T-Mo’s response to customers admirable, JUMP! priority explained

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There are few carriers like T-Mobile anywhere on this planet. And every once in a while, I step back after reading reader experiences and can’t help but be impressed.

Beginning Friday, and over the weekend, the carrier opened up pre-orders for the new iPhone 6. But to say that it was a little bumpy is an understatement. Pre-orders went live 4-5 hours late, even then orders failed multiple times as customers resorted to calling Customer Care staff. Then on Saturday, to the annoyance of some, JUMP! pre-orders were given priority over non-JUMP! customers. Frustration grew more as customers received messages claiming their order was “backordered”.

But T-Mobile has spend the last three days responding to customers, to help make the best of a bad situation. The @TMobile and @TMobileHelp twitter accounts have been tweeting like mad, but perhaps more impressive is John Legere’s own personal involvement. He’s been responding through Twitter and email, even responding in lengthy messages to help customers understand the situation. Also, getting his fellow executives involved in handling the numerous emails.

Thanks to readers passing on messages, I’m able to help clear up some of the confusion. As I like to do every now and then.

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“Backorder”

T-Mobile’s “backorder” buzz-word doesn’t mean exactly what you might think (or it might). If you pre-ordered really early on Friday and received the text telling you that your device was backordered, and weren’t given any specific shipping date, there’s good reason for it. But there’s no reason to panic.

First – Every single customer received the same text. Whether you were 1st or 1,001st in the list, you got the same message. It’s not an indication that you’ll have to wait months for your order to come through.

Second – T-Mobile didn’t have any physical stock of the iPhone 6 at the time of pre-order. So technically, all devices are back-ordered. Once stock comes in early this week, devices will get matched to individual customers.

Backorder is a word that we are going to discontinue use of.  If does carry connotations that you might not get a device at all.  In this case all it means is that we haven’t received inventory from Apple yet (which we should early this week) and will begin matching customers selections on model, color and variant.”

Third – T-Mobile is going to discontinue using the word “backorder”, just because of the connotations it holds.

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JUMP! priority

On the face of it, the JUMP! priority was a big kick in the back for loyal non-JUMP! customers, but the reasons for doing it are completely fair. The truth is that of those who struggle getting pre-orders through on Friday, JUMP! customers suffered the worst.

One of T-Mobile’s executives working alongside John Legere stated the following to a customer:

“…we had material problems with our JUMP! Ordering subsystem that prevented them from registering their order.  The impact on this cohort of customers was even greater and lasted significantly longer than any other type of customer such as yourself, a new customer etc.”

JUMP! customers who tried to get their pre-orders in on Friday more than likely failed because of a system error and would have been among the first in line for the device. That’s why they were prioritized over the weekend. There’s also the fact that JUMP! was created specifically so that customers can get a new device when it comes out. They’re paying for that benefit, and to punish them for a system failure, leaving them 3-6 weeks without their desired product hardly makes for a good customer experience.

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Going forward?

There have been far too many responses to customers. T-Mobile’s been proactive in putting out fires, and helping customers in this situation. It’s been great to watch, but I’m sure both customers and the company would have preferred it if the pre-order weekend went a little more smoothly. Let’s hope by next year they’ve prepared better for the huge interest in the iPhone 6s and 6s Plus (or whatever they’re called).

Thanks all who passed on messages on this.

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  • Dark enV

    Well unfortunately for me my pre-order ended up being cancelled because the T-Mobile rep I talked to told me I would get my order until 1-4 weeks after launch so I have to go to a store early Friday morning now

    • Get_at_Me

      The 1-4 wk timeframe is a blanket timeframe given to everyone. There are too many unknowns concerning orders… Like your place “in line”, the amount of inventory tmo receives and tmos ability/speed in order pricessing once inventory is received. What if only 10% of orders get fulfilled initially? What if Apple cant meet demand between carriers and their stock? There are things beyond tmos control. They cant promise everyone that their devices will ship immediately.

      • Dakota

        It’s better to under promise than over promise. People are happy if they get it before the promise but angry if later

        • Get_at_Me

          Exactly

    • Dakota

      Apple seems to always not have enough supply so they can create to s issue & the accompanying press. They never seem to have enough devices despite each launch being bigger than the last. All of you will survive if you get your new devices in October or perish the thought, November. The more interesting story is that the 5.5 screen seems to be the more popular device, given how much Apple users & execs mocked phablets. I read that 70% of users who left iPhone did so for larger screens. Google is making a big mistake delaying release of L if it is ready. They’re Losing customers daily

      • Victor

        Amen, wanted the note 4 but they dropped the ball releasing after

  • I am hoping i don’t get pushed back for those who used JUMP i have and have paid for JUMP from the beginning but chose to keep my current device this time as a back up phone

    • AJ

      ya same here, I have jump but I paid for my device before I preordered the iphone. I think im just going to cancel jump.

    • Krazonite

      I did the same thing with the m7/m8.

      I still switch between them. The m7 feels better to hold and, IMO, is better looking, but the m8 is just…faster.

      If ever there was the need for the “First-world problems” tag, right?

  • Adrayven

    The issue I have is they are barrowing from Pete to pay Paul.. Suddenly I’m worth less.. great.

    Yes they had a delay that day for Jump customers.. but for people who were up at the crack of the morning Friday, to push them all back for ALL Jump orders over the next 3 days? If they had just the Friday Jump! orders ahead.. fine.. Jump orders did start working 4 hours into the day(5am).. and a large portion of those people did get orders anyway in.. They didn’t need to do the whole weekend.

    My issue is if I had jump, got up Sunday.. decided to get a pre-order sunday afternoon, I get ahead of all those crack of the Friday morning orders from 2 days prior, how is that fair?

    They’ve created a second class customer.. and yes. I’m pissed over that.. Instead of eliminating pain points, they are now creating them. No other carrier had this issue, no other carrier suddenly put one customer over another.. My $140/mo worth less than someones extra $10/mo? fine.

    • MagentaSlaysAll

      Friday does not matter. If you ordered on Friday its first come first serve. The JUMP orders just get priority over the weekend meaning Saturday and Sunday. If you ordered friday you’re fine, they ship your phone than JUMP orders get priority if they were ordered on the weekend

      • Adrayven

        Thats not what 2 reps on the phone told me.. of course, 2 others didn’t even know about it.. frustrating that the reps were confused by it as well.

        • MagentaSlaysAll

          They must be mistaken vuz every rep I’ve talked to has said that. Remember there’s always a couple dumb fucks so don’t take their word for it lol

        • Adrayven

          Here’s hoping you’re correct. All many of us can do now is wait and see.

      • trife

        What’s the source of the info about Friday orders? So far I haven’t seen T-Mobile say anything about Friday orders.

        • MagentaSlaysAll

          They said themselves that JUMP orders get priority over the weekend that doesn’t include Friday, and talk to a T Mobile Rep in stores or call most of them will say this, but be aware there will always be people that don’t get the memo and they say otherwise. But check or call them if you’re doubting my information :)

    • TeslaKoil

      “They’ve created a second class customer”

      That’s pretty much the intention of “Jump!” as I see it: If you want your new devices on launch-day, join Jump! – otherwise, you are seen as willing to take a back seat and letting others have at ’em.

      Sure, it sucks for those not on Jump! – but then, if they are that upset about waiting, they should probably be on Jump! Jump! folks are paying for priority.

      Best solution I see here: Anyone who calls in multiple times should obviously be on Jump! and T-Mo should place them there, but do so without an up-charge for the first month or so (and let them use it immediately); or at the very least give them the option to do so (I am sure there are folks complaining about this who, for reasons of their own, refuse to join the Jump! program).

      • Get_at_Me

        Everyone thinks theyre entitled. Whether they have Jump or not. The ordering process for new or existing customers (without Jump) is simplified. The process for existing Jump customers is different. That system/process failed on Friday blocking all Jump customers from preordering. Its not the customers fault that they couldnt preorder and theyve been paying for the ability to trade their existing device for a new one. If you were a Jump customer, youd be glad tmo did this. It would be ideal if there was a way to view failed jump preorders individually and place them in the appropriate place “in line” compared to all other orders. Instead tmo has decided to prioritize Jump orders over the weekend (assuming most had failed attempts on Friday).

        • TeslaKoil

          “If you were a Jump customer…”

          Assumption failure: I am a Jump! customer.

          You may have read my post too fast?

        • Get_at_Me

          I meant to reply to the person you responded to initially. Im not sure what happened. My reply wasnt meant for you. Sorry.

        • TeslaKoil

          It happens. :)

          Disqus is quite often “broken”, to put it mildly….

      • trife

        The Jump! program didn’t intend for you to have “priority” over regular customers lol. Who sold you that lie?

        It just means you pay for the “privilege” of being able to trade in your phone, have TMO pay it off and get a new phone. Oh, and you get insurance. Your extra $10/month doesn’t place you ahead of other customers in regards to getting new products sooner. Well, at least it didn’t until this weekend.

        • TeslaKoil

          “The Jump! program didn’t intend for you to have “priority” over regular customers lol. ”

          The Jump! program allows you to trade in an existing phone before it is paid off and is sold as a great way for folks who want the latest and greatest to be able to upgrade quickly and often.

          It is marketed *directly* to the early-adopters and folks who want the new devices “right away”.

          A quote from my above post:
          “as I see it” (Perhaps you missed that?)

          Meaning: it makes perfect sense to me that those in the Jump! plan would get priority – they’re the one’s paying the monthly fee for faster upgrades.

          It may not make any sense to you…but that’s your problem – not mine. :)

    • VicRooLoo

      Was not aware you worked at TMobile and can confirm that JUMP customer orders MUST be fulfilled before nonJUMP customers.

      That sucks if what you are saying is true.

    • Dakota

      It’s like how companies always treat their loyal customers vs new users when it comes to pricing and promotions

  • AJ

    Has anyone’s card been charged?

    • VicRooLoo

      Cards aren’t charged until phones ship out

  • Ivan Lopez

    It was a pretty terrible incident but I do have to say, and agree with the article, that t-mobile is pretty good and making things right with their customer base. Definitely giving priority to JUMP! customers was a great move. We are the loyal ones. And we do pay more. New customers are hard to get but they don’t want to lose their loyal base in the search for new customers. They definitely showed that. Very cool stuff. :)

  • aaroninky

    Admirable? I had no idea that being kept in the dark with virtually no statements about what is going on nor what to expect is admirable? This launch was botched from the start and then it moved into crazy territory when Legere went quiet except for a few tweets to the effect of “we are working on it, stay with us”. That guy can out talk the Micro Machines man, yet on this and from all the other people in T-Mo management it was crickets.

    • VicRooLoo

      Sounds to me that you have had a VERY blessed life when it comes to huge product launches.

      Sad that you had such a horrible experience this time around

    • Camille

      T-Mobile and John Legere just can’t win for losing. I’m sure that once customers started flooding their call centers because they couldn’t place orders, the entire company went into crisis mode, especially the IT department (or whoever manages their website and ordering system). I am a software engineer and can just imagine how crazy it was there trying to figure out what was going on and how to fix it, QUICKLY! Yes, the customers should know what was happening, but the last thing on their minds is to provide constant updates. John Legere was providing very short and cryptic messages about the situation, but I’m not mad at
      him for that at all. But, that comes with the understanding of what could be happening behind the scenes.

      Should it have gone a lot smoother than it did, absolutely! I was up from 3A EST
      trying to place a JUMP order, and didn’t eventually get it placed online
      until 6P EST. So, was I annoyed and upset? Heck yeah! But, in the grand scheme of things, it is just a phone. And, even better is that when I emailed John Legere on Saturday morning to voice my displeasure (as professionally and pleasantly as possible), I received a personal response from an executive within a hour and a phone call 2 hours after that. There are not many companies these days
      that will go to those lengths to try and satisfy their customers. I’ve been with T-Mobile for at least 12 years (probably more with the acquisitions/mergers, etc.).
      It’s been a bumpy ride, but I can’t say that it would be better anywhere
      else. Some of the things that people slam T-Mobile for are just
      crazy. Even Apple was having online ordering problems at the very
      beginning, so no company was immune to pre-order problems (and, yes,
      I’ve seen where people from the other carriers had ordering problems,
      just not on our scale).

      • aaroninky

        I can understand all the problems they had, I was up at 3 am est also trying to order from both Apple and T-Mo. I even understand the Jump! issues they were having and how they want to satisfy the Jump! people. I choose as a personal preference to buy phones outright, I have my own Jump! program and just buy a phone when I want to & that’s why I’m not a Jump! member. I am even fine with giving the Jump! people spot in line when they tried to order and it failed, but I don’t think they should be put ahead of everyone else regardless of when they order.

        Sure there has been speculation as to what the term “this weekend” meant to the priority option, I have no idea if it included my order from Friday or if it was meant more for orders placed Saturday & Sunday. My point is that John Legere can’t shut his mouth 24/7 and then when people are looking to him and the rest of T-Mo management it’s as if no one is listening. I got the same information from T-Force that a lot of non-Jump customers got, a cut and pasted message saying “We <3 our Jump customers….." when I asked a question to them & I am sure they were getting slammed so they probably saw the gist of my question and then copy & pasted in a reply. Like yourself I actually spoke with someone in T-Mo management, we had a nice civil discussion via email, but all I got was lip service.

    • bkosh84

      He could have you know.. Been attempting to fix the problem on Friday.. Do you think he was just sitting in his corner office in Seattle just twiddling his thumbs or something?

  • eg1978

    Thats true that Jump customers were having the worst time getting orders through, but how about those who called in to CS to get the order in? I was trying from 3AM ET and around 8am i called and got my order in before 9am. I was told by the rep that Jump cant be done by phone, only an EIP upgrade. So I, and many others, miss out on that Jump Priority because we called in the orders since the web site was down

    • HERNANDOPEDRAZA

      Yes I had the problem with the jump but was able to get it working and order went through. For those that we’re having problems it was very clearly that they had no logic nor common sense to either refresh the page or to hit the back button on their browser. I was even able to order it from my tmobile ipad!

  • Dakota

    I’m. Not currently a Tmobile customer.. One reason I left was terrible customer service & problem devices. The lack of support was the last straw. Tmobile still isn’t beating the prices I currently have but I might consider switching when time for a new device. Also strongly considering the iPhone trial to test the network but also ios. I was impressed at Legere replying to some customers and telling them to contact him directly. I had a similar experience 2 years ago when Andy Rubin was running Android. I was soooo upset with the Android problems and out of desperation emailed him directly with complaints and plans to switch to Apple. To my surprise, I got a response within a few hours with an apology. The next day, I had a brand new free Nexus phone & tablet.

  • Elvis Guerra

    Is this guy on TMOs payroll? Admirable is a slap in the face. The whole weekend was a fiasco. This could have been under control if it wasn’t for TMOs poor planning and horrible execution. The Jump priority was an attempt to salvage the weekend for a horrible friday start which only caused alienation and confusion. And to try to get a clear answer from CS was impossible because honestly, they didn’t know either. I placed an order with ATT friday evening and I got a confirmation date for 9/19/14 delivery. I checked my TMO order status from friday and it has no info. I place an order sunday afternoon using jump and got a 9/16/14 delivery date but CS said not to believe as it was wrong…..then why put it there?!? TMO totally failed this iPhone 6 preorder. I wont sit here and telling you ill leave TMO if I don’t get my iPhone 6 by friday. They have the lowest rate plans prices out there, but I will say that you get what you pay for.

    • Gary T

      Are they really the cheapest on rate plans these days? I switched to them last November because of JUMP and they seemed quite a bit cheaper than AT&T at the time. But I know AT&T has now changed things and offer something similar to JUMP and different plans. I’m not looking to switch again any time soon but I think I’ll take a long hard look at the carrier landscape before the next iPhone comes out and might switch then.

      • Brad

        I believe that T-mobile is actually more affordable, but only in increments. I priced things out from having 2 lines all the way through 6. It stays close when you are only paying for 2 phones and service, but it starts to separate as you go up (and I have more than 2 phones in the family). Perhaps NEXT and JUMP come out pretty even, but AT&T (as far as I know) doesn’t allow you to finance a phone without a contract. I save money by not having JUMP and if I ever want a new device, I will just sell it, pay T-mobile what I still owe, and then start all over again. JUMP doesn’t really benefit me as much. My wife and I both have had our last phones for almost 3 years and our kids are certainly not going to get a new phone every year. The insurance part would be a nice bonus, but I just can’t stomach the thought of having to pay a deductible of $200 to replace it. If I have already paid off a year on my $600 phone, that’s $300 right there. That means that I only have a $300 cost to cover. Take away the $200 for the deductible and I now have a $100 phone. Take away $120 for the year of having JUMP, and it is costing me $20. Not really a good insurance/replacement plan once you hit the 1 year mark… but that just might be for me in my situation. I’ll tell you one thing I didn’t consider though… having to wait while JUMP customers move ahead. I’m not bitter (now) but I at least understand now why it was so important for T-Mobile to make sure these customers were being taken care of.

  • coop5454

    I’m still trying to preorder. I’ve gone through all measures. My account seems to not like my credit cards and keeps throwing me into some weird address doesn’t match error code. Now it’s Monday. I’ve wasted more time on this than I should have but it’s the principal of it now.

    • Cesar Fonseca

      I gave up on trying to pre-order through the computer and showed up at the store. They processed the order but it took them 1 hour to get it done.

      • coop5454

        I’ve been to the store 3 times. Still nothing. Every form of customer service has given up. Can’t figure it out. They finally said, maybe you should go to the store on Friday……… I’ve spent over 7 hours with customer service( in store, online and on the phone). Tired. For some reason every card I use says the wrong address.

    • Brad

      Now you are someone I truly feel sorry for. I wish you the best of luck!

  • Hoops

    All you poor people that have to wait a little longer for an Iphone 5S+. The horrors!! Maybe they should implement a number system like at the supermarket when you wanna get cold cuts. That will stop how ever many millions of brainless zombies that HAVE TO have the “latest” and definitely not greatest phone of the year. My tears go out to all of you…….NOT!

    • coop5454

      Did that feel good? Did it make you feel bigger and smarter than everyone

      • Hoops

        Not smarter……it made me feel better as a person. Seeing as how I dont express the same materialistic desires many of you have for a phone. Getting up to sit at a computer at 3 am to wait to order something is as bad as people sleeping outside of a store on black friday. Its pathetic how people whine about a phone, it truly is sad in many ways. Then again, first world problems.

        • coop5454

          I get where you are coming from. But to voice your opinion of yourself being better than others actually makes you look small and childish as well.

        • Elvis Guerra

          Hoops, its similar to when people get all excited about a basketball game they aren’t even playing in. Its just a game! But its something you are passionate about. Just like some of us are passionate about technology. Or Apple. Or TMO.

        • tomnewtn

          It sounds like you’re assuming moral superiority and condescending to folks you do not even know personally. I wonder which is worse, that, or being concerned about one’s order. Some are materialistic, and it’s unfortunate but not my place to label them as such.

  • Victor

    Should always be first come first served.

    • Chuck D

      If you want a premium, you have to pay a premium. JUMP customers are paying the premium and should get the phones first before ANYONE else.

      • Camille

        Sigh. I really wish people would stop saying this. I’m a JUMP customer. I do not pay a premium to get any phone first before anyone else. The “premium” is just that I’m able to upgrade to a new phone using EIP twice a year. That’s it.

        • Flavor Flav

          Its a phone. If your phone currently is legitimately broken right now, then yes, maybe stress over the iPHone 6 launch.
          Otherwise, chill out. You will get it when you get it.
          You are throwing a temper tantrum because you are “that douche in the crowd that has to be the first person to have something.”
          Get over it toolbags.

      • trife

        You’re very misinformed lol.

      • Brad

        Not all JUMP customers… just the ones who have paid a year and are eligible. If that is you… good for you. :-)

    • Gary T

      I completely agree. In this case, how do you determine who was first? JUMP customers such as myself, were effectively locked out of the system until after thousands of orders had been placed. I was up at 2:50 am (eastern time) for the 3 am pre-ordering. At 7 am I called in and they said to go to the store. I went to the store, half hour drive each way, and they weren’t able to help me either, ONLY because I had JUMP. Had it been a new line, or a new account I could have placed my order online, on the phone, or in the store. I spent 90 minutes at the store while they tried to get things sorted and then they told me I would have just as much luck returning home and continuing to try online. So I did. And around 5:30 or 6 I was able to upgrade 1 of my 3 lines. Then I called yet again because now it said on their home page that they could process JUMP via phone. I placed orders for the other 2 lines. Next day I checked and those two orders were wrong. I called and after nearly an hour, those two were cancelled. But she couldn’t place the correct orders because they had stopped processing JUMP via phone and I had to do it online. But I was at work. So later that afternoon around 3 pm on Saturday I managed to upgrade the other two lines. Only took 45 minutes because there were still issues. AND I had to call again because while the site was claiming that my credit card was rejected, it had actually accepted the order.

      In the end, while i was up and ready at 3 am Friday morning, two of my lines were not upgraded for 36 hours. So yes, i agree it’s first come, first served, but how do you determine who was truly first? I switched to T-Mobile last November because of JUMP and that I could upgrade on the day the new phone came out. That was my sole reason for switching. And then all of this mess happened while my friends on AT&T and Verizon had no issues at all. Made me feel pretty stupid. But now with the priority processing I still have a chance of actually getting my phones on launch day. I’m deff not wanting anything for free but I did put forth a tremendous amount of effort considering in the end it’s just a phone, as some on here have called it.

      • msohail

        I had the same issues using Jump so I paid the full price for the phone pre-order and now I hear the only ones that are getting priority are the ones that actually used Jump .. not fair .. I paid the same premium as others for Jump.

        • Brad

          I would contact customer care. I received an email response from one of the guys working for the CEO and he was direct in saying that the opportunity was for those who have been paying for the service, but only if you are eligible for a JUMP upgrade. If you are eligible for a JUMP but didn’t use it, I doubt the computer system is smart enough to figure that out so you would need to contact someone on the phone and see if you can receive consideration.

  • D Nice

    Please be patient people you will get your device. I have owned 3 different iPhone devices all of them when I was with Verizon. I ran into the same issues when I pre ordered my phones. With the iPhone 5 it took me a month in a half to receive my device (talking about frustrated). That’s why for me personally I usually wait two to three months after a device rolls out before I get it, because it cuts down on a lot of anquish and confusion.

  • Now can we move on from this debacle? People act like babies. Grow up and gain an understanding of common sense. Some HAVE it and I have read where those that DO have it, understood that back-ordered was in fact meaning that the devices ARE NOT IN STOCK. T-Mobile never said that you would NOT receive your iPhone. It is unbelievable what people do for a device that’s ages behind in real world technology!

    i know T-Mobile execs are going to take the “brush their backs” and the “baby them” stance, because they want the money. Well, I’m a consumer and it needs to be said.
    The so-called adults that posted on this site, whining like infants, acted very childish and immature.

    And then these people whine and complain about JUMP customers being prioritized. Hello, these people pay for the privilege to JUMP their devices to the newest models. If you want to be in the crowd, then you should pony up the $10 and PAY FOR IT!

    Common Sense is something that not everyone has.To those that DO, consider yourselves lucky and thank you parents!

    • Leslie

      Common sense is like deodorant. The people who need it most, never use it!!!

    • x646x

      Great points. However, can anyone explain how AT&T and Verizon, with the largest customer base, as in more than double T-mobile’s each, managed to not only process the orders close to 12:01 am PST but also have defined delivery dates.

      The entire ordering process / systems are a huge clusterf—k for tmobile. It was the exact same issue last year with the iPhone too. The point of sale is the #1 priority for any organization and a place that no business should ever screw up.

      What’s ironic is that for a company that prides itself on uncannier and being data steering, its safe to assume that their entire ordering platform and order management is based on legacy carrier systems.

      This is why the left hand doesn’t know what the right hand is doing and it’s almost impossible to alter an order once in the system.

      Investing a few million in a total overhaul of the sales / ordering system would be a great investment with immediate results.

      • oneiopen

        VZ and AT&T had problems too though, not quite sure where youre getting your information

      • MastarPete

        Wow, so the top two carriers, with nationwide fibre optic back-haul providing a slew of internet connectivity and server hosting and
        millions in cash reserves to throw at any problem had no trouble with iPhone 6 pre-orders?
        You don’t say!

        Sorry but it should be pretty obvious why ATT and Verizon didn’t have trouble. And Even Apple’s website had trouble FFS! This was a Major product launch with massive interest.

        In case you haven’t noticed T-Mobile has been on fire stealing customers from other carriers.
        Chances are extremely high that people were waiting for the iPhone 6 launch before switching. Further compounding what would otherwise already be very stressful server load.

        Yes, T-Mobile needs to overhaul their ordering system and should have been better prepared.
        Sharing order experience is one thing. However constantly Ranting about it on Disqus doesn’t do anything.
        Get on Twitter and tweet Legere, e-mail support, call 611, post on the official forum.

        Your post is a prime example of the point Big-Myke Kanuri was trying to make.

        The horse has been thoroughly beaten, only a few hairs remain.
        Please move on.

        • x646x

          First off, Apple’s site that launched at midnight didn’t have trouble for well over 11 hours. And they were literally hit by tens of millions of customers globally.

          Let me get this straight, you want me, the customer, to hit up Tmobile’s executive team and describe the systemic shortcomings of their backend systems. More importantly how to improve their sales process – aka business 101. Anything else?

          Apple’s systems are as smooth as butter and they manufacturer consumer grade tech. Tmobile on the other hand is supposed to be the “data network”.

          BTW I am not complaining that I want my iPhones now wha wha wha… I am pointing out actual issues with their sales process, especially when it comes to dealing with returns. Returns are another painful huge clusterf—k. In fact, probably the worst of any carrier – ironically.

  • rsg

    My guess is that if you are truly “back ordered” then it will show up on your order status by Thursday 9/18. My advice is to verify if your credit card has been charged by 9/18. If it hasn’t, then it would be a pretty good guess you are really back ordered.

  • Timon

    It’s hilarious how upset people are getting over a stupid phone, I’m personally planning on waiting a week or two until the dust settles down before ordering my iPhone 6 plus 64 gb.

  • Timon

    Seriously, there are hundreds of people getting shot, tortured, raped by Isis and people are freaking out over this?????

    • Cliff Wynne

      1st world problems sir…lol

    • Paul

      We can’t exactly go over there and do anything about ISIS as individuals. So there’s that…

  • besweeet

    It’s interesting seeing people somehow referring to the iPhone as just another “phone.” Since when has the iPhone been ONLY a phone? It’s clearly much more that these narrow people aren’t getting. If people are angry, or want to wait in line, then who are you to say otherwise? Waiting in line is just for one night out of the entire year. Get over yourselves.

  • laurnzo

    I really don’t know why people are still fussing over delivery dates. One thing I’ve learnt in life is to “Never stress on something you have no control over” If you have no patience to wait, it’s unfortunate but my advice is to cancel you order. I am in the same situation like most of the people complaining. I live in Virginia and stayed up all night, not from 3pm EST time but literally all night because I didn’t want to fall asleep and not wake up. Guess what, I didn’t get my order in until 7:45am, after multiple tried, CS calls and back again online. Since I chose regular shipping, my delivery date was 9/25/14 and status was processing. Now status says backorder. Big deal right…NO.. live goes on. It will come at some point and I still have a working phone so I will patiently wait. Would love to have it on launch day but hey, too bad if i don’t but i will live.

    I totally understand people’s frustration on the staying up late, lack of proper info from CS, priority shipping for jump customers and all that. At end of the day, we will all receive our phone, so until then, people should just take a chill pill and wait to see what happens on the 19th. Just my 2 cents!

    • sloanie

      Frustrating as it’s been, and as much as people hate uncertainty… it is what it is. You’re right– it’s such a waste of energy to clamor over something you don’t have control over. I think most rational people will get over it. If someone’s gonna hold a grudge… well that’s their problem, unfortunately.

  • vinnyjr

    T-Mobile has to be the most customer friendly company that I have ever been involved with. I received a tweet from John Legere explaining the situation and it blew me away. Thank You John Legere, Thank You T-Mobile

    • Paul

      It’s good to see that even the CEO knows what’s going on and is making sure it’s corrected.

  • ragumaster

    Back Ordered 09/15/2014
    at 02:59:59 AM
    Order Placed 09/14/2014
    at 12:57:41 PM

    lol ..

  • JUMP= PR STUNT

    A customer rep just told me JUMP orders only receive priority shipping (that is, overnight shipping) for orders made over the weekend. All orders are first come, first served. If you ordered early on the 12th, you’ll be in good shape.

    • John

      Not true. Disregard.

    • True

      I can confirm this also. All orders are based on Oder date and time.

    • steve

      A lot of sources are saying otherwise… No one is getting free shipping. Moving to the front of the line. Not a PR stunt… You sound like a bitter non jump customer lol!

  • HERNANDOPEDRAZA

    Yes I had the problem with the jump but was able to get it working and order went through. For those that we’re having problems it was very clearly that they had no logic nor common sense to either refresh the page or to hit the back button on their browser. I was even able to order it from my tmobile ipad so, in reality I can’t complain. Order went through last night around 8:30 so…

    • JUMP = FLOP

      Even those of us with logic and common sense had trouble processing a JUMP pre-order on Friday and Saturday. I did refresh my browser, and tried the back button, I tried different browsers and even both my work and personal computers (one a Mac and one a PC) all to no avail. I tried from 2:10am Friday until around 5am. I visited a T-mobile store @ 10am on Friday and they weren’t able to process it either. I tried no less than 75 times during the morning, afternoon and evening on Friday, and the T-mobile rep from the store called me several times Friday after she had tried and failed. I tried about 50 times on Saturday, called T-Mobile customer service where they tried and failed and talked to the store rep who had tried another 4 or 5 times and failed all on Saturday.

      I was finally able to get the transaction to complete around 7pm last night.

