HTC Sensation 4G Owners, Lost Your 4G Data After Ice Cream Sandwich Update? Here’s How To Get It Back

Just a brief update as I’ve heard from a few of you HTC Sensation 4G owners that after performing the Ice Cream Sandwich update yesterday, you lost your 4G data connection. Getting it back seems to be an easy fix:

  • Go into settings, network and switch to WCDMA/GSM Auto and voilà, 4G is now enabled again, turning off mobile networks altogether and then turning them back on seems to work as well

Let me know if this works for you!

Thanks Scott!

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  • gtr

    did anyone notice that battery consumption higher with ics

    • want2cbetter

      Of course it is at first!  It was crappy for me too all of yesterday while the phone was downloading everything and getting it all set up right.  After about four hours I did a battery, SIM card and memory card pull.

      Today the phone is sipping power from the battery – and that’s with wifi and bluetooth turned on; moderate texting and phone use as well.  Oh, and that’s with listening to Pandora and/or Stitcher as well.

      • kenpachi

        Sir, what exactly do you mean by batter, sim and memory card pull … Just the actual taking them out and putting them back in? 

        As for the factory reset – that is simply idiotic. 

        • erikku

           no, its not idiotic! when you updated to ics, and still feel laggy and BATTERY DRAIN then i recommend doing a factory reset to erase the old files and setting. i did that and its a LOT faster and incredible battery life.

        • erikku

           no, its not idiotic! when you updated to ics, and still feel laggy and BATTERY DRAIN then i recommend doing a factory reset to erase the old files and setting. i did that and its a LOT faster and incredible battery life.

        • want2cbetter

          Yes, physically remove them and keep them out for a few minutes, then put them back in.

        • henthsu

          I just downloaded ICS for my Sensation and experienced the drained battery. It took forever just to charge, so I also did the battery, sim, and memory card pull and it worked. Before doing this, my battery was at 58%, now my battery is on 100% and its not on the charger. Im using all kind of apps, and my phone is barely using any of the battery.

    • mj

      No, actually. However, I’d recommend a factory reset after the upgrade to clear out old apps/services that might be draining your battery. I wasn’t getting great life pre-update because I’d been adding a lot of appearance customization apps that I’m sure had services running. I say not great battery life, but that was still sufficient (around 14 hours of moderate use, Exchange/Gmail sync at 10 minute intervals).  Since yesterday’s update, and subsequent hard reset, I’m getting spectacular battery life.  Did the upgrade in the morning yesterday, and only averaged around 2-3% battery per hour.  This morning, the phone has been off the charger for 2 hours, and I’m still showing 100% battery.  No complaints here.  Try the reset…

    • fixxmyhead

      placebo effect

    • http://twitter.com/SParKlngCyaNide SparklingCyanide

      make sure T-Mobile’s Mobile Life contact syncing is turned off, they leave it on by default after the update and even when syncing is off, my phone was still trying to sync to it.  You have to go into the menu under that and manually disable it.  After that, Battery life turned out to be even better than before the update.  I figured that one out REAL quickly lol

  • Sylvan

    Since the update, there is no longer a ‘settings’ > ‘network’ option. ‘Wireless & Networks’ has added ‘Usage’, but taken out the old monile network selection, as far as I can tell.

    • http://profiles.google.com/davidaum David Adamski

      Click the “Mobile network” icon or title, not the on/off switch.

  • Whylee77

    Im not happy that I cant tether anymore with ICS on my HTC One.  I remember calling up and getting the promo and told there was no charge.  Im pissed they are sticking me with it now… Installed FoxFi but having issues with Security and AP Name..  I dont want to have to Jail Break it, but if I have to!

    • Dd

       FoxFi over bluetooth only works in HTC phones. Does it work over wifi hotspot for you?

    • carcomptoy

      I know you mean no harm or disrespect, but Jail Break is strictly for iOS devices.  We say “rooting” when it comes to Android devices.

  • http://twitter.com/Lawless_1 Lawless_1

    Nice XE battery cover on a regular sensation….. looks just like mine but mine has no network branding.

