T-Mobile Formally Launches Handset Protection For Monthly4G Plans

Did you know that two in five Americans have had their smartphones lost, stolen or damaged? Neither did I, but thanks to T-Mobile’s most recent press release I do now as they announce Monthly4G Handset Protection. Fun fact: 59% of Americans say they will reach into a toilet bowl to pick up a dropped smartphone? I know I’m a part of that, I’ve done it before and I’d do it again. It’s also why I always have insurance.

With all of that in mind, T-Mobile and Assurant solutions are now bringing smartphone protection against theft, damage or loss to all Monthly4G rate plans. T-Mobile customers will be able to enroll in the program for $7 per month when they buy a new T-Mobile phone with accompanying Monthly4G rate plan. You can take advantage of Monthly4G Handset Protection starting on July 1st.


Full Press Release:

T-Mobile USA and Assurant Solutions Introduce Monthly4G Handset Protection to America’s Largest 4G Network

New Survey Reveals 2 in 5 Americans Had Devices Lost, Stolen or Damaged; Affordable Solution Provides Peace of Mind

Atlanta, GA and Bellevue, WA – June 27, 2012 – Today, T-Mobile USA, Inc. and specialty insurer Assurant Solutions announced the availability of a new mobile device protection program for T-Mobile® Monthly4G™ customers in the United States. The program, called Monthly4G Handset Protection (MHP), includes coverage for accidental damage, water damage, loss, theft, and mechanical or electrical malfunction after the manufacturer’s warranty has expired.

“There has been increased consumer demand for no-annual contract wireless plans and our Monthly4G plans are being adopted in record numbers -– with our prepaid business doubling over the past year,” said Mike Katz, vice president of marketing and head of prepaid, T-Mobile USA.

“We want to provide these customers with security and protection options like we do our postpaid customers and are happy to launch MHP with Assurant Solutions. They have tremendous expertise in developing mobile protection solutions for global carriers, and we are confident that this program will add significant value to the T-Mobile customer experience.”

A recent smartphone protection survey* by Kelton Research showed two in five Americans have had their smartphone lost, stolen or damaged but only 35 percent insure their devices.

“T-Mobile is a global telecommunications leader, with America’s largest 4G network. They have a reputation for bringing innovative solutions to their customers,” said Manny Becerra, president of Assurant Solutions Mobile Services. “Keeping their customers connected to the people and interests that matter to them most is a top priority. We are pleased to support T-Mobile in this effort by providing comprehensive protection and peace of mind to their Monthly4G customers.”

T-Mobile customers can enroll in the program for $7 per month when they purchase a new T-Mobile phone with an accompanying Monthly4G rate plan, like the T-Mobile Monthly4G No Annual Contract $50/mo. unlimited plan which offers unlimited talk, text and Web with no overage charges, and the first 100 MB of data at up to 4G speeds all on America’s Largest 4G Network®. To learn more about MHP, see http://t-mo.co/MowJt2.

*Source: Kelton Research Smartphone Protection Survey, April/May 2012

About Assurant Solutions Assurant Solutions’ businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, wireless carriers, manufacturers and other entities. With operations in 25 locations, including executive offices in Atlanta, Ga., Assurant Solutions serves clients and their customers in countries throughout North America, the Caribbean, Latin America, Europe and Asiawww.assurantsolutions.com

Assurant Solutions is part of Assurant, a premier provider of specialized insurance products and related services in North America and select worldwide markets. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $27 billion in assets and $8 billion in annual revenue. www.assurant.com

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  • Deadeye37

    The stats from the literature are pretty funny. 1 in 4 parents had their phone broken by a child (made that mistake once).  59% would reach into a toilet bowl to retrieve the fallen phone (did that also).  lol

    Here’s my question:

    Would that 59% who would grab their phone in the toilet bowl still grab that phone if the bowl still had what you left in it?

    • fixxmyhead

      ugh your sick. did it have poop on it?

      • Deadeye37

         I didn’t have that problem, luckily.  One of my friends had his phone drop down a latrine and I helped him get it back (using a makeshift net).  That was gross!  It still disgusts me when I see that phone!

        • fixxmyhead

          gross. if it was just on the screen its ok cuz u could just wipe it down but anywhere else just throw it away cuz these phones have tiny ass crevices and if poop/poop water got in its still there (dried up) probably could still smell it lol

        • JBLmobileG1

          This IS why you get insurance. Common sense… if you drop your phone in a dirty toilet… especially in a public toilet…. just let it go and use your insurance. That’s what its for after all. Me personally wouldn’t go fishing for my phone if it landed in it while I wawas using it. As for in a public place… heck I don’t even like using public toilets so to think that I would be sticking my hands in one… no thanks.

