[UPDATE x2: Back up and running] T-Mobile LTE experiencing outages in New York, Boston, Philadelphia and more?

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It seems as though T-Mobile is experiencing some network issues today. My first experience of it – coincidentally enough – was while being guest host on PocketNow’s weekly podcast a short while ago. Since then, I’ve had a number of emails and tweets informing me that it’s not just isolated to the Boston area where the show was being hosted.

Checking DownDetector makes it clear that there are several reports of outages in a number of areas across the U.S. Areas mentioned specifically include New York, Brooklyn, Philadelphia, Washington D.C., Boston, Bronx, Providence, Baltimore, Jersey City, and Somerville.

It’s unusual to see such a widespread outage as this one, so be sure to let us know where you are, and if you’ve experienced your LTE dropping out.

UPDATE #1: John Legere has tweeted, acknowledging the outage in the North East

UPDATE #2: Should be back up and running now. Reboot your device if you were affected and see if it has improved.

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  • Jose Hernandez

    I have been having similar issues down in Davenport, FL for the pas week. We had awesome LTE service and it’s just gone now. I have a ticket in with support. This is really strange.

  • jpan84

    LTE dropped in DC metro area (Virginia)

  • jack

    in providence RI no LTE only edge, dont know if i should go to tmobile store

  • CJ

    No lte in New York

  • Anon7463785

    Yup. Definitely dropped out in DC; noticed it about 2-3 hours ago. Suddenly tether just stopped. Was eventually able to reconnect on HSPA

  • Kuraya

    I’m in NYC, SoHo. I thought I was the only one having issues, but I guess not.

  • Xangel

    Was down for 2 hours, but it’s now back up in Stamford, CT.

  • stevegavrilles

    Plainville, Ma here. Service is cycling between no service, ‘4g’, and lte on my iphone 6. When it’s connected to lte, data connectivity does not work. Looks like there’s an issue with LTE….

    It’s been like this since before noon here.

  • jack

    LTE just came for me in RI

  • Mike

    Its really slow in northern IL as well. HSPA is faster right now.

  • GreatNews

    In Brooklyn its not only LTE, entire service drops every now and then and LTE has never turned on since!

  • SuperTongue

    No LTE, just HSPA and the occasional complete drop of service here in the Wilkes-Barre / Scranton, PA area. Started around noon today.

    • Cam Bunton

      I can’t see Scranton, PA without thinking Dunder Mifflin paper company. ;-)

      • SuperTongue

        Except it’s far more depressing than the show depicts :(

      • Sean

        Gotta love Office references ;)

        • Cam Bunton


  • Anonymous

    I wonder what the cause of this is.

  • jack

    tmobile site wont even load for me i wonder if it is connected, i am on my mac

    • Aaron C

      Same here. They’re probably getting hammered with visits for support.

  • Jay J. Blanco

    LTE is good in SC

  • I Jones

    Here one minute gone the next -Philly

  • Aurizen

    yeah its down for me in philly, I was hoping they’re doing upgrades… but I guess not.

  • That explains why I’m getting LTE in DC

  • Jon


  • My name

    In and out in springfield ma area barely 4g sometimes

  • Anthony Fox

    Down in Youngstown Ohio

  • Edgardo A. Soto Rodriguez

    Springfield Ma. Signal is completely bipolar, is been 3 hours with almost no service at all. At sometimes it says LTE full bars and there is no service at all, some times is just a completely cero signal..I’m missing calls I was expecting I can’t even make a call or send messages at times.. Or should I said most of the time..ridiculous.

  • themystro112

    Service keeps dropping in Richmond Va.

    • TechnoRealz

      Richmond here also since noon.
      TMO tech on 800# says it’s 15 states & out towards some areas of midwest.

  • Jade

    NYC, service has been going in and out all day. Also, my WiFi won’t connect which means I’m pretty much completely screwed.

  • Ian Shelly

    Getting 4G alternating with EDGE here in Buffalo, NY. Data is very slow, almost to the point of being unuseable. Haven’t seen any LTE since yesterday.

    • Ian Shelly

      LTE is back now.

  • Jay

    Definitely down in Baltimore, but HSPA is working.

  • Chef

    Gaithersburg MD, no data period. Sucks

  • Trav Montana

    Here out in NY smh

  • Logan C.

    Had a few intermittent issues here in Tysons Corner VA, but fixed them by resetting my iPhone’s network settings. My Edge had no problems.

  • Aaron C

    Long Island, NY – out.

