T-Mobile Considering Discontinuing T-Mobile@Home Service?


If you aren’t familiar with T-Mobile’s @Home service, basically it’s a service that gives you unlimited nationwide calling from your home phone, including voicemail, caller ID, call waiting, call forwarding, and call conferencing. It’s a landline service that operates by hooking up T-Mobile’s @Home router to your internet connection. This is not to be confused with T-Mobile’s UMA service, which uses a WiFi connection to strength a wireless signal. Rumor has it that T-Mobile is looking to discontinue the service according to a BoyGenius Report source. The new T-Mobile COO realizes that the company isn’t profiting off the service, and is looking get rid of it. We haven’t heard anything about this yet, so we’re going to take this as a rumor until further notice. File this under the rumor/overheard at the water cooler category for now.

What do you guys think, should T-Mobile get rid of the @Home service? Would anyone actually miss it?


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  • No Way! What the hell happens to all those who moved over from AT&T and Verizon and Digital Voice Carriers to T-Mobile for their home phone service?! This is one of the few VoIP products that actually works…

    • raoul

      This @home service is the only reason i have t-mobile

  • Me

    I am currently using Tmobile @ Home. I still have a year left on my contract. What is going to happen to my contract then?

  • Ryan

    I would miss it dearly! For the past 2 years it has replaced our need for a home phone line, at a small fraction of the cost. Please don’t do this to me T-Mo! This would be the first strike for me against magenta.

  • Paul

    There are not enough nice phones that make use of this feature. I would use it if more phones were enabled. It seems a lot of phones have the hardware to use this, but not the software. It is a good service and works well, but people want nice phones AND good service. Not one or the other.

    • Betito

      You’re confusing Talk Forever with @Home. With Talk Forever, you use a cell phone with the UMA feature connected to a WiFi spot to make calls. This article is talking about @Home, where you connected a traditional landline phone to a router and make calls thru the Internet (VoIP).

  • hoop

    it just means no new activations; not actually cancelling your lines just stopping new people from getting it. so if you already have it you are fine just no new people can get it.

  • James

    Oh no, I really hope this isn’t true, you can’t beat $10 a month especially for viop that works.

  • JJ

    Hell nooooooooooooo………….dont do that. It is one of the least expensive plan we get.

  • JB

    I have it and love the quality and you can’t beat the price. I hope this is just a rurmor and not reality

  • DavidinJax

    I love T-Mobile, but the truth is I don’t get a signal in my apartment, because it’s a “newer area” Anywhat.. as long as they don’t touch my UMA I’m happy and don’t care. But the minute they remove the UMA Function I’ll be calling verizon.

  • bob

    more writing on the wall, this ship is sinking!

    • Mega G

      Wrong.. T-Mobile is just getting back to their core business model – good handset selection and great value (i.e. super-competitive rates). They’re doing doing Picture frames, etc etc any more because that’s where the loss is.

  • Eric

    It $10 a month, it’s a great deal, I can see why they would want to drop it, how can you make any money with that service if you have to subsidize the hardware. Granfather me in Baby, just like T-zones! Unlimited network access all the bandwith I can suck down and steaming music I can listen to for 4.99! I LOVE THAT!

  • umaluver

    I dont any signal in my house whatsoever from any carrier, so the UMA is a blessing. Its quite dissapointing that we arent getting new UMA handsets. One can hope.

    On the brighter side, my buddies iphone has had 4 bars in there for the last 6 months or so. :X

  • whyhellomichael

    No one is touching uma. Anyone who thinks uma is being messed with needs to re read the article.

    • umaluver

      I read the article. Notice the lack of new UMA devices. It all goes together regardless of what this ‘article’ says.

      Both UMA and @home are definitely being ‘messed with’

  • Mega G

    You have it backwards… T-Mobile is keeping @Home (the landline service). It’s the UMA-based one they’re going to phase out.

    • Eli_the_great89

      Actually no sorry to say you have it backwards.
      T-Mobile has already discontinued their UMA feature due to their
      new unlimited plans.
      This article is on the $10/month @home landline.
      Read carefully kiddo.

      • Mega G

        Don’t call me kiddo you gonad.

        I know people AT T-Mobile. They’re not getting rid of @Home.

        Blow me.

  • Shootingblue

    This is one of the services that keeps me with t-mobile. I always looked at it as a perk that came with being a customer. If they get rid of this and disconnect current subscribers, I may have to look into another wireless provider. Between this and the new rate plans getting rid a my faves, it looks as if t-mobile may be changing directions on the great services that they provide to their customers.

  • Troyag1

    This is a bad idea, the I started the @home plane with the nokia to get a home phone, then when I could I got the @home router and have been using a standard pair of cordless 2.4ghz phones. None of our cell phones are on this service so I’d hate to give up my home setup if they go foward with this. Like others here if I switched to evil V-brand I could get calls inside my house.

  • ballhawk3

    Truely stupid if they stop this.

    It’s not making them money? They obviously don’t see the trickle down effect.

    First off…in order to have @home you must have a t-mobile line to go along with it (no @home by itself), which makes it selling like a data attachment, adding $10 data feature on everyone’s account every month. And for 2years, thats $240 extra revenue for them that really doesn’t cost them much (it goes off your internet connection). So…they lose money on the router you say? First off, I think they charge a little too much for the router, its practically full price in my book, but a 2year customer will shell out $240 for the life of there contract. Also how often will someone upgrade their router? People can stick with it for 3+ years I think.

    @Home also allows them to snag customers who wouldn’t consider t-mobile because of the reception in there house. Or customers who move to a near area, have no reception, now they have the ability to retain that customer. They can also sell heavy users on the Unlimited UMA calling for another $10/mo, more cash flow.

    Let’s keep in mind, UMA keeps people off their actually network and through wifi. Which helps with traffic and maintanence, i’m prerty sure that saves them money.

    I don’t know what these exec’s are thinking. That’s almost like saying let’s kill the Customer Care department, cause its costing us too much money and doesn’t generate any revenue.

    How can they not see the value in their own product.

  • Bill48105

    There were 4 reasons I switched from ATT to TMO:
    1. MyFaves because most of our calls are to a select few
    2. @Home because $10/m was a lot less than $30/m for Vonage
    3. UMA because it gave us service in poor coverage areas (which are plenty)
    4. Cheaper than ATT

    They’ve taken away 2 so far & working on a 3rd. (Don’t give me grandfathered BS because I can never change my plan base minutes or lose the features)

    I take it TMobile doesn’t want me as a customer..

    • umaluver

      I see they’ve only taken away 1 actually.

      • Bill48105

        Soz umaluver yer on drugs or splittin hairs, or both. Not sure which you are counting as the ONE but:
        1. MyFaves is only available if you already have it & never change minutes. For many that is not an option for too long (life changes and so does your cellular needs)
        2. @Home is what is on chopping block per the article. Granted we should be grandfathered in but it has been good selling point for me trying to convince people to switch to TMo.. Cuz they could move their home line, keep the # and save a bunch of #. Not to mention helps cut down on anytime minutes if you use @Home when AT home.
        3. UMA still works but they took away unlimited calling add-on unless you are grandfathered in. If you ever want to change your plan you lose it. Again another feature I pushed friends/family on if they could live with the dismal choice of UMA capable phones. It is a VERY handy feature to have when you are in an area with no TMo service or inside buildings where cell signal doesn’t travel too well. Wifi is EVERYWHERE. On top of that you save on anytime minutes IF you had addon before they dropped it. TMo is clearly dropping UMA or why else would the eliminate most UMA phones from their site? Eliminate the UMA search feature? Eliminate most UMA or wifi calling terms on their site? And on top of that no new WM or android phones with it. Just a bunch of crackberries & the 2009 Shadow. The rest are gone & none on the horizon. UMA is dead for TMo but they just haven’t mentioned what the replacement will be. Likely a femto microcell box of some sort but they desperately need something with their horrid coverage in many areas.
        4. They are def still cheaper than ATT & even more so now. Get the pun?

