T-Mobile will give you a free 32GB iPhone 7 when you trade in an iPhone 6 or newer model

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UPDATE: There was an error in T-Mo’s original announcement of this promo, and so I’ve updated the post with the correct info.

 

Hours after Apple announced its new iPhone 7 and iPhone 7 Plus, T-Mobile has come forward with its launch offer for the new smartphones.

Starting Friday, Sept. 9, at 12:01 am PT, T-Mobile is offering the 32GB iPhone 7 for free when new or existing customers trade in any model of iPhone 6 or newer. You can also get the 32GB iPhone 7 Plus for $120 with trade-in. And if you’d prefer a 128GB or 256GB model, you can pay $100 or $200, respectively.

There’s some fine print to be aware of with this trade-in offer. Your iPhone 6, 6s, 6 Plus, or 6s Plus must be one that you own, it must turn on, and it can’t be water-logged or have a broken screen. Your new iPhone 7 or iPhone 7 Plus must be purchased with a 24-month finance agreement, and you’ll see monthly bill credits to cancel out the cost of the phone. And if you decide to leave T-Mobile, you’ll need to pay the remaining balance on the phone.

T-Mobile also confirmed its pricing details for the iPhone 7 and iPhone 7 Plus. The 32GB iPhone 7 will be $649 (~$27/month), while the 32GB iPhone 7 Plus will be $769 (~$32/month). If you’d like more storage, the 128GB iPhone 7 is $749 and the 256GB model is $849. Meanwhile, the 128GB iPhone 7 Plus is $869 and the 256GB model is $969. Both models are available on EIP and JUMP! On Demand.

A few other notable details announced by T-Mobile today:

  • Apple Watch Series 2 will be available from T-Mobile’s website starting Sept. 16
  • MetroPCS will offer both the iPhone 7 and iPhone 7 Plus starting Sept. 23
  • Starting tomorrow, Sept. 8, you can sign up for T-Mobile One and get four lines for $140 per month, which means that your fourth line is free.

Source: T-Mobile

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  • AxelCloris

    Just my lucky this gets announced after I spent the last few months slowly selling my two old iPhone 6.

    • Yeah, I almost wonder if it would be worth it to pick up a used iPhone 6 just to trade in for this offer.

      • David Juarez

        Yes as long it’s paid off. They check the imei/esn when you trade it in. If it comes up the person you bought it from had payments they can’t take it.

  • Jump on Demand

    TmoNews, is this offer available to Jump on Demand customers, also?

    • Joey

      it says “One that you own”. So the phone has to be paid off.

      • Jump on Demsnd

        Thank you!!

  • Prode

    I like how they just had a promo to trade in your iPhone 6 for a 6s for $100 and now they will give you a 7 for free with a trade in of a 6 or higher. Man if it was me who did that I would be bitching a storm.

  • Jeremy Carlton

    So if I wanted the 7 Plus 128 GB, does that mean I pay $220 up front and then the rest is done on EIP and credited monthly?

    • OZ

      After trade in.

      • Ben

        I’m having trouble figuring this out. I own an iPhone 6. If I trade it in, how much would a 128GB 7 Plus cost? I’d pay $220. I know you’re entering into a 24-month installment agreement. How does it work with the installment plan?

        • Garret Hussak

          If you have a completely paid off iPhone 6, you can trade it in AND pay $220 up front (plus taxes?), then you will be charged $27.04 (plus taxes?) a month, but will also receive a credit for $27.04/mo.

        • Ben

          Huh. You think that they charge you and then immediately credit you, so you end up paying zero on the EIP. I guess the purpose is to get you on an EIP plan, where you’re leasing from them?

          I wonder if the 7 would then be Jump eligible next year.

        • Garret Hussak

          I’m 99% positive that’s how it will go down. That’s how they did the offers last time around (iPhone for $10/mo – everything was billed, then credited accordingly). The purpose of getting you on the EIP is if you were to leave T-Mobile over the next 2 years, you still owe the balance of the cost of the phone.

          I would think that it would be Jump eligible, but not sure if this offer applies to Jump!

        • Ben

          Ohhh okay. I get what you’re saying. Hmm.

          You’ve been helpful!

        • David Juarez

          This is the big question though. It’s a deal for 24 months. If you have jump ten I’m guessing that you’d have to have the phone paid at least half way before you can use jump. And I mean the phone paid half way like the bill credits adding up to paying half the phone e. But the other problem is that if you don’t have jump on your account you’ll have to trade it in and use that credit to pay the remaining balance owed.

        • OZ

          It will cost you $0 per month, assuming you stay with T-Mobile for the next 24 months

  • Damien

    So if I own iPhone 6 plus 64gb model with 3 payments remaining, trade-in to upgrade to iPhone 7 or 7 plus work if I do pay the remaining balance right? Also, do we pre-order iPhone 7 and claim the credit later or do we have to trade in first in order to receive a credit?

    • mickey

      +1. I’d like to know this as well.

    • David Juarez

      Seriously guys, it’s clear as day. You have to own it meaning it’s paid in full. If you have 3 payments left then pay them off before you can do this deal.

  • NapoPeb

    What’s the policy on getting the iPhone 7 from TMUS unlocked? Is it the standard 40 days deal?

  • Yosmar Triana

    is there an offer when you trade in your galaxy s7?

    • David Juarez

      No. They no carrier Des cross platform deals. It’s usually Samsung for Samsung, lg for lg or apple to Apple.

    • David Juarez

      Although you can still trade it in but they offer you the value of the phone based on their trade in system, and if you own the phone then the credit can be used as a down payment towards whatever phone you want. Just know this is always available anytime, not part of this deal. This is an iPhone only deal

  • Garret Hussak

    If you trade in a fully paid-off, qualifying device, T-Mobile will charge you $27.04 a month (so yes, there is an EIP), and also provide statement credits of $27.04/mo (total of $649 – the cost of an iPhone 7 32GB).

    If you wanted the 7+ 256, you’d have to pay $320 upfront ($969 – $649 EIP).

    • Khumphan Amaratana

      $320 is still a deal vs $969!! Also..do you know if we do this deal, how will preordering the phone work? Will they ask for the trade in first before they ship the new one? Can I still get iPhone 7 Plus on launch day is what I’m asking with this deal??

      • Garret Hussak

        I don’t know how it will work with the preorder. The last time I did it (for the 6 I think), I wound up pre-ordering, then going to a local store and getting it before my preorder was set to arrive, so I just cancelled the preorder. In that case, they just took the old phone and gave me the new phone.

        • Khumphan Amaratana

          I see…I wonder if this is only available in stores… there’s always a catch. I’m the type who likes to get it first day and preorder so…hopefully they have some kind of online preordering for this deal!!!

        • Garret Hussak

          I agree! I switched to iOS from Android when the 6 came out, and for the 6, 6s I had them both on launch day – definitely want to do the same with the 7. :) I’m sort of waiting to see what they do with Jump on Demand. I’ll definitely be taking advantage of this offer for my wife’s phone though (she’s got $50 left on an EIP for her 6). Pay that off, plus $100 up front for the 128GB and I’ll actually be saving money each month. :)

        • Khumphan Amaratana

          I know T-Mobile wants to make their plans simple but all of this is still pretty confusing….

