92% of MetroPCS CDMA subscribers have moved to GSM in 3 key markets


Over the past few months, T-Mobile’s been shutting down (or preparing to shut down) MetroPCS’ old CDMA network in three markets. Boston, Hartford and Las Vegas have already seen theirs switched off, while Philadelphia’s old network is said to be shut down by September. In preparation for the move to GSM-only, customers were given plenty of notice, and the offer to upgrade (free of charge in some cases) to a newer, compatible handset.

In those areas, T-Mobile has successfully switched 92% of the MetroPCS CDMA users over to a handset compatible with the more modern network. In a statement to FierceWireless, the company claimed “We’ve worked hard to make it easy, and to date, close to 92 percent of customers in those markets are now running on the new, faster 4G LTE network.”

Of course, this leaves a handful of customers still using their old, CDMA phones. And for those, it’s meant having a handset that doesn’t work. In Las Vegas, phones were deactivated just a couple of weeks back, on July 7. But it’s not the end of the line for them.

“… for the handful of customers who have not yet moved over, their phones deactivated on or shortly after July 7, except for 911 emergency services and the 611 MetroPCS customer care line,” T-Mobile said. “We prepared these customers for the switch, having sent messages outlining details of the transition via SMS and voicemail in both English and Spanish, as well as posting information in our stores, on our website, and through customer care lines, encouraging them to make the switch. We are ready and able to help these customers when they’re ready to make the move and intend to continue our trade-in program until all customers have completed the migration process.”

The transition isn’t just about moving customers over to a faster, newer network. It also enables T-Mobile to re-purpose the spectrum in those markets for use in its own LTE networks in those markets. The company’s been refarming the AWS spectrum to create an LTE network with a larger capacity, and launching its wideband LTE 15+15MHz.

So far, I’d have to say the strategy and implementation of that strategy has been fantastic. To have such a high percentage of customers switched over to compatible devices, and ready for the new network is commendable. And to have efficiently and speedily launched its wideband LTE in as many locations as it has, again, impressive.

Source: FierceWireless

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  • Verizonthunder

    Impressive it’s good to know T-Mobile is helping customers by giving them a option to a compatible device unlike AT&T which leaves those customers with leftover device’s.

  • Anonymous

    Wow! Sure, there’s still that remaining 8%, but 92% is still an A grade, so far as I know. Compare this with all the trouble Sprint had recapturing former iDEN customers–it took them over 5 years, and last I heard, they only managed to recapture 60%.

    • TMCraver

      Yeah i work for sprint and still use t-mobile, they went about that switch horribly, by adding fees to their bills and forcing them over to horrible coverage as in a lot of rural areas they didn’t expand the Sprint network before.. or even for that matter very much after iden was shut down. i’m surprised 60% even stayed. All this is why if the merger goes through i seriously hope the t-mobile executive team manages any network migrations.

    • monkeybutts

      92% went back to MetroPCS theres no telling how many left Metro but stayed on T-mobile network.

  • steveb944

    Why the hell haven’t those 8% switched? They’re even offering FREE devices. Some people…

    • MastarPete

      Some of them could be people that hardly ever turn the phone on and only turn it on to check the battery. People who bought it for emergencies and mostly leave it off and *GASP* don’t follow cellphone blogs. ;-)
      Now depending on the network configuration and congestion, it could take a while for those cached messages to get pushed through even if the person turns the phone on.

      For example..
      My mom used to work at a school that was in a weak signal area for T-Mobile, so she’d turn off her phone during the day to save the battery. There were times that she didn’t actually receive any messages or voice-mail notifications until after her phone had been on for several hours. She would turn on her phone around 4pm and not get anything until 9pm on some occasions. Usually it was someone else sending her a text that would trigger the network into re-sending earlier messages.

      • steveb944

        They should reconsider their choice of plan as T-Mobile’s pay per day of use would be better if they’re not using the phone, especially on a prepaid plan that cuts you off for not paying.

        MetroPCS being bought out has been on major news outlets so I think they would start planning for what has to be done with the change.

        It’s hard enough to receive texts even with full signal. I’m not sure if to blame T-Mobile or Google on that one.

  • mingkee

    I am curious why NYC takes so long even acquiring GSM phone is pretty easy.

    • enkay1

      Because they’ve got a lot of customers there.

  • Jay Holm

    Hartford? Uh, ok. What about New Haven & Fairfield Counties? I live in Bridgeport, will MetroPCS spectrum be used for Wideband LTE here?

    • NexusPhan

      Companies seem to label Hartford as all of CT other than Fairfield county and Fairfield county as NYC. It makes it very difficult to tell. When I was in central CT recently I was seeing 80mpbs consistently. Pretty incredible.

      • Jay Holm

        80mbps? Where specifically was this? I’d like to know!

        • NexusPhan

          Blue fox run golf course in Avon at the bottom of Avon mountain.

        • Jay Holm

          That’s way toooooo far away!!! 60mi’s each way from where I live!

        • NexusPhan

          If I hadn’t just switched phones I’d have a screenshot for you. Upload speeds were bad. I’m guessing they are in the process of upgrading. Maybe it’ll get even better!

        • Jay Holm

          Fastest speed I’ve ever gotten on Tmo was 50mbps, across from University of Bridgeport.

  • Joel

    Wow the migration was faster and smoother than I thought it would be. I gotta say that T-Mobile of today is a much greater T-Mobile than 5 years ago. Hopefully they finish soon and turn 15*15 LTE on. I can’t wait until a couple of years from now when T-Mobile really expands coverage and their network is the fastest.

    • Baxter DeBerry

      part of it is cause of the joke of ceo that T-Mobile had before.., john is a true ceo and is doing great things