        • bob90210

          If you saw $600 cash in a toilet would you reach in and grab it?

    • Grammatica di Polizia

      Most people will do a lot of things, especially in the privacy of the home, or toilet stall at the shopping mall.

      For example, over the years there have been news stories on the percentage of people who would:

      — Pick up food that dropped on the floor, NOT wash it, and simply chomp away.

      — Who have no problem talking on the phone while using the toilet. (The majority of women had no problem with that, apparently.)

      — On finding a wallet that would require effort to find the owner, but it could be done, would take the money “because there’s no ID in the wallet.”

      — Would return money to the cashier who gave you change for $20 when you gave the clerk a $10 bill.

      You are right, those charts are hilarious, because they are a graphic and frank discussion about the extent people will go to save or keep that which they value.

      Irrelevant Sidenote: I wonder if one can insure shoes. This just in on my local news:

      A 21-year-old man was shot in San Francisco’s Tenderloin neighborhood Monday after two thieves held him up at gunpoint and demanded he hand over his sneakers, police said. The man was walking at Turk and Leavenworth streets around 5:15 a.m. when two suspects approached him with a gun, said police spokesman Officer Gordon Shyy.

      The robbers demanded that the man give them his shoes, Shyy said. He said he did not know the brand. The man complied, and while he was running away, one of the attackers shot him several times and hit in the arm, police said.

      The man flagged down a passer-by who drove him to San Francisco General Hospital. He is expected to survive.

      No arrests have been made.

  • Marc Klein

    How is this different from the insurance I already pay for?

    • Herb

      It’s available for Monthly 4G plans. Did you even read the headline?

    • Grammatica di Polizia

      Are you a post-paid subscriber? This article announces the availability of insurance to prepaid customers.

      Instead if saying “monthly 4G” the T-Mobile press release would have been more clear if it said “prepaid.”

      • Herb

        “Prepaid” can refer to pay-as-you-go and pay-by-the-day plans. “Monthly 4G” is the official title of the service adding handset protection.

    • have you been drinking turtle pee?

  • Grammatica di Polizia

    This article opens with “Did you know that two in five Americans have had their smartphones lost, stolen or damaged”

    Yes, I have known that since way back in 1999 I dropped my $500 iPaq PDA into a flushed toilet.

    Bonus Tip: This is a reason to flush first, then stand up. If your $500 phone is going to go for a swim, which would you rather put your hand and arm into, a clean bowl or the alternative. 

    Super Bonus Tip: If you are successful in saving your phone from a toilet mishap, DO NOT trumpet your achievement to friends and GF or BF. When you are on THAT phone they will never look at you the same again. Then again, if you relate the play by play at least no one is going to ask to borrow your phone to use it, especially if you say “All I did was wipe it clean with a paper towel and it worked.” Warning, if you tell someone that all you did was wipe the phone dry, you may have happen to you what you did in the toilet, dumped.

    Another time in 2002 I had my Toshiba 2032SP $700 PDA/phone clipped on to my briefcase. was riding on the cable car to work and the phone unclipped. When I got to the office I discovered it missing. (I called the number and a guy picked up the call, said he was eating a celebratory lunch in Chinatown after being sworn in as a U.S. citizen. He was about .2 miles from my office so I ran over there, picked it up and gave him a $40 reward).

    And here in the TMoNews forums back in 2009, we were all excitedly discussing the debuting Touch Pro2. I posted that I was appreciative that the Touch Pro2 had a lanyard loop, so I could attach a lanyard, instead of making a lanyard hole like I did on my G1. A few people commented that attaching a lanyard to a phone was stupid, silly, and moronic.

    A few days later a Forum member posted that he was at Disney World shooting a video of the passing Monorail (or something like that). He was using his Touch Pro2. As he had his arm extended, holding his phone with one hand, shooting the video, a little kid was running around and bumped into the back of his lower legs, below the knee. The impact was hard enough that the guy’s new Touch Pro2 went flying out of his hand and landing on the pavement, destroying his new phone. The guy looked at the mother of the kid and she said “Sorry about that” and walked away with her kid in tow. (What would YOU have done in that situation, told the mother “hey, pay up.” After all, the guy said he had to pay another $550 to get a replacement phone.)

    Finally, in the past year the news has covered robberies here in downtown San Francisco. Robber simply sneak up behind you while you are busy talking on your $500 phone and
    snatch the phone out of your hand.

    So since the iPaq toilet incident I have done two things, bought casualty insurance and attached a lanyard to my phones, with a clip at the end so when I have a phone case on my belt, the phone does not fall on to the ground should the case become unattached from the belt. (Yeah, that’s funky to some, but then again, I care more about not paying $550 for a replacement superphone, than looking odd for using a lanyard.)

