List Of Currently Sold T-Mobile Devices With Carrier IQ Software

While T-Mobile once again reiterates their earlier point that they do not use the Carrier IQ software to “obtain the content of text, email or voice messages, or the specific destinations of customers’ internet activity,” some of you have asked us for a breakdown of T-Mobile’s current handsets that currently have this software.

  • HTC Amaze 4G
  • Samsung Galaxy S II
  • Samsung Exhibit II 4G
  • T-Mobile myTouch by LG
  • T-Mobile myTouch Q by LG
  • LG DoublePlay
  • Blackberry 9900
  • Blackberry 9360
  • Blackberry 9810

With the knowledge as to what handsets have the software, let’s get a better understanding of how T-Mobile uses the Carrier IQ software:

  • Battery performance: If a customer’s device battery appears not to be holding a charge, T-Mobile can determine if the issue is the battery, charger or device
  • Dropped calls: If a customer attempts to make a call and the call fails, T-Mobile can determine whether the cause was the handset or the network
  • Application failures: If a customer uses an application, preinstalled or downloaded from a third-party marketplace, and the app fails, T-Mobile will be able to troubleshoot that app failure, which may be perceived by the customer to be the device freezing/crashing

With three class action suits already filed and at least one United States Senator looking for answers, the Carrier IQ software “issue” is not likely to be put to rest anytime soon. However, If you’re looking some further reading, Mashable Editor-in-Chief Lance Ulanoff did an editorial that might help you decide on your own if Carrier IQ is more misunderstood than evil.

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  • Poconopixie

    The mashable article is the first voice of reason I have seen. I have used this tool to diagnose dropped calls. This whole thing is being so blown out of proportion it’s laughable. People, your carrier doesn’t care what your texts and emails say, they have better things to worry about. LOL. The tool only shows signal strength and stability, battery life on your phone, data signal stability, dropped call history and history of app failure. That’s it. There is nothing evil about this tool. Stop the insanity.

    • They track a leeeeetle bit more than that. Straight from the horse’s mouth: – even if you put aside the “they’re reading our texts” argument, according to CIQ, “See which content they consume, even online.” “This data is updated in real time and aggregated in the Carrier IQ Mobile Service Intelligence Platform.” I don’t believe there’s an “evil” intent but I do think this is raising a long-overdue look at shadowy consumer behavioral tracking and subsequent data sales.

      • Anonymous

        Your PC has been doing this exact same thing for years!! Almost every single store you walk into has your image captured.
        Maybe you should ask the manager to delete your image after you leave.
        Carrier IQ isn’t tracking which sites you are visiting for any malicious reason.

        • And thankfully, unlike CIQ, those stores aren’t selling my image either. But like I said, I don’t believe there’s an evil intent.

        • Maxa

          Boy, that is a perfect analogy to a smartphone that someone turns on/eavesdrops  without your knowledge while you are in the privacy of your own home or office or car, isn’t it?   It’s exactly the same as the cameras in a public place like the local retail store, isn’t it?

          Gonna nominate you for “smart guy o’ the year”.

        • Poconopixie

          Exactly The_ATL_Guy! But those cookies you have stores in your web browser are! LOL!

        • Those cookies that we can delete any time we want?  How do you uninstall CarrierIQ, again?

          The biggest issue I have with this is that we don’t know how much it affects performance or battery life and it just stinks.  If I pay $500 for an off-contract phone I don’t want bloatware or anything that functions similar to spyware on it.  It’s that simple.

          The carriers act like they own you and your device even if you pay the MSRP for it, on the spot.

    • Phillip

      Enough information has been provided to show that the software can be used in a malicious manner. How is that laughable? If you think only t-mobile is the only one to take advantage of this then the joke is on you. :-P

      • Anonymous

        BS! there is no evidence whatsoever that this being used maliciously! Stop spreading propaganda

        • Maxa

          Thats right!  Without “evidence” it is clear that there is just noooo waaaaay it could eeeveeer be done. 

          How long you been flippin’ burgers, ATL_GUY?

    • Anonymous

      Dude but like that’s how they sneak in and monitor what you do!! Area 51 man!! The moon landing and 911 were faked man!! I have this video I can send you which is the truuuuuuth!!!!