  • pcriged

    I work for tmo, customer care we are aware. I don’t recommend calling if we knew exactly what went wrong trust me we would have fixed it already. Restart your phone every so often as when everything goes back on this will insure you connect property. Tmobile has some of the best techs in the industry you will be back online before you know it! I just want to thank all the people i talked to today that where more that patient with me we truly have the most understanding customers in the industry. T-Mobile care is going through this with you …
    sent on wifi :(
    disclaimer: Not a official tmobile communication just a employee that cares about his customers.

    • Cam Bunton

      Appreciate this, thanks for taking the time to comment.

    • Aaron C

      Thanks! Deep breaths… we’ll all get through it. Go T-Mo!

    • no comment

      You may be aware, however everyone else that I’ve had experience with in customer service has not helped a single bit. I do hope you understand this isn’t meant toward you, but hopefully you could hand this down to people who can read this and do something about it, atleast for the sake of who still has T-Mobile, I would really appreciate that much, I lived fucking hell with T-Mobile in the past 4 months, so has all of my coworkers and all of Central Az up to this day.

      All of Central Az has been down for the past 4 months in 4G/LTE, no LTE
      at work only the icon of lies, all this specific tower (like all of them right now in Az) will get is this speed from today with 5 Bar LTE on my remaining T-Mobile device (I dropped T-Mobile) however had 7 T-Mobile devices with all the same results
      (two S5’s, two S4’s, one iPhone 6, and two Galaxy Tabs)

      Here is a speedtest from today with 5 bar LTE on my remaining T-Mobile phone, it’s been like this for 4 months atleast, taken right now at 2:37 PM mountain time / 4PM EST / 1PM PST

      Every coworker who also has T-Mobile can confirm, same issue in Scottsdale, Tempe, (Peoria & Glendale aren’t even usable for calling it’s that bad now), Goodyear, any city, you name it, this was never an issue in past years, long T-Mobile customer from the 3G days.

      No one gives a fuck no matter how many coworkers calls them though, this one lady tried to justify that LTE is 0.40 mbps speed, I was like are you fucking joking right now when the T-Mobile site says otherwise for 2G/3G/4G/LTE speeds, and for 2 years LTE has been 25-40 mbps in this spot and pretty much EVERYWHERE in Az, and when there was no LTE years back, 4G was always around 9-12 mbps.

      No one from T-Mobile, and no technician will text, call, or e-mail you as promised to update you on the progress of fixing the towers, outage, etc. Absolutely no one “as promised”.

      I’ve heard T-Mobile recently done something to it’s frequencies in the past few months, and I’d be willing to bet that’s the problem.

      I switched to Sprint either way, no more living hell for me, I’m not getting anywhere as amazing speeds like 25-40 Mbps LTE speeds as I used to get with T-Mobile, however a stable 15 mbps will suffice instead of.. you know.. nothing at all on 5 bar LTE (and yes I did toggle to 4g, same results)………. http://i.gyazo.com/f54762484b654852af3f3b8dc50e758a.png

    • riopato

      Good to know you care. Now if only T-mobile could care about Windows Phone users who want something current high end phones. Some of your loyal customers would like to have a high end phone sometime soon. Maybe a T-mobile Lumia 930 or 1520?

      • TylerCameron

        If only Windows Phone had apps. I mean, 3rd party apps from the companies themselves. Almost all apps on Windows phone are bootlegs like Snapchat, YouTube, Gmail, the list goes on! Many apps on other platforms simply don’t exist at all on Windows Phone. It’s an interesting platform, but it’s almost less relevant than FailBerry.

        • notyourbusiness

          Snapchat is for children. As for the Google apps being unavailable on Windows Phone, that’s on the lovely Google itself. I’m fine using apps like MetroTube and a third party Gmail client.

        • TylerCameron

          I’m 19, so I guess I count as a child. But that’s still pretty rude to say. Just because you don’t get entertainment out of it, doesn’t mean that no one should.
          I HATE the idea of using “4th party” as I call it, apps. That’s extremely sketch. It CAN’T be on Google. Google does no evil. You’re telling me they’re ignoring Windows Phone because… potato? I’m pretty sure M$ is denying Google access to the store or something. Google wouldn’t just ignore an ENTIRE platform because potato. They give iOS their apps, and iOS is ACTUAL competition to them. Windows Phone… not so much.

        • notyourbusiness

          You do realize that 3rd party apps on the Windows Phone Store are safe and not rogue like on Google Play, I hope? There is a Snapchat app in that regard. I personally know only one person who even uses Snapchat though. I kinda laughed when they asked me if I used it.

        • TylerCameron

          Im sure they are safe. But I also don’t want to lose features that the real app has. I hate bootleg apps. There’s no reason why Microsoft is blocking these developers. If the developers are just too lazy to spend a day and make the app, then Maybe Microsoft should pay them a little to get the platform a boost.

