T-Mobile getting ready for this year’s hurricane season


Hurricane season is coming up and T-Mobile wants you to know that it is prepared to quickly respond and support its customers that need it the most. 

Officially, hurricane season is between the months of June 1st until November 30th. Last year, 30 named storms hit the country, a number that has been recognized as the most-ever on record. And with the prediction that there will be above-average storm activity this year, T-Mo is doing its best to be prepared for swift response. 

With its combined resources with Sprint, T-Mobile is confident that it can achieve this. Here are some of the steps that T-Mo has taken to prepare for the upcoming hurricane season:

  • T-Mobile has collaborated with weather forecasting partners, such as the National Weather Service and StormGeo, to accurately track a hurricane’s path and potential severity.
  • All network switches, points of presence and other key sites are equipped with fixed backup generators that help keep the network running during power outages. 
  • T-Mobile has invested in operational readiness by adding thousands of new backup generators and advanced relief and recovery tools at sites in hurricane-prone areas. 
  • T-Mobile tests and improves the network’s backup and response systems. 

In addition to these steps, T-Mobile has further increased its network emergency response capabilities. They have prepared more resources to respond to hurricane-prone communities after storms. One way they have done this is by increasing the size of their fleet of rapid response vehicles. These vehicles are able to drive to affected areas and restore signal quickly. T-Mo also has a pool of expert technicians, engineers and community support teams that can be quickly deployed after a hurricane has hit. Apart from working on the networks, these teams can provide charging stations and other personal cellular supplies. 

T-Mobile has also given some tips to its customers on how they can prepare for the hurricane season and what to do during a service interruption. Here are some of those tips that the Un-Carrier has shared on its blog post: 

What to do during service interruption:

  • If you have home broadband and power but no mobile service, try Wi-Fi calling, which allows T-Mobile and Sprint customers with capable devices to text and make and receive voice calls via any capable Wi-Fi connection. IMPORTANT: If you have to call 911 using Wi-Fi, be sure to give your address to the operator.
  • If you are connected to the T-Mobile or Sprint networks, keep calls to a minimum and as short as possible. This helps reduce the load on our network so others can get through.
  • If you are a Sprint customer on the Sprint network, you can roam on the T-Mobile network if the Sprint network is impacted and T-Mobile is not.
  • Send a text instead of making a call. Text messages get through easier during times of congestion.

More tips to prepare:

  • Review the American Red Cross’ tips for Hurricane Safety to help keep your family and home safe.
  • Make a disaster kit! Include things like batteries, snacks, water, first aid kit, flashlight and device chargers.
  • Update your family, friends and emergency services contact numbers. Make sure they’re saved and backed up or written down someplace accessible.
  • If you’re planning to evacuate, let your family and friends know your evacuation plan, where you’re going and how to reach you.
  • Subscribe to local authorities’ text alerts and connect with local authorities’ social networks to learn about new developments before, during and after a disaster.
  • Keep your mobile devices fully charged! Have charging cables handy and consider investing in a car charger or other portable charging device.
  • Protect your technology with waterproof, resealable plastic bags.
  • Download emergency-assistance apps from the Red Cross and FEMA.
  • Make sure your phone supports Wireless Emergency Alerts and enable notifications on your device. Visit www.t-mobile.com/wea for details on how to set up alerts on T-Mobile and Sprint devices.
  • Set up Wi-Fi Calling on your phone. For Apple phones, go to Settings > Phone > Wi-Fi Calling; and for Android phones, go to Settings > More Connection Settings > Wi-Fi Calling.

You can read more about what T-Mobile is doing to prepare for the season here


Source: T-Mobile

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  • Juan Carlos

    Hopefully it is true because the reality that after Hurricane María in PR, the TMobile signal is not very good ☝️

    • Shaun Michalak

      “Hopefully it is true because the reality that after Hurricane María in PR, the TMobile signal is not very good”

      Are you really using this as your example?? Pretty poor one in my opinion.. I am not trying to be rude here, but 95% of all cell towers went down.. and I can guarantee you that T-Mobile did not make up even 50% of those.. Cell towers were completely destroyed, and communication cables were destroyed too.. T-Mobile tried getting some of their towers up and people kept stealing their generators..

      If you are going to name something, at least name something that they have control over.. and towers still standing to at least use.. and equipment that they put in place to keep things running, that actually stays with the equipment it was intended to be used with.. California rolling blackouts would be a good example of how they could improve things.. PR is the worst case scenario of what could happen, and did, that there was absolutely no control over..

      • Juan Carlos

        You do not live in PR, or you are not a client of TMobile PR, what I said is very clear, I am a client of TMobile always by I tell you today in my house the signal is not very good

        • marque2

          I think the issue is – who came out any better? Would you switch service, because some other provider was already hurricane proof and had little loss of service? There were numerous posts on this site about how T-mobile went out of their way to upgrade Puerto Rico after the storm. Hopefully the service is good now.

        • Juan Carlos

          Well the truth ATT has a better signal on the island but they are more expensive, the criticism of TMobile is because today there are many places without signal

        • marque2

          Fair enough. I suppose some of the build up in PR was T-mobile hype. I usually tell people if you prefer another service, switch to what works well in your area. I work all over the mainland and can tell you there are some spots where T-mobile just sucks, but I have also been places where T-mobile signals came through and the “best” Verizon had no signal.

          I too, stay with T-mobile because they are cheep and the occasional dead spots don’t warrent a switch. I can also say in the last two years T-mobile has done a pretty nice job of upgrading in my hometown. Here is hoping they upgrade your area as well.

        • Shaun Michalak

          But you just said it right there.. In your house.. Do you have metal all around you?? That will drop any carriers signal.. I have been in the parking lot of Walmart and had 4 bars of service.. Go into the store, and parts of the store I lose signal due to all the metal and electronics.. In a situation like that, no carrier is going to have a “good” signal, unless they have a tower just 100 feet outside the building.