  • Anonymous

    Double post. Deleted..

  • Jak2rocks

    Well, nothing wrong with what they’re using it for. I think it’s actually pretty cool/helpful. Surprised to see how few devices have it. I thought it would be a lot more.

    • Anonymous

      It’s because they are after only certain people.

  • Anonymous

    Didn’t RIM say they don’t use this software? I call shenanigans!

    • d1andonly

      T-Mobile is the one that installs it, not RIM

      • Anonymous

        Riddle me this…

        How is it that T-Mobile has to wait for Samsung, HTC, Motorola and the like to provide software and maintenance updates but they can install CIQ without any effort at all? I’m sure all of us have seen how crappy of software they develop on Android. Also, how is it T-Mobile is waiting on RIM, Samsung, and HTC to provide them the software for WiFi Calling? Again, I call shenanigans.

        • Anonymous

          WOW simply mind blowing that so many paranoids walk this earth

        • Anonymous

          Not paranoid but slightly concerned over my privacy and information. When you are a victim of identity theft then maybe you’ll understand.

        • Agreed. This isn’t about paranoia – more about getting to the truth and holding people accountable. I’m a marketer and I know how out of control privacy is getting. I think we’ll hear more about what the truth is in the next few days.

        • Maxa

          Whats mind blowing is that there is such an incredibly mindless doofus somewhere in ATL.

  • Anonymous

    Wow. Comments aren’t posting…  It posts and you go to the home page and they’re gone. What’s up with that?

    • Still having trouble posting comments?

      • Anonymous

        No, it seems to be fixed now. Thank you.

      • Anonymous

        Actually, I lied. It’s happening again… Any reason you can think of that this is happening?

  • Anonymous

    Lance makes many good points and this Carrier IQ thing is getting out of control

    • Maxa

      Yes.  Just ignore that “On-Star” microphone in your car.  They WOULD NEVER turn that on to listen with outyour permission, right?

      • Anonymous

        I think you make shit up that isn’t grounded in reality.
        Who would listen and do you have proof they are doing this other than Alex Jones?

        • Maxa

          Clueless indeed.  And obviously not much more technically versed than someone able to turn on a cellphone.

      • Anonymous

        I don’t even know what to say to your nonsense.

        • Maxa

          So are you saying that the ON-STAR folks were never turning on those little microphones in peoples cars? 

          Or was the media just telling some big fibs about On-STAR? 

          Was ON-STAR just confessing to things they really weren’t doing?

          Do you have any clue what I am talking about? 

          Do you always shoot off at the mouth without having a clue what the heck you are saying?

  • Digitalbrigade

    In other words, they can see if you’ve rooted and put a custom mod in, thus voiding your warranty.

  • Anonymous

    With that being said though the paranoid rants by some forum posters are quite entertaining so please dont stop

    • Maxa

      Paranoid? You mean like those guys that were telling everyone Hitler really was about to invade?

      • Anonymous

        LMAO! See! Delusional.
        Alex Jones needs you

        • Daniel Holmstock

          @The_ATL_Guy:disqus dude, no disrespect to you, regardless of whatever it CAN or can not do – an opt out should have been given, the fact that its not told, or better informing whats in it – thats the problem, if I choose to OPT out on knowing what this software is suppose to do, then thats on me if I am complaining about the phone malfunctioning… but I WOULD like to have that option. 

        • Poconopixie

          Why should an opt out be given? You are using a network you basically rent. You don’t own it. Tmobile has every right to use any tool they deem appropriate to properly assist in diagnosing network integrity. The tool does not violate the privacy policy in place on the Tmobile site. They don’t need to ask anyone’s permission or give a choice to opt out.

        • Maxa

          Kinda like when you rent a house and the landlord put cameras in there to help diagnose whether or not everything is ok/damaged/abused?  It is their house after all.

        • Cookitup222

          That is not a fair analogy. What would be more accurate is if said rented place was a school dormitory. You (the phone) are paying the school (service provider) for a dorm (think when you are here = airplane mode) on campus (the network). However, when you (the phone) leave the dorm (airplane mode) you enter the network where everything is monitored, recorded, what have you anyway.

