T-Mobile texting customers to alert them to phone number port out scam


If you recently received a text from T-Mobile out a phone number port out scam, you’re not alone.

T-Mobile is sending out text message alerts to customers to let them know about a phone number port out scam that’s affecting the wireless industry. The issue has been around for a while, but T-Mo has noticed an uptick in the this port out scam lately.


T-Mobile tells me that it’s messaging subscribers to encourage them to add port validation to their account if they haven’t already. All postpaid customers will be messaged, but not everyone has gotten it yet because texting every subscriber takes time.

Here’s the FAQ page that’s linked in the text that’s being sent out to customers.

If you haven’t yet gotten this alert from T-Mobile and want to add port validation to your account, or if you did get the message but haven’t yet signed up port validation, you can call 611 from you T-Mo phone to get it.

Thanks, Wayne and Daniel!

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  • RAW Confiscated Beach Ball

    What is a phone number port out scam? What is port validation and why must I do it? WTH. I think of a port as part of an IP address or docking a boat. What is porting out? Stupid telecom lingo requring me to read an FAfuQu.

    • enoch861

      Port out, in this case, would mean porting your number out to a different carrier.

      • RAW Confiscated Beach Ball

        Thanks, I read their FAQ.

  • Bryan Ott

    Hmm makes me wonder, I got a text last week thanking me for contacting T-Mo and asking me to click a link to take a survey. My # isn’t the main one on the bill and haven’t called since I did about the Note 8 launch.

    • riverhorse

      All my lines get texts re payment, etc.

      • Bryan Ott

        That would be true, if we had interaction with them since September when the Note 8 came out or on the 10th when the payments post. Since there wasn’t any communication with them it’s something else. My point is simply this, be careful what links you take.

        • steveb944

          You should contact them and see what is logged as the last contact.

  • Michael Elkin

    Has anybody done this? I am wondering how easy it is to change the pin if I forget it? Can I easily change it or would it mean that my number is stuck at Tmobile for all eternity?

    • riverhorse

      At least make up an easy one rather than waiting. It’s not like you’re famous or have a ton of Bitcoin.

    • Marcus Rose

      Yes..I did it the day I got the Text Message. Its just an added level of security. I know that most people commenting are thinking there is some hidden motivation for T-Mobile but I don’t think so.

      Social Engineering is so rampant these days because most people are sheep. They are so worried about saying boo to a customer they just do whatever is asked. Companies will fire an employee if they lose 1 friggin customer….and lets face it, there are some people out there that not only don’t deserve to have customer service, but should be outright pissed on!

      With that said, it is putting in safe guards so the CSR doesn’t have to think….give me the pin, I port your number. No Pin = No Port.

      Its really that simple folks!

  • Pak T

    They should have this added to your My T-Mobile account or from the app to allow you to do this without having to call in, which is always a bit of a pain making things take way longer than they should.

  • Luis Hotdaddy Vasquez

    Pfff! Way too old news… I received this text like 3 weeks ago. 3 weeks laaater (Spongebob narrator voice).

    • FannyPack

      Never received this text.

  • Philip

    I did it right away. I cannot afford to loose my # that has been with me since 1981. Once you lost that number like this scam, you cannot get it back anymore! Yep!

  • Nick Stepka

    Tmob is only doing this so you are forced to talk to there cancellation department before you port out… Duh

    • RealShit

      Guess what… 9 times out of 10 customers get on the phone with previous carrier anyway because they need their account numbers and/or PIN number. This same conversation leads to the cancelation/loyalty department ANYWAY. So you’re not saying anything new, lol.

  • The One

    How is this scam possible? The FAQ doesn’t explain how someone can port your number without knowing your account login info.

  • Matt

    I’ve had my number for a long time. I am currently with MetroPCS. Does MetroPCS have a similar form of account security?

  • limerent

    I just called 611 (known Tmobile CS number) and was dubious about having to TELL the rep my self-selected 6-15 digit PIN so he could put it in the system. I was expecting to be able to use my phone’s keyboard to put in the PIN myself. But other than that, the rep answered all my questions. Scammers must be insiders if they know how to manipulate the system in order to port out your phone number to carrier, where they will have access to incoming texts from your bank, etc.

    I never got a T-Mobile text, and this has been going on for a month now. I saw this article and searched for other articles like it to make sure IT wasn’t a scam, and called 611 right away. If you forget your new PIN, the rep said they have a system in place to verify you are the legitimate account owner and will help you register a new PIN. I asked what happens to your bill, and he said it would be as if you terminated your account at T-Mobile, so your service would end and you will have no phone service.

  • steveb944

    I don’t see the major deal. You just lose your number, not your account. Why would anyone want to do this other than a few sign in verifications?

    • Francisco

      The point of the pinport feature is to protect against fraudulant port outs. This is about more than just losing your number.

      In the wirelees industry, typically the only thing needed to move numbers between companies is the account number and account holders last four SSN.

      What we’re running into is scammers using more and more creative methods of scamming. With online banking, your e-mail accounts, etc. gaining access to your account usually means sending a verification text to your mobile number to verify your identity.

      This is problematic for customers who still use just their last 4 for verification, due to the high volume of consumers in the U.S. who’s socials are already compromised.

      Anybody with access to your social can potentially port your phone *number to a prepaid service and a burner phone, then use it to nab access to your other accounts.

      • steveb944

        Thank you for the clarification. I hadn’t even thought all that.

      • FrustratedCustomer

        This is *exactly* what happens. A scammer fraudulently ported my number, used it to reset my bank account access and proceeded to extract a large amount of cash from my bank account. I was on hold with Wells Fargo’s fraud team WHILE it was happening… Wells Fargo said they could not stop it and THEN took around TWO WEEKS to return my money. I am a long term customer of T-mobile and NO ONE in their customer support thought it was strange I would port out…. We called TMO right away and they had no clue what was happening. They said I had contacted them and ported it. It was not until the next day that I was able to reach a TMO rep that understood what was happening. Really disappointed with Wells Fargo and T-Mobile. Oh and the outgoing port went to T-Mobile OWNED MetroPCS. Someone might think this seems fishy…

  • Rob H.

    When I switched to MetroPCS over 3 years ago I had to create a 8 character account PIN for this reason.

  • icwhatudidthere

    Are all lines getting this? Or only the main line on a family plan?

  • coakl

    Ports should only be allowed in-person at a store, with photo I.D. and the port PIN.