    • Derail Doax

      I thought using a XE battery cover meant there wasn’t enough contacts to make the 4G radio work on a T-Mobile branded Sensation 4G?

      • http://twitter.com/Lawless_1 Lawless_1

        Their are modded ones with the 4G contact points added.

  • Hernandez706

    Does anyone know how to get their messages back?  I ran the update last night (8PM) and I still can’t access my messages.  I keep getting “please wait”.  

    • Peter Griffin

       If you had tons of messages before the update your phone will take a LONG time to load them. I had to wait about 45 minutes for all my messages to load. smh

      • Hernandez706

         It’s been 18 hours! Idk what to do  :’(

        • chris feola

          Download Handcent. I had it installed; it came up right away after the upgrade, but the stock app didn’t for a day. Finally made Handcent the default. It’s better anyway.

      • Cpseazay

        I have also had this problem. I’ve been trying for hours to get my messages back, but can’t.

      • Cpseazay

        I have also had this problem. I’ve been trying for hours to get my messages back, but can’t.

  • dto

    there is a reset issue with some of the ics updates not fun at all

  • http://robert.aitchison.org raitchison

    Did the users lose access to HSPA+ or did they just lose the pointless “4G” icon?

  • EK9

    My girl’s sensation is stuck in the eastern time zone and we’re in hawaii, the only way to fix this was to uncheck automatic time zone

  • Joe

    8Yrs with these Mo Fo’s, & they just kicked me in the Damn Nuts.  I called these bastards last night to make sure that if I upgraded, my hotspot would be unaffected as it should be part of my plan.  
    The imbecile who I spoke to kept assuring me that my plan included hot spot & that I would have no problem after upgrading. 
    So what the F*** happens?  I upgrade & my god damn hot spot is gone!!!  I’ve been tethering for years & in on F’ing day it’s gone.  The Jack Offs kept apologizing, I had a supervisor come on & he apologized.  I told them I don’t give a flying F*** about an apology, I want my phone back the way it was.  They kept telling me it’s not possible & that the person who told me I could upgrade with no issues was wrong.  
    I kept telling them, that is not my problem!  They breached my service contract. There has been a fundamental change to my service, as it has been for years.  The imbecile offered 1mnth of tethering, then after $14.99mnth.  
    I told them that I will be contacting the NYS Attorney Generals Office!   They are in violation of something, there is no way they can get away with this. 
    Even I asked them if they have the records of the conversation with that personnel & they said yes.  Unless they erase that record that he told me, that I would be ok with upgrade; Tmo is the employer & they have to be held responsible for the actions of their employees. 
    I would have never upgraded to this buggy S**t, if i knew i would be losing my hotspot.  I need it for business daily. Now i’m Fu***D
    I am soooo damn LIVID!  And to think for years I touted how much I loved tmo, F**K Tmo. 

    • Rgvbadman

      if you use tether for work and you are in need of it, why dont you stop being cheap and pay for the service, people like you is what is making tmobile go under, always wanting everything free…..go to another company, t-mobile doesnt need you!!!!!

      • Joe

        People like me? You mean people who purchase a service & have had tethering in their plan for years & then get pulled from under them??
        Why don’t you pay for every one since you’re so damn rich, Moron???     
        I’m making tmobile go under, by paying them $92mnth?   what do you pay for your 100minute and 500mb data plan?   
        Yea I use tether for work, and what you Imbecile, isn’t that what I pay to use it for??? 
        I guess since you’re so damn filthy rich, you don’t need to work, you’re the the 1% who doesn’t need a job? 
        Try and use that “brain” every now and again, before you go shooting off your trap with dribble! 

