T-Mobile’s SCORE! program is being discontinued

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T-Mobile SCORE! is a program that had you pay $5 per month and then get a free entry-level phone after 6 months or a discount on any smartphone after 12 months. One year after its launch, though, SCORE! is coming to an end.

T-Mobile today began alerting customers that the SCORE! program is being discontinued. The SCORE! page on T-Mobile’s website outlines what will happen to customers enrolled in SCORE!, explaining that anyone already in the program will get one more upgrade. Existing SCORE! users can continue to make monthly payments until December 31, 2016. After that date, all SCORE! customers will be eligible for their 12-month benefit, and T-Mobile says that they’ll have 60 days to use it before their upgrade eligibility expires.

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When asked why SCORE! was coming to an end, a T-Mobile spokesperson gave the following statement:

“With JUMP! and JUMP! On Demand, we’ve got the best upgrade programs in the industry. JUMP! On Demand allows you to upgrade to the hottest devices whenever you want, up to three times per year, and no additional fees.”

We haven’t really heard much about SCORE! ever since it was announced one year ago, but it was always another option for folks to upgrade to a new phone. Because of that, it’s kind of a bummer to see the program going away, but at least anyone that’s already enrolled will get one more upgrade before it bites the dust.

Thanks, @PhonesReviewer!

Source: T-Mobile

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  • Big Mike

    Corporations are really bad and really good at dodging questions. Reading the statement they gave you makes me laugh.

    • gmo8492

      They basically said that score is redundant and jump/jump on demand already fulfill the need for instant upgrades. You kind of need to read in between the lines to get the full story.

      • Phone Guy

        I wonder if they are going to expand Jump/ Jump on Demand over to the prepaid product (or is it there already?)

        • Jose Pacheco

          I wish.

      • disqus_DFnvXJ7c9h

        yea I don’t want to lease a $500 device…. I would rather pay $60 a year and get $200 off a phone, that sounds like a better deal to me!

    • jonathan3579

      I was thinking the same exact thing. That response really got under my skin, lol.

  • steven berson

    I would recommend staying away from all these leasing deals. $200-$400 phones offer so much performance these day, not worth buying the newest and greatest $700 device.

    • Matt

      Heck, even the 100-150 dollar range is good. My MetroPCS LG G Stylo rocks!

      • Bklynman

        For some crazy reason TMO sell it for $289.00

    • Mike

      My two options is too buy a flagship phone new out right and when the newer version releases sale my current phone and put the difference with it. Or I wait three months after a flagship phone is released and you be amazed how much the price drops on amazon and ebay.

      • VINN

        Or wait like eight to nine months, the LG G4 is $399 now at T-Mobile, it could be even less at other places.

        • RLB63

          Or specifically wait until black Friday when the price was even lower on a lot of the high end phones. The G4 went down to about $325

        • kgraham182

          When is comes to electronics, Father’s Day and Black Friday are the best times to buy.

        • Mike

          True but 8 to 9 months is too long for some ppl since most flagship devices are released 12 months apart

        • VINN

          That’s true, there are those people, God bless their hearts.

        • blake whitlow

          thats why people should just buy the Nexus 6p for only $ 450 right now and critics say its the best android phone to date. plus why would anyone want to upgrade their phone every year? atleast upgrade your phone when ur current one becomes outdated like i did ( had Galaxy S4 now have Nexus 6p )

        • 21stNow

          “plus why would anyone want to upgrade their phone every year?”

          Just like you want to walk around with an old phone, some people want to walk around with a new phone. Different strokes for different folks.

        • disqus_DFnvXJ7c9h

          well then those people can go into perpetual debt for a $500 device through jump. Oh and their SS, birth, address, etc. will probably be leaked as part of their financing through Tmobile…. That phone’s not looking so cheap anymore is it.

        • 21stNow

          Or, those people could just buy a phone and not use JUMP!, SCORE! or any other “programs” to buy it. Getting a new phone every year does not have to equal going into debt.

        • disqus_DFnvXJ7c9h

          I was joking around. I’ve never gone into debt for a phone. I always buy a new one and sell the old one. Generally every 2 years

        • Acdc1a

          Some of us like variety…

      • Verizonthunder

        Try Swappa it’s a great site for new and used smartphone’s.

    • Verizonthunder

      When I use my score promo i’ll be dropping my jump also. Swappa is so much better to buy smartphones these days.

      • disqus_DFnvXJ7c9h

        how can you be sure they aren’t on jump plans and the previous owner won’t just stop paying and blacklist the phone?

        • disqus_DFnvXJ7c9h

          otherwise I’m completely with you, used phones are just fine.