          Every company is going to have their good and bad places of coverage.. The question usually comes down to more of.. Is it usable or not?? If it is usable, and good service, and you are not dropping signal, who cares if you get 2 or 5 bars.. As long as the coverage is constant and reliable.. The only thing you seem to complain about is that there is not a constant 4 or 5 bars of coverage.. But I just do not understand what the problem is if you are not complaining about dropped signal, dropped calls, no internet, etc..

        • Juan Carlos

          Not metal at all, the houses are in concrete and to tell you I am a TMobile customer since they were suncon in PR and for me it was the best me with a cheap cell phone I had good coverage and fast internet

        • Juan Carlos

          All change when they put the 71 band, which is supposed to be better coverage and it was not, they said that you had to buy cell phones with the 71 band and the signal was weak and continues

      • Juan Carlos

        Since they put band 71, which is supposed to improve the signal, it was not the case, it is not my lie, on the Facebook page of TMobile PR everyone says the same, the signal is weak ☝️

        • marque2

          T-mobile has gone out of the way to upgrade PR after the hurricane and is probably the pre-eminent carrier there. I am not sure how you can prevent a tower from going down in the most severe of hurricanes, but would suspect, after the last crisis, they probably found ways to harden the system. Maybe more independent towers, and few inside buildings. – that would be a start.

        • Shaun Michalak

          I find the whole thing just kind of crazy to start off with.. This person talks like T-Mobile has the worst coverage there.. Ever look at Verizon’s page.. They do not even pretend to have coverage on more then half of the island.. Half.. T-Mobile has more towers then them too.. Or maybe I should say Claro since they are the ones that provide service down there for Verizon.. But in reality, T-Mobile and AT&T both are pretty equivalent in both, the number of towers, and coverage.. There is actually only a very small difference between the two..

        • Juan Carlos

          In PR there is no Verizon, it is clear that by the way it is the worst company and Verizon client that travels to the Island of will connect to the network of course

        • Shaun Michalak

          Ok, now I am just done.., When the only responses you can give are.. You must have gotten your info from a different site.. even though it is right where you told me to go.. and then to say what I already said in an obvious way.. I think I made it quite clear that Verizon has no service down there, and service that they do have is provided by Claro.. I am not sure how else to say it.. Have a nice day..

        • Shaun Michalak

          “Miguel Lineydis

          Greetings I have magenta max on 5 cell phones, this is the second month I’m testing it doesn’t slow down and last month I spend 100 gb of data and work traveling the whole island and it’s going wonderful.

          Recommended to the 100%.”

          That was the second comment I had translated on that page you talked about..

          As for band 71.. Not all towers have band 71 on there.. There are actually a significant number of towers that never had it installed on them.. So to say that it did not improve anything, if you are not in an area where one is, it would not surprise me if it didn’t help since it may not be there.

          Name a company that does not have a weak signal somewhere?? Verizon does not even try to pretend to have coverage on over half of the island.. My problem with someone complaining about a “weak” signal, when that is all they are complaining about is.. It is not so much about is it weak, but more, is it usable, and reliable.. If it is, who cares if it is 2 bars or 5.. a reliable signal is a reliable signal.

          According to what you said, it is not unusable, or unreliable, but just not strong.. you also mentioned, in your house.. what is your house made out of, because that can have a huge impact on the signal.. I have been to walmarts where I had 4 bars outside, and lost signal in parts of the store inside, due to all the electronics, metal, etc.. But I do not blame T-Mobile for it, because they can not control how a building is made..

        • Juan Carlos

          I don’t know which page you copied that to, but if you go to facebook TMobile PR most of the comments are complaints with the signal

        • Shaun Michalak

          I just said that I got it from the page “you” talked about, ”

          T-Mobile Puerto Rico” with the ending of “tmobilepr” after the facebook link, which is exactly what you said.. and your reply was, I have no idea what page, but if you go to TMobile PR.. So I guess there is a difference between the page I went to and the one that you say that I did not go to, but is the exact description of exactly what you said to go to?? HUH?? At this point in time, I have no idea what you are even asking or telling me to do anymore.. or was it that it was somehow false because it was translated to english.. Well, here it is in the original language.. If you found something off with the translation, by all means.. Please explain which part was off..

          tengo magenta max en 5 celulares, este es el segundo mes que lo estoy
          probando no reduce la velocidad y el mes pasado gaste 100gb de data y
          trabajo viajando toda la isla y va de maravilla.
          Recomendado al .”

  • Shaun Michalak

    Not to change the subject, but yesterday they had an article up about how T-Mobile was going to offer joint phone / internet service off of the towers as they enabled the RJ11 port on the equipment.. Today, that article is completely gone.. Anyone know what happened to it?

    • slybacon

      This is exactly why I clicked on this hurricane article, so I could make the same comment! I’m guessing T-Mobile asked Tmonews to take it down cause their reps knew nothing when I called. It’s either not ready for release, or it isn’t true. But I would imagine they would enable the RJ11 at some point. Seems like a no-brainer to me since they already built the router with the jack. And just making calls over VoLTE shouldn’t have a big impact on the LTE network and for $10 extra seems very profitable, especially as LTE is used less for internet as 5G matures.

  • JKLauderdale

    Good to see there’s someone planning ahead, just hope those generators are raised 6-8′ in case of flood waters. What they REALLY need to put out there is to quit trying to make calls, SEND A TEXT!. Phone calls, pics, video calls… all of these things chew up the limited bandwidth on an already compromised/crippled network – Just send a text, “mom/dad, I’m OK but the car is flooded and I have no power”.

    SMS is alot more reliable in these situations