T-Mobile Explains The Reason Behind Nationwide Outage


Okay by now I think we all are aware of the nationwide outage that occurred on Tuesday November 3rd. Today T-Mobile issued a new statement to the public as to what caused the nationwide outage. To summarize, T-Mobile investigated the cause behind the outage and claim that the culprit of the outage was “backend system software error had generated abnormal congestion on the network.” T-Mobile states that they have implemented additional measures to help prevent this from happening in the future and T-Mobile apologizes for the inconvenience this may have caused. Full statement from T-Mobile below:

On Tuesday, some T-Mobile customers may have experienced service disruptions impacting voice and messaging services.  We restored full service to all affected customers later in the day.   After investigating the cause, we have determined that a backend system software error had generated abnormal congestion on the network.  T-Mobile has since implemented additional measures to help prevent this from happening in the future.  We again apologize to those customers who were affected and may have been inconvenienced.

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  • NiiDiddy

    Good for them….

  • Kershon

    Could somebody translate that? What is backend software system error?

    • Ablyvian

      there’s this wonderful thing called Google, but since apparently you’re lazy, I’ll tell you: it’s basically the software behind-the-scenes that runs when you do something on a computer. Or anything that requires software. When there’s an error, sometimes it doesn’t know what to do, because it hasn’t been programmed to handle something like that.

  • dave

    DAMN WINDOWS 7!!!!!!!!!!

  • could it be the unlimited plans that did this??????
    hmmmmm i guess well see later….hope this never happens again

  • Pedro

    Ah, good to know. Btw, did anyone else get a Sidekick update to their phone? I did but I don’t see anything new.

  • gerson


  • Rav

    We all expect little too much from our phones. Technology has weaknesses to.

  • Gina D

    Hmmm. I’m not sure how more vague you can get that that response T-Mobile.

    T-Mobile US management must be completely embarrassed. Poor net gains, security glitches in customer data, Sidekick fiasco, nationwide outage…… 2009 is the year they would love to forget.

    Hopefully DT makes some real serious changes. I fear Q3 is going to be their first net loss ever. Sad.

    I’ve been a customer since 2003. I want them to give Verizon and AT&T some more competition. But everything they do just sets them back further and further.

  • Bigg

    Stop messing around for real Tmobile, all these coverage about you and so far, nothing good.

  • adan

    Also happen to AT&t
    Could be and people also reported texting charges minute overage when never happend

  • mr.g

    Are we going to get reimbursed of some kind, maybe some bonus minutes. IDK whats going on.

  • Murd3r3d

    Mr.G given the average of 100 dollar a month phone bill. 30 days in a month. 3.33 a day. that is 14 cents an hour. Roughly 3 hours. If your that hard up for 42 cents i mean i think i have some extra change in my cup holder.

    I mean seriously shit happens. People act like the world ended because T-Mo UPGRADED their towers for FASTER speeds. I seen everyone getting all butt hurt when the towers went down. COME ON HSPA and Clearwire. People bitch because “T-Mobile doesn’t have 3G, They dont have good signal”. But hell let them fix the problem and yet they still complain. Hell if it were that important people would quit looking for hand outs and use a home phone or a pay phone.

    Thats just my 2 cents

  • Matthew V

    T mobile is issuing a 5$ network outage to anyone that claimes to have been affected. In my opinion this is more then anyone deserves as well. I think they should have done it like this-
    Take there service, divide it by 30 days. That would be how much the customer pays per day (ofcourse). Take that number and divide it by 24 (hours). Take that number and multiply it by the amount of time the customer was affected. Most people were not even down 4 hours. 99% of customers would not even deserve a 5$ credit. Anyone who objects should read paragraph 7 of the contract they signed wheb getting cell service. SO! T Mobile is being very generous with even 5 dollars. Get Over It!

  • Translation: BSOD!

  • Kevin

    Where is everyone getting this 3 or 4 hours of downtime? My phone was out for almost 24 hours. Customer service confirmed that it was due to the outage.

  • Putting 2 and 2 together and maybe coming up with 32… I wonder if this had anything to do with the HSPA 7.2 roll and… and I wonder if those of us who got hit with the outage (about 3 hours for me in central Connecticut) are due to see the speed increases?

  • Matthew V

    So I will give it 24 hours, your still getting more then u should with a 5$ network outage credit.

  • bigscarymike

    Interestingly, my UMA connectivity was getting more and more unstable prior to the outage (I have a BB 8900). Since we came back online, my UMA has been rock solid, both at work and at home. I had figured it was the phone, but they sure seem to have fixed something.

  • They’re still not back 100%. I haven’t had coverage at home since the outage. At this point, I’m assuming it’s a permanent change and I’ll have to change providers.

  • MrPeaceMR2

    Since the outage, myself and several others in the West Tennessee Area cannot connect to anything when Wi-Fi is active and calls will not complete. When using the cellular network, I get data sometimes, but not all of the time. I frequently receive the “Unable to connect to Mobile Data Service” messages. (When wi-fi is active, I get no data at all.)