Class Action Lawsuit FIled Against LG For G2x Troubles

It isn’t an everyday thing that we write about a class action lawsuit because they are often common and sometimes ridiculously trivial. This time a class action lawsuit has begun against LG claiming that the company has failed to remedy various problems and defects in an appropriate time frame. Terry Horvath seeks to represent a class of T-Mobile G2x owners who are suffering from the same problems, defects and difficulties and believe that LG has failed to deliver on its promises to fix the problems in a timely fashion.

While I don’t know if a class action lawsuit has any merit a best case result might see LG spring to action and fix the situation like yesterday. The thing is, these users are completely right and LG and T-Mobile have failed G2x owners at almost every turn since this device was first reported to suffer various troubles. In fact the last we heard from LG was on June 23rd when they promised to release more information in a “few days” and today is July 19th and so we think a “few days” is long over.

Now I know that earlier this week some T-Mobile employees received a test build of Gingerbread to demo so we can only hope that means a software update is close to release. Of course we’ve heard something is “close” to release so many times when it comes to the G2x that anything LG or T-Mobile says right now is almost taken without merit.

T-Mobile and LG have to answer to their customers regarding this device and if they won’t then a class action lawsuit is a next step. An extreme step for certain but one that might actually be necessary to get them to respond once again to all the complaints surfacing.

Want to know more about the lawsuit? Check out the link below!

Law360

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  • Daniel Dumandan

    I’m on my 2nd G2x… but still have the same issues on the 2nd one as the first one.  The random reboots have become even more frequent as of late- as much as 3 times a day.  I’m all for this lawsuit if only to light a fire under LG/TMo to get an update out. 

  • Clowery4384

    Your link doesn’t work

  • Joeyjay

    I went through 4 G2x and then tmobile customer service told me that i had to trouble shoot the phone. I told then so I pay u guys for service and pay for this stupid phone plus I have to fix this crappy phone. Then she told me that its my fault the phone is acting up and NO ONE ELSE CALLS WITH PROBLEMS. UNBELIEVABLE

    • Jesjaykades

      I was told the same thing too.how can we get in touch with the lawsuit you have any idea? My g2x has horrible screen bleeding im on my 5th one!! Please how can I officialy become involved in this legal matter as I too have a defected device!!..

  • Anonymous

    and I remember buying it because it was supposedly equipped with ATT 3g bands. Well the screen bleed on top of that was enough for me to say ciao.

    • guest

      y were u so worried about 3g bands. the deal is prob a year away, prob another 6 months for transition and then maybe 18+ more months until atnt actually turns off most of T-mobile’s HSPA network to refarm. By this time you probably wouldve upgraded anyway

    • guest

      y were u so worried about 3g bands. the deal is prob a year away, prob another 6 months for transition and then maybe 18+ more months until atnt actually turns off most of T-mobile’s HSPA network to refarm. By this time you probably wouldve upgraded anyway

  • Anonymous

    Even with the occasional unexpected re-boot.  The phone is fantastic and a powerful piece of equipment.  I don’t like the re-boots but it so much more tolerable than the last phone that I had.  I had an operating system that took nearly all of the RAM to run.  I won’t say what that OS was but it rhymes with mindows.  I like the G2X and only hope that Gingerbread comes out soon so that G2X owners don’t get dusted by the next quarterly release of superphones.

    • John Mickelonis

      You realize it’s designed to “take nearly all the RAM”?  It’s caching it.  Whatever… enjoy your Mac though.  ;-)

    • John Mickelonis

      You realize it’s designed to “take nearly all the RAM”?  It’s caching it.  Whatever… enjoy your Mac though.  ;-)

  • http://twitter.com/Vision77 Vision77

    The first thing T-Mo needs to do is look at its own quality controls.  They went through this with several devices already….Two of which I own (the vibrant and G2x)…..T-Mo should rigorously test new devices so they at least give the consumer an acceptable experience (you only get one time to make a 1st impression)….T-Mo (and all  other service providers) should also restructure contracts with device makers(which has specific clauses)  in regards to quality of hardware and software.  I understand that no device is perfect. But its not fair that I should spend my hard earned dollar and get a bad product.  LG needs to step its game up in regards to software because it essential to the end user experience.  If it wasn’t for CM7 I would have returned the G2x….Samsung saw the #neveragain campaign and stepped its game up.  Now Its your turn LG…I’m rooting for Android all day every day but device makers need to take notes from Steve’s forbidden fruit and focus on the end user experience.