      There were several issues. At first the website only offered the option for a JUMP upgrade in the store (it would not present option to process online). Then when that issue was fixed there would be no phone options listed after clicking the “upgrade online” option. Then after finally getting past those issues the site would crash before I could process the order for the iPhone in my cart. Then at various times Friday and Saturday all of these issues occurred again never allowing a completed order. The store rep, T-Mobile customer service, and I had the same issues so I don’t think my common sense was to blame – at least not this time.

      I’m not sure jumping in front of every other pre-order customer is the right way to handle this, but in my case I’m sure I would have been in great shape had my pre-order processed anytime in the 2:10 – 5am window on Friday. I would hope that T-Mobile would do something to correct the issue and put me back in line somewhere close to where I would have been without the system issues.

  • Woot

    I just received shipping for my non JUMP order!!! Ups next day air coming Friday!!

    • REALLY? About when did you place your order?

    • Howard

      I just received shipping for my JUMP order. I ordered Sunday at 7:54 AM. UPS NEXT DAY AIR (24.99), delivery on Friday, September 19. iPhone 6 Plus 64GB Gold.

      • Cesar Fonseca

        that makes no sense. you ordered 2 days after me and you already have shipping?…

    • bruce_leer0y

      Lies

  • tomnewtn

    Backorder means what I thought it meant based on experience. It’s all good. No hurry here.

  • Pending Shipping 09/12/2014 at 09:06:14 AM CST
    UPS Express

    What time did any of you order?

    • bc

      Mine still says pending as well order 5:15 am PST

    • sgib32

      Has it always said pending shipping?

      • It changed to that after I signed my EIP, and they sent me the email saying it was processed.

  • msohail

    the real question is … Do all people who are paying for Jump get priority? I have jump but did not use it.

  • Doble-A

    T-Mobile needs to have customer care available 24 hours a day again, especially since the company is growing rapidly.

    • agreed

      • Duh

        And for free too, right idiots?

        • If you are calling me an idiot…grow up. Name calling on the internet is so silly…if not, please re-frame from silly comments like yours.

        • David Icke

          There’s not enough call volume for 24hr support – the early morning teams tend to wait 1-2 hours before their first call comes in.

        • Doble-A

          You would think otherwise with more than 50 million subscribers. I know T-Mobile’s prepaid division is 24 hours.

  • JaswinderSinghJammu

    I ordered Plus 64 gb gold. I don’t mind waiting a little but if I don’t have mine within week of the 19th, I would probably cancel my order or sell it when shows up. This is my first time ordering something Apple and seems like not really worth all the craziness

    • Paul

      It’s pretty standard with big name phones like the iPhone. This has happened before with previous devices, but certainly not like this exact scenario. Just be patient and hopefully you’ll get it within a time frame that works for you. I’m sure you’ll love the phone.

      • JaswinderSinghJammu

        I am sure hoping to enjoy it. We’ll see.

    • sloanie

      Last year I ordered a gold iPhone 5s from Apple a half hour after they were available. I waited about 2 weeks for my phone. Really not that big of a deal, and pretty typical I think for something that’s in demand.

  • jeffy

    Did anyone place an order with expedited shipping for iPhone 6 64 gb and never got an estimated shipping/delivery date?

    • cassoftroy

      I did – a silver one. I ordered on the phone at 7am EST and signed the EIP immediately. Never got a shipment date or anything. Which sucks because as of 5pm on Friday there were still phones with that configuration from Apple.

      • Huzaifa

        Thank god I’m not the only one.

        • Cesar Fonseca

          according to Cust Serv. I will be getting my phone on Friday. I’ll call them and ask for a credit if I don’t…

    • Cesar Fonseca

      I ordered the same one on Friday. I received a text at like 3am on saturday saying that my phone was backordered.

      • Huzaifa

        Same

  • VG

    I think the new Moto X (which supports Band 12) is going up for pre-order this week. Once T-Mobile starts releasing high-end Band 12 phones, I have a feeling a lot of T-Mobile customers will be returning or selling their new iPhones (which doesn’t support Band 12).

    • Turb0wned

      The average customer has no idea what band 12 is so this is not true.

      • VG

        Just talking about the techy T-Mobile customers who read this blog and complain about poor T-Mo coverage and building penetration. I’m sure T-Mobile will make a big deal bout their new network once Band 12 is fully deployed. If these customers know anything about Band 12, they will be disappointed that their shiny new iPhones don’t support the new network (assuming Apple can’t update the firmware somehow to enable support), and they will be returning them or sellin them.

        • DaDoctor

          You are right. Depending on what components are in the radio chain, this may turn out to be a software-based block. If a component like the Skyworks SKY77806 front-end module is used, then there is no hardware restriction, just a software one. Until teardowns of the iPhone 6 are available, we will not know for sure. On another note, Apple said it supports 20 bands and only 16 are listed on their site. Stay hopeful…

        • VG

          I believe the Sprint version of the iPhone 6 supports 20 bands. That version is also listed at www{dot}apple{dot}com/iphone/lte.

          It could be a software block as you say, but it would be odd for Apple to release the phone without Band 12 support out of the box while the Moto X and Note 4 (soon to be released) are supposed to have Band 12 support without the need for future updates.

    • Nurdface Gamerhandz

      surprisingly, people aren’t buying iPhones for Band 12. They’re buying them because they’re iPhones. Take that as you will, but its the truth.

  • Nurdface Gamerhandz

    At least you guys can order them. Employees are SOL, system doesn’t even show it as available to us.

  • Paul

    Wwwoooooossaaaahhhhhh
    Wwwooooooooossssaaaaaaaaahhhhhh

    It’s just a phone. There’s no need to get irate over a material possession.

  • nutmac

    To those on JUMP! program, what is the appeal of the program? I’ve been doing some math, and it just doesn’t seem to add up for me.

    The program itself costs $10/month (or $120/year). The entry-level iPhone 6 16GB costs $27.08/month, so if one decided to upgrade to iPhone 6s next year, you just spent $444.96 on leasing iPhone 6. I am quite certain most people can get much more than $200 selling iPhone 6 next year, even on low-ball websites like Gazelle.

    Is it the insurance aspect? Because from the reading all these testimonies, it would seem far easier to just buy iPhone directly from Apple and sell it to Gazelle, Amazon, Apple, etc.

    • TS50

      Not everyone is keen to selling their phone themselves. I understand that you get more money but JUMP provides no hassle. which is a convenience. I do not have jump because like you I have no problem with selling my own device and such. But as a former employee of T-Mobile, you need to understand that 80%of customers have NO IDEA how to do something like that. They just want to walk into the store, turn it in and get a new one. That is the appeal. Convenience

      • nutmac

        I understand the value for those that have lost the phone or got the phone stolen. Although statistically speaking, that probably doesn’t happen often for most people (maybe once every 5 phones). And since getting the phone replaced at Apple isn’t very expensive ($270 without Apple Care, $80 with $100 Apple Care), it doesn’t seem worth it for accidental damage.

        But selling the phone to Amazon, Apple, Gazelle, etc. is actually quite easy. Just print the postpaid shipping label. Put everything in the box, wait a couple of weeks, done. Heck, Apple even sends you a box to ship the unit back in.

        • TS50

          Have you ever worked in a store? I had customers every day with phone issues requiring their insurance/warranty. Also, on numerous occasions I had customers who had personally broken their phone (More than one time in a 6 month period). I am not saying the process isn’t easy to swap out their phone or sell it online. I am saying the average JOE SHMO has very little understanding of those processes and would rather instantly switch their phone in store. Even when it is broken, I would have customers pay the deductible and get a different phone that day. Again, I know that it is easy but at the same time people’s main connection to everything phones is going into the store. What does it serve the employee to send them to amazon or gazelle? I know how easy it is to sell to gazelle. I completely agree with your entire statement. I sell on ebay or local classifieds. But most people aren’t educated on the process.

    • Jonathan Drew Rudd

      Well if you are already paying for insurance on a premium headset you might as well pay the same 10 bucks for insurance And the ability to just turn your old phone in… And before I had jump and had to sell my iPhone 5 (needed wifi calling at new home) to get a galaxy 4. It took me about 2 weeks to sell it for the 280 bucks still owed… so no hassle jump is fine with me… Im also on the original jump btw

      • sloanie

        Pretty much how I see it. Some people want insurance… The one line I have with JUMP had insurance before JUMP was available (and it was 2 bucks a month more than JUMP).

      • nutmac

        I am really not being sarcastic. Just very curious. So if I purchased 16GB iPhone 5s last year with JUMP! program, I would’ve paid $120 in JUMP! and $325 in equipment installment plan (EIP). Excluding taxes and fees.

        T-Mobile currently offers $232 for this phone. Does that mean I would’ve paid $212.96 to lease 16GB iPhone 5s for one year (plus taxes and fees)?

        I guess from that perspective, it isn’t that outrageous of a deal as I thought.

        • Krazonite

          You would have paid $24 for Jump! – the rest is what you would normally have paid for insurance.

          (Jump! is a $2 add-on for those getting Insurance through TMo)

          Kinda throws you math out the window unless you don’t “do” the insurance thing. :)

    • raptor1100

      My phone was stolen and rather than pay over $600 to buy a new phone, I paid the processing fee to the insurance company TM uses and they shipped me a new phone then next day.

    • trife

      I’m with you. I upgrade early, but I just sell my phone and pay off the balance. And with iPhones, I’ve always come out ahead–this time I pocketed $90 after paying off the balance, so I essentially paid $60 for my 64 GB iPhone 6.

      And the Jump! insurance is rather run-of-the-mill, too. $175 deductible for a refurb iPhone is a lot on top of the $120/year. If you get the iPhone every year, Applecare+ makes a lot more sense. $99 for TWO YEARS of essentially the same coverage as the Jump! program, but with deductibles of $79. And you can just go to your local Apple store to get a new unit, instead of waiting for one in the mail. The best part is that you get a prorated refund if you cancel your coverage. For example, the day I shipped my 5S out, I cancelled Applecare+ and got back $52–I’ll roll that into Applecare+ for the 6, making it $47 out of pocket for another two years of accidental damage coverage. Rinse and repeat.

      All that said, I completely understand the convenience part of Jump! And if you don’t buy iPhones every year, you probably won’t come out ahead. I don’t find selling my phones a hassle, but I can see how it could be. But if you don’t mind a little work, you really do come out ahead by doing it on your own. To each his own though, I guess.

      • sloanie

        Yeah. Theft / loss coverage seems to be the only real benefit to the monthly insurance payment.

      • Myphone007

        How do you add on applecare with you buy the phone directly from tmobile?

        • sloanie

          You have 60 days to buy it from apple– just have to prove your phone still works fine and give them proof of purchase.

        • Myphone007

          So that means you have to go inside an apple store? It will be months before people will be able to walk in…

        • sloanie

          It does say you can call them and do it. They have a way of ascertaining date of purchase by the device ID, apparently. (I tried to link the page on apple’s site in a separate comment, but URLs flag a comment for moderation).

        • trife

          Yeah if you call them they run a quick diagnostics test to make sure your device is still in working order. The entire process takes like 10 minutes at the most. Much easier than going into the store to do it.

          So we have 60 days now? Never knew that. Thanks for the heads up.

        • sloanie
    • CalicoKJ

      Valid points. For my (Apple-loving) daughter, it was the insurance mostly (which is 8 of that 10 charge). The $2/month addition for jump was more a just because. She got the 5 last year in August because she didn’t want to wait for the 5s. Now she wants the 6 and still owing 300 on her 5, it will make sense to JUMP as the best I’ve been able to find so far is 200-250 for a 5…if she had the 5s it would be a very different story.
      Now for my androids, I do it because I can upgrade up to 2x a year and not have to come up with a new down payment or try to break even on the cost while selling the device. Yes, I’m pretty sure I’m losing money on the deal but as another person stated, some times it comes down to convenience and how much I feel my time is worth.

    • Krazonite

      Jump! users are paying $2 for Jump!.

      Insurance without Jump! is $8.

      $24 a year to add Jump!. :)

      (…unless you wouldn’t normally opt for insurance, in which case – God help you.)

      Far easier to walk into the store, hand ’em your phone and say, “I want *that* one.” and walk out…with that one.

  • Sorry JUMP PPL

    T-mobile just said on their twitter all orders are treated the same. Doesn’t matter if your JUMP or not. Orders are shipped on first come, first serve.

    • Drew

      Please provide the text copy from T-Mobile tweet

    • Nazar

      Incorrect info. Disregard.

  • HothTron

    Long as I get priority to upgrade my Note 3 to a note 4 Next moth with Jump!, i’m happy enough. I don’t suffer from iWoes…

    • maanshu

      IAgree.

    • sloanie

      Hopefully they have these JUMP issues sorted by then. This kind of excitement and frustration and these ordering issues are not unique to the iPhone– though certainly the more demand, the more a poor system suffers.

      It was similarly frustrating when I preordered the HTC One last year. System up but painfully sluggish, system down, multiple tries to get an order submitted, calling CS to figure out what gives… stores weren’t even going to have them on launch day so ordering online was the only option really.

  • Huzaifa

    Does anyone know if tmobile stores will carry iphone 6 64 GB?

    • maanshu

      I think so, because in the past 32GB was instore last time.

      • Huzaifa

        But was it Available on the launch day?

      • TwinSon

        I’ve never known ANY T-mobile store to carry anything but Base Devices in store. Expect to see 16GB versions of the 6 and 6+ but Anything higher than that, I highly doubt. I already asked the T-Mobile corporate store I live next to and they said the same thing.

    • Bruce

      No, stores will receive limited stock in iPhone 6 16GB (no gold) and very limited (if any) iPhone 6 Plug 16GB (again, no gold).

      • Huzaifa

        So no 64?? what’s your source please?

        • john bones

          Its been said many times on these forums by t-mobile reps and people who’ve been to stores and spoken to reps. I personally went to my local store in NJ and was told the same. Only iPhones 6 and Plus in 16gb. Nothing bigger.

        • Cesar Fonseca

          that sounds about right. Even for the 5S release, the stores never had anything bigger than 16gb. Even the white or gold iphone stock was limited.

        • Steve

          The 64 and 128 will be used to fullfill pre orders. Tmobile will satisfy those orders placed online/phone before physically putting inventory into the actual stores.

        • Huzaifa

          And what’s your source please?

  • Goat

    How about customers who tried JUMPing over the weekend and couldn’t because the systems were still down (and are)? :(

    EDIT: Added a ?

    • Cesar Fonseca

      why don’t you just go to the store? I went to 2 different stores and I got it done at the 2nd one.

      • Goat

        I did and unfortunately they had complications as well. : / Guess I can head back then

  • Turb0wned

    So if I ordered today and choose over night shipping, think I will get it before I get my apple order? My apple order says Oct 1-6.

    • sloanie

      I wouldn’t make that bet at all. You can trust Apple’s estimate– they may even beat their own estimate– but if your phone is backordered from T-Mobile you’ll have zero way of knowing when it’ll actually be fulfilled.

      • Turb0wned

        Yeah true.

        • sloanie

          I know Oct 1-6 seems like an eternity when you’re anxious for something that comes out on Sept 19. But that’s actually pretty quick, that would mean Apple ships your device within 7-10 days of the 19, no? Seems a lot better than the 3-4 weeks some orders are getting at Apple now.

        • Turb0wned

          It’s not that I can’t wait, I’m just upset because I ordered on Apples website as soon as it came up, 5:30am est time. Everyone was ordering from the apple app but the app didn’t have the choice for a tmobile full price model.

        • sloanie

          Yep. What did you order, probably a Plus in Gold? That one was 7-10 days out the gate, I looked at the same option.

        • Turb0wned

          Plus 64GB space grey.

        • sloanie

          (Last year I waited in line– I was near the front, and no one in front of me wanted gold. I thought, surely they’ll have ONE single gold 64gb iPhone 5S… turns out it was smart to order one from Apple online while waiting in line, because they had zero for T-Mobile, and only a couple for AT&T. Hang on to that Apple order, even if you decide to roll the dice and try ordering from T-Mobile.)

    • Cesar Fonseca

      today’s orders are backordered. Orders from Friday are not. Although, the wait may not be as bad. I spoke with a CS rep who told me that the backorder status just means that T-mobile does not have the actual inventory yet to assign it to you because they haven’t received the stock from Apple yet.

  • Roger Sales

    There’s only one problem with that logic:
    You don’t correct the mistake with JUMP by punishing non-JUMP customers. That’s bad business. you don’t know who would’ve ordered first. Everyone had trouble.

    • sloanie

      Well, the alternative is to inadvertently penalize people who are generally paying more because of a system problem. Maybe even if JUMP isn’t that profitable by itself, maybe it is in that it brings customers over or helps with loyalty. I see the logic but it feels like a lose-lose and they just have to decide which is the lesser of 2 evils. I think I would be more upset if I were a JUMP customer getting the short end than I do about being an early orderer who didn’t JUMP that gets bumped. For all I know, the number of people on JUMP who get prioritized over regular orders will not be that significant– there’s just not that much info available to me.

      • Roger Sales

        I have regular insurance on my phone, which means JUMP customers only pay 2$ more than me a month.
        The website failed me just like it failed them. Customer service failed me just like it failed them. My order was placed in a store at 9:59AM EST that day – why should I be screwed exactly?
        T-Mobile also got 175$ from me more last month because I paid my last phone off early so I COULD upgrade. So I’ve given more money than JUMPers. This is plain bull.

        • sloanie

          Some people were able to order early Friday morning. (I got an order through 3:50am PT). If I were trying to jump, though, that would have been technically impossible. That was the issue.

          Also, they still have the $8 insurance? On my account, it went from $8 to $12 for a few months, and then JUMP came out at $10. Didn’t realize non-JUMP insurance went back down to $8 for smartphones.

        • Roger Sales

          PHP is still available for 8$, it certainly wouldn’t make sense for it to be MORE expensive than JUMP which has more “benefits”(albeit none that appeal to me).

        • VicRooLoo

          JUMPERS with insurance pay more than you, and the JUMP program is specifically for upgrades.

          Yay, you paid your phone in full for the iPhone, that’s great but you didn’t pay for the priority that comes with JUMP

        • sloanie

          nevermind that there was never any prior promise that JUMP orders would receive priority on new device preorders. As of Thursday, it was expected to be first come first serve. That’s why non JUMP customers (I’m technically a jump customer, just not on the line I upgraded for this, since I didn’t need to) are chafed.

        • VicRooLoo

          I’m a non JUMP customer but I’m not chafed because if I were paying for a service and that service failed, I would get pissed.

          But the fact is, these are preorders. TMO only has a mere fraction of a handful of iPhones ready to go right now. The whole point of preorders is to tell Apple “HEY these are the amount of phones we need and then some” so all this bitching about ‘priorities’ means nothing because JUMP or nonJUMP, everybody is waiting anyways and Apple will send enough to fill ALL preorders first (because that’s what preordering is)

        • sloanie

          Yeah I sympathize, JUMP customers got hosed. I think T-Mobile’s doing the best thing here.

  • guest

    @rogersales:disqus you had one bad experience get over it.

    • Roger Sales

      says the person who can’t sign their name to their own words.

      • Derp hurr-durr

        The point is somehow less apt because it’s not owned by a specific individual?

        Logic fail.

        Get over it.

  • Victor

    Anything new? Haven’t been on since the morning

    • sloanie

      Couple people claiming that they have shipping notifications (if they’re to be believed, those with overnight shipping would appear to be shipping first). Otherwise… same back and forth :P

      • Roger Sales

        this is 2014, pics or it didn’t happen. No reason they can’t show us that part of the order.

  • iJustWantMy6

    I preordered on the 12th at 4:08AM PST via customer service due to site issues. Paid in full for the 6 plus, 128 GB space gray, expedited shipping..clearly not a jump customer. I’m seeing so many people with estimated shipping dates & mine still shows backordered :( I would think due to the time I ordered I would have a good chance of receiving mine this weekend but I’m becoming doubtful since I don’t have an estimated ship date. Any other non jump customers, who pre ordered early Friday received an est ship date yet?

    • mike

      same here buddy i ordered on the 12th at 1230 am so i would think i was good to go to get it this weekend,, but still no Estimated ship date :( sucks but hopefully my card will be charged soon this week

      • iJustWantMy6

        Good luck! Hope it works out for all of us that stayed up late or woke up early on the 12th.

    • I pre-ordered on Friday around 9am est and I am still showing pending shipping, and have not been charged yet.

      • iJustWantMy6

        Good luck! Not having a definite answer sucks.

    • jeffy

      I ordered my iPhone 6 64 Gb, space grey early friday morning at 5:20 AM, i did choose over night expedited shipping, and I dont have a shipping date either.

      • iJustWantMy6

        Seems like only jump customers are getting these estimated ship dates.

        • sloanie

          I did not use JUMP and my order does have an “estimated delivery” date– not a ship date.

        • iJustWantMy6

          That’s great. Hope the rest of us get one soon.

        • Robert

          Nope. Non-Jump customer. 6+ 64GB Silver – Ordered online Friday 9:33am CDT, Estimated delivery of 9/20. Date hasn’t moved. Last Status – Pending Shipping.

        • iJustWantMy6

          Wow! When did you get a ship date?

        • Robert

          about an hour after i submitted the EIP I got an email saying saying ‘Transaction has been processed.’ – Went online and expected arrival date was 9/20.

        • iJustWantMy6

          I saw someone else say they received a date after submitting their EIP. I paid in full so I didn’t have to submit one. Oh well, guess it’s a waiting game now. Just very anxious.

    • Nick

      Yes I am in a same boat order placed on 12 at 4:03am pacific time. And nothing just back order status sines Saturday morning

      • iJustWantMy6

        Hope we get a date soon.

    • Big Cat 1974

      Mine shows ship date as Sept 16 and I ordered Saturday (Jump). Silver 64GB 6 PLUS and I paid 24.99 for next day air express

      • iJustWantMy6

        Yea I don’t think those of us non-jump customers will get a ship date til later

        • Roger Sales

          This is so messed up

        • iJustWantMy6

          Agreed. This is my 1st preorder with TMobile. When I preordered my 5 with Verizon it gave me a date before I even made the selection for the phone I wanted.

      • Cam Fas

        Mine still shows delivery on the 16th but I seriously doubt that

    • I’m in the same boat as you. NON-JUMP iPhone 6 64GB white. I ordered at 7:30AM EST on Friday and I don’t have a estimated shipping date.

      • iJustWantMy6

        Good luck! Waiting on an update with you.

    • DaDoctor

      Same here. Only difference is the time 4:51AM.

  • Jose

    So I preordered mine on the 12th 12:30 pm Iphone 6+ 16 GB talk to a representative , in regards to my order and he said specifically that once shipped your card will be charged and also shipping will happen on Friday, I did not get overnight I got 3 day so technically it will be at my place on Tuesday the 23rd!

    • jeffy

      If it gets shipped friday, 6 is backordered, and 6+ is way backordered, and like legit backordered not what Cam mentioned above.

  • Jeff

    Still ridiculous… Charging people $25 for shipping really is the icing on the cake…

    • xealo

      Yeah they charged me $6.99 for standard ground shipping. I talked with support in chat and got them to credit me the charge on my next bill. Pretty lame considering all other carriers and Apple themselves are offering free shipping.

    • Aznhomieboi1689

      I don’t mind spending $100 extra if I means I’ll get it Friday guaranteed.

  • Elvis Guerra

    I just got off with CS again. They were suppose to give me a call back but didn’t. I asked them for clarification on my situation. (I could not jump online friday morning and called in my order at 8:48AM. Then Sunday afternoon I placed another order online with JUMP not to miss out on the priority.) She first told me my Sunday order was cancelled even though I see in on My Tmobile. She stated that she found it and confirmed the order number. She said They change the order numbers when its JUMP to prioritize. She placed me on a short hold and came back and told me that My Friday order was early enough that it should be in the first lot of shipments. And added that my Sunday order got JUMPed to the top of the queue and that I should get both this Friday. She stated that they start shipping on the 18th so they can start arriving on the Launch Day.

    Not quite sure how much is true since it contradicts previous CSR accounts, but matches up with others. I am still shocked at how poorly this was handled by TMO. They use the excuse that “No one could expect how many pre orders there would be” and were caught off guard. But not true, TMO. I knew. Thats why I , and 4 Million others, got up at 3am to get our orders in!

    • jeffy

      So tell me if I am wrong.
      Orders placed on Friday morning don’t get affected by Jump! customers being placed ahead of line or do they? or how does it work. Please explain

      • Elvis Guerra

        I honestly don’t understand how they are doing it. They made it seem that Jump customers are definitely getting prioritized, but in a way that does not penalize non jump pre-orders from Friday. She made it seem as if a lot of the non jump orders called in friday were due to Jump upgrades not working online, as is my case. I now have 2 preorders coming. it would be funny to see which one actually ships first or if they both arrive on the 19th as they say.

        • jeffy

          Lets keep our fingers crossed and see what happens

      • TwinSon

        Anyone who was a JUMP! customer who used JUMP! to preorder a device from Friday until Sunday at Midnight gets first crack at T-mobile’s shipment of devices. That’s it. After that, it’s first come first serve, including JUMP! members who ordered their phones after Sunday.

        Example.

        My roommate & I share a plan on T-Mobile. We both pre-ordered phones on Friday. However, I am enrolled in JUMP! and he is not. I already received my estimated delivery date even though we ordered at the same time while he hasn’t received anything yet.

        • sloanie

          I’ve had an estimated delivery date since Friday morning. Did not use JUMP. Gonna be an interesting week, haha.

        • Goat

          Perhaps I got distracted by the bells and whistles they offered me…The CS Rep said they;d call me back too soon, hmmm. Might call back and check on the situation…JUMP is still down for me though- I really hope I get prioritized as I tried thrice on sunday (online,in-store,onphone) but to no avail. I think I might call them later

        • Aznhomieboi1689

          This is not true. I too ordered Friday. One with estimated shipping date, one without. Both not JUMP preorders. Talked to 10 different reps and twittered TMobile. All say the priority thing is for Sat and Sun only. Meaning that those without JUMP who ordered Friday are in line AHEAD OF ALL JUMP CHSTOMERS who preordered Sat and Sun. I’ve confirmed this with many sources.

        • TwinSon

          It makes complete sense that JUMP! members from Friday to Sunday would take priority over everyone else. They paid for the ability to upgrade at will, T-Mobile recognizes this and this is why they issued that statement.

          What you’re saying doesn’t make any sense because it would be completely illogical for T-Mobile to not group all JUMP orders together in the allotted time frame. I don’t want to be the one to rain on your sunshine, but the reps lied to you. What you’re suggesting is ridiculous from a business standpoint. It makes no sense to create two groups of JUMP! members and ship them at different times after releasing such a statement.

          In your case, it’s completely possible that 1 line was able to secure a device after fulfilling all JUMP! Preorders while the other wasn’t.

        • Matt@Matt.com

          ten different reps? How about letting those people get work done instead of dealing with crazy fan boys who keep calling hoping they’ll get an answer they like better than the last?

  • guest

    if i went to a tmobile store right now and ordered the regular iphone 6 64 gig will i get it on thursday? also im not a jump customer

    • jeffy

      No you will not, like don’t even worry about it. Even if you were a Jump customer you wouldn’t have gotten it. It will ship in 6 weeks.

      • mike

        you apparently work for t mobile huh? let us all in since you seem to think you know it al

        • steven

          why you guys rushing so much!! why you guys have to get the first iPhone 6’s that ship over seas? there is always glitches on phones, and they will be addressed once they get reported by actual users.. my advise is wait till more stock is available n if any glitches have been addressed.

  • Aaronhughes

    Im just going to pick one up in stores friday morning

  • ragumaster

    Hey guys just spoke to a manager by NYC area he told me that no one is getting the iphone 6 PLUS he said no where in nyc area TMOBILE wise, he a close friend of mine and he said they had a meeting about this. just fyi

    • Roberto Jaimes

      Like on inventory or what?

      • ragumaster

        like they wont get it on friday at all he said maybe in a week or two they will have it in store.

  • Roberto Jaimes

    Should I cancel my order? I got the 16 gig plus model but I feel like I should cancel since I can just get it Friday and not pay $24.99 for shipping

  • Victor

    Was told all orders are shipped on the 19th,i was only offer the 6.99 ground so I don’t expect my phone here til at least Monday Wednesday next week

    • bc

      From a previous order perspective tmobile mostly ships devices on the date they are released …. I ordered HTC one M8 with one day shipping and got it the Monday after it launched this was a pre-order as well

  • Victor

    Hearing from another forum shipping dates are getting taken off. Maybe a good sign or bad?

    • MastarPete

      it just means they’re working on the system. With all the trouble they’ve had I wouldn’t have trusted the date that was provided anyway. Besides it’s not like they’re going to cancel orders.

    • sloanie

      yeah mine is gone.

  • staice

    Does anyone know what time Tmobile opens on Friday

    • Roberto Jaimes

      I’d call, the one at the mall where I work is opening an hour earlier.

  • Lee

    Now my estimated delivery date says 9/23… It first said 9/20, 9/21, and 9/22 i preordered on Friday the 12th using jump!

    • xealo

      Same here. I pre-ordered Friday morning, and so far its gone from the 19th, 20th, 21st and now sits at the 22nd. I don’t think it means anything unless they are adjusting the dates based on stock that they might have already.

    • xealo

      …and now its gone. Used JUMP btw.

  • ImHomeNow

    None of this is true. Jump! Has nothing to do with if and when you will receive your iPhone. I was just explained to by loyalty that as long as you ordered by close of business Sunday you will receive ON launch day. That’s the entire reason they did preorders. That way they knew what inventory to have on hand. She guaranteed my non-Jump! order to arrive in Friday and even notated my account and read the notes to me.

    • Roberto Jaimes

      The lady at my local tmobile store said to stop by today and preorder and I should get it by Friday

    • rsg

      The only way to confirm this is to see if your credit card has been charged. I had an estimated delivery date of 9/25/14 as of this morning, but now it is gone and simply says UPS Ground, but my credit card has not been charged except for the $1 when the order was placed on the morning of 9/13/14.

