• I haven’t been able to log on for the past three hours.

  • thepanttherlady

    Guess they don’t want me to pay my bill. I get the following error:

    My T-Mobile is currently unavailable while we work to improve the site for you. For immediate assistance, please visit your local store.

    • Tatdude806

      I agree with you, I was going to pay mine, guess they can wait until I am good and ready to try again…

      • ducter

        Same situation, wife called me as she was unable to log in to pay our bill. I called in and ended up selecting the option of a call back only to then wait on hold for an additional 32 minutes for “my place in line”. Now to read T-Mobile did this on purpose….talk about a slap in my face. Really growing tired of T-Mobile and the decisions they make.

  • Christopher Sharpe

    i haven’t been able to log in since yesterday afternoon.

  • When I click “Upgrade Phone” its says Currently Unavailable.

  • soloartyz

    I was unable to log in all yesterday but when I called in, I was able to get a better deal. Instead of having to pay up front and do a mail in rebate, they allowed me to get the phones I was trying to upgrade to (two Galaxy S Relays) completely free without having to bother with an annoying rebate. My guess is that I was transfered to the loyalty/customer retention department which seemed to have diminished over the years. I have been with T-Mobile since 2003.

  • Joe Hartley

    I’ve been having trouble logging in to my account for over a week now. So I doubt that it has to do with the Samsung Sale but it sounds like a good excuse right now.

    • sigewulf

      I hear you. I had trouble on Thursday evening. Called in and they couldn’t do anything because the system was freezing up so they are supposed to call me back on Monday.

  • Al C.

    Was unable to log in since yesterday afternoon. Despite the fact that my 2 lines were fully eligible for maximum discounts (despite attempts by even some of the customer loyalty reps to ignore that fact, and I’ve been with T-Mobile for 12 years), and after much aggravation and phone calls to correct their error, I finally got a great deal on a SGIII. Now that I’m ready to pay my pay online, I find out that I need to wait on this also.

  • dealer

    t-mobile disabled it today for the sale

  • Vertiginouz

    So how can I upgrade my phone if I can’t acces MyT-mobile?

  • 0neTw0

    LOL I always have to rest my password on the site. Even after I rest it sometimes it still wouldn’t t let me in. Haven’t tried today but wouldn’t surprise me if it was down.

  • dgw

    I was able to log in this morning.

    When I bought my wife’s phone yesterday, their system was under an extreme load. I don’t think they were anticipating just how popular this offer was going to be. My local store has never had a line waiting for it to open, and it did yesterday.

    Fortunately, I bought the last white GS# in the store – the Mrs. will be very happy Christmas morning :-)

  • Guest

    I still can’t login to My T-Mobile but I managed to refill my Monthly4G account through the mobile web2go interface earlier today.

  • kev2684

    haven’t been able to access it since yesterday.

  • Ty Christensen

    Yep, hasn’t worked since yesterday morning for me. The “my account” app on my phone won’t load any info either.

  • ccnet005

    I guess everyone is trying to pick up a Note 2!

  • niididdy

    I couldn’t since yesterday. I gave up trying.

  • gwhyte01

    Wtf is wrong with tmobile lately man.. disabling your website to force ppl to goto the store….wtf. 8x been out since wed and no one has any in stock for tmobile because they haven’t received them….wtf….im outta contract here you sure you want my damn money

  • david

    .. Wait, they removed the ability to login to my account so that they can have more capacity for selling Samsung phones? Right.. thanks..

  • Demond Edwards

    This is intentional, how all of a sudden your site stop working on the day of your big sale???!!! I still can’t log on.

  • soon2bEx

    Wow really? Doesn’t surprise me thought. All they care is to sell, existing customers get a short end of te stick. No wonder customer satisfaction is at all time low. 2 more months until I can’t part with this joke company

  • NardVa

    LOL @ T-mobile not being able to maintain the website for their regular customers while they run a 2-day promo.

  • steveb944

    Wow good job T-Mobile. You could have at least kept the web version open for people

  • NardVa

    What is so funny is a new customer can access the website and sign up for service while an existing customer can’t log in to the website to manage their account. I doubt there are so many people taking advantage of the promo that T-mobile can’t maintain their website for existing customers.