        • Khumphan Amaratana

          Also just thought of this…my trade in value for my 6S Plus is $300. So does that mean only $300 goes towards the new phone ?

        • Garret Hussak

          Nope – by (essentially) locking in for the next 2 year, they’re giving you almost 2x more than your “trade-in value.”

        • msohail

          same question here

  • stuman19741974 .

    I own 2 iPhone 6 64gb Verizon phones that my kids have been using on T-Mobile (fully owned by me, bought them from Gamestop. Both mint condition. Are you telling me that I can trade these in (even though worth well below $650) and get a free 32gb iPhone 7 for each of them (free per 24 bill credits)? Can’t be right…can it?

    • Fabian

      Looks like it is, we’ll have to wait for more details. My friend has one with Cricket. I hope the promo is not restricted to the new plan.

      There’s another concern of mine, if the glass is the same Gorilla version as the scratchable Note 7, then probably not. And another the poor iPhone reception claims.

  • msohail

    i dont think its free .. it says up to $650 in credits on the t-mobile website… can someone verify this?

    • Garret Hussak

      An iPhone 7 32GB is $649 ($27.04/mo for 24mos). The reason they do it as credits is so if you leave over the course of the next 2 years, you pay the balance remaining.

      • Khumphan Amaratana

        So what if you want to upgrade to 7S next year? Do you have to pay the remaining balance too?

        • David Juarez

          Yes. That’s why people get mad because they don’t read the fine print. Let’s say you trade in an iPhone 6 for the “free” iPhone 7. You continue to not make payments on it for 24 months as long as you keep it for that time. If you then decide that the 7s is something you want in 6 months, this promotion is not valid anymore. Your options then will be to trade in your current ipone7 for whatever value is offered to pay off the current balance left and then you have to finance the 7s, leaving you with two hone payments. You have to think about it. Do you plan on keeping g the 7 or are you someone that switches every time a new gen comes out?

    • Khumphan Amaratana

      Where does it even say this? All I see is a pre register page with barely any details??

      • msohail

        https://newsroom.t-mobile.com/news-and-blogs/iphone-7-offer.htm

        New and existing T-Mobile customers: Starting September 9 at 12:01am PT, all new and
        current T-Mobile customers can pre-order a new iPhone 7 from T-Mobile
        and get up to $650 in monthly bill credits over 24 months when they
        trade-in their iPhone 6 or newer model.

      • msohail

        New and existing T-Mobile customers: Starting September 9 at 12:01am PT, all new and current T-Mobile customers can pre-order a new iPhone 7 from T-Mobile and get up to $650 in monthly bill credits over 24 months when they trade-in their iPhone 6 or newer model.

    • David Juarez

      It’s technically “free” . T-Mobile still shows a bill of the monthly amount for the phone but also credits you the same amount the same bill. Meaning you aren’t paying for it,but financially tied to your account. That’s why if you leave T-Mobile you then are charged the remaining balance of the phone. So technically you are locked in for 24 months

  • Dante Farrar

    Wouldn’t mind a deal for my for Note 7!

    • Philip

      Thats right. Why no such deal for Note 7?!

      • kev2684

        Give it back and take the full refund. Use it to buy the iPhone 7 Plus and own it outright. Done.

        • David Juarez

          Exactly. They never do cross platform promotions. It’s either Samsung for Samsung or LG for kg. They never do apple to anything else. Same with other carriers. It’s how it works out.

    • Garret Hussak

      Isn’t there an existing offer to return your Note 7 for a full refund?
      @Dante Farrar:disqus @Philip:disqus

      • Dante Farrar

        There is, but I’m not thinking my Note 7 out of pocket refund wouldn’t cover the total cost the down payment and taxes of the 7 Plus 128gb…

  • Nik

    Someone needs to edit this article with the two misleading sentences T-Mobile provided explained to you all. It says UP TO $650 credit. UP. TO. Not you just get a phone for free. So no, trading in an iPhone 6 16GB isn’t going to get you a free iPhone 7. I’d imagine the only scenario where they give you the smaller iPhone free is if you’d trade in a 6s Plus 128GB in FLAWLESS condition. Otherwise, prepare to pay a little. And the fun part about the credit you get for this trade is they spread it over 24 months worth of payments. As in.. it doesn’t carry over to other phones. So if you want the iPhone 7s or 8 or whatever they’ll call it next year, or you want to JUMP to another phone – you basically lose a year’s worth (or how every long you had of 24 months if you jump before) of that credit. Your best bet? Sell the thing on Swappa or some other site and use the money as a down-payment toward EIP. So buyer beware. I’ve been through all this mess with T-Mobile before. They offer the same deal every year and it’s only worth it if you 1. hate selling your phone and 2. plan to keep this one full term until paid off.

    • Ben

      Oh, you know what? I kinda figured something out through your explanation. You might be totally right. Because you’re using credits for the monthly payments, I’ll bet that if you wanted to use Jump after 12 months, they’d make you pay the equivalent of 12 months in payments, because then you couldn’t get the credits anymore.

      This is actually really tricky.

      • Nik

        That is 100% correct.

      • Nik

        In fact, I had to pay over $400 to buy out my wife’s 6 so I could own it before I traded it in again to get the discount on the 6s. But we wanted that band12 because coverage without it in my area was spotty.

    • Garret Hussak

      I think you’re half right here – and that’s the part about having the phone for 2 years and it potentially not being a part of Jump! or JOD.

      I don’t think you’re right about the amount of trade-in credit. From everything I’ve seen, you get $649 ($27.04/mo for 24 mos) for any iPhone 6 or greater trade in (see below from a Twitter convo someone had with @TMobileHelp.

      “@TMobileHelp I have an unlocked iPhone 6 bought from the Apple Store, I can just trade it in for the new 7? Is there anything else?

      @[removed] Great question! The iPhone 7 is really cool and we want you to have one! If your iPhone is in good working condition and paid… 1/3
      …for in full, then it can be traded in for a new iPhone 7 32GB for $0, 128GB for $100 or the 256GB for $200! That’s a… 2/3
      …crazy awesome deal all cause we want our customers to have the very best! #SIRIouslyStoked *AshleyN 3/3

      • Michael Tran

        Maybe those amounts are the down payments. But the actual monthly credit you receive is dependent on what phone you trade in. Either T-Mobile is being super generous or super shady.

        • Garret Hussak

          reposting….

        • Garret Hussak

          Those are the down payments. But the EIP is the $27.04/mo with $27.04 in credits.

          https://twitter[dot]com/TMobileHelp/status/773717887177592832

          If you don’t want to click the link, an iPhone 6 16GB = free iPhone 7 32GB (or, downpayment for other devices).

          The sticking point for many might be that you have to stick with it for 2 years.

