T-Mobile launches “next-gen” coverage map, shows real user experience

Screen Shot 2015-03-30 at 14.32.53

In a blog post this morning, T-Mobile’s Chief Technology Officer – also known as Grand Master Wizard of networks – Neville Ray announced a new coverage map. Like many of its Uncarrier moves, this new launch is aimed at eliminating another customer pain-point: Estimated and inaccurate coverage maps. T-Mobile is introducing this as the “industry’s first and only crowdsourced, customer-verified network coverage map.”

This new map shows near real-time customer experiences on the T-Mobile network based on “200 million actual customer usage data points every day.” The map also includes usage data from third party sources, including Inrix, a company which specializes in network analytics.

The new map includes:

  •  “Customer-verified coverage” which is base on real-world customer usage. This results in a more transparent and accurate map which should show exactly where you can expect 4G LTE, 4G HSPA+, 3G or other coverage levels.
  • “Verified Coverage” icon – This icon indicates areas where most of the coverage data is provided by T-Mobile customers reporting actual, real-life network experiences. T-Mobile hopes this will help add more confidence in the data on its coverage maps.
  • Regular updates – T-Mobile will update the data on its map twice every month, so that it’s as up to data as you can expect. And will certainly be the most up to date coverage map offered by any U.S. carrier.
  • Lastly – Speed test data from trusted third party apps will show average download speeds from customer speed tests over the last 90 days.

It wasn’t long ago that T-Mobile updated its map to include details such as which network bands were available in specific locations. Prior to this update, the map would help you choose devices based on network compatibility. This was particularly useful in markets where the 1900MHz LTE band was used.

It’s worth noting that, as of right now, the coverage map seems to be running a little slow. I’ve been having a few issues in getting it to load any locations. But, head on over to T-Mobile.com/coverage for a look at the new map and let us know which differences you spot while you’re checking your regular locations for that “verified” status.

Source: T-Mobile

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  • kgraham182

    Looks like the same coverage map w/ check honeycomb symbols overlay. How is this more accurate? I been places that are unverified, and made calls. I don’t get the need for a new way to make coverage look better, just make it better.

    • MKashi

      the hex binning is also used by rootmetrics for their coverage map, so this might be due to data being used from them.

  • besweeet

    Not really liking it at all. Before, you could basically see where each cell site is at to get a better idea of what your experience may be. Now it’s more like everybody else’s maps, making things look better (and sometimes worse) than they would be realistically. I always found the old map to be relatively accurate when it comes to signal strength. It looks like the new map is showing more band 12, though.

  • While zoomed out I can differentiate the types of service, this map no longer displays the quality of service.

    The previous map was super accurate on where towers were and how signal penetrated, but this just pulled a very “carrier” move and shows a general overlay of I have 100% signal strength everywhere–when clearly, I do not.

    Guess I’ll be sticking with the Sensorly maps.

    • IceMan

      I hate it so much when they just shade an entire city with their carrier colors with no representation of signal quality. Sprint is notorious for this, too on their maps. Although when you zoomed in, it’d show a more specific level of coverage.

  • Nick Sutton

    I’m just glad I can now use the scroll wheel on my mouse to zoom in and out.

  • David Tyler

    This new map is bull. It states at my address typical indoor connectivity and is verified by customer data, yet I cant get a proper signal in my house. No one around here have T-mobile because of their piss poor building penetration signal.

    • MKashi

      maybe you all are holding the phone incorrectly? because T-mobile’s map is never incorrect ;)

      • David Tyler

        Good One!

      • 9to5Slavery

        Was that an apple joke or a joke on t-mobiles map always being wrong?

    • JLV90

      Which phone do you have? Some phones hold signal better than others, iPhones suck at holding LTE signal they constantly switch between LTE and HSPA for me when I have 2 bars or less of LTE.

      • David Tyler

        I dont have Tmobile anymore. I have my sister and other guest that visit me and is unable to use their phones. Most of the time they will get NO SERVICE.

        • TechnoDyno

          Cool story bro. Can you tell me now about the “friend” you have that gets blazing fast LTE in Brownsville, Texas? That’s my favorite crock of BS I love reading about. Sprint trolls and their fictional tales.

        • David Tyler

          Who are you? For your information I dont have sprint. I am too decent to argue with you. I may not have tmobile as my current carrier, but I support them 100% for helping to change the industry.

        • 9to5Slavery

          TechnoDyno can’t accept reality.

    • 9to5Slavery

      toyota yaris

  • Patrick

    How do I know which LTE band is in what area on the map itself?