  • jim

    i must be able to CANCEL my line without ETF for this

    • I wouldn’t go to that extreme, it’s an inconvenience, but any of the things you want to do online, you could go to a store for. I know its a ridiculous move, but I totally disagree with the ETF waiver.

      • Guest

        Not everyone has a T-Mobile store close to them. Some people live in rural areas. Even those with a store near them can’t necessarily put their life on hold to go spend time in a store. We have other responsibilities to take care of. This is 2012; shopping online is the way business is done. Inconvenience is an understatement. They don’t expect new customers to go into the store to take advantage of the promo, only current ones. Why not inconvenience the new ones, and take care of those who have been contributing to the success of the company?

        • Note2guy

          I can understand your frustration. With that said it is better to disable one system to prevent from all of the systems from coming down. If I remember correctly when they did a one day sale earlier in the year, the entire system crapped out and they had to extend the sale. They are proactively preventing a system catastrophe. This is no different than what you see many companies do during Black Friday sales. I can understand your frustration but coming from a tech background it makes sense.

        • Wow. Maybe you should change your name to “The Angry, Mean Hippie.” And, actually, you should probably get rid of “hippie” altogether since I don’t think you know what it really means.

        • Paul

          You can call customer service to disconnect service, no need to go to the website.

        • od312

          You obviously have NO CLUE as to what happened yesterday and the day before

      • RayK

        Not true. Spent over an hour on the phone with customer service. At first they did not want to give me the web only discount. Told them I can’t log into my account for 2 days,after checking with superiors they gave me the discount then they were going to charge me $100 for the phone instead of $50 and $50 rebate. Then the rep told me I could go to a store and get this same deal and get the phone right away. Got to the store and they told me no way that they can give me those terms. Web only is web only and tried to switch me to a value plan. So NO you cannot do the same thing at the store as you can online. Oh, and I was told they will not extend the Samsung deal. All Bull poop..

        • Dakota

          Just another reason why hundreds of thousands leave every quarter and customer service rankings are in the toilet

      • od312

        We don’t know jim’s situation.

    • you cant cancel online anyways

  • trife

    Wow. Just……wow.

    So you purposely inconvenience current customers in order to gain new ones? Ahhhh, there’s the brilliant business strategy I know and love from my service provider.

    Unreal. SMH.

    • niididdy

      I guess we’re not valued…no wonder TONS of current customers have been jumping ship. This is sad they purposely turned our access off!

      • Foxeh

        No kidding, I was wondering what the deal was. This is just downright embarrassing.


        Any wireless carrier that allows me to disable my home internet and use 100GB’s of data in a month without late fees or throttles, is alright by me . T-Mobile, do what you gotta do, I ain’t mad at you.

        • No wireless provider in the world will let you do that. Wireless network just can’t take such a load.

    • Paul

      Is a minor inconvenience, and I doubt you spend that much time on their website checking your account balance.

      • Paul

        Ha Ha, a dislike.
        Wow, teenagers.

        • jordanjay29

          You care what someone on the internet thinks, who’s really mature here?

      • trife

        Who said anything about checking my account balance? How about trying to give T-Mobile my $$ by taking part in the 2 day Samsung sale?

        Keep in mind that going to a T-Mobile store isn’t always convenient for a number of people for a number of reasons. In the year 2012, nobody should have to physically go to a store or pick up a phone and call a company to spend money on their products that they offer on their website. Not to mention if you did pick up a phone, you were placed on hold for longer than usual (and with good reason–the sale apparently was a big deal). Again, this is an instance where someone may not necessarily have the time to take out 30 minutes of their busy Saturday to wait/talk on the phone. Buying/upgrading online takes all of 5 minutes, if that.

        It definitely isn’t the end of the world, but it is an inconvenience. And more importantly, a poor business decision from a company that amongst current subscribers is becoming more and more known for declining customer service and satisfaction. There’s a reason T-Mobile has fell from their seemingly annual top spot in JD Powers. This situation speaks volumes to that, IMO.

  • Johnnie Nahanni

    Great…kind of excludes upgrading. C’mon, I have been unable to log in since yesterday morning, i.e. for the entirety of the sale. Ridiculous.

