FlexPay Customers Experiencing Upgrade Issue


According to our sources, FlexPay customers are currently unable to upgrade their handset via My.T-Mobile.com. Symptoms include, an hourglass that is stuck on the webpage. T-Mobile Support Teams are working to resolve the issue, and at this time there is currently no estimated time as to when the issue will be resolved. Of course you could always give Customer Care a call, and upgrade through them, or you could head down to your local T-Mobile Retail Store and physically play around with the device before purchasing. Stay tuned, as we’ll keep you guys posted! Anyone still experiencing issues? Let us know in the comments!

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  • Jason

    I’m a flexpay customer and have tried several times to upgrade without luck through the web site. I’ve even got emails saying my Cliq has been ordered.. however within a few hours I’m able to go back into the site and “upgrade” all over again.


    Wait a couple of months and switch to post paid I did and now am worry free