Unlocked BlackBerry Storm Owners Experiencing Data Issues?

According to the folks over at CrackBerry, a good number of T-Mobile subscribers with an unlocked BlackBerry Storm seem to be having problems using their devices. Storm owners are reporting that they are experiencing issues with data service and claim that calling Customer Care doesn’t help much. We’re looking into this and we’re sure there is an explanation to all of this, but in the meantime, are you having troubles with data service on your unlocked BlackBerry Storm? Let us know in the comments below!


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  • Mohammad

    I don’t own a blackberry.

    • Johnny

      Why the hell post are you posting this??

      • TheDude

        It’s another way of saying “First!” without appearing douchey at first glance.

  • There was a recent update to the BIS server that caused all non-tmo blackberry’s to get the boot. it’s not just storms.

  • phoneking13

    I have an unlocked Storm 2 that I used on T-Mobile. I tried to see if I had that issue coming from Crackberry.com, but mine stay EDGE all the time.

    • KevinG

      How do you get urs to stay on edge all the time? Mine goes out from time to and sometimes for a whole day? Let me know what can do to prevent this?

      Please and Thanks

  • phonegeek

    might be a 1st gen issue with data like since its 1st gen anything the phone cant stay unlocked i heard somethin similar with updates from iphones booting out the unlocked feature because of new firmware… lol im just saying correct me if i sound like a total tard

  • john

    This is totally FALSE!! Non-T-mobile Blackberry devices are working just fine if the people running them know what they are doing

    • Danny

      Not exactly true.

      People ARE having issues. I am a BES administrator and I’m having this problem too.

      I have an unlocked BlackBerry Storm 2 (from Verizon) and Tour 9630 also from Verizon.

      Everytime I go to a any site where data services are required the upper case EDGE turns to lower case.

      Something happened and nobody is sure what? Some blame RiM, some blame T-Mobile and others are even claiming that Verizon sabatoged the settings by asking RIM to do this on purpose.

      Just because yours works doesn’t mean you need to pretend that everyone else’s works too.

      • john

        Just taking a shot, call care, say blackberry to the prompt, be on a different phone, ask the tech rep to cancel your phones location, powercycle, then check your apn settings…best of luck and sorry for the run on sentence if there are any grammar nazis reading.

      • john

        I can guarantee you that it is something that clear up, T-Mobile is probably already on it. There is no way they just turn off devices. Service books for non carrier devices are what is usual cause. carrier cannot ever guarantee non carrier devices will work

  • Concreteuser

    Mine is an unlocked storm that I used on TMO for almost a year without any issues. For the past week, experiencing the data issue and cannot get to EDGE. Nothing works with data on my storm. When is TMobile correcting this?

    • d4nt3

      How is this T-Mobile’s issue to correct? Not their branded device not really their problem.

  • JN

    “This is totally FALSE!!” How intelligent do you sound rite about now? So all of these unlocked BlackBerry users are just making this up? Come on. This issue is real.

    • john

      Read it all JN. also when did any carrier guarantee that non carrier devices would work 100%?? answer is NEVER!!

  • T

    Their seems to be an issue with the Storm. Have heard of quite a few issues and cant seem to find a cause. Started occuring late last week and is ongoing. Phone seems to appear to have a hard time receiving service books on a BIS

  • Aarica

    my blackberry storm, 1st generation stopped working early thursday morning. the browser icon and host routing table disappeared. also the pic messaging is gone. i called t-mobile they said there is an outage with unsupported t-mobile phones that are unlocked but they dont know when it will resolved. i heard a rumor verizon blocked them, but i dont know if its true. t-mobile said they have heard nothing about that.

  • Mr. T

    Defnite answer: T-Mobile has stopped supporting Blackberry Storm phones for data services.[/end of definite final answer] [/end of being a dick]

    • john

      Mr. T, quit guessing, t-mobile does what they can for non carrier devices and are never 100% guaranteed to work

      • Mr. T

        Okay, but that’s the actual answer…

    • john

      No actually it isn’t, the actual answer is they do what they can for the non carrier device and never 100% guarantee it successfully works. Spoke to TS fro t-mobile and they are looking into it. So that blows your theory out of the water,thanks for playing I can guess too

  • Aarica

    but if they stopped it for good, why would they still continue to charge me for my data plan? that is a little…messed up dont you think?

