Improved T-Mobile One plan with HD video, 10GB high-speed mobile hotspot launches today

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Right on schedule, the improved T-Mobile One plan has launched.

This updated T-Mobile One plan includes HD video, 10GB of high-speed mobile hotspot, and unlimited international data with speeds up to 256kbps (previously was 128kbps) in more than 140 countries and destinations. Keep in mind that you’ll have to enable these features on your plan to get them, so hop into your account settings on the T-Mobile website or in the app to do so.

You’ll also need to toggle HD video resolution in your account settings if you want high-definition video streams, but the good news is that unlike with the HD day passes, you’ll only need to do this once.

improvedtmobileoneplan

With today’s launch, T-Mo is also cutting the price of T-Mobile One Plus. The add-on previously cost $15 per month, but now that unlimited HD video is part of the standard One plan, the One Plus add-on price has dropped to $5 per line per month. It includes unlimited Gogo domestic in-flight smartphone Wi-Fi, Name ID, and Voicemail to Text.

T-Mobile One Plus International remains at $25 per line per month. It includes the features of One Plus as well as unlimited 4G LTE mobile hotspot and unlimited international calling to landlines in more than 70 countries and mobile numbers in more than 30 countries.

Today also brings with it T-Mobile’s new offer of two lines of T-Mobile One for $100 per month. If you’d like to add additional lines, you can get three lines for $140 per month or four lines for $160 per month. All of these prices include AutoPay. If you’d rather not enroll in AutoPay, your plan price will go up by $5 per line per month.

Have you switch to the improved T-Mobile One plan yet?

Source: T-Mobile

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  • Ryan Carnes Ofs

    I keep trying to switch on the HD but it won’t allow me to.

    • The Waz

      having the same problem, tech support says it takes some time to provision

      • Kevin Zefa

        when i switched over the phone they said o we will turn on HD for you right now, i waited 2 mins he had me reset the phone, I still dont know really if its off or on.

        • Tony Chen

          wait you cant really tell if the video is 480p or 1080 p?

        • NardVa

          Go play a YouTube video and set the video to 1080P. If HD is turned off the video will buffer and take forever to play.

  • Locust Gee

    Final questions re: TMO 1+ since IU haven’t read all the discussions but:

    1) The verbiage “Up to $10 back” for the < 2GB usage credit – what does that mean? If you use 1.99GB – do you not get the full $10 back?

    2) Are all the Taxes & Govt fees covered? Or is there some that aren't?

    3) Are corporate/government discounts still applicable with the new One plan?

    • The Waz

      1. yes you will get the $10 dollar credit
      2. ALL fees are included

      • Locust Gee

        Thanks for the confirm!

        Are corporate/government discounts still applicable with the new One plan?

        • keepitreal25

          No they are not compatible , you only can get the auto pay discount not a monthly corporate/gvt discount

    • Tony Chen

      got my kickback credit today 2 of my phones are under 2 gb useage.

    • Tony Chen

      so i got my $20 kickback fom 2 phone lines that used less then 2 gb.

  • GameBoi/KillaBit

    I’m on the 2 for $80/unlimited talk & text, 3GB of data. With taxes, its around $91/$92 and with unlimited music streaming and video streaming, we don’t use any data outside of social media and web browsing. My question is, should I switch and pay that extra $8/$9 for unlimited data or just save it and buy a footlong sub? My only worry is that the unlimited music and videos won’t be around forever.

    • SirMakoto

      you should definitely switch to the new ONE for $100. all future promotions on phone upgrades will require you to change to their new plans anyway, so i’d say do it before the price go back up. just my .02.

    • MrXiro

      I’d make the switch… you get so much more for so little money.

    • NardVa

      Do you tether more than 10GB a month to another device? On your current 3GB plan you have unlimited tether as long as you are tethering with BingeOn services (Netflix, Hulu, etc). On T-Mobile One there is no BinheOn so if you tether pass 10GB you will get throttled.

  • ptolbert2363

    Does anyone know if you switch carriers at the T-Mobile store that the sim card fee is waived? I really want to try and avoid getting a sim kit for $20.

    • Locust Gee

      Or you can do this if they say no: there are official TMO SIM cards on AMZ going for $4 each.

      I would post the link but this site blocks it cause they want their cut :(

    • The Waz

      amazon had them for 4 dollars

    • Acdc1a

      That’s certainly something you can talk to management about.

    • Phone Guy

      Well, you can buy a sim for $4.99 at Best Buy. Tell them you want to use that sim instead. Its just an activation fee hidden in a sim cost. Sad.

  • AxelCloris

    Damn, I was hoping that either the price for One Plus International would drop or they’d add unlimited tethering to the One Plus plan. Oh well.

  • Craig

    I may have missed this somewhere, but are corporate discounts valid with the ONE plan? I get a 15% discount on simple choice for 2 lines. Would my ONE price for 2 lines be $85 out the door?

    • stuman19741974 .

      No, if you switch, the 15% discount will be eliminated. That’s one of the barriers preventing me switching as well.

      • Craig

        Thanks

      • Croq

        My current plan (2/$100 unlimited LTE, Simple Choice version) eliminated my corporate discount too unfortunately.

        • Craig

          Strange. I’m on a simple choice promo as well, 2 lines, 6GB each for $70, and I still get my corp discount. Out the door including taxes for $68.

          Wonder why your simple choice promo eliminated your corp discount.

        • Croq

          Yeah, I got the discount on a previous plan, and I had it initially when switching to this plan. But after a couple of months it went away. When I called, they said it couldn’t be used on the 2/$100 unlimited plan.

  • Alex Rud

    Will we still be able to stream youtube, espn, and other services with no data panties. I feel like that would be a step down from my current plan. Anyone know?

    • Acdc1a

      Why is unlimited difficult for you to understand?

      • Alex Rud

        Because it says 28 gb of high speed. So it’s not unlimited. Unless I missed something that says you will have unlimited high speed no matter what.

        • Max

          True unlimited doesn’t exist anymore. I have the simple choice unlimited and it slow you down once you reach 28GB for the month. It’s the same as the T-Mobile One

        • Alex Rud

          Well, the thing is, I watch soccer on fsgo and nbcsnot and my data doesn’t slow down. Also watch lots of youtube and data doesn’t slow down with binge on. So, while I dont have truly unlimited data, I get a lot out of my data with binge on.

        • Acdc1a

          Actually Alex, at 28GB you will still be slowed if necessary, even if using BingeOn on your existing plan. You lose nothing switching to unlimited.

        • GersonT1000

          The 28GB doesn’t mean that at that amount your speed will go down. It means that if you pass that level, for the remaining time in the billing period you may be slowed down whene there is congestion in your area , but not necessarily.

        • MrXiro

          But only prioritized I believe so only if there is congestion.

        • MrXiro

          Well 28gb is in congested areas and peak times. So in essence you CAN still have unthrottled data after 28gb so long as your area isn’t congested.

    • Phone Guy

      Here is my thought. Turn on data saver. That saves you 300 percent of the data, or at least turn it on, on your kids phones. There really isn’t a big difference in quality on a small phone. Then you will never reach 28GB. Now you will truly be able to watch as much as you want.

  • culader82

    Does anyone know how much extra lines are above the 4 lines? Are they $20 each or are they $10 each?

    • Corey Jalette

      20 with auto pay

    • GersonT1000

      $70 for one line; $100 if you only have two lines; $20 per line for the 3rd-8th line (i.e. 4 lines will be $160, 6 lines will be $200).

      • Max

        Your math is off: $100 (1,2) + $20 (3) + $20 (4) = $140, I guess the third must be $40 then?