    • besweeet

      Click around. If it says “there is newly expanded 4G LTE here. See if your device is compatible with the service in this area,” then it uses band 12 or band 2. The “view here” link will tell you. Otherwise, it’s all band 4.

  • Patrick

    Does anyone know when and if the Samsung Galaxy Avant will be receiving Band 2 and/or Band 12 anytime soon?

    • taxandspend

      It has done band 2 all along.

      • Patrick

        What about band 12?

        • taxandspend

          That needs a software update. However I have read steps you can take to do enable it yourself. I can’t verify they work though. Google it – you have to press various numbers and symbols to enable it according to posts I’ve read.

        • Patrick

          i tried those steps and it failed. so my only choice is a software update. I appreciate the help though

        • taxandspend

          How do you know it didn’t work? There were instructions on howardforums on how to do this. I think the phone will decide which band to connect to based on signal strength (and availability obviously).

        • besweeet

          It’s supposedly very easy to enable.

  • Patrick

    Thanks to Taxspend for the answer on the Avant LTE band 2. But, does anyone know if the Samsung Galaxy Avant will get Band 12 700 Mhz. at any point?

  • skywalkr2

    So far – still completely incorrect in my area.

  • IceMan

    This map is completely inaccurate in my area. It says 4G LTE in some neighborhoods near me, but it’s HSPA (no LTE, even on newest T-Mo devices.) until you go inside and that’s no signal, while the map says typical indoor coverage.

    • taron19119

      What phone u have

      • IceMan

        Tested on an LG G3, T-Mobile variant.

        • taron19119

          The t-mobile lg g3 is missing band 12 700

        • IceMan

          I’m in Jacksonville, FL. No B12 here anyways, so that’s irrelevant.

        • old DevicePro

          “On T-Mobile’s newest device… ”

          So your either full of poo, or don’t know what your talking about. I’ll go with a little of both.

        • IceMan

          There’s numerous others in this very thread denying the T-Mobile map coverage’s accuracy.

  • PuvMan

    Even this updated map is not accurate – there are areas where I always drop from LTE to HSPA+, and this map does not reflect that. However, this map DOES reflect that T-Mobile still doesn’t have full coverage on the NY Thruway, which I am amazed at……….

  • Joe

    This is a really bad map. The idea of having Customer-verified coverage is good but why in the world did they get rid of the different signal strengths. Very disappointed.

  • CalicoKJ

    Yep…not accurate in my area at all except for the “Limited indoor connectivity”, unless the LTE is a band that my M7 doesn’t support. Best I get is 2G for T-Mobile, or HSPA from ATT until my roaming data runs out.

    • JLV90

      Your M7 doesn’t support band 2. Which is what T-mobile is using mainly in areas that were 2G only.

      • CalicoKJ

        I forgot about that, but I’m pretty sure the Note 4 and iPhone 6 do support that band. If the stars are aligned they can pickup T-Mo HSPA, but not LTE until you head about 2 miles east.

        • eAbyss

          The Note 4 supports LTE bands 2, 4, and 12 and the iPhone 6 only supports LTE bands 2 and 4.

          They actually support more but T-Mobile only uses bands 2, 4, and 12 for it’s LTE network so that’s all that matters.

  • Tim O. towers

    For those interested, a new website t4gru(dot)com just launched. It gives updates on network rollouts.

  • winnt

    LOL. I’ll join with the others, in that the map is a crock.. I’ve been talking with T-Mo, about our area and they have confirmed that Ft Myers Beach, FL 33931 has no connectivity. Yes, you can see that your phone “may” connect with 2G, but there is no reliable data services available, here. Using Nexus 6, Note 4.

  • dm33

    I’m not getting anything. Empty area on the webpage. If I go to coverage, a pane shows up where I can enter an address, I press ‘Check Coverage’ and nothing happens. Using latest Safari on mac. Same thing happens with Firefox. Maybe they brought it down.

    • Kyle Thompson

      ditto for me on Windows and Opera or Chrome. nothing happens when i enter an address and Check Coverage but the area where the theoretical map would appear stays blank.

      • Map not working

        Same here…. tried entering both a full address and just a zip code. NO GO on current versions of both Chrome and Internet Explorer. Never see a map appear. So hopefully no map shown does not = no coverage? LOL

    • Caitlin Bestler

      Not working for me. Tried two browsers on MacOS and Android 5.0

      • 9to5Slavery

        works on mac for me .

    • 9to5Slavery

      it’s working, just toggle around it.

