T-Mobile’s Mobile Without Borders will have 5GB high-speed data limit starting November 12

tmobilemobilewithoutborders

T-Mobile has revealed a change coming to its Mobile Without Borders feature.

Starting November 12th, 2017, customers on T-Mobile One, Simple Choice North America, and qualifying legacy plans will have unlimited talk, text, and up to 5GB of 4G LTE data in Mexico and Canada. After that 5GB of usage, customers will have unlimited data at 128Kbps, or 256Kbps on T-Mobile One Plus.

When it launched in mid-2015, Mobile Without Borders allowed customers to use their 4G LTE data just like they did in the U.S.

As for why T-Mobile is making this change, the carrier says that it’s aiming to “prevent usage beyond the intent of the product.” T-Mo explains that less than 1 percent of people that travel to Mexico and Canada use more than 5GB of data per month.

This change is a disappointing one, as you know exactly how much high-speed data you have while traveling to Mexico and Canada — however much you normally have — without adding anything to your plan or worrying about an international data allotment. With this new limit, customers with 10GB or unlimited high-speed data allotments will be limited in the amount that they can use while traveling.

Thanks, American Patriot and Steven!

Source: T-Mobile

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  • Willie D

    And so it continues, less service for the same cost. If only 1% is using more than 5GB while roaming in Canada and Mexico, then why punish everyone, just limit those customers! This is just yet another reason to NOT allow Sprint and T-Mobile to merge, less competition and higher prices for less services.

    • ALUOp

      If those 99% aren’t using 5GB or more, they’re not being punished because they don’t use that much anyway. International data isn’t cheap, I’m glad T-Mobile fixed this instead of passing on the extra cost incurred by those 1% people or simply removing the feature. I do completely agree with you on the merger thing though.

      • Willie D

        Well what’s funny is that North America is a $10 add on to my Simple Choice plan – so that said, I’m already paying more to roam, so shouldn’t I be allowed to roam more, with higher speed, much like those who pay $10 and $25 on TMobile One Plus/International plans get to?

      • riverhorse

        I know== Tmo did EXACTLY what he ranted / wanted!!!! I feel even more sorry for the 3 dimwits that upvoted.

        • riverhorse

          And after we explained this out, more upvotes keep appearing.
          No wonder elections turn out the way they do.

        • Robert Phelan

          Maybe the upvotes are by people that live outside the internet on vacation. Enjoy the views on vacation. Enjoy the company you keep on vacation. Live outside the net for one week or just pay a few bucks more. It’s not really the end of life as we know it.

      • Chanki Lee

        Yes but where is proof? they can say anything they want to since we have no way to check.

      • Ryan Cavitt

        Yet our bill will never see a reduction.

    • dcmanryan

      Very well said. If there’s a merger it’s only going to get worse people. If they ever get rid of my hookup 20% discount I’m gone. I had much better service on Cricket. I do enjoy the perks but you watch, they’ll all slowly go away if there’s a merger. I also liked your comment about all of us being punished because a few abused it. The entire guilty by association tactic never works and only pisses people off.

  • AllHailPresidentCheetoJesus

    How very “uncarrier” of them… Not…

    • Julio

      Well, considering other carriers want you to buy a 30 dollar package for a gigabyte and set limits on minutes and texts unless you’re on one of their hotspots scattered across Mexico and Canada (which only prove useful if you use WiFi calling), it’s still pretty uncarrier of them in my opinion.

      • riverhorse

        A fish’s mouth is its downfall. These complainers are pretty much admitting they don’t have the resources to pay a couple extra dollars on their bill, let alone ever be able to travel out of the country.
        These trolls are now creating another Fake Crusader category– Fake Experiences.
        It’s more believable if someone complains about now having to pay a little bit “in country”, especially a piddly amount(that it has in the past or will later on negatively impact their budget). Otherwise, it’s like ranting that Chez Fru Fru Restaurant now charges a couple of dollars for the formerly free bread and butter served with entrees.

        • Julio

          That’s an apt assessment and analogy. Upvote for you!

        • Robert Phelan

          I have to agree. On vacation I never worry about price or I would stay home. If I was to go on vacation and stream movies why would I even bother going. Living and vacationing is not done through the internet. I can text and make emergency calls. That’s all that’s needed. If you need the internet that much while away save your data so you can send selfies every 20 minutes to Facebook and Instagram and skip streaming movies. Lmao

        • Iceman

          Except for some of us who live on or the near the border and routinely find ourselves in Canada or Mexico.

