Deutsche Telekom Says T-Mobile USA Staff Cuts Not Related To AT&T Talks

With the FCC restarting the clock that continues the approval process for AT&T’s takeover of T-Mobile USA, Deutsche Telekom is defending recent job cuts and insisting the AT&T deal has nothing to do with said job cuts. In the past few months Deutsche Telekom has cut almost 2,600 jobs at T-Mobile USA call centers calling that a natural “fluctuation” in their staff count.

“We have not carried out any measures to cut jobs ahead of the planned T-Mobile USA sale to AT&T,” a Deutsche Telekom spokesman said late on Friday. In the past 12 months the workforce has been reduced by 2,000 but that is in line with normal fluctuations.” The U.S. unit employs 36,000 people at present.

This brings us back to our end of July editorial about T-Mobile USA customer service having taken a turn for the worse partially due to longer than usual hold times. I guess now we know at least part of the reason why. If any employees have any insight as to these recent job cuts and how these 2,600 employees were chosen for job cuts email us and let us know. We’re interested in hearing your thoughts.

Reuters

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  • Steelers0131

    Unions will do you no good if the company no longer exists. They cannot stop a buyout.

  • Steelers0131

    Unions will do you no good if the company no longer exists. They cannot stop a buyout.

  • Steelers0131

    Unions will do you no good if the company no longer exists. They cannot stop a buyout.

  • Steelers0131

    Unions will do you no good if the company no longer exists. They cannot stop a buyout.

  • Dewey Cox

    If you think that the cuts are not happening you are being naive at best. 

    Payroll is one the of the last controllable expenses a company has. Anyone who knows retail ( and most businesses) when it comes to increasing or maintaining the bottom line (profits) when the top line (sales) is decreasing is to cut the stuff in the middle.Store or call center rents are fixed expenses and cannot be cut. Power is a must ( but how many stores have you been to with reduced lighting and minimal air conditioning? It is not because they are eco-friendly), along with taxes and such.

    No retailer is above doing this. When was the last time you were at a Wal Mart that wasn’t busy as hell? Yet, they have reduced payroll in most locations and you can see the effect it has in the empty shelves and longer wait times at the register. Do less people go there because of this? Hell no.

    T-Mobile retail locations are no different. A majority of stores here in the San Diego area run on a skeleton crew and would run lower if they were not concerned about internal theft….I mean “employee safety”. My bad.

    My biggest problem with the buy out is that it has brought out the best in T-Mobile. Hear me out:

    1) One of the biggest complaints was always the handset selection. Since the buy out started, we have and are getting, the best phones we ever had. iPhone not included.
    2) We advertise more than ever.
    3) Dropped dead weight ( Flex pay, data phones without data, etc…)
    4) Stopped giving the store away to anyone who complains about something.
    5) The best rate plans we ever had. 
    6) “It’sDouchebagNotDouche” commenting less often. And on and on……

    If we had done this years ago, we may not be in the position we are in today.

  • Someone That Knows

    This is a load of BS. T-Mobile  call centers have turned into a living hell for employees. My auntie works at one and she said reps have gone from 650 5 months ago to about 375 currently.  They do not want to pay unemployment or severance so they make the working conditions so unbearable that reps are snapping under the pressure and basically committing a customer mistreat or just walking out due to the abuse and that is just what T-Mobile wants them to do because it lets the company off the financial hook. These employees are being emotionally abused day in and day out to the point it is making the majority of them physically ill. This company is being run by the devil himself and it will never be an honorable company again. 

  • Someone That Knows

    This is a load of BS. T-Mobile  call centers have turned into a living hell for employees. My auntie works at one and she said reps have gone from 650 5 months ago to about 375 currently.  They do not want to pay unemployment or severance so they make the working conditions so unbearable that reps are snapping under the pressure and basically committing a customer mistreat or just walking out due to the abuse and that is just what T-Mobile wants them to do because it lets the company off the financial hook. These employees are being emotionally abused day in and day out to the point it is making the majority of them physically ill. This company is being run by the devil himself and it will never be an honorable company again. 

  • Sunshine Dalton

    I was a T-mobile Tier 3 PDA Technical Support Rep for 2 years. I was let go at the end of May because my “call resolution time” was too high. I had actually brought it down by several minutes in the last few months 

  • Sunshine Dalton

    I was a T-mobile Tier 3 PDA Technical Support Rep for 2 years. I was let go at the end of May because my “call resolution time” was too high. I had actually brought it down by several minutes in the last few months 

  • Sunshine Dalton

    I was a T-mobile Tier 3 PDA Technical Support Rep for 2 years. I was let go at the end of May because my “call resolution time” was too high. I had actually brought it down by several minutes in the last few months 

  • Sunshine Dalton

    I was a T-mobile Tier 3 PDA Technical Support Rep for 2 years. I was let go at the end of May because my “call resolution time” was too high. I had actually brought it down by several minutes in the last few months 

  • Former T-Mobile PDA Tech

    I worked in a t-mobile call center in PDA tech support for almost 2 years. I thought all along it was a great place to work until the merger was announced. And wow did things change quick. We were basically told that not meeting any one metric especially CRT was putting our jobs in jeopardy. They also started introducing more and more metrics that we were expected to meet immediately such as the % of handsets we exchanged. I was excelling in all metrics, except the CRT. I was steadily making improvements and was almost meeting when they changed it and made it even lower. About 3 weeks after that i was let go because of not meeting this metric. I was never put on a performance plan or given a final warning so assumed that since i was improving i would be ok. haha! I have heard from friends still working there that they know of other people let go for similar reasons.