  • Guest

    I had an estimated delivery date of 9/16 and now my estimated delivery date is gone

    • Roberto Jaimes

      Same here

    • sgib32

      Me too & I used Jump

    • David Nelson

      Same and used Jump.

    • ragumaster

      now mine says Estimated delivery : 09/17/2014 when yesterday and today it said 9/16 also this is JUMP order sunday 12 afternoon

    • ragumaster

      well guys just check my Estimated delivery : 09/17/2014 is back but yeah dont think thats for real…

  • Benj

    Any chance if I go to tmobile store early this Friday

    • Big Cat 1974

      For an iPhone 6, yes. 6 plus, doubt it.

    • Leslie

      Go early!

  • Lee

    Now I have no estimated delivery at all… So confusing

  • People haven’t gotten anything, they go to http://www.ups.com/tracking/tracking.html and then click track by reference, your shipping reference is your phone number

  • jayhawk

    Two points from recent posts that are highly unlikely:
    1). That anyone on here has more accurate information than Customer Service, as to what stock will be available in stores on Friday and the likelihood one will be able to make a purchase in store.
    2). That your order will arrive before launch date. There’s a reason the delivery date keeps changing; the phone isn’t in stock. It’s likely the delivery date will continue to change daily until it’s actually available and you get a shipping notice.

  • Roberto Jaimes

    Would they carry both models in store or nah?

    • Leslie

      Yes they’ll have both models, but apparently only the 16gb version of each.

  • Jack

    My order status still says we received your EIP I placed order at 9:24 am PDT what’s going on?!?

  • James

    so i already used my two jumps for the year but if i go on myTMobile and select regular upgrade it allows me to upgrade the phone, how does this work with jump would i have to return my note 3 or will i just owe the EIP on both phones?

    • ragumaster

      You will owe EIP on both phones

      • james

        ahh alright well then i have decision to make now!

  • Cam Fas

    Mine still says delivery the 16th but I doubt that. I did order on the 12 the with jump and overnight shipping for almost 30 but we shall see if the date changes tomorrow

    • Lee

      Did you order online or in store?

      • Cam Fas

        Couldn’t order online had the store do it

        • Lee

          They gave you the option to do overnight shipping? I ordered mine the 12th with jump in store and they told me nothing about it and I have ups ground

        • Cam Fas

          What part of the country are you in? I’m in Las Vegas well henderson too be exact one minute from Vegas literally just walk across the steet

        • Lee

          I’m on the east coast in Florida… It was a corporate tmobile store.. I guess I shouldof just asked…

        • Cam Fas

          They didn’t tell me about it I found out about the option from people on tmo news called them 4 hours later and they were one order away from mine and I asked them too add overnight shipping minutes before they could imput my order I was the second person in the store to pre order and they couldn’t do it until 530 because the system crashed all day

    • RLB63

      I live near Chicago and tend to get all new phones overnight from ground ups.

  • PD

    The time your credit card is charged is the time when your order gets shipped. So everyone keep tab on your credit card. If you have been charged only $1 then that was just the initial authorization.

    • ragumaster

      I didnt get charged 1$ :(

      • mike

        me either..

    • bc

      i been fully charged for my order since friday but i don’t even have a ship date

  • Cam Fas

    My Amex was charged by tmobile just checked

    • Victor

      When and where did u order

      • Cam Fas

        Friday jump in store overnight shipping but it was just the initial 1 charge not the full amount

    • xealo

      Interesting. The $1 hold placed by Tmo on my Discover card is now gone. I’m guessing charge is imminent.

      • Cam Fas

        Nice guessing we may wake up with the full charge

  • Lee

    Looks like we are getting some activity

    • Cam Fas

      Wonder if they got a shipment today and are working too get the first batch out it wouldn’t surprise me if tomorrow morning we got the first set of shipped headsets

  • Victor

    I got bank of America and I haven’t been charged anything at all. Let’s see, my order is ground so I’m very doubtful I’ll see the phone anything sooner then Monday or Tuesday.

    • bc

      I Have BOA as well and i was charged the $1 and also the whole charge but i don’t have a ship date yet but the charges are still “pending”

  • Aaron C

    I got charged full amount by TMobile for phone shipping and tax. I have Bank of America. Maybe I will get mine. But no eta status just says Order Placed.

    • bc

      when did you order ?

      • Aaron C

        12th at 5:40 pm online added a line no jump.

  • Morgan

    No charges yet but they just removed my delivery date (which has been saying 9/16 since preorder on Friday in store).

  • Cam Fas

    Wonder if it ships tomorrow and you have overnight does it mean you will get it by wed

  • Nick Fadgen

    Stayed up and ordered it over the phone at 3:55am pst on Friday. Never showed an estimated date just says “order placed” I have no charges on my account. Lady told me I don’t need expedited shipping and with ground I will get it by the 19th. What BS. They haven’t even gotten them in yet and probably will take a day to process them all before they ship out. Every person I speak to at customer care has no idea what they are talking about and are completely unhelpful. I waited a month to get my iPhone 5s and now the same thing is happening…

    • Morgan

      That’s frustrating. I feel bad for the customer service reps because I’m sure they’re just saying all that they’re informed of and don’t know exactly what’s going on.

    • bc

      I placed my order at 5 am pst . Mine just says order placed as well no estimated delivery date or anything but they did charge my card as soon as I completed the order. Most likely you will get your phone on launch day ! I don’t think that many people got their orders in before 3:55 am pst

    • Victor

      Same story here stood up all night couldn’t order online then I called that order got cancel then I went to the store and order 3 hours later. Told me there’s only ground 6.99 that I’ll get it on the 19th as well. No charges yet just order processed, waiting on shipping then back order ugh!!!

      • Figgy

        Placed my order around 1000pm est on Friday….to my surprise. Got the same back-ordered status and my cc hadn’t been charged. I used JUMP as well. Think im in the first batch of orders?

    • sloanie

      Copy of my signed EIP agreement showed up at 3:55am on Friday. I did have an estimated arrival date within the first couple hours of ordering. That date disappeared from my order status yesterday evening along with everyone else’s, of course. Just waiting to hear word of anyone’s actually shipping in the next couple days.

  • Abby

    I am LIVID!!!!! I pre ordered my phone in store Saturday around 1pm EST. I am a new t mobile customer… Might not be after I don’t get my phone friday! This is CRAZY!!!! I have never in my life had to deal with what we are dealing with.. I hate not knowing!!!! I mean if they know I am NOT going to get it then TELL ME so I can cancel my contract before it starts. I even paid the 24.99 expedited overnight delivery…. if that is the case I want my money back!!! SOOOO FRUSTRATED!!!!!!!

    • mike

      Then cancel! “This is crazy”. Yeah having to wait a little is CRAZY. You are exactly what’s wrong with most Americans today. Impatient, spoiled whining babies who can’t wait for anything at all. Cancel your order and go cry a river.

      • Stop posting silly comments about Americans, it’s getting old. If you are not American then go find a forum that is for your country. If you are American, get over yourself, and stop judging people on this forum.

        I swear some of you people hide behind the internet, just to insult others. You’re only making yourself look bad, and those that cosign for you can kick rocks too. Go find another place to chat, and bother people from where ever you came from.

        • jesse

          Comments weren’t silly. They sadly are true.

        • Derek Wildstar

          Yeah they were silly, VERY SILLY. In fact, I can think of other events where very impatient Europeans, and other non-American’s, are even sillier – World Cup. Nuff said on the anti-American slander.

    • T-Mobile

      Abby, we are sorry for the confusion. I assure you your device will ship in a timely manner. The word “backorder” was a poor choice on our part to explain that our system simply did not recognize your device as being “in stock”. As with any retail system, if an item is not available it is marked as backordered. We apologize again and I guarantee you have made the right choice selecting T-Mobile as your cell phone provider.

      • Joey

        Hi I ordered (new customer) on 12th at 6:30 AM I have order number and EIP nothing on the order details page about shipping or anything.

        • T-Mobile Cares

          Joey, until inventory is received from Apple and are designated for delivery we cannot update orders. This is due to the release agreement we have with Apple. I assure you, if you ordered an iPhone 6, barring a major delivery issue from Apple, your device will ship on time.

    • Vic

      You ordered your phone on Saturday and you are expecting it to arrive Friday? You might as well cancel now.

  • Victor

    Supposedly on another forum a manager said if you ordered on the 12th and got a back order message with no date you’re in the first patch, anything with a date is 2nd

    • Abby

      I ordered the 13th at 1pm EST and got a backorder message…

      • Victor

        Jump?

        • Abby

          Well I am a brand new customer.. I don’t even have an active account yet. I can’t activate until I get the phone.All it says is BACKORDER… there is no date… I wish if they had known they would have told me .. I have heard 10 different stories… I just hate not knowing and knowing it could possibly be November or so before I get my phone! I did sign up as a JUMP customer

        • Victor

          Doubt November, if you got the order in within the past 3 days… Friday Saturday Sunday the phone should be with you in 1-2 weeks

    • Christian

      Also ordered on the 13th, 7:20 PM PT in store with JUMP, Status: Backordered, No est delivery date. First batch or..?

      • Victor

        Read what I posted above. Not sure about the source

  • Victor

    Was said on MacRumors ….

    “Friend of mine is a district manager here in AZ. They have told me that if you ordered on the 12th and have a current, “Backorder” message right now without a delivery date. Then you will be the first to receive the iPhones on the 19th or 20th, depending on what type of shipment you picked. Reason is the system know’s that those phones will be the first to ship, and as it scans it’s database for iPhones. It does not see them currently in stock. So it gives a back-order message. Those of you that have a delivery date will be receiving the second batch of iPhones. Good Luck.”

    • Christian

      Also I have UPS Ground, and my card has not been charged yet. Oh well. Fingers crossed.

      • Victor

        I got ground as well, mostly likely depending where you live because they ship from Seattle if I’m not mistaken it should Come quick. I’m in the east coast new York so I won’t expect to have the phone until Monday Tuesday

        • xealo

          Woohoo! That means I should have mine here really quick. I’m in Boise.

        • T-Mobile Cares

          I would like to correct your shopping location information. We have two points of delivery. One in Ft. Worth, Texas and the other in Kentucky. All devices ship from these warehouses and orders are not shipped as regional. I hope that helps clarify where our devices originate from.

    • Abby

      THANKS that makes me feel a little better….:)

      • Victor

        Like I said a source, just be aware of your card getting charged and keep checking your status online about shipping and most of all its only a phone lol!!

    • eduardo

      so I’m in florida I will get it in dicember lol!!! just wait and cry lol!!

      • Victor

        Lol doubt it depends on when your order and what shipping method you used

        • eduardo

          I did the 12th at tmobile store no overnight wasn’t available…

    • Walker

      Hopefully I’m in that same boat. Chose express shipping. I hope I get mine early on the 19th

    • philliprodri

      is this true though? im not trying to insult your intellegence or your resources but if thats the case. my order has been on backorder witout a delivery date and i wanna make sure that i am home for when they come because you cannot trust people ya know?

  • Just for fun, I went to tmobiles iPhone page.

    since I am an existing customer, I click on that button, I type in my phone number and password and it lands me on an iPhone 5s page, completely forgetting that I came from the iPhone 6 order page.

    this is what tmobile does to their prepay customers, even today. if it worked for you, I bet you are not prepay.

    i did that just to check, I ordered from Apple on the 12th…looks like that was, and remains the only option for a tmo prepay customer. But even ordering one minute after Apple website finally went live, I got an Oct. 1st delivery estimate. Although the Apple rep. guesses it will likely ship sooner.

  • Billy

    There’s a 1-4 week delay on T Mobile’s webpage for all new orders now!

    • Victor

      Glad I order on Friday

  • JayQ330

    Wow so this is T-Mobile gimmick so that the work “backorder” is never mentioned with T-Mobile in the same sentence, *no, no, guys… It’s not that your not getting the phone’s! It’s that we don’t have them in stock & apple isn’t sending their iPhone stock on time* I always though that basically is the definition of back order, (order is backed up) so who is assuming that they won’t get their iPhone at all?… Because it’s in backorder? It’s really stupid to use this as an excuse to never use a word that’s the definition of the situation. I’d get it if they’d say “inventory is is short” that’s something to worry about…. Basically, T-Mobile if you don’t have iPhone in stock up then just say it, don’t try & redefine the fact that you on “E” with iPhone’s,…. T-Mobile quotes “T-Mobile is going to discontinue using the word “backorder”, & “T-Mobile’s “backorder” buzz-word doesn’t mean exactly what you might think (or it might). If you pre-ordered really early on Friday and received the text telling you that your device was backordered, and weren’t given any specific shipping date, there’s good reason for it.” Dies that even make sense with the subject at hand?

    • VicRooLoo

      No one is really mad that they are set to backorder. Its that in conjunction with JUMP priority. People are thinking that instead of getting their phone on time because they preordered, its instead being given to a JUMP customer who is preordering as well.

      • JayQ330

        Oh,from what I read I assumed something else. I’d be mad to if I were a T-Mobile customer long before “jump” came into play, it’s definitely unfair…. They might want to keep their jump subscribers happy since being a jump user benefits T-Mobile someway that a subsidized price doesn’t? & if it’s not subsidized what could it be… Definitely not fair.

  • Carlos Jimenez

    Man most people that bought from different carriers already have tracking numbers and their iPhones are on the way. But tmobile customers still haven’t even gotten their credit cards charged, no tracking number, just a backordered message. I wonder how things are gonna go down once Friday comes and people don’t get their phones.

    • sgib32

      I doubt it no one will get their phones before release day. Every carrier does things differently. This is just how TMobile is doing their. Just because they have a tracking # does not mean it has actually shipped. It just means that when it is picked up by UPS that’s how they will track it. Apple from what I understand has never released things early to the public and I am guess they wont allow other distributors like ATT Verizon and Tmobile to do so as well. If you ordered with JUMP you are first if you ordered Friday you will likely get your phone that day as well. Follow @tmobilehelp on twitter alot of people are already asking the same questions you have and they are answering it there. This is where i have gotten my information. To those who already have their phone on the way I would love to see a screen shot of tracking showing that EDD is before the 19th while it may have shipped if it truly did it wont be there until at least Friday.

      • Carlos Jimenez

        I have pre ordered iPhones from different carriers before and I have received the phone on release day. Also my dad preordered his from Verizon and got a tracking number and says that the package has already left the Verizon’s warehouse but at shipper’s request the package will be held at the FEDEX facilities 2 hours away for a Friday delivery (to avoid early arrival). This just shows how unprepared tmobile was this time around.

        • VicRooLoo

          It is their first iPhone launch

        • Carlos Jimenez

          It’s their 3rd. iPhone 5, 5s and now 6

        • Roberto Jaimes

          But their second major iPhone launch, I do remember the 5 being released in April or so, so most people held off til the 5s was released.

        • VicRooLoo

          NO WAY. For real?

          Well damn…

  • ColoradoSparks

    So I have a weird situation, I tried over and over again to submit a jump order and it never went through. I only got to the screen where it verified my IMEI and it would error out every time. I called on Saturday and they told me the reason I could not submit an order was because I already had an order. What is weird is I never typed in a credit card number or anything or ever actually submitted the order.

    I do have an order number and the order says it is waiting on EIP approval. I have called them several times and they have told me multiple times that I won’t get the EIP email till they have associated a device to my account.

    Anyone else in this situation?

    • Carlos Jimenez

      When I ordered the phone, the rep asked me for my email to send the eip agreement. I received it and signed electronically while I was on the phone with the rep.

      • ColoradoSparks

        Was yours a JUMP order?

        • Carlos Jimenez

          No.

  • George

    So my account was just charged the down payment balance could that mean my phone is gone be shipped today?!?

    • sgib32

      I think it just means you should have it by Friday.

      • George

        Cool because tmobile.com says I shouldn’t be charged until phone is ready to ship

        • sgib32

          True but seeing as how we live in a perfect world that will happen just as they say it will haha. (im kidding) I would say if you are concerned totally call them and find out why they charged maybe they will have some awesome news and tell you the phone is pending shipping :D

  • JR

    I kept trying to place orders; it’d take my signature and card info and fail on the final submit time after time. Finally went through on Saturday 4 AM. Weird thing happened, though, the moment it went through and I passed the IMEI from my phone for the Trade-In to Assurant, HotSpot stopped working on my iPhone 5S. It keeps saying that I don’t have HotSpot set up in my account, which of course I do since I use it for business emergencies. Called T-Mobile and they have not been able to figure out yet what is going on.

    Anybody else experience the same or similar issue when ordering/setting TradeIn?

    • Scotty Moon

      Yeah, I tried over and over all morning. I finally went in to the store and the guy there said he hadn’t been able to get any Jump orders in all day. I asked him if we could try anyway and it finally went through. He said mine was the first order he’d been able to place all day… it was 2pm.

  • Michael Cruz

    I got my card charged the same day oddly. I just check and the moneys was gone and i checked since when it was since the day i pre ordered hmmmm.

  • VicRooLoo

    Card has not been charged yet but if what Victor says down below is true I should be getting hit by it soon.

    Crossing my fingers that I got in and will get it on Fri/Sat

  • Cam Fas

    Painful wait

  • TwinSon

    EVERYONE needs to chill out. If you ordered a phone, you’ll get a phone. This is what happens when many people all order the same thing. If your phone doesn’t come on the 19th, what’re you going to do? That’s right, you’re going to WAIT. And you WILL WAIT. I got my JUMP! order in on Friday and I’m not even trippin if I don’t get it on Friday because the case I want from Spigen doesn’t even start shipping until the 30th. If you have the money to throw away to get a brand new phone, then you should have the patience to go with it.

    • Cam Fas

      Already gave a few spigen cases I have three two for the 6+ and one for the 6

      • Cam Fas

        And one glass screen protector for the 6 and 3 for the 6+ =]

        • Lee

          Glass screen protector?

        • thepanttherlady

          Will never use anything other than a tempered glass screen protector again!

        • Lee

          Where could I order one?

        • Tom

          Zagg

        • TwinSon

          Saved me from a Screen Crack a week after I put mine on.

        • Cam Fas

          why not? Do you just use the regular screen? or Plastic? Just wanted your thoughts on the matter

  • Mojoe

    So compliments of tmobile, my order was canceled because I “didn’t sign the agreement” that I signed, and have sitting in my email box. Order verification even went through…..jump upgrade is now used up, and I’m screwed…So fun.

    • Brenda

      That’s messed up if JUMP is used. Call customer service. They have to make an exception. You have no new phone. I heard you can even email the CEO and he’ll respond on his Twitter.

      • Mojoe

        I called them, and they did make an exception…Now I’m at the back of the line…Pretty pissed about this, I’m not gonna lie!!!

        • brenda

          Just called and the same thing happened to me. I’m super angry that my phone was canceled because I did sign the agreement and everything so I have no idea why they did that to me. I emailed the CEO of t-mobile and we’ll see what he says.

        • Mojoe

          I have the feeling this is happening to a lot more people than they think…

    • Larry Griffin

      i was told the same thing. rep told me she saw 3 orders that were placed but canceled due to no EIP.
      I made the 4th in store on the 12th. She had a prob finding that order but she did see it in the system.
      Apparently CS has to use a dif system to look up orders made in store because they have a dif format for the order number. My order number starts out as S000XXXXXX
      Check your mytmobile account alerts if u see something that says order in proccess then all is good

      • Mojoe

        That’s what I thought. They went into my account from their end, and it was canceled. Might want to call customer service and make sure yours wasn’t canceled as well.

      • Mojoe

        My order number started out as S000XXXXXX as well…

        • Larry Griffin

          Just called and rep says it’s backorder… Make sure when you call you let them know it’s a jump ordered made in store

  • bereal

    Yeah, I call nonsense on this article…

    This is the ONLY place that has anything related to this – surely T-Mobile would not give it’s exclusive quote to an “unofficial” blog and neglect to mention anything on their own website.
    Operate on emotions and anyone with a story controls you.

    Wait for the FACTS…

    Think about it

    • Cesar Fonseca

      they are facts. I called customer service and they basically told me the exact same thing. Explained what back-ordered really meant and that I would receive my device on Friday.

      • bereal

        I understand you want to believe they are facts, however many people have been given two separate stories from two separate reps.

        To say that something is fact because a csr said so is silly. Until T-Mobile says this themselves, it is nothing more than conjecture.

        Google this “quote’ do you honestly think an unnamed executive would provide this to a blogger and not his own people or CNET, Forbes, or anyone else.? If you do then you might need to step back a moment and think

  • mike

    Has anyone who ordered online or by phone been charged yet?? not jump

    • eduardo

      not me…

    • E

      Yes 64Gb iPhone 6 Space Grey ordered by phone at 5:03am PST which is 8:03am EST. My credit card was charged a couple of hours ago.

  • Roberto Jaimes

    If i ordered yesterday, I wonder when I’ll receive it. I paid for 2 day shipping.

    • TwinSon

      Good Luck. If you just ordered it yesterday I honestly would honestly say you’re looking at a few weeks out.

      • Roberto Jaimes
  • cassoftroy

    CARD JUST CHARGED – Within the past hour or so my card was charged for the phone. I ordered on Friday around 7am EST – iphone 6 – silver – 64gb. Non-jump order.

    • TwinSon

      Good, this could be an indicator that today T-Mobile is finishing fulfillment of orders to send out.

    • jeffy

      Screen shot or it didn’t happen.

      • cassoftroy

        Yeah, I’m not posting a screen shot of my credit card account. You don’t have to believe me. I just posted this information so that others who ordered the same phone around the same time have another data point. We’re all in this together man!

        • Huzaifa

          Lol i was kidding! I ordered 64 Gb iPhone 6 space grey at 5:20 am pst which is 7:20 am EST, and my card hasnt been charged

        • cassoftroy

          I’m sure it will be soon! Good luck!

        • E

          I have just had the same, 64Gb iPhone 6 Space Grey ordered at 5:03am PST which is 8:03am EST. My credit card was charged a couple of hours ago.

  • Jon

    Is it just me or have the ads on here gotten super intrusive lately? I’m all for the blog owners making some money, but on mobile at least whenever I come to the site I get a popup that covers the whole screen and can’t be dismissed. On the desktop I get an annoying pop up ad, but I can at least dismiss that one. Can you guys look in to that please? I’d hate to have to go all ad-block-y.

  • Fashionimage

    Ok help me out guys I’ve been reading a lot here, I doubt I’m getting my phone on time, but I have my fingers crossed, I called Tmo on Friday and was advised to go into the store to do the jump upgrade. Upon getting to the store the system was already down, the associate told me the best thing to do was to come in late Saturday or Sunday. I went in on Sunday afternoon and did the jump upgrade for a 6 64gb space grey eip & everything went through before I left the store. On Monday morning I received this text(below)… Do you think I will get it on Friday? Thanks
    Received Monday 8:06 AM
    Free T-Mobile Msg:Thanks
    for your order
    #S000085xxxx. Please note
    you will receive another
    message when your device
    is Shipped

    • James

      Unsure, as we all received that message.

      • Fashionimage

        Thanks … That’s what I thought

  • Will

    My card was just charged also…172.26 non-jump order… But I’m a jump customer. I ordered on Friday at 8:03 est. I’m in Queens NY..

    • ragumaster

      how in the world you get it to work lol I’m live in queens and jump was down for me.

  • guest

    Did you get an estimated delivery date as well or did your card just get charged?

  • Jeremy

    My card was just charged as well. No delivery date or email, but that must mean its being shipped in the first batch. I ordered a 64GB 6 Plus space gray at 8:45EST

    • best

      I was just charged as well. Ordered on Friday at 2pm est. Plus gold 64gb

    • Albert Jesus

      I ordered 9/12 at 12pm…I just got charged 2 hours ago as well. When I initially signed up with JUMP to get this preorder… I was instructed I would not be charged until phone was shipped so….

      • Albert Jesus

        I ordered the 6 64gig

    • sgib32

      I was recently charged too. ordered JUMP on Saturday at 7am CST

  • Lee

    They are probably getting the first batch ready to send out

  • guest2323

    if i order today in the store will it ship tomorrow or thursday im not a jump customer

    • Abby

      I ordered in the store on Saturday at 1:00pm EST and am not a jump customer… I think I made the second wave :( I am so frustrated… I even paid the 24.99 next day shipping… I have a message saying backorder….

  • Carlos_Danger

    My Card was charged as well. 64 GB 6 Plus on 9/12 at 5:30PM EST, NYC

  • philliprodri

    does all this go the same for the jump! users who have had the jump system since last year? does it all work out in the end? i have mine set as back ordered. and i ordered two diffrent phones? i just wanna make sure i am there for the arrival because you cant trust anyone

    • TwinSon

      You know when it ships you get an email and text with tracking number correct? You can always contact UPS and either change the location you want it shipped to, picked up at the post office, or provide instructions as to where to leave your package once it arrives. You’ll be fine.

    • Albert Jesus

      I was on the initial grandfathered JuMP plan and I was able to Jump without any issues. I got charged a few hours ago

      • philliprodri

        did you order on the 12th?

        • Albert Jesus

          I did ! Sept 12 at around 1230pm EDT

  • guest

    I ordered the plus 64gb space grey at 6:40am pst on the 12th and still haven’t been charged yet oh well guess i will just keep waiting.

  • Loganopolis Jammyjamjamjam Bop

    almost didnt get to get my lg g3 because of jump crashing saturday. *facepalm*

    • Cesar Fonseca

      did you get it yet

      • Loganopolis Jammyjamjamjam Bop

        yes i did. glad i followed my gut on it.

  • TwinSon

    Just curious, but did anyone else have on their order status have a Paid On: Sept 12th in the payment section? Although I’ve yet to be charged, it already shows I paid the down payment.

    • msohail

      Yes

    • Albert Jesus

      Yes mine said paid on 9/12 but I JUST got charged 2 hours ago

  • /

    will they be selling unlocked iphone 6 4.7 inch at the apple store on friday?

    • E

      Yes, but I would start getting in line now if you want one.

      • Cesar Fonseca

        lol

  • T-Mobile said I have to wait <6 weeks for my 6+

    • Lee

      Did u preorder using jump?

      • Yep! I do since October of 2013!

        • achatoff

          When did you place your order?

        • Saturday (13th)

        • Saturday

    • TwinSon

      When did you order? If you ordered anytime after Sunday at midnight then you may be waiting for a little while.

      • I pre ordered on Saturday (13th)

        • TwinSon

          You’ll be fine. I’m sure it’ll come much faster than that.

        • I really hope so.

  • NOE

    (CAP LOCK STUCK) I PREORDERED FRIDAY THE 12TH AT 5:30 AT THE STORE. MY TMOBILE SAID BACKORDERED, AND NOW IT SAYS ORDER PROSSESING FOR THE LAST 3 DAYS. JUST GOT THE DOWN PAYMENT TAKEN OUT OF MY ACCOUNT 30MIN AGO. BUT NO EMAIL OR TRACKING YET. HOPE THATS GOOD NEWS FOR ME. NOT A JUMP CUSTOMER.

    • TwinSon

      LMFAO your cap lock disclosure was hilarious.

    • Same, mine use to say what day it was going to be delivered, but it had been removed.

  • jeffy

    Tmo Just charged my account for iPhone 6 64 GB Space gray with expedited shipping that i ordered on September 12th 2014. The order status says backordered. Hopefully they have a phone for me that will be shipped soon. FINGERS CROSSED. :/

  • Michael Cruz

    The excitement! Cards are getting charged! That means phones gonna come on the 19th!

    • TwinSon

      Never seen so much excitement about money coming out of people’s accounts. Usually it’s exact opposite.

      • Michael Cruz

        Nether have I, but i was actually happy they took it! I wanted them to take it! xD

    • krmtdfrg

      I just cheked and my card was charged for my order by my status on my-tmobile hasn’t changed

  • Carlos Jimenez

    Tmobile please take my money!

    • Enrico Abel Delos Santos

      LOL

  • Christo Garza

    TMO just charged my bank account as well for an iPhone 6 64GB space gray. T-Mobile’s site for my account info seems to be having some issues so I can’t see if there’s an update from my “Backorder” status but I was told over phone that I wouldn’t be charged until my order was being processed and prepared to ship. For what that’s worth

  • Enrico Abel Delos Santos

    My card has just been charged! Pre-ordered Friday 9:30am EST. (Non-jump) Only got 3 day shipping though, shoul went with overnight :(

  • aznhomieboi1689

    one of my line was charged! BUT I NEED THE OTHER !!!!

  • Carlos Jimenez

    Anybody that ordered the 6 plus 128gb had their card charged?

    • aznhomieboi

      NO :( let us know if you had any luck

    • Cam Fas

      Not yet hope the 6plus supply must be be very limited =[

      • Lee

        That or the started on the 6s first… I’m sure they are working on the 6+ if u ordered early

      • Carlos Jimenez

        My friend that’s a store manager at a tmo store in Los angeles. Said they are only getting 30 iPhones in total.

  • Brad

    I ordered 2 iPhone 6 64GB (space gray) and my credit card is now pending on those transactions. Hope that is good news. My preorder was completed at 5:55am PST on the 12th (8:55am EST).

  • msohail

    My brother who has no JUMP ordered in store on the 12th and his card just got charged. I ordered 4 AM on the 12th over the phone no activity yet on my card .. just a $1 pending from T-Mobile.

  • Shermenti

    I’ve ordered two iPhone 6’s. One by adding a line at 8am eastern time, and one with JUMP 1pm eastern time. The one for the added line has had a pending charge on my card since the morning I placed the order. I have yet to get anything pending on the JUMP order.

    I’m trying to be patient, and I know it’s just a phone, but I can’t help but be excited. I’m a geek.

    Also, I think it’s kinda crappy if they don’t plan on shipping orders until the release day. Especially since the following day isn’t a business day and most pre orders won’t be receiving their phones until the following Monday, You would think pre ordering would get you the phone the day it comes out.