    • dm33

      Its working. They must have fixed it since this morning.
      Showing wildly optimistic reports of coverage. In my area its showing solid LTE, which while true doesn’t convey how marginal coverage is and how quickly it drops. Its unusable at my home for phone calls. Good thing WiFi calling works.

  • GreenMonkeyPants

    Pretty much a useless map, collecting useless data. I was in an area that shows light Pink (3g) on the map a week ago and my service switched from E to No Service, just standing still, outdoors. Today that same location on the map shows dark Pink (4G LTE). It looks like they painted the entire area dark Pink and will assume everyone gets 4G LTE unless they get lesser SpeedTest Results.

    The Policy on SpeedTest results is:
    ‘In addition to showing our network technology in your area (e.g., 4G LTE), now you’ll see the Verified Coverage icon overlaid when we have the majority of data connections from actual customers successfully connecting to the network, providing an added layer of confidence.’

    The key words are “actual customers successfully connecting”, that scare me, because I cannot even get a signal to DO the speed test. Those lack of results aren’t even getting counted !

    • dtam

      I think you just need to have the mentality that if it’s not verified, then it’s not there.

      • GreenMonkeyPants

        Then T-Mobile presented the data in the exact opposite way they should have.
        They should have an option for viewing ONLY the verified data.

        • dtam

          It’s still better than how it was before and at the end of the day, they can’t shoot themselves in the foot as it pertains to marketing and/or having insufficient data.

          You really can’t please everyone.

        • GreenMonkeyPants

          I honestly don’t think it’s better. We all knew that the carriers lie about their coverage maps, no we REALLY know.
          I wish T-Mobile would admit the network is substandard and commit to working on it.
          The kinda are doing that I guess. Hopefully the new frequencies will help. I want them to succeed.

        • jay_max

          Your comment implies TMO is not working on improving their network. Such a statement is baffling.

        • GreenMonkeyPants

          Let me clarify. I don’t think the new MAP is better. I know they are working to improve coverage. But telling me on a map that I know have 4G LTE, is not giving me coverage where I don’t have it.

        • jay_max

          I appreciate they response. I apologize if I misinterpreted your comment. Oddly, the map shows 2G coverage where I’ve been getting decent LTE (Ocean Shores, WA). And a couple of cities in central Michigan show no coverage where previous maps (and users) verified LTE. So the dataset must still be goofy. TMO probably should have kept this map in beta a bit longer to test for problems.

        • dtam

          I don’t know if it’s so much as lying, but remember those verizon commercials, “can you hear me now?”. that was a crock, no carrier does that. I think this is a case of, you don’t know what you don’t know. their maps before (and everyone else’s currently) were probably drawn up as, we know we get x miles if we have a tower here so let’s just draw the coverage map to show that. Now they have broken up the map into 2 acre parcels (I roughly measured it). it might not be great now, but I think the potential to get better is pretty great though I do agree have a signal level to it would be good as well.

          Legere wouldn’t be making vows to go “toe-to-toe” with Verizons network if they weren’t trying to improve the network or if they thought they were there already.

  • calvin200

    Step in the right direction.

    • Mike

      I agree. I hope AT&T, Sprint, and Verizon take this approach as well.

  • Adam

    I checked my home town. My personal experience is customer verified spots do have a good signal. There are big pink regions with no customer verified marks, I can vouch that signal is weak in these big pink regions.

  • Tanner

    They dropped the signal strength in favor of showing the different technologies. LTE, 4g, 3g ect. You can’t please ppl… I remember the whining when they blended the different technologies into one color.

  • fsdfs

    looks like the page is down. im getting a “not found” message lol.

    • NorCalOffspring

      Works for me

  • Kyle Thompson

    this map was far more valuable to me as a customer when it showed signal strength in relation to a nearby tower than customer input. the map used to accurately show my LTE signal was borderline satisfactory and confirmed with the barely-there signal strength on my N6.

    with one color for all LTE now, that now gives me a false belief of full/good coverage all around, which the old map (and experience) told me is not true. not a huge deal since i’m already a customer, but that was far more valuable info to me than this blanket fluff-for-corporate-brag-rights map. i know they did it so it looks full and pretty like the VZ/ATT but still….

    • dtam

      there’s still opensignal

    • eAbyss

      Try Sensorly, it’s the best and most trusted crowd-sourced mapping and coverage map app available right now.

  • 1ceTr0n

    Service is total crap in Yakima/Tri Cities are and non existent in Montana still.

    • jay_max

      I’ve personally had good service in Yakima. Montana coverage coming in later 2015. I do note the whole state is roaming now (there was zero coverage before outside of Butte and Bozeman), so it appears they signed a deal to cover the state while TMO builds its network.

