T-Mobile Outage In The Southeast?


Word coming through Twitter, Emails, T-Mobile’s own forums as well as Engadget report that service in the Southeast has been disrupted throughout the morning. According to the official T-mobile forums, the areas of Atlanta, Carolina, Miami, Orlando and Tampa, Florida are affected. As of this writing T-Mobile has not yet updated to say service is restored so let us know if you having trouble in the comments below.

Thanks to everyone who sent this in via Twitter and email!

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  • WXman

    Yesterday morning my service was out and/or screwed up here in central KY.

  • Thanzig

    Service was restored in Atlanta by 0930.

    • Wilma Flintstone

      Yeah and I’m also not sure if it was completely restored. I keep getting messages on my HD2 that says Connection Error. I was up texting at 2:00am (I’m a Night Owl) and all of a sudden, I lost all connection including phone service. The only way I knew it was restored was because my cousin sent me a text and it came through. It was out from 2:00am to around 9:30am

  • andru47

    I still have signal? I’m in Orlando.

  • I’m in Tampa and everything works for me, data, voice, sms, etc. I’m using a G1.

  • HD2 Owner

    Service was interrupted for me. I am in Miami,Fl. I am going to call and complain to see what kind of credit I get on my acct.

    • Irishsaint

      “I am going to call and complain” Are you serious, at what point did tmobile promise you service 24/7 365? So basically what your saying is, if your cable went out you would want a credit. I am willing to guess that you dont do that because its not the cable companies fault. In turn it is not tmobiles fault you service does not work shit breaks deal with it

    • HD3 Owner (Im from the future)

      dang this guy is a douche! ya my car has a scratch on it, better call the bank and tell them im only sending in half my payment.

      • Losing Faith in HUmanity

        don’t you just love people who lie in wait for the tiniest glitch or mistake and the SPRING to see what they can get out of it.. .yechhhh. vultures. get a life.

    • Davidohio

      @HD2owner….don’t be idiot. Calling to complain so you can try and see what kind of credit you can get is lame and makes you look like an ass. These things happen so just deal with it. Idiot.

  • On the bright side, maybe this is for the HSPDA+ upgrade? :::hopeful:::

  • TmoMobster

    There was an outage this morning but has since been restored to all affected areas.

  • TmoMobster

    There was an outage this morning but has since been restored to all affected areas.

  • lacandela

    I have service, I think. Let’s try it

  • I was having text messaging troubles in lower va.. seems to be back on track now though.

  • Texting was down this morning in Central Florida, around 7 or 8am. Voice and Data worked fine. And all seems to be normal now. :-)

  • 30014

    I lost service just after 3 this morning. It was restored around 10:15 am in my part of Atlanta.

  • 389jay

    my service sucks so bad here in (horry county, sc) i don’t think i’d notice if it was out or not.

  • Noah

    It’s back to normal mostly for Atlanta. It was purely tower related. I didn’t realize there was a problem until I left home and off of wifi/UMA on my Bold 9700. @Home service was unaffected unlike recent outages.

  • mark

    I am in Orlando, calls/sms works fine, but data/web/mms/email is still all down

  • tato22

    in miami and no problem both phones work good

  • Jim

    My cell phone service is still down. T-Mo’s online tech support is working with me to do a battery pull while she resets my service.

  • tom mendenhall

    No problems today. 3g working fine. Just waiting for TMo to resupply hd2 so I can buy.

  • Big R

    Service was out from 8-9am here in the ATL but all has been well since.

  • Tim

    Data has sucked today in Alabama, but voice services seems fine.

  • Urs

    Still no service. I’m in ATL :(

  • Scoo

    It’s 1:46 PM and I still have no service.

  • Scoo

    It’s 1:46 PM and I still have no service in Atlanta.

    • john

      Try powercycling
      Try powercycling

  • NiiDiddy

    In Orlando and I am yet to see any outage in service…ever! data and voice have been flawless…pretty much everything has been flawless and am yet to see any thing not work on my device.