        • notyourbusiness

          It’s the developers, not Microsoft. It’s sad, but it’s pretty much the norm that developers don’t want to focus any of their energies on building apps for Windows Phone because they sadly see no profit in it. I do know that some are getting there though. I had an interview with a tech company last month and was asked if I use an iPhone. Told them no and showed them my Nokia Lumia 925. The owner/CEO then told me their next step was to develop a Windows Phone version of their app, which was pretty cool.

  • kev2684

    I don’t know if it’s connected to the issue or not but LTE and HSPA+ in jacksonville, fl is beyond unusable than normal. it dropped me to edge all morning when i should be getting at least 2mbps 3g! it made me pull the trigger to go back to cricket. switching back when i get the sim monday. seriously, tmo wtf

  • John

    LTE just came back for southcoast MA

  • Marco

    Weird, looking up the other 3 carriers and they all have outages in the same ereas so i think its affecting others and not just t-mobile .

    • Cam Bunton

      Looking at the numbers of reports for each carrier, looks like it hasn’t hit any of the others as hard as T-Mobile.

  • John Doe
  • beyondthetech

    Just received word from our local Senior National Account Manager: “I was just informed that we are currently experiencing a major LTE outage across all markets in the Northeast Region including New England. Root cause has not been defined yet. I will keep updated (sic) with real time updates as soon as they come out. If you cannot access the internet – please power cycle your phones so they reselect onto a non-impacted technology (2G or 3G).”

  • Georgios Renieris

    Glad the 4G is working at least

  • pbxtech

    LTE is back in Cresskill, NJ. It was down since noon.

  • JTrip

    Just got my LTE signal back in South Jersey just outside of Philly. Hopefully it stays.

  • tmo_customer

    Why does everyone feel the need to post thier outage. Cam already stated the facts, tmo is already aware of it…whats the point lol

    • Goat

      He asks in the article. They’re offering some pointers one where it’s happening. This is collaboration and alot of great things happen when it takes place.

      • Goat

        He replied to them but not to me? :(

    • TechnoRealz

      moron. Why are YOU Here then?

    • Stan

      LOL. I know right !!!

      • Jason

        Idiots unite!!

    • riopato

      I guess everyone who are posting can actually read since Cam did state in his last paragraph if you are experiencing lte drops from where you are “let us know”

      • tmo_customer

        And the point in letting him know…nothing, as stated tmo is already aware of the outages. So all you fools are just wasting time. However Cam, brilliant way to get more page hits!

        • JTrip

          Even the CEO thanked customers for helping by making them aware of issues. This is a social message board. We are also communicating with each other not just T-Mobile.

        • Dimwit

          Ah actually it the same reason why Cam posts any information here….
          Why are you here because people who have posted their cities are here to crowd source which areas are affected…

          You are in the minority here that lacks reading comprehension and then claims others are fools…. SMH

    • Jason

      Too bad you didn’t read the story like most people do when they visit a news blog site….

      Congratulations on winning douche of the day champ!

  • Joe

    Lost all service for a good ten minutes. Downtown Philadelphia

  • no comment

    This is a FINE reason why I left T-Mobile, not that I wanted to, however I HAVE SPEED TESTS OF 0.00 MBPS DOWNLOAD SPEEDS to 0.60 max (Yes full caps rage) / same with upload speeds on multiple different servers, states when I used to be getting up to 40 mbps in Central Phoenix with 25 mbps being the lowest throughout the entire day! A major city where they promise excellence, clearly not the case. This has been going on for the past 4 months.

    About two months ago they had a near complete outage throughout ALL of Central Arizona for absolutely everyone, even up north, no one could call anyone that had T-Mobile, you could only call out, absolutely no data, and absolutely no texting. When I called them about this they were saying they were out in 7 states, which later turned into 19 states.

    They promise technicians will call you, and that so will they, and or text/email to let you know on on-going progress about the issue, but not a single word from them, not a single fix. Garbage, T-Mobile didn’t use to be like this. EVER, every disapointed. Dropped T-Mobile, can’t afford to lose my job due to them not giving a shit.

  • brybry

    Turn off LTE and you’ll stay connected via 4G. ( I thought 4G was suppose to be HSPA+ ) i’m getting 1 down 1 up which even slower than Cricket.

  • Funny, I’m down in Chicago…

  • Pawel0126

    All queens area : ridgewood, Astoria, middle vilage , maspeth and probably more , no LTE , very week and very slow 4G . Phone losing cellular service many times .
    T-Mobile user iPhone 6 and iPhone 5S

  • mingkee

    It’s been in-and-out in Brooklyn and Midtown until around 1530.
    No LTE and the phone and hotspot lost signal every 10-15 minutes. I was even unable to make any call even outdoors.

  • SnakEyes

    Hartford, CT been without LTE since 10 AM. Using 2g for everything ATM.