    • xdayan

      I live in the tri cities and I get great coverage, 15-38 pretty much all day, only place I get low crappy service is in the basement of my work LTE every once in a while drops back to hspa but not very often

    • KingCobra

      Speaking of Montana it looks like these new maps show that they have roaming there again where on the old maps it did not. Can anyone verify whether or not they actually have AT&T roaming in Montana or not?

  • PiCASSiMO

    Appears to have improved a lot… but an actual test later on this spring in Michigan will verify.

    Still showing a few major dead-spots (2G) coming from Chicago into Michigan off Interstate 94 and 96:

    Search “6146 Wildwood Drive Bridgman, MI”
    Search “Interstate 94 Lawrence, MI”
    Search “Interstate 69 Emmett, MI”
    Search “Interstate 94 Parma, MI”

    But that is an improvement from where they were a few years back.

  • J

    I believe overall this map is accurate to a certain extent for the Chicago area. Lake Geneva, WI however is a bit concerning as I have never seen good coverage there in any area and now the map states full LTE. Was there a recent change made there as I know expansion in that market was an issue and that area is not band 12 eligible to my knowledge.

  • TB

    Lol, this new map is utter BS. My wife’s Nexus 5 only gets 3G HSPA outside our home in the DC Metro area and No Service inside the house. Yet the new map shows ‘user-verified’ 4G LTE in dark pink color! Yeah, right. T-Mobile is becoming so much un-‘un-carrier’, they are now lying more than the other ‘carriers’.

    • eAbyss

      Band 12 is deployed in D.C. which the Nexus 5 doesn’t support.

      • TB

        Hmm, but that still doesn’t explain the lack of voice coverage at my place. In fact it could be misleading in that one could think if there’s LTE available at a location, there’s got to be voice coverage as well.

  • Michael L – OKC

    I will say that part of this map is by Sensorly because there is a circle where I mapped it from on Sensorly and on T-Mobile it says its verified. So I know I’m the person that made that circle and guess what that was done 2 months ago. So they are pulling from different sources and different phones. I can have a old iphone that can get 3g while my S4 is on LTE different bands. So the map is good.

    • eAbyss

      I suspect they could be using Sensorly because some of the “verified” points seem to match up with some speed tests I’ve done but if that’s the case why wouldn’t they come out and say it instead of bringing up Inrix, a company that specializes in traffic and navigation?

  • patt

    Couple months ago I was testing tmobile in few locations in NY, and PA state (Queens, and Stroudsburg PA) this map still shows excellent coverage when there is none in both.

    • guidomus_maximus

      No coverage in Queens? Right

      • patt

        Yup inside home nope,outside yes.
        As soon as I walk inside the building signal drops to 1 bar of hspa+,inside apt no service.

      • jay

        I live in queens and have service just fine. granted I don’t live in an apt building.

  • Williejackbrainer

    I think this is Coverage Map is pretty accurate for the
    state of New Hampshire. Specifically, Nashua NH and the surrounding towns. I do
    know that the coverage is pretty solid from NH to Mass as I travel to and from
    work every day. However, I will find out how the coverage is when I travel Interstate
    95 South to North Carolina.

    • Raiterio Patterson

      Don’t forget map any LTE coverage while in my neck of the woods if you can

      • williejackbrainer

        I will definitely try.

  • lsuisme69 .

    I can vouch for the unaccuracy of the map in my area… Verified spots yes… But you go 50 yards away from a lot of those spots and there’s not even a signal…Horrible map… I mean big chunks of swats of areas they’re showing as 4g lte when in fact the majority of those areas have nothing…. I have a note btw with all of the available bands… Southwest Louisiana is not accurately shown.

    • Rob

      Louisiana is the worst… I lived in Carencro and T-Mobile showed that we had coverage on my dad’s property and it was HSPA… Well I moved down there and I got an EDGE or GPRS signal in certain parts of my dad’s house, HSPA and EDGE switching back and forth in town and in the cottage on my dad’s property where i was staying, I could get a sliver of GPRS if I laid my phone down at one specific spot on my bed otherwise I had no coverage but if I opened the door and stood next to the mandarin tree I could get 2 bars of HSPA in about a two foot square section there.

      I switched to Straight Talk when I was there… At&t has always owned Louisiana. So glad I’m back in Denver.

  • MICHAEL Weaver

    This map is not even close to the signal I receive. It’s time for an update.

  • Binny Gupta

    This is irrelevant but I still didn’t get the update for the nexus 6 5.1

    • tink tink

      Do a factory reset it should show up

      • Binny Gupta

        thanks

        • Aaron Davis

          Factory reset isn’t needed.