  • Jrmjraymond

    My sister’s G2x heated up while charging at night. And as usual she wakes up to her phone, and when she grabbed it she said it was incredibly hot and she dropped her phone and noticed her phone was shutting off due to overheating. 

    Um.. 

    Yeah thats a lawsuit. What’s next HTC Sensation blowing up? Is this the new terrorism?

    • hadoob024

      I’ve only seen the overheating issues with certain apps going crazy.  This started happening on my wife’s G2x, but that was because she tried to add a new email account unsuccessfully, but it kept trying to connect (that’s what we determined).  Her phone would get hotter than hell.  The second she deleted that corrupt email account, phone went back to normal.  

    • hadoob024

      I’ve only seen the overheating issues with certain apps going crazy.  This started happening on my wife’s G2x, but that was because she tried to add a new email account unsuccessfully, but it kept trying to connect (that’s what we determined).  Her phone would get hotter than hell.  The second she deleted that corrupt email account, phone went back to normal.  

    • hadoob024

      I’ve only seen the overheating issues with certain apps going crazy.  This started happening on my wife’s G2x, but that was because she tried to add a new email account unsuccessfully, but it kept trying to connect (that’s what we determined).  Her phone would get hotter than hell.  The second she deleted that corrupt email account, phone went back to normal.  

  • G2X OWNS ALL

    And to add about the + of custom roms is most of  if not all of the phones problems are software related and NOT hardware, so in terms of LG not producing a quality phone- is not true. The hardware is top notch with the exception of slight LCD bleeding (which is a trade-off of IPS displays). Distinguishing what phones have normal bleeding and what phones have a defective bleeding are up to the end users knowledge or lack there of which I am sure Tmobile do not have and have gladly exchanged for replacement phones. If LG are guilty of anything, is releasing this phone pre-maturely; not thoroughly testing the software with the phone. They should of waited and released the phone to public with Gingerbread…

    • http://www.facebook.com/people/Michael-Ascenzi/1135887194 Michael Ascenzi

      Not entirely true, i rooted and added a custom rom to mine and it still had the random shut down issues. it may be software related, but if it is, then the issue was transfered to the rom i loaded. 

    • Thewinckle

      I’ve had CM7′s nightly, Team Whiskey’s rom, and the official CM7 with faux’s kernel on my g2x, and I continue to have the same problems (random reboots, failure to charge, device overheating, audio issues).  So believe me, custom roms do not fix everything.

  • http://pulse.yahoo.com/_U3HGPB25ETU3UFJRWSVTND3NOI Makaveli Mel

    As much as I want an update, I haven’t encountered that many problems with my. I have two g2x’s at home (wife) and we don’t see that many random reboots, battery pulls , etc etc. I do love this phone but if they do offer replacement for something newer, I wouldn’t mind trading.

  • http://pulse.yahoo.com/_U3HGPB25ETU3UFJRWSVTND3NOI Makaveli Mel

    As much as I want an update, I haven’t encountered that many problems with my. I have two g2x’s at home (wife) and we don’t see that many random reboots, battery pulls , etc etc. I do love this phone but if they do offer replacement for something newer, I wouldn’t mind trading.

    • eYe

      See, the thing is that this is a $500 device and one should see ANY reboots, battery pulls or anything like that. It would be OK for few isolated cases but this is too wide-spread to be ignored.

    • eYe

      See, the thing is that this is a $500 device and one should see ANY reboots, battery pulls or anything like that. It would be OK for few isolated cases but this is too wide-spread to be ignored.