      • umaluver

        no need to be so long winded sir.

        1) my faves = gone
        2) @home = not gone
        3) UMA = not gone
        4) cheap = not gone

      • Bill48105

        @umaluver I was long winded to ensure I was clear as to my rationale. Based on your response it was a waste of my time to bother. Your list should say MyFaves is not gone per your logic since people are grandfathered in & still using it plus Unlimited Even More users can request for MyFaves interface to be enabled so technically the one thing you say is gone really isn’t any more than the one I consider gone (UMA) and the one that appears to be gone soon per this article (@Home). I tried to keep this concise for you but unfortunately I wanted it to convey some meaning which requires a minimum amount of words. Perhaps you want to go back & re-read my previous statements & understand their meaning before commenting again because I’m not sure you got what I was saying.

      • umaluver

        so none of it is gone? then maybe you should quit your long winded bitching?

        the four reasons you came to tmo are still in existence. wah.

    • Bill48105

      Quite bein a turd. The article is about speculation that @Home will be gone. (Look up discontinuing from the title) You yourself listed MyFaves as gone. I explained why I consider UMA gone. (Gone as in no long an option for new customers & eventually not for existing customers either) You are splitting hairs but you’re bald.

  • neel

    If they remove UMA, I am going to switch, that is the main reason, I am in TMO

  • Barakuda


  • ac2913

    Definitely not true…..we have monthly quotas for @Home….def not happening…

  • mike


    • Eli_the_great89

      They already discontinued the UMA unlimited HotSpot calling due to the new unlimited Even More and Even More Plus plans. Though only NEW signing customers or even existing customers looking to add it on after this change will find that it is no longer available. But be assured that people who had it on their existing plans and services before these changes were made will only be GRANDFATHERED…..meaning persons like YOURSELF and others that have it already will not be affected nor bothered.

  • There seems to be a lot of confusion here. Hotspot@home is the UMA service, is it not? @home is the VOiP service.

    • eli_the_great89

      it’s understandable if you’re confused…it can be a little tricky.
      The Unlimited HotSpot Calling was a feature for $9.99, which is discontinued but grandfathered for those who currently have it, with HotSpot all you need is a UMA capable and/or WiFi Certified phone (i.e. Blackberry Curve 8320, Pearl 8120, Blackberry 8820, Blackberry Bold 9700, T-Mobile Shadow, and etc). Now since you have this phone, whenever reaching a HotSpot whether it being a Starbucks, an Airport, a Bookstore or any other place that has an OPEN WiFi enabled signal, all you have to do is flip the switch on your WiFi or if it’s already on it seamlessly transitions from cellular network to WiFi; now it’s VoIP.

      With T-Mobile @Home which is a $10.00 feature, they particularly advertised a cordless phone and a particular Nokia phone, though you can use your cellular phone thats UMA capable with this feature as well. You need a few things for this service though. You must have an existing Internet Plan with an internet provider like Verizon, Optimum Online or At&t and others, and you must purchase a Wireless G router if you don’t have one already. Now with these requirements and the addition of the feature enabled you’re ready to make VoIP calls.

      They’re both VoIP calling features and they’re both on or around $10. They’re very similar if not the same, just T-Mobile advertises it a bit different.

      FYI: its a shame they got rid of HotSpot calling and are thinking of doing away with @Home because these services didn’t only offer Unlimited Calling (which they’re offering in other ways) but they also provided Crystal Clear phone calls and the VoIP calls reduce the amount of RADIATION that enters your ear from your cellular phone. (if you’re wondering why or how, its because it’s no longer having to struggle between the carriers cell sites and its using an internet based signal)

  • dave

    well if tmo gets rid of @home…. i guess its time for ooma

  • Jason

    Wow that would really sucks T-Mobile meets all of my families need and getting rid of home phone would really suck!!!

  • cougle

    I think femtocells will be coming out for tmobile like their parent company in Europe. They phase uma and hotspot@home out so you can use any phone with femtocell that works in a 5000 square foot house.

    • Bill48105

      Problem with femtocells is they are usually locked down to a handful of authorized phones so you essentially need to buy one for every location you need the connection & a way to hook it up. With UMA you can pretty much connect to about any wifi and it’s EVERYWHERE with essentially no new equipment to buy. TMo is really stupid to blow off such a great thing but I believe the biggest issue was abuse by people using it where they shouldn’t (out of country for example), 911 liabilities (femto’s have gps to locate you at least which also controls where you can use it) plus people essentially getting ‘unlimited’ calling with lowest cost anytime plan by just hooking up to whatever wifi they happened to be on. The other issue was supporting it and having people complain about call quality issues when used on a wifi router that is overloaded. It boils down to $. They can make more with femto selling you boxes to put everywhere, have more control of your use it, limit where you can use it, and limit support headache. Can’t say I blame them other than people who love UMA freaking out but they know people have short memories for some stuff & will soon forget & move on.

    • watbetch

      Yeah that’s what I’m thinking, hold the phasing out if @Home. They’re probably replacing UMA with femtocell’s because UMA seems to be more of a pain to implement rather than a 3G femtocell. I’d LOVE A femtocell.

      I just got @Home, they decided to bring it into the new rate structure and raise it $5 so I doubt they’re going to toss it out the window.

      • Bill48105

        We have @Home & it is great add-on and silly for TMo to drop even if they don’t make $ (indirectly they did because it was one reason we switched to TMo in 1st place. It certainly wasn’t stellar coverage. hehe) but I will say we also have a voipo line that is $8/m when paid yearly (run by hostgator) and I think call quality is a lot better on voipo than @Home. Plus a TON of settings in web admin that TMo won’t even let you at. There is more of a delay with @Home vs voipo and more garble on @Home vs voipo. (Yes I am comparing with low network/internet traffic) Anyhow if TMo does away with @Home we’ll move that to voipo in a second, as line 2 on our existing adapter. (Which is free btw vs $40 or whatever TMo charges.) And NO I don’t work for them! lol

  • drivethruboy168

    If T-Mobile was gonna discontinue @Home, it would not effect the customers that currently have it because they have it already. It would be the people that wanna sign up for it. We won’t offer it anymore.

  • Roger

    I think a lot of this is T-mobile’s fault. The services they provided are clearly loved, but they seemed very capable of making a complete mess on their web site making it a lot harder for people to figure out what exactly was being offered. Heck even Tmobile geeks posting above can’t agree on which name corresponded to which piece of functionality. “Make calls over wifi” is far more descriptive than random combinations of punctuation and words. There were also issues with the quality of the UMA implementation in various phones – see endless forum postings with never ending tuning parameters. I’ve personally experienced it too with high reliability on some access points and dismal on others. (When it fails it does so after a few minutes of being in standby or at the beginning of a call, usually dropping the call.)

    If Tmobile drops UMA, either by canceling or by not carrying new phones that have the functionality when I need one again in the future, then I will have to change carriers – there is not enough signal at my house from them but there is from other carriers.

  • mike

    U guys should work at tmobile to know that the @home service has many flaws. U can’t use it if u have anything that ties up your phone line ie alarm, fax… it is a suck a hassel to sell and if u actually sell one the return rate is like 70%. @home is a good concept but it needs to be fefined. Btw it sucks if u want to use it for internation calls.

    • watbetch

      It’s perfect for me, anyone that has a fax should throw it in the garbage use eFax and I can get a local line for $5 through my phone company over standalone DSL.

  • mike

    Verizon offered this same concept about 4v years ago and dropped it only after about 6 months

  • Andre

    I have @home too. I’ve been waiting for magicJack to offer the number transfer feature to jump ship. It’s much cheaper anyway. Only thing it: you need a computer on all the time. :-) I’m just hoping I can transfer before Tmo dropped the service.

    But I don’t think they can or will drop their user before offering a compensation or an alternative.

