T-mobile 3rd quarter results are in!


T-mobile USA reported 3rd quarter numbers this morning and while they are up from last quarter, T-mobile is still riding a little bit of a churn wave. T-mobile USA gained 670,000 new customers, up (barely) from the previous quarter but growth is down year over year. T-mobile attributes this decrease to the maturity of customers who were among the first to sign two year agreements when they are introduced back in April of 2006. Some key highlights follow:

  • Establishment of 120 cities with 3G coverage by the end of November
  • Over 7 million customers use myfaves!
  • 32.1 million total customer base
  • Churn is at 2.4%, up from 1.9% the previous quarter
  • Approximately 900 GPRS/EDGE/GSM towers were added in the 3rd quarter, bringing a total tower count up to 42,900
  • 14,700 3G capable towers (included in 42,900 total)
  • All major Suncom systems are totally integrated

In Robert Dostons own words:

“In the quarter, T-Mobile took giant steps forward in driving new innovations to meet the pressing needs of our customers,” said Robert Dotson, President and CEO, T-Mobile USA. “We introduced our customers to the T-Mobile @Home(R) landline replacement service at a time when saving money is a top priority for American households. We also established our new nationwide high-speed 3G services, which will cover 120 cities by the end of November. This network introduction was accompanied by the unveiling of the T-Mobile G1 with Google, the world’s first device built on the fully open Android operating platform giving consumers access to some of the most innovative mobile applications to ever come to market. These and other innovations are helping us aggressively compete as we debut new and craved-for services that truly meet customer needs and inspire greater long term loyalty to our brand.”

With these competitive offerings and those exciting devices on the launching block T-mobile is working hard to take the market by storm this holiday season and into the next year. Help support your favorite carrier, friends don’t let friends buy Sprint!

If you want to read a whole bunch of facts and figures that will eventually make you dizzy, you can read the entire press release here.

  • benji

    Personally, I think going back to a 1 year contract would be a major competitive advantage at this point. I think any carrier who did so would see a major influx of new customers, and a stronger retention. If they’re all doing the same thing, what does it matter which one you use?

  • rNdy

    You can get a 1 year contract with tmo. You have to go to a store to do it, and the phones are a little more expensive (no free phones for activation), but they do have 1 year options. Even if you’re renewing on a full upgrade, there is a 1 year contract option.

  • mingkee

    the sudden increase of churn is caused by “ETF free text rate increase” in July-August
    we’ll see 3G and G1 effect in Q4 results
    the result looks OK

  • YAY!!! Go T-Mobile!!!!

  • WXman

    I’d like to know how T-Mobile’s churn rate compares to Sprint and AT&T currently. I heard that Sprint had the highest churn rate due to their pathetic customer service.

  • AndrĂ©a

    yep they still have a one year contract available, just if you want a majorly discounted phone and most people do you go for the 2 year contract. I cannot say much because I have been with t-mobile since 2000…..so I don’t even look at other carriers

  • D

    That’s all cool and everything but now that I have my G1 T-Mobile needs to step up there game in signal fast or there gonna miss out on many people who wanna come to them for the new phones or current customers who are fustrated cause they can’t get good service at work.Here in NYC this is a big issue.Other than that Go G1,GoT-Mobile Woo Woo!!!

  • J

    The current concensus here is that our churn is mostly due to a combination of the iPhone, lack of 3G, and our handset selection. It is my, and others, option that the G1 that was released was pushed out to stop a bit of the bleeding until the rest of the lineup can get out. I would look for a beefed up handset selection coming soon. 4th quarter is generally a strong quarter for us and hopefully the G1 and Behold will help keep it that way.

  • WXman

    The Behold isn’t even listed under “coming soon” on T-Mobile website. Other than at tmonews.com, nobody has even heard a single thing about the Behold. Why doesn’t T-Mobile advertise and push these products like the other companies do? People are in full Christmas shopping mode now and T-Mobile is cutting it too close by (supposedly…yet to be seen) releasing handsets in November.

  • J

    I have no idea why they do not advertise more. The G1 is the first phone commercial for T-Mobile in a long time. The only other phone I remember significant commercials for was the Sidekick. I suppose it may be because most of the phones in the past were not exclusive and were nothing to really brag much about. What I really do not understand is why our UMA technology isn’t advertised more. Its a great product. The voice quality is great all the time I’ve used it.

    And back on the G1 commercial….it is just terrible.

  • I would love to know when my effin’ Wing/HTC Herald will Windows Mobile 6.motha effin’ 1 !!! :o/

  • Floyd

    why do they keep saying t-mo will have 3g in 120 cities by the end of november…it’s 20 not 120…and yes, i’m sure of this…unfortunately I am a knowlagable tmo cust. care rep..

    @ T-Mo Junkie – it’s more likely that the wing will never get an official windows movile 6.1 rom…face it, the phone’s too old to bother with an os update…unfortunatly we suck at updates, period…we don’t even do it for new phones like the blackberry 8220 that desperately need it…

    but hey, wtf do I know…

  • Mark

    Just wondering why you used that store, that is the t-mobile store near my house. I double checked, it appears to be the only store with a door number of 4251.