    • TonyJohns

      You are using a non-supported device. You took the risk.

      • d4nt3

        And feel free to drop the data plan.

  • joel

    It wouldn’t surprise me at all if Verizon got RIM to block them from T-Mobile’s network. They did it with the Tour and got away with it.

  • ColoradoGray

    It is a know issue with non t-mobile blackberry phones. All of them. RIM, for their part, doesn’t think the Storm devices would ever work on T-Mobile no matter what is done. Ever. This might take time to fix.

  • shawn

    tmo has never fully supported non tmo bb’s. They don’t always work, along with any other non tmobile phone is never guarntee’d to work. Its your problem if you decide to buy an unlocked storm if it doesn’t work

    • TonyJohns

      Exactly. I don’t see why they are complaining. They choose to try and use a non-supported device on T-Mobile’s network. It’s not 100% guaranteed to always work. It’s the risk you take when you use a non-supported device.

  • Cleo

    Yes it is real I’m a storm 2 user (unlocked on t-mobile) and my data service hasn’t worked since June 2nd also my web icon and MMS features have disappeared. Location: Chicago, Illinois

  • Brandon

    T-Mobile can not gaurentee functionality on non T-Mobile devices… Here’s an idea… Get a 9700

    • john

      EXACTLY Brandon!!

  • rell

    See I was telling David this last week but rumor has it we will get the storm 3 or some type pf variant.

  • Adrian

    Yeah. My Blackberry Storm 2 lost data about 2 weeks ago. I thought it was just my phone so I got tired of trying too many factory resets that I went and bought a MT3GS.

    • john

      How was the transition to android so far? Congrats as well.

    • thoughtSausage

      smart move.

  • alex32

    this has nothing to do with this post..but i have a curve 8900..and it has been switching from edge to gprs a lot lately when it never has. does anyone know why this is happening?

  • JN

    A lot of resolutions of individuals in here are “get a t-mobile blackberry”. Hmm, i guess this is mostly a sales rep forum huh? Nothing reallly helpful in here. This is a GSM carrier. The major part of someone choosing a GSM carrier is to have more freedom in which device they choose to use. I’m pretty sure most of T-mobile customers have “Unsupported” devices.

    • Drew

      Amen! I think most of the people that are saying they are having issues are just hoping someone has a resolution.

      These customers are more than likely fully aware that their devices aren’t “supported” and are just looking for some help.

    • NotTrue

      GSM is voice technology, it’s not data there sir. So, T-Mobile reserves the right to block any device that is not made for T-Mobile. Why would they want to bog down their network for individuals w/ the iPhone and etc., because they don’t like ATT but they want the same service.

      It’s just like a guy who asks … why his mms isn’t working. I explain he doesn’t have internet on his phone (which was an iPhone)… said the same story plenty of times over. Finally, I had to get elementary with this man. It’s not our phone, we didn’t ask for it to be made, it doesn’t work on our network without internet, you can’t get a picture without internet .. you can’t get on facebook without internet. It’s like the dawn before internet… you watched TV.. go watch some more.

      • JN

        Terrible smh. I hope you don’t actually work for T-Mobile. You need some more training of you do. Carriers (GSM) don’t care which phone you use. As long as you subscribe to their service. Why do you think they even give customers unlocking codes? As far as your “GSM is voice technology/no data”, what are you talking about? If a certain device has internet capabilities then it can connect to the internet. Regardless if its GSM or CDMA technology.

      • bear

        I pay for the service not the phone. Show me where it says in the TOS that I have to use the carriers phone.

    • john

      No what they are saying you are too dense to get, non carrier devices are NEVER fully guaranteed to work!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • covert

      Most? You really don’t have a clue do you? Now, as for T-Mobile being a GSM carrier, yes they are. They are providing you GSM service. BIS service books are provided by RIM. Be happy T-Mobile is having their engineering department look into this issue at all.