    • watbetch

      The MagicJack is garbage, all of the money you’re spending running a computer all of the time completely offsets any savings. It has major problems as well and it installs adware on your computer.. they will also cut you off if you talk too much.

      • Bill48105

        No kidding. It has to use more per month in electricity than you’d pay for @Home, even if you use an old ‘free’ computer for it vs buying one. What a waste. I know there is a way to get it to run on a thinpc but why bother, not worth the trouble. Part of why they won’t let you run a convenient & power saving VOIP adapter like Vonage is fear of regulation. They want to be compared to Skype (not regulated & no # transfer or 911) NOT Vonage (regulated, taxed but # transfers).

        @Andre As far as waiting for # portability. Doubt it is going to happen. MagicJack doesn’t want to be regulated like a real phone company (responsibilities like E911 along with costs, taxes, fees, etc) so odds are they’ll keep things the way they are so they can keep it cheap. Otherwise you’d be paying more in taxes/fees than their service. lol

    • Nate

      MagicJack = no free tmo to tmo minutes like with @home = No Thank You.

  • Scott

    I love my @home service, $10 a month for a home phone is 1/2 of what I would pay on any other provider. A cable ip phone here is over $20, the phone company charges close to $30 with any services (caller ID, etc.). The only thing I can think of is going to the MagicJack thing if TM dumps @home.

    • Bill48105

      Voipo is only around $8/m if you prepay for a year for unlimited & all the features. I have it along with @Home & I think it has better call quality than @Home. Definitely WAY better than MagicJack any day. If TMo kills @Home I’ll switch that line to voipo too but odds are I’ll be grandfathered so we’ll see.

  • DCT

    They have probably taken away the @home option but if you want you can get the unlimited plan which is essentially the same thing. As long as you get the unlimited talk you can still use your @home service, but is no longer free from calling from a wifi spot. I’ve just had to change my plan since I recently got the N900 and so I went in to get the details. In the end what happens is that the calls you make from the wifi are going to be taken out of minutes you have. So essentially if you still want this plan, just jump onto the $49.99 unlimited talk plan. It’s about the same price as it was before for the lower plans plus the $10 at home.

    Personally I just dropped mine and went with the Every something plus 500 minutes and unlimited text and web for $59.99 since I don’t get that many calls.

    For most people that have this plan and already have the cheapest plans it may not work as well for you. But for those that have a plan that is already about $49.99 with the @home you’ll be getting the same thing.

    I’m not a tmobile representative I just happened to had to go into the store to change my plan :p.

  • mohit

    If the get rid of @home my parents would be w/o a landvoip service and I will leave Tmo as well. They are starting to hire “Even More Idiots’ than before.

  • shawn

    tmo @home service is one of the best offerings tmo has, and the only reason why i have a home phone. it is not profitable because they do not advertise the benefits it could offer, in fact i have never seen it advertised at all. tmo needs to wake up and understand it is the little things that keep their subscriber base afloat and tossing services such as this will only mean more lost subscribers.

    remember tmo, customer service awards can only do so much.

  • Andy

    This would be really stupid if T-Mobile discontinued the Hotspot @Home service because I live in a hole or valley and with no service and the only way we get phone service is with our Hotspot phones.. GAF!

    • Bill48105

      They’re talking about @Home (Literally AT HOME as in HOME phone service) not WIFI@Home aka UMA aka $10 Unlimited WIFI calling (calling with your cell phone over wifi) which hasn’t officially been dropped but they might as well have considering they’ve dropped most phones that support it, new phones like Android & TP2 don’t support it & they’ve removed most mentions of it from the sales web site. So yeah either way you’re screwed. lol Hopefully for your sake TMo releases a femtocell ASAP or you stay grandfathered until you croak. :D

  • Dave Grohl

    Who is the new COO anyway?

  • Bill48105

    You know based on the confusion in these comments do we really need to wonder why TMo is ditching @Home, WiFi@Home, Hotspot calling, Unlimited Hotspot calling, UMA, TalkForever or whatever else people can come up with to get them confused?? It doesn’t surprise me, TMo was stupid for coming up with such stupid & confusing names for such cool products/features that even their own employees get confused! When talking to sales I had to explain to them the difference! Calling into CS most of the time I have to explain the difference or correct them. I love both services but wow good riddance! Maybe they can release replacements with better names and then actually market them so people know what they’re missing out on.

  • safil

    absolutely upset!!! i hooked up my parents house w/ the tmo@home hotspot router and all is well. why not do like sony did w/ the ps3 when it first came out and take a loss. work on it and then it 2 or 3 years it will be profitable. who am i kidding. love to have it but, truth be told, there arent gonna be many land lines/voip going into the future. almost everyone has a cell phone so the need for land lines is little. and furthermore, the mobile carriers know this and its in their best interest to cancel/stop/discontinue land line use and offer incentives for a mobile line. already there are practically no PUBLIC pay phones left.

  • cellfreak

    even if they get rid of it, it’ll most likely be supported just like all the other services they’ve gotten rid of and grandfathered. but i’ve looked at sales reports and it’s not even really selling anymore…it’s probably for the better. but like i said, i doubt current users will have a problem. i don’t think they would discontinue your service too!

  • beastly

    I really don’t understand why they’d ditch the service altogether. If it’s not profitable, double the cost. If people buy it, then it’s suddenly become profitable. If not, you’ve effectively killed the service anyway.

    I think they should just sell basic service for $20 a month with unlimited nights, weekends, and UMA. Charge low “overage” for everything beyond that, or give people unlimited cellular use for $30 a month. That way, you can stick your SIM card in a router and get @home for $20 a month, but have the flexibility to pop it into a cell phone if you need to. Unlimited plans would be $50 a month for cell service, just like they are now.

    Agreed that the website is way too confusing. If you want someone to buy something, you gotta make it easy and intuitive. Ditto with their names for things.

  • socalfrank

    I had the UMA service which didn’t work that well for me. My house is large and the router was not reaching far enough.
    The Voip service has been good, but with the unlimited plans, I’d rather have less phone numbers to give out and just stick to my TMO cell line.
    I can highly recommend Ooma though for anyone who needs a VoiP service, and it’s FREE after you bought your equipment.

    • Bill48105

      Yeah coverage is an issue with UMA and a support nightmare especially on public hotspots that are overloaded.

      ooma might look like a great deal but you’re essentially taking a risk that the hardware won’t die on you because then you’re SOL & need to buy another one. Your break even point with vonage (high end) is like 9 months which isn’t too long but on the lower end it’d be almost 2 years for @Home or longer for something like voipo. If you’re lucky & the box doesn’t self destruct in at least 2 years (anything from lightning to the kids to getting stolen) then you could end up paying a lot more in the end. Plus remember the device only comes with BASIC services & you need to pay extra fees for some of the more advanced stuff. Granted some is optional but much or more is included with other voip systems by default. Anyhow it’s an option but people need to consider the real possibility the devices might not last long enough to break even let alone get ahead. Granted some people are extremely lucky & the box could last 20 years & they’d have a great deal, assuming you stick with base & the taxes/fees don’t get too high.

  • AndroidGuy

    Wow. someone has messed up and confused you all.

    hotspot at home is what is being discontinued. the info is dated.

    @home isnt going anywhere and is getting a major overhaul in Q1

    i have never understood how you all get so worked up over this rumor-blogging

    • watbetch

      That makes sense.. what is replacing hotspot calling?

    • Bill48105

      Well we can only go by what the post & article it links to says. Why else are we here on this site reading up then? Granted you need to take rumors with a grain of salt but that’s why we’re commenting on it, to give our take on it, true or not.. Either way we wait & see what materializes & what doesn’t.

  • sirjakeyjake

    Would be fine with me. Cheap is cheap, but you get what you pay for. Not only was I told in-store that you could do anything a regular landline can do, but we’ve had a lot of issues with our router and phones. When my contract is over, I’m probably going back to Comcast.

  • KB

    UMA is still available even with the unlimited plans. It’s still $9.99 a month. I don’t know where you people have gotten this disinformation (probably and AT&T plant). They just change the name of the plan, though it still exists.