          All you have to do is go into app settings and clear the data for “google service framework” and “google play service”

          The OTA updates are randomly staggered, based on the Google framework ID for the phone. Clearing this data (or doing a full factory reset) resets this ID and gives you another shot at getting the OTA update right away.

          It might not work the first time, so you might have to clear the data and try again a few times, but it will work eventually.

        • williejackbrainer

          Aaron Davis is correct. I tried this last night. It took a few times, but it did work. For some odd reason Hangout keep closing even though I have that app disabled.

    • williejackbrainer@gmail.com

      You can force updated. Go to setting Apps-all apps- Google Services Framework-clear cache-clear data-force stop. Then try to update again. Should work as I just updated to 5.1 last night. Hope this helps…

  • Bernie B

    NO WAY!!! I was 73 going to houston at 10:20am today and i had no service .. BS

  • eAbyss

    I didn’t think the map could get any less accurate but T-Mobile proved me wrong.

    I’ve been using Sensorly to map T-Mobile since we changed to them back in October so I have an excellent idea of the actual coverage in our area and I have to say that at least locally the estimated map was far more accurate than the new crowd-sourced one. Many areas they seem to have just filled in with supposed LTE coverage with disregard for what may actually exist there. Also their verified points are often wrong. There are areas that I know for a fact that are solid 2G or HSPA+ yet the map shows many “verified” LTE points spread throughout the area.

    Maybe T-Mobile should have gone with a company that specializes in carrier mapping (i.e. Sensorly) instead of one that specializes in traffic and navigation (i.e. Inrix).

    • Aaron Davis

      T-mobile counts 700mhz band 12 LTE the same as all of it’s other LTE

      A lot of towers that were edge-only got upgraded to band 12 LTE, so thier LTE map got a lot bigger.

      Unfortunately, you would have to be using one of the very few band 12 phones to actually get LTE there.

      Because the sensorly map only shows real-world data, most of that new band 12 LTE won’t show up on the sensorly maps until more phones start supporting it.

      • eAbyss

        I use a Nexus 6 with 5.1 so it has full support for all the bands. Not that it matters because I live in Western Washington and they only recently completed their band 12 purchase in the area so nothing has been deployed.

        • williejackbrainer@gmail.com

          eAbyss have you noticed any issues with 5.1? For some reason Hangouts keeps stopping evening though I disabled it. Strange…

      • KingCobra

        Most of the places where 700 Mhz LTE has been deployed is in urban areas where they already had AWS LTE. The vast majority of the EDGE towers are being upgraded with Band 2 LTE which most of their phones support.

        • Aaron Davis

          When you click on the “new” LTE areas outside the Minneapolis/St Paul area, it takes you to the 700MHz-compatible phone list.

          Also, I have the Nexus 5, which supports band 2, but I only pick up Edge when I’m right next to one of the towers with “new” LTE.

    • Alex P.

      Yea, pretty much. I’ve looked at “Verified” spots on the map (which are, b.t.w, hard to see) – they still give a FALSE information about the signal availability, meaning my phone STILL can’t reliably get LTE signals in some “Verified” spots with “Typical Indoor Connectivity”.

      • Ozgur Sen

        People probably turned on LTE ONLY MODE.
        My phone doesn’t connect to LTE unless I’m a mile away from the tower and it stays connected for miles after so I also turn on LTE ONLY MODE on the Note 4 and switch it back to Automatic.

    • walt

      it would be nice if the t-mobile towers exact location were on the map

    • I think T-Mobile should add toggles, so we can turn on/off each of the 4G LTE, 4G, 3G, and 2G layers to get a better representation of coverage, and under the “4G LTE” category add sub toggles for Band 2, Band 4, and Band 12.

      • eAbyss

        I’d be fine if they’d just display them in different colors with various shades showing the signal strength. It would be very uncarrier to display a coverage map in more than just shades of your company’s color.

  • Lee T

    The map is pretty accurate. I live in San Diego with wideband LTE and only get 1 mbps at home. Horrible horrible LTE speeds. They shouldn’t even call speeds like this LTE.

    • SVU BOlieve in AJ’s EMMAlution

      That’s faster than my AT&T DSL, even though there’s an AT&T service building at least one mile from my house.

      • KlausWillSeeYouNow

        When I had AT&T DSL, I had the same experience. 0.80 Mbps down was an unbelievably good day. /smh

    • Ozgur Sen

      The further away you are from a cell tower slower your speeds are going to be.