     I also had recently filed a complaint against a coach for discriminatory comments regarding a handicap I have and I had requested some accommodations recommended by my doctor. The request for that was denied.   After reading some of these posts I guess I am a lucky one because I did get unemployment. T-Mobile never responded to their request for info. Maybe they were worried I would sue them since i got fired so shortly after requesting the accommodation and filing the discrimination complaint. 

    I am glad to not be working there anymore. I was so stressed out, and it sounds like it has gotten worse.  My friends still there tell horror stories about the call volume and even more metrics to meet.

  • lily

    you have got to be kidding…you have no idea what you’re going to be giving up. Hope you enjoy paying union dues for the restrictions you’re going to have. Oh and by the way, being in a union doesn’t guarantee your job. It just guarantees you can’t represent your own best interests. Wow…

  • No Dice

    I was a supervisor for 3 years and a rep for 2. My history with the company was great as were my stats and reputation in the call center. I never had attendance issues. For reasons beyong my control (legal) i missed 1 day of work without being able to call in. I offered to present the paperwork to back up my case and was told it wasnt needed. By the end of the shift I was Suspended and fired shortly after.  There was an elaborate story based on twisting of the facts presented to unemploymnet so I would be denied.

    Neither the Coach or Manager showed the slightest interest in my situation. It is well known in the call center what is going on. Reps Have been dropping like flies for bs for months… I would stick up for my reps and was warned to keep a low profile due to my tenure and rate of pay. According to the people “In the know” I was allready a target due to Tenure and pay grade. I was on some sort of list and not for my teams excellent stats. Of course I didnt keep quiet when I saw how unfair our new metrics and adoption expectations were. Boom, Fired. So much for “Stick Together”….To this day i still get calls of people who still work there that cant belive I was Termed and they still work there. Their words, not mine. The biggest loosers here are the customers. Tmob is shooting its self in the foot.

  • No Dice

    I was a supervisor for 3 years and a rep for 2. My history with the company was great as were my stats and reputation in the call center. I never had attendance issues. For reasons beyong my control (legal) i missed 1 day of work without being able to call in. I offered to present the paperwork to back up my case and was told it wasnt needed. By the end of the shift I was Suspended and fired shortly after.  There was an elaborate story based on twisting of the facts presented to unemploymnet so I would be denied.

    Neither the Coach or Manager showed the slightest interest in my situation. It is well known in the call center what is going on. Reps Have been dropping like flies for bs for months… I would stick up for my reps and was warned to keep a low profile due to my tenure and rate of pay. According to the people “In the know” I was allready a target due to Tenure and pay grade. I was on some sort of list and not for my teams excellent stats. Of course I didnt keep quiet when I saw how unfair our new metrics and adoption expectations were. Boom, Fired. So much for “Stick Together”….To this day i still get calls of people who still work there that cant belive I was Termed and they still work there. Their words, not mine. The biggest loosers here are the customers. Tmob is shooting its self in the foot.

  • Dillusion69

    I am currently a retail store rep and our hours have been drastically cut here in the northeast …it is very demoralizing and un motivational, but in a midst of having our hours cut from 40 hours to 30 per week our goals and quota do no change.   so in the managers eyes, we are going to cut your hours but you still need to produce the same level of working 40 hours.

    I’ve grabbed so many of the imaginary brass rings that it’s finally dawned on me that they’re just that. They’re completely imaginary. The only thing that’s real is me, and the fact that day in and day out, for almost 3 years, I’ve proved to everybody in the world that I am the best in that store, in the market, and even in the region!!. Nobody can touch me. And yet, no matter how many times I prove it, I’m not even thanked for the amount of business I produce, but my hours do get cut!!!

    after I’m gone… you (the customer) is still going to pour money into this company — I’m just a spoke on the wheel — the wheel’s gonna keep turning. And I understand that… and T-Mobile  is gonna make money despite itself… it’s a million dollar company that should be a billion dollar company… you know why it’s not a billion dollar company? It’s because it surrounds itself with glad-handing nonsensical shitty yes-men like all the store managers, who’s gonna tell upper management everything they want to hear… and I’d like to think that maybe this company will be better after its sold to someone else, but the fact is it’s gonna still be controlled by the disfunction called upper management