        • GersonT1000

          You’re right. I was doing the math based on the regular prices outside of this “limited time promo”. With the promo, it’s $70 for the first line, $30 for the second one, $40 for the third line, and $20/line for the 3rd to 8th lines. Therefore, 3 lines will be $140, 4 lines $160, and 6 lines $200. They need to make some changes because there seems to be an advantage of having 2 lines as opposed to 3.

        • Matt Macaluso

          Promo is only for 2 lines. Lose it if you add lines 3 and 4… So his math is right.

  • MadMartigan

    Switching today.

    (if the damned site lets me…apparently they are getting hammered. Keeps giving me errors or kicking me back to my “plan” page….ffs, guys. Get it together!)

    (…aaand now it goes straight to, “To change your plan, please call Customer Care at 1-800-937-8997.”. So I guess I won’t be changing my plan after all. Thanks for wasting my time, T-Mobile.)

    • Dennis

      That was happening to me. So I just DM’s them on twitter and they switched it in a matter of minutes

      • MadMartigan

        Finally got though, but yeah – they must be getting hit pretty hard on this. Must be a popular plan now that they have the kinks worked out of it.

        (No they just need to get the kinks worked out on their website…sheesh)

  • stuman19741974 .

    I’ve only been with T-Mobile for 3 years now, but sticking with my Simple Choice plan is much better for me. I still get a 15% corporate discount and have 7 total devices resulting in a total bill of <~$145.

    $100 Simple Choice Family 4-line Plan (each gets 4gb data)
    $10 for 5th line
    $20 for grandfathered Unlimited on my primary line
    $0 for 6th line with 4gb (2 lines on us promo from Nov 2016)
    $0 for Tablet line with 6gb data and rollover (2 lines on us promo from Nov 2016)
    ——————-
    $130 base total
    ~$145 after 15% discount and adding in taxes/fees

    With TMO1, 7 devices will cost me $220! No way am I going to pay an extra $75 per month just to convert 5 phones and a tablet to unlimited. Even if a couple lines had kickback, I'm still looking at $200.

    • David

      You’re lucky 4gbs of data is all you need. I am on the simple choice plan as well but I have unlimited data. I might be switching to their new plan now. Thank you Verizon!

      • stuman19741974 .

        Well, “I” need unlimited which is why I have the old $20 unlimited plan on my line. But for my wife, kids, and mother-in-law, they don’t “need” unlimited since much of their use is a home or somewhere with WiFi. When on trips or something, the kids eat up a lot and have hit the 4gb a couple times. But since they don’t pay the bill, they can just deal with it. ;)

    • Adam

      Older prices were based on crappier network. Now that the network is closer to Verizon, so are the prices.

    • Petey07

      I’m planning to switch my 6 lines with 3 ipad over to the Tmobile one. since it would be cheaper, but I’m not going put data on my ipad since I can just hotspot it when away from wifi.

      Old Plan:
      $120 for 6 lines
      $40 for unlimited on two lines
      $20 for 5gb on one line
      $0 for 3 lines with 2.5gb
      $0 for 3 lines of ipad w/ data on demand
      Total: $180 plus tax & fees ($210)

      New Plan:
      $200 for 6 lines
      -$30 for 3 lines that uses less than 2gb.
      total: $170 flat.

      So I would be saving about $40 a month, and the 5gb line would convert to unlimited.

  • GersonT1000

    I really don’t understand why they are sticking with the $25 price for the One Plus International. They should either lower the price to $15, or add a separate tier just for the international service at $5-10/line (without the other One Plus perks if necessary for them). That’s what really had me holding back. I’ll probably still switch so I can take advantage of all the deals that come out, like Buy One Get One free for Galaxy phones. I might also save some extra if my parents use less than 2GB.

    • Prode

      The $25 One Plus still gets unlimited LTE Hotspot which was the only real reason to get it to start with.

    • GersonT1000

      I called and spoke to a retention specialist (Heather) who was very patient and wasn’t trying to move me over to the new plan unless I was saving money. Fortunately I asked a lot of questions and found out that there IS a separate tier for international calling which costs $15 per line. That’s what made me decide to switch to the new plan since I’ll be paying basically the same but with unlimited on ALL lines. Sure, I’ll now have international calling on only 2 of my 8 lines but the others never really used it anyway. I’ll be able to get the offers that come out that require the One plan, and I might even save around $20/month based on lines that use less than 2GB.

      By the way, I didn’t get that $15 international calling feature because they did it to keep me. Everyone can get it, it just isn’t listed on the homepage of the One plan. They only list One Plus and One Plus International.

  • OZ

    Like some of you on Simple choice, I got 9 lines + 2 tablets. Pay only for 7 lines ($100 + 3 x $10), unlimited data on 2 lines ($20 x 2), 6 GB on another line ($10), + $5 family stateside international call.

    Line 8 and 9 are free due to promo, and 2 tablets are free due to the 200MB BYOD promo.

    Before taxes and discount, the bill is $185. 11 devices. The $5 family stateside international call is the main reason why I stick with the plan. T-Mobile One is a big no-no.

    • GersonT1000

      Hopefully they make another tier just for the international calling that’s much cheaper. It makes no sense to bundle that with the unlimited GoGo, faster foreign speeds and unlimited hotspop.

  • Craig Foster

    My free lines don’t come with me so I’m sticking with simple choice.

    • Mark

      Was told free lines are charged. But special handling applies. So I have 4/$120 + 2 lines free. Said it would be 4/$120 + $40 for the two free lines making it 6/$160 instead of 4. Keep in mind that’s with taxes and fees. Whereas current plans are plus taxes and fees.

      • Craig Foster

        I’m at 5 for $140, I was told Tuesday it would be 5 for $150 but today they said that was wrong and it would be 5 for $180.

        • Mark

          The rep that gave me the price is supposed to call me back. He put the notes in my account referencing the docs he found the pricing on. I was planning on going into a store to read the docs for myself. Because if the pricing is wrong, I’m prepared to fight to get my SC plan back.

        • Corey Jalette

          you better get to a store asap to make sure before they cant reverse it.

      • (J²)

        The special that T-Mobile was running for the T-Mobile One Tax Inclusive plans has ended. The new plans that went into effect today actually replace this promotional plan that offered savings to early adopters who had free lines.

        If you switch today with 6 lines, you’d be paying $200/Month (Taxes and Fees Included) You’d have no free lines.

        I wouldn’t go to the story, just read the terms on the website. T-Mobile representatives have a high error rate. T-Mobile is partly to blame because they have a tendency to announce something, fine too it and work out any kinks after launch. Not really good for training.

        • Mark

          I went to the store and the manager read the whole document and stated that the price is still good. They went ahead and switched my account notating the documents that they quoted and the digits team is taking care of the rest since digits wasn’t compatible with T-Mobile one.

  • Tim

    Is the 2 for $100 plan a promo or everyday price?

    • (J²)

      A promo. Normal price is $120. You will lose this promo if you add additional voice lines or change plans.

      • Tim

        Thank you

      • SirStephenH

        You normally don’t lose promos by adding to or taking away from them as long as you keep the minimum requirements for the promo.

        • (J²)

          You’re right but based on the information available in the article and on the T-Mobile website, this promotion specifically applies to those who have 2 lines. Meaning if you add or remove lines after signing up, you will no longer receive any savings.

          I believe this is in response to Verizon rather than a normal #Uncarrier gift.

  • Matt Macaluso

    I just called and made the switch even though I had the 2 free lines from Black Friday.

    I was on Simple Choice 2 for $100 with 2 extra lines at $40/ea… I Added another voice line for my business (which I am not really even using) and then a 6GB data plan. Both for free. That 6GB got converted to a wearable… So based on my math I am going from $180 + Tax & Fees to $165 with tax included, were if I need the business line, I can add for $20. That is a $5 difference not including the tax savings.