  • jian9007

    Yep, I haven’t been able to log in since yesterday either. Even in the late night/early morning hours when it appeared to log me in, my account was inaccessible. They should just say that the promotion is only for new accounts, even though it’s actually for new and existing. Talk about not taking care of your customers. Why is churn so high? Oh, that’s right, because they don’t give a flying f@#* about their current customers.

    It ticks me off even more that the message given to customers as to why they can’t access the site is “to improve the site for you.” Why don’t they just put a message up that says “we have disabled your access to the site while we hold a sale, because we could care less about your business or loyalty.”

  • PCJ

    The message i get is.

    “My T-Mobile is currently unavailable while we work to improve the site for you. For immediate assistance, please visit your local store.”

    this doesnt sound like an improvement, but an inconvenience.

  • fooepi

    Added Note 2 and Galaxy S3 today with customer service over the phone. But I really want to check my account online to make sure they changed everything correctly for the terms of the rebate. Darn you T mobile! Why now of all days!!

  • Guest

    I’ve been trying to access my account since yesterday, with no success. I even resorted to calling, and was told the site “upgrade” would be done in a couple hours (12 hours ago). I have three lines that are done this month, and I wanted to upgrade the phones and renew the contracts. Why exactly do I want to sign up again with a company that inconveniences their current customers to welcome new ones? Totally inconsiderate. I am disappointed to say the least. What kind of major corporation can’t accommodate increased traffic to their site? Speaks volumes, doesn’t it?

  • Trevnerdio

    Well…that’s an interesting fix. Let’s disable almost everything! That’ll do it.

  • People paying their bills is not business critical? Who is the genius who thought of that?

  • Tom

    It’s been like that for weeks with me. I was able to login from the main site but then login box dissappeared. What I eventually did was click the ‘forgot password’ box and then got onto the site that way and used my old passwrod again and it works. Well I say it works, it did then but I haven’t tried it since!

  • andysatx

    This also disables my use of Family Where and Family Allowances, which is very irritating.

  • andysatx

    Just realized…I pay extra for Family Where and Family Allowances. Are they going to refund me for the days I am not allowed to use it?

  • Little T

    Growing pains. It happens. Get over it.

  • scase66

    All the complaining for what? Been with the other major carriers, every time a call TMO customer care always makes sure I end the call happy. If this is such an inconvenience try AT&T and see what kind of results you get there.

    • trife

      So we’re just supposed to sit silently and overlook poor decisions that affect customers because the next provider is worse? Not sure I agree with that line of thought.

  • wtflolsmh

    But I thought the Samsung sale is for NEW customers only? So you mean I can get the Note 2 for $199 by extending my current contract another 2 years?

  • wtflolsmh

    already got a lawsuit waiting for them :D

  • BoogieV

    I was going to try to purchase the samsung gs 3 online bc I heard the deal was better than the one in the store. Tried changing my password & still couldn’t get on!! Tmobile is really starting to suck!!

  • c-jay

    I also understand how we all feel but for those who have bank accounts, you know you have the availability for automatic payments through tmobile to save you from getting your service cut off. Also those who have emails, you could receive your bill statements via email.

  • Sean

    I think we should take this to the better business bureau

    • Jazzy212006

      I already filled out my complaint yesterday afternoon :)

  • Jack Munday-Pelicone

    It was disabled because it was telling customers devices were free INSTANTLY! Rather than honor the mistake, they just sack the website and force people into stores where reps were forced to deal with angry hordes of people who wanted the online “deal” honored.

  • od312

    Woooow. I’m so pissed right now. I just wasted 4 hours on the phone trying to add a line and upgrade another to no avail. Unfortunately for me I’m out of town and dont have a store by me. Wasted 4 fn hours, only to be tranfered to the wrong department 3 times and now activations is closed. Ef you tmobile

  • trife

    After thinking about this for awhile, this situation sums up why T-Mobile is often seen as the redheaded stepchild of the American mobile industry. It boggles my mind that someone gave this the green light, and it totally speaks to a severe lack of leadership. Seriously, who pitched this idea? And then who in a position of authority said “You know what? Great idea…those customers of ours won’t need to access their online account info for a couple of days.”

    I understand the need to attract new subscribers. And I know that TMO severely needs to attract them to stay afloat. But I also know that they’re bleeding customers at a pretty substantial rate, too. Knowing that, why would you screw over the people keeping you afloat?