        • Michael Tran

          Yeah I’m hoping that’s the only catch is that you have to stay with them for two more years. I’m fine with that

      • Nik

        Yeah, I just was going on what the article sourced in their news room which stated ‘up to’ $650 in credit. However John Legere posted on twitter making it indeed seem free regardless of model (6 or newer). “3/ Get a new iPhone 7 FOR FREE when you trade in your iPhone 6, 6+, 6s or 6s+!!!! Details on tmobile really soon!”

    • Andrew Singleton

      I’m a tmobile rep. You are wrong. If the device turns on with no cracked screen or water damage, it’s trade-in earns you a FREE iPhone 7. Trade in values are never variable based on condition. The system will credit the $27.08 monthly for 2 years. And yes equity is lost. Jump is optional.

      • morrisp

        Is it necessary to be on a certain plan to take advantage of this offer? (We have an old Select Choice Family plan, and would want to keep it…)

  • Ben

    So, if I’m understanding this right, with the help of others here, it works like this. For simplicity’s sake, we’ll use a 32GB basic 7. Which is “free.”

    You would lease the phone under a 24 month installment plan. Similar to how Jump works. But what happens is that each month, you’re billed the standard $27 for the phone… and then you get a credit for $27, meaning you pay zero.

    The tricky part is probably this. You then are stuck with the phone for a full 2 years. In other words, you have to be using the phone to keep getting that monthly credit that makes it “free.” If you wanted to leave T-Mo at this time next year OR, likely, even if you just wanted to upgrade your phone, the credits vanish… and you’d then be charged for the remaining 12 months of payments.

    • Tom

      So if you have JOD, and don’t want to pay off the lease and buy the old phone, what will the price or difference in price be to upgrade to a 7+?

      • Nik

        Replied with how this works in another lengthy response (sorry lol)

    • Dylan Gorski

      Sort of. If you wanted to upgrade you would just give them the phone back according to this article and all will be forgiven then you’d just pay the normal rate for the other phone. At least that’s the impression I got from this line.

      “And if you decide to leave T-Mobile, you can either pay the remaining balance to keep your phone or return it and owe nothing.”

      • Alex Wagner

        That particular sentence was an error with T-Mobile’s original announcement. I’ve updated the post with the correct info, which says that if you cancel service, you’ll need to pay the remaining balance on the phone.

    • Nik

      And that’s IF you qualify for the ‘up to’ part for the full amount. But basically yeah. And for JUMP it infinitely more complicated to get “free” if you had an 18 month lease. If you have to trade the phone in this time, it needs to be owned. Which means you have to pay the remaining 6 months of the lease payment, minus whatever promotional credit they were giving you +$200 (because 18mo + that $200 = $650). For example – our 6s was $5 a month on last years promo.. but I think there were $20 in credit applied a month. So instead of owing $5 x those 6 months – it’s the full $25 or whatever – to complete the lease term, before you can turn the phone in. Because the credit is applied PER bill – they can’t give you all the credit at once and you lose the credit from last years trade.

    • RE

      Why is it so hard for people to read articles in their entirety before asking questions and spreading false information.

      “And if you decide to leave T-Mobile, you can either pay the remaining balance to keep your phone or return it and owe nothing.” – (last sentence of second paragraph.)

      The above quote is directly from the article above.. Therefore, if you decide to leave Tmobile, return the device and pay nothing more, OR pay for the remaining months and keep the device. Not that hard.

    • Alace

      If you want to upgrade , you trade the phone back to Tmobile (jump) and the remaining payments will disappear from the account. You wouldn’t owe anything additional on the current phone and would not have paid anything for the phone up until your upgrade. You would be responsible for any payments on the new device, unless any additional promo.

  • Dylan Gorski

    I wonder if the fourth line free on T-Mobile One will also be offered to existing customers who move to the plan.

    • Andrew Singleton

      All plans are available to all customers, always.

  • Nik

    And I’ll be the first to apologize if this math is crazy and you actually do get it free regardless of model traded in. This article sourced T-Mobile’s news room which only states up to $650 credit. John Legere actually posted on twitter though saying “3/ Get a new iPhone 7 FOR FREE when you trade in your iPhone 6, 6+, 6s or 6s+!!!! Details on http://t-mobile.com really soon!” Perhaps the article should have led with that source.. lol

  • Fabian

    I have a dream. One day Alex Wagner will post the news article in the comment section, that way everyone will read it, specially those looking for good deals.

    Gents, it clearly says in the article: “24-month finance agreement”.

    Crap, now I forgot my own question. My trolls are gonna be happy.

  • Ben

    The New Contract™

    • Fabian

      The papers are titled:

      EQUIPMENT INSTALLMENT PLAN (EIP) CONTRACT AND DISCLOSURES
      RETAIL INSTALLMENT CONTRACT

      And the word contract is everywhere.

  • Roger Sales

    I’m still lost as to the actual pricing. Last year the 6S/Plus was slightly cheaper with Jump on demand if I recall…….are they doing the same thing this year?

    • JStatt

      The official pricing, as of my writing this, hasn’t been announced from T-Mobile yet as far as Jump on demand or other leasing plans. They have only announced that if you trade in a fully owned and paid off 6/6s you will get 24 monthly bill credits totaling $649 (aka a “free” iPhone 7 32GB)

    • Asfddf

      Pricing is the same as apple. 649/769. Last year was 649/749. It wasn’t cheaper last year. There was a promotion on jump on demand for a free storage upgrade, but it wasn’t “cheaper.”

  • Rafael

    does tmo will have the 7plus 128gb variant?

    • ShutUp

      yes, but im guessing some of the lower volume stores wont carey it in stock. Most likely youll have to get it online, over the phone, or visit a high volume store to get one.

    • asdfasfd

      preorder the phone and you will get it.

      what type of question is this lol

  • steveb944

    That is a phenomenal deal, period. What’s the unlock policy so I can profit off this?

    • JStatt

      Well its in the form of 24 monthly bill credits so that will be hard to profit from

      • steveb944

        Regardless, 6 members of my family plan aren’t leaving. So it’s 6 devices I can resell.

        • David Juarez

          Except if you sell or leave T-Mobile you are due the full amount of the phone due. Don’t see your angle here.

        • AngryBadger

          he plans to resell and then pay off the phones with part of the profits. so if unlock policy is 14 days of service; he will unlock on that day and resell the phones; any surplus will pay down whatever balance he had left.

          I know iPhones can sell for a premium for awhile.

        • steveb944

          If they’re my devices I can sell them if I want to…6 members not leaving.

  • Ceefu

    I’m anxiously waiting to hear what/if they’re going to do for JOD folks…

    • Tom

      I contacted T-Mobile help on Twitter. They told me for JOD, you can turn in your phone and owe nothing, and then lease the phone for 24 months. No down payment. Monthly payments would be device price divided by 24.

      • Ceefu

        Well, that’s a bit underwhelming. Will just continue on with my promo pricing I guess till the lease is up, then see what they’re doing. (sad trombone)

        • JG

          Ya I agree. Kinda a bummer but I can see how we wouldn’t get the best offer since we already have promo pricing. But being hopeful wasn’t a crime eh.

        • David Juarez

          Well that’s how JOD works. So it’s not really surprising.