    • donnybee

      Based on my math (and the fact that you said you had 2 free lines from Black Friday) you’re going from $100/month for 4 lines to $165/month for 4 lines.

      You lost something in your switch – you either lost money or lines, or both.

      • The Swami

        yeah that’s what i heard. i have the Simple Choice 2 for $100 unlimited and the 2 free lines from Black Friday = about $118 total for 4 lines unlimited each 7GB hotspot with tax. the rep told me today switching bumped me to the advertised $160 total for 4 lines, which of course is no good. bill credits do not transfer on plan change. he did mention, however, that i should keep an eye out as they will be putting out a family promo soon! no other info on timing or pricing though.

        • donnybee

          I also have the 2/$100 and added 2 additional lines. My free lines are 1 phone line and 1 6GB internet line. There’s no way I’d switch to the One plan unless those line credits carried over.. I will say that the new One plan is so nice now compared to what it was. Competition is so sweet.. T-Mobile causes VZW to get unlimited and lower prices, which in turn causes T-Mobile to add more features and lower prices. Honestly, those should be the real market leaders.

        • Matt Macaluso

          I wasn’t using the line at all and my 6GB data became a wearable line for the S2 Classic.

          The add a lines are only $20 though…Are yours $40 or where you on the 6GB plan?

      • Matt Macaluso

        The 6GB line credit isn’t what it was since I made it a wearable line… I lost a line, but it can be added back for the same price…

        I had 6 for $180 + Tax… Line 5 is now a wearable and line 6 removed.
        I now have 5 for $165 and can add line 6 back for $20 if needed.

        My one concern being in the account now is the wearable shows $20… I think it’s a bill credit to get to $5, right?

        Also, I keep turning on HD on all 4 lines and it turns off when I go back in to check. Anyone else?

        • Corey Jalette

          yes its a knows issue today everyoe is tryig to tirn it on. if you cant get it to work by tomorrow go to a tmobile store or contact care and they can take care of it for you im sure

    • SirStephenH

      The problem is that you lost your lifetime grandfathered price. They changed it about a couple of years ago to only a two year guarantee for new plans after which they may or may not jack up the price.

      • Matt Macaluso

        Not a huge deal as it seems prices are going down instead of up.

      • NardVa

        Personally I wouldn’t worry about any rates going up after 2 yesrs. T-Mobile has a track of letting people keep their rates as long as they don’t change their plan.

      • Matt Macaluso

        Wrong.

        The good news is that customers will be protected from any future price changes on T-Mobile plans, provided you’re on an eligible One or One Plus option. But despite the hype, this isn’t exactly a new promise from T-Mobile: the carrier made a similar ‘Un-contract’ announcement as part of Uncarrier 9.0, way back in March of 2015.

    • Phone Guy

      Why don’t you sign up for the beta of T-Mobile digits to get your second line on the same phone. Its free now and may be free for beta testers later.

      • Matt Macaluso

        Used it. It was horrible. I don’t need the line. Only got it because it was free.

  • (J²)

    Just an FYI, all T-Mobile One plans are eligible despite this fact not being advertised. I was misinformed earlier this week and advised by T-Mobile Help staff that I’d need to switch to T-Mobile One Tax Included to receive this promotion.

    This morning, my account allowed me to add the promotion at no additional charge.

    • NDWolfwood09

      Don’t forget to add HD Video and Kickback too, just turn it on, on your profile! ;)

      Oh I forgot, make sure to change your data plan to Unlimited (ONE Plus Promo w/ HD video & more) its $0 add on.

      • Zacamandapio

        I didn’t see that option on my account and I’m on the current T-mobile One plan.

        • (J²)

          Might have to do it from My T-Mobile App, I’m noticing they are still updating the site. Mine was displayed like a standard T-Mobile Ad/Notification – easily missed.

          You may be able to switch to the promo but updating each lines individual data plan. You should see a $0 cost promo plan with 10GB Hotspot and HD Video listed in the description.

        • Zacamandapio

          Thanks,

  • Marco

    it says for a limited time? so does that mean the 2 lines $100 price will go up at some point and will we be granfathered in ? Also to u all wondering about how much each line will be and total is to go to the site and hit start shopping and add a sim card for a new line and add each line to get the total $of what u will pay

    • Corey Jalette

      its limited as in terms of the promo pricing once youre locked into the promo plan you keep that plan till you change off yourself.

      • Marco

        ok thanks for the info. I thought so but had to check. Does the promo plan say 2 for $100 or does it stlll say $120 or $160

        • Corey Jalette

          promo plan is 100$ for two lines. it wont change from that. down the road they will take the promo off the plan list when the promo is over but if you have it on your account you can keep it forever. i still have my old 2/100 promo from last year but i still have taxes and fees so im switching to this later today.

        • Marco

          ok got it..i appreciate the info. i’m already on the one plus inclusive with 2 lines so yeah good luck adding it.

    • NDWolfwood09

      Yeah, the only ones who benefit are people on 2 lines. You save $20/month for life, or until the plan changes. In the past they had other deals where as you’d safe on 4 lines $140, instead of $160. Or anything after 4 lines is free.

    • SirStephenH

      You can keep the plan forever but the price on unlimited plans is now only guaranteed for 2 years (used to be forever too but that changed about 2 years ago for new plans), after which they may or may not raise the price.

      • Phone Guy

        Thank you for this nugget. Do you know where I can see that. I just wanted to read it myself. (But I believe you). It will help me make my decisions.

  • culader82

    Also, does kickback still apply to this plan? Sorry for the second post.

    • Corey Jalette

      yes it is as long as you stay under 2gb. :)

    • NDWolfwood09

      Yes it does, you still safe $10 for not going over 2GB/mo. Just go to your profile and turn it on. Same with HD video.

      • Rob P

        How do you turn kickback on?

        • NDWolfwood09

          First you have to have be signed up for Tmobile-One plan.

          To opt in to KickBack follow these instructions:

          From your mobile device with the T-Mobile app:
          Open the app. If you don’t have it, download it now.
          From the home screen, select Profile Settings.
          Select Line Settings.
          Select the toggle next to Get KickBack to turn it from OFF to ON.
          Click Continue and follow the prompts.

          From your computer:
          Go to My T-Mobile and log in to your account.
          Select PROFILE.
          Select Line Settings.
          Select the toggle next to Get KickBack to turn it from OFF to ON.
          Click Continue and follow the prompts.

  • Tim

    Im thinking of switch from metro to tmobile’s 2 for $100 plan but a question first.

    Does metro use everyone of tmobile’s cell towers? I was told by a tmobile rep that they only use a percentage of them but not all

    • Corey Jalette

      im not sure about tower usage, but i know that tmobile customers have priority over metropcs customers. i think they cap the top speed metro can get. if you know someone on both metro and someone on tmobile do a side by side speed test and see how it compares.

    • (J²)

      Yes but as always, postpaid customers receive priority.

      T-Mobile acquired MetroPCS and has migrated all customers to their own network.

    • SirStephenH

      Yes, Metro uses all of T-Mobile’s towers but data is a lower priority than T-Mobile post-paid. There is also no data roaming on Metro and the voice and text roaming coverage is also smaller.

  • Matt

    T-Mobile is much more nimble company than Verizon. It took Verizon nearly a full six months to react to T-Mo’s aggressive pricing. It took all of 24 hours for T-Mo to match and exceed Verizon.

    • Guest

      It was just a tweak, they didn’t have to design a new plan. It’s a good tweak though. Thank you Verizon for this and for having plans starting at 2GB.

  • Bob

    Just tried to switch to new plan, but backed out. The 2 phone lines showed up with the new pricing, but the 3 tablets that have 4GLTE service each come up with a $25/mo charge. If I switch, I’ll actually pay more, due to the tablets. They offered to remove the TMO service, so the tablets are just WIFI, which might work since the new plan has hotspot coverage.