    Is it the end of the world that I couldn’t pay my bill for 2 days? Of course not. But it sure does send a very clear message about who this company values, and it isn’t current customers. As time goes on, it almost seems like once they’ve got you wrapped up in a contract, you don’t matter anymore.

    C’mon T-Mobile…you’re better than that.

    • Sean

      “you’re better than that” – They’re really not though…

  • daswahnsinn

    All I wanted to do was pay my bill, really not fuckin cool. I really don’t feel like driving two hours to the closest T-mobile store just to pay it. Way to let me down T-mobile, you better do something amazing like some 4G/LTE shit by the time my contracts up……

    • Krelia

      It’s a good thing Tmobile doesn’t have a feature to automatically pay your bill for you when it comes available out of your account…oh wait, they do. Stop bitching.

  • tmobilecustomersarepoor

    lol @ people complaining about not being able to pay their bills, maybe if you didn’t wait until the last moment to pay this wouldnt be a problem.

    As a Rep also, I lol when I see the # of people that have past due balances, can’t pay your bills on time? Then they get pissy when I tell them they can’t upgrade until their past due balance is taken care of. Or they say “well I made payment arrangements” Gee, you can’t even pay your phone bill on time but you can afford to “upgrade”??

    • daswahnsinn

      My bill becomes available to pay on the 17th of every months and I pay it on the 17th every month. My thing it I work 40hrs a week and go to school full time and don’t have the time to drive two hours somewhere just to drive two hours back.

      • blacksoldier44

        why can’t you pay it on the 18th? or is it imperative that you pay your bill on the day its due?

        • daswahnsinn

          I just like to pay it when I first get it. I have an OCD thing about bills and money, I guess this will help with that.

    • custom1

      And here is the T Mobile “attitude” toward current customers that people are trying to point out…..you just made their point. Don’t try and turn this around…..I don’t think T-Mobile shut down because of the overload on line as if everyone was trying to pay at the same time.I bet they were intentionally blocking current customers from purchase just to bring in new customers. By the way, I have called before and had great and prompt answers and good service. But this type of stuff helps to undo all of that.

  • guest

    U guys must all be dumber than a box of rocks, it has nothing to do with new vs current cust it has to do with systems lagging on sale days because of increased traffic, why should cust have to wait in a store for four hours just so u can sit on ur ass at home and complain, then u realize value is better so u come to store and bitch that u could have gotten,a better deal…fuckin idiots leave tmob and see how ur cust service and how high ur bill is

    • tomnewtn

      BS. When I try to initiate an upgrade, it says out of stock. When I process a new sale as a non TMO customer it’s available to add to my cart and purchase. It’s a scheme designed to bring on new customers, and locking out current customers from the online system so they cannot even pay their bill is a bit much. It’s this type of practice that will ensure TMO remains a cheap option for people who want to save money. Of course, that obviously comes at some expense in customer service these days.

  • Zorro8

    This really sucks. Lockout current customers so NEW customers can get the deal. I’ve been trying both Friday and Saturday without being able to log in. The retail stores are ridiculously packed. Customer loyalty no longer has much value to Tmobile… 9 years with T-Mobile and I feel as though I’m being Encouraged to take my business to another carrier… Sprint is looking good to me.

  • DarkNight

    T-Mobile is cheating the existing customers down down T-mobile.I dont want t-mobile any more.

  • usedtobeatmocustomer

    DEAR T-MOBILE: I love you, I have been a loyal customer since the first time the magenta appeared and forgive you for all inconveniences we tackled together. Now, our relationship reached a new era and I am obliged to tell you the truth: you suck. You are the absolute worse and ridiculously dumb carrier EVER. What you just did in the last two days, will contribute to your demise and extinction. There is no way whatsoever to make this good and right to US, the backbone of your business : the current customers. Unless of course, you give away free Nexus 4s for all customers who signed up for your service before the Big Magenta Phonescam Weeekend.

    • NuShrike

      Still sounds better than the AT&T clickfest for new iPhone releases. I’d left AT&T because of iPhone orders taking out account systems. You’d think T-Mobile would’ve learned through FIVE iPhone fubars.