        • Ceefu

          As mentioned above, the precedent was set when they did special pricing for those going from 6 to 6s on JOD. So, right this moment it isn’t really surprising, but if they don’t do anything, it kinda would be.

    • Asdfasdf

      Nothing because every promotion will be towards EIP. JoD Folks get to upgrade 3x a year and pay no taxes up front depending if there’s a downpayment or not.

      • Ceefu

        We also got a deal for upgrading from the 6 to the 6s, where the lease payment was only $5 or something like that. So the precedent has already been set.

        • JOD (Lease)

          Well Stated, yes, we got a deal with the lease…hopefully, T-mobile will offer another similar deal.

  • ShutUp

    the reason for the “up to” part of the “up to $650 credit” is because if you were to jump or leave tmobile before the 24 months of credits, your total credit would no longer amount to a total of $650 at that time. I hope that helps the people who seem to think that T-mobile is being shady. i dont know anywhere where u can get $650 for an iphone 6. great deal.

  • Cam Fas

    So I own my 128 gig 6 plus S I think I need to call them tomorrow and ask what specifically I can trade for because it makes no sense for me to upgrade if I need to get the base 7 model with 32 gigs I can’t downgrade on storage and screen size.

    • Richard Darrington

      I suggest you go into a store that has a manager there I swear there customer service ppl are hit and miss

    • Powsniffer0110

      Not for free. You can get the 128GB model for $100+ bucks if you trade yours in, still a pretty good deal when you think about it.

      • David Juarez

        Exactly. The deal is for the base model. It explains it clearly on what you’d pay if you wanted the higher memory models. I don’t get why people are so confused. The best deal obviously is always going to be the base.

  • pdoobs

    anyone notice the wording “iPhone 6 or newer”shouldn’t this qualify the iPhone SE since it’s technically the newest iPhone prior to the 7?

    • donnybee

      Yes it should. I was thinking the exact same thing

      • David Juarez

        It’s not thought. Those are the terms. Also this is just one option. You can also trade in the se for whatever T-Mobile is saying the trade in value is which may not be enough now.

    • guest

      Why would T-Mobile take in a phone at cost 399 retail for you to get a free iphone 7.

  • Khoi Pham

    this is not fair!!! why iphone 6 and 6s are the same or 16gb, 64gb or 128gb are the same when you trade in??? it doesn’t make sense

    • guest

      The phone is free. Think about it Khoi. How much does an iphone cost right now? But now its free for the base model. #firstworldproblemz

    • David Juarez

      It is fair. It’s called a deal. All the carriers do it to get people to upgrade. You don’t have to take the deal. Also there are other ways to upgrade on T-Mobile rather than this.

  • Tony

    What if I got a galaxy note with tmobile.. does that change things? Looking for an iPhone but idk what they can do with other brands of phones that are signed with tmobile

    • David Juarez

      Well if you have the note 7 you can still return that for a full refund. And then get whatever you want at whatever the price is . You wouldn’t qualify for this deal.

  • msohail

    Hi Sohail!! Thank you so much for getting in touch with us about the amazing new iPhone 7! It’s such an exciting time and we want to make sure you have all the details and there are answers to each one of your questions, so feel free to get them asked! You mentioned that you had an iPhone 6s that you wanted to trade in, and I take it that it’s fully paid off, is that correct? If so, you could be eligible for a $265 trade in credit that will go towards your account! If you qualify for the best possible pricing, that would be $149.99 down payment and then you’ll see a bill charge of $30/mo for the next 24 months, but that’s not all so no worries. Each month you’ll also see a $16.04 credit, which brings the price down to only $13.96 you’ll be paying a month. This is all so awesome because when everything is all said and done, you’ll only have paid $220 for a brand new iPhone 7 and one at 128GB! How amazing is that! Please let me know what questions you have. *JennaL

    This is what i received from T-Mobile

    • David Juarez

      Yes and this is basically what happens when you want more memory. You have a down payment and pay the difference in installments. Its no different than last year. The only free option is the base model iPhone 7. It’s very clearly stated in the article and the newsroom. And even the rep tells you.

  • Denaaaa

    Hi guys, hopefully some one can answer my questions, because customer care was no help when I called in. I have an iPhone 6, I bought it outright so it’s all paid for. I want to upgrade to the iPhone 7. Now here’s my question. This whole trade in for a free iPhone 7 will not apply to me, because I recently dropped my phone and have a small crack in the upper corner. So my question is can I still trade my phone in or should I join the Jump program? I’ve received two different answers from customer service about which would be better for me. Thanks in advance

    • guestguest

      Ok think about this here Denaaaaaaaaa. How much does it cost to fix a screen? ok. Now think about this. How much is an iphone 7. Ok now think about it. How much are you spending to fix that iphone 6 and to get a FREE iphone 7? Now, lets think about this. Are you going to the iphone 7s next year? MIND BLOWN

  • Jimmy Hua

    Hi everyone. I still don’t quite understand this deal. I have an iPhone 6 in perfect working condition and is fully paid off. I was wondering what this deal actually means. Am I able to trade my iPhone 6 in for a free iPhone 7 or am I still going to need to pay a monthly costs? I don’t understand what “our new iPhone 7 or iPhone 7 Plus must be purchased with a 24-month finance agreement, and you’ll see monthly bill credits to cancel out the cost of the phone” means exactly. I’m interested in the 32GB iPhone 7 regular. Please help me out, I don’t want to miss out on a potential great deal. Thanks!

    • guest

      Starting Friday, Sept. 9, at 12:01 am PT, T-Mobile is offering the 32GB iPhone 7 for free when new or existing customers trade in any model of iPhone 6 or newer. You can also get the 32GB iPhone 7 Plus for $120 with trade-in. And if you’d prefer a 128GB or 256GB model, you can pay $100 or $200, respectively.

      HOT DAMN. QUESTION ANSWERED JUST BY READING

    • aptalca

      It means you can’t cancel your tmobile plan during the 24 months or they make you pay the remaining balance.

      If the phone costs 700 new, and you pay 120, you still owe 580 technically. They split that into 24 payments of around 24 dollars.

      Instead of giving you a credit of 580 up front, they give you a credit of 24 each month. So you have to keep the plan active.

      Essentialy, this is like getting a subsidized contract phone

  • Kevin Nguyen

    can someone just answer me if it worth to trade in my iPhone 6s Plus 64GB?

    • asdfdf

      Dunno, Do you need a new phone? Are you using less than 20 gb of storage? If you answered yes, then sure.

      • Kevin Nguyen

        Yes, I wanted the 7, but will there be addition monthly charges, or I only need to pay “$120 with trade-in”in order to get the phone?

    • Critic4U

      If your phone is worth lets say $180 trade in and you want to get the iPhone 7 Plus 32GB $120 total cost $300 plus all the money you invested in the previous phone…

  • Critic4U

    Woohoo subsidized phones are back but cost you even more!

    • asfddf

      Explain please.

      You can still finance and JUMP your phone regardless if you do the promotion or not.

      So you mean subsidized phones never left when T-Mobile removed subsidies several years ago?