    • Marco

      remember if u sind up for autopay u get $5 dollers off each, so it be $20 each but yeah it’s kinda a bummer they increased the tablet prices . What u could do is set up auto pay to a card that will decline and just pay when u can, I have auto pay set up but i bypass it by not having any money in the account

    • (J²)

      Unfortunately, if you switch to T-Mobile One Tax Inclusive, all mobile internet lines are switched too. For the past several years, customers have enjoyed plans for anywhere between $0 and $20, this is no longer the case.

      Poorly thought out in my opinion. It just decreases the likelyhood of existing customers with mobile internet lines switching – especially when they’ve enjoyed Data Match 5GB, Free Data for Life, etc.

      • Phone Guy

        Yea. If I switch, I will be cancelling 5 data lines. Imagine that. Honestly only using one of them a bit, but I think they may see some net loss in lines.

  • David DiPilla

    i have 4 lines 2 lines that i got for free with the black friday sale but i am on the simple choice only my line is unlimited the other 3 are 2g of data and i pay 170 a month but the 2 free lines are not being used i was thinking of doing the 2 lines for 100

    • SirStephenH

      You could try to get friends and family to use the other lines and help pay the bill.

      • David DiPilla

        well they dont want 2g of data

      • David DiPilla

        and i would save 30 dollars a month

  • SirStephenH

    This is how T-Mobile One should have launched. I think they might be hoping to get Simple Choice Unlimited users to switch to this plan only to pull something back at a later date. I really hate how they hide all of these added features in the account settings instead of just enabling them automatically (doesn’t feel “Uncarrier”).

    As interesting as this looks our SCU plan is still better and cheaper so we’ll be sticking with it.

    • Joey

      I have a single SC line for $70, do you suggest I switch to the new One plan?

  • netplayground

    sorry wrong discussion.

  • BernieSanders

    So I have the 2 for $100 Simple Choice plan and with using Bingeon I get two $3.99 Vudu movie credits per month because I am using Bingeon and I also get a subscription to Napster unRadio ($4.99 per month value) for both lines as well which totals up to $17.96 per month in essentials. Does TMobile one give this?

    • THXULTRA

      I actually am in the same situation that you are except I have Rhapsody premiere through the t-mobile discount. They said I can’t keep the Rhaposdy discount with T-Mobile one. Also the international calling is $25 extra and it only costs us $10, Improvements I found are faster data in other countries 2g on simple choice unlimited 3g speeds on T-mobile one, Also T-mobile one includes 4g lte in Mexico and Canada (I don’t believe the 2 for $100 simple choice unlimited does I could be wrong about this though).

      • BernieSanders

        Yes, I dont have Mexico or Canada but thats a 10$ add on if I need it and can remove it afterwords.

        • THXULTRA

          I think you are in the same situation I am. We will most likely be sticking with the old plan.

        • BernieSanders

          Yup…I think you’re right. I looked up Rhapsody…are you sure you have that basically what its really called is Napster? I think Rhapsody is the same as Napster UnRadio.

          Yea..unless I can still get my Vudu credits and get my Napster for both phones its really not worth it for me to jump. I would guess if I ever go to Canada or Mexico – it will only be a once in a lifetime thing if I ever do. So having that is really irrelevant for me. Its going to be hard to jump to something else when you get what we get.

        • THXULTRA

          Rhapsody changed their name to Napster (which they bought out years ago). Napster and Rhapsody are the same. I did a chat through the T-Mobile website and the CSR said the Rhapsody discount isn’t part of t-mobile one. I wish T-Mobile had a chart of what they are discontinuing so people could make a good decision. I would only go to Canada or Mexico for an occasional vacation so I would just pay the $10 when I do that. Easy enough to add that through the website. We will pay more with the international calling and losing napster. Would be nice to have the gogo internet use also but once again something I would rarely use so not worth switching for that.

        • BernieSanders

          The plan we have does have Gogo in-flight benefits as well as Free overseas texting & roaming. I have used Gogo on a flight and it worked fine for me. You will need a newer phone for it to work…not sure but I think anything within the last year or so works.

        • THXULTRA

          We have the free texting not sure if we get the free hour of GOGO web though or not. There is a option with T-mobile one to get unlimited surfing on GOGO though that isn’t offered to simple choice. I have used the in flight texting and it is nice. I haven’t flown since they offered the free hour of surfing so not sure if we get that or not.

        • BernieSanders

          Well I agree they need to make a comparison chart to help people understand what both plans actually offer.

    • TIFWIW, but I asked on Twitter whether I could keep my Jump Version One as well as Napster Premium on a TMO1 plan, and TMOHelp said I could keep them both. I may try to switch via a Twitter rep, as they have tended to come through for me on multiple occasions.

      • THXULTRA

        That is interesting because I asked about Napster earlier to a chat rep and they said the Napster discount isn’t part of t-mobile one.

        • I’ll find out for sure. I might try to get a price quote and initiate a transition. I’ll let you know how it goes. I’m first checking my account to make sure I cover my bases. For example, I have a Mobile Hotspot device and plan, and I don’t want any surprise charges if I close that line.

        • THXULTRA

          Cool let me know if they are able to keep your Napster discount. We have the premier not the un-radio account.

        • Okay. That might be the difference then. I thought I signed up for Premier at one point, but I just checked my Napster account and still have old Unradio. I may have canceled it and forgotten about it. My mistake. I haven’t used it in a few months. When you spoke with a rep, was it via Twitter or phone?

          Edit: I guess it’s still relevant because the Unradio account is a $5 value. The Premier was the $10 tier that was discounted to $6.

        • THXULTRA

          I spoke to a rep through the chat function on the website.

        • Okay. I have no idea how good they are, as I have used that interface very rarely, but you may want to doublecheck through a Twitter rep, who for all I know are the exact same people. It couldn’t hurt though.

      • francob911 .

        Whats the name their under on?

        • The rep? SamanthaC @TmobileHelp.

        • francob911 .

          The name on twitter is tmobilehelp?

        • Correct! That’s T-Mobile’s official Twitter handle. I’ve used it a handful of times and have always had a very positive experience. I’m sure some people have had exceptions, but for the most part, they are very good at helping people.

  • francob911 .

    So I Have the simple choice unlimited 4 lines for $150 + taxes and got the 2
    Extra lines for free total of 6 lines in this plan i get Napster Unradio & lookout preremium
    Will this new T-Mobile One save me $$? Dont really care about unradio & lookout just the price BTW just by turning Binge off is like having HD streaming

    • Marco

      no i may or it may not, it starts out at $160 for 4 lines , and depening if u want unlimited teathering or just 10 gigs it would be $25 each line add, minus taxes.U loose the 2 free lines so yeah . Thats what i was just told about the free 2 line promo back in nov. I got charged for mine so.

  • Any time!

  • David DiPilla

    ok i had 4 lines 2 where free for the black friday deal but the 3 lines dont have unlimited data only 2 g only mine was unlimited my bill was 171 and i dont use the 2 free lines so now i got the deal with the 2 lines everything unlimted and will be 142 a month saves me 30 dollars a month

  • Locust Gee

    Hearing some talk that Kickback is NOT a flat $10.
    That it’s a pro-rated on data up to 2gb.

    Based on this verbiage: “GET UP TO $10 BACK EVERY MONTH”

    Any1 hearing this too?

    • nearvanaman

      Check response from Tony Chen to your earlier question on this subject. He claims that he got the full $10. I think it would be an international incident if they were pro-rating it and Legere would have to do one of his reversals on Twitter. The language of “up to $10” is, I think, to deal with people whose final month bill is < $10.