          Your vacation analogy is garbage. I can roll out “stop being poor” if a vacation for you is a trip to Canada or Mexico. No one expects free full speed LTE when roaming outside of North America. I don’t and I have no problems paying for data passes or using WiFi.

          But, I visit Canada enough to actually get a benefit from having a Simple Choice plan. That was a huge reason that I went with T-Mobile when I left Sprint.

          This is a case of T-Mobile selling a plan and then saying it’s too expensive to offer in it’s original form. In a any given month, I might spend 5 days up there. Maybe more but definitely less than 10 days.

          I guess I’ll go back to having a Canadian SIM card taped inside my phone case.

        • Roderick Knighten

          This is 100% why this change is so shitty. They sold a service targeting those of us in a certain geographical area and now are attempting to pull the plug beacause they now claim that it wasn’t the intended purpose. It was never marketed or advertised as a perk for travelling. They advertised it like they were making all of NA part of their native network. Call text and surf anywhere in NA just like in the US.
          Had plently of friends that switched to TMO just for the Mexico/Canada Roaming.

        • Roderick Knighten

          How did you infer that? Do you know how large the United States is? You do realize that most of the people “complaining” that used this feature live in Border Towns right? Both the Mexican and Canadian borders are thousands of miles long and both are heavily populated. San Diego County puts 4 million people within 50miles of Mexico. And 1 million cross the border daily. Going to Canada or Mexico is not some lavish vacation if you live 10min from the border. Furthermore a lot of us pay 10$/month for the service.

  • Jay

    How very Verizon of them.

    • Iceman

      Very.

      5GB is fair yet at the same time, I don’t see the point of limiting data use in these countries. T-Mobile is pinching pennies in the wrong place. I await the announcement that voice minutes will also be limited to 100 minutes because only 1% use more than that.

      I left Sprint because T-Mobile was doing awesome shit. Now, the rotting stench of Sprint is already starting to permeate T-Mobile.

      • Robert Paulson

        I’m sure they’re doing it for a good reason. Data is expensive in some countries and it sounds like there’s a handful of people ruining it for everyone else. If they’re losing money on this product, then it makes perfect sense to put a cap in place… they are a business after all. As far as I’m concerned, T-Mobile still offers the best value out of the big 4 carriers. If you don’t like, quit bitching and switch.

    • Jason Caprio

      Verizon does it in a different way. I read the fine print on their Unlimited plan. It allows 500MB of high speed data per day, which is about 4.5GB/week or 15GB/Month in Mexico and Canada.

      From a business standpoint I get it. I’m pretty sure roaming fees are not cheap for cell companies and they don’t want to eat the cost of people streaming 1TB of 4K videos while on vacation in those countries.

      • Chanki Lee

        Seems better than tmobile on that

        • Ryan Cavitt

          Not really, try streaming music you can blow through 500MB in a couple hours.

  • Chanki Lee

    This is Bull shit. What happened to John saying beginning of the year, they will never raise the price or change the plan as long as you are already with them. ? I travel to canada often due to my family and my wife’s family there already in canada. Why are they doing this?

    • Chris Drudge

      It says why right in the article: “prevent usage beyond the intent of the product.”

      Their intent was to sound good and attract new customers, not for people to actually use the service. When people used it, it cost them money. Therefor, any usage was beyond the intent of the product.

      Thanks a lot every who used it. You spoiled a good sounding feature for the rest of us that didn’t use it, nor likely ever going to.

      • Chanki Lee

        I use about 7 GB when I travel when you have kids using Youtube during travel that is actually not much of data

        • If only YouTube had an option to download videos before you travel so they don’t use data…

        • Chanki Lee

          agreed. Netflix has that now.

      • dcmanryan

        If you’ve never used it and never planned on using it then you lose nothing.

    • riverhorse

      Canadians and Mexicans(and TMO on our behalf when we visit there) pay through the nose for telco, cable and cellular…usually slowish, heavily capped and often unreliable.
      It always seemed unfeasible that visitors would get away with free and to boot uncapped.
      If it’s any consolation, our data will stay Unlimited, just not for unlimited video streaming.
      Eehhh…you travel you spend…or shake down your relatives.