      • Critic4U

        Basically they have you for another 24 months locked in unless you pay off the phone early, you can’t just leave and expect to get all those credits at once (They did this when I worked at Sprint also back in the day). So they basically got you for your trade in, plus all the money you gave them for the phone you have in your possession already and then if you get a bigger phone or capacity they got that cost on that too. Sounds like a good deal for them.

        • patt

          It you don’t plan on meaning what’s the problem?

        • Critic4U

          Please clarify your question.

        • patt

          meant leaving** auto correct

        • Critic4U

          That’s true but your still out the money that you invested on the previous phone, and if you don’t have JOD you have to pay off EIP first as well. So in the end they get all the money you paid for the phone, plus your old phone which they will sell as refurbished for at least half and then have you for another 24 months. I understand that if you plan to be with T-Mobile for 24 Months and you don’t anticipate a job change that doesn’t require you to port your number to another carrier or location change that has an adverse effect on your cellular coverage. So in the end it may cost you more than what your wanting to pay, especially if you have to terminate your service because you will lose out on credits towards the phone payoff and be responsible for paying off the debt of the loan on the phone.

          Anyways it’s your choice on if you want to spend all that money even though you will get another device; however, I advise you to look at it as a financial decision that should be considered carefully because do you really need another phone? Half the time you can fix a phone being slow just by factory resetting the device.

        • dtam

          and what’s the difference between you paying for it all upfront? do you expect legere to be making it rain with free iphones?

        • David Juarez

          Exactly. People are making it seem like it’s this deal or nothing. There are other option s that’s aren’t free to upgrade. If you have the cash you can also buy out the phone. Most people are going to see free and ignore the fine print then be upset later when6 months the 7s comes out and try can’t upgrade.

        • Spanky

          The difference is that you’re handing them your current phone in exchange for this deal. If you leave before you complete the 24 months, will T-Mobile credit the value of the phone that you traded in? If you pay it all upfront, you can sell your current phone and make some money back. A cursory search of Swappa shows that an unlocked iPhone 6 goes for around $350-$400.

        • David Juarez

          Okay but most consumers are clueless to this. They only go by deals. You are actually told you cannot get the device back and those are the terms before you agree to go through with the deal. These are the terms. There’s nothing to argue about. If people don’t qualify there are other non free options. Jump or jump on demand or just making payments.

        • mickey

          Looks like the value on the 6 is going up on swappa already. I’ve been tracking and was not expecting more than 400 for an unlocked 6 plus. TBH the offer is still decent because they are essentially giving me $650 value. Sure if you want to upgrade again next year it’s not much of a deal.

        • dtam

          what I will say is actually think about your own situation and figure out if you want to continue service with tmo for the next 24 months. again, OBVIOUSLY they aren’t just giving phones away for nothing.

  • tencentblues

    I read somewhere that you have to be on T-Mobile One to get this promotion – anyone know if that’s the case? They can have my $100 2 line unlimited plan when they pry it from my cold dead fingers…

    • mickey

      Supposedly not but I’ve read from several sources (reps, etc…) “confirming” both sides of the story.

  • Jake McCoy

    All these folks turning in their iPhone 6 phones and newer will be good for me. In a couple months, I am looking forward to buying a certified pre-owned 6s for cheap, while I get credit for trading in my 5s. Then, I will completely own a fantastic phone out of contract.

    • Spanky

      Not only will you own a fantastic phone, but you’ll own a fantastic phone with a headphone jack!

  • AJ

    Just curious…..how come apple doesn’t offer the “iPhone upgrade program” with t-mobile service?

    • Richard j

      I’ve been wondering why you have to go into the Apple Store and it takes so much longer to get it.

      • Ben

        Yeah. This sucks. If you want T-Mo, you can’t preorder the 7 through Apple unless you pay for the phone outright.

  • NardVa

    Basically you are giving T-mobile a phone you own in a exchange for a newer version of your phone, but to get the newer version for free you have to agree to stay with T-mobile for 24 months. That’s a fair deal because it’s not costing you any extra money to get the phone.

    • Janice and Rusty WIlliams

      This used to be the basis of Un-Carrier 1.0. In Un-Carrier 1.0, T-Mobile would sell you a phone, but if you were unhappy with the coverage, capacity, speed or service, you could keep the phone. Some tablets required a customer to continue to make handset payments without an obligation to stay with T-Mobile service, and they’d also unlock the phone.

      So what changed with this plan, is that your actually obligated to T-Mobile service, and paying a bill for 24 months.

      This is important because T-Mobile is NOW selling a phone which REQUIRES service, and an ongoing obligation. You might call this “Un-Carrier Unwind 1.0” or… Maybe more applicable- Re-Carrier 1.0.

      • Spanky

        That almost sounds like a contract!

        • Janice and Rusty WIlliams

          It pretty much is. An obligation for a discounted phone which requires a requisite 24 months of service *IS* a contract by definition of it’s terms and conditions. Watch how fast the fanbois bury this thread…

        • thejob111

          I get your point, but you don’t have to do it. You can just buy a phone that you want and not do the deal. You can’t just get something for free just because.

        • Gaius_Baltar4

          Um if you leave this installment plan early you STILL would end up receiving a discount on the phone.

        • Tony Fuerte

          It’s an option if you choose to use it. Yes, it’s structured almost like a contract, but you don’t have any early termination fees for leaving early. You just have to pay the phone off in full. If you don’t like it, buy the phone outright.

      • tony

        who in the right mind would let you keep iphone 7 for free. lol
        stop bullshitting people please.

        • Janice and Rusty WIlliams

          Who is offering bullshit except John Legere’s company?

  • Dell4320

    Does the 5SE qualify for this offer?

    • pdoobs

      if you go by the website “iphone 6 and newer” it should because it’s definitely the “newest” model iphone other than the 7. i have a feeling that wording will be changed sometime today.

      • David Juarez

        This is what the fine print states according to the article There’s some fine print to be aware of with this trade-in offer. Your iPhone 6, 6s, 6 Plus, or 6s Plus must be one that you own, it must turn on, and it can’t be water-logged or have a broken screen.” So no, se is not part of that. I remember they had a similar deal before and the iPhone c wasn’t part of it even though it came out in the same timeframe.

        Just for research I checked out the trade in value according to T-Mobile and it’s sad.

        ” Your Estimate:

        Apple iPhone SE 16GB Grey – T-Mo
        $165.00
        Apple iPhone SE 64GB Gold – T-Mo
        $165.00″

        Both base and higher models have the same trade in value. So mostly likely it’s not going to count which is why if it did they would have mentioned it. Nothing stops you from trading the phone in outside this deal but you’re better off either keeping it or selling it outside T-Mobile for more money.

        • pdoobs

          where is that “fine print” other than in the tmonews article and various other non-official forums and websites? t-mobile’s website doesn’t specifically reference anything other than “iPhone 6 or newer” from the press release and pre-register page.

  • David Juarez

    For those that keep asking. As of today 9/8. I checked the trade in value using T-Mobile trade in site. Here are the results

    “Your Estimate:

    Apple iPhone SE 16GB Grey – T-Mo
    $165.00
    Apple iPhone SE 64GB Gold – T-Mo
    $165.00”

    Lol. Both models are the same. So unless it’s listed in the fine print this model doesn’t count for this deal.