  • http://profiles.google.com/masterzoth Zoth ….

    I just keep having Cliq xt flashbacks. Wait for it, wait for it, soon, soon, next week, next week, and nope sorry no update. f**k you very much, have a bad day.

  • http://profiles.google.com/masterzoth Zoth ….

    I just keep having Cliq xt flashbacks. Wait for it, wait for it, soon, soon, next week, next week, and nope sorry no update. f**k you very much, have a bad day.

  • http://profiles.google.com/masterzoth Zoth ….

    I just keep having Cliq xt flashbacks. Wait for it, wait for it, soon, soon, next week, next week, and nope sorry no update. f**k you very much, have a bad day.

  • Bobdelt

    I thought Tmo News reported that it was just “out of stock”.

    Perhaps they should check back with their tmobile contacts.

    • Ralph Afatania

      TMONEWS is little more than a apologist/fanboy site that has smartly positioned itself as the “un-official” TMO news site.

    • Ralph Afatania

      TMONEWS is little more than a apologist/fanboy site that has smartly positioned itself as the “un-official” TMO news site.

  • Bobdelt

    I thought Tmo News reported that it was just “out of stock”.

    Perhaps they should check back with their tmobile contacts.

  • Bobdelt

    I thought Tmo News reported that it was just “out of stock”.

    Perhaps they should check back with their tmobile contacts.

  • Armaghan

    Finally some light at the end of the tunnel!

    count me in!

  • Armaghan

    Finally some light at the end of the tunnel!

    count me in!

  • Armaghan

    Finally some light at the end of the tunnel!

    count me in!

  • rob

    I am interested in going in on this class action law suit. How do i contact the person or attornys?

    • Anonymous

      Here is the complaint.  You can call any one of the three law firms working on it.

      http://litigationuniverse.com/LGG2xClassAction.pdf

    • Anonymous

      Here is the complaint.  You can call any one of the three law firms working on it.

      http://litigationuniverse.com/LGG2xClassAction.pdf

    • Bspringer57

      hi i am another person that has been slamed in to this phone they  know it had problems because you always get the very rehursed answer we are working to fix it but for now lets look at then the reboot it and turn off bluetooth,wifi dim the screen ,lower the ring volume in other words anything they can do to make it use less battery in my oppion we as customers that bought that phone in good faith i personaly feel we should be rembursed for all the time we have had the phone since it only works when it wants to so why pay for what we cant use and also we should be rembursed for what we paid for the phone and also if we want out of our contract we should have that option also i personaly dont like being lied to thanks for your time sincerly brian

  • BigMixxx

    Ahem, I’m going to say it again.  I’m sticking with my HD2 running CM7s build for a little while longer.  It’s long in the tooth, I’m happy, and NO random reboots. 

  • John Mickelonis

    I bought a Sensation and I “Sense” (heh… pun) I’m heading down the same road.  We’re only at firmware 1.29 while the rest of the world has gotten 2, even 3 FOTAs since.  I barely have any custom apps installed and it gets unstable every few hours at times.  The touch screen goes wonky.  Youtube is choppy and slow.

    I fear we just have to accept that T-Mobile has given up on daily operations while they wait to be absorbed by the gelatinous blob we better know as AT&T.

    • Jesjaykades

      Thats sad to know as I myself wanted a sensation but insteaf am stuck with a damaged screen g2x wich tmobile sent me as my fifth replaced I finally gave up om trying to wish on a working g2x..but from what I see the sensations had its own demons as well smh.

    • Jesjaykades

      Thats sad to know as I myself wanted a sensation but insteaf am stuck with a damaged screen g2x wich tmobile sent me as my fifth replaced I finally gave up om trying to wish on a working g2x..but from what I see the sensations had its own demons as well smh.

    • Jesjaykades

      Thats sad to know as I myself wanted a sensation but insteaf am stuck with a damaged screen g2x wich tmobile sent me as my fifth replaced I finally gave up om trying to wish on a working g2x..but from what I see the sensations had its own demons as well smh.