      • Lee T

        The closes tower is 2 miles away according to T-mobile. I bought the Note 4 at launch day and I was expecting to get amazing speed, especially coming from the S3 (non-LTE) version. I have been a T-mo customer for over 10 years now and I’m a big fan of their un-carrier move, but speeds has to improve.

        • Ozgur Sen

          The best thing to do is call T-Mobile and create a ticket for an upgrade. This is what I have been telling others. if they have at least 5 people calling them to create tickets for an upgrade then they will do it.
          I used to get 2G in Middletown DE and after 2 months they upgraded it to LTE band 4 which reaches up to 35 Mbps

        • Lee T

          I had put in so many tickets with T-mobile and they would always just send an engineer to check the towers around my area. I’ll try asking them if the tower just needs to be upgraded. Where I live here in San Diego its is overly populated and speeds like this is just terrible to even claim it as LTE. Thank you for the suggestion. It’s a great idea!

  • Kogashuko

    Have they lost their mind, there is nothing verified on my map about the “partner coverage.” There is NO “partner coverage” in the areas that they say that there are!

    • Ozgur Sen

      You have to turn on data roaming

    • Not every part of the map is “Verified” and if you’re in a “partner coverage” area, Like what Ozgur said, you need to have data roaming turned on.

  • RLB63

    Map was totally useless to me. Demands you put in an address. I went through Indiana just last week down US 65 a major highway and lost lte signal at least twice for hours. Don’t have stressed for that wasn’t a map that I can move around to see if there will be coverage where I will be traveling.

    • Rob H.

      I’ve used just zip codes. However that may pinpoint an area with or without coverage.

    • Nope, you can still type in only a city and state, zip code, or an address. even if it says to type in an address, the rest still works. It just won’t give you specific information. Unless you zoom in after doing the search.

    • Fabian Cortez

      I guess you prefer being lied to by maps that just coat the entire nation in a particular color.

  • T-MobileFan321

    My parents house only gets G (not even EDGE) and it shows 4G LTE…of course not “verified” because you can’t get 4G within 2-3 miles of their house!

    • What phone? and what zip code?

  • Bud

    Lol I get dropped calls on the west side highway.

  • Brad

    What a joke. It shows the strongest level 4g LTE and my home and I am lucky to get 2g. I have to drive out of my subdivision for at least a mile to get 3g. This is all lies

    • Ozgur Sen

      if it shows hexagons that means it’s been verified
      but if it’s not then it’s the same data from the old map

    • What type of phone are you using, and what zip code?

    • Ozgur Sen

      You can put your phone on LTE ONLY mode and see if it connects

  • walt

    Something that would be very un-carrier like would be posting where the T-mobile cell towers are located on the map. that would be awesome! then we would know exactly where the closest tower is located. is it gonna happen? probably not…Cam, maybe you have an explanation for this?

  • walt

    where is the “speedtest” data located on the coverage map? i cant find that info anywhere. also, how is t-mobile collecting this “verified” coverage? is it using our phones gps and LTE signal to become “verified”?

    • Ozgur Sen

      On the website it says that they are using data from third party apps

    • Ozgur Sen

      I found couple of speed tests in Seattle Wa on the map

  • Ozgur Sen

    The map was accurate for me for Delaware

  • Ozgur Sen

    For those who wants an upgrade from 2g to lte
    You have to call T-mobile and summit a ticket for an UPGRADE
    After I called them and submitted a ticket for Middletown Delaware
    they upgraded in 2 months to LTE band 4.

  • Jeff G.

    Lol I get E …. Says I’m suppose to get 4 LTE …nexus 6

    • TMOTECH

      Probably 700Mhz. I don’t think it is enabled yet. Next software update

  • Josh

    I suspect from the comments section that people don’t understand how different phones have different frequencies. That’s why the map may appear inaccurate even though it is. My friend doesn’t get 4G LTE where I’m at with his Galaxy while my Lumia is screaming along at 35mbps down and 7 up LTE.

  • mattptodd

    On any typical day near Potomac Mills Mall in Woodbridge, VA the phone shows LTE but the speed test most often just times out because the browsing is edge speeds. Lived here for 14 years and have reported it, with data and screenshots, but “the engineers have visited the area” for what? Lunch?

    I drive a mile away, north, from the area, and it is blazing fast. Best address to use is 13909 Smoketown Rd Woodbridge, VA. The Woodbridge area has so many slow spots that show 4G or LTE it’s sad. This testing had been, over the years, with Samsung Galaxy, Lumia phones, HTC HD7, Wing…. And I do understand the limitations in speed on the phone, but when you can drive a mile away and your phone acts like it had an expresso, you get the idea that it is the tower coverage that is poo.