      Does your similar card work in a T-Mobile Blackberry? If so, T-Mobile is providing you the service advertised.

      I do think T-Mobile is to blame in one way though; coddling and holding unsupported device users hands through set up. If they had just said, “Sorry, we do not support that phone.” from the beginning maybe you would have more realistic expectations for T-Mobile fixing a Verizon phone.

  • Eric


    “im pretty sure most of t-mobile customers have ‘unsupported’ devices’

    thats mind blowing….go ask 100 tmobile subscribers, 3 of them might have an unlocked device.

  • Iceryder

    Agreed, why in the world would people complain that there non-tmobile device and get mad when it doesnt work. Thats not their responsibility at all we cant fix ours that hasnt be program for tmobile. Thats like taking your BMW to a Chevy dealer and want them to fix it

  • Stan

    Welp i have a storm 9530 and havent had any probs with my data service. Someone above posted it worked in one area then worked in another. Only thing i can tell you my about information is that on my tmobile account when i check my bill online my phone selected is a blackberry bold 9700 which i did own with them. I have no probs as of now though.

  • JN

    Wow smh. This forum is… Not that great. Most of you guys must have just upgraded from Sidekicks or something. Increase your knowledge of technology before you comment please. Of course you cant expect a carrier to replace a phone they don’t have. We’re talking about service though. 3 out of 100?? You can’t be serious, man. That’s that dumbest ratio I’ve heard in a minute lol.

    • thoughtSausage

      it sure isnt ‘most’ of them. talk about ‘dumb’…

      • B

        Or talk about ‘sarcasm’

  • jacque

    if you still have the host routing table, look into the t-moble usa that your currently registered on right now, ive seen more than a few that have a verizon apn, the service books seem to have been updated by rim and i supposing that they were sent to all storm users regardless of carrier. bam! we got verizoned’

  • Danny

    This is a public forum. It’s sad that it has become infiltrated with employees playing the holier than thou card.

    The BlackBerry Storm and Tour even though sold here in the States by Verizon was designed to work globally on other GSM/HSPA networks. Heck even T-Mobile UK sells this device.

    The fact of the matter is that someone did something….. doesn’t necessarily mean it was done out of malice but something still was done that has killed the data functionality of these global capable GSM/HSPA devices.

    Hopefully someone will figure it out. In the meantime you arrogant salesreps need to go sell some myTouch Slides to those who care about your opinions and try to actually win some subscribers this quarter instead of lose them.

    • like i said.. update to the bis/bes structure caused this — non t-mo phones arent receiving any service books now. dont know who made the decision or why or if itsjust a glitch but thats exactly whats going on.

      -a non-holier than though employee.

    • john

      and what proof do you offer?? The real fact is that NO non carrier device is EVER 100% guaranteed to work, anyone saying it is is A COMPLETE IDIOT

  • dre

    Well said Danny

  • NotTrue

    The reason why the phones are not working is cause T-Mobile doesn’t have all the service books for those phones. The update to the BES/BIS services went through and the RIM provisioning tool doesn’t allow non-tmobile phones to have data any longer.

    Get a blackberry that works on T-Mobile’s network and you wouldn’t have this issue. It’s just like the iPhone and it’s 3G … it doesn’t work on T-MO but yet people are gullible enough to spend more money on it for it to not work as fast as it would on ATT.

  • yuppers

    If it was caused by the BES/BIS update then why hasn’t this happened before with other BIS updates in the past?

  • JM

    Are all non-T-Mobile Blackberries experiencing this? Or, is it just unlocked Verizon phones?

    • BB User

      I use AT&T Blackberry Bold without any problems.

  • IMT

    Its all non-Tmo blackberry phone. Tmo and RIM are working on it, tho there is no guarantee they will work. CDMA world phone blackberry phones are notorious for issues like this. I have been working on them for years.

