Hurricane Irene T-Mobile Service Update

T-Mobile provided a quick update to their service restoration efforts letting all of their customers know that they are working hard to keep the network up and running for all the areas affected by Hurricane Irene. As of 1pm Pacific Time they were running at 85% operational service and we imagine they’ve already increased that number since the press release was issued.

How did T-Mobile service work for you during Hurricane Irene?

 

T-Mobile USA, Inc. today issued an update on its efforts to restore its wireless network in North Carolina, Mid-Atlantic and Northeast regions affected by Hurricane Irene. 

Following is updated information from T-Mobile as of August 28 at 2:00 p.m. EDT: 

  • T-Mobile’s Disaster Response Team has been deployed to areas first hit by Hurricane Irene throughout Virginia and North Carolina to conduct onsite recovery efforts. The team is deploying dozens of generators to restore service to cell sites that lost commercial power. 
  • On average, 85 percent of T-Mobile wireless coverage is operational throughout the Northeast. 
  • More than 97 percent of T-Mobile’s cell sites in North Carolina are now operational. 
  • Virginia and the Washington D.C. markets are experiencing the highest impact due to widespread commercial power outages affecting millions of people.  T-Mobile crews are visiting sites and bringing in additional generators to the hardest hit areas. T-Mobile has mobilized resources from across the country to support the recovery efforts. 

For customers in these markets, the following T-Mobile stores are open for customers to visit in order to place calls or text messages to friends and family: 

Virginia Beach and nearby areas:

  • Lynnhaven Mall: 701 Lynnhaven Pkwy, Ste F01A, Virginia Beach, VA, 23452
  • Lynnhave Parkway & Sabre Street: 660 Phoenix Dr, Virginia Beach, VA, 23452
  • Landsdowne Commons: 3388 Princess Anne Rd, Virginia Beach VA, 23456
  • Virginia Beach BLVD & Independence BLVD: 233 Independence Blvd, Ste 103, Virginia Beach, VA, 23462
  • Patrick Henry Mall: 12266 Jefferson Ave, Space C, Newport News, VA, 23602
  • Macarthur Mall: 300 Monticello Ave, Space 164, Norfolk, VA, 23510
  • Military Circle Mall: 880 N. Military Hwy, Space 1083, Norfolk, VA, 23502
  • Millennium Crossing: 1153 N. Military Hwy, Ste A, Norfolk, VA, 23502
  • Power Plant: 2067 West Mercury Blvd, Hampton VA, 23666
  • Crossways Shopping Center: 1600 – B Crossways Blvd, Chesapeake, VA, 23320
  • Portsmouth Victory Crossing: 4032 Victory Blvd, Ste F, Portsmouth, VA, 23701 

Richmond, VA

  • 8800 Staples Mill Rd, Richmond, VA 23228 

Washington D.C, Northern Virginia and Maryland

  • Majority of stores open.  Please check t-mobile.com for nearest store.

Tags: , , , , , ,

  • Anonymous

    Lost service in Providence RI for about an hour or so but came right back up

  • Rfgenerator

    Lost service this morning here in Spencer, MA. Area wasn’t even hit that bad. Suspect power is out at tower as they have no backup power source. Service stillout at 8PM.

  • I think we’re all going to have to go with flare guns or smoke signals. systems just can’t handle the capacity.

    • Wilma Flintstone

      Hey I have a trusty Carrier Pigeon named Pesto who can get any message I need delivered on time. He’s the fastest, cheapest Airmail Express Service I’ve found.

      Me: “Good Pesto, want a cracker?”

      Pesto: “That’s Polly the Parrot you imbecile!!!”

      Me: O.O

  • Jaygqitalia

    Never lost service once here in NYC

  • Hrose1965m

    Hell the way tmobile is now a small gust of wind knocked my cell coverage out not no more though I’m ATT as of 2 days ago was with tmobile 11 years goodbye old friend

    • Anonymous

      If you hate T-Mobile so much, why are you reading this article?

      • Hrose1965m

        Never said I hate them there service is going down hill with the earthquake last week I had no service for 10 hours all my fellow coworkers had service I then knew it was time to leave tmobile

        • the_truth

          Put your cell phone in a box and hide it from yourself. It’s too much for you.

    • the_truth

      Small gust of wind? Heck I’m far northeast and I have 1/2 tree on the ground in my backyard. What chance has a cell tower???

