Independent research firm says T-Mobile has most reliable 5G network


T-Mobile is on a roll. According to a report published today by umlaut, T-Mobile delivers the most reliable 5G network in the US.  

The independent research firm took a look at real customer usage from millions of devices across the top wireless providers in the country. With the data it obtained, they were able to see that T-Mobile provides the most 5G coverage, the highest 5G speed score, and the most reliable 5G network. This goes to show that T-Mobile really deserves its moniker as a 5G leader in the country.

The report was welcomed by T-Mobile’s President of Technology, Neville Ray, who said that:

“Time and time again, the independent network benchmarking reports prove there’s one clear leader in 5G, and that’s T-Mobile. With the largest, fastest and now most reliable 5G network in the country, our sights are firmly set on what’s next in 5G, while the competition plays catch-up!”

The data gathered by umlaut comes from real customer experience. The research firm was able to collect over 35 million data samples from more than 55,000 5G users. They also assessed 5G performance across the 50 states, where T-Mobile’s network ranked first in 44 states across the country.


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  • Paul

    Yet around Dallas there are network issues, and they have slower network performance in low income areas.

    • marque2

      1: How do you know they have slower performance in low income areas
      2: Wouldn’t this make sense?
      3: When I lived in Arlington, TX three years ago, well before 5g, the network was fantastic, it was one of the few areas where I could say T-mobile did an excellent job, unlike where I live now (though, to be fair, my current town in built in several valleys making it harder to propagate signal)

      • Paul

        I was speed testing because I work and lived in a low-income area. The Greenville Ave “Village” area had over 100Mbps speeds. Head east on Park and speeds dropped to 1-3Mbps. I did this several times.
        And having lived over there, I stood on my front porch and had that same result.

        I work in Mesquite and the speeds are very slow. I even have the “no network” message up when I try surfing the internet.

        Yeah, I remember the LTE rollout and it was FAST up in Plano. But I’ve noticed recently that I have VERY noticeable performance issues with data in low-income areas of Dallas.

        • Shaun Michalak

          The real question is.. Is it a network problem, or congestion problem.. I live in a working class area, but also have high rise apartments, a hospital, etc in the area.. and I get poor speeds too.. But it is not because of the area being poor.. It has to do with congestion, and nothing more..

          When I take into consideration that you said “poor” neighborhood, and considering that there is a lot of home schooling now.. and considering that T-Mobile was giving away hotspots, and 100 gigs of service a year to “poor” families.. Think this could be a factor in the extra congestion?? What about the fact that T-Mobile is now having home internet for fixed locations?? Extra congestion..

          Poor neighborhoods usually have property lines every 30 feet, or less.. They have a lot of apartments, where there are 2 families in one home.. Richer neighborhoods usually have property lines are every 100 feet or so.. and one family per household.. Plus better off families will more likely be getting wired internet, as most of the time they prefer faster speeds.. Less congestion yet off of the towers..

          My point is.. I doubt that this is T-mobile just blowing off low income networks, more that it is due to much higher congestion vs other neighborhoods, which is more likely the cause.

        • marque2

          My area had problems for years and is middle to upper middle class. It isn’t a poor thing.

          But then consider this should the company invest more in areas where people pay to support them or in areas where people don’t pay and don’t subscribe. And if you then choose to support your customers is that really a heinous woke crime?

        • Paul

          There’s literally a section in Dallas that is listed as 4G, and is completely surrounded by 5G. I’m talking an area of about 7 miles round. I got 1-3 Mbps. It’s a low-income area.

        • Shaun Michalak

          Here is one other thought.. What is the update, upgrades like?? For example, here, the tower I am on that service is not that great.. There is a Sprint towers right by it, and there is no band 71 on that tower either.. It is also on top of a high rise apartment building, so it is not easy access to do a lot of upgrades to it, vs say, a standalone tower would.. My thoughts are.. Maybe in order to make the service better, they need to run new fiber lines?? or maybe, they are waiting to combine the 2 sites into one, and do it all at one time..

          My thoughts for my area are that they are waiting to do everything at once here.. Combine the 2 towers, install the new equipment, run any new lines that they might need to, and install band 71/41 all at the same time.. The towers that I did see upgraded to band 41 were either newer towers, or ones that are easy to access..

          The thing is, with my tower, it is one of the highest towers in the area because of the apartment building.. But it is also centralized with the highest congestion because of it too. So I think that they did no real upgrades to it yet, and are waiting to upgrade everything at once.. Could this be a possibility in that area??

        • Paul

          “Low-income” areas. I started noticing this before the lockdown, but your point is valid that bandwidth will be tight with virtual kids using their hotspots. But it has been going on since before things went sideways with the virus.

          There’s literally a section in Dallas that is listed as 4G, and is completely surrounded by 5G. I’m talking an area of about 7 miles round. I got 1-3 Mbps.

          I’ve brought this to their attention, nothing has been changed.

        • Shaun Michalak

          Just another thought, but you said that this started right before the COVID thing.. But it was about a year before that, that T-Mobile made an agreement with Sprint, that if there was no Sprint service, that Sprint customers could jump off of T-Mobile towers.. I am not sure about there, but here, Sprints service is not that great.. I go outside, and I get 3 bars.. Go inside my house, and go 10 feet, and I completely lose signal.. The irony is, the Sprint tower is the same place as the T-Mobile tower.. But with T-Mobile, even on band 2, I can get 4 to 5 bars anywhere in my house with T-Mobile.. So it makes me wonder if this might be part of that congestion that is bringing speeds down??

        • Paul

          I said I noticed it before, but not just before. I’ve noticed this for a few years. as I mentioned before, I’ve pointed it out to T-Mobile, they not do anything about it. I even showed the coverage map, nothing has been done.

        • Shaun Michalak

          Well, this agreement with Sprint was from multiple years ago.. Which is why I brought that up..

          “May 1, 2018 T-Mobile’s agreement to provide Sprint with LTE roaming for four years does not appear to be slowing Sprint down in its VoLTE rollout.”