          The thing to remember is that if there was nothing recorded, muggers, burglars, rapists and murderers would always get away with stuff. The reality is we are safer in this world due to thse key pieces of technology. However, in the above example, if the school (service provider) didnt have these things and something happened, people will sue. Now, there is technology available, and has potential, to help fix the things that go wrong with our tech.

          We cant have it both ways people. If we are searching for perfection, then there has to be something that helps us get it. I understand the paranoia, however as a T-Mobile employee (and this is my own opinion, not anyone else’s), T-Mobile the company AND many employees of the company want to do the right thing to help fix the problems that people have (read: Signal Booster, WiFi Calling, Family Allowances, FamilyWhere, etc). However, just because we have the tech to invisibly send your voice, email or app download wirelessly from one place to another (not a function of CIQ, that is what the network already does without it), we unfortunately dont have a magic button to fix every issue. I know I am speaking to the wall about this, since the paranoid folks out there will not believe anything the “other side” says anyway, but there is no conspiracy here (read: NO KEYSTROKE RECORDING FOR TMO)

          So my question is: do you want the ills of the tech fixed or do you want to complain about the ills of the tech?

        • Daniel Holmstock

          I do like your example and I respect what you profer, however, I want to KNOW what is installed and what its doing.  If you tell me, “hey we have installed software that moniotrs how the phone is being used and what it logs and what it is doing – to better understand the issue” then fine, the fact is this was NOT TOLD< and that seems underhanded. The data that is being monitored has the potential to be leaked, and for buinsess this could be damagaing. We know that the FBI can listen in on the mics, but having a BB i can pull the battery and not worry when i am in important NDA business meetings and other legal matters that i work on and email this information as well, I would like to know what CIQ is doing and make the option to OPT OUT if i choose to! not have tmob or anyone DECIDE For me that it belongs there on a PHONE I BOUGHT and own and use on your network, which i pay for.

        • Maxa

          Analogy is the same as your example.   Only you believe that being a landlord makes you a service provider…it does not.

          The  SCHOOL you speak of is not the service provider—they are the landlord.  Sorry.  Just like the landlord is not the service provider for the house you rent from him…neither is the school (btw, there is an express expectation of privacy in telephone communications).  BUT, both might very well install cameras in their property (like the retail store mentioned above) to help them “diagnose the integrity of their property”.  The problem arises when they do not let you know that they they have cameras watching you in areas that are expected to be private.

        • Maxa

          so,  is that a YES or a NO?

    • Poconopixie

      I. totally. agree.

  • Steve Gavrilles

    I think it needs to be made more clear to the public that the problem is not WHAT they are doing, rather HOW they’re doing it. They’re collecting information on use without our knowledge or explicit consent, and they don’t give us a way to opt out. Furthermore, the way the software is installed makes it very difficult for even experience programmers to uninstall, let alone the average consumer. 

    If carrier iq isn’t scared yet, they should be. Their software is installed the exact way a virus or rootkit would be installed on the average os, and it has permission to view EVERYTHING. I don’t care what they’re doing with it, you only need to see what you need to make your network better. ‘Recording audio'(yes this is one of the permissions granted to carrier iq) is NOT necessary to better your network, and is an invasion of my privacy.

  • Chatter

    I think the issue that confuses many is exactly *what* info is collected and why consent is not sought. TMo may only collect diagnostics but another carrier may collect more private info. CarrierIQ may be misunderstood but the potential for misuse is the bigger issue.

  • Crazcris3

    yes! my htc sensation isnt on there LOL

  • Anonymous

    A test I ran on my GS2 says CIQ is present but appears inactive.  So I guess it isn’t logging everything.

    • Nelson_flrs

      That’s what mine says also. I’m rooted using BeastMOD ROM

      • Anonymous

        I’m guessing BeastMOD is a modified stock ROM then? You may want to use an AOSP-based ROM.

  • Anonymous

    Regardless of what anyone says – The rootkit is installed and it will be reverse engineered by smarter people than Carrier IQ and the wireless providers looking at diagnostic data.

     THIS WILL BE EXPLOITED by hackers. Hackers will figure out how to own your phone and toy with your emotions.

    You can’t be held responsible for early termination fee if you fear for your life. I would get a court order to have the software removed (far stretched but you have a right to privacy). 