      • Chanki Lee

        First you shake off your parents and tell me maybe. Shake off relatives good comment. Someone does not have good relationship with family lol or value family

        • justin l

          Can you not use WiFi when you’re visiting other countries? Even though i have unlimited data on T-mobile, i try to use wifi when i can because I’m NOT A DICK and forcing my carrier into positions like this because people take advantage and abuse services. Its simple people, if the service your using values as well as costs the entity more than what you’re paying, eventually it will come to an end or more over get capped. BTW if you’re not happy, Go to Verizon, AT&T or Sprint, see how far how you get in Canada or Mexico with your over usage.

        • Chanki Lee

          Or your are cheap so you want to save extra $10 a month. I use about 20 GB a month since i use lots of data on a road for working and travel. So sad you dont travel like i do right? lol

        • justin l

          i actually haveunlimited data smart guy. But i eliminate a lot of needless data usage from t mobile, on average, my phone utilizes about 24gb a month, you know how much is actually on T mobile? about 12. I find hotspots where i legitimately log into and use that data, im also a Comcast customer, or when im at a friends house, they always tell us to jump on their wifi. Typically Comcast or AT&T home internet plans allow 1000 gigs so no real danger of going over that. The basic premise is not uselessly consume data, also if youre on vacation in a foreign country, why the fk are you using that much data?

        • Roderick Knighten

          Both ATT and Verizon let you use your entire data allotment in Mexico/Canada. Verizon caps at 500MB LTE/day only on unlimited and ATT has a native network since it bought a Mexican carrier (a purchase that Jon Legere specially chastised when they did it. Claiming T-Mobile didnt need to buy a network just to get true North America roaming)

      • SirStephenH

        Unlimited? 128Kbps is virtually useless.

        • Mike Thaler

          It;s worked for us in 12 countries. Driving w.Google Maps,email etc.

    • Robert Paulson

      Switch to Rogers then.

    • Nick T

      Do you a have a link where he said that?

    • (J²)

      This isn’t exactly a plan change. The terms have changed. It’s no different than the threshold for deprioritization being increased. You can still use the services free of cost while abroad.

      I think people forget that these foreign carriers in Mexico and Canada also have a say in the matter, because they do own the network.

      • Roderick Knighten

        No it is a plan change. The entire plan changed not just the terms. It went from use phone like you do in the US anywhere in North America to unlimited call/text plus up to 5GB high-speed data. Data stash and Music Freedom also got the Axe in North America.

        • (J²)

          Seems like you don’t actually like facts? I’ve already left the official announcement from T-Mobile in another response for you but it’s pending. If you disagree with T-Mobile’s official announcement, please take it up with T-Mobile Corporate.

          Music Freedom still exists but only on plans that include it. T-Mobile One is Unlimited, so Music Freedom is redundant.

          It really sounds like your underlying issue is complaining about service you receive at no additional charge (You did not sign a contract, nor do you pay for it). I really encourage you to find a Mexican carrier. In the official T-Mobile Newsroom announcement, it clearly states everything I’m reiterating to you.

        • Roderick Knighten

          I did read the official announcement from TMO. What facts have I ignored?
          This is more than a T&C change. If i have 10GB plan right now i get 10GB in NA. Going forward ill only get 5GB outside of the US. How is that just T&C changing?
          Data stash and Music Freedom are no longer available outside of the US even if your plan includes it.
          Im not complaining for about a service i receive for free. I don’t get anything “free”. For one, “included” and “free” are not the same thing. If it were free I wouldnt be forking over $300/month to TMO for cell service. And second I pay $10 for the North America add-on. Not all of us fell for the One/One+ gimmick. You shouldn’t make assumptions about things you have no knowledge of.

        • Iceman

          The difference between “free” and “included” can lost on many. What do expect in a country where there is rampant grade inflation, token college degrees, and everyone gets a participation trophy?

          I pay for unlimited high speed Canadian roaming just like you. Just like you, I knew the limitations that T-Mobile put in place and respected them. This is simply a case of T-Mobile mimicking the very carriers that it bad-mouths.

  • sks

    really stupid..

  • Tinger12

    Maybe it was partially because of the people who spent months in these countries and racked up large amounts of data usage. How many posts on the net have you seen from people saying they are going to school in Canada and can they just use T-Mobile US for their service? How many do the same when going to Mexico for months? This is designed to end that usage pattern before it becomes an issue of potential customer cut-off and/or completely unprofitable.

