There have been a lot of complaints over how T-Mobile’s customer service handles its service. As PhoneArena pointed out, “the days when the carrier really put the customer first ended when former CEO John Legere left the company.” The publication also spoke with current and past employees who all agreed that things “were better” when Legere was in charge. Instead of putting the customers first, the focus is now … [read full article]
After the rise of data security concerns and hacks, people have become more cautious about the links they click on and the information they share. This is why when T-Mobile’s T-Force social media support team sent out a form hosted by a third-party company, it got a lot of users scared whether this was a hacking attempt or phishing scam. As reported by The Mobile … [read full article]
T-Mobile’s T-Force support team is at it again! The online help team has since held a positive track record for helping T-Mobile’s subscribers. Recently, the team has been on the spotlight for helping a subscriber with a financial difficulty that has been going on for over a year. Prior to seeking help from the online customer support team, a customer service rep promised that the user will get … [read full article]
Update (June 6, 2023): A T-Mobile representative reached out to us to clarify some of the inaccuracies from the report. The representative shared that they did not close their support centers and lay off their employees. Instead, they decided to bring these employees together into “five designated Customer Experience Center locations across the country.” The representative also shared that they offered a relocation package to their employees and hoped “as many of our employees as possible stay … [read full article]