    • guest

      So, you’re a psycho…

      • Maxa

        So, you’re a CLUELESS TWIT…for thinking that  all the things one could do once they had access/control of your cellphone could not cause someone to have a very real EMOTIONAL response…ANGER being one of the biggest.

    • Poconopixie

      I hate to break it to you, but hackers can ALREADY do this and they don’t need Carrier IQ to accomplish it. Android is simply a flavor of Linux, and some of the best, most talented hackers in the world hacked and owned Linux a long time ago.

      • aaron cooper

        Huh ? Linux hacked AND owned ?  I don’t know about that, I have never been hacked while running Linux…

  • Anonymous

    I don’t think the issue is what it is currently being used for but what it can be used for. That’s the short, sweet, and simple response that needs to be fought in this. It should not need to be able to perform most of the functions it can and that’s pretty much the beef of it for me. It should be able to collect errors/crashes and network diagnostics. Nothing more.

  • Guest

    I don’t think the point is anyone intentionally being “evil” – but squirrelly, self-interested and disingenuous? In Carrier IQ’s case, hell yes.

    CIQ tried the cease-and-desist, then tried to shift the focus to the carriers. In a world where privacy, authenticity and transparency are increasingly important, that creates an impression of trying to get out of the bright light of scrutiny. Everyone’s jumping to CYA rather than offer definitive proof of innocence. That just won’t fly.

    IMHO, most businesses don’t yet realize that they need to err on the side of transparency and social interest rather than covering their asses.

  • wow my Sensation isn’t on this list GOOD!! I’m kind of surprised it doesn’t but nice it doesn’t. : )

  • Guest102

    Well I hope it can tell them all the battery pulls I’ve done because of the touch screen not working on my 2nd replacement of the BB. X(

  • Daniel Holmstock

    dag, i got the 9900 but installed a leaked OS from crackberry . com – but still how do i check if its there – since tmob is my BES, they can install it bypassing my permission for it. 

    • firebird

      If you are an employee and have work email on your phone, the technology policy says they have a right to any and all information on your phone, work related or not.

  • Cervantesa3755

    What about the nexus s

    • Anonymous

       Its a Google phone, so nope.

    • If worried about your phone, just go to the Android Market and download one of several CIQ detectors.

  • Anonymous

    T mobile is doing the right thing and showing it has nothing to hide. This is the best way to get out of the line of fire come lawsuit time.

  • Ibleedmagenta

    What about the G2x? I’m guessing it isn’t and I ran the test and it came up 0 so I guess it’s not logging. Would it be safe to say that all the android devices that have overlays have it?

    • Realcool2000

      Lg didnt want to spend the money to put it in…

      • Anonymous

        LG didn’t wanna spend money on a lot of things for the G2x. Poor little bastard.

  • Twoinsf4fun

    Haha, that’s the reason for having this tracking software? My battery was not holding charge and I have Samsung Galaxy S2 (Hercules), I talked to least 5 T-Mobile Reps, they were unable to determine, if it is phone or battery. I am having dropped calls all the time and they are still unsure, if it is network or possibly my phone. This is just an excuse from provider to track my “everyday life” If the tracking software would be any help, they would know right away, what was wrong with my phone, but apparently, this is not the case.

    • Poconopixie

      Sigh. Since you have never seen or used the tool I have to say this post is completely off base. And, since only 40 (give or take) out of 2000+ reps had access to the tool chances are that the reps you dealt with did not even know it existed.

      • iDimsum

        Well, I or People don’t know about the TOOL that you are talking about. Whenever we call in god how many times that we called when we have cell Phone problems and issues. They don’t know JACK. PERIOD.

        I personally don’t want 40 people (that you stated) able to Read my text or where/what I do when I am on WWW like Online Banking/Ebay/Amazon/Paypal account/Porn sites/ or whatever sites you can imagine or private to you.

        I can see this class action lawsuit is on for all carriers

        • IT Guy

          Read the other posts in this thread. It doesn’t allow them to do any of that.

  • James

    “However, If you’re looking some further reading, Mashable Editor-in-Chief Lance Ulanoff did an editorial that might help you decide on your own if Carrier IQ is more misunderstood than evil.”