    Sidenote: The statistics revealed in this Article feed my conspiracy theory. Have you ever noticed that in the old days, and only on a limited number of currently-released phones, there’s a “lanyard” or “phone strap” attachment, aka a means to attach a lanyard.

    However, on most high end phones, such as the SGS II and the HTC Sensation, there is NOT a lanyard loop. Why is that? I could never figure that out, but in the back of my mind I suspected that by not providing a means to attach a lanyard manufacturers calculated that when you suffer a casualty, it is all the more likely it will be fatal. Phone fatality = you have to buy a replacement, at full price.

    To be sure, with 40% of American smartphone users suffering some sort of phone casualty, and only 35% of all users insuring against such casualties, that’s a strong motivation/temptation to not engineer into phones a means to attach a lanyard.

    True Confession: Of course it is to my benefit that manufacturers don’t install or publicize a lanyard/strap mount. I have been able to sell my used phones on eBay for high prices because people have suffered a casualty and they don’t want to go back to T-Mobile, for example, and pay full price for a replacement, so they resort to eBay in the hopes of saving $50 to $100. (A few people have told me after buying my phones that the reason they did so was because they suffered a theft, loss or damage, and they did not want to pay T-Mobile full price. Oh, and of course, as pointed out in this article, they did NOT have insurance.)

    So yes manufacturers, keep leaving out a lanyard attachment.

    • damn dude you really typed all dat. sheeesh

  • Grammatica di Polizia

    The reason T-Mobile is doing this is because casualty insurance is a HUGE profit center on prepaid accounts, where the carrier is losing out on income from higher monthly post-paid profits.

    MetroPCS started this. In addition to its low monthly 4G plans it debuted last year, it offered customers  à la carte items like directory assistance, Net premium features, and insurance, all against extra charge. (E.g., I think 411 was $3 monthly, a ridiculous cost unless one is using 411 quite a bit.)

    Also, Assurant is hurting. Post-paid subscribers are cutting back on monthly costs, and insurance is one of the few optional costs that are not tied to a 24-month contract. So one of first things customers cut is optional insurance, especially since the benefits are intangible, if you don’t ever have to make a claim. People are simply willing to take a risk and save $7 monthly.

  • I throw my friends phone in the trash all the time… It’s a iPhone :D

  • Erick Carpio

    Toilet ball.. or toilet bowl…?????

  • Whiskers

     Asurion insurance sucks.
    If you have multiple phones you better hope both your phones don’t get stolen / loss at the same time, they will only cover the one with a active sim in it.
    So if you have more than one smartphone you use on daily basis and it happens , good luck with dealing with them. your screwed.
    Happened to me and they basically told me to F-off and i had to call T-Mobile CS to get replacements. They gave me their (In-House) warranty which is the same deductable as Asrion per line because they did’nt want me to leave T-Mobile because of Asurion’s policy.
    Thanks to T-Mobile i atleast got new phones , can’t say much about Asurion other than they Suck.

    • Sasuatchwilliams

      Good thing then that this is Assurant Solutions and not Asurion.

      • Whiskers

        Don’t worry , they will probably suck just as bad.
        It’s all about money in their pocket.

        • gtpinter

          You are correct. THEY DO SUCK! They might even be worse! I’ve had both.

      • gtpinter

        I have Assurant.They are a pathetic company. their system is designed to cheat you out of your money and never fulfill on a claim. It’s a slimy deliberate processwhere the customer becomes a loser every time. They win when they take your money to pay for the coverage. once they have your money you’ll never get a fair shake. they will wear you down with long hold time on the phone, clerical errors designed to slow down the process, keep you waiting without proper service and ultimately giving up in frustration. they will even take money directly out of your bank account if they have access to it and send you empty packages instead of a replacement phone. I challenge Asssurant company to deny what I’m saying is true because I have proof that it is true and might even file a lawsuit against them for these reasons. last conversation I had with a supervisor at assurant they told me the phone call might be recorded and I told them that I hope the phone call is recorded because there’s something I want them to know and that is that Assurant SUCKS!

  • Elpapipr

    Im Puerto Rico we had this service available for more than 2 years now. That is a trash company, you bring your non working phone and they will say its because water damage every time, so that you have to pay the deductible to get another (refurbished) phone. Although I know people who say that someone “Stole” the phone and pay the deductible and get another one and sell the old one to get some profit, you can do that maximum of 2 times per year. 

  • notpedanticjustconerned


    Toilet Bowl. Not Ball.

    I’d edit copy for ya’ll but not for free – for $, is Droid Dog hiring again?

  • steveb944

    It’s cheaper than contract? Am I missing something?