    • eanfoso

      Lol that’s how I was back in 2013 in my town haha!

      • SnakEyes

        A lot have change since then. And it can only get better. Except today, where it revert back to the old days.

  • riopato

    Here in NY, NY and still have been stuck on 4G since noon. Been on LTE for a year and I don’t remember 4G being so slow. Had to connect to office Wi-Fi to make this post.

    • TylerCameron

      Today is one of the fastest I’ve ever seen 4G. Got 17mbps on 2 bars!

      • I thought that you needed at least three bars on T-Mobile’s network to use data.

        • TylerCameron


  • Christian Osborne

    lol im serious we will pay 200$ for your smartphone as long as its in good condition and a t mobile active line so…stop using Trash Mobile =]

    C: 201-640-3384

    • mingkee

      may you just shut up and leave?

      • minkgee derp

        Did he hurt your feelings big guy?
        He has just as much right to post here as you do…..
        Aleast he was intelligent enough to atleast reply with a complete sentence nimrod

        • derp

          Shut up moron.

        • mingkee

          Another motherf’er comes up to f’.

        • kalel33

          Somebody has a sensitive personality and is hurt easily.

        • notyourbusiness

          Says the moron who can’t even be bothered with signing up for an account…

        • Anonymous

          Ahhh why do I need an account? Why would my preference of staying anonymous make me a moron?
          What did you add to this conversation?

        • notyourbusiness

          Because your comment was annoying?

        • Jeffie

          Is that a question? Definitely not a sentence nor a logical response to any of the questions you were asked…

          So far what 7/8 posts with maybe 1 post that relates. Your pretty talented!

        • notyourbusiness

          *You’re*. Kindly learn how to spell before trying to outwit others, k? :) Also, it was rhetorical – know what “rhetorical” means?

    • UMA_Fan

      No Thanks. My phone going in and and out due to an outage is still better than using Sprint

    • TMobile For Life

      Funny now Sprint needs to troll the internet to try and gain customers.

      • Jason

        Half the people that reply here work for tmobile…. Atleast the sprint guy is being honest about who he is….
        Sprint still sucks though lol

      • I think Sprint is gaining all of the thousands of ex-Alltel customers and no one else. lol

      • Josiah

        Cheaper than giving away millions and pretending like the company is in great shape :/

    • TylerCameron

      Sprint is terrible.
      My phone is worth $750.

    • Orlando Duran

      Suck a phat one troll

    • thepanttherlady

      Sprint would gave to pay me a hell of a lot more than $200 to use its service.

    • I would’ve went to Sprint had their Windows Phones were not expensive! The prices of the Samsung Ativ S Neo and HTC Windows Phone 8XT have not depreciated one iota since their release in 2012 and 2013 respectively. Then, the crap they pulled in 2013 turned me off to them.

      • notyourbusiness

        Their Windows Phones are crap, with the exception of the Lumia 635 they recently started carrying. You’re better off sticking with T-Mo.

        • Anonymous Guest

          If one like windows phones how are they crap? Take you head out of your ass so atleast you can admire your face

        • notyourbusiness

          I didn’t say no one likes Windows Phones. You need to brush up on your reading comprehension. I happen to have a Nokia Lumia 925 as my daily driver, plus I have a Lumia 920 and a Lumia 810. I said the OTHER Windows Phones Sprint carries are crap, meaning the HTC 8XT and especially the Samsung Ativ Neo or whatever the heck it is. The Nokia Lumia 635 is a nice device. I’ve seen it in a T-Mobile store and toyed with it for a bit.

    • jacky

      Dont listen to this christan guy sprint surcharges are more expensive then verizon wireless. Sprint will screw you with hidden charges.

  • TMoRetailStorePhoneTech

    I’m in the Baltimore area. I lost LTE & all data around 12pm. LTE just came back on but only getting around 5 Mbps. I usually get 20-30 Mbps in the same location.

  • John Smith

    LTE has been down for me in NYC since this morning.

  • Jpan84

    LTE back on in Northern VA!

  • Stevennnnn

    I though maybe they were doing upgrades or it was a local issue. Since around noon the data drops to 4G or nothing at all also sometimes no voice – I’m in the Hudson Valley (north of NYC)

  • Dia Mortensen

    Here in Queens, Brooklyn and Manhattan, No LTE all day and regular coverage has been on and off.

  • TylerCameron

    Even Verizon had issues like this. Only, when one small thing went wrong, THE ENTIRE COUNTRY’S LTE NETWORK WENT DOWN.

    • galaxyNote4isBoss

      Thank god T-Mobile isn’t Verizon this will be fixed.

      • Mr Paul

        Sorry; T-Mobile worship doesn’t make a network get fixed any faster.