    Any software that is secretly installed on private phones is evil, whatever the intention may be. In the era we live in, slow degradation of civil liberties should be a concern to any law abiding citizen of the US.

    • I merely wanted to provide people with a different frame of reference outside of all the panic posts we’ve seen lately. I’m not saying I agree or disagree with the article but I just wanted to give a non-panic look at this issue.

      • Fullofit

        I worked at a corporate owned Tmobile store and carrier iq is not a tool that was used by me or anyone in tech support to troubleshoot phones. So that is a flat out lie

        • Poconopixie

          This tool was only launched to 4 Tier II Tech teams in the company so far. It will be several months before it is released company wide and as far as I know will only be available to Tier II Tech.

        • Sanman202

          Maybe it’s a new tool as Poconopixie has mentioned. 

    • Don’t be Fooled

      Any software secretly installed on private phones is evil…Ok, but Google stated, before Android ever came to market, that Android would have similar software. Google search enghines use similar software, and everyone knew that Google got into phones for teh same reason. Google makes money selling our search history to marketing firms. When you search anything on an Android Phone, Google records it, so is it ok that they do it, because we know they do it, or is Android and Google Evil???

      • Sanman202

        Name a company that does’t use user information for marketing purposes that is on the Internet?  Come on man!

      • With respect, I don’t search for my credit card number, social security number, or passwords online. But I enter that information on keyboards from time to time.

        I’m not paranoid about privacy: I actually like the fact, for example, that Amazon uses my past history to recommend products, and wouldn’t mind it if Google said “This guy’s always searching for geeky stuff, so let’s assume this query should have geek oriented search results.”

        But: I want to know that’s what’s being done, and be able to opt out if I need to. Keyloggers are going too far. That’s just unacceptable. That means everything’s captured and there’s no way to opt out, and it’s doubly worse that it was done in secret.

  • Tehgyb

    They conveniently left out the galaxy s 4g which was the first Tmo device proven to have it. How many other devices were left out??

  • KC

    It’s not what “TMobile” may do, but what a devious employee might be able to do.  Especially if keystrokes are recorded. Which I read on another news article that they are or can be.

    • Poconopixie

      There is no way a “devious” employee can do anything. The tool simply does not work that way. There is no access to text messages, passwords, emails or anything personal at all. Nothing. Period.


        I believe you and all the posts you’ve made. Sadly people are too paranoid and are hiding things… so in the end the program will get canned because of lawsuits and complaints. Too bad because once released to more techs… it could probably make phones less buggy and with less issues. Not to mention updates could probably be released sooner because they would know what needs improving and be able to fix it faster. Sad that people don’t realize what they have until they complain and then it’s gone.

        • Sanman202

          Yep, the boy who cried wolf, which is the general public. The server at the restaurant can do more damage than Tmobile can. Always remember that when you are afraid to use your card online. Relax people! 

      • Sanman202

        I totally understand and believe what you say. Accessing passwords and bank account information would be against the law and no way any organization can have access to that. So many rumors are being started over this program. Our company can’t even store the three digit security code on a credit card after an order is processed. No way that any carrier would have access to someone banking or credit card numbers/passwords or any information. 

      • Stu

        The patent filing for the software states that it records all keystrokes. Whether or not TMO uses it, it’s there. The technology is there. The The tool does work that way. Please see

  • Turdnugget0420

    If this is used to troubleshoot phones and basic issues like battery charge and dropped calls, why do T-Mobile reps not have access to this tool…or ever knew what it was until the media broke the news?

    They are bullshitting us on this one folks.

    • Poconopixie

      The tool was soft launched. Only about 40 tech employees, which is four teams, were given access to the tool. Some bugs and kinks still need to be worked out before all of tech gets access. I was part of that soft launch so I can say that I have personally seen and used the tool.

    • bill

      Oh Yeah cause you know that for a fact. You are so smart. Gee can some one give this person a point please? Bottom line is you don’t know for sure you are just adding to the problem. So until you can confirm t-mobile is “bullshitting” you I would just wait and see

    • Because they don’t want their front line reps handling PR issues and things like this.  Besides, it took a hacker to discover it and discover what it was tracking.  It’s not as if they receive calls about this all of the time so why tell their employees about something like this?