    • Tony Chen

      i got my $10 credit fo 2 lines out of my 4 lines. 2 of my lines uses less then 2 gb. already got my credit of $20 for those 2 phones that uses less then 2 gb

      • Locust Gee

        When did the kickback program start?

        I just assumed it was this month (February).

        • Tony Chen

          kickback is pretty new its very recent.

    • Tony Chen

      make sure you turn on kick back on all your phones in your my t mobile account in the web you have to turn kickback on for each phone you have.

  • chill

    I had to call in twice to get this promotion from the older T-Mo One plans costing me $130 for two lines. Both calls neither rep knew of this promotion, especially where it says One + with unlimited gogo inflight on domestic flights is now only $5. I think I should we should get paid if we do their work for them right? Was also told they do not have the HD option to switch on content over to the HD but will in the future. My t-mobile app won’t let me do it for some reason.

    • Marco

      call and ask for retentions, and then mention 2 line promo on the one plan, it’s only good for 2 lines, so if u have more it won’t do u any good

    • Reagan1

      Yeah, I’m having trouble getting the HD option to stick or switch on when I try to do online as well. Hopefully they fix. If not, you may have to add a data pass and then turn on the HD. That seemed to work as a workaround when I tried it. It then said the data pass expired in something like year 2025.

    • francob911 .

      Its because t-mobile has reps in India Guatemala & Philipines when i call i request an rep in the US

  • MrXiro

    I called and switched a few days ago and was told that I would get my 7 lines for $200 ($100 for 2 lines + $20X5 = $100 for the remaining lines). I called a few minutes after I saw the Legere posting and had a feeling she was wrong but I had the lady put it in writing in the notes on my account that she offered me 7 Lines for $180 (my parents use less than 100mb each, so I’d get $10 credit off for each of them too).

    What are the odds they’ll actually give me this offer? Or will I be stuck on the standard $220 deal (which isn’t that bad TBH).

    • Tony Chen

      make sure you go to my t mobile go into your profile and turn on kick back for all your phones.

      • MrXiro

        It’s actually something you can do from the website. I’ll be doing that the day the deal activates for sure!

    • Matt Macaluso

      Zero chance. The promo is only for 2 lines. Changes back to the same old pricing after 3+. A family promo is supposedly coming out soon. Not sure why they’d wait though. Just gonna be more confusion and with mid cycle changes.

      • Marco

        don’t tell me that.. i just cancled 2 of my lines to get the 2 line promo, oh well . hopefully they do it soon so i can add them back

  • C. Borrero

    So, I just called 611 and tried to switch over to the One Plus Promo plan 2 lines for $100 incl. taxes. I am currently on the Simple Choice Family Unlimited Promo 2 lines at $100 + taxes my bill is $112-113 a month. The rep wouldn’t let me change the plan. She said it is only for new customers, yet I read a bunch of posts here that people were obviously under older T-Mob plans and switching over. What gives? Has anyone else had this issue? Plus I haven’t tried it yet, but apparently I can switch through the T-Mob app and it DOES give me the option of the One Plus Promo for $100, but I haven’t pulled the trigger because after her saying it was only for new customers I’m wondering if I do it through the app is it gonna throw me into some kind of limbo plan hell? The One Plus Promo is good until or sometime in March then it will be no more according to her, she wouldn’t be more specific.

    • Kaulana1989

      You can switch to the new plan for new and existing customers

    • Reagan1

      Rep doesn’t know what they are talking about…you can switch. More and more I’m talking to TMO reps that don’t know what they are doing and just make $hit up. I spoke to 4 different reps today to update my plan and finally did it after being transferred to the loyalty department. Ugh, been with TMO for 14 years and CS is getting worse…definite growing pains.

      • Rush Hadley

        I worked at T-Mobile call center for a whole 2 months. Customers are so shitty.
        Over 95% turnover rate for call center employees.
        Doesn’t surprise me the reps don’t know much, they are new all the time.

        • Reagan1

          Yeah, figured that. I’m always nice because I’ve been in their shoes, but very frustrating.

        • keepitreal25

          Thanks for taking it easy on us !!!

        • Reagan1

          Well, make a suggestion to management that they try to fix this SOON. Actually, I believe they should have a special line for long term customers (more than 10 years) that they are automatically routed to when calling and these Reps know their stuff inside and out. Pay them a bit more or offer a few more perks and maybe they’d stay. This is how they did it at an investment firm call center I worked at for a few years. Their “special” clients got more experienced reps and better service. Honestly, I’d prefer this over something like TMO Tuesday or whatever the discount thing is called. I signed up for it and never used…too complicated.

          Anyway, people need to realize that if you are NICE to customer service reps they are more likely to help you. I know it’s frustrating when you call 20 times, but it’s just human nature, be mean and the rep will “accidentally” lose your info or “forget” to help you, etc. Ha. Remember, it could be a lot worse…you could be getting shot at in Afghanistan, fighting cancer, in a car wreck, etc….this is just not that huge in the grand scheme of life.

          **Off soapbox…. Ha.

        • (J²)

          T-Mobile does sorta have this already. The Solution Center and Executive Relations Team are the highest levels of Customer Care at T-Mobile. For the emails that John Legere doesn’t respond to, the Executive Relations Team (at T-Mobile Corporate does).

          Unfortunately, you have to know the inner-workings of T-Mobile to get to these 2 very knowledgeable teams.

          As far as call centers in general, most use metrics to measure each representatives performance. This ensures that they are providing good customer service WHILE also handling what its deemed to be an acceptable number of calls per shift. If you’ve ever worked an environment like this, you’d know that a call regarding a promotion that you know absolutely nothing about is not ideal. It simply goes against metrics. Bad metrics costs jobs.

          Being a NICE and friendly customer, will not always help because THEIR JOB DUTIES are to get you off the phone as soon as possible. As a customer, sometimes you have to put your foot down when it comes to misinformation or half ass service.

      • Phone Guy

        I spoke with 15 reps (yes, 15) over 30 hours, especially tons on the twitter help, and they all had their heads up their butts and each gave me a completely different answer. The CS at T-Mobile has gone to the dogs, but it still looks like a pretty decent plan.

      • C. Borrero

        Yeah I ended up switching through the app with no problem. I’m in the same boat, been with T-Mob for 14 years. Like the other person on her I wanted to speak with someone who knew what they were talking about and to get all the terms and conditions.

    • gmo8492

      T-Mobile moves so fast with new promos the reps can’t keep up and often give out wrong information. As I know you can do it online or through the app, I always call because I usually want a detailed break down of how much I’m going to pay each month including terms and conditions. Try to escalate the situation to a supervisor, I’ve done that and its always helps.

    • Corey Jalette

      Yeah talk to another rep or go in store. I had the same 2/100 simple choice promo and I was able to set it up yesterday to go in effect tomorrow (my next billing cycle) it’s all ready on my account just waiting now.

  • Okay. So I made the switch! I’ll detail everything in a subsequent post a little later, but I do have a quick question if anyone knows. When the tablet moved over to TMO1, it now says that it doesn’t have HD video unless you get a day pass or add Plus. Is there even a “Plus” add-on for tablets?

  • I ended up switching as well. I was on the older Simple Choice Unlimited Plan. With my corporate discount, I was paying about $67-68 a month. I lost the corporate discount, but for ~$3 more, I get 10GB’s of tethering and unlimited 3G tethering after going over 10GB. Before, I only had 5GB of tethering and it would get shut off after that. Since I’ve hit my 5GB limit in the past, it was worth the extra $3. I’m just worried because T-Mobile seems so shady now, like a used car salesman. I’m scared they’ll raise the price or “optimize” my video or something after a few months and require me opting into something else they’ll change, hoping I don’t notice.

