Apple explains why it slowed down iPhones with older batteries, says it’ll offer discounted battery replacements


Apple found itself in a bit of a controversy last week, when some reports about it slowing down iPhones with older batteries came out. The company confirmed that was doing so at that time, and today it shed a bit more light on the situation.

Apple today posted a message to further explain why it slowed down iPhones with older batteries and what it plans to do in the future. With the update to iOS 10.2.1, Apple made it so that iOS can dynamically manage the max performance of some system components when necessary to prevent an unexpected shutdown. Sometimes this won’t be noticed by the user, Apple says, but sometimes it can result in longer app launch times and other instances reduced performance.

Because iOS 10.2.1 did reduce the occurrence of unexpected shutdowns with the iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE, Apple extended this functionality to the iPhone 7 and iPhone 7 Plus with the update to iOS 11.2.

This fall, though, Apple began getting reports about users seeing slower iPhone performance in some situations. Originally it was thought that this was related to the upgrade to a new OS and minor bugs in the initial release that’ve now been fixed, but Apple now believes that the continued aging of the original batteries in the iPhone 6 and iPhone 6s models is also contributing.

In order to fix this issue and address consumer concerns, Apple says that it’ll reduce the price of out-of-warranty battery replacements for the iPhone 6 and later models. From late January 2018 to December 2018, the cost of a battery replacement for these devices will drop from $79 to $29.

Additionally, Apple will release an iOS update in early 2018 that will give users more visibility into the health of their iPhone’s battery. This will help them to better understand if the battery’s condition is affecting the performance of their iPhone.

One of the big complaints about what Apple did is that it slowed the performance of older iPhones without telling the owners anything. If Apple had included a message in iOS that explained to owners that their battery was degrading, that performance would be slowed as a result, and that getting a battery replacement would fix the issue, the company could have avoided this controversy altogether. The good news is that Apple is going to be more transparent with its users starting next year.

Do you have an older iPhone that’s been performing slowly lately? If so, are you going to take advantage of Apple’s cheaper battery replacements next year?

Source: Apple

Tags: , , , , , , , ,

  • steadymobb

    Gee whiz thanks apple

  • ip247365

    I’m going to wait for the lawsuits to do their work and get us all better compensations

    • MadMartigan

      I’m surprised they didn’t provide a website you could go to in order to sign up for the battery discount (after agreeing to several terms and conditions that would, of course, greatly limit your options should lawsuits arise and actually be effective).

      I’ve pretty much come to expect that kind of behavior nowadays from companies.

    • Greg Dalin

      with class actions you will be lucky to get $10 bucks LOL

  • Mike

    Argh. 6S. It was so frustrating I figured it was the update and just gave up and upgraded my phone to the Android ecosystem with the LG V30. Even now knowing this about Apple and frustrated that I felt I paid 800 more than I needed…I’m really liking this LG V30…

    • Acdc1a

      V30>iPhone X for less money.

  • Sharti24

    Replace all defective iphones with brand new X’s. That’s what the judge should rule lol

  • superg05

    good coverup

  • SirStephenH

    Funny how Apple seems to be the only one that’s had a problem with widespread random shutdowns.

    Then their “solution” turns out to be simply a bandaid that has forced many users to upgrade before they would have otherwise or ditch Apple entirely.

  • Ben

    My LG G3 worked for over four years before I had to replace the battery. My Galaxy S6 still works without having to randomly shutdown. I’m just not buying Apple’s excuse here. The discount on batteries is great, but will there be a partial refund for people who were duped into upgrading?

    • Acdc1a

      No one should be buying it…

    • SirStephenH

      Yep, the fact that Apple is the only company with this issue should tell you everything you need to know.

  • bkat11

    Funny thing is…iDrones will accept this garbage excuse and keep buying knowing full well any future iCraps they buy will have the same issue. SHEEEEPPPPP!!!!

  • Michael Elkin

    Clearly the slowdown was done to address faulty batteries which caused phones to shut down. A widespread and possibly intentional issue. Li-Ion batteries should never have issues with draw as Apple claims. They are either defective or crippled. Apple used software to hide the issue so people did not replace batteries under warranty. And probably all phones have this issue. We also know that Apple always did something like this and it was most clear with the 5 and 5c where the 5c was the same hardware but was faster than an updated 5. It just admitted it after some site posted evidence of slower speeds. Either way I am happy with my androids with no battery issues after 4+year.

  • Joe2050

    Apple should provide a power management option similar to windows. For example a toggle to set Power as Balanced or Performance. Balanced is CPU throttled like they are already doing for longevity or Performance where CPU is not throttled at all and battery will take a hit based on its age. Either way this should be transparent to the user.

  • Kevin

    This is a shitty excuse. Apple executives must think their customers are idiots. Unfortunately they’re right.