    Does it suck for those who don’t or are not planning on abusing it? Of course it does, but T-Mobile is a business not a charity. If something is too expensive to continue, no matter how “uncarrier” it is, they will. They have shareholders to deal with. Customers are second class to shareholders (truth hurts for some).

    Plus it does not affect T-Mobile One International customers. Only Simple Choice customers

    • Roderick Knighten

      You were only allowed to spend 8 weeks off network before you get dissconnected and this change effects ALL T-Mobile plans that include mobiles w/o Borders. One and One+ included.

  • Mike

    That’s disappointing!!! Last year when I went to a wedding in Mexico I used over 20GB over a 5 day period. When people are vacationing they like to share pictures/videos on social media which takes alot of data.

    • Luis Hotdaddy Vasquez

      Then you are part of the reason why they placed this limit…

    • bkat11

      20 GB in 5 days??? Jesus

  • themak

    1GB = 1,048,576kb
    128kb/s would theoretically allow you to download a 7680kb file in one minute.
    Meaning in one hour you should be able to download a 460800kb or roughly 450MB.
    Even if you were to reduce that to a more realistic average of 64kb/s you could still download 225mb of data an hour or over 1gb for a five hour session.

    • Chanki Lee

      watching netflix or any dvd quality of movies will use at leave .7GB of data per hour. WHich means 5GB of data is 7.1 hours total. If someone goes on a vacation or trip they might stay about week to 10 days average. so in average you only get LTE data for 1 hour of watching show. after that you will get slowed speed which will be almost impossible to load google map too.

      • SirStephenH

        There is such a thing as downloading video for offline use…

      • Mike Thaler

        We;ve had no trouble using Google Maps at 110-113 Mbps in several countries of driving like Romania, Coatia, Equador etc.

  • scruff317

    And so it begins!

  • bkat11

    Gee…if only there were a way to download music and movies for offline use. If only there were available WI-FI even if I had to pay a couple of bucks since I’ll assume not everyone that travels to Mexico or Canada is on vacation…then maybe this would affect my life in some manner.

  • Anthony S Jennings

    I’m convinced most people who complain about changes like this do so just because of the thought of losing something they don’t even use. And the “less than 1%” who are deemed “abusive” by T-Mobile are probably not using all that bandwidth to read this comments section.

    I used to think I used very little data, but in one typical day where I was home on WiFi almost all day, my cellular + WiFi usage was a little over 20gb. In one day! Now imagine if all of it was over cellular and in Mexico. That wouldn’t be fair use at all.

  • Roderick Knighten

    The problem with this change is that T-Mobile originally introduced this plan aimed at those of us that Live in border states. Those of us who frequently crossed the border and/or have residences in both counties. They aimed it at and marketed it to people who worked in the US but lived in Mexico/Canada. In San Diego County which is home to the San Ysidro Port of Entry, the busiest land border crossing in the world, T-Mobile went after American Expats and Mexican immigrants hard.
    When it was introduced plenty of Mexican telcos offered calling and texting to the US but the reverse was not true for US carriers. So there was a large segment of the market that was undeserved. 3 countries 1 number.
    The curbing abuse is a lie, this is not about the ‘intended use’ of the product. The plan already included measures to prevent abuse. T&C stated that a majority of use in any given billing cyle had to be on T-Mobile USAs network, you could only be off T-Mobile’s network for 8 consecutive weeks before you were subject to disconnect and their Network Management clause was still in effect. T-Mobile is being cheap and extremely carrier like. I call foul

    • (J²)

      I’m fairly certain that T-Mobile introduced Mobile Without Boarders for T-Mobile US customers to use their service while abroad for travel. If you are a resident of the US and Mexico or Canada, this perk was not intended for you as it specifically states the intent in the terms of service and any excessive usage is considered abuse.

      The uncarrier specifically addressed a pain point of roaming costs to ITS customers.

      If you do not exactly live in the United States, you need to look for a carrier in the appropriate country. Carrier roaming charges are not cheap and T-Mobile is eating these costs as a perk to customers.

      If you reread what the beginning of your complaint and the end, it would appear that you either are or know people who abuse this perk. Exploiting leeway and loopholes is an indirect form of abusive.