    • keepitreal25

      Read tmobiles terms and conditions regarding price lock guarantee , it’ll make you feel a lot better to know that as long as you keep your plan tmobile won’t change it forcefully !! It’s right on the bottom of the main website!

    • Joey

      Did you have to use a Autopay to get the $70? I hear without autopay it would be $75. Also, could you add back your Corp discount if you called them?

      • Yes, I did have to add autopay for it to be $70, but as long as I make the payment a few days before the payment is scheduled to come out, I could use a different payment option. I can not add the corporate discount anymore as they no longer offer it.

        • Joey

          Thanks, do you think this is a better plan compared to the old SC single line? From what it seems it’s about the same but little better with the hotspot, 256kb roaming, and free calls to canada/mexico?

        • For me, it was worth it just to double my tethering. I already used 5GB streaming soccer matches this weekend alone.

  • Rob P

    I switched to 2 for $100 today. Is anyone else having a problem toggling the HD video on/off on the app and/or website?

    • Mike Menard

      Yeah, I think the actual plan won’t change until your next billing month.

    • Reagan1

      Yes. When going into your profile to change to HD video it doesn’t stay “on”. The only way around it that I’ve found is that if you Add a Data Pass (free), it will then show “on” in your profile, but that seems to be a workaround that I don’t want to gamble with because it says the Data Pass ends in year 2025. Now, I could be dead by then or switched to another service or the world could end…yada, yada, but that shouldn’t be how it works. Oh well, my Plan on the website shows as this new “TMO One Promo with HD/10gb Tether”.

      • Rob P

        Mine says the data pass expires 2025. No clue why. Guess I’m going to have to call yet again

        • Reagan1

          Yeah, I just think TMO’s systems haven’t caught up with the Promo or how it updates online. Let us know what they say.

          **Just checked my account online and both of my lines are now showing HD “ON” in my profile. Also, when clicked on “Plan” it said TMO is updating that portion, so maybe they are fixing things. Will monitor this for awhile to make sure everything stays as it should.

          Now, just need to make sure they get billing correct in a month…

        • Marco

          the 2025 is normal, thats how the system is desind .

    • Phone Guy

      I found there are three ways to turn it on. The easiest is to just tweet Tmobile help and ask. They do it for you quickly. Done. Then there were at least three different ways to do it, two on the web site in different areas, and in the app. Try tweeting.

  • Reagan1

    Ok, maybe a dump question, but how do you tell if your video is streaming at HD on your phone? I have a S7 and watched a couple videos on YouTube and they didn’t look clear, so I’m assuming the HD video is off? Any thoughts on how to confirm would be great as I want to make sure it is turned on before they take the “HD” away for the promo. Thx.

    • Joseph Torres

      Google (Youtube) and a few other video sites dont allow users through cellular to choose video quality. Instead it uses a optimal system to help the network out. When on Wifi, you can choose whatever quality your phone can display. So the best way to get around this is to jailbreak/root and trick the app, or try a app that supports HD playback. Currently I use Youtube ++ for iPhone to get around the limit, but there are many ways out there. Im interested on how the network will handle all of these changes when people start to use it. I hope they can, and if they do. Maybe they should try to sell home broadband, well maybe when 5G is out…

      • Kaulana1989

        I can choose the video quality on my Android phone when I’m on cellular network that is only for iPhones

        • Joseph Torres

          Oh, haven’t had android for years. Thought it was the same.

    • Kaulana1989

      You can choose your quality setting on the YouTube app when you’re playing the video of what resolution you wanted to play

  • FILA

    HD is technically 720p, does this stream higher?

    • Corey Jalette

      It streams at whatever it’s bradcasted in. Meaning 1080/4k included.

      • Phone Guy

        I just hope people don’t stream at 4K on a tiny phone. We all know they will, and that will be like 10 people streaming on regular DPI at once, such a strain on network that everyone will get slowed.

        • Corey Jalette

          If people pay to get the best picture quality. Then of course they will. What’s the point? 1080p is fine, but 4k is better. And people have been using 4k over the network before they even added the T-Mobile one plan. I always switch to the highest setting, my eyes suck so why not take advantage?

  • David DiPilla

    had simple choice with 4 lines 2 where free with black friday deal but they where only 2g of data only my line was unlimited but the 2 free lines are not being used was paying 170 for 4 lines now paying 140 with the 2 lines promo saving 30 dollars a month

  • I was under the assumption that the TMO1 tablet plan was eligible for the 10gb hotspot promo and free HD, like the TMO1 phone plans for this weekend’s promo. When I switched and checked my plan, I not only didn’t see those features, I didn’t even see that option. Instead, it said that tethering speeds would occur at 3g max while HD needed to be activated via adding Plus or an HD day pass. I thought the message was kind of strange because I didn’t think there were any Plus add-ons for the tablet plan, and so I concluded that maybe it was a generic message that they repurposed for multiple plans.

    I looked into this further though… TIFWIW, but when I logged on to my account this evening and looked at my tablet plan, I selected “View Plan Details,” scrolled to my tablet, selected “Change Services,” and sure enough, there was an option to add “One Plus Promo” to my tablet for free. I selected that without any issues, and now my tablet indicates that it has 10gb LTE hotspot and free HD video streaming. Not sure if this is helpful for anyone else or not, but either this isn’t a widely known promo or a rep forgot to select it when they switched me over.

  • john

    Have a question if someone knows and can answer:

    I watch youtube and Sling TV on my smart TV. I have comcast internet and
    use the wifi to connect to my TV to watch Youtube and Sling TV on my
    ROKU 4.

    Is it true that I can turn on my mobile hot spot on my phone to connect
    my smart TV and Roku to watch Sling TV and Youtube videos without using
    any data from my phone? The quality of the video will be HD if i turn
    on the HD? By watching Youtube or Sling TV on my Roku app on my smart
    TV, I won’t be using any data from the unlimited data plan or from the
    10 GB of monthly hot spot limit right?

    • Critic4U

      Using the hotspot feature on a phone will use up the 10GB that they give you, the ONLY work around is using a chromecast to mirror the display meaning using your phone itself and mirroring the image to the chromecast device. then you would have unlimited data up to 28GB then throttling will occur for you for the remainder of you bill cycle on congested towers.

  • ImHomeNow

    So does everyone think this is a better deal all around than the simple choice plans? Right now I have a line and a tablet. $102 with taxes for 6gb on line and 2gb on tablet. I get that I will be unlimited on both for $90, but what features will I lose? Using iPhone 7+ 256gb, not sure if that changes any features such as voicemail transcript.

    • ImHomeNow

      Further, when I try to sign up it says my tablet line will be 75 per month. It doesn’t show any discounts.

      • Corey Jalette

        If you have a phone line it will discount it $50 making it 25$. Might go down to $20 if you have auto pay on. But with 10gb of LTE tethering plus unlimited 3G tethering after you don’t really need a tablet plan.

        • ImHomeNow

          I like using a tablet. And I have one already lol

      • Phone Guy

        Yes, it is $25, then $20 with auto pay. They supposedly had 1 1 GB tablet plan for less but I can’t find it. They are making all the tablets and phone lines on the same family plan the same price.

    • Corey Jalette

      It’s the same thing pretty much as the simple choice plan. Except you get unlimited data and 10gb tethering of 4g lte then unlimited 3G tethering. You wouldn’t need the tablet plan. making your plan $70.

    • Phone Guy

      Now that you get 2x the roaming speed international, and the other stuff they threw in, it might be worth it for you, plus, you won’t get any of the great buy one get one free deals, etc. that they offer only to the new plans. Might as well jump. I jumped yesterday, got rid of 5 empty data lines, and now my bill is actually smaller.

  • Joe

    Does anyone know if the existing SC plans also have 256kb international roaming or is it only 128kb?