        • Bobby Bob

           Complaints like yours are some of my most irritating calls. Setting aside the debate as to whether T-Mobile should charge for tethering in the first place (Personally, I don’t think they should), the fact remains that ever since they started officially supporting tethering, they have been charging for it. the fact that the network allowed you to use that feature without it actually being on your account (and make no mistake, if they are asking you to pay for it, it was not on your line no matter what you think your contract included) does not mean your contract is being breached. is your internet on the phone working? because thats all the older data features guarantee. /rant

        • Joe

          So I’ve was using tethering on my blackberries for years, and it was just a freebie service that only few knew of?  We don’t actually pay for it with a data plan that is years old? Semantics B.S.   I don’t care that they charge for it. I’m already paying for it. It was part of my blackberry contract for a few years, I had a supervisor transfer my original plan for use with an android phone, including my 5gb data cap & 400 txt msgs. For this i’m lucky to be paying $92mnth, and have been paying for it for years with out complaint. I have been with tmo since they were voice stream, so don’t tell me about loyalty or damn dues or $$$ paid into this company!!!   So this is what I get for my dedication to this company, F off, anything you say is B.S. It’s people like me who laid the foundation for this company, and their is no loyalty from their end. What i’m getting a great deal for the plan I have??? Something that no one else has???  Please…..
          Besides it’s all a mute point because it was all working just fine, until the call center dude( who is probably being told by tmo to tell their customers to upgrade & that they won’t have any change), said to go ahead & upgrade their will be no change, THAT IS A FLAT OUT LIE!  &  even he probably knew it. 

        • Psquared1517

          What do you do for business?

        • Psquared1517

          I just want to know that way I can show up to your place of work, act completely out of line about something I don’t like about your company. I’ll curse and disrespect people, pretend like I’m a “professional” like you, and call people names. I’ll throw around tenure, like I’m the reason the company exists in the first place. I’ll make everyone feel like they are beneath me. Your parents must be proud. People like you are the reason the 1% wins. Have fun trying to afford a lawsuit. Can’t even afford your bill…

        • Joe

          1st off, just because i’m going off the wall and ranting here, is why I didn’t do it on the phone with the reps. I didn’t once curse or really raise my voice, even though I really did want to. 
          I suppose paying & receiving what you’re paying for is out of line.  I suppose you guys are all above complaining, I suppose you just bend over backwards for the corporation you Love. People like me are the reason the 1% wins? So, requesting what you pay for, some how makes them more powerful? 
          So ever since the cellphone companies figured out that they could take what once was rolled up into one dirty little word called “data” & split into two, data & tethering; that was totally for the benefit of the consumer? Not so that they could now charge an extra $15+ per month for what was once Data?    I don’t even care that they charge for it & that is NOT my Qualm, but at least have the decency of waiting for the individuals current contract to expire!  I guess it’s too much to ask of the Multi Multi Multi Billion Dollar corporation? My heart aches for them so bad :(  
          & I don’t have a problem with any one making Billions, so long as they provide the product or service you pay for. 

        • Psquared1517

          I’m sure you’ve never had a customer issue with your “high grade” gerbils either, or you’ve never screwed anybody. I mean maybe you haven’t and that’s part of the problem in the first place.

        • BringThaPain

          Wow, how many years of college did it take you to get a degree from Tmo University?

        • Joe

          Raise farm raised, high grade gerbils for their fur, to sell to the hollywood glitteraty

        • Guest

          Are you on the 5gb $30 plan right now? If so, just ask them to change to the $35 5gb plan that comes with the hotspot feature.

        • Joe

          Will look into it, thanks.

        • Poop

           it wasnt a “part of your contract”, it was a function of the phone.  tmobiles system eventually flags lines tethering without paying which then forces the $15 per month charge.

          do i think thats fair? not in the slightest, but every cell carrier does the same thing.  its common practice.

        • Bkmplus5

          it sounds like ur on an older plan…if u changed to a classic unlimited everthing plan u would be paying 94.99 before tax but that is with unlimited talk TEXT (which u say you only have 400 now) and 5gb with hotspot….just a thought man

      • Ivan

         That is by far the stupidest thing I have ever heard.  I love when I get charged for BS that has been free for years so that the shareholders at DT can get a larger profit.  Someone should kill them-self.