    • Shermenti

      scratch that: just checked again. iPhone ordered at 1pm via JUMP now has a pending payment.

  • Aiselcat

    Ugh… no charge, no update, nothing. I ordered a 64GB 6+ Space gray @ 9:30am EST on the 12th. Maybe the Discover transactions are taking longer? There was a $1 hold on the account up until last night…

    • Carlos Jimenez

      I think only people that ordered the 6 are getting their cards charged.

      • Aiselcat

        Boo… =/

      • Lee Els

        Nope I ordered a 6+ 64 gb and my card was charged this morning. Received a text from my bank around 9;30 this morning Eastern time.

      • j3ss323

        I think so, I order both iPhone 6 and 6+ on different credit cards. Iphone 6 is pending, money was withdrawn.

      • Jaganath S R

        Wrong. I ordered a 64GB Gold Plus. My card got charged about 2 hours back.

  • Phan

    iPhone 6 16 gig, ordered in-store at 4PM , card charged today. NON JUMP

  • Phan

    on 12th

  • Carlos Banuelos

    Just got charged about 20 minutes ago. IP6 128g 5:12pm PST 12th

    • Cam Fas

      Hope I’m next I was 5:30 pst 128 gig waiting on the charge

      • msohail

        No charge here … 128GB .. ordered 4 AM PST

    • msohail

      JUMP?

  • Dom214

    Got charged! Hopefully will come this Friday!

  • TwinSon

    Nothin yet over here. 64GB Space Grey 6+. Order Placed 09/12/2014 at 04:56:05 PM PST

  • ImHomeNow

    My iPhone shipped with normal delivery and says it will be here on Thursday!!! Glad I ordered the silver/white! Seems like everyone else ordered the black/gray!

    • ImHomeNow

      I ordered the 64gb 6 in silver.

      • sgib32

        When did you get Shipment notification

        • ImHomeNow

          710am via customer loyalty dept.

    • imxkal

      When did you order it? Date and time?

    • jeffy

      It already shipped? You’re lying. Lol

  • Lee

    They are processing little by little… By midnight they will be rolling I’m sure

  • Lee Els

    I ordered a iphone 6+ 64Gb and was charged this morning by tmobile. So hopefully mine will be shipped and not backordered.

  • Laurnzo

    iPhone 6 Plus 64 Gold..pre order date 9/12/14 Time 4:52 PST or 7:52 EST online order, no jump. standard $6.99 shipping. Card got charged an hour ago. Hopefully shipping will follow. Status on T-mobile still says backordered, but changed from previous estimated delivery date of 9/25/14 to blank this morning.

    • laurnzo

      Sorry, pre order time was in the AM not PM. I’m so use to writing military time and didn’t pay attention.

  • Morgan

    Kind of weird. The time listed on my account for when I preordered changed. I preordered in store on the 12th and now it’s saying 13th. : /

  • Jaramie Black

    Still nothing for me. I ordered at 4:52 am PST or 7:52 am EST on Friday the 12th. My card still hasnt been charged and I upgraded to JUMP!. C’mon Tmobile.

    • Laurnzo

      Wow, we ordered the exact same time.. Hope your card get charged soon. I didn’t pay for expedite shipping so I was given a 9/25/14 date so I’m not expecting it on Friday but with my card being charged. Who knows.

      By the way, I called CS after my order and had them credit my shipping back. Told them I was very upset for being up the whole night only to pay for shipping. She credited my account in less than 10 minutes.

      • Jaramie Black

        Yeah that is strange! I am about to give them a call and see what is going on. There are no pending charges on my bank account so I am getting nervous.

        • jeffy

          I believe you ordered 6+, and thats most likely why you didn’t see the charge, because they haven’t charged anyone who ordered 6+.

        • Jaramie Black

          I order a 6 and a 6+.

      • Brad

        Agreed, I did the same thing. Complained that I wouldn’t have chosen the faster shipping if I hadn’t received verbal confirmation that I would receive my phone on the 19th. They “understood” and credited my account the cost of my fast shipping. My next bill is already lowered by the exact amount discounted.

    • sgib32

      Were you already a JUMP customer or were you “JUMPING” for the first time?

      • Jaramie Black

        I was jumping for the first time

        • sgib32

          That’s why, you had to have already been a jump customer for 12 months before this upgrade.

  • HeyMae

    I pre ordered my iPhone 6 plus 128gb gold in store on Friday at 9:30am. I really hope I get charged soon. I’m not expecting it Friday but I really don’t want to wait a month.

  • Benjamin Woodring

    Hm. Zero signs of my card ever being touched by T-Mobile. I’m fascinated by this…preordered the 13th.

    • jeffy

      Bruh! you ordered hella late, there are way too many customers who ordered before you, So just chill.

  • Chase Benefield

    I ordered the iPhone 6+ 64 gb gold on 9/12 at 1pm. Praying they charge me today! It seems there working on it though!

  • redplayboy

    ordered gold iphone 6 128gb no jump on the 12th 8pm est no charge to my card yet… i did the overnight shipping 2

  • Jess Gonzalez

    I ordered on the 12th at 330 pm iphone 6+ and still nothing wth!

  • imxkal

    I ordered on the 12th at 4:16 AM PST iPhone 6 128GB White & Silver and got pending credit card transaction disappeared now…?

    • jeffy

      I’m guessing three things: either the charge was to verify you have funds in your account, or they didn’t get the that phone so they had to cancel the transaction, or theres a glitch.
      My charge is still there..

      unless they are taking the charges away, maybe they’ll take it away from me later on in the day. IDK man

  • Moises Lugo

    I was up since 230am to preorder and with the system issues I couldn’t order till 630AM with a rep. When the email came thru to sign off on the eip the rep order the wrong phone. I had to cancel the order and wait 24 hrs to place a new order. Just imagine how upset I am. Next time I just wait to release day and camp out in the Apple store like I usually do.

  • Roberto Jaimes

    I keep throwing my card towards the screen in the hopes T-Mobile will just charge me already.

    • btd2379

      LOL

    • msohail

      lol

    • Cesar Fonseca

      lol

  • sgib32

    I tweeted Tmobilehelp and asked about me being charged. So for those of you whom have been charged on your card today here is your answer :). “You will see a charge once the order processes. :) A tracking number via email will follow shortly *MG”

  • aznhomieboi1689

    TAKE MY MONEY TMOBILE!! ugh the agonizing pain of waiting

  • Benjamin Woodring

    Has anybody who preordered have NO activity on their card? No $1 charge? Nothing?

    • Chase Benefield

      They never charged me at all.

      • Benjamin Woodring

        Good. Glad I’m not the only one!

    • ragumaster

      me I did jump on Sunday no charger nothing …

    • mike

      I ordered 6+ 64 space grey through CS on Friday. I see the “backordered” status when logged into Tmobile, but haven’t seen any charge on my CC yet.

    • guest

      I pre ordered on friday and still have no activity on my card.

      • Chase Benefield

        Same here.

        • Carlos Jimenez

          Same here

    • msohail

      $1 charge only since 12th

    • mike

      me either..

    • I got nothing i ordered at 930am est, I’m guessing with the jumps being moved up im pushed back and will have to wait. Rep told me to call back in Monday as my status will have updated and I called today and was told it was out of stock already.

      • imxkal

        That is not fair for the new customers who moved to T-mobile that waited for the iphone 6 like myself. :(

    • Marler

      I Jump’d and added a line and nothing yet on either (separate transactions).

    • imxkal

      I had a pending charge but now it shows nothing.

    • john bones

      Just a $1 charge for me(today). Ordered Sunday(JUMP) late afternoon. iPhone 6 + 64GB Silver

      Expedited Shipping

    • TwinSon

      Yea same here. All I have as of this moment is this on my account page. No charge to my CC yet. Amount : $99.99
      Paid on : Sep 12, 2014

      • Benjamin Woodring

        I don’t even have a paid on date…

  • David Spitzer

    My card was just charged at 11:30 am pst on 09/16/2014 – I am a jump customer – Ordered in a store at approximately 12:30 pst on Friday the 12th of September – I ordered a Space Grey Iphone 6 (not plus) with 128gb of storage – I paid for expedited shipping

    • Cesar Fonseca

      More than likely you will be getting your phone on Friday

      • David Spitzer

        I hope so!

  • Joey

    If you have no charge or any activity your order process plain and simple I jsut had customer service call me said they wanted to re process and that earliest delivery is OCTOBER 21st!!, ( i6 64gb new customer). Their CEO can talk crap all he wants but tmobile was epic fail with this launch! I told the rep this phone order has gone in for 5 days now and I preordered by phone 5:30 am pst on the 12th. I would suggest calling because most likely they haven’t done anything about your order and moved you to the back of the line!If you have no charge or any activity your order process plain and simple I jsut had customer service call me said they wanted to re process and that earliest delivery is OCTOBER 21st!!, ( i6 64gb new customer). Their CEO can talk crap all he wants but tmobile was epic fail with this launch! I told the rep this phone order has gone in for 5 days now and I preordered by phone 5:30 am pst on the 12th. I would suggest calling because most likely they haven’t done anything about your order and moved you to the back of the line!

    • Joey

      Spelling correction : No activity on your card means your order DID NOT I REPEAT DID NOT process call customer service! I cancelled my order this is just getting out of hand an unprofessional it’s phone whatever I’ll wait until Verizon gets more and go there instead at least they know how to take a credit card number! :-(

      • TwinSon

        Does it say you made a payment on your account page?

        • imxkal

          Hes a new customer like me, probably can’t access his account page.

        • Chase Benefield

          I have no activity on my card, I talked to tmobile earlier and they said my order is fine. And it definitely looks processes ed on the my tmobile website. So I think thatwas just your issue. Not everyone’s

        • Carlos Jimenez

          Same here

        • imxkal

          I did talk to t-mobile csr yesterday and my order was fine and processed, waiting for shipment. I can only check the order status on t-mobile.com/orderstatus and can’t sign up since my number hasn’t been ported yet from at&t.

        • Joey

          No mine said processed had order number signed copy of equipment plan and still didn’t finalize with no issues on my card. The customers rep called me Fridays afternoon after 5am phone order with him citing the system wasn’t processing people’s credit card then same story today the rep said I was the 10 th call today to have to re order due to tmobile system fail and I was pushed to back of line hence October date. T mobile was in no way organized or prepared for this unlike the others just a fact! I’d love to see their final numbers vs the other cell companies, couldn’t even launch the website on time.

      • imxkal

        I’ll be calling T-Mobile CSR soon and find out the status of my order.

      • Cesar Fonseca

        No charge doesn’t mean that your order was not processed. Just means that your phone is not ready for shipment yet. I ordered on Friday and my card was charged this afternoon. I placed 2 separate orders (jump and non-jump), for the 6 64GB.

  • Victor

    Spoke to rep now I’m told even orders made on the -12th could be back order for 6 weeks

    • msohail

      If that’s the case ..it will be good bye T-Mobile for me.

      • Victor

        I’ll cancel my order and get the note 4

        • jeffy

          RELAX, CS doesn’t know anything, they’re saying that to save their asses just in case the phones delayed for that long. just wait and watch what happens.

        • Victor

          Just weird having others who made orders after me get charge and have shipping eta

        • jeffy

          Did you order a 6 or 6+?

        • Victor

          6 plus

        • jeffy

          okay!! Thats exactly why you’re not seeing a charge, they are not charging 6+’s today, im assuming that tmo got exact level of shipment from APple for 6, so they started charging but thats not the case when it came to 6+ so they haven’t charged.

        • imxkal

          I ordered the 6 and still have no charge :(

        • TwinSon

          This makes sense if it’s true. They could also be doing it by region but nobody knows for sure. I highly doubt anyone who was able to get their order in Friday&Saturday will receive their phone late. Maybe Monday or Tuesday the latest.

        • msohail

          6+ 16GB and 128GB

        • msohail

          Victor .. apple store will ship it in 3 weeks if you order the 6 Plus today… 6 weeks from T-Mobile is just plain dumb. I still don’t understand how a JUMP user who uses JUMP to pre-order is more Loyal then a JUMP user who did not use JUMP to pre-oder… as for as i see T-Mobile charged $10 to both of them.

      • jeffy

        RELAX, CS doesn’t know anything, they’re saying that to save their asses just in case the phones delayed for that long. They don’t want you to call them and say ohh you promised my phone will be here faster.
        just wait and watch what happens.

        • Jeremy

          I ordered a 6 Plus and my card was charged. I can give you a screen shot if you don’t believe me

        • philliprodri

          screen shot

        • Jeremy

          s30.postimg. org/5i2el47ep/Screenshot_2014_09_16_19_53_47. png

    • Cesar Fonseca

      VIctor, what did you order? a Plus? I ordered a 6 64GB on the 12th at around 6pm ET and T-Mobile just ran my card. I still have no ETA for the phone but more than likely I will receive it on Friday. But I know the PLUS orders may be backordered for sure if you ordered after Friday.

      • Victor

        6 plus 64gb order on friday at a tmobile store 9.45 est

    • Pavan Reddy

      My card was authorized today morning at 10 AM CST and my order status online changed from back ordered to ordered.

  • TwinSon

    I just got off the phone with T-Mo and this isTo everyone freaking out about not having a charge: The payment will be taken out of your account when the phone is getting ready to ship, the Authorization however can happen at anytime.

    So by my understanding, the Authorization is on your Bank’s end so it could take a few hours or what not for that charge to show up. Feel free to correct me if I’m wrong.

    • Carlos Jimenez

      The authorization is something they do at the moment that you preorder the phone, that way they know it’s a valid card.

    • Guest

      My bank did have the authorization already but now it shows nothing in the transaction like some other people here…..

      • Cesar Fonseca

        I had a pre-authorization for a dollar or so last Friday. My card was charged today sometime around 4pm.

  • jeffy

    EVERYONE RELAX!!!!!!
    LISTEN…..
    1) they haven’t charged any 6 plus orders. I would love to get proved wrong.
    2) CS doesn’t know anything about specific orders.
    3) they’re given times frame of 6 weeks for iPhone 6+ and 1-4 weeks for 6 from the corporate, they’re told to say that, even if you were the first person to place the order JUST in case if the phone doesn’t get shipped on time, you don’t call them and get mad.
    4) The times frame they’re giving on twitter and over the phone is for orders placed today
    5) relax and see what tmo has for you in next few days, phones will most likely get shipped on 9/17 to stores and customers. (MULTIPLE tmo reps have confirmed this, but don’t quote me on it), they will choose over night shipment for stores and what ever shipment you chose for your self. I would love get proved wrong.

    • imxkal

      Just got off the phone with CSR and this CSR told me Apple has told T-Mobile both the 6 and 6+ is delayed 2~4 weeks. Guess I won’t know anything till end of this week with every CSR having different answers.

      • jeffy

        Yes! just wait, apple usually is pretty good at meeting demand.

      • Abby

        AMEN!!! I have got several different stories!

      • Brenda

        Yeah, they all have different answers. I called to make sure how my order was and spoke with 3 different CSR and told me my order was canceled. I was so angry and frustrated because they told me I didn’t sign the EIP agreement, which isn’t true and received an email when I placed my order that everything was good. I went to the T-Mobile to re-confirm and they told me that my order was not canceled and another order canceled (apparently I purchased the phone twice by mistake because of the website’s traffic on the 12th). I don’t know if I’ll ever get my phone but it says the my order is still backordered with no estimated delivery (even though I had one yesterday) and no charge. Hopefully tomorrow will charge my card and it’ll ship. So frustrating.

        • Brenda

          Also forgot to mention the the store retailer told me my card won’t get until I receive and sign for my package.

  • xealo

    From Macrumors:

    Originally Posted by Arcadiazero

    Hello everyone,

    I have been reading this thread for awhile and decided to share some information. I just got off the phone with T-Mobile CS and talked to the direct supervisor “K*****E” and was told :

    Orders placed before 12pm PDT are guaranteed to be in first batch (Launch Delivery) *Iphone 6 Plus*.

    Any EIP emails verified on 9/13 from the orders placed on 9/12 STILL count as 9/12 orders

    They will start charging cards for people who ordered the iPhone 6 plus on Wed/Thurs (Launch Delivery).

    She wouldn’t verify the situation from Jump Customers ordering Saturday/Sunday getting priority unfortunately.

    • imxkal

      Phew, that is the best thing I read so far today. Placed my order on 9/12 and EIP e-mail verified on 9/12 as well. I’m going to assume it’s going to be the same for the 6 shipping schedule as the 6+ orders.

  • Benjamin Woodring

    Just to verify…under Payment Details. What does it say for the amount? I ordered a 64 GB iPhone 6 and it says $847.74. But below this it shows the EIP plan and the total of 152.40. This is ridiculously confusing!! If they’re attempting to authorize that amount of money it’ll never go through…I’ll just wait a day and see what happens I guess.

    • TwinSon

      You’re tripping. That’s how much the phone is vs how much you had to pay to start your EIP plan. Relax.

    • That charge most likely is the tax on the device. I know they charged me tax, and a SIM card kit.

    • Benjamin Woodring

      Okay. Just making sure. Because others have said at this part it was a much smaller figure.

  • jeffy

    Just read it on twitter.

    “””@DavidRThomas Customers will start to receive shipping confirmation tomorrow! Hold tight!”””

    • phan

      awesome

    • imxkal

      And…who is this DavidRThomas?

      • it was a persons account that tmobile tweeted too if you look at the @tmobile account not tmobile help they are saying this to quite a few people

      • Michael Klopp

        DavidRThomas is just someone who tweeted T-Mobile. That tweet above is actually from T-Mobile to him.

      • jeffy

        a customer……

    • This is very good news they seem to be saying this to quite a few people who are tweeting them. Here’s hoping my card is charged tomorrow!

      • jeffy

        yup!

  • ColinMcGraw

    Total horse***t.

    I understand that it sucks that the JUMP subsystem was down, but:
    1. I stayed up very late hoping to pre-order and woke up very early to pre-order when T-Mobile flubbed the late-night launch time. This was all with the generally accepted idea that first to order means first in line for shipments.
    2. There was absolutely no indication given at the time of pre-order that JUMP customers would get to cut in line.
    As a business decision, it’s up to T-Mobile whether or not they want to let JUMP members cut. HOWEVER, T-Mobile needed to tell other customers of that plan BEFORE they ordered.
    As it stands, T-Mobile has already robbed a night of my sleep with their bumbling and the effort is all for naught if JUMP customers were just able to cut in line at their leisure.
    Had I known, I would have tried to pre-order from Best Buy or Apple.
    Now I’m left feeling VERY pissed!

    • msohail

      Even bigger horse*** .. I am a JUMP T-Mobile customer and i will not receive priority because i did not use JUMP for my Pre-Order.

      • I am with you i am a jump customer but didn’t use mine this time around

    • Aznhomiebou

      Dude calm down. The priority advertised is for those JUMP customers who ordered on Sat and Sun. If you ordered on Friday, you are still ahead of those JUMP customers on Sat and Sun. Those who ordered Friday goes first come first serve

      • ColinMcGraw

        If that’s the case, I think the situation is more fair, but it’s proven difficult to get a straight answer about what the actual plan is.
        All I’m seeing is:
        1. I ordered Friday morning.
        2. I still don’t have a shipping number.
        3. Other people apparently have received a shipping number.
        4. The T-Mobile website said JUMP customers were being given priority shipping.
        I’ll reserve a bit of frustration for the 19th, when the phone is actually supposed to arrive (hopefully what you’re saying is true).
        For reference, however, I pre-ordered the iPhone 5 through Verizon, got a fairly speedy shipping confirmation and actually got my phone a day BEFORE the official launch date!

        Regardless, I really would have chosen to pre-order from Best Buy or Apple if I’d known T-Mobile was going to do what they’re doing.

        • Brenda

          Completely agree. I would rather pay the full price upfront rather than go through this mess.

  • jeffy

    EVERY ONE, T-mobile is shipping iPhones tomorrow. Their twitter has started confirming it.

    https://twitter.com/TMobile/status/512019902220091392

  • manny dawg

    i was just chargedddddd jesusssss lol

    • jeffy

      I’ve never seen some one so happy to loose money. ;) good luck!

      • manny dawg

        lol smh right ? and same to you bro

        • jeffy

          Thanks brotha! We finna get this iPhone soon!

  • Jose

    Here is the latest

    Genesis D: The release date of the phone from apple store will be today. One we get it we will send it to the warehouse. Then we will send it to UPS. Then UPS will start sending the phones on the 19th.

    Genesis D: Now according to the order status on your account the “estimated” time that you will get the phone will be one the 23rd.

    So i’ll have to wait till Tuesday better then 4 to 6 weeks!

  • philliprodri

    i ordered mine noon saturday(jump) for an iphone 6 64gb and an iphone 6 plus 16gb.
    i paid for the expedited 2 day shipping. my account has not been taken out yet.. any ideas gents?

    • Victor

      Week or so

    • The tmobile account is now tweeting people saying that customers will start receiving shipping information tomorrow

    • jeffy

      Well if your account hasn’t been charged yet, you will if the phones in stock be charged tomorrow, and the phone will ship day after tomorrow. :) Hopefully

  • Nick Fadgen

    I ordered mine at 3:55am pst and had no charges or anything until I just checked right now. Got charged the full amount so hopefully it ships soon because the biatch I ordered it from said I could use ground shipping and still get it Friday. That’s BS ahaha.

    • achatoff24

      Does the charge on your account show pending or did they pull it all the way out of your account?

      • jeffy

        Its pending on almost everyones account. Banks take time too.

        • Chris

          Same here, I can also confirmed that my account shows pending…

        • JohnnyDJunior

          Mines went through…not a hold or pending transaction

      • Nick Fadgen

        It’s processing but all charges process for at leas a day so.

      • achatoff24

        I talked to a rep and she said it was just authorization hold and will disappear. She told me they wont start shipping until Thursday and then they will actually start the charges once they ship. But I don’t know if I ever believe these guys.

  • jeffy

    T-Mobile has finally confirmed orders will start shipping tomorrow, for delivery on friday. All CS agents on chat, twitter & facebook have been notified and they will start telling that to customers soon.

    • manny dawg

      pow

  • Sahid

    I ordered 2iphone 6 64gb on friday about 7AM on tmobile business account customer service even though i don’t have a business account the gentelmen was helpfull enough to help me place the order. his system was crashing so he took my cc info and said would give to his supervisor to process later on (yeah right! right) i though. but anyways hung up and went on to work. while at work i got a text that my order was processing! Great! he wasn’t lying i thought. I keep checking online for order status (in the alerts section) and it keeps saying processing and when i manuall check it it says there is a problem with the system to check back later. Just today my card was charged for the deposit and tax for both iphones! I hope that means it has been preped for shipping. status still says processing.
    anybody in the same situation?

    • jeffy

      ayy! congrats on getting your CC charged that is a very good sign. T-mobile will start shipping iPhones tomorrow for delivery on friday. Their CS has started confirming that

      • Chris

        I can also confirmed that I as well have been charged and that CS has confirmed for tomorrow shipping, in regards to delivery for Friday.

  • HeyMae

    Everyones making me so nervous. I haven’t been charged yet. Really hope it happens tomorrow morning. Pls tmobile take my money. Ship my phone. Make me a happy lady.

    • jeffy

      What phone?

      • HeyMae

        The iPhone 6 Plus 128gb gold. I ordered it at 9:30am at the store. I was told I should get it either Friday or the next day.

        • jeffy

          You’ve got a long time to wait. lol
          6+ is really backordered.

        • HeyMae

          I doubt it will be too long because I ordered it Friday am.

        • jeffy

          Lol people started ordering friday at 3 am. But you should be fine. i guess

        • HeyMae

          Very few since the website didn’t work. I wish it worked at 3am when I got up, sat there looking at the screen and it only said pre order registration. I was soooo mad.

        • jeffy

          Yeah they started taking orders over the phone and the business line was also taking orders.

        • Jeremy

          They wouldn’t charge the card unless they were about to ship. 6 week wait is only for orders placed today

    • Chris

      I just checked my bank account and I finally got charged today in the afternoon for my two orders of iPhone 6’s. I ordered mine over the phone as soon as Customer Service opened at 5 CDT.

  • Taylor Kerwin

    I ordered the 64 GB 6 plus in gold on the 12th at 12.55 P.M. Seattle time. My order status online shows
    Order history Pending Shipping 09/12/2014 at 12:55:27 PM Delivery method UPS Express.
    No charge to my card yet. Just called and talked to a CSR and she said since I ordered on the 12th I will be in the group of people that gets their order first. She also stated that since the phone doesn’t release until the 19th shipping of the orders will not begin until the 19th and that’s when my card will be charged. That’s my story lol. Hopefully it shows up on my doorstep Friday.

    • mike

      i got that same response from them i also ordered the 6 plus 64gb haven’t been charged yet i really hope it happens soon

      • JohnnyDJunior

        My card just got charged this afternoon but it still says BackOrder
        I usually cancel it on that day and able to get it in store instead now ill just have to wait – 64GB Space Gray 6

    • Cam Fas

      That’s great shipping for delivery on the 19th I hope next year when the 6s comes out I’m waiting one month before ordering a 6s if you have jump and expedited shipping we should get ours by Thursday or Friday at the latest it would be messed up for people who didn’t pay for overnight shipping too get theirs on Friday

      • Lee

        For the 6s next year there is no need to preorder the phone shouldn’t be much different… So like u I’ll wait to get it if I even do…

        • Cam Fas

          I won’t rush for the 6s I’m only interested in the further battery improvements if this chip is 20nm I’m guessing next years will be 16-17 nm

      • Taylor Kerwin

        Forgot to mention I wasn’t a jump customer. Well I have 3 lines and one is a jump customer, just not the line I upgraded.

  • Big Cat 1974

    From what I was told by a t mobile rep, if you don’t get the phone on Friday, and you DIDNT pay the 24.99 option, you will NOT get your phone on Saturday.

    • bc

      This is true the one day shipping which is 11.99 will guarantee you device by Monday at least my experience with previous tmobile pre orders

      • imxkal

        I paid for one day shipping….hopefully I get it Monday….or maybe Friday? UPS does delivery a day earlier sometimes near my area. :)

  • bc

    So I just got charged again now I have two tmobile pending payments on my card ? But I only ordered one device ?! Hope this is a good sign

    • Jeremy

      I have two pending charges too

      • bc

        I just hope they don’t try to charge again and it gets declines then my order gets. Cancelled!

    • achatoff24

      I also have two pending charges but one of them is not for the right amount its for 176.49 I ordered the iphone 6 plus 64 gig with overnight shipping. The first amount was correct which is 200.46 which has been there since the 12th. Weird!

      • bc

        My second charge is for the same as well it does not add up I order 64gb as well

  • Monica

    I got charged for my iPhone 6 today and my phone is still saying back ordered…. Very annoyed. Hopefully it’ll ship tomorrow. When I pre ordered in the store on 9/12, the rep told me that it wouldn’t ship til the 18th and my card would be charged that day.

  • aznhomieboi1689

    Just talked to the REP. She guaranteed mine will be shipped by 19th. YAY!!

    • Roberto Jaimes

      How?

      • aznhomieboi1689

        She looked at the order # and said that it is in queue for shipment :D

        • Roberto Jaimes

          I envy you

    • Lee

      Shipped or delivered?

    • philliprodri

      how?

    • Mel

      When did you place your preorder? Are you a jump customer?

  • Mike

    Has anyones order changed from “backordered” to something else?

  • philliprodri

    just to let you guys know my account was not showing anything for iphone 6 and 6 plus orders i made. and llukily i still had my installment agreemnt and they were able to find them on there.

  • imxkal

    Finally my card got charged! :)

    • mike

      im still waiting!

      • imxkal

        Hopefully you get charged soon too :)

        • Victor

          What’s did u order, when and where plus shipping method

        • imxkal

          I ordered the Silver 6 128GB on 4:16 AM PST on the 12th with One day shipping.

        • Chris

          I was never notify that I was able to choose what preference of shipping I was able to choose from due to the fact that the CS REP had said it would be shipped overnight and arrive the 19th but when I called, they said I have Standard Shipping on my order. That’s pretty messed up of them not notifying me about this. Especially ordering 5:00 am CDT.

  • Lorenzo Emerson

    Ordered Friday over phone at 8:30am NOT a jump customer. Card charged today but still shows back ordered pending shipping. Only one charge. It’s my gas card so no room for a second charge! I hope it doesn’t affect my order. If it does I’m going to apple on Friday and paying full price screw EIP

  • ragumaster

    I really want the 6+ but i feel i wont get it this friday and might just go to the store and pick up a reg 6 …

  • FIGGY

    Ok so I ordered on Friday night using my jump and my order is backordered. With no shipping date. They haven’t even touched my card. Thoughts every time I call CSR. They have trouble finding my order on there system. Idk….thoughts?

    • philliprodri

      my order is saying now that it is canced.. but i still have my eip on my account stating that my order was placed as well as my phones paid for with my card(have not been charged yet) when i am trying to jump with both my wife and mines phones. its only coming up with her iphone 6 space grey as cancelled coming from the CSR. how is that possible with both my account showing that i signed my EIP and i am pending the phones to be shipped? Can anyone help me please?
      what do uyou guys think?

      • xealo

        Where is it saying that it’s “cancelled”?

      • Roberto Jaimes

        We’re probably not the best people to ask, I’ll try calling customer service or tweet the ceo, I heard he’s been replying to some customers as well.

      • brenda

        Same thing happened to me. I went to the store and told me my order is still pending. Apparently I clicked one too many times when I ordered my phone and ordered it twice. One was voided and the other still pending, but not shipped. The CSR told my phone order was canceled because I didn’t sign but I did and have proof that I did. I guess they mistaken one of the voids as canceled? IDK what is going on, but it’s ridiculous. The sales associate also mentioned that they will not charge my card until I receive the phone.