    • tk whore

      It’s only 128. That’s one of the reasons I switched to One this weekend.

  • Phone Guy

    OMG- I jumped and made the switch. I had 4 data on demand lines that are now on pre-paid. Gone from my plan. I had a voice line that gets maybe ten minutes of calls per month. I switched that to T-Mobile’s $3 per month plan. I love their $3 per month plan. And move my other 7 lines to T-Mobile One. I officially have a smaller bill than I had before because I was able to clear out all the junk. Like I couldn’t delete any of those lines for fear of losing my 2 free lines that I wasn’t using anyway. It was all a game. Its nice to finally have exactly what I need, and a smaller bill, and more choice. I think a lot of people may only have to pay a tiny bit more for this new plan, but the benefits abound like the free sales tax on phones (for now only) and all the other phone offeres that will only be offered to One customers. Can’t wait to try out the higher speed data in Europe.

    I did read one small point. If you add the $5 higher, say so you get GOGO inflight for the entire flight, they won’t prorate the feature, meaning if you go to Europe for the week and want inflight GOGO for the entire flight, you can add the $5 feature, but it has to stay on for the entire month.

  • So here’s my switch. We went from:

    (A) SC Two-for-$100 (unlimited LTE (HD included), Talk, Text, and 7gb Tether)
    – Match My Data Tablet (5gb LTE)
    – Match My Data Hotspot (5gb LTE)
    – Wearable Promo (500 mb LTE and Music Freedom)
    – Jump Version One
    – Napster Unradio

    Total Cost: $157 after taxes

    (B) TMO1 Two-for-$100 Plus (unlimited LTE, Talk, Text, HD Video, 10gb Tether, unlimited Gogo, Caller ID, and Voicemail-to-Text –which I love because it often hilariously mistranslates the speech–)
    – TMO1 Tablet Plus Promo (unlimited LTE, Talk, Text, HD Video, and 10gb Tether)
    – 2gb LTE Data Hotspot
    – TMO1 Wearable (unlimited 3g, Talk, Text)
    – Jump Version One
    – Napster Unradio (Probably — They looked into it and said that the way the promo is worded, it doesn’t specify any particular plan; it just says it’s available to unlimited data customers)

    Total Cost: $157 with taxes included

    So as far as I can tell, this was a big win for consumers like me. I retained all of the previous features that were good, and the net gains were 16 more gbs for tethering (when you include the tablet tethering), unlimited data on the tablet, unlimited data on the wearable, caller ID, unlimited in-flight, and voicemail-to-text feature. I couldn’t find a reason not to make the switch.

  • vikings football

    since speed prioritizing is done at the 23GB mark, why not just make the wifi tethering be at 23GB as well…and since there is unlimited data for tablet on the one plan, why not increase the tablet data on the simple choice plan be at the 23GB mark, better yet unlimited data and give us simple choice customers some love too.

    • Minor Correction: The deprioritization threshold has been increased to 28gb. I don’t remember how recent the change is, but you’ll see it on all of the latest documentation.

      I get what you’re saying though. I’m guessing it’s primarily to discourage users from dumping their home internet and relying on the network. By the time you pay for unlimited hotspot (extra $25), you’re basically paying a price comparable to a home internet plan that would have similar speeds, similar data caps, and similar limitations. If you’re a cynic, then another possibility (and it could be both) is that they simply want to maximize profits by offering tiers of tethering to those intent on using a lot.

  • Critic4U

    So has anyone upgraded from their old SC plan and now on this new plan checked the data speeds yet for watching HD video and speed checked websites and the tethering yet? Kinda curious how much speed they actually give you versus what they promised.

    • Corey Jalette

      Believe it or not my dl speeds and upload speeds have actually gone up. I was at 22mbps download and 5mbps upload average the past week, checked it yesterday and today, 30-35 download and 20-25 upload. This is using my phone to test. And the one that tested higher was directly after watching a 1080p video (was only option on the vid I watched). So I’m not seeing any decrease whatsoever. I haven’t tried tethering so can’t help ya there.

  • Petey07

    make sure you speak to Retention to change your plan. When I called the first time last night, I spoke to the CS in the Philippines, which had no idea of their plans and wanted to change me $260 instead of $200 for six lines ($100 for the first two lines and another $40 for the next 4 lines; when it suppose to be $160 for the first 4 lines, and another $20 for each additional lines). I had to ask her to not touch my plan and transfer me to retention dept which they knew what was going on. They need to stop using oversea companies to do CS in the US. Same issue with Comcast.

    • RideScheduler.com

      Finally sat down and sorted out my billing. Turns out I had ~$95 EXTRA charges on THIS month’s account! I have the $120 for 4 lines + 2 free Magenta Friday lines and free phone lease (charged $24 and credited $24). Total should be in the neighborhood of $120 plus taxes. They agreed to their mistake and credited my account a total of $128 for the last 3 months. “It looks like the free credits did not take”

      HA!!

      I didn’t have the patients prior to this to sort out my bill because I was overseas and had a bunch of 20 cents per minute calls that muddied the bill. I’m still not convinced they credited me properly. I no longer trust them.

      • D Hall

        I have been fighting to get my free lines credit every month. One line I’ve gotten some credits. The other has not had any credits. I feel like I’ve been scammed over the free lines promotion.

  • mingkee

    Eventually I made a move (5+1) since One plan has all taxes and miscellaneous fees included.
    Secondary voice changed from free 2GB to unlimited.
    Tablet changed from 5GB to unlimited
    The major change is sharing for PC. It changed from 5+5 to 10+10+10. It’s way more than I need.

  • Joey

    I’m really having a hard time to decide which is a better plan:

    Current Plan
    SC Single Line $70 (Before Corp Discount)
    Unlimited Everything
    5GB Hotspot
    128kbps data roaming

    One Plan
    $70 (With AutoPay)
    Unlimited Everything
    10GB Hotspot
    256kbps data roaming
    Free 4G LTE Roaming in Canada/Mexico
    Kickback $10 (if <2GB) each month

    What do you guys think? Should I switch or keep my plan?

    • Corey Jalette

      I’d switch soon before the promo leaves for hd and tethering included. Not sure if they will make that permanent or not or if it’ll be for a limited time. That’s pretty much it other than what you mentioned already. Unless the corporate discount saves you a lot. It’s umyoir choice really on whatever is best. But most of the new free stuff and phone offers are most likely going to be for T-Mobile one customers only. That’s how it feels it’s headed.

      • Joey

        Thanks, I was thinking the same. This won’t last long but hesitant to lose my current plan. The current discount I have is only $2 cheaper but not permanent as I have to renew it every so often.

        Comparing apples to apples, it looks like the TMO1 is the better option in comparison? Tough choice as I had my SC plan for awhile.

    • I’m guessing after taxes and fees as well as the corporate discount it’s around $65? How much data do you use? How much tethering do you use? How much do you travel to Canada / Mexico? How much do you care about being eligible for future promos that affect TMO1 users only? I think the answers to those questions will determine the decision that you ought to make, whether or not you actually make that decision.

      • Joey

        It’s around $2 cheaper after taxes/fees on my current SC Plan but I have to renew my discount every so often. With TMO1, its all inclusive. On data, stream alot of videos and such which can be 6gb or more a month. I tether to my tablet sometimes not often but sometimes. I do plan to travel to Canada and would like that high speed option. Also, nice to have other perks for TMO1. From what I hear both the Plan and the Price will never change, beyond promo period. I will only change if you change your plan or if you fail to pay your bills. Please correct me if that is not the case.

        Given above, I’m leaning towards the TMO1 plan but wanted an honest second opinion if it’s better than what I have now.