    • Bill48105

      From TMobile sales & customer service. I just called both & both told me the wifi@home unlimited calling option is no longer available unless you are on one of the old MyFaves plans. If you have a UMA-capable phone you can still USE it but any talk time comes off anytime minutes as if it was a cell call so myfaves,m2m,n&w still apply. How many more times should I call? Do you have a special code or password that is needed? Obviously there is confusion not only between those of us here on this site but also at TMo itself.

      Btw it is funny you say it’s $9.99 (which is the old MyFaves price) vs say $10 which is what they did with everything on the EM plans to round things off & make them simpler. And I take it the fee on an unlimited plan only makes sense if it gives you use of TMo’s public hotspots vs using your own wifi routers.

  • vikingfan45

    OKAY everybody the only REASON T-MOBILE DID WAS ……………..WAIT FOR IT………………..

    TO REDUCE CHURN….. Its the only reason why t-mobile released this product lol……………………..

  • Jiggin

    I have two @Home lines in service. I moved from the telco and the cable company to TMO @Home shortly after bringing my cell service from Verizon. UMA has not been reliable enough for me to have cell only service at my home office. Rumor also has it that UMA is at risk of going away too. My Faves is already heading out. Maybe it’s time to look elsewhere for home and cell service. TMO may be the price leader but it’s the extra services and Customer Service that keeps me on board.

    Without the extra services, Verizon starts looking better to me. Larger calling area, largest 3G coverage and always #1 or #2 in Customer Service.


    i have both.

    i love them both.

    just bought a used crackberry 8900 to replace my katalyst and i’m really starting to love it as well.

    if they discontinue them, bye bye bye.

    i won’t have to pay penalties to leave and i’ll have 2 brand new droids and a verizon network extender with a 19% corporate discount and all my numbers ported in 2 days.

    after 9 years of voicestream and t-mo.

    sure seems kind of funny though, when t-mo germany is touting using LTE for making calls and some corporate clown is shooting down a primitive form of LTE………

  • kershon

    I was on a contract family plan when the new em and em+ plans came out which included 2 cell phone lines and hotspot@home. I switched to em+ family plan. This included the 2 cell lines but I was told that the hotspot@home line would have to be considered as a 3rd cell line and would cost $30 unlimited or $10 for 200 minutes. I went with the unlimited everything plan for the 2 cell lines but only the 200 minute plan for the 3rd because I rarely use the home phone. I do use the wi-fi for uma calling and to run my laptop. One day a while back I was browsing the tmo website and looking at the phones and they listed the same router as @home so I checked it out. It is the same as the one I have. So I checked the plans and lo and behold the unlimited @ home calling is available for only @ $10 per month. I called customer service and asked why I only had 200 minutes when I could have had all along unlimited. As pointed out in some of the other comments confusion reigns supreme, at least when the new plans first came out. It was just set up as an additional line. After explaiining that I originally had the hotspot@home in the beginning, and would like to continue to have it although I probably would never need the unlimited minutes the cs rep switched my home service to unlimited. I also inquired about limits on uma calling and if minutes used were considered minutes against my plan. I was told that uma is unlimited also and do not count against any plan minutes and any data over wi-fi the same. This was good news because when I am at home I always run my phone over the @home router. Now I don’t know if this helps or adds to the confusion, but it is my .02 worth anyway.

    • kershon

      One more thing. The cs rep also told me the uma calling is also unlimited on the plans that are not unlimited talk. So if you are on a plan with only 500 talk minutes you should be in great shape if your phone is ima capable.

    • kershon

      One more thing. The cs rep also told me the uma calling is also unlimited on the plans that are not unlimited talk. So if you are on a plan with only 500 talk minutes you should be in great shape if your phone is uma capable.

    • kershon

      One more thing. The cs rep also told me that uma calling is also unlimited for those with plans that are not unlimited. So if you only have 500 talk minutes you should be in great shape if your phone is uma capable.

  • kershon

    Sorry for the triple post. I keep getting server timed out error message.

    • Bill48105

      Sure! You just want to compete with me for most posts in a day! :P That stinks what happened but doesn’t surprise me. Ever since they changed plans around there is MAJOR confusion when talking to TMo sales & CS because seems we all get different info lately, they often contradict each other & the web site. I’ve now talked to 10 different people @ TMobile and every one has said the same thing: UMA aka WiFI@Home still exist & you can use it without doing anything on your plan/services BUT it will use minutes so they suggest I be on an unlimited anytime plan but it’s not required. What doesn’t exist anymore (except for people grandfathered in on MyFaves) is $9.99 unlimited wifi calling service. Anyone who is on Even More has to use their minutes or get an unlimited talk plan. I’m not making this up, just summarizing what I was told on the phone.

      So I went to TMobile’s site & created new plans. I tried every combination of EM or EM+, limited or unlimited and used the Shadow because that supports UMA wifi calling and under ‘extra minutes’ there is NADA. That is where it used to be back with MyFaves plans but not now. There is a hotspot option but that is for wifi use on TMo’s hotspot which is not the same as unlimited hotspot calling.

      Obviously something screwy is going on. Either the people one of us are talking to are giving us a load, some have no clue or there is some secret phrase you need to say that lets you get the feature enabled even though they all insist it doesn’t exist for EM customers & isn’t shown on their site.. Either way I’d be careful & check your usage online! Make sure your anytime minutes are not being used when you make calls. Of course you’ll need to test on a week day, during the day & to a non-TMo customer. ;) I know on my account it showed online it was a hotspot call & anytime counter did not change. I need to test again but I think it still shows hotspot call but anytime drops which could me misleading.

      • kershon

        Bill4108 if I was going to try to compete with you I would have made more than just 3 of the same posts. Ha ha.Lol. Anyway come Monday I am going to do a test like you suggest. I will shut off the network and run straight wi-fi and make a call and note the time and lenghth of the call. When or if it posts in my account useage I will know. Thanks for the tip.

      • Bill48105

        Btw I checked & it shows “(U) ? (U) HotSpot call
        Minutes used on calls placed while connected via Wi-Fi to your wireless router using Unlimited HotSpot Calling service or via a T-Mobile HotSpot location.” under Call Type when you make wifi call but that doesn’t mean it doesn’t use your whenever minutes. Like you said you’ll have to test during peak hours & see but I checked my past bills online & there is a special line (along with Whenever, T-Mobile to T-Mobile, @Home, etc) that says “Unlimited HotSpot Calling” that shows a counter of your WiFi minutes used. I am pretty sure that counter went up 24×7, in other words it superseded M2N & NW but I can’t verify now because we lost Unlimited Hotspot Calling when we switched to EM+ plan to save some $ and get more Whenever minutes instead. Often our phones would switch back to cell from wifi on their own without us knowing and we’d get charged minutes thinking it was free because it showed WIFI on the screen. We found out the hard way that if the phone happens to be on cell when a call comes in & we don’t know (talking via Bluetooth so not looking at the screen) and got talking we’d rack up the minutes. Checking during the call doesn’t help because the phone would sometimes switch to WIFI right after connecting or mid-call (that’s how it’s designed which normally would be a good thing) but it only mattered how the call initiated so we were still charged minutes. We essentially had to look at the screen when a call came in to make sure it said WIFI before answering which was a pain. Too bad the phone didn’t say on the screen how the call was initiated but that would have been too much to ask. ;) Anyhow that’s how I reluctantly gave up myfaves & unlimited wifi in favor of more Whenever minutes and get to save like $30 per month, we just use @Home line more to cut back on cell minutes.
        PS. LOL yeah way more than 3 posts & WAY more words in each too. :D

  • Ok, enough with the bash T-mobile employees. Not all of them know everything, they just need to brush up on the training thats provided for them. I’v been in the industry for 3 years now and have worked at Sprint, Verizon and now at T-mobile. Neither company had it’s perfect reps.