    • Dakota

      They don’t get it. Hope the new marketing guy will help. I spoke to an apple employee e who uses an android & you’d think he’d be up on tech. He had no ideas that T-Mobile offers unlimited data or of this weekend sale and he wanted ssg3 unlimited and was on sprint. I wouldn’t know about this sale if not for this site. Marketing and customer service. Called stores last week; they didn’t even know what a nexus 4 was.

    • AndroidProfit

      Kids please read the above post and remember… Crack is bad!

  • pinoyz

    I can log back in now

    • Me too…now that the sale is over and it’s going to cost me $300 to upgrade to the phone that I could have gotten free yesterday…if they had allowed me to log in yesterday!

      • AndroidProfit

        The sale is on today!

  • So im finally able to pay my bill(after 2days). and i check to upgrade. All the Samsung Galaxy 2,3 and Notes are showing “Sold Out”. But if i go to the homepage they are available for new customers. Interesting T-Mobile…

    • 5 a.m.

      I’m surprised a riot hasn’t rised for this shenanigans. It’s been like this for awhile now and I’m glad people are starting to notice it. They would hide all the newer phones and make it hard to find for existing users to renew/upgrades.

    • jerry

      All you people complaining about phones being sold out! Please pick up a phone and call cc they will hook you up! Thats how i upgraded to a nexus 4 even though it was “sold out”! Smh.

      • i know about the phone method also. The lines have just been crazy. I usually call tmobile reten all the time when i do upgrades. I was just on the site and thought it was such craziness

        • jerry

          It really was! Thats y i callef around 10pm pacific time on thursday. Rep told me maintence clean up on thier website.

  • RayK

    What a crock of bull this 2 day sale was. Could not log on for 2 days to upgrade. Finally got through to Customer service at 7 pm sat. After a 20 min. hold, got a foreigner that I did know what the heck he was talking about. I asked for the web only discount he said he could not do it that I had to log into my account. Dah, I just told you I can’t log on for 2 days now. Now really peeved I hung up. Then 10 minutes after midnight low and behold I was able to log into my account. Now the prices were back to original pricing. How suspicious is that. I am so done with you T Mobile. After 9 years it’s bye bye.

    • AndroidProfit

      Last Thursday talked to one of their 3rd world dwelling reps who works for dirt and puts Americans out of work.

      I asked a simple question and the answer was rubbish. Tmobile should be embarrassed but I doubt they care.

  • tmoemployee

    Guys you all need to calm down. Our upgrade systems in the store was crashing and due to the instability of the online ordering the vest option was for customers to upgrade on the stop. You can’t sue t-mobile because of this issue. The alternative was togo in the store. If you didn’t go in the store sorry for you.

    • AndroidProfit

      If you TRULY are a rep for Tmobile they would be right in firing you for that drivel.

  • Paul

    I had issues logging in Friday, so I’m not sure this is isolated to yesterday.
    Not worried, I paid my bill before I received the “your bill is ready” email.

    If you’re gonna cry every time somerhing doesn’t work the way or is suppose to you’re going to be very disappointed in life.

  • AndroidProfit

    Tmobile yet again demonstrates what a horrible company they are.

  • AndroidProfit

    I see the usual whiners are out thinking that Tmobile owes them something. The lowest prices carrier who has saved you money all these years somehow owes you even more. That is rich.

  • CRT24

    You people that think we were somehow trying to prevent existing customers from taking advantage of this sale are truly clueless. Of course it was an inconvenience for us to have to disable some part of our systems for them to work even half way descent during this sale but I can tell first hand that they worked far better on Saturday than they did on Friday due to the changes that were made and existing customers took advantage of the sale in store 2 to 1 compared to new customers. Let ke be the first to say that our in store systems are not great on a good day and absolutely horrible during sales like this because they cant handle the load……but the idea that we were somehow trying to exclude existing customers is just idiotic and we would love nothing more than to scrap our POS system (doesn’t stand for point of sale in this case) and get something that works like it should so we can take care of customers much more efficiently…..of course we want that!

  • od312

    After spending 5 hours of my Saturday night on the phone with tmobile (no lie), I was finally able to login and add a line atAbout 10:20 pm central time last night.

  • M42

    I’m unable to access the main site.