  • Sal

    What really amaze me is that tmobile does not have any update posted in their web sites. I had to use friend’s phones with Verizon service in their phone to communicate with family in NYC. This experience makes me think about the role of tmobile in a future emergency. 

    • You need to take a deep breath and get serious.  Storms that don’t happen very often are no indication on the quality of service.  Other mobile operators also had problems.  Don’t fool yourself.  If it makes you feel better find another carrier but don’t be surprised when that carrier is not up 100% for every natural disaster.

    • Which is amazing because none of the carriers have updates on their websites. Perhaps if you had tried to use their Twitter and/or Facebook pages you would have seen the updates as they suggested you do to stay in touch with them.

    • Sutton1626

      NO Tmobile service here in VA following the hurricane. Power is back on, but no cell service for 24 hrs so far> EVERYONE that I know that are with other carriers never lost their service. May be time to pay the cost of changing my cell phone service. Finally borrowed another cell phone to call Tmobile-after speaking with someone in another country for 30 minutes, we still dont have service.

      • the_truth

        Calling customer care and tying up the line with them won’t make the engineers work any faster. They do the best they can. God–what did you people do before cell phone? Act of God people.

      • Round-the-World

        Maybe you should state which location in VA does not have service as there is service in the majority of TMO’s service area across the state (or commonwealth to be more precise).

      • Whodunit

        bc calling customer care helps the situation I’m sure…
         

      • Whodunit

        bc calling customer care helps the situation I’m sure…
         

    • HARRYEVAN

      LETS SWITCH

    • HARRYEVAN

      LETS SWITCH

  • Vikkibrunelle

    i live in tiverton rhode island and have had no service since about 5 pm.  does anyone know what’s going on in rhode island ????

    • Hrose1965m

      Yea your on tmobile

  • Thompc82

    I live in New Orleans, in 2005 I had coverage from t-mobile through Katrina when Sprint, Nextel and at&t failed family members. My whole family switched during that time when T-mobile partnered with FEMA to deliver free phones and service for that time period. Tmo for ever.

    • Chatter

      I didn’t know about this – thanks for sharing.

    • TheWayOfThings

      This is true.. during Katrina, T-mobile was one of the only carriers up and running in the area… and if memory serves me correctly, I believe T-mobile also was very forgiving of overdue bills and usage for the victims of Katrina…

    • Wilma Flintstone

      thats pretty cool of Maggy.

  • Lindsay Pelletier

    no service in ct for HOURS.  We never lost power, or cable, almost no storm effect here.  Hasn’t even been windy since this am, and my service just went out hours after the end of the storm.

  • Henryl

    Hurricane?  LOL!  More like moderate rain and wind.  East coast wimps.

    • Wilma Flintstone

      Hey, Look everyone, if you count the number of letters in henryl’s comment, you end up with his IQ number! O.O

    • Harryevan

      ya heavy rain storm

    • Harryevan

      ya heavy rain storm

    • Harryevan

      ya heavy rain storm

  • Anonymous

    .-ì just got an iPad 2-32GB for $ 22.54 and my girlfriend loves her Panasonìc Lumìx GF 1 Camera that we got for $ 38.76 there arriving tomorrow by UPS. I will never pay such expensive retail prices in stores again. Especially when I also sold a 40 inch LED TV to my boss for $ 657 which only cost me $ 62.81 tobuy.
    Here is the website we use to get it all from, http://shr.tn/Zl26

  • BZERRENNER

    STILL NO SERVICE IN CT

  • BZERRENNER

    STILL NO SERVICE IN CT

  • BZERRENNER

    STILL NO SERVICE IN CT

  • I have service here in Baltimore

  • Wilma Flintstone

    I guess I cant really tell the difference with this HD2. I may have lost signal but I’m so used to not having any signal on this phone anyway to where I didn’t notice any difference. In Atlanta Ga btw.

  • Gbarry1944

    Have no service in Davidsonville. Tried to visit the store at the annapolis mall yesterday. Store was close. Sprint was open. Not a happy customer

  • ShawnD

    In western suburban Philly, no problems with service at all. (The earthquake knocked us off the air for half a day, but not the hurricane.)TMO was our lifeline, since we had no power for 30 hours. Had to charge our phones in our truck, but otherwise service was great. Wish the myTouch 4G had better battery life!

  • Martha

    No service during storm and still have no service in Boston.

  • Nospam

    No service!

    • the_truth

      power cycle your handsets.