      • squiddy20

        Yeah, cause no network ever experiences problems.

    • Mr Paul

      When? I had Verizon for 5 years. 3 years on feature phones and 2 years on a smartphone. Not ONCE did I loose my signal completely. Their LTE network might be garbage and their EV-DO useless, but you always get a useable signal. Same with AT&T. Even Sprint stays all the time even if the data network is totally bogged down.

      • TylerCameron

        Then you haven’t used Verizon long enough. I used Verizon LTE since the very beginning and experienced 2 nationwide outages. They even got news coverage. Just because you used a toy phone at the time, doesn’t mean it didn’t happen.

        • Mr Paul

          I don’t care. I don’t even mean to sound like I’m defending Verizon’s network, I’m just saying despite to piss-poor quality network, I ALWAYS did have service.

          And, I’m talking about recent years, not the 90s or early 00s when no cell network was worth a damn. I never saw this on Nextel, either.

        • Jay Holm

          This Paul guy has watched too many Verizon advertisements!

        • 9to5Slavery

          No he’s just in another area

        • Mr Paul

          Are you aware I hate Verizon more than T-Mobile? Funny, the one time I speak of Verizon in a realistic light and give them some benefit of the doubt, I’m now a VZW fanboy… LOL!

      • Orlando Duran
      • Trevnerdio

        They have definitely had their fair share of total and complete nationwide outages. However, their LTE network is anything but garbage, I will give them that.

  • Dnyc


    • Dnyc

      slower than usual but works!! they said few hours to 72 hours to fix the issue

  • wilfredo

    Lte is back up in my area Springfield Ma … My data was gone for hours.

  • Mike Palomba

    I couldn’t get a signal at all in Staten Island. Every once in a while 4g would pop up for a few seconds then it would go right back to no service. It’s working again now

  • Sean

    Experienced very slow HSPA+ (no more than 3 mbps down) and no LTE in North Arlington, VA for around four hours at work today. And there is a tower literally across the street (the TV tower at the intersection of Lee Hwy and N. Harrison St, for any NoVa peeps.) Glad that it’s back though.

  • Orlando Duran

    Can we say upgrade

    • Mr Paul

      If you consider a massive outage an “upgrade”, I guess EDGE must be orgasmic to you. Legere wouldn’t have acknowledged a problem if it were actually upgrades.

      • None

        Is called an outage. Did someone cut a line doing construction? Was there a does attack? It probably wasn’t even t mobile’s fault

        • Mr Paul

          I’m sure it was done on purpose. AT&T and Verizon were up there cutting some lines I bet. The big bad world hates poor little victimized T-Mobile!!!11!

        • notyourbusiness

          Why are you even here, you ridiculous Sprint/AT&T troll? No life to speak of, eh?

        • Dingleberry

          Why are you here? You haven’t added anything remotely close to topic at hand…

          No life? Your life must be even awesomer if you take time to reply here

        • notyourbusiness

          LOL, try again. I’m a longtime T-Mobile customer and it does happen to be President’s Day. You must be bored considering how obvious of a hater you are of this wireless carrier.

        • Dingleberry

          Yeah I forget President’s Day is when longtime TMobile customers go online insulting people with no relevancy to topic at hand. Such a great holiday ;)

          Im actually a longtime TMobile customer myself but when mistakes happen I don’t pretend like nothing happened. Never visited Fanboy land, how is it?

        • Imma a Fannie of a Fannie

          The language we communicate with each other here is called English. It’s also easier to discuss here if your sentences actually are sentences.

          Do you have any information to believe any of your statements posted? Why do you believe TMobile has no fault in the outage? /sarcasm

  • Mr Paul

    Things might happen, and I’m not saying they don’t, but the amount of outages I had on T-Mobile in Downstate NY without being officially reported was pathetic. Entire areas just go out for hours if not days. And it doesn’t happen every few months or year, it happened for me on at least a weekly basis.

    Would anyone like to remind me the last time AT&T, Verizon or Sprint’s service completely conked out on this level? Think about it, now. And no, I don’t care if one tower went down or you’re one person with an issue, because all networks do indeed have their problems here and there.

    In my experience, 99% of people who report outages be it on downdetector, or in reviews on cellreception have a faulty phone. I could virtually always go to any area the minute anyone reports an outage if I could on the other three and get a signal if I had the corresponding phone and SIM, period.

    I only tend to believe it’s more of a problem than a bluff with T-Mobile because me and others have verified these kinds of persistent outages in my own area when I had T-Mobile.

    So, even though it might not be as massive as the map shows, I’m sure it was probably dozens and dozens of towers if not more. T-Mobile’s towers can’t have more than a 75% uptime rate, it’s unbelievable.