  • john

    I’m not sales, not am I holier than thou, I find this eminently crappy. Best od luck with it, and I’d no fix is available, good news its that the bold only runs $100

  • mmaxxsooner

    Wow this supports my dumping of blackberry to android. This is a gAme of gotcha that rim needs to fix. I just got tired of my whole life moving through rim. And so should you. Ever since rim went to Asia last year I feel they could care less for the north American market. DUMP THEM LET THEM FEEL THE PAIN

  • B

    I couldn’t imagine having such a beautiful device running on EDGE

  • G-Unit

    I am amazed at some of the comments here. T-Mobile would not kill any device on their network. Actually, T-Mobile has a special app that auto configures most non carrier branded phones to the correct internet and MMS settings based off of your IMEI. T-Mobile LOVES it when you bring your own phone to them. They do not need to subsidize your phone over 24 months, hence EVEN MORE PLUS. This is an issue with RIM and RIM alone. T-Mobile is working with RIM to correct the problem ASAP.

  • Bryan T

    This IS an issue! I have an unlocked storm 2 and last week when i went to update Crunch SMS, i had to reboot. when i rebooted all data was lost. went to lower case edge and my browser icon disappeared. Then something crazy happened… I was in a spot where I was roaming on AT&T, and i got about 40 emails at once. my data was back! It stayed that way untill i downloaded a new app in appworld, then it was gone. I hope they get this resolved.

  • ed

    my unlocked iphone has had the same issue since last thursday. is there any fix to this?

  • Heather

    There has always been issues with VZW Blackberries. The Storm/Storm2/Tour all have this issue since day one. It’s the radio firmware on the device and the service books.

    All I can say is that sometimes, going into your online mytmo account and making sure it says you have a TMo Blackberry Bold helps. IPhone users, make sure it says you have an HD2.

  • XenomanX

    Okay, starting off I’m a T-Mobile employee, just to go ahead and be up front here. Now, there has not been any info passed down stating that non-supported Blackberries are getting the boot, and it’s not impacting all of them for some reason. I’m personally using a Blackberry Bold 9000 (the first one) from at&t unlocked and am not having any problems. It could potentially have something to do with the fact that the Storm 9330 (being a GSM/CDMA phone) isn’t operating correctly. The service books that T-Mobile sends to the Storm to make is work are the service books for the Blackberry 8800, so it could easily be an SB conflict with BIS making the conflict. Not really sure what’s going on until an official statement is released or the issue is resolved and everyone’s data comes back online. The fix that’s implemented may mean that all non-T-Mobile blackberries will have to change their settings to connect. Who knows, but we’ll find out.

  • targa9932001

    There’s an open ticket on RIM’s end… the issue is NOT T-Mobile’s provisioning but actually a RIM issue. When you use an unlocked device you do run the risk of it not being fully functional on the network since it wasn’t specifically built for it.

    • JN

      Where did you receive this info from?

  • Delaine

    Mine was doing this for a few days but its all ok now

  • Geohno

    So should we stick around or what? How long should it take if they are actually “fixing” the problem.?
    How would we know if it’s fixed. I’m getting quite tired of keeping my hopes up after pulling the battery out for the 20th time in hopes that it’s gonna work this time around. Lol.
    I just for a bb tour 9630 and it worked for a day. Then never again. That was 5 days ago. Should I just cancel my plan and on to the next one?

  • JM

    I doubt that anyone in Customer Care will know what us going in until a solution is available.

    The question I had before still stands: Are people with Vodafone and other unlocked BlackBerry phones experiencing this or is it just Verizon unlocked BlackBerry phones?

  • This is actually an ongoing issue that technical support is working on. All unsupported Blackberry devices are currently having issues with data, PIN messaging, browsing and registering service books. There was no estimated ETA when I last checked the system, however i’m sure the issue will be resolved soon. There is nothing further tech support can do at this time. Keep checking on it though and the rep should be able to tell if the issue has been resolved or not.

