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T-Mobile has responded with a brief statement to todays news regarding an Occupy Wall Street protest planned for a T-Mobile store in New York City that was set for 12:30pm. As it stands, we haven’t heard anything or seen any imagery that tells us the march itself actually took place.
From my experience with TmoNews and over three years of constant conversations with T-Mobile employees they tend to be some of the happiest and generally friendliest bunch of folks in the wireless game. In my opinion, T-Mobile wouldn’t be able to maintain their consecutive streaks of JD Power awards for customer service if their employees were truly unhappy and mistreated. They are a great bunch of people and they have helped shape T-Mobile into our favorite wireless carrier.
T-Mobile USA respects the rights of unions to exist and recognizes and respects our employees’ rights to organize or to refrain from organizing. That said, we remain convinced that it is better for both T-Mobile employees and our business to maintain a direct working relationship between management and employees. The vast majority of T-Mobile employees have chosen not to be represented by a union.
T-Mobile is a great place to work. Our employees receive competitive compensation and benefits including medical, dental, vision and life insurance, as well as a 401K and educational assistance. We’ve added new stores and new employees in New York City this past year, and we remain focused on making wireless affordable for everyone. Today’s protest seems misguided.