Customer Care Closed For President’s Day

If you were planing on getting that overdue bill fixed or getting an extra discount from the Loyalty Dept., you might want to do it before President’s Day. T-Mobile states that most Customer Service and Sales will be closed for the upcoming holiday between 10 p.m PT on February 20th and 3 a.m PT on February 22nd.

If you try to reach General Care, Customer Loyalty, Financial Care, or FlexPay between the hours mentioned above, you will hear a closure message.

The following branches will remain open:

  • Activations/Credit
  • Business Credit
  • Puerto Rico
  • Rebate Center
  • Retail Support Line
  • T-Mobile Prepaid
  • Technical Care including Hotspot
  • Telesales
  • Walmart Family Mobile
  • WLNP

Just a little heads up!

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  • Matt

    People gotta stop leaking streamline photos…not cool, people…when you get caught, you get fired.

    • brucewayne

      I agree.. Not much integrity shown by the employees. And I like how tmonews puts there logo over the picture like they own it, lol.

    • brucewayne

      I agree.. Not much integrity shown by the employees. And I like how tmonews puts there logo over the picture like they own it, lol.

      • http://tmonews.com David

        @Bruce, you clearly don’t read many blogs do you who watermark these kinds of images so that other sites don’t use the images without giving proper credit to us.

      • http://tmonews.com David

        @Bruce, you clearly don’t read many blogs do you who watermark these kinds of images so that other sites don’t use the images without giving proper credit to us.

        • brucewayne

          Actually David, I do read blogs. But giving you credit for something you obtained unethically is not something I would do. And I have also read yours and others comments about your astonishment to others people’s, namely csr reps, problems with leaks. Even though I don’t like the leaks themselves, it boils down to one thing.. lack of integrity. A csr rep is asked to not reveal information, let alone take pictures of the actual screen, and when they do so, they are basically saying they have NO integrity and do not care what they have been told by those signing there checks. But then I am sure you and others have no problems calling in and having one of these csr’s with no ethics or integrity look at and help manage your account?

      • http://tmonews.com David

        @Bruce, you clearly don’t read many blogs do you who watermark these kinds of images so that other sites don’t use the images without giving proper credit to us.

    • Leaks

      I hope they keep leaking them.

    • TMOCSR

      I hope they get caught and fired. These kind of people don’t deserve to have a job if they can’t abide by the agreement they signed when hired. Don’t help the other carriers know what we are doing. They check this site too and we will never get ahead if we keep giving them the upper hand.

      • TMOrep1

        It was probably one of the reps in the Maine call center, they don’t have much integrity and aren’t very ethical. Corporate did an investigation and found that most of the slamming came from that center and several people were fired for it. Adding stuff to a customers account without their permission. I don’t want to scare anyone, this issue has been resolved!!!

        • Anonymous

          Wow. That sounds like an information leak to me. Thats confidential company internal information that the public really shouldnt know about. And Im not saying that to be snarky. Thats really dirty laundry about call centers that the public doesnt need to hear.

        • David55038

          Which is why the Maine center went from rank #17 out of all centers to rank #1 of all T-Mobile customer care centers.

      • TMOrep1

        It was probably one of the reps in the Maine call center, they don’t have much integrity and aren’t very ethical. Corporate did an investigation and found that most of the slamming came from that center and several people were fired for it. Adding stuff to a customers account without their permission. I don’t want to scare anyone, this issue has been resolved!!!

      • http://tmonews.com David

        If you really think another company is reading tech blogs and gaining another hand then I weep for the future with that kind of sorry business knowledge. These sites, like the one I created work to establish buzz and building up excitement for upcoming products and services. How many customers do you think this site loses for T-Mobile? Honestly…I’m betting zero. How many do you think stay with T-Mobile or see something they can’t wait for and stay with T-Mobile because they are excited about something coming up? Seriously, I appreciate your “thoughts” on this but you are missing the big picture.

        Stop reading tech blogs if you feel this way, leaks such as these are a fact of life and you’d be surprised how many are orchestrated by the companies themselves.

