T-Mobile’s App Policy Backfires as Workers Fight Back With “Penny Trick”

T-Mobile store employees are quietly asking customers to bring cash (even just a penny) when visiting stores to help both sides avoid the carrier’s frustrating new digital policy. The unusual request stems from T-Mobile’s requirement that 60% of in-store transactions now go through the company’s T-Life mobile app, even when customers are standing right in front of a sales representative. According to PhoneArena, many customers … [read full article]