  • Damko

    Where I live, map shows strong LTE but I have either poor edge or 4G (aka 3G) coverage.Call drops happen constantly so I have to use WIFI Calling.Fake….

  • dman

    I think this new map is even more inaccurate and deceiving than the previous one. For example, a couple of weekends ago I went to a campground in South Florida where according to the map you should get LTE everywhere but in reality you maybe get 0 to 1 bar of HSPA at best when you’re outdoors and absolutely nothing indoors! You can text and maybe make a short call before it drops but even opening a simple webpage takes forever or more often it just times out. I couldn’t even complete one single ookla speedtest, with the app always giving me “network connectivity issues” after too many attempts to connect. Yet according to this new map, there’s LTE everywhere and with no shades of signal strength, it’s all 100% coverage. Or it looks that way for someone checking the map before planning a trip. At least the older map showed a lighter shade to signify a weaker signal. It was still BS because as I said there is NO LTE AT ALL. This is NOT an uncarrier move. An uncarrier move would be to have a map that shows REAL user experience instead of some completely bogus made up coverage. I even called TMO about it because I was so pissed off about the (old) map being completely off. They said engineering would look into it and reply within 72 hours (guess who’s still waiting for a reply). Instead, next thing I know, they put up a new map that is flat out lying about coverage in that area. VERY DISAPPOINTING TMO! I’m happy with the service in the area where I live and the constant network upgrades however I am very unhappy with this map because IT FLAT OUT LIES about real coverage. Rant out.

    • Chris

      What phone do you have?

  • sidekicker89

    When is T-Mobile going to build new towers instead of upgrading old ones?

    • IceMan

      Currently there are no plans that they’ve announced regarding this. They’re likely banking on the 600Mhz auction for additional buildout once they’ve used up theor 700Mhz resources.

      • KingCobra

        Incorrect. The coverage map that they showed a few weeks ago with the planned end of 2015 coverage shows lots of new coverage areas that are currently roaming or no service. So to answer sidekicker’s question, it’s likely that they’ll start adding the new areas in the second half of 2015 after they’ve completed the upgrading of the current sites to LTE.

        • Fabian Cortez

          Or they’re probably concurrently working on both projects at the same time.

        • wright1bby

          Where can one find that map?

    • Matt

      They are building out a ton of new sites now, to get to 300 Million covered by LTE by end of year, they have to be!

      • TMOTECH

        T-Mobile is building new sites. Trust me. New one going up as we speak. I am looking at it.

  • williejackbrainer@gmail.com

    From my perspective I think the coverage map is accurate. I
    have LTE coverage at home as well as at work. No dropped calls or spotty LTE.
    Using my Nexus 6 and just updated it last night to 5.1.

  • Omar Boyer

    i typed in my moms adress in Malibu ca And it says i should get 4G lte and i know its deff wrong as off right now tmobile is still “E” there. Iphone 6,lg g3 ,galaxy s5 from tmobile all show Edge there as of right now. I dont like this new map,funny thing before when i would type in her adress it would would at least show the lighter pink color which meant coverage was weaker so it was more accurate before.

    • Fabian Cortez

      That doesn’t mean there’s no LTE. That means she lives on the cell edge where the LTE signal is weak in comparison to the GSM.

      The UE is doing its job by choosing the appropriate signal in an effort to conserve battery.

      Now that doesn’t mean it’s right. They should either raise the power on LTE or add another cell.

    • TMOTECH

      None of those have 700MHZ. Could be that.

  • Ozgur Sen

    The reason it might show LTE when in real life it’s 2G is because either that’s from the old map or people set their phones to LTE Only so T mobile thinks there is LTE in that area.

    • Mike

      It also matters on the device you have. Needs to be LTE capable on 700/1700/2100/1900 bands

      • Ozgur Sen

        That too

      • Fabian Cortez

        The way you listed your bands (forward slashes) can make things a little confusing

    • williejackbrainer

      I think it could be a combination of both.

    • Mike

      It cant be T-Mobile “thinking” there is LTE since its data from third parties.

      • Ozgur Sen

        When I set my phone to LTE ONLY MODE even if I get 1 or 2 bars in 2G areas I still get LTE speeds.

        • Fabian Cortez

          That’s because you still get LTE; you’re on the cell edge.

  • Gtech

    Map is pretty accurate for Southern Delaware. Still a work in progress.

