T-Mobile improves Connecting Heroes service


A little over a year ago, T-Mobile launched a new service called Connecting Heroes. Through this service, the Un-Carrier offered free service and 5G access to both public and non-profit state first responder agencies. This is a commitment that T-Mobile made for the next 10 years, as a way of helping these agencies save up to $7 billion. Today, the Un-Carrier has added new plan options and benefits to the program. 

One of the new additions made by T-Mo is network preemption for Wireless Priority Service (WPS)-enrolled first responder agencies. Apart from offering the highest capacity 5G network in the country and priority network access, first responders with Connecting Heroes plans are provided preemption for voice calls and data. 

This network preemption gives first responders top of the line coverage at T-Mobile. And in times of network congestion during an emergency, T-Mobile’s networks will automatically drop non-emergency traffic to give way to first responders’ critical communications. 

Another announcement made by T-Mo today is that it will be offering its first set of rugged devices for the year. These devices include the following:

  • Sierra Wireless MG90 5G rugged router
  • Cat S62
  • Cat flip phone

Lastly, T-Mobile will be adding more plan options for its Connecting Heroes service. Instead of offering just the free and $15 plans, T-Mobile will be launching three new paid Connecting Heroes 5G plan options. These plans will come with unlimited talk, text, and data. They will also include mobile hotspot and a Samsung 5G device at no extra cost. The new plans will launch on June 23rd.


Source: T-Mobile

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  • Fan_Atl77

    Great Deal, Kudos to first responders, thank you for your service…

  • Willie D

    That’s nice and all but who’s paying for this? Customers. Considering what we know of law enforcement agencies I’d not be willing to give them much of anything until they reform. I also don’t appreciate being preempted off the network when I pay full price and AT&T offers a separate network specifically for first responders.

    • slybacon

      I’m willing to pay for first responders’ service. When’s the last time you went on a ride-along with a cop, firefighter, or paramedic? I’m guessing never. Sounds like you may want to switch to AT&T.

      • Willie D

        Considering AT&T actually has a true layer cake of spectrum as well has deployed mmWave in my city, where as TMo is relying on a 5Mhz sliver spectrum of 5G and that want us to share or get forced off for FREE PLANS? You’re right, maybe I should go to AT&T

        • Brad C

          And here I am in Chicago.. getting 700+Mbps from T-Mobile indoors, and only 5MHz of 850MHz 5G from AT&T in most places… and in quite a few buildings AT&T is so weak around my neighborhood it’s useless and falling back on my T-Mobile line for talk/text/data via IP. – Definitely glad apple added that capability for Dual-SIM recently ;)

          It’s all about location, location, location!

        • slybacon

          No, you definitely should.

        • Shaun Michalak

          I am kind of confused?? Just where do you live?? Because any and every map that I have found of T-Mobile has shown that T-Mobile has acquired anywhere from 20 to 50mhz of band 71 spectrum across the the whole US.. and no less then 10mhz has been used for 5G of that 20+mhz of it.. If you stated 5Mhz of band 12, then I could agree that it is possible all day.. But band 12 is not used for 5G.. only band 71 and 41 are.. If I knew where you lived, it would be interesting to see if Cellmapper, or another site, has info that backs up that T-mobile is only using 5mhz for 5G..

      • MissedCall

        Maybe in the back he has?

    • Shaun Michalak

      To quote “Using all AT&T LTE bands and Band 14 spectrum, FirstNet currently cover…”.. so basically you are saying that they have a separate network, but the fact are.. they are the same network..

      The firstnet contract states that band 14 is to be given higher priority to firstnet responders, but if it is not needed for emergency personnel, then the excess spectrum not in use can be used by regular people like you and me.. and Firstnet customers do have access to all spectrum on the tower, be it band 2, 4, 66, 12, 14, or whatever.. They are not on a separate network.. Just a priority difference on the network..

      and FYI.. who do you think is paying for that?? yup.. you and me, just like on T-mobile.. So I am not really sure how you can condemn T-mobile when AT&T really is no different..