    • mickey

      Pulled this from Reddit:

      It does. From T-Force: “You can get the iPhone 7 for $250 and the iPhone 7+ for $370 if you’ve got the iPhone 5, 5s, 5c, or SE. “

      • David Juarez

        Care to link the Reddit. Actually I just realized you stated my point. That’s what I was just saying. You CAN trade it in. It is just not part of this deal. You are making a down payment of that much because the value of the SE or lesser models is so low and then make the payments. Unless you’re saying they are STILL goo g to give you the remainder as a credit? Then T-Mobile needs to have better communication.

        • mickey

          It’s in the big upgrade thread in the Tmobile subreddit. Sorry but I’ve lost track of where I got this from. Only had I because I pasted to a friend who has a 5s last night. At least 2 people mentioned the same pricing they got from perhaps tmo help on Twitter or CS.

        • David Juarez

          I found it but it doesn’t explain if they are still crediting your account. Which still is what I was saying. You can trade anything and you get a credit for the device trade in value and finance the rest. The finance part is the question here for non 6 models

        • mickey

          You’re right. But those numbers do give you more value than what the calculator gives you so it’s a decent offer if it holds true.

        • David Juarez

          Exactly which now I’m wondering where they are getting those numbers.

        • mickey

          Yep. I’ll update here if I come across anything. Have you seen some supposed reps claiming this offer is only good if you switch to the One plan?

          Btw, I’m not too hopeful on these numbers. Last year Tmobile offered $300 for the 5s trade in for the 6s. They credit the value over 24 months with a small initial credit at the time of signing a new EIP. I’m not sure why this year they would offer $400 for a 5s.

  • Gujjuraja

    Is this only available to people that currently have Iphone 6 or higher on their current plan with Tmobile? or someone can buy an iphone 6 used and then turn that in for a trade to iphone 7.
    thx

    • mickey

      Any

  • ITALIANNYC

    So I need to pay off my eip before I can get it for free right? I have two phones on eip and one is jump available.

    So I’ll just jump to the 7 and pay off my remaining 260 on the iPhone 6 to get it for free?

    I still owe 400 on my 64gb iPhone 6s.

    Is this right?

    • David Juarez

      Yes!!!!!!!!

  • Janice and Rusty WIlliams

    This used to be the basis of Un-Carrier 1.0. In Un-Carrier 1.0, T-Mobile would sell you a phone, but if you were unhappy with the coverage, capacity, speed or service, you could keep the phone. Some tablets required a customer to continue to make handset payments without an obligation to stay with T-Mobile service, and they’d also unlock the phone.

    So what changed with this plan, is that your actually obligated to T-Mobile service, and paying a bill for 24 months.

    This is important because T-Mobile is NOW selling a phone which REQUIRES service, and an ongoing obligation. You might call this “Un-Carrier Unwind 1.0” or… Maybe more applicable- Re-Carrier 1.0.

    Remember- it was less than 6 months ago that a class action lawsuit was filed. T-Mobile changed the terms of UnCarrier as if it was a rateplan. So that customer cancelled T-Mobile. Then, T-Mobile sent the account to collections for not having a wireless plan in addition to payments for a subsidized phone.

    That customer foolishly believed Legere, and wanted to continue to make payments on the phones as described by Legere in UnCarrier 1.0. Today… Re-Carrier 1.0 is already alive and well!

    • Gaius_Baltar4

      You’re off your rocker here. Nothing’s changed but an optional PROMOTION where T-Mobile will pay your device installments for you as long as you stay with them. If you leave T-Mobile you are NOT penalized or indebted for whatever has already been paid but you’ll fairly no longer receive what would have been paid if you stayed a customer.

    • jer85008

      Why would TMO let you finance a phone with no interest if you aren’t a customer of theirs? You are more than welcome to go buy a $100 BLU phone and have no obligation whatsoever if that’s what you want. But expecting them to let you keep making payments after you take your iPhone to another carrier is absurd.

  • dtam

    anyone know what happens if you are JOD? do you just have to pay off the rest of your term?

    • pdoobs

      there is apparently information coming out related to JOD today. but yes you would have to pay off the JOD lease to own it free and clear and then it could be traded.

      • David Juarez

        You are confusing jod with jump. With jump if you owe money you have e to pay it off before you trade. If it’s paid off you can use jump or take this deal. It’s not hard to understand.

        • pdoobs

          pretty sure he’s asking how to get the “free iphone 7” deal, not how does he jump to an iphone 7. “it’s not hard to understand” since he’s commenting on a post about getting an iphone 7 for free by trading in an iphone 6 or newer…

        • Ty Christensen

          The original jump for $10 a month included insurance and you could jump into a new device whenever with no strings attached. The current normal jump for $10-$12 includes insurance and doesn’t allow you to jump into a new device until you have paid at least 50% of the current device and you pay tax each time. The JOD lets you jump anytime up to 3 times a year and you do not pay tax, my wife last year started with the 6s 16GB for nothing down and then she jumped into the 64GB a few months later and only paid $100 down and no tax.

    • David Juarez

      Okay. Jod is just like it’s always been. You can upgrade anytime up to 3 times. They take your leased device and you get the new one. I’m guessing with the base it’s no cost and higher tiers it has a down payment. Just like last year. The 16 GB was 0$, the 64 was $100 down and the higher was $200 down.

      • JOD

        Makes sense and hopefully, T-mobile will offer a promotion, also…

        • AxelCloris

          I’d like to see a repeat of last year’s promo where we get the phones for $20/mo rather than $27. I haven’t heard word of that yet so it seems unlikely.

        • Ty Christensen

          Yes, this was awesome last year, my wife got the 16GB 6s for $0 down and $27 a month with a $7 a month bill credit so $20 a month is pretty good, hoping to see something like that since I don’t wanna pay it off to just trade it in to get the “free” one this time. After a few months 16GB was a joke so she jumped into the 64GB and only paid $100 down and no tax.

        • AussieB

          There will probably be promotions around the holidays

  • thejob111

    I want to buy a used iphone 6 for around $300 to get in on this deal, but this feels like a lot of work. Then have to pay the taxes and fees……

    Would want to sell for a profit, I like my LG G5, but might make $150 when all is said and done. Probably not worth it.

  • Doug Mittler

    I don’t see where it says free. It says receive UP TO $650 in bill credits. That could be for only the most expensive trade it seems.

    • mickey

      Several sources from Tmobile saying 650$ bill credit regardless of model. There’s some confusion going on however with some other details. We’ll just have to wait and see.

      • Doug Mittler

        Just got off the phone with them. It does require T-Mobile One so my base price for my family plan would go from $110 to $205. Clearly doesn’t work for everybody.

        • patt

          and tforce says it does not require t-mobile one. If it does then no thanks. But I doubt it does.

        • mickey

          Seems like the reps are going off outdated details. T-Force is usually more up to date. At least we all hope so.

      • Roger Sales

        only getting credited 20.11 a month(480ish bucks) for my 64GB 6. Don’t know why, ordered a 128 7+.