    In regards to the article, we have not heard anything about @home service being cancelled. If it is it’s because we don’t sell enough of them, the interest for home lines just isin’t there anymore voip or not. Internet service on the other hand is a must, What T-mobile needs to do is come out with some sort of internet service that’s not the 5gb USB stick.

    I also don’t see UMA going anywhere, if they were phasing out UMA they wouldn’t have bothered engraving the technology on the 9700.

    • Bill48105

      I can’t speak for others but I wasn’t bashing TMo employees, I think they are the best not only in cell land but about any CS I’ve dealt with in any industry. That being said I stick with what I said: They need to get their sheet together & fast. I’m sorry but it is their job to know what products/services the company they work for sells, both past & preset, or at least anything they’ll run into for grandfathered plans. If you are a TMo rep then you shouldn’t be defending poor CS & sales reps you should be pissed & mention these issues to your managers so that the employees can get a refresher and serve their customers and they can remain top notch. Even More plans have definitely been out long enough everyone @ TMo should be not only caught up but pros.

      I think it’d be a bad idea for TMo to get rid of @Home service (the land line replacement HOME PHONE) but they really should think about renaming stuff to make it easier for people to understand which is which.

      As a TMO employee can you clarify if unlimited wifi calling is still an available option for Even More plan customers?

      As far as UMA going away, why was it removed as search option on Tmo’s site? Why were most of the UMA-capable phones dropped? Why is the Shadow the only WM UMA phone? Why don’t any Android phones support UMA? And (unless I see proof otherwise) why is the unlimited wifi calling option no longer available?

      • lowboy14

        Well, I work for TMO as well, and the UMA thing hasn’t completely taken off yet. we are the only carrier in US that offers UMA handsets. You don’t see a huge selection because of that, and the fact that the FCC has tight restrictions seeing as no one “owns” UMA, that is why it is Unlicensed Mobile Access. The feds want to own and control everything. It is no longer an option because the vast majority of the UMA unlimited customers are businesses, and they can still get it.

      • Bill48105

        @lowboy14 AHH so you’re saying we need to be a biz customer to get it? Why would TMo take it away from non business people because business people are the main users? You lost me on that one. ;) Still seems funny that of the TONS of calls into CS they’ve yet to let me add it back in especially considering I had it before on my MyFaves plan. (Obviously I know it exists, I used it!) I could understand them restricting future customers from getting it but it’s stupid they restrict existing customers. Thanks for the info.

      • john

        Actually, there is no more wifi unlimited calling feature, ie entirely removed from the billing system as it relates to the em and em plus plans, it is entirely incompatable, the designers of the system can make features that just don’t work with the plans all together.

    • kershon

      No cs rep bashing intended. As a whole they are a great group of people and try very hard to accomodate customers. I do think that all reps should be on the same page so that it puts an end to the confusion. If more training or clarification is needed for them then T-Mobile should get them in the class.

      • Brandon

        UMA is not gone… Unlimited hotspot calling is grandfathered, not available on/after october 25th, 2009… @home service is absolutley going away, most likely by february… and no, the service really doesn’t bring more customers in. One store is lucky to do 1 @home acivation a month…

        And csr bashing is sad… you can’t go into any store or call any company and expect TOP NOTCH from every employee. The poor csr’s had a 30-minute training on the new plans, the day before they were released. and 7 minute (yes, 7 mins) the next day… Device trainings are computer slide shows with a quiz at the end, and the csr’s are allowed 15-20 mins to view the show and take the quiz… how do u expect them to retain the knowledge? To be a GOOD csr, you really need to love cellphones and the service and be willing to do your own research outside of work. The csr’s are on the phones from the time they walk in, to the time they leave… this leaves no extra time for research.

      • Bill48105

        Bummer Brandon, sad to see UMA & @Home go. :( I’ve been into many TMo stores and you have to beg to hear about @Home. I’ve heard sales people telling customers they wouldn’t want it because it’s junk. WTH would they do that? No wonder only 1 sale a month! Bad to blame the services because TMo did awful job of marketing (I found both on my own by accident and people I tell about them are always like “wow those sound great, how come I never heard about them?”) plus if the employees of a company don’t know the products & services they are selling it is tough to get sales. Not bashing employees, I think TMo dropped the ball, but I think if I can pickup & comprehend the pros/cons of something like UMA or @Home on my own in just a matter of minutes I’d hope a specialized direct training would work even better.. OK perhaps I’m not average Joe like most people reading sites like this but when TMo hires people they should be screening them for capabilities to keep support top-notch, even if that means not hiring some people or putting them through more training or requiring a certain amount of time studying the products & services.. Again, TMo needs to step it up & it’s bad to blame great services.

  • Tournstone

    I have had @Home since it began. It was a little iffy for the first couple of months, but has worked great since. I love the price and now love the service. The product itself may not make money for T-Mobile, but how many costumers do they bring in or retain by having this product? I for one put up with the less than exciting (for me at least) phone selection and proprietary 3G network simply because of the value-added service. My wife and I have thought of leaving on more than one occasion and it always comes down to “well, our home phone is with them and it works well and is a great price, so we stay”.

  • Jacob

    Oh dear god not my $13 (after taxes) a month home phone NOOOOOOOOOOOOOO!

  • raholco

    AT&T Shutdown their version of @Home (CallVantage) earlier this year-so its noit surprising to hear this possible going down.

    • Bill48105

      Similar but not exactly the same because CallVantage was run by the landline side of ATT vs cell side (ATT Mobility) so it probably wasn’t that they weren’t making money on it (CallVantage was still like $45/m for everything vs $10 for @Home) they just saw it as competing with themselves and an experiment gone bad you’d say.

    • watbetch

      CallVantage was probably replaced by U-VERSE although availability isn’t that wide.

      • Bill48105

        True, I bet uverse played a part in them dropping it or perhaps CallVantage was a testing bed for UVerse calling. ;)

  • JBLmobileG1

    I think getting rid of Tmobile@home service would be a big mistake for Tmobile. Like someone stated above it may not make much profit for Tmobile but it adds an added value for the customer who has a landline. I myself use this service and just signed up not even that long ago and really like it. It beats my old home phone bill. The reason why I think landlines even exsist today are because people who talk at home or use their phone for business at home don’t want to be stuck holding a cell phone for hours on end. Plus of course they are still the cheapest route if you need to call international. If Tmobile gets rid of this service what will become of the current users? I am sure we will still get support but what if they stop making the routers and ones router breaks? Would we be stuck with a service and not be able to use it. Hopefully this is all rumors because I hate to lose my landline number that I have had for years. Its a number my kids memorized and I don’t want to port it again to a company that will charge me more. I find it hard that Tmobile would get rid of it also because not even that long ago they offered people $200 or something like that just to port their number to the service… why would they have even bothered? The only reason I could see Tmobile doing this is because of the rumors of them buying out clearwire (clear) which also offers their own home phone service with their internet plans… but its also $25 and not $10. Again no thanks! True I don’t use my landline as much as I probably do with my cell… but I prefer to use my house phone when I am home. Tmobile if this is true you better still support your current customers with hardware etc. Although if this is true… its just another mistake that may just cost you more in the end.

    • Bill48105

      Well many people like my family like having a common house phone along with a cell phone for each person to carry. That way you give the house # for Dr’s etc along with cell #’s for emergencies otherwise it ends up a mess with them leaving messages with one person while the other is home waiting etc. Plus you get unlimited calling on the @home line to save cell minutes. You get less exposure to electromagnetic radiation from cell use, better call quality, the comfort of a house phone which is likely more convenient too because you can have multiple phones throughout the house vs just 1 cell that you have to carry on you or run to find when it rings. Granted the XLink gateway helps by connecting cell via bluetooth to house phones but call quality is WAYY better on @Home than all that converting via wireless going on. Cell waves->cell phone->Bluetooth waves->XLink->Cordless base->cordless waves->cordless handset. 3 wireless signals all criss-crossing for 1 call.