      Do you not understand that roaming rates cost carriers (in still in some cases) by the minute, text and megabyte? In order for the foreign carrier to benefit, they have to be receiving some form of payment or a reciprocal agreement

      • Roderick Knighten

        They didn’t introduce it for travelling. It was squarly aimed and marketed to those of us who resided or spent a lot of time in two countries. You don’t introduce a plan called Simple Choice North America and expect it to be used only for travelling. T-Mobile wanted to be the apporiate carrier for those that didnt exactly live in the US. The simple choice international was for travelling and I think you’re getting the two confused; that’s why data outside of North America was always capped @128kbps. They also sell speed passes for the International option but they were never available for North America.
        T-Mobile has consistently ,since this plan was launced, advertised it under the tag line “Use your phone in Mexico/Canada just like you do in the US”. Music freedom and data stash are also available in North America furthering the case that it wasn’t just for vacations.
        If I work 5 days a week in the US and spend weekends in Mexcio, how is that abuse? When did using something as advertised become abusive. If i pay for an unlimited data plan and and a North America add-on, why should i not expect unlimited data in North America? That’s not exploting a loophole or abusive, that’s using what i pay for. By singing up with T-Mobile and paying them monthly I am one of its customers. The T&C defined excessive as a majority of use occuring off network or off network for more than 8 weeks. If i use 40GB in the US and 10-15GB in Mexico, thats not abusive, thats using my plan in North America just like the US.
        Furthermore it literally cost tmobile Nothing for international roaming. This roaming agreement wasnt a one way street. In exchange for the roaming in Mexico/Canada their North American roaming partners got the same access to T-Mobiles network in the US and similar access to its European networks; that’s why most Mexican and Canadian phones roam on T-Mobile now and not AT&T.
        Just because those carriers didn’t pass the savings along to their customers doesn’t mean data is expensive.

        • (J²)

          I’ll go ahead and leave the official T-Mobile announcement right here:

          https://newsroom.t-mobile.com/media-kits/mobile-without-borders.htm

          Let me know if you need further clarification via T-Mobile announcements and documents.

        • Krystalmyth

          Totally incapable of acknowledging another human being after they put in a very real grievance with legitimate substance and you toss them an announcement. You’re truly the salt of the earth.

        • (J²)

          And you are absolutely right, it is a legitimate grievance but let’s not make up complete lies to validate our points.

          Mobile Without Boarders is a perk to those who travel, not those who technically consider multiple countries “home”. That is a fact, whether you disagree with what T-Mobile has announced or not.

          That is the ONLY, point I’ve tried to make. Let’s not carrier bash T-Mobile for giving us free perks and then later revising those perks because a small percentage of subscribers are either intentionally or unintentionally abusing them (or using them in a manner that was never intended by T-Mobile; to put it delicately).

          I believe we are getting to a point where we are no longer grateful of what T-Mobile is doing. Any rational person would eventually get tired of seeing people complain about things they do not pay for.

          I will not argue with someone who doesn’t want to accept the truth. I will respond to a comment that is inaccurate to ensure the poster knows the actual truth – I’d expect anyone else to do the same. Instead, we allow our personal feelings and opinions get in the way.

        • Roderick Knighten

          Maybe you should read the announcement and watch Jon’s video blog.
          The entire announcement revolves around how close the 3 countries are. 35% of all calls, 55% of all trips leaving US are to Mexico or Canada. So close that it was frustrating that a little line in the sand could make using the phone a nightmare. In comes T-mobile saying hey now we have a North America wide network. California to Mexico, New York to Canada is the same as Georgia to Kentucky or Idaho to Utah. Step off a plane in Vancouver and call Mexico City. Use data in Tijuanna,Toronto, or San Juan just like in San Diego or New York City. If i live in Jersery and work/Play in new york i buy a national plan. If i live in Windsor and work/play in Detroit I buy a North America Plan, which is exactly what tmobile was advertising. Our network now spans 3 coutries so you can use your phone in Mexico/ Canada just like in the US. Limiting usage in North America is adding a border.

        • (J²)

          But that has absolutely nothing to do with the invalid point you made…

          I have watched the video and read the article (hence, the reason for posting it).

          I’d like to clarify, I agree with your dispute and understand your point but what I do not agree with is that you’ve essentially said the entire purpose of Mobile Without Boarders is for those who live in multiple countries (although it *could* work), that’s certainly not true and that’s not how the feature was advertised. That is the only thing I pointed out because too many people carrier-bash T-Mobile when they lose freebies… Almost as if we’ve forgotten the industry is only the way it is because of T-Mobile. You can thank T-Mobile for Mobile With Boarders because otherwise, you wouldn’t have a free feature and would be subjected to roaming charges.