  • Saku

    All is fine in Mobile, AL

  • Craiger_B

    No problems in North Alabama to speak of.

  • jeff

    Im fine in Wilmington NC

  • Bebo

    I live in atlanta and only like half of my outgoing texts would actually be received, but seems to be fixed now. T-Mobile is offering 100 bonus minutes :-)

  • Tyler Williams

    No problems in North Atlanta…

  • William

    All set in Charlotte, NC

  • kb

    Voice and data was out for me this morning (Atlanta, GA). Voice came back online around 9 am ish, and data came back around 2:45 pm.

  • Phalosopher

    all good here in Greensboro NC!

  • TankMorph

    Service was down for me in the Tampa area during the early hours this morning. Probably like midnight to about 6am. I work nights, so I’m constantly messing around with my new N1, and it was frustrating. Normal people sleep during those hours, so no biggie I guess.

  • Olu

    I called Tmobile and the rep looked at outages and did not see any document of this
    outage in Atlanta. Service was restored around 9:30am

  • Texts come in like 5 min after their sent for me (Miami, FL)

  • ryan

    “i want a credit”???????? wtf are you talking about! you are a bitch ass cry baby!

  • phonegeek

    yep im in atl an that outage hit early in the morning scared the mess out of me i thought i burned up my sim card … again ( hint to burnt sim cards never leave you phone charged for more then 3 hours lol)

  • DK Brothers

    “( hint to burnt sim cards never leave you phone charged for more then 3 hours lol)”

    What are you charging it in – the microwave?

  • cal

    im in knoxville tn and i have no data coverage. i can make calls and text but i can not do any data.

  • Cindy

    I live in houston and my service went out at 5:30pm CT. Still out. I use the G1.

  • Matlock

    no outage here in Tampa!! had service all day long!!

  • Matt

    I also am in East Tennessee and have voice and text coverage but neither edge or 3g

    • cal

      yes and its very frustratinggg!

  • Wilma Flintstone

    Wow, I never knew so many of us were from Atlanta. I’m in Gresham Road area and it was out from 2am til around 9:30am for me. How soon was it restored for you my fellow ATL-iens?

  • Scott

    No problems in Orlando for me, was hoping maybe they had to take it down to update the back haul so we could get some 7.2 action.

  • TmoMobster

    For those that might still be experiencing trouble, you need to powercycle phones. The outages was over by 9:30 ET this morning and all services in the network were back to normal at that time.

  • dan

    ive had no service in the western mountain aspen area all day

  • dan

    no service in western colorado

  • CallawayBomber

    Eastern TN (Knoxville/Maryville) outages carried on until the late afternoon…BB Messenger and data services were only accessible via UMA..

    On a side note…

    Friday mid morning here at our house, my wife’s Touch Pro 2 had an H pop up in the Icon area of the signal meter??? It lasted for about 20 min. Then never reappeared.

    Could this be what I think it is??

  • TMOGUY89

    IT was because of Ultra Fest in Miami!! 100,000 people !!!

  • rev2redlineguy

    Cindy..I live in Houston and never experienced any outages at all. I have a Motorola Cliq and I was even able to do the trial update for new software last night (no, it’s not 2.1 but another OTA that actually does something right this time..woo-hoo!). I hope everyone else got their services back up and running. Life is life and sometimes thing happen beyond ours and T-Mobile’s control. Things could be worse in your life so be grateful you have a mobile phone and T-Mobile service.

  • sam

    I have a t-mobile prepaid phone, for the last several days, the service was not available for some time almost every day. It was really annoying. I am in Baltimore, MD 21205. There is still problem this morning 3/30/2010.

    • tmobile user

      Dallas TX as well

  • alura

    I’m in bayonne nj, right next to manhattan. I have a prepaid tmobile sidekick lx and my texting service hasn’t been working for the past 4 hours now. I guess the ‘southeast’ problem is unfortunately making its way up the coast.