  • Tmobilesux

    ETA my ass. I was one of the original reporters to this problem when it happened way back Thursday June 3rd. They don’t have an ETA for the fix as I’ve called back EVERY SINGLE DAY on the issue:

    For those of you effected, ticket number: 1285719 and 1809388

    I have a unlocked Verizon 9530 BB and it was working fine on Tmobile’s network until the 3rd. It’s now been 12 days…and I don’t even want to hear…check back for an ETA on the issue. I have been calling EVERY SINGLE day referencing these ticket numbers and they still have no resolution at TMOBILE or even an ETA or even a statement on the issue. All the support techs do is tell you to check back which I have done and offer a $20 credit. I care less about the service being out as I care more about the STATEMENT from the company. Tmobile leaves it’s users out in the dark all the time. How many more times do I have to hear “the engineers are working on the issue” — That’s just crap.

    Please post links to other users reporting outages. We’re not trying to bicker, but solve the issue.

    • covert

      ” “the engineers are working on the issue” — That’s just crap”

      Might be “crap”, in your words, but that’s your answer. Calling back “EVERY SINGLE day”? Wow… too cool. Just curious… if “Tmobilesux” (cute name btw, very original) why not take the 9530 back to good ol’ VZW?

    • LuvMyTmo

      If Tmobile truely sucks for you, then there are other providers you can go with. Make this your last issue and go to Verizon already, otherwise growup and check back for an ETA on the issue.

  • 9350Storm

    I have a 9350 Blackberry Storm and it is not connecting to the Blackberry email but internet works. Nothing else really works- not BBery Pin, Pandora, Facebook, Aim apps.. all the cool thing you can do. All I can do is go on the web… which i rather go on using my computer. It’s stuck on the lower “edge” so this is probably the issue. If I do a battery pull with the phone on, it will restart with capital “EDGE” for like 2 minutes then back to normal.

    I just got the phone about 1 month ago– everything was working beautifully until around Jun 8th…i remember the exact moment it stopped working too. I even went out a town and it worked again…then when I got back it stopped. Called them about every other day.. 8 times now, about 1 hour on phone with each, doing standard battery pull, this and that, talked to RIM… Final conclusion from reps, it’s a known issue and engineers are working on it… unknown when it will be resolved.

    This is SOOOO annoying. I’m looking to buy a used tmobile phone then canceling my service when my contract expires in a few months. This is so LAME tmobile. Definitely will ask for reimbursement.

    • 9350Storm

      UPDATE: I’ve noticed that when I go out of town (away from Los Angeles) my Storm email works again. So this weekend when I was in Anaheim & Long Beach, I did a battery pull and the standard Send Hosting Routing registering and then making sure my Blackberry email settings was registered on the phone AND on tmobile.com. And it worked!! It’s been working all weekend and it’s still working now that I’m back in Los Angeles. I’m afraid to turn off my phone in fear that it would lose my internet and EDGE…but seems to be great so far.

      Hope that helps– i guess my advice is when you’re in a different city try the above mentioned!! Good luck!



  • Melo

    I have a BlackBerry Storm 2 Unlocked (9550) Lowercase edge ,Browser missing ,MMS not working when is RIM and T-Mobile going to find a solution please help internet is a must have for me….

  • Shark_Tank

    I have been with tmobile since 2004. They have until the weekend to fix the problem, or I will be going to AT&T….an American Company. I’m going to dump that “Family Plan” for the “Divorce Plan” with tmobile.

    This is irresponsible. Tmobile knew this would happen. I don’t believe for one second tmobile did not know this would happen.

    Bye Bye…..Duetsch Telecom = Tmobile.

  • Britttany

    I cant do picture messaging!! i wont let me. and i have it on my plan and everything

  • Alexis

    I have this problem with my Blackberry Storm2. I have the whole plan even including visual voicemail. What’s the point in having a blackberry with no INTERNET SERVICE?! So if it’s not fixed soon, I’m either going to have to ditch the phone or Tmobile and I’m not getting rid of a brand new phone.