      Btw JBLmobileG1, even if the drop it odds are you’ll be able to get the adapters on ebay etc for a long long time. Besides in a worst case scenario just pull the SIM chip out & put it in a cell phone.. (That too is one of coolest things about @Home. Try that with vonage!) Or they have to give you a chance to port it somewhere else as long as you don’t cancel the service.

    • ItsMANgenta

      T-Mobile was offering those $200 for customer’s to port in from another carrier to help cover the costs of an ETF if applicable. It wasn’t just to activate an @Home service.

  • Mr. VIP

    I don’t think it should be discontinued because it is a great service and a great value (FOR THOSE WHO DO HAVE LANDLINES or LANDLINE NEEDS), but T-Mobile as a company needs to quit trying to push it like it is the greatest thing since sliced bread. Too many reps in my store have been written up for poor @Home performance. It’s because nobody wants to have a home phone when we can give thm a cell pone with UNLIMITED minutes for so cheap. If cell phone use cost the same as it did in the 90s, then a $10 home phone would be a freakin steal! To make all of this rambling short, T-Mobile should keep it as an optional service for those who want it, but not try to cram it down our (the reps) or the customer’s throats!

  • alan

    being a tmo employee i doubt the @home will be discontinued… As far as the wificalling or hotspot calling availability on EvenMore and EvenMorePlus, I honestly can not give a straight answer on whether its available or not. It sometimes appears as an option on the screen and sometimes doesnt. Reality is that it sometimes appears on our screen and sometimes doesnt. My advice for people that want it or are looking for it, I would just say it depends on the REP that you get. If you get a good rep that will add it for u, well thats great cuz sometimes some reps are lame and will say its not offered anymore which sometimes makes us sounds like liars and complete idiots (in my opinion). It really depends on the rep you get, i.e. today a co-worker of mine said a mytouch will not work at all without the internet and refused to sell a mytouch @ full retail without the internet. For those of you that are tech savy know that the phone WILL WORK but you do need the internet just to set it up initially and in order to access email and android market. Get my point?

    As far as UMA, i’m not sure why tmo is making less and less phones with this feature. I talked to a Samsung representative that had the Samsung Behold II months before the release date and she told me that TMO does not want Samsung to make any more phones with UMA. In my opinion most if not all phones should come with UMA because almost everyone has wifi in their house and with this we would get far less complaints about not getting signal inside customers houses but getting perfect signal right outside their door. Funny thing is that i need UMA because the signal is weak inside my house and ever since i got my bold 9700 i love this feature but the sad part is that its probably the last phone that will have this feature so when i quit tmo, i will just have to go to another company that gets better service inside my house and im sure alot of people are in the same position that im in. but yea dont get your hopes up people because android will not make a UMA device. thats my $.02!

    • Brandon

      I hope you quit soon because your facts are terrible.

      • Bill48105

        @Brandon LMAO, gotta love it. New or imposter employee? :)

  • tmobile representative

    The @ home service is a sweet deal, the problem with it is T-mobile is willing to fire employees who dont sell enough of it every month. You need to understand 90% of customers are not qualified for our @ Home service just based off the “complicated” matter of the device and my location has a nearly perfect 50% return rate.


    as a frontline employee for t-mo, i know how difficult this service can be to sell, let alone, keep from being returned. truth be told, we make very little money when we sell it and the aggravation of trying to help customers getting it setup isn’t worth the small monetary reward–actually, it’s become more of a pride thing, if anything, for that small group of us who have been successful in selling @home. i’ve noticed, based on my personal experience, this service either works really well or doesn’t work at all and it’s mostly because we’re expecting our customers–who call sim cards “slim cards” and wifi “wee-fee”–to set it up themselves. i ditched at&t’s landline service and replaced it with @home (mostly because t-mo employees get the service for free) and it works really well. granted, i know a thing or two about technology and having a stable internet connection (that’s never disconnected, lol) helps, too. now, in true t-mo fashion, i can almost guarantee that @home will just become another grandfathered service and those who already have it can keep it. i think it’s pretty obvious that the big people upstairs are probably planning to phase it out. if you look at the current floorset guidelines, the @home display is hidden behind the sidekick display, which, in most stores, faces the back of the store. now, that could be because they just needed a place to put it, but i also heard that the higher-ups aren’t even talking about @home during their weekly meetings anymore which makes everything seem more clear. i think with the new direction t-mo is going, now is probably a good time to say “hello to goodbye”. it was great while it lasted…at least for those of us who actually got it connected.

  • Bill48105

    @Mr. VIP, tmobile representative, alan & TMO INSIDER (Wow nice to get such great info from TMo employees! :D) It is stupid for TMo to make reps sell a certain # of @Home lines, especially when TMo has done such a horrible job or marketing it! I mean seriously, if I asked 100 people I know about @Home 99 of them would say “My home” and the 100th would say “Now or later?” Not sure how they expect you to sell a product people don’t really know about and worse yet has such confusing names between products like @Home vs Wifi@Home vs Hotspot calling vs WiFi calling vs Hotspots etc. Plus I had a hard time getting a TMo sales rep to give me info on @Home or wifi calling even when I requested it. It was like the company’s bastard child that no one wanted to touch. How can they seriously expect those products to succeed? And to fire an employee who can’t sell something under those considitions is awfully unfair.

    alan, I can kind of imagine what you mean because sometimes reps act like they have no clue what I am talking about, like I was an alien speaking some space language. Often they offered to put be on hold to check on stuff & sometimes come back with the right info but other times still act like I was crazy. Having the screen show different options at different times would definitely explain it. Sounds like a crazy business practice but somehow I believe it. lol

    I believe @Home & UMA are great services but poorly marketed & rolled out by TMo. Had they been properly introduced to people with names that weren’t so confusing & the benefits clearly explained to people with a system in place to help setup & support the stuff they could have gone a long. Very sad to see 2 such great products die a slow meaningless death. ;(

  • kb_jeep

    SO if they disconnect my tmobile @home do I get the $200 disconnect fee from Tmobile? I want it for at least my 2 year contract.

  • TMoEmpRet

    @ All Tmo Employees on here….

    @Home sucks. I’m actually on a Performance Improvement Plan because of @home. I have stellar metrics in all other areas but i haven’t sold at @home in 3 months. Now i’m on a watch list and apparently if i don’t start selling them I will be terminated. How dumb is that? Yes it adds value to the product and can save some old people money if they still want a land line BUT how many old people have internet? Hell, most old people can’t even use a computer mouse. I can sell an unlimited plan and give them a free phone that they can take ANYWHERE and make 5 times as much as i can by selling the @home. It doesnt matter if Tmo keeps or trashes it…the only thing i really care about is them not shoving it down my throat. Keep it as a feature like caller tunes or something…don’t push me to pass the failing product on to customers. Phew…sorry had to vent.

    • Bill48105

      I agree it is stupid for Tmo force employees to sell it, it is the wrong approach and it’s clear you are frustrated by it. The key to selling is to let people know it exists, what the pros/cons are & see if it fits them. It will not be successful being peddled to each & every person who calls or stops in, it’ll be a hard sale & will have high return rates & low satisfaction rates. Yes these days people are replacing their land line & going just cell so it would be a hard sell to a single guy on the go, he’d just get unlimited cell phone. But there are demographics where it’d be hot if done right.

      1. Families – We each have a cell phone but it is a royal pain to see who is home.. What, do we call every person on their cell? Having a common house line is great to call home & see, with 1 call. It gives a common # to give out to Dr’s, family, etc for the primary contact where there isn’t a particular person needed (like when grandma calls to say hi, she’ll talk to whoever answers) and messages can be left so that they can be properly routed. Plus for non urgent stuff people call the @Home line rather than call our cells which is less distracting when driving or in a meeting etc. Plus when calling between our cells & @Home line we use 0 minutes because it counts as m2m. $10/month is a great investment.