    • Roger Sales

      There have been nationwide outages on Verizon at least twice in the last 3 years, one localized one a few months ago even. It happens. I never noticed anything wrong with my service in the NYC area today, so I don’t know how many people were actually affected

    • Brian Perez

      Verizon had to buy spectrum from t-mobile here in New York City because of the congestion and slow data speed that’s why I jumped to T Mobile but now their just kind of the same.

      • Mr Paul

        Has nothing to do with the fact that Verizon physically transmitted a signal to my phone 99.99% of the time. I am NOT talking about DATA. I am talking about SIGNAL. That means CDMA/EDGE or EV-DO/HSPA+, not LTE. That’s a different story as there were often LTE outages on Verizon for me, but none yet on AT&T.

        I ALWAYS had a signal, just like AT&T always provides one for me. No towers going down so often it’s like they’re running off of batteries or something.

        Good lord, if any datacenter was run like T-Mobile’s network, they’d go out of business before they even started.

    • Jay J. Blanco

      Sprint had a outage also on the west coast about 2 months ago. I’ve only experienced one outage with t-mobile in 3 years.

  • skippy1960

    Ok on Long Island now.Did have problems earlier

  • Brian Perez

    yes I’ve been experiencing issues for the past couple of days now in Manhattan uptown I wasn’t able to connect to LTE and 4G was off and on now I think is better or restored because earlier the past couple days I wasn’t able to connect to LTE at all only 4g I’ve been with tmobile 2013 and I have never experienced anything like this T Mobile Says that their a DATA strong company well I don’t think that’s 100% true especially considering what just happened

    • rene

      wow, you have a seat back and right away is time to judge

      • Speak English

        set back?
        Can anyone state their opinion here without getting trolled?

        • Mr Paul

          Nope. Bow down to the mighty Legere and his lying city-boy boyfriend Ray and the rest of his monkey team, or pay the consequences!!!

        • JL is Not Your Friend

          It has to be employee’s because even Steve Jobs wasn’t idolized like how some people here hold John Legeres pocket…

          John L is a good ceo but basically he’s doing what any ceo would do with a company thats been in a free fall for a decade… John’s check writer’s want the company sold so basically anything goes as far as promotions or idea’s to drum up business to make the balance sheet look better…

          The last 6 months you can just feel the momentum losing it’s pace just by some of the flops via uncarrier announcements or legacy user changes…

          Churn could of been even lower and some of legacy subs left to TMo prepaid when TMo flopped their own postcard mailer…

          TMo lost $20/month in revenue from myself after I dropped my data plan down after the plan migration…. Before migration I was happy with what I was paying but when I shopped around I found lower prices that would fit with my actual monthly usage

  • taron19119

    I was thinking they cut my phon off because lte and hspa+ and makeing phonen calls wasn’t working

  • Ben

    In Galveston, TX (South Houston Market), T-Mobile network has intermittent outage issue since June 4, 2014. Each time, all T-mobile customers in east Galveston suffer no phone call, text nor data. Once we drove outside the covering area of the towers in Galveston, the service come back to normal immediately. However, each time the local engineers always blame customers’ handset. We including local T-mobile store staffs and managers all know what the engineers reply was not true, we even complained this to executive office but nothing was improved, and some people in executive office only told customers that T-mobile could not guarantee its service and customers are free to leave since no contract bound. A brief history of severe t-mobile outage: 6/4/2014-7/3/2014, 8/2/2014-9/3/2014, 9/23/2014-10/6/2014, 10/25/2014-early November, 2014, 2/7/2015-present. Those severe outages leave our phones become a wifi equipment only. At other time since June, the service never comes back to normal that the reliability of network deteriorate, never constant on. It’s frequent that we need to dial several times before a phone call can make. The data sign on phone can stick to 3G but no data at all. When it works, the sign becomes LTE, H, or even E, 2G. Maybe the antenna for 3G has some issue? If the engineers can not fix, how can customers do that. Maybe it’s time to leave.

    • Mr Paul

      If you have that many outages and problems, I’d leave. They are supposed to be city obsessed, so if they haven’t got it right in almost a year, I doubt Ray and team are going to perform handstands for your market any time soon. 3 outages in my 2 months and LTE out almost every day in the tiny area it was in, was more than enough for me considering I was PAYING for that kind of nonsense.

      AT&T and Sprint also have a big presence in Houston. AT&T is king in Dallas and have a great presence throughout all the Texas Triangle, so knowing there’s Cricket for good deals if needed, and even Sprint, there is no valid reason to be using T-Mobile in the Texas Triangle unless you are penny pinching and or hoping for some miracle to happen.

      Good luck.