        • mickey

          I believe you’ll get an initial credit for the remainder and the 480 will be split into 24 months. I put in my order but she didn’t go over any trade in details except note it on the account. Did you get any specific details on the whole process?

  • pdoobs

    thanks for sharing the “fine print” from a tweet… that links to zero mentions of this “fine print.” sure that may be accurate when they get more details out but the wording sure leaves it open for interpretation that an SE could be eligible.

    John Legere leaves out details constantly, ie see everything about the T-Mobile One plan relating to it’s “limitations”

    • David Juarez

      That’s just what I found. Others pointed to a Reddit thread. I think I at this point people should just call in or go into a store and ask. Because there are so many scenarios.

  • blakedunc235

    I can confirm that the promotion with the get the 4th line free for tmobile one works. Just dropped my line by like 20

    • 4th Line…Data

      Just curious, did you get unlimited data on each line? Also, I will check the T-mobile web-site…Thanks!

      • blakedunc235

        yes. I can’t find it anywhere on the T-Mobile website but it says it at the bottom of this article. I called and told them that I saw it on their new room website. the dude said OK and put it on my plan.

        • 4th Line…Data

          Great deal…!!

        • JG

          Interesting. I mentioned the same article as the CSR wasn’t aware of this promo. Gonna have to call again.

          The reason my call didn’t go any further was that he couldn’t provide any pricing for the 5th and 6th lines. If anyone knows please inform.

  • Matthew Lipinski

    Odd question will tmo offer the 6s 128gb at 650 dollars? Like apple is ?I’m on a 16gb 6s with JOD

  • GEORGE

    what if i have a locked iphone???

  • La

    Is the deal trade in in iPhone 5/5s/5c still on?

  • JK

    I don’t have TMO yet, but want the 7 on Jump On Demand and also am interested in the trade in for my old phone. Does anyone know if you get the bill credits for 24 months even if you jump (od) around to different phones? Do you just have to keep your account active for 24mo or keep the iphone 7 for 24 months?

    • Kevin

      the 24 month credit is not for jump on demand. Only with standard financing[EIP]

  • Sikky

    I have a 64gb iPhone 6s, which is the 2nd of 3 tiers of size, does that I mean I can trade it in for this generations 2nd tier (128gb)?

    • PHL

      From everything I’ve read, the answer is “no”. All 6’s are treated the same.

      • Ben

        Correct. It doesn’t matter what size the 6 is.

  • John

    The biggest question is do you have to be on the new T-Mobile One plan or can you be on a grandfathered plan and take advantage of this promo? It’s sad cause I actually work for T-Mobile but no one has the answer.

    • Sandip

      It’s just based on type of phone(to decide your out of pocket) and has no linkage no any phone plan as long you are postpaid customer. T Mobile reps didn’t ask anything about the phone plan when I called them last night.

    • Ben

      Can confirm: I did this and kept my existing plan.

  • Mike Palomba

    So can this be done on the website or does it have to be done in store?

    • KingCobra

      Website won’t load properly so you’ll probably have to go to a store.

  • stuman19741974 .

    Hmmmm….I did the process online with the EIP as expected and so on. But when I entered the trade info, it only showed $165 instead of $650. Anyone else have this issue?

    • Ben

      Yeah. I did it all in store (see above comment) and the trade-in shows up as $165 for reasons I don’t understand. But this is legit.

      The way you explained the payment structure really helps.

    • Makoto Amane

      You have to commit for the next 2 years, they’ll be applying a 21.39$ credit to your bill each month until the phone is paid off.

  • Roger Sales

    They’re only giving me 480 for my iPhone 6 over 2 years. What gives?

    • stuman19741974 .

      I’m not certain, but I’m guessing that, if like mine, they will give a $165 credit on the first bill and then a $20.21 credit each month across the 24 months. Each month though has a $27.08 charge each month less that $20.21 so we will have a net payment each month of $6.87 for the next 24 months.

      Not unfair, but I’d almost rather not take that $165 credit up front and just make it zero each month. But effectively its the same…and I suppose better to have the $165 up front.

      Assuming it works as per my understanding above….

      • Awww, OK. I think I I understand how it works now. That makes sense.

        So I went ahead and was going to finish the process to accept the trade-in value of $195. However, at the end of the process I got an error message that says:

        ERROR: We were unable to generate a Return Merchandising Authorization # (RMA). Please click on the “Shipping Label” link for instructions.

        Did this happen to you?

        • Ben

          Again, I’d talk to them in store to make sure they process it all right. It’s kind of a weird system of credits.

  • How does the trade-in option work!? I can’t find details ANYWHERE? I want to trade in my paid off iPhone 6 Plus to get the 32GB iPhone 7 Plus for $120!

    I already ordered the phone at 3am this morning. I don’t see where I can start the trade-in process. If I go to the T-Mobile trade in site, then the website says the phone is only worth $195.

    Does anyone have any idea how this process is supposed to work?

    • Ben

      I actually did all of this, including the preorder, in store today (so, yes, my new phone will arrive over a week late.) But I can tell you that the trade-in happens after the new phone is activated.

      What I’m going to do is to take the new phone in to the T-Mo store when I get it. I’ll have them switch over the SIM card. They told me that they actually will ship your old 6 themselves, so you just have to leave it with them.

      The trade-in credit ends up looking wonky… mine is quoted as $165. Don’t worry about that number.

      Basically I’d think if you talked to them at a T-Mo store, you’ll find you can still do this. Idk if they want you to finalize anything now. What I actually did is that I did the preorder in store, and at the same time they did the trade-in order.

    • AussieB

      Not trying to be rude by why not contact Tmobile vs posting on a blog

  • Cai

    So it’s…not free. I have to pretty much commit to a two year contract to get this “free” phone.

    • JG

      You are correct

  • Tom

    I just talked to Tmo…. You’re pretty much screwed if you do this and then want to upgrade to the new iPhone a year from now in 2017 even if you get that new iPhone with Tmo. I’ll pass on this one. My 6sPlus will be fine …. Anyways this Luddite likes his old fashioned headphone jack.

    • AussieB

      O Wonder if all the carriers are doing this because they know next year’s iPhone is going to be a new design . It almost feels like the carriers are bringing back the 2 year contract

      • Allen

        Why would that change anything? By next year, your phone is still receiving the credits. So how are we “screwed”? I guess they have another trade-in promo next year, but we already used up this one? I would just leave the phone to be paid off by T-Mobile and get in on Apple Upgrade program.

    • JG

      Did you by chance discuss with them the JOD option? IE: for this of us who have the 6s Plus, can we swap for the iP7 on JOD, then swap again when ip8 comes out next year?

  • AussieB

    The 4 major carriers all have pretty much the same deal. Makes me wanna give up my nexus cuz I never get deals like this

    • Allen

      Awesome deal. A two-year old, out of warranty phone for a brand new one. That’s why I always buy Apple, not a fanboy, but the longevity is amazing. Even old iPhones get free update every year to the new iOS. I have some relative using iphone 5 and it’s still very good. So it’s not just the support, but the phone itself still works great. Then in addition you can always expect excellent trade in offers.