        • philliprodri

          so what do you think is going to hsappen? i didnt click on anything extra times and its says on my eip that it was charging for two phones

        • brenda

          Did you sign the EIP agreement? I did sign and they told me I didn’t sign, which is ridiculous. Went to the store and told me that there was no way it could have been canceled. Right now all I’m hoping is that even if my order IS canceled to at least let me eligible for JUMP because I should since the order has been canceled and just wait until the rush is over and re-order my phone without any hassles and headaches which is why I should have done in the first place. I emailed CS and even the CEO with the doc proof but no replies yet. Probably will hit twitter.

        • brenda

          Go to the store and see what their system says. Supposedly the associate tried canceling a customer’s order and T-Mobile CS couldn’t see it on their side. Basically harass everyone because this is crazy

    • Brenda

      Same problem told me my order was canceled. Keep on calling or go to the store and asked. I talked to 3 different CSR and a retailer associate. All gave me different replies.

      • FIGGY

        They eventually found my order using a different method. My order number is S000XXXXX and they said order number don’t start with a letter

        • brenda

          My order did however. It has a number and it still saying backordered not canceled.

        • Adair

          From what I was told by a CSR.. Order numbers like S000XXXXX are orders that were placed with JUMP! and any order numbers not like that were placed with a regular upgrade. Apparently this is how they will differentiate the JUMP! customers from the rest to better manage their priority shipping.

  • WilliamN

    Hey guys, wondering if I could get some insight on my situation… I preordered the iphone 6 64gb black(ups ground shipping) on Sunday at around 3pm pst using my jump upgrade (signed eip within that hour). I haven’t gotten any charges on my card or anything. I’ve called into csr and they told me that my phone will be shipped out on the 18th (isnt that what they all say? haha) I’m not expecting to receive it on the 19th or anything, the following week is fine. I’m just afraid that my order is going to be delayed for weeks

  • Moises Lugo

    They charge my card at 8:27 eastern time I preorder on Saturday iphone 6 plus 64GB gold

  • Michelle

    A little help or insight please? Placed to orders the same day yet one is saying ‘order placed’ and gives the date 9/12/14 of the placement, the day I did indeed place it, while the other says backordered and that it was placed SUNDAY? I don’t understand I did it all over the phone at the same time and even then I gave them the order for the phone that is down as placed yesterday first so if anything you’d think that one would have the order placed instead of the other. (Edits: I do not have jump or anything on either; both iphone 6s 64gb, one grey, one gold)

    • philliprodri

      dont let them cheat you out of the phones just give them hell and keep calling.. and write down everyones names you talked to with times

  • Victor

    Notice people who order the 6 not the plus are getting charged. Might be a bad sign for us 6 plus people

    • eduardo

      I’m so mad already lol! I still see the same message (backordered) and I order it friday plus gold 64

    • David

      I was going to write the same. I hope something changes for tomorrow. Placed my order on 9/14 had a expected delivery date due for the 18th but now it shows nothing.

    • Leslie

      Was finally charged today, ordered a 6 64gb silver.

    • bc

      I have been charged order 6+ 64gb gold. I order 5 am PST on Friday

    • state

      No I order a 6+ 64gb gold and my card was charged. Order the phone on 9/13th using jump.

  • jeffy

    is my(dot)t-mobile(dot)com down or taking very long for any one else?
    Not the home page, I am talking about after you login.

  • jeffy

    is my(dot)t-mobile(dot)com down or taking very long for any one else?

    Not the home page, I am talking about after you login.

    • redplayboy

      yeah its not working for me

    • David

      Loading slowly for me.

      • jeffy

        hopefully its a good sign for everyone. Them updating shipping status, order status…… and fixing other glitches

  • Lee

    This is all just a big mess! They are not giving us any insight on anything which forces is to call CS… Which in all actuality every CS rep is saying something different… They need to get a handle on this because although tmobile has sold over 4 million iPhones already, customers are very unhappy with this preorder experience…

    • brenda

      Agreed this happens with every iPhone release they need to supply more because the demand is high.

    • Roberto Jaimes

      They’ve sold 4 million iPhones?

      • Victor

        Doubt that

        • Roberto Jaimes

          Same here, I’m assuming he’s talking about the 4 million preorder apple had from all carriers, could be wrong.

  • Leslie

    My card was finally charged today for mine. I called my local store up today, because I plan on picking up a 16gb as a present for my younger sister. The rep I spoke with stressed to me like 3 different times, get to the store as early as possibly as store stock is going to be extremely limited. So heads up to all of you trying for Friday morning.

  • Victor

    Gonna cut tmobile some slack I don’t expect my phone Friday or this weekend but this time next week yes if not then I’ll be upset

    • jose

      Agree with you

      • redplayboy

        if i dont have my phone day 1 im cancelling the t-mobile order and going over to verizon #fact

        • john bones

          When did you place your order? I also assume you did expedited shipping?

        • redplayboy

          placed my order on the 12th 8pm est I tried plenty of times earlier but nothing would work. yeah i got the next day shipping

        • Jesse

          good! take your spoiled impatient *** and go to verizon! you’ll wait many weeks now since everything is sold out and pay more for less! genius!

  • Vic

    Anyone with the iPhone 6+ get their card charged today (not before today)? If you did, please list size, color, and order date/time.

    • eduardo

      not me…

    • bc

      I did

      • Vic

        Size, color and order date/time?

        • bc

          6 + 64 Gb Gold

        • bc

          Also order at 5 AM PST on Friday non Jump

    • john bones

      Not me either. Ordered mine on Sunday(Jump)
      64gb silver

    • ragumaster

      not me order sunday JUMP 16gb

    • Morgan

      Nope, not yet.

    • Nope.

      • Victor

        Nope

    • Aaron

      I did get charged today. I ordered on the 12th 64gig space grey.

      • Vic

        What time did you order?

      • Brad

        what time did you order also jump or not?

  • xealo

    I’m on the phone with customer care right now. To those of you who are saying that you have been charged; its still a hold. It depends on the bank. Some will show a charge for the full amount and others will show just the $1. Either way, none of you have been charged.

    • john bones

      I have been charged both. Lol

      Iphone 6 16gb

      • xealo

        But its still probably pending on your bank account. Pending means hold.

    • Cam Fas

      I had the $1 hold

    • beebella89

      I called customer care and they told me the same thing. They also kept reassuring me my phone would be shipped tomorrow. Who knows…

  • beebella89

    Any one else get the message “We are sorry, our systems are not currently available. Please, wait a few minutes and try again.” when trying to view order status on mytmobile?

    • john bones

      I can’t even log in. It’s going beyond slow

    • Morgan

      Just got the same thing. I’m hoping that’s a good sign. Some movement!

      • Victor

        Working for me still back order

  • Roberto Jaimes

    I don’t know what customer service is supposed to do? They don’t have any power as to when a card gets charged or why it’s back ordered. Just be patient and something will work out.

  • Gallifrey

    I got a tracking number from ups, I have it set up if anything is sent to my home they send me a tracking number. I have something coming from T-mobile LDC Upgrade, scheduled delivery tomorrow wednesday the 17th. I ordered 20 mins after they finally came up on their site and got overnight shipping on 3 regular 6 at 16gb. Still waiting for 2 more tracking numbers to show up hopefully.

    • ragumaster

      I’m guessing they charged your card already? and lucky you!

      • Gallifrey

        yeah I got charged earlier in the day

    • redplayboy

      congrats

    • an

      Does it show the weight of the shipment? Cus it could be a SIM card if you paid for that as well.

  • Victor

    This is pretty good news-

    @LiveRiffPhoto: @TMobileHelp @JohnLegere ordered at 4:50am 9/12 and have not been charged amount to cc.. Whats going on ? Was promised delivery 9/19!

    @JohnLegere: @LiveRiffPhoto You should be getting an update on your order status soon. If you don’t get one by end of day tomorrow, pls call care!

    • bc

      What did you order ?

  • Christian

    iPhone 6 plus, used jump, ordered 9/13, no charge yet. No 1$ hold. Status still says backordered. Starting to worry.

    • Victor

      Same here buddy

      • mike

        same here! im in nyc

        • Victor

          Nyc also Queens

        • mike

          Brooklyn!

      • Christian

        I live on the west coast, near SF. So since I ordered like 7:20 PM PST my jump order might have been one of the later ones..

    • ragumaster

      same here but order 9/14 and I’m in nyc queens also!

    • philliprodri

      dude i have been on the phone all day because everything is coming up as cancelled, i even have my EIP and order status numbers that are for both phones

      • Christian

        How do you know if your order is coming up as cancelled? Is that through CS or mytmobile.

        • philliprodri

          because they keep telling.. cs

      • Victor

        Not worth calling, every rep I spoke to is giving me different info. Only thing I find wierd is closer to the release date I’m getting its gonna be after the 19th.last week I was told it will be here on time. I have a feeling they know something and don’t Santa spill the beans

        • mike

          keep me posted homie

    • Morgan

      Same boat

  • Adair

    What I was told about order numbers from a CSR.. Order numbers like S000XXXXX are orders that were placed with JUMP! and any order numbers not like that were
    placed with a regular upgrade. Apparently this is how they will
    differentiate the JUMP! customers from the rest to better manage their
    priority shipping.

    • Brenda

      Really? How strange because I thought that meant that they did use JUMP but they still have to sign an EIP agreement.

    • Myphone007

      I’m a Jump customer and I didn’t get a S infront of my numbers. I also ordered with customer service. ??

      • Vic

        You need to do a JUMP! order. If you did a regular order, whether you’re JUMP! or not, you won’t have the “S” order number. I don’t believe they could do JUMP! upgrades over the phone.

      • ragumaster

        My order also comes up with S000 it was JUMP

      • Myphone007

        Omg I’m gonna die. After 13 hours of trying to order Friday and finally did and told the agent I wanted to Jump. It may not be under jump?? I did get an email welcoming me and top said
        Your mobile life
        just got an upgrade

        Did u get this with your jump order.
        I’m really going to ha e a breakdown if my order for 4 phones isn’t jump

    • Christian

      I’m a jump order and my order number is in the S000XXXXXX format

    • john bones

      My order doesn’t have an S. I also did a Jump upgrade

      • Clayton bigsby

        Weird, I did jump and it has a s

  • Figgy

    No credit card charge or order status. Used jump on Friday. Also got email confirmation of signed EIP and order. Just says ups ground when I look. Not even going to call CSR because they have no idea what it going on. Starting to worry.

    • TwinSon

      Tmobile tweeted everyone should start receiving confirmations tomorrow.

    • philliprodri

      so its backorderd? is there any way that you have the ship date or when you might get it

  • Prakash

    I called CSR now she said there is no order showing up. But my online account is showing the order is back ordered..
    My order is start with S000xxxxx.. She told me that this is a invalid order number..

    • Dude

      Wow wtf… If it’s showing on your my tmobile that u have an order number then what’s she talking about? This is crazy

    • philliprodri

      im in the same boat i been on the phone for the last 3 hourse trying to fuigure all this out

      • philliprodri

        i will keep everyone posted!!!!

        • jomama

          I ran into the same problem, because CSRs can’t see Jump orders. I was finally transferred to their resolution specialist or Tier III specialist. She was able to find my order

    • jomama

      I ran into the same problem, because CSRs can’t see Jump orders. I was finally transferred to their resolution specialist or Tier III specialist. She was able to find my order and said it was backordered = (

    • Prakash

      She suggested me to re order.. But I didn’t ..

      • philliprodri

        who the CSR?
        im speaking to the supervisor now and she is transferring me to store department in a conference call;)

        • philliprodri

          as we speak!

    • xealo

      Its a JUMP order, don’t fall for their BS. My rep couldn’t find it either, that is until she did a more extensive search and found my EIP and saw that I had used JUMP.

  • Dude

    This does not look promising

  • Dude

    I just looked on Twitter and tmobile said customers will start getting shipping confirmation tomorrow… So hopefully after midnight tonight

  • jomama

    I preordered last friday and it said I won’t be charged until they ship the phone. My down payment and tax were charged earlier today. Does that mean they’re shipping it???

    • Anne Frank

      Yes

    • Jason

      Same here I got charged, hopefully that means they are shipping it.

    • xealo

      Is the charge pending? If so, then its just a hold until the phone actually ships.

  • Cam Fas

    It’s funny too think after all the learning carriers saw from att failure on the original iphone 7 years later we are no better

    • Victor

      Wow 7 years already

    • ragumaster

      Ive always wonder why cant they make crazy amounts of phones before they announce it or after like event was sept 9th say the phone comes out a month from now or have the even when you know you have stock in the US and ready to go …

    • Roberto Jaimes

      That’s what I was thinking about this morning, apple has one of the most iconic phones in the planet and they know that with each generation more and more people will buy it yet they always make a limited stock available so if you didn’t pre-order soon you have to wait upon weeks to get it. A friend of mine is getting hers until November which is completely ridiculous

      • Jamie

        Here’s a shocker for you… Even some who “pre-ordered” it, will also get it in November. I preordered it last year literally minutes after the website went live. I got it early November, because that’s how back up there were.

        • Roberto Jaimes

          Oh my goodness gracious.

        • Jay

          Yeah, I was so pissed. It was literally a nightmare. And they wouldn’t let me out of the EIP, so even though the stores had them in stock, I couldn’t just walk in store and buy one.

        • Roberto Jaimes

          I told the sales associate I’d rather come in store and test my luck since I knew orders will be back ordered. She and another worker recommend doing it online so I did it. I regretted for a day and can’t seem to change it.

  • philliprodri

    in a conferance calll with supervisor from both store and online representatives! will post as soon as details arrive

  • YJ

    Ordered a 6 plus around 8:30 at a T-Mobile store Friday the 12th. Credit card has been charged, but still showing back ordered

    • A

      The phones are going to show “back ordered” because they physically have not gone on sale. It states that in the article. If you are a JUMP customer you will be prioritized. Browse through Twitter and you will see T-mobile has stated they will be shipping phones starting tomorrow. On the confirmation you received when you placed your order it states you will not be charged until your order ships. If you were charged your most likely going to be getting a shipping confirmation soon.

  • Victor

    If my shipping date is in October, I’ll cancel my order and pick up a 16gb in my local tmobile store

    • Christian

      Worst case scenario for me is late October. Anything before then is okay for me. If I’m being hopeful then it will come next week. But if its the end of October.. I will be very bitter

    • eduardo

      so do I!

    • Jacobi

      This is very likely.. But I was told last year by several people that I could cancel my order, but when it came down to it, I was not able to. The reason being, the EIP is a contract. Once you signed it online when you ordered the new phone, they would not let me cancel it and walk into a store to get one. I had to wait it out.

    • Roberto Jaimes

      Yeah, once you’ve signed the EIP you can’t cancel it. Learned that today.

      • bc

        I canceled my jump order after I signed the eip …

  • Hannah

    I ordered the iPhone 6 64 GB Space Gray at 9 AM and had my card charged around 10 am, but my order still says backordered :/

    • Hannah

      Preordered on 9/12

      • Victor

        I’m est so you’re 3 hours behind correct?

        • Hannah

          Yup.

    • Victor

      What time zone?

      • Hannah

        Pacific

    • A

      The phones are going to show “back ordered” because they physically have not gone on sale. It states that in the article. If you are a JUMP customer you will be prioritized. Browse through Twitter and you will see T-mobile has stated they will be shipping phones starting tomorrow. On the confirmation you received when you placed your order it states you will not be charged until your order ships. If you were charged your most likely going to be getting a shipping confirmation soon….

      • Mark

        Don’t believe them. I was a JUMP customer last year, and it still took a month and a half to get my phone in the mail. They charge your card, and send out tracking numbers, but don’t actually ship them for a while.

        • Hannah

          Ahhhh, okay, it’s because I keep hearing mixed information about some saying there status is not backordered anymore, and what not. I guess I’ll just have to try, keep a clear mind, ignore these threads, and wait patiently for my device

        • Caitlyn Moreno

          I’m pretty sure this was the first time tmobile prioritized anyone. Due to this system screw up. So don’t say you don’t believe them cause you have jump and didn’t get it first in a previous order. Everyone has confirmed the prioritized shipping.

        • Moby

          More lies. Jump started last July, so you weren’t eligible for Jumping last year since you had to wait 6 months under the original program. Stop lying dude.

  • Jay

    This reminds me SO much of last year…. Wow.

    I Pre-Ordred the iPhone 5S last year when it came out. It LITERALLY took a month and a half for me to get the phone. My sister walked in the T-Mobile store the day of the actual release, and left with a phone. I thought that was absurd, as I “pre” ordered it, and she got one before I did. I went through the same thing many of you are describing below.. Everything from the card being charged early, to the backorder status… And don’t even bother calling CSR. Each of them tell you a completely different answer. It’s just a huge circle of confusion.

    I called, and went into a T-Mobile store last week to figure out what I should do this year… After speaking with a Supervisor on the CSR line, and a manager in the T-Mobile store, I decided NOT to walk into a store to purchase one. This was their best advice. They said to get there super early, because they are anticipating a line, yet stock is going to be extremely limited. They said this is the fastest / easiest way to get the device, or else you will be waiting for quite some time for the phone to come in the mail. I was going to pre-order, and then go in and try to get one on real ease day, but the staff suggested that I not do that, because you cannot cancel the EIP order if you did the Pre-Order.

    My advice: At this point.. You just have to wait it out. Trust me. I dealt with it for a month and a half, and FINALLY got my phone. It’s all craziness. I’ll be at a T-Mobile store around 3AM on Friday.

    • xealo

      Yup. Pretty much thats the crossroad I’ve reached. Just gonna enjoy life and wait.

    • Roberto Jaimes

      That’s what they told me, I went in store and realized I only had enough money for the 16 gig version which I knew would be the only model they’ll sell, so I told them I’ll just be back Friday but they kept telling me pre-order will be better because they can’t guarantee they’ll have a whole lot. I was going to come in early anyways since I work at 11 and they open at 9 and my job is only 50 ft away. So I had to pay the cost of shipping which I was not thrilled about, I called today and tried to cancel but they said I’d have to do it in store since that’s how I did. I called the store and they told me I can’t cancel once I’ve signed the EIP. So I guess I have to wait now.

      • Jay

        Yep! I know this story ALL too well… This was my nightmare, last year. They won’t let you cancel the EIP. You have to wait it out. The stores here open at 8AM, so I plan to get there around 3AM. Last year, the line began forming around 2:30… So I’m wanting to be first in line.

        • Moby

          You’re probably lying about the line too since you lied about preordering the iPhone5S when no preorders were taken. Why lie about something like that?

    • jeffy

      Dude you said you preordered and it took them to ship the phone in one month, just an FYI: Apple didn’t even have preorders for iPhone 5s for last year, they only took preorder for 5C. I ordered my 5C and it got to me on the release day. So i dont know what you’re talking about. I also preordered my galaxy S4 that got to me on the first day too. You guys are spreading false news.

    • YungCinnabunDatNigga

      you couldn’t have preordered a 5s cause they didn’t do pre orders for it

  • Mark Lowe

    I agree with Jay. I went through the same thing last year. I have learned to skip the pre-order, because you literally get it way after the release date. They do NOT even actually begin shipping them out, until the release day. That’s a proven fact. Your shipping confirmations will update, but that’s because they’ve created a label for it. But it will not begin shipping until Friday. Trust me, I got mine over a month after the official release day, even though I received a tracking number.

    You all should have avoided the pre-order, and just walk into a T-mobile store early Friday morning and leave with a device that day. =)

  • Steven Pham

    I ordered on the 13th 8 am…now they already charged down payment and tax on my discover card….but still said backordered…hopely will know everything tomorrow…I am using JUMP too…

    • Mark Lowe

      Don’t hold your breath, Steven. Went through exact same thing last year. They charged my card, and even sent me a tracking number… this was solely because they created labels for the packages, and assigned numbers. My device did not actually reach me until a month and a half after my pre-order.

      • Steven Pham

        you aren’t kidding me rite?..this yr may be different…cause JUMP customer go 1st…

        • Mark Lowe

          Newsflash! I was a JUMP! Customer. Have been since the JUMP program first came out. It STILL took forever. And no, I wish I was kidding… that’s why I totally avoided the preorder this year. Gonna walk in store and buy one. that’s what all the supervisors at CSR, and managers in the store recommended.

        • Steven Pham

          I already ordered 2more from apple..so…hopely the 2 from apple might be faster..lol

        • Moby

          You were not eligible to Jump last year. It required a 6 month waiting period to do the first Jump and the program was introduced in July 2013. Busted.

      • jeffy

        To everyone who said that they preordered and it took them to ship the phone in one month, just an FYI: Apple didn’t even have preorders for iPhone 5s for last year, they only took preorder for 5C. I ordered my 5C and it got to me on the release day. So i dont know what you’re talking about. I also preordered my galaxy S4 that got to me on the first day too. You guys are spreading false news.

      • Moby

        There were no iPhone 5C preorders last year that took 6 weeks! You are busted for lying.

    • xealo

      Its just a hold Steven. It’s under “Pending Transactions” right?

      • Steven Pham

        yeah…it was just 1 dollars…now full 175.25

        • Steven P

          Right… That’s what they did last year. Same exact thing. That doesn’t mean anything. They won’t even begin shipping the phones out until the morning of release day. And even then, it still took over a month for me to get mine. I pre-ordered as well.

        • Steven Pham

          I felt bad now :(

        • xealo

          Don’t worry dude. Just wait till the 19th. I’m sure everyone will have a solid answer then.

        • xealo

          Yeah unfortunately that doesn’t mean anything. Its a hold and just that. I have been repeatedly told by several reps that they can’t ship until release date and that charge will stick once it does ship.

  • Yo

    Good luck trying to walk out the store with one more than 16gb… They are gonna put less in stores to fulfill preorders

    • john bones

      Id rather test my luck in store rather than waiting over 6 weeks for a backordered delivery though

      • john bones

        I know it won’t be available day 1. But maybe in a week or two afterwards

      • Yo

        Everyone is thinking that same thing…. It’s gonna look like Black Friday in stores… With limited phones

        • Jay

          Last year, they had three of each kind in stock in the stores on release day. That’s why you have to get there super early, and wait in line.

        • Yo

          Ohok I might have to try it out then!

        • john bones

          Yeah. Im just gonna wait it out. I’ll give it a couple of weeks. I may not even need anything over 16gb….

        • Roberto Jaimes

          Yeah, I don’t see a point in getting a 64 or 128 gig version anyhow, I’m a jump customer so I’ll be upgrading in a couple on months and I doubt I’ll use all that space until my next upgrade is available.

        • eduardo

          last year they had just the 5s only in black 16gb. this year as well only the 6 16gb

  • Yo

    Preordering def doesn’t look so promising now… And the funny thing is all these carriers push it and want u to pre-order… Tmobile can’t even handle the volume of people wanting to preorder… How are you not prepared for something like this… They dropped the ball!

    • jeffy

      dude you said you preordered iPhone 5s and it took them to ship the phone in one month, just an FYI: Apple didn’t even have preorders for iPhone 5s for last year, they only took preorder for 5C. I ordered my 5C and it got to me on the release day. So i dont know what you’re talking about. I also preordered my galaxy S4 that got to me on the first day too. You are spreading false news. I’m sure you registered for news. Lmao

  • jeffy

    To everyone who said that they preordered and it took them to ship the phone in one month, just an FYI: Apple didn’t even have preorders for iPhone 5s for last year, they only took preorder for 5C. I ordered my 5C and it got to me on the release day. So i dont know what yall are talking about. I also preordered my galaxy S4 that got to me on the first day too. You guys are spreading false news.

    • Mojoe

      The iPhone 5C had very unimpressive sales. That’s probably why you got it on release date…iPhone 6 is a different story. AT&T broke sales records on day one. :)

      • Huzaifa

        Yeah that’s not the point. This guy “BC” keeps on saying that it took them a month to ship the preorders of iPhone 5S when apple didn’t even have preorders.

  • Nick

    1Password – Password Manager is FREE at AppStore for both iphone and ipad https://itunes.apple.com/us/app/1password-password-manager/id568903335

  • Nick

    1Password – Password Manager is free at AppStore right now get it while it lasts.

    • jeffy

      It is!

    • shaan

      It is showing 49.99

      • jeffy

        iPhone app store.

    • Dude

      Thanks!

      • Nick

        u welcome

    • Mojoe

      Downloaded. Thanks bro!

  • Mojoe

    Just a word to the wise: For those of you who haven’t called tmobile yet, DO IT! Have them check on your order. I called to upgrade my shipping today, and they said that the order that I placed, didn’t get fulfilled because I didn’t sign the EIP which I DID!…

    Very annoying, but seriously. You should make sure you order is for real.

    • Yo

      Were u able to upgrade your shipping?

      • Mojoe

        No. The order was canceled from their end due to the EIP issue…I’m still rather confused about the who situation.

        • Yo

          It’s a mess

        • Joey

          Got that right a hot mess and their CEO is everywhere but the office look at his twitter page says a lot about t mobile

    • philliprodri

      its because we made the order in store and they not have the rights to view it

  • Ashlee

    Hey all- I ordered Friday at 1pm. Was told is receive phone Friday. No charge to my card yet. Not sure if I should worry yet. Went into store at 9am due to online ordering not working. In store ordering not working until about noon. I just want my phone !

    • Victor

      Same here, made my order 9.45 est

    • shaan

      Is it a jum?

      • Victor

        Nope eip upgrade

    • eduardo

      same here… I ordered friday at 4 pm daytona and nothing yet… no charge yet just the order number

    • Victor

      What time zone

  • TMo Customer

    Just saw my bank account earlier & it looks like they took it out of my account already. Now it still says pending on my bank account but the amount is the same as when I go check order status so hopefully it’s on it’s way

    • Victor

      How did u order

    • xealo

      Figgy, its just a hold. CSR said it depends on your bank. Some will show the full amount as pending and others will show $1.

  • Kenisha

    I ordered the 128gb space grey model Friday Sept. 12 at 5:41pm PST or 8:41 pm EST….I still haven’t seen a charge on my card and when I call customer service I get the run around…I’ve heard everything from my order number is invalid to my order has been canceled and the most recent update on the status of my order is that it is in fact there but still processing…I just want to know if I will get my phone on friday.

    • xealo

      Did you order via JUMP?

      • Kenisha

        Yes I ordered via JUMP and payed 24.99 for next day shipping

        • xealo

          Then you have nothing to worry about. I called them a few hours ago. They couldn’t find my order either. You have to tell them it was an online order through JUMP and give them all info such as your address and the type of iphone you order. After all that, they found my signed EIP and my order number and the model I ordered.

        • kenisha

          Did they take money from your card yet? They still haven’t charged me :(

        • xealo

          Nope. I was told by the rep that a charge would only show up once the phone was shipped.

        • Kenisha

          Ok thanks.

    • Cam Fas

      My order went in 10 minutes before you PST and I am doing jump and I did the electronic signature and I also got the space grey 128GB still waiting for a charge I got a 1 dollar charge from tmobile for verification but not anything else

      • Kenisha

        I didn’t even get a 1 dollar charge :( should I be worried.

  • Joey

    Can someone verify this IF you sign a EIP you cannot cancel an order? Im new customer and signed one this after this entire mess since Friday I canceled but never got a follow up email from Tmobile

    • jeffy

      You can cancel the order as long as the phone hasn’t been shipped or your card hasn’t been charged. thats what I was told

  • looks like i wont be in the first batch my status updated today (9/17) at like 3am est and now says BackOrdered 9/17/14 where before it said Processing Shipping 9/12/14 Good luck to everyone

    • sgib32

      It’s back ordered because they don’t have the phones in stock yet. They are still waiting on their shipment from apple. Mine has said back order since the day after I ordered. Yours just hadn’t updated yet likely because of all the issues they were having over the weekend.

      • I had gotten the email and text on saturday that it was order status backordered at the top but order history said pending shipping
        Now it says order status back ordered at top and order history says back ordered. So im not to sure that is the case

    • AJ

      Ya mine said the same thing today. I ordered mine Friday 7am eastern.

  • Guest

    I preordere my iphone 6 plus 64gb space gray on Friday at 7:10 pm PSTthrough jump! and I never got a hold on my CC and my order status still says backordered. I started an online chat to check the order they said they couldn’t view it and to call telesales service, I called them and they said they can’t view it either because it is online and then a twitter message from them told me they can’t find it at all and are asking me if I put it on a new line, honestly what is going on?

  • Georger

    When you guys receive shipping information post here theyre going to start shipping today according to their twitter account

  • Alex

    chat i just had T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.JerilB: Thanks for patiently waiting. Welcome to T-Mobile Live Chat!JerilB: A pleasant day to you, Nicholas! How are you today?You: swellYou: thank you for askingJerilB: Good to know.JerilB: I’ll be your specialist for today and I’ll be happy to check on your order status.JerilB: Please stay connected while I check on this for you.JerilB: I’m still here, Nicholas. I’m still checking on your order. Please bear with me.You: okJerilB: Thank you so muchYou: your welcomeJerilB: Much appreciated.JerilB: May I know when did you ordered the device?You: I ordered the device on Friday MorningJerilB: Thank you.You: 4:45AM MSTJerilB: Thank you for the details.JerilB: Thank you for patiently waiting. Nicholas. I’m sorry for the long hold.You: its swellJerilB: I’ve checked on your order number 213114399 and you’ve ordered an iPhone 6 Plus 64GB space gray.You: indeed I didJerilB: I know that you’re excited with this device.You: I amJerilB: Further reviewing the order, it shows that it’s a backordered device. Please be advise that all pre-order iPhone 6 is a backordered device.JerilB: Once we receive the device we will shipped it to you and you will be receiving a notification regarding the status of your order.JerilB: You can also check the order status via our website.You: so everyone that pre-ordered the iPhone 6 or 6 Plus got back orderedJerilB: Since iPhone 6 and iPhone 6 plus is a pre-order it’s considered as a backordered device. You don’t need to worry, Nicholas you’ll be receiving a notification about the status of your order.JerilB: Would there be any other concerns that I can assist you with?You: thank you Jeri I appreciate itJerilB: You’re most welcome! Anything for you, Nicholas.Agent is typing…

    • Roberto Jaimes

      I’m not sure you should share your order number.