      2. Health conscious – With all the scares of magnetic radiation. @Home eliminates that concern because it isn’t transmitting over the cell waves. Not a huge selling feature to most but there is definitely something to be said about it and many who’d eat it up like candy. (Side note: This also applies to a lesser extent to UMA calling)

      3. Call quality, comfort & convenience – @Home call quality is much better than cell. Plus you can plug in your cordless phone system & have handsets throughout the house. You don’t have to carry your cell around on you to not miss calls (see #2 above too) and instead can keep it plugged in & charging so it’s ready when you want to leave. How many times have you run around the house searching for your ringing cell phone? Instead you get a cordless for each room. And cordless phones are a lot more comfortable to talk on than cell phones. So when home why not use a phone that sounds better, is more comfortable and is right there in each room all while your cell is in a known location charging?

      There are a just few selling points I use as a TMo salesperson. You definitely won’t sell them to every person you talk to but I find it hard to believe you couldn’t find a few a month. Granted too little too late now if TMo is dropping it but maybe they’ll just put it on back burner & they’ll give you @Home sales of the year award. :)

      • Bill48105

        Hate to respond to myself but to clarify I am NOT a TMo employee, the paragraph should have started “There are a just few selling points I *WOULD* use as a TMo salesperson”. Sorry about that. :)

  • MrBoJangle

    IMO.. this is a chicken and egg problem. People want to buy reliable & quality product. To improve the product, T-Mobile needs to invest on the product. But to invest on it, T-Mobile needs to see that consumers want the product.
    I’m confusing myself here..

  • Townwgn

    As has been state from other. It is we have stayed with t-mobile. We use the @home as the long distance phone. Our t-mobile cell service (as well as others) is spotty where I live. I have a TP2 and hope it has UMA capabilities. I wanted to start it up for that phone.


  • Adam

    T-Mobile @Home service is retarded. Everyone has a cell phone why would they want to pay money for a HOME PHONE? Magic Jack is $20 for a whole year. Plus Vonage gives customers unlimited calls to US/Canada/UK, whereas T-Mobile is only giving service in USA. Finally T-Mobile has realized their mistake… PEOPLE WANT COOL MOBILE PHONES and NOT HOME PHONES… ask Verizon Wireless how may “Hubs” have sold? Bottom-line… GOODBYE @HOME you won’t be missed. UMA rocks and T-Mobile should invest more with UMA because it enhances coverage and Wi-Fi can reduce network congestion.

  • @Townwgn – To answer your question: no, the Touch Pro 2 does not have UMA capabilities.

    Also, wanted to say the following:

    1. Going forward, unless Samsung and Nokia work something else out, only the Blackberry line will offer UMA calling.

    2. The UNLIMITED UMA calling feature is grandfathered and not compatible with Even More (Plus) plans. Period. You can still use UMA calling, it is just not unlimited to do so. Your calls come from your bucket of minutes… unless you find a way around it. ;)

    3. No official word on whether or not @Home is going away, but good riddance if it is. We do at least 60 @Home activations a month in our market, which is decent, but the huge interest just isn’t there. Who’s to blame? Marketing. Plain and simple. Not a bad product and you can travel anywhere in the world and have free calling to the US… but they don’t want you to know that, so they don’t advertise it.

    Anyways, hope that helps :)

    • Bill48105

      @Raeyne Interesting info, glad you’ve confirmed much of what I’ve said. :D

      1. Shadow too..

      2. So, wink wink nudge nudge, do you know something we don’t about getting unlimited wifi on EM? ;) ;) Oh yeah, get on unlimited calling plan. :P

      3. I went into detail on who I think @Home should have been marketed toward but yeah I can imagine they wouldn’t want to advertise “Hey take your box with you when you’re out of the country for free calling back to the states! Oh don’t forget that works for UMA too!” lol

  • Brian

    I hear they are killing UMA also. The phone reps at Tmo and the store rep told me no more UMA phones will be made after the blackberry 9700. Odd, since this (UMA technology) extended their weaker network!!??? I’m not sure why they have made the decision.. Unless they come up with a better way to extend the network through some sort of repeater on cable lines similar to what sprint uses (which doesn’t require special UMA phones).

    Lets hope they do something ’cause I’m in a 1000 sqft deadzone where I bought my house..tiny, tiny, dead zone but tmo doesn’t work but the other three do….

  • Kurt

    Yeah, I heard they are killing UMA too. OR you can continue to use any UMA phone you have but they aren’t making anymore UMA phones for Tmobile (thus you kill it for any new users or people who buy new phones).

    Tmo did a terrible job marketing it! I use it and I pay nothing extra. This TOO was confusing some tmo reps said it was a $10 charge and some said it just came out of your minites for ‘free’ (which is fine with me).

    BUT I kept telling them (for marketing reasons) to call it “Voice over IP” and NOT UMA. this is Basic marketing people! Nobody understood what UMA was but Voice over IP or Viop is a buzz-word. They kept saying it not exactly “voice over ip” it’s slightly different…Who cares! people understand connecting to your cable TV line and making a voice call! The average person thinks of that as “voice over IP”…Call it Voize over IP” if you have to for legal reasons!!!! it’s all marketing! It IS VOICE OVER THE INTERNET! Tmobile really fails on marketing! They just really suck at it! This was really huge when it came out but they NEVER utilizlized it.

  • Miguel

    I never understood the value of T-Mobile’s @Home Service. Sure $10 a month s cheap. But the way most Cable/FIOS packages work nowadays, the phone usually ends up costing you an extra $10-$12 a month anyway.

    It’s even worse if you try to only order internet from the Cable company of Verizon. They usually charge you an extra $10-$15 a month for Internet-only service. So there goes your savings from using T-Mobile @Home.

    I’d much rather pay $10-$12 more a month to my Cable company or Verizon Fios for a RELIABLE landline that will work nearly 100% of the time, rather than pay $10 to T-Mobile for @Home, have to deal with extra equipment (special router), and not have the service be as reliable.

    Not to mention the fact that we are all on the Unlimited Loyalty Plan in my house so minutes are not an issue anymore. Battery life is the bigger issue.

    • Bill48105

      Well it must depend on where you live because for us on Charter Cable you end up paying $40-$50/month for phone service even in bundles. (We pay $39/m for 10Mbit cable internet & basic cable. They wanted $19/m to add phone for 3 months then it jumped to $49.. NO THANKS! $10/m @Home is better deal PLUS it doesn’t use up our cell minutes when we call from @Home to our family cells because they count as M2M! How come Tmo doesn’t advertise that fact? That alone could save you a lot of cell minutes each month.) Anyway, the cable companies play stupid ‘limited offer’ games where it’s cheaper for a few months or up to a year but once your year is up you need to fight with them to not have it jump from $89 to $189, many times they won’t give you current deals unless you cancel for 6 months which makes no sense. True some phone companies charge $5-$10 for ‘dry loop’ copper DSL but some like ATT have DSL-only deals for like $19/m which is a deal even if only 768k. lol Either way I’ll bet besides temporary discounted deals it’d always be cheaper for internet+@Home than for a cable bundle or DSL+landline, plus the m2m benefit equals much better deal.

  • JM

    Maybe I am unique, but i live in a canyon with spotty reception with ANY carrier. None can provide reliable cell network signal. Hotspot@Home saved the day and allowed me to make and receive mobil calls at home. Great reception, clear calls with my high speed internet connection. If the drop it, I will drop T-mobile. I am past my 2-year committment so the switching cost is nil. If they keep me grandfathered, i will stay with them until someone else builds a tower nearby that provides cell network access to my home.

  • ItsMANgenta

    I will speak my opinion as an employee for T-Mobile for 4 years now. T-Mobile’s @Home phone service is/was a great idea however the execution was extremely poor. Marketing for the service was horrible as well as there was no advertising for it. T-Mobile left it up to the sales reps to be it’s advertising campaign.