        • thepanttherlady

          Phones that are on a payment plan through the carrier cannot be sold on Swappa.

        • disqus_DFnvXJ7c9h

          Sure they can’t be sold on ebay either, but how is that verified? Or that the seller won’t do an insurance claim later on the sold phone. Again, I still buy used phones although CPO direct from Tmobile now.

        • Kem

          Swappa verifies the imei to ensure the phone is not financed and not blacklisted before you can sell it…as far as I know Ebay does not verify the IMEI, so there is a possibility that a phone could be blacklisted if you buy it off of Ebay.

  • Jay J. Blanco

    So Jump is coming out prepaid or what’s gone replace it? Why is it doing disconnected? So many questions unanswered what’s going on?

    • Sean

      They probably want more people on Jump on Demand. For those people who don’t want to pay a lot of money for a good phone, they can just “lease” it. That way they can have the latest and greatest up to three times a year and pay only for the months they use it or understand that they need to pay it off if they want to keep it. If they don’t want to pay it off, then they could just go to a store and “jump” to an inexpensive phone and return that within the two weeks.

      • disqus_DFnvXJ7c9h

        yea I would rather pay $5 times 12 = $60 for a $200 then leasing one indefinitely. I think they realized that also..

  • VINN

    I don’t know, but I think there will be big changes by the end of the year, I’m guessing Simply Prepaid and Metro will merge; they will do to GoSmart what they did to Univision Mobile; and Simple Choice will be the only T-Mobile branded plan for postpaid and prepaid like it is now. So, there’s no need for SCORE!

    • Acdc1a

      The Metro name is worthwhile. It’s not going anywhere.

      • Phone Guy

        You are correct. 90% of people don’t even realize T-Mobile owns Metro. So they get pissed at T-Mobile and go to Metro, or vice versa, and T-Mobile doesn’t lose a customer. I think they may keep both brands. They hit different demographics.

  • Welp… so much for that. I had just spoke to T-Mobile about my Score discount, and because it was no longer appearing on my account under upgrade, and I was up for my full 1 year upgrade. Maybe this is why it didn’t appear because they’re discontinuing it. Welp, I guess I’ll focus more on buying unlocked phones now.

    It kind of sucks anyway because I hypothetically asked what kind of discount am I looking and, and mentoned 2 smartphones. Samsungs were in, but when I mentioned the LG V10, they said it’s not on there. I’m thinking, but it’s been 3 months since it released. It’s not like you can really use it for brand new smartphones anyway though, unlike Jump (I think).

    • Acdc1a

      It was a rubbish program to begin with and with phones at or under $250 that are excellent, it’s outlived its usefulness.

      • Basically. I think Unlocked are the way of the future. And I do realize smartphones sub $400 are getting better and better.

        • Fox Gabann

          I agree.

        • VINN

          I don’t think the carriers are gonna let that happen easily, they have a lot of power over manufacturers.

          Have you heard what’s happening to US Mobile because they wanted to sell Xiaomi phones?

          This is part from a news article at PC Mag:

          “… we have learned that T-Mobile now wants to put the phones
          through extra certification procedures. T-Mobile is required to accept any compatible, unlocked GSM phone, but it isn’t required to keep selling wholesale minutes to US Mobile. So if T-Mobile wants the phones further verified, US Mobile has good reasons to comply.

          As of this morning, US Mobile had removed all of the Xiaomi and Meizu phones from its lineup that it had added yesterday…”

          PC Mag article: “Xiaomi, T-Mobile Smack Down US Mobile”

        • Acdc1a

          You don’t think T-Mobile should have some say about an MVNO putting out phones that are blatantly NOT compatible with their network. No LTE, no way.

        • disqus_DFnvXJ7c9h

          Not to mention phones that have Band 12 LTE data support but no VoLTE. Considering some areas only have Band 12 VoLTE and no other voice coverage it really could hinder service quite a bit.

  • Yup, it’s discontinued. Just got done speaking to a T-Mobile rep via online chat, and there’s a newly SCORE document available from T-Mobile Support here:

    https://support.t-mobile.com/docs/DOC-20762

    • i

      So, it will continue for prepaid for some time.

  • 21stNow

    Big surprise! sarcasm

  • gr8gatzby

    I turned one year with Score! last month and finally used it for $150 of the GN5. Summarily cancelled Score! and then informed it was being cancelled anyway.

  • Startswithaj

    I know this is an old article, but, got a text from T-Mobile yesterday telling me I had a benefit to redeem because they were removing SCORE from my account. Went through the promotions center and it said they’re sending me a $150 prepaid card. Not sure how much the phone discount was but that seems pretty cool. Glad I didn’t remove the feature.