  • Alphanite

    I have the galaxy s2, downloaded 2 ciq searchers and neither of them found any indication of ciq

    • GinaDee

      My Galaxy S2 crashed the other day and kept failing to boot up.  When I finally got it to boot up normally I saw the software for the first time acknowledging the issue. 

      • Anonymous

        Are you stock? I’m just curious…


    wow, no motorola devices. i knew there was a reason i fell in love with my moto ANDROIDS.

    • Manusferrera

      whats that reason?

      • Anonymous

        I’d like to know for certain whether Motorola devices are free of this software because it seems as though any manufacturer who’s producing carrier-specific devices bloats it up with any and all crap they feel is necessary.

    • Anonymous

      Well T-Mobile doesn’t offer many (if at all now) Motorola Android devices. ;)

  • JaysOn

    Thats funny because I have one of those models and have had problems since day one.  Ive had battery issues, screen freezes, phone turning off/on, and more…THEY HAVE NEVER said they can determine what the issue is or mentioned this software.  Im just told to keep resetting it time after time

  • Ryan

    I’m not sure I see the fear of the carrier knowing where you’re at, the contents of text messages, phone numbers you dial, etc…. They already know all that information.

    The keylogger is the bit that scares the crap out of me, becuase the carrier wouldn’t normally know what I type into an https page.

  • Christopher Grandell

    Hmm, Amaze is on the list, but none of the detectors can find it on mine…


      Did you try the Bitdefender app to try to detect it? Someone posted that nothing worked for them except for that one. Personally I don’t see what the big deal is if it is used for its intended purpose. Heck maybe by now they would have discovered the reason to why the Tmobile G2 reboots every now and then.

  • Sender Unknown23

    Thank God I have been using Nexus phones for the last two years.  I don’t have that crap or any other crapware on my phone for that matter!  lol

  • JP

    Lets say they do use this for what they are say its used for. Don’t know about anyone else but I’m not noticing any benefits from it.

    They meaning everyone involved is doing whatever they can do to distance themselves and put blame on someone else as this will be a bigger issue than they ever would have imagined.

  • S2j3607

    So glad the sk4g isn’t on the list. But I already checked it via voodoo

  • Don’t Be Fooled

    Can’t understand why anyone is upset about this. If people really
    think their information is safe on a cellphone, they are incredibly naïve to
    begin with. Second, Google (Android) makes money by selling information. That
    what a search engine is. The world searches on Google. Google sells companies
    information on the amount of searches etc. The companies use that info for

    Everyone knew, when the First Android Phones launched, that
    they would record data the same way that Google’s search engine does.

    Before Android launched, that information was all over the

    Now people are upset because cellphone companies gather the
    same or similar information????

    Yes it is an invasion of privacy, but it is no different
    that surfing the web. Every website we visit records information about us, ip address,
    speed of connection, browser, searches…all to provide better updates, and
    better products. (And to Make Money$$$$).

    There is no such thing as privacy on a cellphone, or online.
    Get prepaid, with no name attached or deal with it.

    • Anonymous

      Well to nitpick, we do know that Google does that, but what we didn’t know was that CarrierIQ was being used without our knowledge.

    • Right. Could you do me a favor and post your email address and password and maybe your call logs here?

      What? You don’t know who I am? You have no idea why I’d want that information? Hey, I’m trustworthy! I wouldn’t use it for a  bad purpose. And you said yourself, you have no privacy, you’re totally OK about random employees at a cellphone operator having direct access to that information, so why would you have a problem with me knowing it? At least you know my name. You don’t know who at T-Mobile has it, and you’re totally down with that.

    • It’s less about the tracking and more about not knowing you are being tracked or having the option to opt-out. 

    • Trexanm

      Right!!!!???? It was only just a matter of time, for real! Sorry..”Smartphone” are becoming or has been for ahwile, just like using a mini-computer! NOTHING is safe anymore! Get over it! If you don’t want your information logged, then: 1.) BE careful of what you put out there for the world to grab hold of “or” 2.) Go live in a plastic bubble and DEFINETLY do not do anything…for nothing we try to do to PREVENT ignorant people to hack into our personal information/live’s obvisously have nothing else better to do than to JUST that…HACK!