    If a customer came in for an upgrade or payment, they want the reps offering the service. Not only does the company only make a measly $10/mo on it but the sales reps were only making a $5 spiff on selling it. What rep wants to exhaust themselves pushing this thing to make $5? A rep would much rather exhaust themselves activating that unlimited plan waiting in line.

    The service is not fool-proof. Let’s face it, if you’re tech savvy you can setup a wireless network at home with no problem. Non-tech savvy customers (the primary base of customers that would utilize a home phone regularly) rather call geek squad to set the wi-fi up. I mention this because an @Home phone service is basically setting up wi-fi in order to use the phone.

    There are some good reasons for the service but for each and every one there are about 5 more reasons to get rid of it. We, as a company, will never move up the ranks by offering senseless services. The company should focus on upgrading the overall lineup. Android phones are awesome but not when AT&T and Verizon are getting the better ones. That’s a whole other argument. In short, I would love to see our @Home service disappear.

    • Bill48105

      Wow ItsMANgenta, $5 is it? LOL no wonder TMO reps don’t want to sell it. Anyway something I want to add that either points out reps like yourself don’t understand how @Home works (and therefore contributed to poor sales) or perhaps you just didn’t include it in your comment *BUT* FYI TMobile sells 2 pieces of @Home equipment.. (Well there was the old old WIFI@Home one that is NOT the same as @Home phone line that has long been discontinued that I won’t even go into) One is a Linksys/Cisco HiPort ROUTER & the other is a Cisco/Linksys ADAPTER. (I make the distinction because the ROUTER is as you said is a wifi router like average Joe would call up Geeksquad for vs ADAPTER is about as plug & play as they come. Plus the ROUTER is older style Linksys before they were bought from Cisco vs the ADAPTER is newer style Cisco after the buyout but guess that tidbit doesn’t really matter too much) Anyway, the point I’m tryin to make is that the ADAPTER requires NO CONFIG 99.9% of the time meaning if someone went to a TMo store & bought one & the sales person put the SIM in it they should be able to take it home & plug 3 cables in & wait for the blue PHONE light to come on. (Usually a firmware update is required which means it can take a good 10 minutes for that to download then it reboots & is ready but that’s here nor there because the customer doesn’t really need to know that, just plug the thing in & wait 1/2 hour & see if light is on & dialtone.) Or odds are the customer can figure out how to insert the SIM too because on the ADAPTER it is dead easy: Just slide SIM into slot until it clicks. Like I said almost true Plug & Play. In rare circumstances their home router will happen to be on same subnet or it might have a firewall/filters that block the traffic but if that was the case something like Vonage or such wouldn’t even work. Now the ROUTER on the other hand is a beastly mess for a few reasons. Many TMo reps had the wrong impression it was required for @Home service. Obviously for the @Home phone line it is not or why else would they sell the ADAPTER version too? BUT if you want the full ‘@Home experience’ then perhaps a TMo rep might be correct in pushing it so that anyone with a UMA WIFI@Home enabled phone can utilize the wireless function of the ROUTER version since it simplifies (ie automates) the UMA phone connecting to it (vs manually adding a non-TMobile router which isn’t too hard but the average person might struggle a bit) BUT if they already have a router (especially one with wifi) then adding the ROUTER version is redundant and has a higher change of problems than if they just got the ADAPTER instead. IMO the ADAPTER should have been sold 99% of the time over the ROUTER because of those issues. About the only 2 reasons to sell the ROUTER over the ADAPTER is if they needed 2 @Home line (There are 2 SIM slots but BEWARE they are shitty as hell & ez to break so odds are a customer will have troubles so not a good thing. Keep in mind if they really need 2 @Home lines they can just get 2 ADAPTERS instead which will work most of the time). The other would be if they didn’t have wireless already (especially if getting UMA phone) but if I were a TMO rep I’d suggest they get Geeksquad out to install one of THEIR routers & sell them an ADAPTER instead. Make Geeksquad do the heavy lifting & have Tmo sales focus on selling.

      Anyhow my point wasn’t to bash you or attack TMo reps. I believe much of the problem with both @Home services (the home phone line & WIFI@Home aka UMA) is confusion as to what their purpose is (perhaps was at this point) and what was required to get them in the simplest fashion that would just work. After reading your comment about how Geeksquad would be required to setup @Home and that it’s like setting up WIFI it made me cringe because I thought to myself “No wonder they had a hard time selling & had high rate of returns!” Probably too little too late but hopefully this helps clarify some things. Heck maybe you TMo reps can break some @Home records before it gets dumped. :D

  • mehere

    welp I would be bummed if they drop @Home…I only pay 5 bucks a month for it…comes in handy except when you forget to pay your cell bill…dooooooohhhh

  • ThatDB

    T-Mobile is not getting rid of @Home service, we are simply not going to be pushing it as much anymore ore doing much advertising for it.. As far as us not advertising it at all, that would be false. There were several advertisements both in print and on television for it. In addition to this, when reps were answering phones in the stores, they would say something like “Thank you for calling tmobile, home of the $10 home phone, my name is (insert name here) how can I help you?”
    But anyway — it is still going to be available to customers. They may purchase the equipment for it either in store or online at tmobile.com..and thats pretty pretty much all there is to it. There is no longer a need for the unlimited UMA ftr to be added to the new plans (Even More & Even More Plus) because you can get unlimited calling for very cheap, about the same as adding the feature to those plans. It is, however, still available if a customer is on a legacy/grandfathered plan. The UMA technology itself is still available on all Tmobile UMA phones and will be put into upcoming devices because this alleviates signal issues for customers in problem areas where building a tower would either be too costly or local community will not allow a new tower to be built. the latter happens surprisingly frequently. Its funny, people will protest a new cell tower til they are blue in the face and then complain about not having signal.
    Anyway – to sum it up, we will be keeping @Home, it will be available upon request, and the reps who assist with troubleshooting and activating the service will still remain in their positions. Also – in regards to all employees being on the same page – It is a little more difficult for a Tech rep to stay up to date on all aspects of billing and the same goes for a billing rep.. they are two completely different realms and rarely cross over, so that is why it can take a little longer for them to complete tasks that are outside of their scope. For a tech rep, maybe 1 out of 100 calls, maybe even less require accessing billing information in detail or making any account changes other than changing a web plan.

  • GS

    Man, you guys are complaining that Reps should get better training, that they should care about what theyre selling, and that they should wipe your ass on your way out the door. Fuck that! When you’ve been with a company for so many years and they still cant give you a raise more than $0.25 a year or if any at all, and when have to stand up all day unless you take a 15, I think you too will be drained and demotivated and your CS will go down the drain after a while. You know, its not even the raise that bothers me b/c Im pretty resourceful, but its the lack of chairs.

    When i walk by every other carrier, they ALL have chairs with the exception of the greeter of course. How do you expect someone standing up all day, running back and forth from customer to customer, going to the back room, etc. for 5, sometimes 7 days a week, to provide world class customer service and all that other bullshit. Im not even gonna sit here and give you my detailed opinion on this as im sure you can draw your own conclusions, but Im completely confident that all my fellow co-workers will agree.

  • JakeB

    I’ve had Tmobile@Home service for 1 1/2 years and have been pretty happy with the service the past year (first six months was horrible). Anyway, I recently got a cell phone (AT&T) from my employer so I do not need my Tmobile cell phone any more. My cell phone has been out of its contract for a few months now but my @home service still has 6 months left. Is there a way to keep the @Home service without the cell contract? I know that was a requirement when I signed up 18 months ago but maybe something has changed. I would love to keep the @Home service (even if the price goes up a bit) but it sounds like I’ll have to pay an ETF of $100 if I cancel the @home line.

  • reply

    JakeB – I believe they offer a $15 a month instead of a $10 a month if you do not have a cell contract.

  • billy

    TMO did not at launch, and does not today have the talent to market @home. TMO is now in shore up the quarterly numbers mindset. tmo will likely stumble their way into a deeper hole.

    @home is cooked as “new” management is unlikely to risk creating success.