    • Ren


      • Jamie

        Nonsense. This isn’t a hacked phone she’s talking about; she’s bought a SIM card for 3G service from T-Mobile and is using her unlocked Storm on their GSM network. It’s perfectly legitimate to expect that the carrier will provide the service advertised, and the Storm itself includes all of the hardware and software needed to make it work.

        FYI, the Storm works fine when it roams on T-Mobile’s carrier network in Europe…

      • Alysia

        When using a unlocked phone on a different carriers network, she is bound to have problem, simply because each network is setup a different way and each phone on each network is specifically setup for that carrier. In most cases you will have problems with data or even phone calls because the phone you are using is not designed for the network it is on.

      • Michael

        @Jamie: dude, you’re a bit out of your league, tech-wise. The Blackberry Storm is not compatible with T-Mobile’s 3G Network (it can only use EDGE, since Verizon had RIM limit the Storm’s 3G capabilities to the frequencies used by overseas 3G networks…and that’s why it works fine when roaming on T-mobile in Europe but not in the U.S.).

  • cd

    Been having this problem for 9 days. If it is not back up by noon tomorrow, Going to Verizon.

  • ch

    2 weeks now…..no email or internet on my storm and absolutely no answers from t-mobile support.

  • Pri

    I have been having the same issue for a week now. I cant use my BB messenger or any of the other BB applications on my Storm 2. I hope they resolve these issues soon.

  • Steve

    Yes. Since 5-28-10 there waqs an update by the makers of Storm and now the T-Mobile towers will not read it properly to support internet or email. You would think T_Mobile would send out a mass eamil…not just keep eveyone guessing.

  • Joe

    If they cant fix the problem, I will just take my unlocked storm 2 to At&t, my friends is working fine, so I know mine will work there too.

  • drew420

    I have the same problem no data no internet and gprs is all lower case. My storm 2 was working fine until last night around midnight hopefully t mobile or rim resolve this issue soon.

  • Mina

    Same problem here. For two days now. Tmobile says to wait 24-48 hours and that there should be a “fix” I’m hoping so. I miss all my apps!!!

  • memphis1224

    I just got my BB Storm 2 on the Friday, June 4, 2010. For about a week, I loved the phone. Now, I’m so pissed! As of June 12, 2010 my phone can’t do anything. I can only send sms text and call on my device. I spoke with a T-Mbile Rep today. She informed me that this problem may not get fixed. I have had six phone in six months. I finally found a phone that I like. Now, this happens. I wish someone can tell us when this issue with get resloved.

  • melg8612

    I have the same problem with my Tour 9630, the Internet Service stop working since 06/18/10, I call several times to Tmobile and after wasting more than 2 hours in basic troubleshooting and after transfer me to Blackberry support, T mobile told me they are having issues with unsupported phone like mine, they don’t have a specific time frame when they will fix the problem but they are working on it

  • CB

    Same issue (9550 on t-mo)….. Talked to T-mobile who said issue was resolved. But im still having the problem 24 hours later. reloaded the os, exchanged sim cards, have done atleast 50 battery pulls. Nothing!!!!! Called T-mobile back and they say they are working on it… WHAT?!!?!?! the last rep said the problem was fixed!!! BS I say!!! WHo knows if/ when itll get fixed!!

  • drew420

    I have all functions back as of just a few hours ago on my storm 2 looks like they fixed the data problem. All the host routing tables are back.I’m happy again. all apps working just fine.

  • Jones0591

    Just got off the phone with tmobile and they’re saying that they wont be able to support the phones anymore thanks to verizon. The tech read me an email that was sent from verizon saying that the reason its not working anymore is because they took away their service books. They are no longer offering them to tmobile and anybody who had a working non tmobile blackberry they suspended their service books. The tech said the only way is if we hack the service books and install them our selves. He also stated that Verizon is basically mad because their losing alot of customers to tmobile. THIS S.H.I.T SUCKS

  • Memphis1224

    “My device is back up and running” After almost 20 day, the problem is now fixed! Please call T-Mobile Customer Service and get your phone back up and running. I am so HAPPY! I didn’t realize how much of a slave I am to my BB device. I know that the problem took longer than expected. However, I love T-Mobile’s service!!!!!