  • Dewey Cox

    Having read the idiotic comments regarding the 2 day sale. …I have to respond.
    Who should be inconvenienced, people in line at a store ( most of whom were current customers) or people in the comfort of their homes?
    Most of the phones that we moved over the sale were for upgrades, not new activations. So much for the new vs old crying.
    For those of you that do the most bitching…..it is customers like you that we would rather do without. You want compensation because you can’t pay your bill on line? You want a 700 phone for 200 just because? You come in the store and raise a stink because there is a MIR on the free phone? When have we ever just given away phones?
    Can’t remember which of the morons mentioned it but you want to cancel without ETF because you couldn’t access My T-Mobile. My god, can we shut you down when you are 1 day late in paying your bill? Can we cancel you when you pull the water damage indicator out of the phone you dropped in the toilet?
    You want deposits , activation , and upgrade fees waived. You don’t understand reconnection fees. You come in bitching about your bill without even looking at it first.
    I do not understand the sense of entitlement some of you have. Try your shit at Verizon or AT&T. You will end up at Cricket in the end.
    I wish you had to put up with people like yourselves. These last 2 days were no fun for those of us who had to work it.
    The good customers are far outweighed by idiots like those who commented on this subject.

    • jerry

      Sounds like u need to quit or maybe need a raise buddy? Stay in school mofo!

      • Dewey Cox

        Great response . Exactly what I expected.

    • AndroidProfit

      I salute you. Companies waste far too much time on idiots wasting time over the stupidest of $hit

    • dkbnyc

      You should be fired on the spot. You decided to work in retail. Fricken deal with it! The customer is always right. Don’t like it? Find a job that allows you to be the A-Hole you seem to be.

      • Dewey Cox

        Why should I be fired? I can’t comment about customers?
        I treat my customers well.
        The customer is not always right. If they were., we would be giving phomes away with free data.
        I , like you, am entitled to an opinion.Working for tmo does not take that right away from me you A-hole.

  • Bokebo

    Wooow, I’m amazed at how many people are complaining.
    If you didn’t wait to pay your bill on the due date, there wouldn’t be an issue.
    From what I could tell, I could log into my account, and upgrade, but could not access account information such as: Minutes used, data used, and account balance. A rather minor inconvenience for a streamlined upgrade.

    On the other side of the coin, a streamlined upgrade is important to an associate; so that you don’t have a PISSED OFF customer glaring at you while you are given an error message due to server congestion. It’s not a good feeling that I have encountered MANY times.

  • Ivan

    My wife and I tried to get Galaxy 3’s and they wouldn’t do it unless we changed our plan! We’ve been with T-mobile for 15 years and it didn’t matter that we didn’t want to change our plan. So, the phones wouldn’t have been free. It would cost us $720 over 2 years b/c of the price increase in our plan. Great business plan T-mo! Bye!

  • Nadia Orale

    Thanks for doing this website! I’m so pissed off right now due to the T-Mobile corporate rip off attitude. I’m sick of being treated like crap for being a loyal customer. T-Mobile now joins my This Company Sucks list, along with Sears, which has been the lone company on the list since 2006. Now there’s two. Cox may well be next if they don’t get it together.

  • TMOSince2003

    It’s Monday and I can’t see my current usage or bill.

    • trjcasper

      me either.

  • Mike

    My tmobile has never’ worked correctly. Tells me I don’t have a payment history & gives me an incorrect billing status. As a side note, why am I getting Verizon ads on a tmobile blog???

    • CRT24

      Because it is an “un-official” T-mobile blog and is run by and Individual not employed by T-Mobile….. thus he as advertising banners up for whoever want’s to advertise. Does that clear it up for you???

      • Mike

        Yes, thank u. I suppose if I would have read the whole heading I would have caught that.

  • ecdy

    Me too, all day to at least 3:25pm. Got an email from TMo this morning saying my bill was ready. After that—dead. Superb customer service. Looking for a 4G MVNO that takes SIM cards.

  • ricky

    I still don’t have access to my bill….
    I finally can log in but I can’t see my bill.

  • Howard Fall

    On 2 of my devices I can’t log in. It will give me a no service page. But If I go down to a different T-Mobile sign in, I can get in. On another device, I’m using Fi and it works like normal. So if you need to get on, scroll down past the first T-Mobile and sign in or just browse on the lower down site.