      • Alex

        I changed the order number

  • Victor

    Woke up and check my order status and got this

    BackOrder 09/17/2014
    at 03:18:38 AM

    • Brenda

      Mine still has the original backorder from the 13th but no charge to my card.

      • Kenisha

        Same here

        • Victor

          Might be a bad thing from what a rep told me let’s hope and see

    • I have this on mine now, same as yours
      BackOrder 09/17/2014
      at 03:18:18 AM

      I ordered on 9/12 at 9:06am CST

      • Dee Winn

        Mines changed I have back ordered 9-17-14 at 3:17:31 am. I ordered 9-12-14 at 5:33 am CST.

      • Victor

        Order 9/12 9.45 eastern.

    • Lorenzo Emerson

      i just saw this too.. they charged me yesterday, on tmobile twitter theyre saying people will have shipping confirmation today, ill wait til end of today…

    • have you been charged yet

      • Victor

        Nope! Not a penny

        • me either my status says BackOrder 09/17/2014 at 03:17:48 AM

  • What’s love got to do with it.

    I just spoke to t mobile. Some of you may have had your backorder date changed but they’re doing this to prioritize the shipments now. The longer the time on the date, the longer you are in que.

    • Brenda

      What if you don’t have a date? It says I placed my order on the 12th at 11:38 AM (PT I think). They told me my order was canceled, but then I went to the store and they told my it’s still pending and only one order had canceled (ordered 2 by mistake). I have an order number and even a confirmation email with signature and order placed.

    • Victor

      Don’t get it explain better please

      • T-mobile

        What I’m saying is, for instance, your backordered date for today time is 03:18:38 AM. Some people have 03:40 AM which means that person who has 3:40 AM is longer in the que. this is the prioritized shipping they’re doing taking into account for he jump orders. I hope you understand now. If you have an earlier time like what you have, expect a shipping confirmation end of today :)

        • jeffy

          Does it mean that everyone has today’s date with a different time?

  • mikey

    Don’t wanna ruin anyone’s moring but.. My status changed to shipped. With a tracking number. No joke.

    • Cesar Fonseca

      show me… right now! lol just kidding. good for you man. Which iphone did you order and when did you order it?

      • mikey

        I got the 6 64gb space gray. Order placed on the 12th at 3:51pm PST via the website through JUMP

        • Victor

          Then there definitely putting jump ahead of others. I order way before u

        • mikey

          I figured that might be the case. Arrival day is expected for tomorrow. I checked 5 hours ago before heading to bed and was backordered. So it just changed

        • Cesar Fonseca

          I ordered the same… except I ordered at 4 ET. which was before you. so far I’ve only been charged but no status update on the order. when is your expected arrival date?

    • ….

      Must be nice

    • Ping Zou

      grats dude..you lucked out

    • Walker

      When did you order and what did you order? Did you use jump? When did they charge your card?

  • Ping Zou

    6plus.64GB gold, order on the 12th 9.30am EST, just saw status changed to BackOrder 09/17/2014 at 03:17:55 AM, never saw pending CC charges, probably doomed as well

  • On Twitter this is what they posted yesterday
    @iChrisD1 Customers will start to receive shipping confirmation tomorrow! *DA

  • Brenda

    OK, talked to the employee chat and they seemed to solve my problem. My order was not canceled and that my order is pending. Since I did a JUMP on my device, I have prioritized shipping. The phone is to be released on the 19th with the expected delivery date should be 1 business day. And since there are no deliveries on the weekend, I should receive it Monday if there are no delays.

    I’m just happy they didn’t cancel my order or JUMP. Try the chat room guys, CSR on the phones are not that informed. They all say something different and it must be because of their system.

    • Shawn

      Try having that same chat with a different online rep. You’ll receive a different answer :0) They know nothing.

      • Brenda

        Yeah true. I’ll do that in a few hours, but hopefully it’s true for everyone who ordered the same day I did

    • ….

      How do you contact the online reps?

      • Brenda

        I searched for the T-Mobile contact information and there’s a chat section so you can talk to one there

    • Shermenti

      I mean who knows at this point, but I think it’s incredibly stupid to have an online pre-order, give the option of $25 overnight shipping, and then not even ship the thing until the release date making us wait nearly 3 days after the release to receive them

      • Brenda

        Yes, I completely agree. Honestly I feel like we all deserve the complentary to get free 1 day shipping for the stress and frustration we all went through and still are going through

  • Victor

    So no one has an answer to the updated back order time and date stamp?

    • Shawn

      I wish, same ole B.S. canned responses. Speak to different reps, everyone has different answers. I imagine a lot of them are confused as we are.

      • Victor

        Was told 3 different things. I definitely want some type of credit on my bill next month.

        • Shawn

          No kidding. All of this tom-foolery!

  • Harvey23

    My card got charged yesterday and my backorder time is 3:06 am. I got the iphone 6 but my wife got the 6+ and she got nothing and no charge on the card but her backorder time is also 3:07 am on the 13th.

  • Carlos Jimenez

    I ordered a 6 plus silver 128gb and it just changed to:

    Order history
    BackOrder 09/17/2014
    at 03:17:26 AM

    My credit card has not been charged :-(

  • Dude

    I’ve been have up on this preorder mess

    • Dude

      Gave**

  • sgib32
  • Carlos Jimenez

    Has anybody that had their credit card charged tried tracking the phone with their reference number. Go to ups.com them select track by reference number and use your phone number using dashes as a reference number (xxx-xxx-xxxx)

  • Roberto Jaimes

    I don’t want to receive my device late, I didn’t pay $24.99 for shipping for the fun of it. I could of bought some McDonald’s with that.

    • Ping Zou

      call them and complain, they will refund you the shipping cost as statement credit

      • Victor

        Wow 6.99 I want more then that

        • Ping Zou

          better than nothing, first got screwed by apple preorder fiasco, now by tmobile preorder, oh well

    • Carlos Jimenez

      A week worth of McDonald’s

    • sgib32

      gross better the shipping than the food

  • Dude

    The whole point of preordering is to get it on launch day not weeks after…

  • jeffy

    So I preordered and my order history changed to BackOrder 09/17/2014
    at 03:17:27 AM. They also charged me for the phone. What’s happeneing?

    • Victor

      Lucky you I got the bee time stamp but never charged

      • Carlos Jimenez

        Same time stamp here but no charge yet. Cmon tmobile. Take my money

  • Oh so Fancy Izzy

    The time stamp is for the prioritization of JUMP orders. If your time stamp is between 3:00 AM to 3:18 AM, expect a shipping email soon.

    • I am in that time range I am expecting to see my bank account balance drop first :) …. hopefully

    • Chase Benefield

      What about 3:19?

      • Oh so sad

        Delayed until November.

        • jeffy

          How do you know?

    • krmtdfrg25

      Mines is before that time range, where does that put me?
      Back Ordered 09/13/2014 at 02:59:40 AM

    • How did you come up with this? What source?

  • Dude

    I used jump! My time stamp says 3:10am but from 9/13 not 9/17

    • Victor

      Someone said u might have a longer cue

  • Miken

    I ordered 2 iPhones 64 gb + on fri 12th order went through at 545pst I just got off phone with csr I have jump and was told phones should get shipped out Friday my status says back ordered and have not had card charged.

  • jeffy

    Is there any jump customer here who preordered and has a order date and time stamp change to a date earlier than today? BackOrder 09/17/2014
    at 03:17:27 AM

    • sgib32

      Yes. I placed Via Jump and I have already been charged as of yesterday
      Back Ordered 09/14/2014 at 03:04:23 AM
      Order Placed 09/13/2014 at 07:52:54 AM

    • Larry Griffin

      Yes
      Order history
      Back Ordered 09/13/2014 at 03:08:47 AM
      Order Placed 09/12/2014 at 03:43:03 PM

    • Taylor Kerwin

      Not jump but I placed my order on the 12th at 12:55 PM it now says
      Order history BackOrder 09/17/2014 at 03:19:18 AM.

  • Roberto Jaimes

    Where’s this time stamp everyone keeps talking about?

    • Ping Zou

      check your order status, under order history, it should say BackOrder time stamp

      • Roberto Jaimes

        It doesn’t say back ordered just order placed 9/15/14 at 3:02 pm

  • Victor

    Tmobile order status

  • Miken

    When I check status it says system down do you check this on their website

  • Roberto Jaimes

    I’m chatting with a tmobile agent and they said they’ll start shipping the phone on release day, so the chances for anyone to get it Friday seem likely.

  • ….

    What a joke this preorder experience is!

  • Shermenti

    I refuse to believe these phones are going to sit at t-mobile’s warehouse until Friday. It simply doesn’t make sense. If they are concerned about phones getting to us early, then why wouldn’t they just ship them tomorrow? Or ship them today and let them sit at the local FedEx facility until Friday.

    • Roberto Jaimes

      That’s what a chat representative told me. They’ll start shipping Friday which doesn’t make that much sense at all.

      • Victor

        Horrible pre order!

        • Roberto Jaimes

          I should of waited and went into a store Friday.

        • Shermenti

          I hear ya. This makes the whole pre-order idea pretty pointless. I’m hoping that this particular CS rep has no idea what they’re talking about and T Mobile ships today. Fingers crossed

        • Roberto Jaimes

          Hopefully, or tmobile customers who preorder won’t be seeing a device Friday, maybe a lucky few.

        • eduardo

          they are just going to have the 6 16gb and if it’s like last year only black at stores

        • Roberto Jaimes

          I wanted silver but I’d settle for black if I get it Friday and not next week lol.

  • Christo Garza

    Just to keep everyone updated in generally – pre-ordered iPhone 6 64GB space gray on Friday 9/12 around 5am PST. Pending charge/hold was placed on my bank account yesterday and my order history now says “BackOrder 9/17/2014 at 03:17:27 AM” instead of just “Backorder”

    • Taylor Kerwin

      Mine now says Backorder 9/17/2014 at 03:18 AM previously all it said was pending shipping 9/12/2014 at 12:55 PM. < The date and time I ordered.

  • Jaramie Black

    I just received a text saying my order is being processed and estimated delivery date is 9/26 and I will receive a tracking number once it ships. I am very pleased that the ball is finally starting to roll.

    • Victor

      Next Friday…. When did u order and how?

      • Jaramie Black

        I ordered on Sept 12th at 4:52 am PST. I had to call in the order because the site wasnt working. This is also with normal shipping.

        • Victor

          Normal meaning ground

        • Jaramie Black

          Yes

    • best

      That’s awesome! I hope I will get one as well!

  • Chris

    I’m still not sure what it means if the back order time stamp doesn’t change. I placed an order for a space gray 6 64GB in store with Jump on 09/13/2014
    at
    11:48:23 AM and got a back order time stamp of
    9/14/2014
    at
    03:08:47 AM and nothing has changed since then. Except there was an estimate date next to where it lists Delivery Method: UPS ground but that disappeared a few days ago. And also my card was charged overnight as well. But other than that nothing. Can anyone help?

  • eduardo

    I just want to find tmo ceo and kick his a$$… who care about buy some router or wificalling? I just want my iphone asap

    • Roberto Jaimes

      Preach it to the world.

    • Walker

      Dude the phone hasn’t even been released to anyone yet, try to calm down. Let’s give Tmo the benefit of the doubt that they will get devices out to everyone in a timely order(more specifically the 19th). After the last couple of days I just gave up on worrying and calling CS. They are just gonna give you the run around. I get your excitement tho, I ordered the 6+space grey 64gb and I can’t wait either. But stressing things that you cannot control, doesn’t help.

      • eduardo

        I know was just a moment of stress lol!!

        • Walker

          Lol I hear you. But I’m not gonna lie. I switched over for Verizon in May and I’ve been using the VZ 5. But I remember preordering the 5 and the phone was at my doorstep by 8am on release day with no preorder issues. VZ always has their ish together when it comes to atuff like this, but Tmobile just has to do better. Especially if they want to play with the big boys.

        • imxkal

          Same goes with AT&T. I pre-order phones from AT&T and it would arrive on my doorstep on the release day. I thought most other carriers would be the same.

  • Ashley

    I’m a Jump customer and I was able to get my order to finally go through online around 3pm of 9/12. My credit card has not been charged and my order still says back ordered. It sounds like some of you are the lucky few who will be getting theirs early.

  • krmtdfrg25

    Direct quite from Chat Agent:

    I do apologize, Corey, as we do not have an exact date of delivery for iPhone 6 or 6+ Pre-Sales at this time.

    • Eboogz

      Same ol crap. Why are others carriers able to provide info and Tmobile is not?

      • krmtdfrg25

        I have no idea, this is ridiculous

  • ragumaster

    mine says 9/15/14 2:59 am … is that a good thing or bad ??

    Back Ordered 09/15/2014
    at 02:59:59 AM
    Order Placed 09/14/2014
    at 12:57:41 PM

    • Victor

      Theory bad. Update means your on que to get charged and shipping info

      • Chris

        So if mine hasn’t updated is that good?

      • ragumaster

        so people who have a later date change means good … this makes zero sense lol

        • Victor

          Mines before the update was 9/12/14 9.45 now it updated to 9/17/14 3.18 am

        • ragumaster

          are you using jump ??

        • Victor

          Nope eip I order at a tmobile store 9.45 est basically within the first 2-3 hours on Friday the 12th

        • ragumaster

          welp looks like I’m screw …

        • Victor

          09/17/2014
          at 03:18:38 AM

      • ragumaster

        also mine hasn’t chane its been like that since Monday.

  • Eboogz

    Update:
    I ordered 9.12.14 452A PST This is the update as of now..

    BackOrder 09/17/2014 at 03:17:11 AM

    What does the time stamp mean now?

    • Victor

      Your on que to get more info soon

  • krmtdfrg25

    People, we are just going to have to wait…Customer Service knows nothing

    CeriseD: I understand, Corey. And thank you for your feedback.
    CeriseD: The Next day delivery that you pay for the device, means that you will be prioritize for the shipping.
    CeriseD: We will surely deliver the device once we have available stocks and you will receive on the next business day.
    CeriseD: I’m really sorry for all the troubles, Corey.
    CeriseD: I am sorry I wasn’t able to take care of you today.

  • Ashley

    FYI, Looking at @tmobliehelp and @johnlegere twitter feeds, we should know by the end of the day approximately when we will receive our phones. If your credit card has been charged, that means it is getting ready to ship and you should receive an email soon.

    • Guest

      Thanks Chris!

      • Ashley

        Umm..it’s Ashley, and you’re welcome.

        • Walker

          Lol

        • Guest

          lol my computer still reads chris sorry ashley!

        • sgib32

          sorry my comp still reads chris

          ” Chris • 14 minutes ago

          Umm..it’s Ashley, and you’re welcome.

  • Victor

    Just upset I order before a lot of people and I haven’t got charged

    • eduardo

      same here…

      • Victor

        I did get ground. I just hope my order isn’t getting skip for someone who had paid more for shipping

        • eduardo

          when they said people who use jump are priority… people like me get upset because I have the old jump plan and I don’t feel special lol!! I will wait till tusday next week no more really..

        • Walker

          What is the old jump plan? I came from VZ in May with an unlocked 5 and haven’t upgraded until now.

        • eduardo

          I can change my phone every 6 months and with the new jump you just have to pay the 50% of the phone to change it…

    • Walker

      Me either, just hoping they do get thee get the customer that ordered on the 12 theirs first along with jump customers.

      • Victor

        I gotta feeling if you used a lesser shipping method your getting skipped

        • Walker

          I paid for express shipping. And I’m kinda getting that feeling too. They may be trying to get all orders for jump and overnight shipping first… then expressing shipping goes out. Then ground shipping, whatever’s left of that stock. Then they probably tell you guys that got ground shipping you got backordered until the next inventory of 6’s comes in……just what I’m thinking..

        • Victor

          If so I’ll cancel my order. Should be first come first serve not shipping method

    • Ashley

      I know. I would have been happy with any color of the iphone plus, and I would have paid the extra for the 64gb, if I had known which color/model was sold out. I picked plus 16gb space gray. Now, how do I know if that when I placed my order, that this particular color/model was sold out and if only I had picked the stupid gold color….

  • bereal

    If this arrived after Saturday I am simply refusing the package when it arrives and disputing the charges…pretty easy really

    • Walker

      Refusing the package? When you can accept it and just call CS to refute the charges? Im assuming you paid for overnight shipping right

      • bereal

        Well, I preordered right away – I expected the phone on Friday and, if what I’m hearing is true, they will not ship until release day unlike all the other carriers. That said, I am happy to wait and get the PLUS when it is more readily available.

  • krmtdfrg25

    They know nothing:

    CeriseD: I know my sorry and apologies are not enough, Corey.CeriseD: We fully understand how you wanted to get this cool phone and we are communicating with Apple for the stocks to make sure that we complete the orders of our valued customers like you.CeriseD: You will receive confirmation of the device shipment by email and text message when the device ships.

  • eko

    No charge nor an email. The same message since I pre-ordered says “Order in progress – Your device order #blahblahblah is being processed. Speaking to CSR, she mentioned you might get it on the 20th but we can’t speculate at this time. “I chuckeld”
    You used JUMP! and you have priority over the poeple who preordered over the weekend.
    Back Ordered 09/13/2014 at 03:10:41 AM
    Order Placed 09/12/2014 at 04:28:40 PM

    • noe

      Mine at first said backordered but as of yesterday morning mine also says “order is being processed” and I have a hold on my account since yesterday. I ordered 9/12 @ 5:30et.

  • Arun

    My card was charged at 9.00 PM EST, 9/16/2014. I don’t understand what does this mean.

    Back Ordered 09/13/2014 at 02:59:24 AM
    Order Placed 09/12/2014 at 09:00:56 AM

    • Eboogz

      I’m assuming that it will be shipped today considering the release date is Friday. Or at least that what other group members have said. I mines was back ordered on 9.12.14 @452a and not it says 9.17.14 317a. I’m told that means its preparing for billing/shipping. Hopefully. A bunch of us paid for priority shipping.

      • Victor

        Ground….

      • Arun

        Sounds good! Let’s hope for the best! BTW, I opted for ground. Actually I didn’t even notice that there was an option for shipping. It was kinda like that. After hours of struggle, I just selected the model with caution, rest – next next next!

  • Guest

    From the my T-Mobile page, I see ” Order in progress | Your device order #: 213114144 is being processed.” I placed the order for a 6 and a 6+ right at 3:00 am PST/6:00 a, EST with a rep. I signed the electronic agreement for both and received a text that the phone was back ordered like everyone else.

    When I try to check the status of my order, all I see is “We are sorry, our systems are not currently available. Please, wait a few minutes and try again.” How are others able to check that status of their orders?

  • Chris

    So what does it mean if the Back order is 09/14/2014
    at
    03:08:47 AM and hasn’t changed?

    • Victor

      When did u order

      • AJ

        Woke up this morning, and mine says BackOrder 09/17/2014
        at
        03:17:07 AM.

        • Yeah mine shows the same thing well 3:19 but close enough

  • Chris

    09/13/2014
    at
    11:48:23 AM with Jump in store. Card was charged overnight.

    • Victor

      Honestly I don’t know what to tell you. I order on the 12th within the first 2-3 hours. I got updated this am

      • Chris

        I’ve read some responses in regards to an older back ordered date in opposed to a newer updated one but I don’t understand which is better.

        • Victor

          At this point we can’t say if it’s good or bad so me honestly I don’t wanna spread any false hope

        • Chris

          Totally understand.

        • Victor

          I order the 6 plus space grey 64gb and supposedly that the rarest one

        • Chris

          Forgot to say I ordered the 6 64gb space gray

        • Victor

          There u

        • Victor

          Oh I order the plus

  • Victor

    for what it is worth, I just called an actual rep and was told that the space gray 64gb is on back order for upgrades, not for new customers. 

    • krmtdfrg25

      That bullshit, so we pay extra a month for JUMP so we can upgrade faster and we have to wait?

      • Victor

        Just putting what I was told I don’t know how true it is. Just posting so we can all gathering info together

        • Eboogz

          If that is the case I only have 90 bucks left to pay off my NOTE 3. I’ll be dropping them if I have to wait past Saturday. I didn’t pay the extra money over the months to just wait for whenever they feel like shipping it..

        • Chris

          I wasn’t planning on calling them, but I think I might now.

        • Eboogz

          It’s crazy because no one is giving any information. I was told by the local store that any preorders would be sent out today and held until Friday. A bunch of us still don’t have Tracking numbers.

        • Laurnzo

          And it’s only Wednesday, not Thursday or Friday. Take the chill pill and relax bruv. On another note, you have the power to do what will make you happy. If you believe leaving t-mobile over not having info or getting your iPhone on Friday, then you and only you can make the decision to go to another carrier. Good Luck!

      • laurnzo

        You don’t pay for Jump to get your phone faster or put a head of any other T-Mobile customer. You pay for JUMP to upgrade your phone every 6 months. JUMP upgrade wasn’t available on pre order day and that is why T-Mobile had the priority promotion for Jump customers. Please get it right or read what you sign up for. JUMP is a program that gives you the opportunity to upgrade your phone every 6 months as long has you have half of your EIP paid off. Its as simple as that

        • krmtdfrg25

          I was able to get my JUMP order in Friday online and I know what the JUMP program means. My point is unlike people who pay for their phone outright JUMP customers do that so we can upgrade earlier and you don’t have to wait 6 months, I joined T-Mobile in July and I have already paid off half my phone and I am JUMPing to the iPhone 6

    • Chris

      At the risk of sounding dumb, is that good or bad?

      • Victor

        Good for new customers bad for old ones if true

        • Chris

          That really sucks. Truly sucks. Luckily I don’t need the phone right away. But after talking to the great guy at the store, and then over the weekend T-Mobile saying that the Jump orders getting priority, getting news like that really sucks. Don’t know what to do than put in a serious complaint. Otherwise I’m happy with my service.

    • Brenda

      That does suck. I got the same order. Let’s see how this unfolds.

    • Cesar Fonseca

      Based on all of the comments from everybody, CS doesn’t know anything. However, every time I call, I get a positive answer like, “you are guaranteed to get your phone friday,” “your order is on track,” etc. Now, that along with the fact that I have already been charged for the order gives me a good vibe. If you haven’t been charged then your order may be delayed.

  • Gennatay

    I placed an order through Jump online for 16GB 6 Plus at 1134AM. I have not received any other communication and I have not received a charge.

    • Figgy

      Same, but I placed my order using my jump on Fri around 1000pm. Don’t know what’s going on. I’m going to be pissed if I don’t get it on Friday. Which probably won’t happen.

  • Iphone7bythetimeigetit

    I just got my Iphone 6 delivery!!! Oh wait its just for the case I ordered from Amazon. My phone is still backordered event though I ordered at 3am pst on Friday! The struggle is real!

    • Brenda

      LOL Be patient I’m pretty sure they’ll start shipping today/tomorrow. They told me Friday but I’m sure it’ll be sooner.

      • Eboogz

        Do they usually ship before the release date or on the release date?? I pre ordered with Next Day air as the shipping option.

        • Brenda

          I think it depends. I’ve never really pre-ordered a phone, but the CSR I chatted with told me that they’ll ship out Friday (at least my phone) and I’ll receive it Monday because I am a JUMP customer and used it so I get priority shipping.

        • Eboogz

          I have JUMP too. Whats the point of Next day air if you receive it the same as anyone else who ordered with standard shipping? The lesson learned for me is that I will order directly from Apple and avoid Tmobile at all cost, this is ridiculous!

        • Brenda

          I completely agree. They should refund our shipping charges. This thing is such a headache. I would have preferred to pay the whole amount rather than go through this crap. Kind of wish I would have stayed with Sprint or gone else where.

        • Brenda

          If we get priority shipping, shouldn’t they refund our shipping costs. It’s BS advertisement

        • imxkal

          I ordered with one day shipping as well. From the previous comments, it seems like T-Mobile is the only carrier that actually ships on the release day while other carriers will have it at your door step on delivery day.

  • TwinSon

    I think everyone should chill. T-Mobile is doing the best they can to make sure they can get as many orders fulfilled as quickly as they are able to. You’re not being lied to, deceived, tricked, or bamboozled. Blowing up CSR demanding answers they don’t have will get you nowhere. The reality is that most who pre-ordered their phones on the 12th and hopefully the weekend will have their phones in a timely manner. Others may have to wait a bit but that’s the nature of the beast. The wait isn’t going to kill you.

    • imxkal

      True, what is frustrating is that each CSR is saying something different. Also, this happens every iPhone release, shouldn’t the carriers have learned by now?

      • laurnzo

        Don’t take it offensive but, shouldn’t you have also learned by now if it happens on every iPhone release. Not trying to make excuses for T-mobile because they should have known better too but Apple should take the biggest blame. Every iPhone release has been an issue, not just from carriers but Apple themselves. I bet the enjoy the commotion because it it creates more desire to have the iPhone. Just my thoughts…

        • jeffy

          Don’t take it as offensively, tmobile or apple don’t need to solve the problem or update servers because this only happens once a year ever yyear and then cost to maintain the servers is way to high for apple or tmobile specially for one day every year.
          Apple can and has learned but every year the initial orders are way too high.
          Apple made the phone in May and placed the order there’s no way you can expect china to ship 4 million iPhones, they’re working 14 hours a day and apple never wants them to deliver the first day. They like to create the hype.

      • TwinSon

        People should take everything CSR says with a grain of salt. The reason this happens every release is because demand outstrips supply EVERY release. They made more devices this time around and it still wasn’t enough. People should know this by now. Believe me, I’m antsy too and so is my roommate. I JUMP’d my 5S for the 6+ 64GB Space Grey and he added a line for the same thing. I haven’t been charged yet even though my order was placed Friday but I’m not going to die over it. There’s literally no reason to stress over something as trivial as launch day because:

        A. The time is GOING to pass whether you stress about it or not.
        B. I’m pretty sure everyone here has a phone to use until their iPhone arrives.
        C. I haven’t even got a case yet
        D. It’s still just a phone.

        Oh, and one more thing….EVERYONE needs to get off this “Backorder” conspiracy. It’s a generic term. If a store doesn’t explicitly have that specific in stock INSIDE THE STORE then technically it’s “Out of Stock” or “Back Ordered”. T-mobile already explained this, you’re not getting slighted.

        • imxkal

          Same here. I started freaking out when I first pre-ordered a phone and to be honest, in due time all back ordered phones are shipped in a timely manner. I don’t understand why some people are thinking about cancelling the order when the phone isn’t even released yet.

        • TwinSon

          That boggles my mind that people would rather cancel their order over a day or two of waiting and risk having to wait weeks instead.I guarantee that if you go to T-Mobile, they will only have 16GB models in stock (because that’s all they carry) and be forced to order yet again.

        • imxkal

          Exactly. Enjoy the weekend and the phone will be delivered the weekday. No need to cancel orders and freak out about it.

        • illy

          I forgot about a case, lol. My sister was trying to JUMP to the 6 too but her phone fell and her screen is cracked so now she needs to pay $100 down payment + $175 deductible. She can wait. lol

    • Eboogz

      @TwinSon:disqus I understand what you mean but I’m sure most of us had a really bad experience online on the pre-order day. T mobile, at least where I live only have the 16gb devices in stock. Everything else has to be ordered. This dissatisfies customers in my opinion. With all the confusion I would have much rather went into the store and ordered it from there. CSR reps often don’t help the situation.

      • TwinSon

        Let be honest with you. T-Mobile doesn’t care anything but base Models of ANY DEVICE in store. Want to know why? Because the majority of customers only buy base model devices because normal consumers don’t use a ton of space on their phones & their EIP plan’s advertise $0 down for Base models. It’s that simple. My friend is a Store Manager at T-Mobile, she ordered my phone, my roommate’s phone, and she ordered 2 for my parents who are switching from AT&T.

    • Not Convinced

      Not necessarily; as I have been deceived. My order was cancelled due to a declined transaction that was never processed with my bank. That’s either a computer system glitch or a deliberate method to remove early orders to accommodate Jump orders. As I have been reading this blog for days, I’m not the first person who’s had suspicious order canceling.

      • TwinSon

        There is nothing deliberate about it. Errors happen. You honestly think they are going to treat someone else’s money as more valuable than yours? I seriously doubt it. You’re just a name on a screen with an order that needed to be filled, they aren’t discriminating. I sympathize for your situation though, that’s rough.

        • Not Convinced

          Of course I don’t think its to treat someone else’s money as more valuable, but when you make an announcement that you will be prioritizing a certain group of orders over everyone else’s, then naturally within your system something has to be done to accommodate your promise. Apparently, since orders can’t be edited, so they say in CS, then conjecture would be deliberate cancellations if it’s happening to more than a few consumers.

        • TwinSon

          They already explained why they prioritized JUMP! members over the weekend, because there was an issue in their systems that made it near impossible for them to place orders for that specific type of customer. Is it fair to the person who uses this service to not be able to order a device because their systems crashed? Not in the slightest. It took my friend ( Store Manager) all day to get my order placed because of JUMP!. It’s an unfortunate situation for everyone.

        • Not Convinced

          Hmmmm, in the same regards, Jump consumers are benefitting from a glitch. I am suffering from a glitch, neither situations are fair. I ordered prior to most and am paying full-price, it’s not fair either way! We all lose, as in the consumers, no matter which category.

  • NerdRage

    The Estimated Delivery Date is still present , its just hidden. As is the Tracking ID …. Those of you that know how to view the page source look for :

    Estimated delivery : 09/18/2014

    Tracking ID :

    And yes… your welcome.