  • Don’t be Fooled

    I see no problem with this, just give us an off switch so we can decide if we want a carrier to have this info or not.

  • Bigjohn7187

    Root your device.. issue solved.

    • Noreply

      Why is rooting your phone always the answer?

      A lot of people don’t want to void their warranty when they buy a brand new ~$500 phone.
      If you do that’s fine and dandy but I think most people would rather fight the CarrierIQ then give in to their provider.
      Sources: G1 with Linux installed and experimental firmware.; HTC G2. Stock Android. Why should I root it and ruin Google’s design? Done it before, no desire to these days.

      • ajrobinson24

        Depends on your device. HTC has released their own unlocked bootloader on several devices (I’ve got a Sensation personally), and as long as you’ve registered on and use their approved bootloader (rather than using Revolutionary method) you’re not necessarily voiding your warranty. T-Mobile may not be obligated to replace your device after rooting, but going directly thru HTC for warranty replacement is OK as long as you use their developers bootloader.

        • Greg

          From what I read when I got my Sensation, it sounded like using the htc method of unlocking the bootloader did void your warranty.

          I just used the revolutionary method, HTC doesn’t know I did it, and I can return to the stock bootloader at anytime.

          I returned it to stock when I had to send it back because of a bad power button, never heard a peep from T-Mo about there being a problem with my return. 

        • anfrey

          False. According to

          “It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty”

          “Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader. HTC bears no responsibility if your device is no longer usable afterwards.”

          “This is a technical procedure and the side effects could possibly necessitate repairs to your device not covered under warranty. If you are still interested in unlocking the bootloader, and you understand the consequences both to your device and to your warranty, then you may refer to the following pages where we have provided the unlocking instructions.”

    • Nick

      rooting doesn’t solve it.  rooting, then flashing a CIQ-less rom solves it.

    • Doing this instantly voids your warranty and you can’t just simply unroot and be ok because with CIQ they will be able to tell.

  • Pipsqueako25

    The Sensation has it as well. How do I know? I own the Sensation and was forced to remove this spyware from my device. T-Mobile is out of their collective minds if they think I’m allowing that crap to remain on a device I paid for. If my battery isn’t holding a charge, I’ll trouble shoot the issue myself.

  • Perri

    does this software tell t-mobile my blackberry’s battery is a piece of shalamit?

  • htc hd2

    HTC HD 2 dose not have
    ;-). Runing android 2.3

  • Anonymous

    Good to know. For those saying the Sensation 4G has it, maybe it’s just you. My factory Sensation 4G does NOT have it, only the HTCLogger, which does serve a similar purpose but is an opt-in feature. No big deal to me. Most third-party keyboards log all your keystrokes also but most of us still use them.

  • Redweimer

    HTC sensation DOES have it, its.isted on official specification listing on tmobile intranet systems.

  • mr.highway

    I don’t care what they use it for, I don’t want anyone or any software that can monitor my phones every move. To me it’s a violation of privacy,Tmobile could find a different way to monitor our stuff. Thank God I’m rooted running ics, on my glacier.

    • Anonymous

      Yeah, because some corporation cares that you look at midget porn. Do you really think anyone actually looks at your information let alone cares about you! Everyone whines and whines its a privacy violation, when in reality, none of it matters or affects you  

      • Anonymous

        If it didn’t matter… they wouldn’t do it.

      • Mr Highway

        Damn, how did you know I like midget porn!?!

  • Brianb

    People accept GPS which already track your movement down to a meter.  Why do they care if it counts how many times it drops a call?

    • That’s a little like saying “People accept keyboards which already track down everything you write.” And where do you get it from that the only thing CarrierIQ does is count the number of times a phone drops a call? Newsflash: T-Mobile doesn’t need spyware on your phone to figure out how many dropped calls you have.

      The issue with CarrierIQ is that it records large amounts of information about what you’re doing and then makes it available to third parties without your knowledge or consent.

      GPS makes your location available to you.  You can make use of services that send your location information, although the only mandatory one is E-911 (ie when you make an emergency call, your location is made available to the emergency services) but that’s voluntary, and you know about it.

      There’s a world of difference between that and CarrierIQ recording everything you type and sending it to a carrier, secretly, without your permission.