      • BringThaPain

         Its people like you that think they can get more from people for something they already pay for.  The whole Tmobile doesn’t need you, is indicative of their attitudes towards customers.  That & greed is why Tmo is going under.  Start looking for work elsewhere…

    • http://www.facebook.com/profile.php?id=1719518229 Adam Oakes

      geez i could see why your upset, but i have a feeling the first agent didnt have the full extend of the problem, in a way that agent was not wrong either. yes the update, fixed a plaguing tmo issue by removing tethering free trial and system tethering blocking. However you do have tether capability and its a service you must pay if you need the extra web sharing perk, read your terms and conditions at tmobile. com the links at the bottom. *tethering and web services*

      i could see you talked to the second agent the same way you wrote this, you probably won’t get very far with that attitude. also you get sms notices as warnings that you must call customer service to add tether before you get blocked from tethering. if you were using it for a while you would have most definitely got this notice, unless you had modified the phone or used another program to bypass the tethering restrictions. you’re making it a bigger issue then it really is, good luck making a case with the BBB for attorney gen. i gotta feeling you’re going to be told, look at your terms and conditions. you signed a contract and agree to those, not much ground to stand on. really you’re left with the argument that the agent give wrong info. i don’t think that’s breaking any laws, just poor customer service.

      Most likely if your using tethering you’ll need more than a 2 gb web plan, if you’re being told that you must add another $15 for tethering, then just increase your web package to the $35 for 5 gb which locks you in with the tethering included. now you have 3000 mb before you slow down.

      but i doubt you’d be reasonable because the phone has the feature and you think you shouldnt have to pay for something the phone was giving you without paying, and thats where tmobile should cut off the service before anyone starts using the web sharing, or at least a notice and a usage bar with count down until its block for free service.

      sorry to hear this happened to you. upgrade your web package to $35 and ask loyalty for a monthly credit ;) you’d be surprised if you take a different approach and negotiate in a friendly tone. they will read the memos with care and supervisor.

      • BringThaPain

        Adam, your just a Tmo fanboi or you have stock in the company.  Either way, I paid $500 for a phone that has a feature that will allow me to use data that I am also paying for in a manner that is at my discretion.  Tmo is purely double dipping.  I used tethering for quit a while until they blocked me.  Yes its in the TOS, but does that make it right?  Nope, fact of the matter is Tmo can get it because of the other carriers prices.  Personally I have been with Tmo since Sol Communications, and this is just not how you treat customers (like me).

      • BringThaPain

        Adam, your just a Tmo fanboi or you have stock in the company.  Either way, I paid $500 for a phone that has a feature that will allow me to use data that I am also paying for in a manner that is at my discretion.  Tmo is purely double dipping.  I used tethering for quit a while until they blocked me.  Yes its in the TOS, but does that make it right?  Nope, fact of the matter is Tmo can get it because of the other carriers prices.  Personally I have been with Tmo since Sol Communications, and this is just not how you treat customers (like me).

    • Benree

      Wifi hotspot is in the settings. just no button on the menu anymore.

  • GaVaTx

    Facebook no longer works after the update.  Does anyone else have this problem?  Also, all my photos in Gallery are gone.  Any suggestions re how to fix these two problems?

    • HG

      Facebook didn’t work for me but after updating the app in the Google Play store everything seemed to start working fine even integrating with the HTC Sense UI.  

      Regarding your pictures, I did not have this problem but use a file manager to see if they are still there on your micro-sd card or not. 

    • Rustybear

      Had the same problem, a factory reset seemed to cure a world of ills…

  • GaVaTx

    Facebook no longer works after the update.  Does anyone else have this problem?  Also, all my photos in Gallery are gone.  Any suggestions re how to fix these two problems?

  • asdfghj

    i did the switch too wdcma/gsm auto and my phones 4g still isn’t working, what should i do?

  • person

    My phone is taking forever  to charge, it has been in the charger since 8 am and now it’s almost 2 pm and it is barely at 50%… help?!

  • 2scpz85

    I know I’m late but i just had the ics update and now i cant access my messages! i dont know what to do. I got handcent and it works fine with sms but it wont download mms.. does anyone know how to either get messages back or fix handcent?