  • Not Convinced

    Everyone phones have begun shipping today! I know this why? Because I received a lovely little text message from T-Mobile today advising that my order was declined upon shipping today. The crazy thing is that when I called B of A they advised me that they have no authorization attempts from T-Mobile, I had them check back to 9/12/14 and still nothing. I ordered an iPhone 6 gold 64gb at 4:24am PDT on 9/12 by phone with CS. CS confirmed my phone was shipping today besides that. It seems orders are being purged by non-jump customers to make accommodations in inventory. Totally unfai, and they claim there is nothing they can do concerning my cancelled order. I have now emailed And tweeted John Legere. Let’s see if he can do anything.

    • Carlos Jimenez

      Did you order online, at a Store or over the phone?

      • Not Convinced

        Phone

        • Carlos Jimenez

          Most likely the rep typed in the wrong credit card number or billing address. That’s what Im thinking is gonna happen to my order as well since I didn’t see any authorizations or holds in my bank account.

        • Not Convinced

          All of my payment details were entered properly according to my order. I think this is being deliberately done to customers to accommodate JUMP.

    • Brenda

      Also emailed him about this mess. We need to get compensated somehow.

      • Not Convinced

        They advised they could replace my order and I’d be at the back of the line or to wait in Line on release day at a store. That was an awesome suggestion after staying up all night for the pre-order and enduring a 4 Hour late start on the site. This is unacceptable.

        The crazy thing is that I pay full price for my phones and was a pre-pay customer. I decided to switch to post-pay and shit hit the fan. I have been a post-pay customer for 1 week today, but if I have to go to a store on Friday to buy an iPhone 6. It will be at APple, not T-mobile, for a full price one and I’ll be switching to AT&T, for sure.

      • Not Convinced

        I switched from pre-pay to post pay one week ago and this is what happens when you join the system. If this error can’t be corrected and I have to go to a store on Friday, I will visit an Apple Store, pay full-price for unlocked just as my order with T-mobile, but the only difference is I will activate on AT&T, as many people are planning to do because of this ill-managed pre-order.

        • Brenda

          Good idea. Too bad I work Friday.

        • laurnzo

          Why ain’t you with AT&T to begin with. Funny how people run their mouth for nothing.. hahahaha

        • Not Convinced

          I believe you meant, why aren’t you? It’s funny how people run their mouth and improper grammar flows out!

        • Laurnzo

          Wow..what a cheap come back. Last I checked.. no is no such thing as proper grammar when it comes to typing in forums/chat etc. But thank you, internet grammar police for your correction. Going back to the previous issue. I hope you called AT&T to know you are coming..Ha!

    • Not Convinced

      So it gets even more ridiculous! I spoke with an additional CSR, April #221153, if this is truly her rep. #. She proceeds to assure me that my order has not been cancelled and that it was a system-wide glitch. Remind you, that a CSR supervisor, 1 hr. ago, advised me that my order was indeed cancelled and that there was nothing they can do but replace the order, or suggest I go to the store. This is ridiculous; when a CEO needs to get involved with such low-level transactions, there apparently is incompetence with the retail division and something needs to be revised!

  • David Spitzer

    My card was charged yesterday morning around 11:30am – ordered in store on the 12th at 1:30 pm, jump, iphone 6 space grey, 128gb – still no change in my order status – sad face

    • David Spitzer

      i just talked to t-mobile and even though they charged my card they have no way to tell me the status (strange). He told me likely this week if my card has already been charged but you wont know until you get a shipping text – ugh patience is not one of my virtues

  • Simon

    Just had a lovely conversation with an online rep. I placed an order for a 64GB iPhone 6 in Space Grey on Sept. 12th at 8:30am EST. They put a $1 hold on my card which is fine. Order history showed “Pending Shipping” and the usual Back Order thing. Yesterday, I got a new temporary authorization on my Amex for $171 and today the $1 hold was removed. I assumed this was good news. I went on my account today and my order history was updated today at 3am to “Back Ordered”. After talking to the rep, she told me that many people were shifted to back order as they didn’t get enough stock of iPhones. The “updated timeline” is now 6 weeks (I call B.S.) for orders placed on the 12th. I don’t even know what to say to that… Tried to call her out on it, but she said there’s always a chance I might get it before 6 weeks are up. Very reassuring.

    • Brenda

      That stinks especially if you bought the regular iPhone 6 not the Plus. Apple really should have made more production for the release. I think they do it to get attention.

    • Jonathan Drew Rudd

      Same thing here

  • jeffy

    Has anyone’s iphone 6 is space grey 64 GB already shipped or actually any iphone shipped? Was it jump or regular and what’s your estimated delivery date? And when did you order? Please no BS. I don’t care, I just wanna know if they’ve started shipping

    • Cesar Fonseca

      one guy said he received a tracking number for his 64gb iphone 6. He commented this morning on here.

      • imxkal

        A few people have received tracking #’s as well.

    • mikey

      That would be me. I got a tracking number early this morning and status shows as shipped. space gray 6 64gb. tracking number from ups and all and it shows up in their system.

  • guest

    i pre ordered on the 12th around 7 30 8 00 eastern time at the store and it still says back-order. but im still gonna wait in line for it at the apple store. that’s what im planing on doing if i can get one ill cancel the pre order

  • Cesar Fonseca

    I don’t know if this is common knowledge or not but dialing #875# from your iPhone’s dialpad will give you the latest update on your order… More convenient than having to login to the actual tmobile site.

    • Brenda

      It says that its currently backordered and that’ll receive a message when in stock and shipped.

  • ….

    This is a mess!!!

  • jan

    yesterday, i got pending charges $933 on my amex,$1 hold was removed

  • illy

    I’ve yet to receive anything. I placed my order on Saturday the 13th. No charge on my card, nothing. I have already authorized EIP and everything. When I log on to my order status it just says “Back Ordered 09/14/2014 at 03:16:40 AM”

    At this point it’s just a waiting game. Not sure if it’s worth calling to demand any sort of bill credit. They didn’t exactly promise that we would get the device on/by release day. I used to work for T-Mobile and remember working on the iPhone 5 release day — when T-Mobile finally got Apple and my goodness that was hectic. iPhone 5S Gold was also ridiculous. Everyone just needs to be patient. Not having the phone isn’t going to kill you.

  • Jaramie Black

    Update: I got the text this morning that my order will be here next friday the 26th. I thought it was for my two iPhones, but apparently its another order that I placed. I was not happy about this when I talked to a T-Mobile rep because they really need to start getting this ball on the road. The only reason I preordered was because I thought it would make my life easier than going to a store and not knowing if they had what I wanted. This pre order has been a complete disaster and I will never trust T-Mobile with this crap again.

    • jeffy

      When were you charged? And what phone did you order and what kind of shipping?

      • Jaramie Black

        I haven’t been charged. I received a text message from T-Mobile telling me my order should be at my house by next friday. I did the standard ground shipping for a 64gb iPhone 6 and a 64gb iPhone 6+.

  • AJ

    Who here ordered the iphone 6+ on friday the 12, early, without jump?

    • Dee Winn

      I ordered the 6+ space grey 64 gb on Friday around 5:30 am CST without using jump. It now says back ordered on 9-17-14 at 3:17:31 am.

      • Chu

        Same, ordered the 6+ and it was originally showing 9-12 backorder date, but now it shows 9-17-14 at 3:17 am.

        It seems like non-JUMP customers who woke up early to pre-order got their priority bumped by JUMP customer after all :(

        • AJ

          I hope not.

        • Martin Robertson

          It seems this is the case. I think it’s pretty shitty that people woke up early for no reason, honestly.

      • AJ

        I preorderd the 6+ 128gig

        BackOrder 09/17/2014
        at
        03:17:07 AM

    • Ping Zou

      6+ on the 12th 9.30am EST, shows backordered 9.17 3am

    • Victor

      I did at 9.45 eastern about 2-3 hours into the start of pre orders eip upgrade

    • Martin Robertson

      Ordered at 7 AM Eastern (soonest I could get the system to accept my order) no Jump. Status is still BackOrder 09/17/2014 at 03:17:09 AM. My card has been charged though.

  • I ordered the iphone 6 Plus 64gb silver on sunday morning as an upgrade not jump and it said my order will delivered by 9/23 but now its gone!!! hopefully i still get it by that day or THAT WEEK!!!

  • TwinSon

    I don’t know if this is going to make anyone feel better but T-Mobile has been tweeting yesterday that ” All customers will start receiving shipping confirmation tomorrow! :)”

    Hope it helps, if not, oh well.

    • illy

      Where did you see this? I see multiple Tmo twitter accounts so it’s hard to keep track.

  • ImHomeNow

    My 64gb Silver 6 (not plus) will be here Friday! I ordered mine at 7:10am on Friday through the Loyalty department. They were so certain that I will get it Friday that they guaranteed it in writing on my account OR I will only pay 50% of retail! I called back and the second rep confirmed the notation on my account. As much as I would like the discount….I think I want the phone to be here Friday instead. Or if it comes on Monday, it will be a sweet deal all around!! My card was charged yesterday, backorder date was updated to 09/17/2014 3:09am.

  • ImHomeNow

    Welllll……. My 64gb Silver 6 (not plus) will be here Friday! I ordered mine at 7:10am on Friday through the Loyalty department. They were so certain that I will get it Friday that they guaranteed it in writing on my account OR I will only pay 50% of retail! I called back and the second rep confirmed the notation on my account. As much as I would like the discount….I think I want the phone to be here Friday instead. Or if it comes on Monday, it will be a sweet deal all around!! My card was charged yesterday, backorder date was updated to 09/17/2014 3:09am.

    • illy

      Wow, what a sweet deal. Kind of hoping you won’t get it on Friday so you can get it 50% off. LOL. Is that mean?

    • ImHomeNow

      no I kind of feel the same!!

  • Carlos_Danger

    I just got my tracking number. My Tmobile confirms this. Log on to your accounts as you’ll probably see it there first before you get a text or email. You can also try #875# but it may be updating. I ordered the 6+ 64 GB Gold.

    • when did u pre-ordered?

      • Carlos_Danger

        9/12 at 5:30pm EST, NYC

        • AJ

          seriously? thats later than when i preordered and i didnt get anything yet.

        • Eboogz

          Congrats on the order. I’m confused a bit. I ordered almost 12 hours earlier. I wonder how they are prioritizing these orders?

        • AJ

          Thats exactly what I am wondering.

        • Carlos_Danger

          Thanks..I’m not sure how they are doing this..It’s confusing as hell. I hope everyone gets their phones shipped soon.

        • Ping Zou

          really…ordered mine 9/12 at 9.30am EST, still nothing

        • Chu

          Are you using JUMP?

        • Carlos_Danger

          Yes

        • Cesar Fonseca

          Im sure everyone that ordered a 64GB iphone 6 will get theirs. Keep in mind they have to update millions of accounts with tracking numbers. Im sure it’s somewhat of an automated process but it still takes time to update the info.

    • Dude

      I ordered at 4:13pm on the 12th using jump! And there’s no activity on my account

      • Carlos_Danger

        I’m a jump customer as well so I’m just not sure how they are allocating the phones. I did order the gold color so I’m wondering if that has something to do with it?

    • jeffy

      Did you use jump or regular and at what time?

      • Carlos_Danger

        I used Jump at 5:30PM EST

  • David Spitzer

    still “processing” Shakes fist at Iphone sky god

  • Rupesh

    I ordered on the 12th at 10am. then got the backorder text like everyone else. Just logged on right now and it has SHIPPED. #875# still shows backordered so don’t go off of that!
    Ordered the I6 16gb

    • Zi

      Were you charged on your credit card??

      • Rupesh

        I was indeed. Got charged yesterday afternoon.

        • mel

          Did you get an email with your tracking number too?

        • Rupesh

          No tracking number yet. Just the fact that it went from Backordered to SHIPPED on My.tmobile

        • Chris

          How are you able to see updates at my.tmobile when I can never be able to access my order, all I get is a error message of being unavailable. When I have been charged and order on the 12th at 5:30 am CDT

        • Rupesh

          Dave, I’m not sure but each and every time i log onto Tmo, i am able to get in and see my order status without any issues or errors.

        • Chris

          Yea I do not understand how you are able to log in and check it every time and I have attempted several times and all have failed with same error messages of being unavailable.

        • laurnzo

          Dial #875# and see if it gives you any updates. I’ve been on and off my T-mobile page 20 times and counting today and haven’t had any issues logging in.

        • Chris

          Dialing that just shows the same message I received earlier this week about being on backorder. But I’m hoping I get some sort of notification due to the fact I have been charged and I know it is in the process of preparing for shipment

  • TwinSon

    Starting to see people getting ship confirmations….just like T-Mobile said they would today.

  • Cam Fas

    Downloading Ios8 and backing everything up on my ipad and iphone going to call tmobile on wificalling after its done

  • jeffy

    I’m really hoping my 6 64GB spacegrey without Jump! that i ordered on last friday gets shipped today, otherwise I camp out thursday night.

  • David Spitzer

    Back Ordered 09/13/2014 at 03:05:48 AM
    Order Placed 09/12/2014 at 01:35:56 PM

    SHIP SHIP SHIP SHIP lol – probably anytime (hopefully)

    • Chase Benefield

      Mine was like right at the same time

      • David Spitzer

        did you get your ship notice yet?

  • illy

    Does anyone here bank with Navy Federal and gotten charged yet? Order placed 9/13 for 64GB Gold 6.

    • Dave

      Yes, and yes. 6+, silver, 128gb, charged last night

      • illy

        Hmm, I haven’t gotten charged yet.

    • Monica

      I bank with them and got charged yesterday but still showing as back ordered. I ordered 9/12.

    • bisayan

      Ohhh hello to my fellow navyfcu member…Ordered ip6 and 6+ 9-12 @ 5am ct no charge yet from nfcu (:

  • eagle

    6+ Gold 128 Ordered on 9/12 7:30am EST. No pending charge on my card and order status still shows back-ordered on My T-Mobile. If it doesn’t ship this week as promised all of you that are in the same boat as me that ordered on 09/12 and are disappointed should email John Legere CEO at john.legere@t-mobile.com. One of his associates will respond to you and call you by phone. This happened to me after sharing my disappointment with the launch last week.

  • Cam Fas

    We know the real problem is the fact that tmobile wont have anything other then the 16 gig 6plus in stores apple should of started at 32gigs I wouldnt of ordered the 128gig if I didnt think it helped my chances of getting it on launch day 16gigs should be phased out

    • Jaramie Black

      I could not agree more.

  • JASON

    How many people here ordered the 6 PLUS not the 6 and shipping status please

    • AJ

      ordered 6 plus 128 gig and still says backordered

    • Jaramie Black

      I ordered both but I havent had any update. Still on back order.
      iPhone 6 64gb and iPhone 6+ 64gb

    • Dude

      6+ space 16gb back ordered still

    • eagle

      6+ 128 Gold ordered on 09/12 @ 7:30 am EST. No pending credit card charge. Still back-order status

    • Ping Zou

      ordered 6 plus 64 gig and still says backordered

    • 6+ 64 silver still backordered not charged my account yet ordered 9:20am est 9/12

    • Kenisha

      6+ 128gb space grey no update to my account and haven’t been charged yet :(

    • Dave

      6+ silver 128g, backordered still, but card charged last night

      • Caitlyn Moreno

        If they charged your card, it’s gonna ship soon. They charged my card yesterday at noon and it just now updated my order to shipped.

        • Dave

          I was shocked given what I have been reading here. Hopefully they are spinning up their fulfillment process for everyone

    • Jason

      Thanks everyone, If I don’t get my card charge by Friday morning or get the 6 plus at the store then I am canceling!

      • Dave

        I dont think you will find any 6 plus at the store. If you do, it will be 16gb. I am not sure if/how you can cancel before receiveing the phone your odered online.

    • Danielle

      6+ 64gb silver, no shipping status, backorder time changed to 3.17am today. ordered it at 5am pacific time on friday.

    • Gennatay

      6+ 16GB
      No pending charge.
      Ordered 9/12 1134AM PACIFIC

    • Camille

      6+ 64 GB space grey, ordered 9/12. backordered 9/13, and no cc charge.

  • jeffy

    Any non Jump! customers got shipment notification specially who ordered iPhone 6 64 GB black?

  • Chris

    What I do not understand is why can certain people check their order status through the T-Mobile website and see any updates provided to them, while I’m here never been able to access it. Always get the error message of being unavailable? When I’ve been charged for my order and order it on Friday the 12th at 5:00am CDT

    • bc

      Same thing for me! I order at 5 PST

      • Gigi

        Same thing here. I’m on the phone with CS and they say it’s because I ordered my phone at the store.

        • Chris

          You see, that there does not make sense what so ever, why? Because pre-ordering devices go through the same system each T-Mobile CS Rep uses and all have to go through one system to take all orders in the fashion it is received?

        • Gigi

          I spoke with a CS rep and a supervisor. CS rep says phones not getting shipped until Friday and I’ll receive it in a few weeks. She says that not even able to see my order on her system. That’s when I ask to speak with a supervisor who says it’s first come first serve for everyone including jump I informed him of the promotion over the weekend. He didn’t know about it. Asked to speak to his supervisor. While holding call was lost

    • Christo Garza

      I have noticed that if I try checking my account on IE it does not display the site properly. I keep getting a notification that the site has been modified to protect against cross-scripting. Whatever modification that IE is making causes the My Account site to give error that service is unavailable.

      I have to use either my mobile (WP8.1) or Chrome/Firefox to view My Account info.

  • jpcastill

    BackOrder 09/17/2014 at 03:18:33 AM

    what does this mean? Silver iPhone 6 Plus 64 GB

    • Simon

      I have the same exact message. I tried asking the online care rep, and was told it’s a 6 week backorder but that just doesn’t sound right…

      • jpcastill

        that doesn’t, i called and they said they don’t know, thanks t-mobile..

        • Simon

          They’re just so helpful!! I realize it’s not their fault, but T-Mobile as a whole needs to get it together.

        • jpcastill

          i got mine at 6:30 AM PST pre order and processed 9AM, and backordered the next day, and now this new update shows. i need to know will it ship for the release?

    • Vic

      When did you order your phone and was it JUMP!?

      • jpcastill

        Sept 12th at 6:30 and processed 9AM PST. Non-Jump

  • Caitlyn Moreno

    Finally shipped!

    • imxkal

      Hope mine ships soon :(

    • jeffy

      What did you order? When? and what size? jump or non jump?

      • Caitlyn Moreno

        Friday around 5PM, JUMP, iPhone 6 64 GB Silver

        • jeffy

          Enjoy your new iPhone! I hope I get my non jump iPhone 6 64 GB too.

    • eagle

      What model? Date ordered? And Jump upgrade?

    • achatoff24

      When did you order yours? Are you jump and which model?

    • bc

      Is it 6 or 6+ ? Jump or non jump ?

  • imxkal

    Anyone a new customer who is porting number to T-Mobile get any shipping information?

  • jeffy

    I really really really hope they start shipping non-jump! iPhones too. :(

    • Chris

      Yeah that is what I am realizing right about now, that T-Mobile is indeed shipping out more Jump Customers than non-Jump customers. Which is a debate that can go on forever but like you say, hope they start shipping non-jump as well soon..

      • eagle

        If they don’t ship my non-jump order placed early on 09/12. I plan on emailing John Legere and giving him hell. It’s disappointing but his office usually replies to emails with a courtesy phone call.

        • Chris

          Exactly, why take the time of our lives and use it to stay up late or wake up early to “try” to even pre-order a device on a website that does not even work properly, and finally when people get their devices ordered, get slammed with several ads about “JUMP customers come first”. If that was the case, many people would of given second thought of going through the pre-order process

        • eagle

          I should have been savvy enough to have my order guaranteed for shipment on 09/19 as on other commenter did when he placed his order on 09/12.

        • Chris

          Same here, I should of made them have a written promise on my account, confirming the delivery for the 19th.

  • eagle

    Anyone with a 6 PLUS in Gold get a shipment confirmation? If so are you jump? And when did you place your order.

  • jpcastill

    So if your order was updated at 3AM yesterday to backordered again that means your not the first wave then? even though you ordered on the 12th in the AM…

  • imxkal

    Great…my AT&T line iPhone 6 128GB silver just shipped ETA Friday. Makes me kind of regret switching to T-Mobile….

  • David Spitzer

    Just a side note DO upgrade your current phone to IOS 8 and make sure you have a local backup and or icloud backup with IOS 8 – It has been my experience that iOS versions will not restore to different versions than the backup – If you want to restore your setup on your new iphone 6 that is

    • Caitlyn Moreno

      Thank you for sharing! Wasn’t gonna update ios8 till my new phone came in

      • David Spitzer

        IT is not a problem everytime – but I am a developer for Apple in my spare time and restoring to different version can be hit and miss at best! plus once you upgrade you will likely get a ton of app updates – better to work it all out in advance so your not stuck staring at your new phone while it updates or even worse have to build it from scratch again

        • Carlos Jimenez

          Phones will restore from a back up from a older version of iOS. But you cannot restore a let’s say ios 8 backup on a ios7 phone.

        • David Spitzer

          Thats is correct but I would still recommend updating your current phone and restore an IOS 8 backup to IOS 8 phone – remember IOS 8 was just released today so doing the upgrade first will likely minimize potential heartaches when your new phone arrives – just my 2 cents. It no fun to get a new toy and have it not work straight away

  • Kenisha

    Yeeeeees! just got charged FINALLY!

    • AJ

      Same here! Getting closer.

      • Kenisha

        Congrats!

  • Billy

    How late can I cancel the order (JUMP) and still be able to do a JUMP in store on Friday?

    • Carlos Jimenez

      I think it takes 2 full days to reset

  • David

    So just to be straight those of us who are on JUMP and pre ordered the iPhone 6+ in space grey still haven’t gotten their cards charged or received shipping confirmation???

    • lol, I haven’t gotten anything. Two 128GB iPhone 6 Plus is what I order, space grey and gold. I ordered on 9/12 @ 9am CST

    • Kenisha

      I just got a charge, hold tight yours may be coming soon :)

      • David

        When did you pre order?

        • Kenisha

          Sept 12 8:41 pm EST

        • David

          Congrats man! I hope I’m next soon…I did a JUMP pre order on 9/14 at 3:30pm EST

        • Chase Benefield

          We’re you JUMP Billy?

        • Kenisha

          Thanks and good luck

        • Camille

          This I don’t understand. I placed my order at 6P EST, using JUMP, for a 6+ 64GB space grey. Regardless of the JUMP order, my order was placed earlier and I still haven’t gotten any kind of notice. This absolutely sucks!

    • Camille

      no. nothing.

    • James

      Correct.

  • aznhomieboi1689

    I’ve been charged!!!! :D iPhone 6 PLUS Gold 128 GB ordered 12th at 2:20pm PST

    • eagle

      Jump?

      • aznhomieboi1689

        Non-JUMP

        • eagle

          Wow. Enjoy. I hope I get my card charged now, seeing I ordered 10 hrs before you.

        • aznhomieboi1689

          you will! I think it varies by bank as well!

    • Danielle

      lucky

  • Chase Benefield

    I ordered at 1pm central, iphone 6+ 64 gb GOLD. I haven’t gotten any updates accept the BACKORDER: 3:19 AM. I’m a jump customer but did an EIP upgrade. I’m not sure if that means I get priority or not. Anyone of an idea of when I’ll get mine?

  • Aiselcat

    Well, looks like I won’t be getting my phone this week. No CC charge and My-Tmobile shows Backordered – 9/17/2014 – 3:18:07am. Ordered a iPhone 6+ 64GB Space Gray around 9:10am EST on the 12th. =/ I give up! Lol my current phone is broken, but I refuse to keep stressing over this situation and Tmobile’s lack of consistent and current information.

    • eagle

      Keep checking the card you charged. I just got the pending charge on my card. Ordered 6+ 128 gold on 09/12 7:30 am EST

    • eagle

      And btw, i have the same back-order status and day still showing up on my account despite my card being charged

      • Aiselcat

        I had a $1 charge on my Discover account up until yesterday. The representative I spoke with this morning also said the phones wouldn’t ship until Friday… So frustrating and painfully amusing.

        • eagle

          The reps really don’t know anything. By that they didnt know of Jump priority, delay in launch, and website problems. All I am going by is if and when your card gets charged that means you will be getting a shipment notification soon. I hate it but, that’s the only true statement I am willing to take to heart. Everything else is speculation by the reps or anyone else.

        • Aiselcat

          True. Sigh.

    • Simon

      I got a charge, but I have the same Backordered status as you. My timestamp is 9/17/2014 – 3:17:45am.

      • Aiselcat

        Did you order the same phone? Started to think the 6+ 64GB Space Gray is the minority in the bunch

        • Simon

          No, I got the 6 (not plus) 64GB in Space Grey

        • Aiselcat

          Ah, I see…

      • eagle

        It should change once they ship the phone. Which should be soon considering the card was charged. I expect shipping as early as today if not by Fri at the latest

        • Simon

          The rep I spoke with said I shouldn’t have been charged and it should only be a hold. Problem is, I can’t tell if they charged a new hold amount of $171 or it’s a processing payment.

        • eagle

          A charge is the same thing as a hold, except the charge shows on your statement. I have a pending charge from t-mobile that showed 30 min ago. This charge did not show even when I ordered the phone on 09/12. Besides I was told I would not be charged until the phone is shipped. They didnt mention a hold on credit

  • William

    Ordered with Jump! on Sunday(around 3pm pst), iphone 6, 64gb. just got charged on my credit card!

    • Dude

      I ordered on Friday with jump at 4:13 smh

    • James

      Ditto. Ordered with Jump! Sunday afternoon (PST) and just got notification that my card was charged.

      • WIlliam

        does your status still show backordered? Mine does

        • James

          Yes. Still shows backordered along with my iPhone 6 Plus, I ordered two days earlier. It looks like they are shipping the smaller sized phone first. :(

        • William

          what shipping method did you use? i shipped ups ground.

          seeing as how our sunday orders are being charged already… i honestly have no idea how tmobile is organizing order fulfillments. makes me feel bad for everyone who ordered before me and hasnt gotten a charge or anything… Sit tight everyone!

        • James

          Shipping method for the 6 was USPS or snail mail. The 6+ shipping was upgraded to two day but has not been charged yet.

      • WIlliam

        and also, which shipping method? i’m shipping with ups ground

  • Doctor Dan

    I ordered at 3:30 AM on Friday the 12th, stayed up most of the night waiting for the website to work and finally called when customer service opened. I signed the EIP as soon as they sent it to me. According to my order, that was processed around 4:50 AM PST the same day. Now my backorder shows 09/17/14 as the order date. I called customer service and they said that since I ordered so early, I should have mine on the 19th. However, she had no idea about Jump orders being prioritized, so I’m taking what she says with a grain of salt.

    So far no charges on my credit card, I never even saw the $1 authorization hold.

    • Cesar Fonseca

      you ordered before me and I was charged yesterday. My status is still backordered since the 13th but I placed my order on the 12th at 4pm ET.

      • Doctor Dan

        I sincerely hope this is simply a case of them having a lot of orders to process and that my phone will arrive on Friday. If I don’t get a shipping notice by Friday, I may have to consider switching to Verizon, which would be a shame as I like a lot of what T-Mobile has done, but if someone orders within an hour of pre-orders going live and gets the phone later than people who ordered later in the day/week, then something is very wrong.

    • eagle

      Be vigilant. I ordered an hour later and just had my card charged. No jump, 6+ gold 128

    • mike

      same here iphone plus gold 64gb i ordered on the 11th 12 midnight im in nyc still nothing.. they told me the same thing

  • Danielle

    This is depressing, ordered at 5am pacific time after trying for hours online…. silver 64gb 6+, no updated shipping, no charge on my card, the only thing that changed was the “backorder” time from the date i ordered to “backordered 3.17am” today…. priority shipping.

    • i ordered at 9:30am est and today my status changed to BackOrder 09/17/2014 at 03:17:48 AM
      I am in the same boat no charge on my card either

      • Danielle

        yeah this is lame as heck, I’ve never done a preorder before but considering i knew how popular this phone was going to be i was really excited. i think the worst part was staying up all night when i had to work the next morning at 5am… and people who ordered almost an entire day after i did and did not waste their entire night are already getting confirmations.

        • April S.

          I ordered at 8am ET on friday- non-jump – iphone 6 – 64gig – in gold. My card was charged this morning -my order status was changed to this today: BackOrder 09/17/2014 at 03:17:12 AM

      • Not Convinced

        I had the same status change earlier this morning. I ordered at 4:29am PDT on 9.12.14 and then at 7am this morning I got a text that my order was cancelled, so watch out!

  • jeffy

    Any non jump phones got shipped? Any one?

    • AJ

      nope not yet but my card was charged so im assuming soon it will be shipped.

  • guest

    I just got a tweet from a CS rep telling me that customers will get shipping conformations tomorrow but they were saying that we were supposed to get it today so I dont know what to believe.

    • Not Convinced

      I just had a CS rep tell me my order isn’t cancelled, after receiving a text that it’s cancelled, it showing as cancelled online, and a prior CS supervisor confirming it’s cancelled and needs to be replaced. I absolutely at this point don’t believe anything they say.

  • Victor

    How in the hell? I order 9.45 est on the 12th

    • Shawn

      Bahahahaha 2:00a pt 9/12… Still haven’t heard nada

  • Jaramie Black

    Welp another updated for me: A T-Mobile Senior Manager gave me call about my bill and a few other issues. While I had her on the phone, I asked her to check the updated on my order of a iPhone 6 64gb Silver and a silver iPhone 6+ 64gb. She put me on hold for about 2 minutes then came back and told me I am on the first wave of orders and shipments, but the estimated timetable is 4 to 6 weeks. I purchased these phones on Friday the 12th at 6:52 am EST. I think I will show up at my local store on Friday morning at like 6 am and just purchase the phones there. This is unacceptable in my personal opinion, considering some people who have had their cards charged, a tracking numbers, and a ETA before me. I have been a loyal customer for 12 years and this is insane.