  • kevin

    Hello I bought 2 unlocked Storms. My wifes worked right after instolling the sim card and 1 quick phone call!(She has cinci bell). Mine as of yesterday still hasn’t worked. I feel bad for all those who have been using their BB’s fine just to be cut off. Its funny how some t-mobile reps have know idea this is goin on. Some say it will be fixed. Some say well its a unsupported phone so it prob won’t work. Well people have been using the network fine up untill a couple weeks ago. I wish t-mo would give the customers more info. Some on crackberry say their phones started working today. I’m gonna try again when I get home from work. I’ve prob spent 3-4 hrs on the phone in the last week trying to find any answers. Yesterday I used twitter to ask t mobile about an ETA on the fix
    I said how frutrated unlocked BB users are and they said”We agree and we are really trying to find out what needs to be done to get this resolved. We appreciate your patience. Thanks JR”
    So we shal see. I will try tonight.

  • Tdaddy

    I was having an issue with my unlocked storm and spoke with support. Did a few simple t-shooting steps and I was up and running. You got to give it to Tmo tshoot phones that they don’t support is the reason why I won’t switch to another company. You really can’t complain when an unsupported phone doesn’t work….

    • Jamie

      Of course you can. When they sell you a SIM card without a phone, they’re selling you access to their network with a compatible GSM device. The Storm has all of the hardware and software that it needs to connect to a GSM network and once unlocked, it has full access to do so. That’s the whole point.

      Americans have got to get over this sense that networks are doing them a favor by allowing devices to have access. It’s the users who are the customers. The network is a service and it’s built based on standards; period.

  • kevin

    Yours works now? I have heard some have started working. What did the rep do to resolve this. I agree about unlocked phones but if people have been using their unlocked phones on tmo for a long time with no issues they should get some kind of answers when it just stops. its prob in the best interest of tmo to support unlocked phones as well.


  • juanita

    I have a blackberry samsung and it wont let me send any txt messegeing

  • notla

    I recently bought an unlocked storm. It worked fine for a few weeks. Same story and many of the other post. At first they told me that it was due to a tower outage. Which I later found out was not the case. I’ve read that some others have started workkng properly. However mine has not. So is it true has TMobile

  • notla

    I recently bought an unlocked storm. It worked fine for a few weeks. Same story and many of the other post. At first they told me that it was due to a tower outage. Which I later found out was not the case. I’ve read that some others have started workkng properly. However mine has not. So is it true has TMobile fixed the problem or gas RIM fixed the problem?

  • C

    The problem is/was the service books have expired and the previous carriers (Verizon, AT&T, etc) had not released the new service books in order for T-Mobile to send them out. Depending on the phone it may not be working still. But that is a risk you run by using a non-T-Mobile phone on their network. They cannot guarantee that all, if any, services will work with an unsupported phone. If you don’t want to pay out the rear end for data services with another carrier, I highly recommend getting a T-Mobile phone that was MADE for T-Mobile’s network and house T-Mobile’s service books.

    • Jamie

      That’s just pathetic. It’s like saying, “Buy a PC that was built with Windows 7 compatibility in mind and stop trying to load an OS on a PC built with all of the right hardware.”

      Americans delude themselves into thinking they lead the world in telecommunications but our mobile networks are laughable and this is just one more example of the lunacy.

  • Nuggy

    My internet just stopped working yesterday. I can email, BBM, and everything else but I can’t use the internet is the only problem.

  • Nuggy

    It also says that I’m not in a supported area to use the internet. But the same place I am now is where it usually worked fine.

  • greg

    Unlocked a BB in the uk from o2 to vodafone unable to make phone calls or send texts at first then i could for abit now i cant again says service unavailable even though i have signal? Any clues?

  • Lobogan

    I own a blackberry storm 2 and we unlocked to use our t mobile service. When i try and connect it says: Verify your network connections and try again. I cant receive emails or get on the internet. We called t mobile and said all i had to do was upgrade internt and it should work this has been over an hour more like a day and its not working. Help if you can.