          Again, TOTALLY agree with your point just not the blame game.

        • Roderick Knighten

          I’m not carrier bashing T-Mobile. I’m not blaming them for anything. Nor is this service a freebie add on for me, it’s 120$ extra a yearly. Furthermore, even if it weren’t extra for me, I need you to understand that ‘included with’ is not the same as free. If I pay TMobile every month, nothing they give me is free.
          My gripe is that T-Mobile sold me a service under the premise that I would be able to use my phone anywhere in North America just like I do in the US and they are now attempting to fundamentally alter the terms of that sale.
          I live in San Diego and as I said before TMobile went hard after American Expats and Mexican Immigrants with this feature knowing that all of these people spent significant amounts of time in Mexico. These people joined T-Mobile in droves because they promised a seemless experience on both sides of the border; the ability to use your phone anywhere in North America just like the US. If you’re advertising a network that covers Canada, Mexico, and the United States, why should it matter if I live in Tijuana instead of San Diego? If Rosarito Is the same as Redondo Beach why should I be limited to 5gb in Windsor and only get unlimited data in Detroit? The pain point was that once you crossed the border an entire different set of rules apply to your plan, Mobiles w/o borders eliminated that pain point and this change brings back the border and the pain.

          If they had intended it to be only for staying in touch while travelling why not limit speeds to 128kbps like Simple Choice International does? Why have a clause that says ‘majority of use must be on TMobile USA’ . Why release coverage maps that shade the entire continent pink implying it’s part of your network? Why would they name it Mobile without borders and claim a North America Network? All of these things taken together imply that the border is very porus and TMobile was well aware of that fact and the underserved market segment.
          I’m furious that T-Mobile introduced an awesome uncarrier like plan and then is deciding to be a carrier about it years later once we’re hooked on it. This change is unreasonable and constitutes a breech of contract and false advertising.
          Why would I be grateful to my wireless carrier? What have they done that truly benefited me as a consumer 100%? If you want to give them credit for the way the wireless industry is now, then you also have to lay the blame for it at their feet too. Yes they eliminated 2 year contracts and introduced more transparent pricing but phones cost $1000. Sure they saved ‘Unlimited’ data but they destroyed net neutrality in the process. Unlimited data but you can only use 10 like this. 5 here. 50 over there. If you and you are here then data is throttled. Video? Sure but no HD.
          Look they give us ‘free’ crap every Tuesday but I’m still tethered to WiFi once I leave city limits. TMO is basically trading limits and boundaries for restrictions. Same shit different name.
          You act like it cost the carriers real money to let you roam. Didn’t you listen to what Jon Legere said? The carriers made like 10billion off roaming fees, with upwards of 90% of that being pure profit. They don’t pay shit to let you roam, you do. That’s why they have roaming agreements. On top of that most large carriers own networks in other countries. Case and point: TelCel, TMOs Mexican Roaming partner is also a TMobile MVNO (Simple/TracFone) in the US. It’s original Canadian roaming partner , Freedom Mobile ( formerly Wind Mobile) was dependant on TMO for devices and network equipment when it first launched (Like TMO they launched an AWS4 17/21 network before it was popular. ). So the it’s costing them money argument is garbage.
          No matter how great TMobile is they’re still a shitty ass carrier and they need to be held accountable for every carrier like screw the customer move they make like this one.
          For every ‘uncarrier’ move they make they make 3 more carrier like moves. TMO is Janus-Two faced; uncarrier on one side, Verizon on the other.

        • (J²)

          Although I understand that you may not be pleased with this announcement, you have to keep an open mind and do not allow your personal opinion prevent you from seeing the reality of the situation.

          Mobile Without Boarders is essentially an extension of coverage to Mexico and Canada.It eliminates the need to “roam” but these networks are not maintained by T-Mobile and the roaming charges are still valid but T-Mobile is footing the bill on behalf of it’s customers.

          Why it matters? Because it costs T-Mobile. Why does the intended use also matter? Because it was intended to appeal to travelers. Those who spend about half of their time in a foreign country are not among those this feature targeted.

          Can those who spend about the same amount of time in multiple countries within North America use this plan? Absolutely but obviously, be aware that the terms state that this is not the intended use and exploiting this has obviously lead to T-Mobile placing a cap on the feature.

