their LTE Network. In the Boston area Ive busted them using only one LTE band and layering their HSPDA+ underneath to give the illusion that your 3-4 bars of signal strength is all LTE.
        I read they are trying to hide behind the “Tethering Excuse” claiming they are throttling users that they claim are Tethering up to a TB of data a month thus abusing the system. Regardless it is obvious they want to do away with the Unlimited Plans and esspecially the users granfathered in!
        I’ll end it like this; “Prioritization” is a big pile of Hot Pink T-Mobile SHIT!

  • sylent6

    I’m at 23.8 and im throttling all the way down. Not unlimited and i hope a class action lawsuit will follow ASAP!!!!

  • Christie

    YES! THEY THROTTLE UNLIMITED DATA PLANS, I called customer service a couple of weeks back due to low data speeds and the rep said that because i had consumed a large amount of data i was being “prioritized” so my data speed was reduced and therefore no tests could be run to see if i was having data issues because i was bound to experience slow speeds while my data was prioritized. This is absurd. i do not pay 100+ a month to be throttled. If there is a class action suit please provide link.

    • yrulaughing418

      Yep. Spoke to a rep just now, and he confirmed that “Unlimited” users who go over 30GB in a month will get “prioritized”. Meaning throttling at 128kbps. I asked if there was any distinction between slowed data speeds/throttling on non-unlimited plans and “prioritization”, and he said no, they work the same way.

  • Farmer Anthony

    I’m at 19 g
    I’m @ 128.kbs my phone is useless to me.
    I’m switching soon
    I might be going to Verizon they might be more expensive but at least they’re consistent. On a good day I can reach 5mbs about once a month if I’m lucky

    • jane hicks

      yeah unlimited 4g lte throttling at 3g speeds sucks. no band 12 where i live. so many drop outs, i am also moving back to Verizon.

  • Crab Bisk

    Somehow my high speed limit changed from 18.3 GB to 3.0 GB – anyone else experience this?