  • Joel

    I’m in upstate ny and my service has been out for about 2 hours now.

  • pat

    i’m in texas and there’s no service on my phone either. no internet, no text, no phone. nothing

  • kamryn

    its been off and on in north alabama too, no data on tp2 and aometimes no service but my other line without data is fine

  • James Homer

    These people are so clueless, as is HTC. I spent the entire morning on the phone with these losers, (TMobile), and they kept saying there was nothing wrong. It even got to the point where HTC gave me an order number to get a replacement phone, since we had a three-way conversation with one of the TMobile Airheads, and she convinced HTC that there was no issues with TMobile’s service.

  • phonegeek

    looks like it may have went down again in atl guys im not sure if its just me tho

  • Cupcake

    Is T-Mobile giving us folks affected by the outage any type of credit? This is happening to regular!!!

    • Cupcake call customer care a.s.a.p . they will give you a credit if you raise a stink about it!

  • Alex

    Absolutely no service whatsoever at the Air Force Academy. It went down on wednesday night and hasn’t come back since

  • cottonwood

    Mine just went out, northest. Pittsburgh

  • beebeejean

    Mine is out as well. Dallas, TX

  • Jenn

    My text is down everything else works. Redmond OR

  • rolltide4ever

    Yeah my voice went out. data good. Tulsa, Ok.

  • Leslie

    I’ve been out of service in Monroe, Wi for a few days now. I know it’s Monroe and not just my phone because I recently traveled to Chicago and it was good there.

  • Jill R

    My SideKick has been out since late last night. I’m getting so tired of this!!

  • AngryNessa

    Omg I’m n NC and I just spent the morning with happy Mary the jolly representative only for her to tell me to keep trying at my google account and she doesn’t know when the outage will be over but we surely have 1 My whole frexin phone runs on google! They should cut the bills in half 4 this.

  • I’m in So.California and my family and I haven’t had service in hours. Can’t even call a land line.

  • John

    Orlando is very spotty. Seems like multiple towers are down.

  • VG

    MY HTC HD2 isnt receiving emails, no internet since yesterday afternoon. I am in Denver. I called Tmobile and they confirmed that they were having alot of problems and some sort of credit will be given to me.

  • sharon

    I have not had any network for my tmobile phones for a day and a half now. I am in Ut. Any one else lose there service in Ut.

  • dafidi

    no text in maryland so far.

  • Hydro

    My sidekick’s been out since last midnight, it’s been almost 24 hours and still no text,calls or anything.

  • it seem the company who provide the services and equipments to T-Mobile are French and haveing bad service to distroy the company.

  • T-Mobile Germany is selling T-Mobile usa they can’t make money

  • Sirrom0206

    Outage in San Antonio on 14 Aug. Down for 4 hours.

  • Tommy

    Tmobile texting service out in Atlanta


  • Vmarmour

    my service has been out since 330 central time. seven and a half hours later and after three calls, all they will tell me is they can’t help the system is overloaded and there is nothing they can do. my bill is current yet i have no service and they refuse to credit my account for the inconvenience. i am told to keep checking every hour and if at 330 tomorrow my phone is still off than perhaps they will consider crediting my account a couple dollars. well tmobile dont do me any favors, just do what i would expect as a cell phone service provider, allow me to make calls. needless to say after seven maybe eight years, im over tmobile and their service. the audacity of the operator and the supervisor is too over the top for me. CHICAGO NOVEMBER 27 2010 worst experience ever

  • jean

    Yes till now I Keep losing data randomly and at the most inconvenient times, as of right now I have no data yet again

  • Paul

    Service is out in San Antonio, TX as of 10a.m. Feb. 10th. Might have been out since before that but did not try to make any calls before that. I did use it late the night before. This is really distressing.