  • Using the unlocked Lumia 820 i have, i can say for my area the map is pretty accurate. My only question is which phones can take advantage of the new coverage. Not all T-Mo phones have the bands necessary for the refarmed LTE.

    • Ozgur Sen

      Samsung Glaxy S6
      S6 Edge
      Note 4
      HTC One m9
      Nexus 6
      Galaxy Avant
      ZTE ZMax

      Sony Xperia z3

      Samsung Glaxay tab 4 8.0
      Samsung galaxy tab s 1.05

    • Ozgur Sen
    • williejackbrainer

      The phones that have Bands 4 and 12 I believe.

      • Using the ARFCN they came back with 1050 which translates to 1900mhz

  • Chris

    Lol, where are they pulling their data?

    My home said that the customer data is verified at 1.6 mbps down. I’m getting at least 7 mbps and 13 on a good day…

    LOL… way to lower the bar for my home.

    • williejackbrainer

      Their pulling data from 3rd party apps.

      • Chris

        I might not be using the 3rd party app they are pulling their data from.

    • TMOTECH

      So it is better than expected. What’s the problem?

  • KingCobra

    The new map looks similar to the other carrier’s maps. The ones which don’t show the variation of signal strength and instead just state ‘LTE’, ‘4G’, ‘3G’ etc. So now T-Mobile’s maps are just as misleading at AT&T/VZW/Sprint. 1 bar of ‘4G’ for instance can provide for a very different experience than 4-5 bars. Also when the maps showed signal strength it was easier to tell where one might have issues inside of buildings. The good thing that comes out of it though is that they’ll update the maps more often now.

  • walt

    Something that would be very un-carrier like would be posting where the
    T-mobile cell towers are located on the map. that would be awesome! then
    we would know exactly where the closest tower is located. is it gonna
    happen? probably not…Cam, maybe you have an explanation for this?

  • Johnny Diaz

    This is bad business, and it’s creepy that T-Mobile is collecting this much data on me as a customer. It’s a privacy issue.

    I never agreed to this; including GPS tracking. Why does T-Mobile think their customers are a source of free labor? Can’t they hire the Verizon Test Guy?

    • Austin

      Actually we did agree to this. It’s a pop up that we agree to when we are setting up our phones. They’re allowed to collect data about our network connections and stuff to “improve user experience”
      There is a check box to opt out

      • Johnny Diaz

        Never saw this on Bring-Your-Own-Phone plans.

        Sounds like a big lawsuit.

        • TMOTECH

          Wow. Why don’t you get a job and quit looking for a payday. Big sissy.

        • idisestablish

          It’s done through software preinstalled on T-Mobile phones. You agree or decline when you start up the phone and you can turn it off at any time. If you don’t have a T-Mobile phone, then the software isn’t even on your phone. So just calm your little self down.

        • Austin

          I’m sure the BYOP phones don’t have the software in the background that monitors your signal. Nor IPhones.
          But really, I’m sure every carrier has this network data, they just don’t care to use it

  • walt

    I sent an email last night to john legere, neville ray and ExecutiveResponse@t-mobile.com Neville Ray replied within the hour (via his ipad) and some dude Christopher Rausch wants me to call him to “talk things over” about my email and the new coverage map. talk about a good customer service and their quick response to an email :)

    you guys have anything specific you want me to ask?

  • Walt

    I sent an email last night to john legere, neville ray and ExecutiveResponse at tmobile. com

    Neville Ray replied within the hour (via his ipad) and some dude
    (Christopher Rausch) wants me to call him to “talk things over” about my
    email and the new coverage map. talk about a good customer service and
    their quick response to an email :)

    you guys have anything specific you want me to ask?

    • Austin

      Can you ask them why areas I know for sure have LTE are showing up as 2G after the map update

    • Johnny Diaz

      If they are that accessable, It may be best to ask them for their legal correspondence address.

      I hear that the reason why T-Mobile’s coverage is so terrible is because once the legal team gets paid before the engineers. When legal team receives paperwork, they immediately begin negotiating for a settlement.

      • TMOTECH

        What is the issue dude? John never swears at anyone. He speaks plainly. Like a man. Quit being such a baby.

    • Wirelessgeek

      At the “Verified” locations, the pop up claims these locations were verified by a customer. Is there anyway TMO could be more transparent on their methodology of what determines this verification other then the two sentences in the FAQ? Did someone’s phone read that it had an LTE signal, hence it’s a customer verified LTE location, or is this based on someone running a series of speed tests and the speeds meet customer expectations for LTE?

  • dtam

    not sure if anyone gave it another shot, but it looks a lot more accurate now