    • the_truth

      power cycle your handsets.

  • Anonymous

    Hello,everyone,sorry bother your time a min,share a good website with you,

    http:// www. yatoomall .com

    please input the website on your web there,if you do not know,please click my name come

    our company website ,maybe you will find something your like,or

    if you do not interested in,please collect the website on your tag there,thank you!

  • Anonymous

    Hello,everyone,sorry bother your time a min,share a good website with you,

    http:// www. yatoomall .com

    please input the website on your web there,if you do not know,please click my name come

    our company website ,maybe you will find something your like,or

    if you do not interested in,please collect the website on your tag there,thank you!

  • Surrendinggrace

    No service in Middletown, NY

  • Biancalvarez1

    I haven’t had cell service for days. Yet, people I know the next town over do. It’s frustrating.

  • Tmonews

    No service in several towns in fairfield county, ct – wilton, westport.  Friends on Verizon (ON THE SAME TOWER!) have service but I don’t

  • Tmonews

    No service in several towns in fairfield county, ct – wilton, westport.  Friends on Verizon (ON THE SAME TOWER!) have service but I don’t

  • IT Guy

    While I’ve been miffed at T-Mobile for a lot of things lately, this isn’t one of them.

    Getting things up and running after a storm like this can be tricky. Flooding, downed trees, power outtages, etc are a pain to deal with. So is getting technicians to the location.

    Also, try powering your phone off and on now and then if you still don’t have service. Sometimes they don’t automagically find a signal after a tower has been brought back online.

  • TMoFan

    Service was fine for me until the late afternoon. Since then my G2 has been cycling between a few bars and no service, and I have no data connection at all. Not even edge. At least I had a bar to make a few phone calls. When I left this morning it was still doing to same thing, and now that I’m in the city coverage is perfect.

    • IT Guy

      Out here visiting Virginia Beach, mine was flaky for a couple hours, then dropped out completely for another 2-3 hours but came back up working. Data was intermittant for a bit, but that came back on too.

  • mattyrugg

    None in Newport, RI either. Went out about 20 mins after we lost power. No signal until you get off the island. Every other carrier has service except tmo. I called customer service yesterday to let them know, and they were totally rude and denied any sort of outage. 12 years with them and their customer service is a sinking ship. They used to be the best.

    • Americorachel

      Same Here MATT…had it on Brenton Point….doesn’t help on Bayview Ave..lol

  • slightly annoyed

    Little in Lakeville, MA at my house where I usually have full service. Haven’t had it for nearly a day!

  • Phero54

    No service for 5 days and I friggin live in Washington State

    • IT Guy

      !!!!

      You should probably get ahold of T-Mobile. Or make sure your device is working properly.

  • Jason

    I’ve had spotty service at best. Saturday in Chesterfield, VA, there was small bursts of service where I would get a bunch of texts all at once and send out a bunch but then have no service at all. Even if I didn’t move my phone. I feel like the might have been doing some sort of round robin approach to people getting their messages. Sunday was spent driving around the county looking for any coverage and when they restored power to a couple of the neighborhoods (around 7:30PM EST) my service picked up a great amount. Of course now I’m at work by the Chesterfield airport and can’t find any signal to save my life. And when I do get it, it’s two bars on Edge. Not horrible, just really annoying to have to find a single spot in the building where I might get a bar to send out texts / make a call.

  • Jason

    I’ve had spotty service at best. Saturday in Chesterfield, VA, there was small bursts of service where I would get a bunch of texts all at once and send out a bunch but then have no service at all. Even if I didn’t move my phone. I feel like the might have been doing some sort of round robin approach to people getting their messages. Sunday was spent driving around the county looking for any coverage and when they restored power to a couple of the neighborhoods (around 7:30PM EST) my service picked up a great amount. Of course now I’m at work by the Chesterfield airport and can’t find any signal to save my life. And when I do get it, it’s two bars on Edge. Not horrible, just really annoying to have to find a single spot in the building where I might get a bar to send out texts / make a call.

  • Patrice

    During the hurricane my service was fine. After; it was horrible and still is. My phone just says “Searching…”
     

  • Patrice

    During the hurricane my service was fine. After; it was horrible and still is. My phone just says “Searching…”
     

    • Patrice

      Oh yea and I’m in Manchester, CT

      • Chancedude18

        So am I, and I can’t get any service at all!