  • Eferch24

    Is there a way i can get picture messaging on my blackberry storm 2…because i have a friend who had this phone and told me i couldn’t? help if you can please.

  • Jae

    i unlocked a blackberry storm to use with a T-mobile carrier & i have had problems with picture mail and the internet? uh

  • Lance

    People need to quit getting upset about this. Yes, the US is behind with mobile technology, that’s a fact. Still, these unlocked phones will sometimes work for EDGE and regular GSM bands, but Tmo uses a different 3G than others, like say AT&T. Carriers use what they want, and they have the right to use whatever technology they want. It’s not necessarily that one is superior, it’s just a different flavor. And companies in Europe do the same thing. Now, because of that, certain things will work on other carriers, but other things won’t. It’s not that it’s bugged, it’s because the phone doesn’t have the required hardware on it. If you want a phone for Tmo that they don’t carry, you need to just get one unlocked from a company like CinBell or Wind for it to work completely, because they DO have the right hardware.

  • CALL TMOBILE and they will hook it up, I just bought a Storm and called Tmobile they did everything for me, everything works…………on EDGE.

  • Sori13

    What do you mean by “on EDGE”? I understand GSM but not that. I was thinking of getting the Storm 2.

    • Thadon822

      Its kinda retarded but is u have “EGDE” instead of lower case “edge” it will work perfectly, im getting the GSM message now, it comes on n off with edge and its very irritating.. I need help

  • Annacolella1123

    I have a BB 9530 unlocked,It was working and now it’s not!Not really sure what to do now.

  • twistedpup

    Yes, my blackbery storm was working great then all of the sudden non of the internet is working and the only that works is weatherbug but once it loads the EDGE goes to edge and it stops sending internet. I’ve tried everything, and I mean everything. tmo customer care is completely no help. Please help!!!

  • Fishface

    I have a Verizon Storm 9530 Unlocked and Flashed to Metro PCS. I sometimes lose data when I try to use google maps, Poynt, etc. Turning it on and off fixes it rarely. Most of the time I have to do a battery pull to fix it.

  • Bleibowitz07

    I have a blackberry bold 9650 which I unlocked and use with t-mobile and the internet browser doesn’t work and niether does the app world. But bbm and emails do work. What could be the problem and how can it be fixed?

  • Bleibowitz07

    I have a blackberry bold 9650 which I unlocked and use with t-mobile and the internet browser doesn’t work and niether does the app world. But bbm and emails do work. What could be the problem and how can it be fixed?

  • Wadd3ll21

    i have a blackberry storm 2 9550 which i unlocked and is currently using tmobile. everything works fine even the browser but i cant receive or send picture messages. Im currently living a far distance from my son and wish to receive pictures of him. can someone help me out with this issue.

  • Bulip

    i have unlocked blackberry storm from verison and i use tmobile and i can’t use the internet?!

  • FTW-T-MobilePwn

    Once again as stated before this is a service book issue along with RIM. I’m experiencing the same problems even up till today.

    Some tips that work are:

    Re-registering to the network by going to Advanced Options>Host Routing Table. Then scroll down to where it has T-Mobile 310-260 and press the Menu key and click Register Now.

    Other options is a regular standard battery pull for about 30 seconds and then put the battery back in.

    These have worked for some people but it’s not a permanent fix. I am not a T-Mobile rep either. Please keep y’all retard comments to yourselves or atleast from me. Thanks

    • Victor0541

      Hey, just curious, you might or might not know, in the Host Routing Table I only have a bunch of GPRS (310) [########) Numbers and one Wi-Fi [60] but no T-Mobile. Any advice?

  • tony

    i just bought an unlocked blackberry storm and i have a sims card from t mobile and i called the customer care three times, two times theyve hung up on me and the last time they pretty much tell me to send my phone back. i dont wanna send it back i really like the phone ive tried looking for things i can do to get it to work and nothing is helping i cant evenget the web option on my phone, whatttt dooo i doooooo?