      I was only expecting a good trade in like how they did last year and the year before. I wasn’t expecting a free phone at all.

  • Amy79

    I’m confused I got the pre order set up signed my eip and no where does it say I have to trade in. I’m currently using galaxy edge 6+. So how is,this going to affect my order.

    • Joey

      This offer only works if you trade in a iPhone 6 or 6s. Offer doesn’t work with androids.

    • david

      “no where does it say I have to trade in”

      this is becuz u dont have to trade in anything. u just basically bought the iphone 7 at full price under T-Mobile’s EIP agreement.

      • Andrew Singleton

        delete this

  • david

    so i contacted T-Mobile. and what i was told was that, iPHONE 7 is NOT free. they basically give u a credit for a few bucks extra for 24 months. after u trade in a eligible phone, u’re still paying $11.88 a month for 24 months which equals to $285.12.

    I too, also recieved a quote for $195 after i signed up for this “deal” for my iphone 6 plus 16gb. i was scratching my head when i saw this $195 so i called Tmobile and got to the bottom of this “deal”. u do NOT get iphone 7 free for trading in a eligible handset. u get a discounted rate on the iphone 7.

    Don’t believe the hype folks. i thought it was free and got all excited just to find out this is bull. if anyone else has a better answer, i would like to hear.

    EDIT: so i called Tmo CS again, and this time, the lady said that the prior lady i talked to is bologne. The CS this time told me yes iphone 7 is free with eligible handset if u’re getting the basic iphone 7.

    • John

      I’m a T-Mobile rep. Whoever helped you explained it to you poorly. Yes, if you trade in an iPhone 6 Plus for an iPhone 7 it is free (Aside from paying taxes up front). The iPhone 6 Plus trade in is valued at $195 as a one instant time bill credit. Which means they now only owe you $455 ($650 Promised Credits – $195 Instant Credits). Your new iPhone 7 is $650 total or $27.08 a month, the credits T-Mobile is willing to give you monthly is $455 / 24 months = $18.96. Your bill will show $27.08 (Charge) – $18.96 (Credits) = $8.14 a month you have to pay back. $8.14 x 24 months = ~$195 which is the INTIAL amount they gave you as a one time bill credit.

      Bottom line, you get a total of $650. One time bill credit as $195 “instant trade in” and the remaining $455 broken down over 24 months period.

      Get it?

      • david

        As i put in my “edit” section. when i called Tmobile again, the lady looked at the notes on my account and told me that the prior lady gave me wrong information. i wasn’t explained poorly, that rep just gave me wrong information. THAT is how T-Mobile roll.

        Get it?

        Lucky for me, when the retard lady was about to cancel the order, i told her to stop. just in case. than 30 mins later i called again and talked to another lady who gave me better info.

        it is my fault i didn’t talk to 5 different T-Mobile Rep just to make sure i’m getting consistent information BEFORE posting here.

        • JG

          Hahaha!! I’m sorry man, for your troubles with this instance. It’s just I’m laughing in sympathy because last year and the year before with each new iPhone I must have contacted T-Mobile customer service close to 100 times because of the “it is my fault i didn’t talk to 5 different T-Mobile Rep just to make sure i’m getting consistent information” principle that seems to be required in order to get any credible info from a tmobile rep.
          Last year I even wrote an email to John Legere explaining that T-Mobile could actually save a lot of money in their customer service dept if they would just have consistency in their training and operations. This action did get me better results with last year’s iPhone launch, but the whole ordeal 2 years in a row caused me to sit this one out.
          I feel for you, I truly do. It’s a lot of wasted personal time we spend talking to customer service that I don’t think TMo considers well enough. I honestly trust no one when I call in. However, I do give them the benefit of the doubt most of the time. Thanks for posting!

        • Allen

          From what I noticed, if you call during the day and talk to an American rep, they will be knowledgeable and give you the correct information. If you call at night you will get Michael with a heavy Indian accent. Now, Michael he will bs you.

          I tried to preorder at midnight on Friday but couldn’t get past the T-Mobile One page. So I called 611 and did it over the phone. Really nice fellow helped me. He was knowledgeable about the trade-in, but complete bullshitted me about other stuff. One of the thing he told me was that I would get my taxes back. And it will be included in the monthly credit. A lot more obvious crap too.

          Worse he got my name wrong, which I have in my email, so ended up my EIP never came. I called back in the morning to request a resent because I thought it was lost. Still nothing. I called a third time and was told they got my email as alan, instead of allen. I thought all these info should be in the account already. But apparently not.

      • angryshortguy

        The way it was explained to me, I am being charged $26.93 a month. I am getting this amount credited every month as long as I stay with Tmobile.
        I then noticed a $195 trade in credit on my transaction.
        Andrea at the Tmobile store told me this was in ADDITION to the credit I was receiving monthly.
        This is how it was explained. This is what I expect to happen.

  • Brittany

    Is there a fee of $20 per line ordering in store like there is over the phone ?

  • Hoppysport

    I called a T-Mobile rep. She was very nice. She explained that I can trade in a 6 and get a 7, then get the monthly credit. Not quite sure if that’s the way it is.

    I have a 6s Plus Space Gray 128 gb. I can sell it privately for about $650.

    I can buy an iPhone 6 for $300. If I trade that phone, pay the $120 to bump up to the 7 plus 128 gb, that’s an extra $100.

    So if it was explained properly, my entire investment would he $520 for the 7 Plus 128 gb. I would also have to pay T-Mobile about $70 in taxes.

    Does this compute?

    • maanshu

      Question is “who’s going to pay $650 for 128gb” ?

  • vision33r

    This is basically a plan to get more people to switch over to Tmobile and lock them down for 2 years. Because you can’t get out of these 24 month plans, if you did you have to pay whatever the residual balance.

  • maanshu

    Reverse mortgage on your device ?

  • Carlos Ramirez

    I have a iPhone 5s and it’s in excellent condition. I would even say perfect condition since I put the phone in a Lifeproof case the day I bought it. It works greats and even with ios 10 it seems like it has improved my battery life. Not sure if that has to do anything with new software. Anyway, I wanted to know if the $250 trade in promotion is worth it. Would you spend $250 plus taxes on new iPhone 7? Or stay with the 5s which seems to work just as well. I am on the fence on doing this but I think it’s a cool promotion. Thoughts?

  • A|E

    Now you have to sign up with New plan
    “T-Mobile ONE ” to get this deal.

  • CSD

    Yeah. Not so great of a deal now that it requires the T-Mobile one plan. Someone in my family plan was busy with work…,by the time he was free to order, they had changed it up. Hell be waiting for the next release (iPhone 8?) instead. Not everyone needs unlimited data T-Mobile…..

  • Jay

    What are they doing for the customers who went for the offer before they required an upgrade to the T-MobileONE plan. I ordered the iPhone 7 128 GB, paid the $170ish upfront and the rep I spoke with said my monthly payments will be $8 something after my credits.

    Trading in an iPhone 6 plus (64gb) and I’m still on an older plan, they did not require the new plan when this promo first started.