      • Ben

        Sprint is not better at signal at all, and the data speed is slow as snail. In addition, it uses all high frequency signal that indoor coverage is really bad. I guess Verizon and AT&T definitely will be better choice regarding network.

        • Mr Paul

          Are you sure about Sprint? When was the last time you used them if you did (out of curiosity)?

          Verizon is not a good choice. They will give you better coverage than T-Mobile or Sprint, but the cost is ridiculous, and Verizon throttles multimedia like YouTube videos. I highly recommend you go with AT&T if you choose not to consider Sprint.

        • Sprint uses 850 band 5 as well. However, you’re correct…Sprint still has HSPA (3G) on the 850.

        • TK – Indy

          HSPA is a GSM technology and can’t run on Sprint, which is CDMA and LTE.

        • My mistake!

        • TK – Indy

          Heard about 800 SMR? High quality low-band spectrum. Sprint has it nationwide.

      • RoadRunner

        Who in the world told you Sprint was good in Texas? They’re DEAD LAST in every single market. Houston, Dallas-Ft Worth, Austin, San Antonio, El Paso, you name it. Rootmetrics backs up this data. No one uses Sprint in Texas unless they’re too broke to afford anything else. Verizon and AT&T are on top and T-Mobile is competitive in the cities while there’s no benefit at all for people to use Sprint at all in TX. The network is turtle slow on top of that.

        • TK – Indy

          Umm, Sprint and T-mobile are tied for 3rd on Data Performance in Texas as a whole. T-mobile is a bit faster, but reliability killed them again. Overall in Texas, Sprint is 3rd and T-mobile is last, but there is a big gap between them and the top 2 there.

        • RoadRunner

          They’re really no match for the top 2 here in Texas but the general rule of thumb is you get Verizon or AT&T for overall performance. While you choose T-Mobile or Sprint if you’re trying to save money. They both have pathetic coverage compared to the big 2 but T-Mobile at least offers good speeds in the cities for the urban dwellers. Sprint it’s just best to steer clear of entirely. I know a few data hogs who chose to use T-Mobile but other than that we’re either on AT&T or Verizon and no one on Sprint as they’re a joke around here.

        • Cumon Troll

          How much do you want to wager that Sprint has more subscribers in Texas?

        • Mr Paul

          And the gap is mainly due to the massive size of Texas. If you disregard very small areas that do not qualify being suburbs or commuter towns to the biggest metro areas or especially CSAs, I’d bet Sprint would leave an even bigger gap between T-Mobile.

        • Mr Paul

          It depends if your definition of a usable connection is 8-10 megabits or 80-100 megabits…

        • This Guy

          You should ignore whoever gave you the false information your spreading.

          No fan of Sprint but also not a fan of misinformation when the actual data is on the web…

          Do yourself a favor and research before making statements that make you look like an idiot…

        • jacky

          STop bullsbitting misinformation there are people in texas with slow data speeds and drop calls even in huston area with sprint.

        • jacky

          And roadrunner is right sprint blows in texas. Ive talked to several families with sprint in huston texas and sen it for myself.

        • Mr Paul
      • Zach Chadwick

        Why would you even be on this feed if you’re clearly rooting for T-Mobile competitors. It’s for T-Mobile Progress Updates. Wow. Give some of the time you’ve got to some other hobbies.

        • MR

          Why does it matter who he’s “rooting” for?
          Do you have to be a TMo fanboy to visit the site?
          You took away from your other time to post your irrelevant statement maybe you should look into other hobbies ;p

        • notyourbusiness

          Oh, no, you don’t have to be a TMo fanboy at all to be on a T-Mobile related site. You can also be a subpar Sprint network lover who wants to crap on everything and anything T-Mobile related, which you and Mr Paul clearly are. -_-

        • Again

          Thanks for the confirmation Captain Obvious but I actually am a TMo customer but that doesn’t blind me when negative things happen to TMobile….

          You still can’t come up with something relevant to topic, 4 post nothing but jabber

        • Mr Paul

          Talking to yourself?

        • MC Mickey Lee

          You’re waisting your time. The Yellow Trolls out number us Tmo customers 30 to 10 in this forum. You just don’t hear from them until TMO gets a little bit of bad news. Just let them have this post its only temporary.

        • notyourbusiness

          Easy – because he has nothing better to do. Probably even works for Sprint and gets commission if by some miracle he gets people to switch.

  • TK – Indy

    Equipment failures do happen. Fascinating that it seemed to be a widespread LTE only outage that impacted 4G because 4G got hammered when everybody started using it all of a sudden. What could cause LTE to go down in an entire region? It is obviously not the towers. Maybe the backhaul all went down and the towers detected it and stopped sending LTE signal by design. Would be good to hear a root cause.