        • 00V00

          @TMOCSR. I got VoiceStream in college because it was cheap. 10+ years later I am still with Tmobile due, in large part most recently, to this blog (certainly not the current phone selection). I have found it enjoyable over the last year reading about upcoming events and technical information that would stump any one of the hundred Tmobile stores and retailers in the Baltimore area. Believe it or not @TMOCSR… If there were no buzz generated by this site, I am certain that I would have already moved to another carrier. I seriously doubt that I am the only one in this situation. So before you shoot the messenger that generates the buzz, that generates the sales, that generate your salary, recognize that this is a site that offers more information than I could ever have found elsewhere.
          Now, If only I could make the one guys stop saying “stay thirsty” and the calm the (otherwise lovely) woman who always makes a post about Meego, I would be in Heaven!

        • YourDad

          So now you David selling ads based on the traffic you generate from the leaks is now an expert in business intelligence? What are you in your early 20′s? Get a real job kid.

        • http://tmonews.com David

          I’m not sure what you consider running a real business, if that’s a 9-5 job with a tie, a bag lunch and a Ford Taurus than I think we have a difference of opinion. I started something that took off and thanks, I have a college degree, a graduate degree and I’m a pretty intelligent guy. So I’m basing my opinion off both collegiate studies and real world experience.

  • Matt

    People gotta stop leaking streamline photos…not cool, people…when you get caught, you get fired.

  • beastly

    Customer care deserves a day off. They do a tough job with class. Tech support will still be open for people with busted phones and service issues.

  • Blabla

    people better call in and bitch about their phone bill today or they’ll be even more uber pissed about their bill cause they can’t call tomorrow.

  • Spidey_geek

    I had a customer actually chew me out once because we were closed on Christmas,Her account was almost 90 days past due–it’s always our fault.

    • Rnicho48

      listen, the fact is this is unbelievable that tmobile has the audacity to close ANYTHING in this economy. They aready run a far third in the market with boost coming up the rear thanks to the bad credit minority base. this lets me know just were customers stand with Tmobile.

      • http://tmonews.com David

        Are you kidding me? The fact that they would keep the customer service open during a day that is likely to see less call volume is just good business sense. Where customers stand with T-Mobile? Seriously? Your comment lets me know where you stand on business dealings. Come on dude, think a little before criticizing.

  • Anonymous

    I dont know… Is this really post worthy? Pretty funny how the editor has already “sonned” two bloggers on this thread.. lol. Oh and I’ve had a nagging suspicion that the leaks were higher than regional positions. The stuff that you get your hands on sometimes are internal docs that havent even gotten past VP levels, but magically show up on the website. Good to stay informed i guess…

    • http://tmonews.com David

      Don’t let your nagging suspicions go to far. I came into this thread but I just don’t see how people don’t see the benefits to leaks and how they can they do wonders for creating buzz and excitement. Leaks are a part of business these days, be it wireless or other types, leaks are a part of the game.

  • Visitor

    haha, peeps complaining about leaks. This is why CSRs don’t know anything until the last minute. T-Mobile doesn’t put anything in Streamline that they aren’t ready for the public to know. Well, except that time they published info about the “Frequent Caller Queue” and pulled it later that day. Never understood why reps needed to know about that anyways…

  • Antioch

    Wow, just wow its amazing that you needed an internal systems screen-shot to show this info. to all the reps out there posting internal screen-shots i hope you get paid for doing this, with this kind of shitty economy there are so many ways to trace these kind of leaks. Just remember what happened back in 2007-2008 when all those employees were fired? It was because of leaks to site like t mobile news

    • Foggyavenger

      I think this is carefully crafted public relations to look like leaks so it has a wow factor like it’s priveliged or something, if it was just a press release it would be who cares,the same with most of the info that comes out it isn’t anything earth shattering it’s just info (coming out earlier than when it’s supposed to be released)

  • chilisweet123

    Corporate sales stores are open as well which can take care of most account issues.

  • chilisweet123

    Corporate sales stores are open as well which can take care of most account issues.

  • InnerCircleWinner

    All I know is that I didn’t leak it but am enjoying the day off!!!

  • InnerCircleWinner

    All I know is that I didn’t leak it but am enjoying the day off!!!

  • Spidey_geek

    Frequent Caller Queue=Philippines??

  • Lfinnewyork

    It is the 25th of February today, and I have been trying to call phone support since 3 days ago. All I get is stay on line and a customer service will ……. wait time is longer than expected. I have been calling for a total of more than 6 hours for the last 3 days already. What’s wrong