          If it doesn’t cost any real money, why not simply pay to roam in Mexico and pay the roaming fees? You are able to do this. You must think T-Mobile can control rates of a wireless carrier in another country? Sure they can negotiate but ultimately, they are still paying.

          “Most” is technically 51% or more. Although, it was worded to be left at the discretion of T-Mobile, internally “most” could be 71%..

          Since you “should” per the terms, have majority of your usage in the United States – This shouldn’t be an issue. Also, if you go over, you can use your services at a reduced speed. It’s not like they’ve removed the feature entirely.

          Unfortunately, where the issue falls on customers is that this is a feature that costs nothing more. This is not something you are adding to your plan at an additional cost.

          T-Mobile Tuesday’s, Netflix On Us, etc. are all added to our plans at no additional cost, regardless of if we opted to change our plan to get these features or not. In which case, T-Mobile is not morally obligated to “grandfather” in anyone. You are also not in any contract, which means they also aren’t contractually obligated to “grandfather” in anyone because no one is under contract.

          It’s no different than Charter Communication’s Spectrum potentially dropping all Viacom channels tomorrow but some people have been conditioned to think business is business as usual outside of the wireless industry yet complain about freebies inside the wireless industry.

          They no longer offer contracts and are free to changes prices or eliminate services as they choose.

          This is no different with any other industry.

          I’m not sure what you are referring to, I regularly finance pricier phones through T-Mobile.

          I think I’m going to bow out of this conversation because I truly cannot address your opinions and entitlement issues any further. All I can suggest is you vote with your wallet, you have options.

        • Roderick Knighten

          Re-read my edit. Some parts were missing. Already addressed all of your points.
          My personal views are not clouding my judgement. TMobile keeps doing this. Introduce a great feature that everyone raves about then slowly make slight changes too it until it’s nothing like the original: JUMP, Mobiles w/o borders, No Overages, Unlimited data every one of these started out great until TMO decided it needed more money and wanted to be a carrier.
          And again none of this shit is free, the right word is Included; huge difference.
          TMobile doesn’t pay squat for roaming in CA/MX. 128kbps is a long way from ‘Use your phone anywhere in North America with full 4GLTE just like in the US’.
          And most legally means 51%. A controlling interest begins at 50.51%.
          Even if your month to month both parties are still bound by the service contract and its T&C. So no they can’t just change your rates or remove services as they see fit; that’s why grandfatheing exists. That’s why Verizon had to resort to desperate measures to kick people off its old original UDP.
          The carriers offer grandfatheing because even out of contract youve still entered into a service agreement with your carrier, that’s not a moral issue it’s a legal grey area.
          This would actually be more akin to Charter saying hey , you know those local channels we include with your cable that you can watch all you want, well know you can only watch them for 25 hours a month because we never really intended for you to actually watch them.
          I’m going to go out on a limb and assume you live nowhere near the border because you keep saying those who spend a significant amount of time in MX/CAN are not who this plan was designed for, but I really need you to understand that( and maybe I’m beating a dead horse ) in Border Towns, that’s how they sold it, pitched it and advertised it. People who live in Detroit or San Diego don’t consider Windsor and Tijuana foreign countries. 1.4million cars come through the San Ysidro POE EVERYDAY. In 120 days the equivalent of the entire population of Mexico enters the US. TMOBILE KNEW THIS. They knew exactly what they were doing.
          SanDiego-Tijuana , Detroit-Windsdor, Niagra Falls, are all thanks to NAFTA binational conurbations. Information, goods, money, transportation in these regions are all heavily linked and for all intents and purposes they are each 1 metropolis. My anger stems from the fact that they knew we lived and played on both sides of the border, introduced a great plan to alleviate cross border stress, and then pulled the rug from under us. Travelling may well have been the intended use De Juré but living in two countries was the de facto intended use.
          The only point that I’ll concede to TMobile is that yes they probably did need to either curb data usage (back when this plan launched most people had limited data buckets, unlimited wasn’t that popular, people hadn’t started using those free overage data yet and it was before tmobiles average data use per line spiked. ) Or stop people who lived in Tijuana and worked in Tijuana or lived/Worked in Windsor and only spent a few days a month in the US from only having TMobile and not one of their national carriers. Now they were never part of the products intended use. Ill admit to that.

        • Iceman

          Agree completely.

          Sold a plan and then being punished because of my geographical location which puts me in a position where a trip to Canada is “I’m bored. Let’s see what’s going on up there.” trip not a once a year thing.