    • IsmellSuspicion

      Sprint hackery

  • Kogashuko

    Yeh lost signal completely today in central VA. Was very weird because when I got in range of another tower I picked it up. I was hoping that Tmobile would pickup continuum’s 700a spectrum and build out in the area to fill in dark spots. However, since they seem to have no interest in doing that or even upgrading the older 2g network plus continuing to show that the dark spots are covered by partner, ATT, (the only other GSM network in the area which they are deliberately blocking) I will likely be switching to ATT soon since their 10gb service is actually the same price but with better coverage.

    • Kogashuko

      Heck at least let us use voice roaming and 2g speeds on ATT. Tmobile got the favorable FCC decision and there is no reason to keep blocking limited roaming.

  • My area hasn’t been updated yet. Still showing 2G in Barnwell County, S.C.

    • 9to5Slavery

      in the woods.

  • 9to5Slavery

    30 DOWN, 12 UP! STL !!!!!!!!!!!! The smaller metro that’s half redneck and broke and full of fancy old people and dreamers!

  • Giro

    After outrages I’m only getting 20 down no more 65 in brookly nyc.

  • .

    Don’t know what was up with my iPhone 6, I kept getting No Service and when I attempted to call someone both data and talk would work for a couple of minutes. It also switched between HSPA and LTE to no data service at all. My backup Moto G had flawless service for some reason and it worked completely fine.

    It started acting up around at 12:30 PM, I thought it was a hardware issue.

    • Jay1169

      I had the same exact problem with my iPhone 6 Friday afternoon at work in Downtown Boston, Massachusetts. My phone would constantly switch between 4G to no service. I couldn’t even get an Lte signal. I tried switchimg Lte off and data would work for a minute or two, but was really slow and then eventually stopped working again. I thought it was a hardware issue at first, but one of my co-worker’s was having the same problem with her Galaxy S5. This was very frustrating for me since I am constantly on my phone checking email and Facebook and expect it to work when I need it. I hope T-Mobile can make their network more reliable.

    • Mike Palomba

      Exact same issue on my 6, said no signal and I’d occasionally get 4g but no LTE.

  • TK – Indy

    Holy Cow! Hoping to see a lot more areas like this is 1st Half 2015.

    • Mr Paul

      Yeah. There’s a possibility with these kind of results that despite Sprint’s backhaul problems still persisting (although in the places with the speed gap, their speeds are still reporting 8-10 down average which is perfectly fine and most of the time on par with the rest, anyways), they could possibly win a few markets outright or at least be tied.

  • MCMickey Lee

    Didn’t I tell you all? When there’s bad Tmo news, the sprint trolls come out of hiding and spew their bold hatred for tmo.

    • archerian

      so when there’s something not right with T-mobile’s network all paying customers should keep quiet?

  • archerian

    what??? you’re bringing facts up against fiction??? what???? :)

  • I didn’t think anything of it, because I’m working every fuckin day from 8-7, but my phone was jumping between no svc and 4G-LTE here in Charlotte last week It wans’t anything extreme where I didn’t get to use my phone all day long or for weeks on end. It’s was minute!
    So WTF is everyone whining about now? Because your lil cheap phone could not connect tot he network Does your office have WiFi? If not, get a new damn job! How about you do your job instead of being on your cell phone all day long!

    • Ashton3002

      some people are on the phone for their job.. For many people it was an almost all day thing. Sooo.

    • John Wentworth

      I love T-mobile, but don’t be that fan boy that takes every complaint as an excuse to insult everyone else with something completely unrelated. (like assuming they have no job) Why does everyone think it’s ok to be an ahole on the internet.
      An outage is an outage, people have a right to be a little annoyed, every carrier has outages from time to time. If you want to point out that leaving a carrier over one outage is ridiculous then fine, but admit that T-mobile has faults, don’t be a blind fan boy.

  • Matt

    I’ll say this … Technology is far from perfect and things can happen. I’m a MetroPCS customer and this is nothing but a little blip in an otherwise very reliable network. It will not cause me to jump ship anytime soom.

  • notyourbusiness

    I’m in Queens, NY and I didn’t experience any outages. The only one I did have was for a few minutes last night and that was my home router with my Verizon Internet. Came back very quickly though.

    • STFU

      So it must of all been just a hoax…
      Outage didn’t happen if notyourbusiness didn’t experience it :B

      • notyourbusiness

        I didn’t say it didn’t happen, genius, only that I didn’t experience a problem. Then again, I was on Wi-Fi all day since I’m typically around a Wi-Fi connection wherever I happen to be.

  • Charmed79

    Well ever since the outage, my data speeds have dropped from 30s and 40s to 5Mbs and under, not sure what’s up with that, they said everything is back up and working.