      They’re not comparable.

    • Nick

      I can choose to turn GPS on.  I can choose to turn GPS off.

      Can you say the same about CIQ?

    • Anonymous

      That’s not even close to what’s going on here. Carrier IQ can track things like the coordinates of screen taps*.

      If I know where you tapped on your screen, I know everything you ever typed, including all your passwords. Have you ever logged onto your bank’s website from your phone? I can now access your checking account. Have you ever logged into your primary email account? I can now read your email, and therefore break into any service you use that has a password recovery system that emails you a temporary password. Ever logged onto your work email account from your phone? I can now commit industrial espionage by impersonating you.

      *Whether T-Mobile has ever enabled this tracking remains to be seen. The
      CIQ infrastructure allows them to turn that tracking on and off
      whenever they want, for specific phones. How much do you really trust T-Mobile, as well as every employee T-Mobile ever hired to access the Carrier IQ Portal that controls all this?

  • Mark Hennessey

    When I called T-Mo customer (no)service when this story first hit the CSR had no idea what I was talking about. She put me on hold and contacted some tech folks. After a while she came back to say… “They tell me it’s only on the HTC Sensation”. I told her they were wrong, that it’s certainly on the Amaze and Galaxy SII, probably their BlackBerrys too. 

    I’m not too concerned with what T-Mo is doing with the data. They already know who I call, where I go on the web, whom I text – and what I say in those messages. But I’m upset that it’s not an “opt in/opt out” function, and I really don’t trust what else carrier IQ might be writing to logs.

    Thankfully I’m rooted and running CIQ free. However it sucks that one has to theoretically void their warranty just to maintain a modicum of privacy.

  • Guest

    Please note the list days that “some” devices have ciq. I have an Amaze and I have not berm able to see Amy evidence of it running on my phone. It could be on every nth builds or on selected firmware images.

    • Tbyrne

      What? The last sentence is incoherent. Please repost.

  • Anonymous

    Lol at RIM claiming that they are not involved at all in their statement.

  • Lupon

    Heh, looks like I won’t have to muck about with CM7 on my G2x after all (dang APN’s…). Looks like Weapon (stock based) should be clean then.

  • Guest


  • Anonymous

    Interesting I checked my Mom’s Exhibit 2 and none of the apps on the Market detected it….may have to dig deeper.

  • Anonymous

    I love turning on my Galaxy Nexus and running Iq detector and seeing “Carrier IQ not found”

    • Mcab357

      Be careful it maybe registered under a different header

  • Happy699

    Tmo Employee here. Any tool that can help me determine if the issues on a customers phoen is the result of that customer being stupid, careless, being a lire or just plain not taking responsablity for what there doing on the phone is a nice thing. Im using a windows phone 7 and so far seems to be free of ciq!!! GO WINDOWS PHONE 7!!!!

    • Kickland

      Try taking spelling lessons

      • Trexanm

        I so have to agree…..and they are working for TMobile?????? WOW! Goes to show that they will hire just about anyone! Unless, you are educated and can talk or spell right!

    • Bill

      Yep, I too; just bought a HTC Titan with Mango; I will keep two of my Rhodiums (Touch Pro 2) one for backup and the other for CoPilot Live 8 and an emergency phone.  Can you imagine what if the Titan had the Rhodium’s keyboard and just maybe a MicroSD slot…and maybe a higher resolution screen…wow! 

    • Rlu1233

      Spell much there Tmo Employee?

  • Mentos65

    That may be what Tmo is doing with the raw data, but the still does not explain why it collects everything, whether CIQ is also using the data, what are they using it for, who else had access to it or could hack it to gain access to it.

    • Bill

      Our devices are always, always, always chattering with T-Mobile and everybody else with their carriers.  You can think you’ve turned your data off your phones and discover later data incoming and outgiong is alive and well.  I like to think the HardSPL and custom rom I have flashed eliminated the CIQ but damn if I know.  I’m not sure it’s a good thing to know how much our devices are chattering with “home”.

  • Brian Richards

    I don’t care if they feel it’s benign. It’s the kind of thing they should have asked me to opt in or out of.

  • Anonymous

    This may seem like a question but, does rooting remove this nonsense?