        • I’d say that sounds like a pretty accurate assessment. I switched from SC to TMO1 for similar reasons. I’m paying exactly the same but am getting so many more benefits (see a post below that detailed the switch).

        • Critic4U

          Same here too I had SC 2 for $100 and 2 lines at $40 each per extra line after plus taxes and fees. plus one of the lines was free with the black friday promo so was paying $140 plus taxes and fees, taxes and fees were around $28 a month so total was $168 afterwards and I saved $8 bucks switching to new plan and now only costs me $20 per each line added in the future for unlimited and 10gb hotspot for that new line. I asked them each way how this plan was in relation to my plan. They said it will never go up in price, the speed is as fast as the tower can dish it out and the HD video is for anything up to the original format. I made sure I had it all written on facebook private message in case they try anything later on.

  • aMrO

    There is no binge on, once you use the 10 Gigs hotspot -which I did on 3 days- you go to 512 kbps which doesn’t stream 480p.. YouTube defaults to 144p. The old plan with 5 gigs hotspot was much better for me. Do not switch if you relay on T-Mobile hotspot to watch Netflix and YouTube.

    • KaminskiBrigade

      To force 480p at 512kbps: Go into Netflix’s settings and reduce the video quality from HD to standard. If you don’t see 480p, you can override:

      When you’re on Standard, Netflix will sometimes only give you 512×384 (or worse), instead of 720×480 (DVD quality), but you can manually override and force it to a higher level. Or downshift if you want to save data.
      Use the Netflix shortcut keys: Ctrl-Shift-Alt-D to display what you’re currently streaming at. Ctrl-Shift-Alt-S to switch streaming speeds (click on the middle panel). Sometimes it takes 30 seconds for the speed to change. You sort of have to guess at what resolution is offered by a particular speed. When the next movie or episode plays, Netflix’s automatic settings will return and you have to play this override game again.

      • aMrO

        Thank you so much, however I prefer to have the ability to turn HD on and off from T-Mobile account. Also of the none HD video would stream at 480p and doesn’t count against 10 gigs HD. This would make it the best plan ever.

        • Corey Jalette

          The free video streaming and music streaming isn’t with the one plan unfortunately because it’s unlimited they say we don’t need it. But no matter what (480p/1080p) it will count towards your data.

  • Tmo_fan

    What’s the best way to make the switch?

    I heard calling 611 it’s rolling the dice who you talk to may know or not, the TMO App is down (saids’ its unavaiable), or online (Checked Online it shows the old TMO1 not the new promo version with Unlimited HD, 10GB, it indicates as part of the Plus option not the standard)

    Looks like option1, with multiple calls until i talk to someone who knows what their saying?

    • Corey Jalette

      If you make a twitter account or have one you can chat with them through there to get it set up. Or go into a store and get it done in seconds.

  • Scott Johnson-Tews

    Tired of all the telecoms sticking it to single individuals. You really want to end my pain T-Mobile and upset the industry? Price your T-Mobile One plan at $40/line period! It doesn’t need to matter how many lines I have. Some in the family want Sprint, others AT&T. Although I prefer TMO I’m no longer a customer because it’s cheaper to go with other family members even though I despise the customer service. Line pricing no matter the number of lines would really shake things up! You listening John Legere?

    • Critic4U

      Are you trying to get T-Mobile’s attention on a T-mobile forum that isn’t owned by T-Mobile? With all that said I would agree with your statement as it seems like the big four are all focusing on family plans only getting good deals and leaving the single user with more to pay with no other choice than to go with a prepaid service or get on a family member’s plan. I had put my wife’s uncle on his plan because his single line was costing him too much.

      • thepanttherlady

        While there are more direct ways to get T-Mobiles attention, John Legere has read articles here and commented before. :)

        • Critic4U

          Anyone can post as him, I would take any post claiming to be John Legere with a grain of salt. I personally have never seen any comments from him on here, not saying it couldn’t happen but there is no way of knowing if you’re really talking to him.

        • Romdude

          He should just tweet John. there problem solved. Whether you got a response or not is another thing but you at least know he reads it from time to time.

    • CAL_08

      Sounds like someone doesn’t comprehend how bulk pricing works.

  • gjw123

    One thing I just discovered – once you turn on HD, you can’t turn it off. According to the tmo tech I spoke to, there’s nothing they can do about this. So for lines that might qualify for the “kickback”, you’re less likely to qualify for it since you can’t turn off the HD resolution.

    • mingkee

      Currently I have three lines can get kickback bonus.
      One is only regular phone. No data at all
      One is used mainly at home and hook up Wi-Fi all day long
      One is used to text 99% of the time with some internet-based IM.

    • (J²)

      There’s 2 ways to turn it off. Through Profile or you can simply remove the HD Data Pass. By default, this pass is 3000+ days when the system adds it.

  • JohnnybGood5

    Switched!
    From:
    Me:Value Choice (unlimited T/T/ 6Gb data) for $49 (after corp discount, incl taxes)
    Wife: SC (unlimited T/T/unl Data, 5GB tethering) $70+ Stateside Int calls incl cell phones
    promotional rate$10 = $90 incl taxes

    Total before: $140

    To:
    ONE plan 2/$100 promo unlimited all with 10GB tethering +$15 int calls for wife line

    New Total: $115 (probably will be $105 since wife uses less than 2GB/month)

    WIN-WIN

  • Guest

    Should I canceled my $60 Metro plan? Decision Decision!

    • Corey Jalette

      10$ more and you’d have a lot more perks. Jump on demand 0$ just the cost of the phone monthly 3 upgrades a year! I love it lol

      • Terrence

        Us jump on demand included in the 2/100 plan?

        • Terrence

          *Is* Typo

        • Corey Jalette

          Upgrade plans aren’t included. They have Jump which includes insurance $12 I believe. Or jump on demand which has no insurance unless you add it. Jump you get an upgrade when 50% is paid off. Jump on demand you get 3 upgrades a year no matter how much you pay for the phone. You can still add insurance for I believe the same $12 price. But I opt out for insurance to save the 24$ a month ($12 each line for 2 lines) you can’t opt out of insurance with regular jump. They haven’t been advertising Jump on demand as much because it doesn’t make them much money but I love having the freedom to get whatever phone I want.

        • There’s also some of us with Jump V1 still! Allowed two upgrades / 12 mos. (clock starts after first upgrade), regardless of how much is paid off (no minimum); can select any phone as the upgrade, including cheaper ones; insurance included at $12 / mo. It’s sort of like a hybrid between the two.

        • Romdude

          Gotta love grandfathered perks.

        • Right on! That was one thing I was checking before switching to TMO1. I have to keep my J1.

    • Walt

      They lowered it to $50 a month w/o hotspot

  • Bruce Wayne

    Verizon is still better.

    • B Michael

      …at charging you more for less? I agree.

      • Bruce Wayne

        That’s T-Mobile. “Daily HD video pass”. LOL. Verizon made them change that real quick.

        • pengko

          and the reason verizon open the doors on unlimited data again is because of t-mobile. Competition is good.

        • Bruce Wayne

          Indeed.

  • mingkee

    There’s one bonus not mentioned: $5 discount each line using autopay.
    I have 5+1 and now I have $30 off.
    The discount is also applied to tablet line ($75-$50-$5).
    You may want to enable HD feature if you have Simple TV or Tablo. Without HD feature, it doesn’t work.

    • Corey Jalette

      It’s actually in the fine print that the prices shown are with auto pay on. 2/100 promo with auto pay off would be 2/110.

  • Matt Macaluso

    Yeah… An add online is $20… Line 2 to 3 as you show is a $40 jump. The logic to the promo math you are asking about would make it $100 + $20 for a total of $120 for 3 lines. That’s not the case. The cost for 3 or 4 lines is the same as it was weeks ago. Line 3 is free now though.