    • Shawn

      Loyalty? Thing of the past now is all about Jump!….

    • eagle

      I would keep checking your card for a pending charge. I ordered 6+ gold 128 non-jump on 09/12 at 7:30 am EST. I just got the pending charge no more than 30 min ago

      • Jaramie Black

        I will continue to do so, but this is just ridiculous. T-Mobile and Apple have failed the consumers but I am trying to be as patient as possible. Its difficult when I see people who ordered after me getting confirmations.

        • eagle

          I know how you feel. I am still comcerned because my backorder status has not changed despite the card being charged. I do hope you get charged before the day is done.

        • Jaramie Black

          Thanks

  • Ashlee

    Ordered 6+ at about 1pm on Friday , due to the website never working and in store computers down as well. No charge, no update besides the order date now saying backordered on 9/17 at 3:20am. What the heck is going on here?! So frustrating

  • jeffy

    Can you all cancel your orders, I need to get my iPhone. :)

  • Carlos Jimenez

    Card just charged. Ordered on the 12th at 5:20am pst. Ordered a 128 go 6 plus silver.

    • DaDoctor

      Same here card just got charged. Hopefully thats a good sign! 6+ 128GB original order date/time 12th @ 4:51AM

      • jeffy

        That happened to me yesterday and they still haven’t shipped it so you’ll most likely have to wait. :( I know it sucks!

    • Jesse Quezada

      Did your order status on t-mobile changed to backorder 9/17 or it stayed the same

      • Carlos Jimenez

        Still shows as back ordered but according to tmobile once they charge your card is because they are about to ship out the device.

  • Jaramie Black

    Update: My bank account is now pending: TMobile upgrade is what is says!

    • HeyMae

      I just checked my card too! Tmobile upgrade! (:

      • jeffy

        That happened to me yesterday and they still haven’t shipped it so you’ll most likely have to wait. :( IT SUCKS specially after getting charged.

        • HeyMae

          You’ll get the update info eventually. It’s charged because it’s going to ship. I was told that from day one before any of these messes occurred. (:

        • jeffy

          Yeah! I really really really really really wish you’re right lol. Good luck in your quest for getting an iPhone.

    • jeffy

      That happened to me yesterday and they still haven’t shipped it so you’ll most likely have to wait. :((

  • jpcastill

    Just called t-mobile, i made him guarantee that i will have it shipped on the 19th and call the 20th to get the tracking number. Told him write it in the notes. So i have some gain on my end to call on the 20th if they don’t have it shipped, so i can say they broke their promise and there is some making up to do. *********0*********** Thanks Gerry :)

    • Lorenzo Emerson

      Dude that won’t get you anywhere. It’s a shame I’m a retail store manager and people like u ruin our days. U could cost that guy his job over a phone. GREAT JOB

      • jpcastill

        The cost and chances taken of waiting up a whole night and preordering at the correct time, and other people boasted ahead of me? I don’t like that kind of tactic. Jump should be for all, not for the people who are just paying the 10$ insurance when the other Customers actually know how to take care of their iDevices suffer 1-8 Week pending period? Think not.

        • Lorenzo Emerson

          I am NON jump. Ordered at 8:30am est and my card was charged yesterday. Maybe the one u ordered really is back ordered. I ordered a 64gb space gray. Standard shipping. The rep I ordered with said not to bother with overnight cuz they don’t ship to be received on Friday like everyone else does.

        • jpcastill

          Yeah, well i guess your the lucky bunch, but the nice thing is right now is that my CC just got charged so i am very content and happy to see progress, i did the UPS express, go big or go home Eh? But i ordered at 5AM PST and processed 2 hours later. But i hope we all receive in the first wave of devices. Some people are posted that apple only gave 82,XXX to t-mobile carrier any way to confirm this analysis since your a store man.?

    • illy

      People like you are the reason I hated working at T-Mobile.

      • jpcastill

        People like you are supposed to go above and beyond the service expected to move up in the chain, and show the higher up what you can do in a situation like this. This is what i love about working in high traffic high demand areas.

  • Danielle

    update: just got charged mine too!!

    • jeffy

      That happened to me yesterday and they still haven’t shipped it so you’ll most likely have to wait. :(

      • from what i understand a lot of reps said the devices wont ship till friday but im gonna guess they will ship tomorrow so they can be delivered by Friday

    • me too i just checked and i have been charged yippie

  • pre orders suck

    will all T mobile stores get shipments through out the day on friday cuz i want a 64 gig space grey iphone 6

    • jeffy

      I heard they’re only getting 16 GB!

    • jrod

      only getting 16 because its a liability issue

    • illy

      I used to work at T-Mobile. My friends that still do sent a photo in a group message of ours holding a 6 Silver 128GB. Some stores will get over 16GB, some wont. It’s really luck of the draw.

  • Roberto Jaimes

    My order still says processing.

  • Ashley

    Just FYI, I have never seen or heard anywhere that T-Mobile customers will be getting phone’s on Friday. On 9/12, when I ordered my phone, I paid the ridiculous $25 for overnight shipping to receive on Saturday 9/20. This was before they back ordered all orders. Everything I have read, and every agent I have spoke to (with the exception of 1) has said T-Mobile is shipping out phones on Friday. Oh, and since we are keeping score, my credit card has not been charged and I’m still on back order for 6+ 16GB.

  • kclb

    Sup, peeps! Okay, just checked my Chase CC account. I see the pending authorization! Name under – T-Mobile – Upgrade. Oh, I ordered – iPhone 6+, Silver, 128gb. kk.

    • jeffy

      That happened to me yesterday and they still haven’t shipped it so you’ll most likely have to wait. :(

      • Danielle

        the moment it’s charged is when its ready for shipping, try going to ups and using your phone number to search for a record

        • imxkal

          Awww…still nothing for me :( T-Mobile just uses the # for the reference?

        • Danielle

          thats all they have used anytime they have shipped to me.. but I’ve never done a preorder so i don’t know if it would be different

      • HeyMae

        It get charged when it’s ready to ship. They’re shipping either tomorrow or Friday not sure which one. But yea. They don’t charge your card for fun.

        • jeffy

          Yeah my account has been charged, and the phone hasn’t shipped, it has almost been 24 hours. I want the phone as much as you want it
          But i’m just telling you the reality

        • HeyMae

          I know. Sorry if that came off as sassy lol. This is a frustrating experience for us all. But we’ll have to see. Hopefully what I was told was correct but we will have to wait until Friday!

        • jeffy

          Don’t worry! lol
          I wish i could explain the frustration. hope we both get the phone ontime.

  • Eric

    Has anyone received a shipping confirmation for a 6+ Space Gray in any size? Looks like reading through I only see 6+ silver and gold.

    • David

      So far nope just says backordered on a specific date…preorder placed 9/14 at 3:30pm EST.

    • Gennatay

      I ordered gray 16gb and I have not received a charge or confirmation

  • ragumaster

    Just got off the phone with a store manager wow … he told me apple only gave tmobile 82,000 phones 27,000 were iphone 6+ and no store is getting the 6+ he also told me in a half hour there having a conference call to see which store is getting any iphone at all this is nuts guys

    • ragumaster

      also looks like store manager know way more then CC

      • jeffy

        Anything about iPhone 6 64GB spacegrey?

        • ragumaster

          he said in no store will have iphone 64gb above then he also said if they get any , to make sure and call your local store.

    • illy

      I used to work at T-Mobile. My friends that still do sent a photo in a group message holding a 6 Silver 128GB. Some stores will get over 16GB, some wont. It’s really luck of the draw.

  • Tommy Nguyen

    Anyone getting this error unable to process when dial #875#

    • jeffy

      me! but it could be because i barely have any coverage.

  • Progress: Just got charged on my card for one of my orders, the Gold iPhone 6 Plus 128GB. Still waiting on the other to get charged, space grey iPhone 6 Plus 128GB

  • John Carlos

    My card was charged about 2 hours ago. I placed my order on Friday @ 530pm, eastern time. Iphone 6+ 128gb Jump

  • Eboogz

    Just received an alert from Chase indicating that Tmobile just took the money out for my phone. I’ll keep you all updated as to the shipping situation.

    • jeffy

      is it pending or posted?

      • Danielle

        i have chase, it’s pending, but that’s always how they process large-r purchases for me.

        • Eboogz

          It’s posted. I’m back in the poor house now. lol

  • mike

    anyone with Bank of america been charge yet?? i ordered on the 11th at 12 midnight by phone. no jump iphone 6 plus gold 64gb .. sucks!

    • aznhomieboi1689

      I have! Order on 12th at 4pm CST (2pm PST)

    • Michael Vicente

      No nothing here. ip 6+ space gray 64gb (upgrade)

    • William

      my BofA credit card just got charged about an hour ago. ordered with jump on sunday (9/14)

    • Victor

      Bank of America also

    • AJ

      Mine did. Ordered mine on the 12 at 7am Eastern

    • msohail

      I used AMEX and had a $1 pending charge which just is now gone. I ordered mine on 12th 4 AM.

      • Aiselcat

        What’d you order?

        • msohail

          6 Plus 128GB and 6 Plus 16GB

        • Aiselcat

          My $1 authorization hold on my Discover card has disappeared as well. I ordered a 6+ 64GB space gray

        • msohail

          Finally .. i was charged the amount for my phone .. you should be seeing it soon:) this is for the 128GB plus .. i don’t see anything for the 16GB plus

          Order history changed .. don’t know why.. i had ordered on 12th

          Order history
          BackOrder 09/17/2014 at 03:17:12 AM

  • jeffy

    John Legere himself said that everyone who preordered on the first weekend will get updated today. So i guess I’ll wait.

    • ragumaster

      I’m sorry I call bs on John I love him and all but watch there going to be a messsss

      • jeffy

        Lets home not!

  • Christian

    No charge for me yet. iPhone 6+ 64 gb Space Gray; Ordered in store around 7 PM PST using my JUMP upgrade. Order placed 9/13, signed the EIP super quickly, backordered 9/14. Losing hope

    • illy

      That happened to me except I ordered the 6 Gold 64GB. I signed the EIP authorization right on the screen, had it e-mailed. Also with JUMP. My screen used to say Delivery 9/22 with ground shipping but now it just says ground shipping.

      Waiting game!

  • mike

    can someone tweet the CEO and as about us who pre ordered on the 12th why some of us haven’t been charged only difference i see is my order date has changed to the 16th i dont have twitter please!

    • Victor

      What method u use to ship. I’m ground

    • illy

      It could have something to do with their shipping sites. There are various located around the country. I live in Virginia, my phone comes from Tennessee or Alabama usually. Just gotta be patient. He stated on twitter that we should be updated by the end of today. If you haven’t heard anything by tonight, call care.

  • Jeremy

    I wouldn’t freak out just yet. Yesterday the CS twitter reps were saying that tracking would be available today, but now they are saying tomorrow. Someone asked them about the charge from last night and TMO said the device WILL ship by tomorrow

  • Damian

    Just got charged. JUMP order on Sat, Sept 12 at 5:55 PM. 6+ 64 GB Silver

  • Jonathan Drew Rudd

    I’m just as anxious as everyone else, but I don’t see the need to freak out over “back order” for a second time. Until I see people start to post that they have received shipping information I will be ok. Sounds like today’s backorder update is the furthest anyone has gotten in the process. I doubt they would tell us that we are back ordered before they tell the people receiving phones that it is on the way…

  • YJ

    I ordered a 128gb silver iPhone 6 from Apple’s website on Friday 1:30 pm CST and got shipping confirmation today!
    The 6 plus 128gn I ordered from T-Mobile at 8:30 pm CST at a T-Mobile store. Credit card charged. No shipping info yet

  • alex

    Just talked to tmobile who ever getting charge will receive the phone

    • Eboogz

      On Friday?

  • Victor

    I called tmobile so many times my calls go straight to a manager lol and there unless as well

  • jpcastill

    Just Got Charged!!!!!!

    • Victor

      Jump? And shipping method?

      • jpcastill

        UPS Express. So prob receive by tuesday.
        non – Jump

        -iPhone 6 Plus Silver 64 GB

        • Victor

          Non jump also. I’m ups ground ugh!

        • msohail

          Just got charged too .. Non JUMP 6+ 128GB

    • What time did you order?

      • jpcastill

        at like 6:50 AM PST and processed 9:20 AM

    • Chase Benefield

      What time did you order??

  • Brad

    I’m a non-JUMP upgrade (ordered at 5:55am PST). My card is still pending on both phone orders (2 iphone 6 64gb space gray). Noticed that, the charge has not disappeared yet, but my order status changed from “pending shipping” and the date (early morning on the 12th) to “backordered” (as of today’s date at 3am this morning). Yes, I know it is “backordered”, but now my shipping status says “backordered” as well and I am wondering if this is the big “update” we were told we would be getting today?…

  • brooke_408

    I ordered my iPhone 6 on Friday ( jump customer) and received my tracking number this morning. With order status shipped.

    • Jonathan Drew Rudd

      Where’s the proof lol

      • brooke_408

        It’s the truth it went up on the mytmobile site at 9:30 this morning… the phone is not in route yet tho.

        • Jonathan Drew Rudd

          What time did you order? EIP? Jump?

        • brooke_408

          I had to go in and order so I didn’t put order in till 2:30 but didn’t process till about 4pm, yes I did the eip and used jump

    • jpcastill

      Proof

      • brooke_408

        Now how would I leave proof?

        • jpcastill

          copy and paste the order here but without reveling info you know?

  • redplayboy

    I was finally charged today and i ordered the iphone 6 128 gb gold on the 12th at 8 pm est… Hopefully they will add a tracking number next

  • Will it make any difference that I outright bought the phone vs a payment plan?

  • AJ

    Anyone in the east coast get a shipping notification yet, that didn’t use jump.

    • Michael Klopp

      I haven’t. Non jump, ordered 6+ 64gb Gold at 9:19 am Est. My order status has changed from back ordered 9/12 9:19 am to back ordered 9/17 3:18 am.

      • Victor

        Same order 9.45 est non jump eip upgrade back order today also 9/17 3.18.16

    • jeffy

      I’m at west coast and no info either. Let’s hope I get it by the end of the day

  • loois

    Just got charged guys!

    • imxkal

      Posted or pending?

      • loois

        pending, as of now. But the charge was just made this morning, so i think the pending is just routine.

        Edit: Actually, the charge was made yesterday. No shipping info yet.

        • msohail

          same here

        • imxkal

          Same here. Mine has been pending since yesterday morning.

    • Sman

      I just was charged, as well. Ordered on the 12th at 620am est. I ordered 128 6+ space grey. Im not a jump customer, but have been with Tmobile for 12 years. Hopeful!

  • Gigi

    Anyone else’s tracking #875# saying “system unavailable”?

    • Victor

      Me

    • Twofruits

      Nope. Still says back orderd. The same thing it has said sine the 13th. The card was hit yesterday, so I was/am expecting to hear something about shipping today, but so far not.

      • Gigi

        Mine has been saying back ordered since the 12th too. Now it’s been system unavailable for the past few hours.

    • msohail

      #875# says Estimated ship date is 26th

      • Gigi

        Was your card already charged?

    • David Spitzer

      works for me although it is not imparting any happy news – just currently backordered

  • Dat nigga Figgy

    So, just talked to CSR about my order….she said backordered up to six weeks. BTW I used my jump and my order was placed on the 12th. Smh. This should teach me patients

    • Chase Benefield

      They don’t know what there talking about. You will get it a lot sooner than that.

    • mike

      thats bs ive called a number of times never been told any if that, not saying you bsin but they are!

      • dat nigga figgy

        Why would I bullshit on a stupid blog. What were you told?

        • James

          The question is what do they really know besides the script they are given to repeat.

        • mike

          read what i said i didint say you bullshitin but t mobile is i was told mine will ship soon

        • shysox

          You said a few posts below that you received a tracking number and the order was shipped. Obvious troll is obvious.

    • loois

      Thinking about cancelling my order and just head over to the store friday morning
      -_-

      • Figgy

        Tmobile only got 27000 units. You’d be lucky to get.

    • imxkal

      I been told the same yesterday as well. Call again and CSR will tell you something else. You just need to wait till you get a text or an e-mail update.

    • Joe

      patience

    • Serge

      no t-mobile store is going to have the 6+ on launch day. if you didn’t pre order then good luck waiting those 8 weeks

    • illy

      With all the demand, they’re told to say 6 weeks. I used to piss off a lot of customers with that crap but you have to remember the call center is totally different from the warehouse. They have no control over their stock/how quick it’ll be shipped.

  • Greg

    I heard the more you call customer serice and on chat about your specific order, the further down the list to receive it.

    • Doubt that’s true

    • Victor

      If so I’ll get my phone next year lol

  • Christo Garza

    There’s a lot of varying information going around.

    Some are saying that they have tracking numbers and others are saying they’re getting estimated dates 9/26+ while a good number of us have had our status put as BackOrder 09/17/2014 at 3:00-3:18am with varying results on bank charges/holds.

    I’m in the latter group, with a non-Jump order placed 9/12 around 5am pacific time and have a pending charge for my order plus new BackOrder this morning of 9/17 @ 3:17:27 am. It makes me think (read: really hope) that what’s happening is they’re processing the orders for shipping. Some are getting updates as it goes through the great number of orders and the rest who will most likely be fulfilled on/for launch day are waiting in queue showing the new backorder during the aforementioned time slot, while the people who truly are, or will be, backordered are beginning to see later dates after launch day.

    That’s the best I’ve seemed to have put together as a logical explanation from all the different information flying around and being given. It’s also what I’m going to hope for just because it keeps me … hopeful? lol

    • mike

      i really hope soo

    • Am I the only person that is at 3:19?

      • Chase Benefield

        Me too!

    • Brad

      Mine says 3:17:40 and 3:17:41 for each of my orders… obviously not a coincidence that they are that close together. I am willing to bet that the backorder time stamp on from this morning is a good indication as to the “pecking order” of our shipments. It’s too close to shipping to change the order now (I would think).

    • Carlos Jimenez

      From what I’ve heard, Tmobile charges the credit card once your phone is getting ready to ship. It probably just takes a few hours for the system to update. So if your card got charged, then just relax and wait for a tracking number.

  • YJ

    Just got an email and text saying my iPhone is shipped!!!!! Got a 6 plus 128gb silver ordered Friday September 12 at 8:30 pm CST. Not a jump customer.

    • Pics or it didn’t happen, That’s really late for a non jump order to get a shipping notice

    • Cesar Fonseca

      whats the expected delivery date?

      • YJ

        9/19. I already logged into my ups and got it setup to pick up at the ups warehouse at 8am

  • VG

    Let’s face it, the iPhone 6+ is in hot demand and in short supply. There is no way that everyone who ordered one when it first became available is going to get one this Friday. On top of that, I’m certain that many people bought the “contract free” T-Mobile 6+ directly from Apple, thinking that it may also be “unlocked” and hoping to make a quick buck on eBay by re-selling it for thousands of dollars.

    It will be interesting to see if the T-Mobile 6+ on the Apple Store is really unlocked or not. There is a lot of controversy on this topic since Apple is not giving a straight answer to this question.

  • Jon

    Everybody just post when you get shipping info, the time you ordered and what color and model all we are doing is speculating lets gather facts

  • Jon

    I’ll start I have yet to receive shipping info but I ordered fri 12th at 1258pm est time my card got charged 171 yesterday my order status says EIP recieved

  • TwinSon

    Tmobile CEO just retweeted me (My 2nd Tweet Ever LMFAO) that the info will be updated and to keep him posted.

  • redplayboy

    bumping important!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Just got off the phone with a store manager wow … he told me apple
    only gave tmobile 82,000 phones 27,000 were iphone 6+ and no store is
    getting the 6+ he also told me in a half hour there having a conference
    call to see which store is getting any iphone at all this is nuts guys

    • Victor

      Doubt those numbers

      • Agreed, Also what was the result of that conference call since it happened over an hour ago.

  • pre orders suck

    am i the only one with a back order? i ordered on friday at 8PM eastern at the store. im just gonna wait in line at apple if i dont see a change on my account by tomorrow

  • anyone order sunday morning non jump and already got confirmed????

  • Seriously

    How can anyone believe with the 4 million orders T-Mo USA would get only 82,000 pieces? C’mon stop believing all the bs and don’t stress over a phone

    • TwinSon

      Lmfao right? I was dying when I read that nonsense. 4th Largest Carrier gets 2 percent of the Stock lol. Explain that to me.

      • jeffy

        I’m not saying that the person who wrote that is write but 4 million are preorders, you don’t know if apple plans on shipping that. You don’t know if that’s what apples inventory, even though the number still seems fake, but apple will not be giving 4 million iPhones

        • TwinSon

          Listen, if you pre-ordered a phone, you’re better off just being patient and waiting until you actually here something as opposed to going to camp outside for a 16GB 6 or 6+ ( I assure you, that’s all they will carry if any at all).

        • Huzaifa

          I didn’t even say anything. Lol
          All I’m saying is that apple won’t deliver 4 million iPhones.

      • Cesar Fonseca

        the number definitively seems like bs but 4 million pre-orders doesn’t mean that they had 4 million phones available. But I am sure that Tmo received way more than 82k, that’s just nonsense

        • Victor

          Half a million is reasonable, or quarter of a million. Doubt anything less

  • Luis

    I ordered through jump in new jersey but all systems were down on the 12th ordered on the 13th 10:00am was told i would get it by the 19th. Only see that its back ordered on the tmobile website. Are any jump customers still waiting on shipping confirmations?

    • James

      Seriously?

    • eko

      Ordered on the 12th at 4:30pm CT using JUMP. still waiting for charge and shipping. Still backordered

    • Eboogz

      A lot of us are being charged for on our cards now. So fingers crossed..

      • Luis

        crossed they are my friend

    • twofruits

      Pretty much all of us…. :(

  • Luigi

    Got a tracking #! Just now. Jump user ;)

  • Victor

    Unless you have over night shipping, don’t expect to get the phone on launch

    • illy

      Pretty much.

  • Jason

    OK here is whats going to happen, I found some ways on how to get the 6 plus , somewhere else without waiting 1 to 6 stupid weeks, by 7 pm my time if I dont get charged which I probably wont, then i will cancel my order simple as that, and either get it on Friday Morning or get it online through ebay or amazon, comes out just a bit more then what I already paid for but hey I don’t have to wait

    • illy

      If you have a tracking number (which I noticed you already typed) that means your order is about to be shipped. If you don’t get it by the time you expect to get it you will not be refunded until they receive their phone back at the fulfillment center. That’s gonna be another headache in itself. Unless you paid for shipping above ground I would just be patient.

    • TwinSon

      Lol, hey, do you man. That’s absolutely ridiculous but go for it.

    • Roberto Jaimes

      Did you sign the EIP agreement?

  • Kyle

    I ordered my phone sat 13th 3:30pm using JUMP!. I contacted some one via chat this past Monday and this is what she told me: ” rest assured that you are still given priority in such a way that your order will be the first ones to be taken care of and processed by the fulfillment center, so you won’t have to worry about us running out of stocks.” I think she was full of it.

  • Roman

    I guess 6 plus, the only way is to get it in the store, or like Jason said online screw 6 weeks! LOL

    • Cesar Fonseca

      better go camp out now…

    • state

      Just talked with someone from a T-mobile store and he said that they will not have the 6 plus in stock just the 6.

  • Yo

    I haven’t had any activity at all… I’m trying not to call CS seeing as everyone already is and getting different answers, so I’ll give it until tomorrow… I ordered on the 12th at 4:13pm est, 6+ 16gb space

    • Yo

      Using jump!

    • Roman

      eko, i’ll give up tomorrow to be honest at least we are trying

  • Cesar Fonseca

    Tmobile just text me that my bill is due in 5 days… But they wont text me about my damn order lol.

    • uɐʎıɹ

      lmao

  • David Spitzer

    ugh i know its a first world problem – but really they must know how many iphones they are getting, why is t-mobile the only carrier that cant say if you are on the first preorder or subsequent preorders before its actually in the mail. I am stating the obvious but their preordering system is in need of refinement – My card was charged yesterday morning but I am still stuck in processing hell

  • Billy

    We still have up until 930pm to get our phone by tomorrow!

    • NerdRage

      Doubtful. Release is scheduled for the 19th and UPS has a hold order for delivery until then.

  • Chase Benefield

    I just wish they would charge my card in general. I mean come on… I ordered at 1pm friday!! Surely they have 1 for me!! Come on tmobile!!

  • Cesar Fonseca

    on another note.. I updated to iOS 8 and I love being able to swipe to type. so much faster.

    • illy

      Wait, how do you do that? I’ve updated as well..

      • Cesar Fonseca

        dowload Swiftkey from the app store. Then go to your settings, general, then keyboard. Then add the one thats under 3rd party keyboards and you are done. You can even disable the generic apple keyboard. And make sure you give the app full access

        • illy

          Too much work. I hated swype on Android anyway so I don’t know why I pretended to care about swype, lmao.

          Thanks anyway though. :)

    • David Spitzer

      I love swype – what i hate is apples search algorithm in their app store – i had to go to the swype homepage to find it

  • NerdRage

    I ordered on the 13th @ 3pm EDT, 6+ Grey 64GB. At checkout said delivery by the 20th w/Overnight. Then EDD of the 14th, 15th, 16th then it removed EDD. Had a hold for $1.00 placed today. But no other news :(

    • NerdRage

      Back Ordered 09/14/2014 at 03:16:04 AM
      Order Placed 09/13/2014 at 03:18:41 PM

      • Kyle

        Yeah I have the same response as you guys. 6+ 16 gb.

  • Chase Benefield

    Hi Chase!

    By way of introduction, I am a Director for T-Mobile here with John helping him to respond to every customer that has reached out to him for assistance.

    Great to hear that you were able to get your order for the new iPhone 6 Plus! You will absolutely love the device. At this time we have started to receive inventory from Apple and are beginning to ship devices. You are correct that we are giving JUMP customers priority for a short while to the inventory, but that does not mean we are putting all other customers aside. We will be fulfilling orders as quickly as we get the inventory so we can get the devices to their rightful owners quickly!

    I’m including two of the leaders in my office as they are assisting me in getting information on specific orders for our customers. They will work with my team to get you as much information as possible at this point.

    Thank you for hanging in there! Someone will be in contact with you today!

    Respectfully,

    Art Lucero
    Director, Executive Response
    Office of the President/CEOhis is from a director of tmobile!!!!

  • Billy

    Some orders are going to be cancelled due to insufficient funds on their card! Make sure your money is right now so it doesn’t happen to you!

    • Cesar Fonseca

      lol

      • Guest

        I only had enough for initial hold…. Is that enough?!

        • Cesar Fonseca

          what do you mean initial hold? you were given an amount at the time of the order, you need to have that amount available in order for them to ship your phone.

        • Lorenzo Emerson

          Lmfao u guys are ruthless. But freaking hilarious. I have a card with a 300$ limit. The down payment and tax etc was 160 and I was already charged 160. I hear they’re charging ppl twice. I don’t use credit for anything but things like this. I NEVER use my debit online. Screw that bid rather not have an iPhone. And as far as getting my money up…. If tmobile doesn’t ship by Friday im buying it outright direct from apple(they have it in stock for pickup Friday still)

        • Aiselcat

          lol you only had $1???

        • Laurnzo

          Hahahahahahahahaha!

        • TwinSon

          Are you kidding me? Maybe you should focus on getting your money up instead spending the few dollars you had on a phone….this is just shameful.

        • Aiselcat

          lol staaaahp! He wasn’t ready…

  • illy

    I’ve been on this all day only to read the same news but for some reason can’t seem to “X” out of this tab. I’m gonna get fired, lmao.

    • me too :/

    • Cesar Fonseca

      me too… since 8am lol

      • illy

        That’s dedication haha

    • Jaramie Black

      I cant stop refreshing this page, just to see if someone has gotten further than I have lol

  • Victor

    Jus got the email from tmobile to pre order the phone lol

    • Jess Gonzalez

      Wonder what would happen to the ppl that pre-order it right now lol

  • wowf

    called CS, says my order status is ‘fulfilled’, which means its getting ready to be shipped. but my order page still says ‘backordered’ with that 9/17 time stamp, my bank account has yet to see a charge. i ordered 64 gb Iphone plus. so whatever that means, it doesn’t mean anything until i get that tracking.

  • Victor

    I’m guessing any updates will happen late tonight, just like the new back order time stamp

  • illy

    I wanna call care and see what’s up but I’m sure they’re overwhelmed. I’ve tried to use the chat system but it keeps saying they’re busy.

  • Jess Gonzalez

    If I went to the store to do my pre-order will I be able to cancel the order? I’m planning on canceling tomorrow night if I get no confirmation of something and take my chances at Costco I have a hookup there. They will be getting 12 of each carrier.

    • Roberto Jaimes

      Did you sign an EIP agreement?

      • Jess Gonzalez

        Honestly I don’t remember signing anything unless it was an electronic signature. Besides they messed up my order cause it is showing in my account online that I’m jumping from the wrong phone so if I call I might get them to cancel it don’t u think?

        • Roberto Jaimes

          I signed the election agreement for the EIP and used my jump upgrade, I tried calling to cancel but they told me I couldn’t once I’ve signed it.

        • Jess Gonzalez

          I’ll get my way since they fd up!

  • AJ

    I think if your card was charged, you can expect a response later tonight

  • David

    Ordered JUMP in store a 6+ in silver 64 gb on Friday afternoon 9/12 at 1740 MST. Bank account charged now. No change in backorder status with no shipping date as of yet either. At least some movement now!

  • paige

    just got an updated text message from t-mobile. “Thank you for your Iphone pre-order. We will send you estimated delivery timing in the next 1 to 2 days”

    • Jose

      Billy I just got that too, did you get charged yet?

  • Jose

    Did anyone get this text message I just got ” thank you for your Iphone pre-order. We will send you estimated delivery timing in the next 1 to 2 days “

    • Jaramie Black

      not yet