        • Roderick Knighten

          Exaclty. If you live in San Diego or Detroit, going to Canada or Mexico is not a vacation. I think that people on the interior of the country forget/ dont realize that that the border is very porus and for those of us that live close to it going to a “foreign country” isn’t a big deal. I can get off work in the US, have dinner and a movie in Mexico and be back in bed in the States by midnight.

    • anrec

      Are you sure you are paying for the request of this segment? I agree, there is a niche like this and I am part of it, between USA and Canada. There are services like Truphone who won’t have any issues with wherever you are in the world pretty much, but they will set you back by $100/mo for 1GB of global data and 1000 global voice minutes.

  • TaskForce141

    5GB limit is rather harsh.
    Less nasty: Wonder if T-Mo considered limiting video resolution to 480p, if you’re connecting via a Canada/Mexico carrier, i.e. a “Binge-On Canada/Mexico” switch that you can’t modify.

  • TaskForce141

    Make the most of that 5GB:
    Don’t use Chrome on the phone, because it won’t let you install extensions, such as an ad/tracking blocker.
    Ads and 3rd party tracking are the main wasters of your data.
    Use Firefox with UBlock Origin.

    Turn off auto-sync of account data (i.e Google). Play Store apps only update via Wi-Fi, Photos/video only back up while on Wi-Fi (on a samsung, Gallery app, Settings, Sync).

    Change your own settings in Netflix: lower it to Standard quality (DVD-quality SD). I think there’s an even lower level, Medium (tube TV-quality SD).

    • SirStephenH

      Enable Data Saver in Chrome. Boom, problem solved.

  • Philip

    Can you do hotspot in these 2 countries? Is it included in the plan?

    • Roderick Knighten

      Before the change yes. Just like in the US.

  • TaskForce141

    A lot MORE people travel to/from Canada/Mexico, than travel internationally beyond those two countries.
    And that means quite a few surprised people will discover the joys of 128 kbps data speeds, after Nov. 12th.
    Look for the complaints to skyrocket…

  • Jonathan Landeros

    So much for being “The Uncarrier” and alleviating pain points. I live in San Diego and often go to Tijuana to visit family or go out and hang out and 5 GB can go quick relatively fast. The feature was being sold as “use your phone in Canada/Mexico just like in the US. How can I use my phone the same way in Mexico knowing there is a cap?

  • Well, this isn’t surprising. The T-Mobile rateplan was originally released during a time when AT&T announced it was merging with a provider based in Mexico. I think it was Nextel Mexico.

    So to stay relevant, T-Mobile had SimpleMobile, which was spun off to Carlos Slim and TelCel America. So most likely, the company that was spun off had a roaming agreement which lasted a few years.

    So most likely, T-Mobile or Carlos Slim decided to not renew the contract.

  • SirStephenH

    Looks like they found a border.

  • Asael Ramirez

    I don’t blame them – there are people who do abuse it.

  • Sharti24

    Once something becomes too popular, tmobile takes it away. Ie Dominos

  • Joe2050

    Is 128 kbps or 256 kbps fast enough to just use google maps or browsing websites?

  • PiCASSiMO

    Does streaming music and/or videos count in the 5GB monthly allotment? I’m concerned, as we travel often to Canada and stream Spotify and YouTube videos on a regular basis while travelling with our kids. I hate to hit our limit on our first 2-hours of driving and then be down to crawling at 128kb/s.

    Any official feedback from T-Mobile would be appreciated.

    • Gavriel Ostrow

      If you pay 25$ add on then it’s unlimited

      • PiCASSiMO

        Can that be turned on/off?

  • Irfan

    Its sucks , what about mobile hotspot… this change is sucks

  • noh1bvisas

    256k? Welcome to 1997.

  • decisivemoment

    It’s quite simple, really. No carrier “gives” you anything. They respond to how they expect governments to regulate their product as well as to how they expect customers to pay for it. Under Obama, it was clear the federal government wanted four competitive national carriers and net neutrality so carriers worked to boost market share and volume of data. Under Trump it’s clear the federal government opposes net neutrality and doesn’t seem to care how few carriers we have, so phone companies are already backing off the deals and promotions, reducing data allowances and raking in the nickels and dimes.

  • Alex Zapata

    Ha, when I go down to Vallarta during the summer the speeds are abysmal anyway. Still, I guess it sucks for some?