      • Harryevan

        we have 2 kids and thats are phone
        very reliable

      • Harryevan

        we have 2 kids and thats are phone
        very reliable

    • dp

      I’m in Milford & my mom’s in Derby, CT and neither one of us has service. Although throughout the storm, we did. This just happened as on mon morn – wth?

    • dp

      I’m in Milford & my mom’s in Derby, CT and neither one of us has service. Although throughout the storm, we did. This just happened as on mon morn – wth?

  • Maschwar77

    AT&T suffered more outtages than T-Mobile!

  • Maschwar77

    AT&T suffered more outtages than T-Mobile!

  • Emilystone32

    Well I live in new Jersey over in Jersey T-Mobile, att,Verizon, sprint are not working at ALL! That sum scary shyyt I guess its a Jersey thanq lol. Luckily I made it to new York by car were att and T-Mobile are both working fine so dnt bash on att cuz like I said both T-Mobile nd att are working fine ..luckily I made it out of Jersey and made it to NY – source posting this from my sensation 4G which is working fine on NY just like my boyfriends atrix on att.

  • In Newport, RI, my T-mobile service went out at around 1pm. As of Monday morning it was still out. That means no edge network, no phone, no connections.

    Hope they’re able to get it back up soon.

  • BZERRENNER

    manchester ct still out!

  • Yeah right?

    The towers in CT have no generators so no power = no signal T-Mobile FAIL!

  • Yeah right?

    The towers in CT have no generators so no power = no signal T-Mobile FAIL!

  • Jinxedagain

    No service Atlantic City NJ and local area since Sunday late afternoon. T Mobile says they hope to be up BY THE WEEKEND!

  • t-no-mobile

    in CT no service… funny every other cell phone service has signal. TIME TO SWITCH COMPANIES!

  • t-no-mobile

    in CT no service… funny every other cell phone service has signal. TIME TO SWITCH COMPANIES!

  • Harryevan

    att has service and t mobile is rude about it cant call 911 during a hurricane b.s.

  • Harryevan

    lets get comp.from t mobile

    • the_truth

      Read your Terms & Conditions–#8 should do it for you.

  • Harryevan

    lets get comp.from t mobile

  • Jsbroughton@comcast.net

    in ct. neither my wife and i have service in wallingford,ct.. why?

    • Jlcamd

      in wallingford also…no service as well

  • Nikki

    I’m in CT. and 3 members of my family with T-mobile plans have NO service!

  • Nikki

    I’m in CT. and 3 members of my family with T-mobile plans have NO service!

  • Nikki

    I’m in CT. and 3 members of my family with T-mobile plans have NO service!

  • Bgogue

    i had no signal during irene

  • Bgogue

    i had no signal during irene

  • Bgogue

    i had no signal during irene

  • Annmtakach

    I am so upset I just had major surgery and ca’t be left alone… my cell phone t-mobile is all i have and today I had chest pains and my service was still down!!!! I was alone and couldn’t even call an ambulance to help me…This is life and death to some people.  We didn’t hardly get hit at all in Allentown pa.  And  It is taking too ling to restore my service… I cant go to the nearest store to make calls !!! do they get that???  I was really scared since i just got home from the hospital adn The cell is all i have !!!!!!! to help me…Please someone comment on this… I am luck to be able to type this right now…T-mobile has let me down many times with loss of service so many times and i live in aa heavy populated area?? This time is a dealbreaker.  Thank god my neighbor stopped bye in the nick of time while i was having those chest pains and we used his service  not t-mobile to save me!!!!!!!!!!!!!!

    • Jlcamd

      I believe you can still call 911 even with no service

    • Allcounty237

      I agree, T-Mobile told me they are an in-bound call center and there is noting they can do to follow up with a technician or do anything about the service. I live in New Jersey and use the phone for business, been without service for over 6 days. These people are the worst and the supervisor (J) hung up on me.

  • Howie

    In New Britain, CT! Right by CCSU! NO SERVICE AFTER IRENE!! I had service during the storm and I noticed the first problem when it was Sunny outside lol. Please fix this shit! I get service everywhere  except for my house! Thats bullshit!

  • Bill

    Browns Mills NJ.. no service as of 5:30PM Sunday Aug. 29 when the power went off. Still not getting service at home. I get service a mile east and about 8 miles to the west (in car) but none at home. So.. no power, no house phone and no cell phone at home. Just great.

  • Michael

    People, what do you want miracles?? It was a Hurricane. Tmobile can’t control that!!!!!Grow up

  • Michael

    People, what do you want miracles?? It was a Hurricane. Tmobile can’t control that!!!!!Grow up

    • t-no-mobile

      I guess you must have verizon or sprint. I have not had cell service in 3 days now, you obviously don’t need to call your family to see if they need anything huh?

      I didn’t lose service till the hurricane was over, funny the verizon tower is next to the tmobile tower and they all have service???

  • disappointed

    in East hartford CT…still don’t have service…i have power back….no cell service.my boyfriends ATT is working fine..never even a blip….now i know better what cell service to count on in case of disaster…

  • Irritated in CT

    Southeast CT, 1 to 2 bars max, spotty at best, keeps giving me ‘no network’ data is maxed at 2g if even that. Had to go to McDonalds for Wifi. 2 days in, we’ll see how long it takes. didn’t realize my phone and electricity dependency till this freaking hurricane.

  • Irritated in CT

    Southeast CT, 1 to 2 bars max, spotty at best, keeps giving me ‘no network’ data is maxed at 2g if even that. Had to go to McDonalds for Wifi. 2 days in, we’ll see how long it takes. didn’t realize my phone and electricity dependency till this freaking hurricane.

  • Raymondgarcia1225

    In Norwalk, Ct. No service yet. 2g 2bar at best and when making a call signal drops.
    HTC Sensation 4g

  • guest

    Manchester CT no service since Sunday night – power came back on late last night. I’m at work now in MA and finally have cell servcie again!

  • Gerenajk

    groton ct. 1 bar, getting cut off and still continues to roam at the worst times

  • S.

    I thought i was the only one but I guess not.  I get full service in my house but if I step out I get almost no data services and at best 2 bars.  When I drive by an area that was hit hard or still have no power I loose everything.  I’m in Fairfield CT.  I have T-mobile.  My friend has Verizon and she was fine.  During the storm I was fine.  It started monday morning.

  • TMoFan

    Service in my area is still out. I called up T-Mobile yesterday and I was told that five towers in my area were down and my G2 was trying to pick up a signal on a distant tower. They wouldn’t give me a time frame, but they did call me this morning to follow up but I told them still no data connection and intermittent voice signal. Neighbor has att and is still down as of this morning.

  • Twinspin23

    Shelton, CT… still no service!

  • Allcounty237

    I have been without service for 6 days. Called T-Mobile was told there is nothing they can do. Spoke with a Supervisor who also told me there was nothing they could do. T-Mobile is the worst…..Located in New Jersey

  • Kaylas22

    Niantic CT No service since Saturday night and reall hating t-mobile right now. Its pretty crazy my house and office have power before my cell phone works.

  • Kaylas22

    Niantic CT No service since Saturday night and reall hating t-mobile right now. Its pretty crazy my house and office have power before my cell phone works.

  • Cheryl

    I have had no service in NJ at my home in West Milford NJ and at my office in Towaco, NJ…works in between.  Of course TMobile can’t give me ANY information, and I don’t even see NJ listed here.  Anyone have any clue what they’re doing out there?  Funny, Verizon isn’t having ANY issues in this area…..

  • Rahewitt1

    I have had no service – no network messages – so I found T-Mobile useless

  • Jinxedagain

    Still nothing throughout the Atlantic City area and the only advice they can give me is keep trying.

  • Jinxedagain

    Still nothing throughout the Atlantic City area and the only advice they can give me is keep trying.

  • Anonymous

    My service was working perfectly but for some reason on Thursday I stopped receiving emails and had no internet connectivity. Text and phone service works fine. Anyone else seeing this?

  • Collinsnuthouse

    We have had no service on all five lines on my plan at home, surrounding areas and work for a week and a half now.  Since I work from home, I cannot use my phone all day unless I get in my car and drive.  T mobile is blaming it on the utility company in my area and says they must not have restored full power to the towers in my area, but everyone in my town has power.  They have no idea when it will be fixed.  They are not honoring early termination due to our service not working properly and will not give me a good faith estimate of how long I’m supposed to wait without service until they will let me out of my contract.  They also cannot send me a copy of my contract and have said I need to go back to the store I made the purchase from and get it from them.  They are 40 minutes away.  They gave me information to contact customer relations, but there is no telephone number, only an address to send a letter to, with a response in 7 to 10 days.  They customer service people just read off a script and have no real answers.