    • Jesjaykades

      Thats sad to know as I myself wanted a sensation but insteaf am stuck with a damaged screen g2x wich tmobile sent me as my fifth replaced I finally gave up om trying to wish on a working g2x..but from what I see the sensations had its own demons as well smh.

    • G.M. Carlton

      had mine since launch w/out ANY issues :( Went through 4 G2x’s.

    • G.M. Carlton

      had mine since launch w/out ANY issues :( Went through 4 G2x’s.

  • Anonymous

    Some of you may be asking why wasn’t T-Mobile sued.  Most likely it’s the U.S. Supreme Court case AT&T Mobility v. Concepcion, a case that ended all consumer class action litigation.

    http://www.google.com/search?sourceid=navclient&aq=0h&oq=concepcion+v&ie=UTF-8&rlz=1T4GGHP_enUS430&q=concepcion+v+at%26t+companies+now+insulated+from+wrongdoing

    Note: T-Mobile recently sent you a revised arbitration clause that takes advantage of this new case.  (All businesses did this). ,

    In the lawsuit the lawyers did not even mention the carrier from whom the Plaintiff bought the G2x, lest LG drag in (T-Mobile?) as a “necessary and indispensable party.” 

    What LG will do is invoke the carrier’s arbitration clause on the class action, saying that since there’s an arbitration clause between the Plaintiff and the carrier (from whom the Plaintiff bought the G2x) that everyone must arbitrate the case. 

    End result, this class action is dismissed, the lawyers quit the now-$500-value case, and LG escapes responsibility for its bad actions (and so too does the carrier.) 

    Sidenote: Yes, you heard me right, class actions are no more, at least as far as anything you might pursue, including cars that might explode because of defective design, an appliance that might electrocute you (because it killed someone else), a crib that might kill your child, or as is the case here, a phone that does not work. 

    In fact, assume T-Mobile cheats you out of $50, and cheats each of its 33 million customers out of $50.  Under this new Supreme Court decision all 33 million customers have to INDIVIDUALLY arbitrate his or her case. (So while T-Mobile cheated customers out of $1.65 billion, it sits insulated from ever having to pay the money back because the cases have to be arbitrated and it knows that that is not going to happen.)

  • Anonymous

    Some of you may be asking why wasn’t T-Mobile sued.  Most likely it’s the U.S. Supreme Court case AT&T Mobility v. Concepcion, a case that ended all consumer class action litigation.

    http://www.google.com/search?sourceid=navclient&aq=0h&oq=concepcion+v&ie=UTF-8&rlz=1T4GGHP_enUS430&q=concepcion+v+at%26t+companies+now+insulated+from+wrongdoing

    Note: T-Mobile recently sent you a revised arbitration clause that takes advantage of this new case.  (All businesses did this). ,

    In the lawsuit the lawyers did not even mention the carrier from whom the Plaintiff bought the G2x, lest LG drag in (T-Mobile?) as a “necessary and indispensable party.” 

    What LG will do is invoke the carrier’s arbitration clause on the class action, saying that since there’s an arbitration clause between the Plaintiff and the carrier (from whom the Plaintiff bought the G2x) that everyone must arbitrate the case. 

    End result, this class action is dismissed, the lawyers quit the now-$500-value case, and LG escapes responsibility for its bad actions (and so too does the carrier.) 

    Sidenote: Yes, you heard me right, class actions are no more, at least as far as anything you might pursue, including cars that might explode because of defective design, an appliance that might electrocute you (because it killed someone else), a crib that might kill your child, or as is the case here, a phone that does not work. 

    In fact, assume T-Mobile cheats you out of $50, and cheats each of its 33 million customers out of $50.  Under this new Supreme Court decision all 33 million customers have to INDIVIDUALLY arbitrate his or her case. (So while T-Mobile cheated customers out of $1.65 billion, it sits insulated from ever having to pay the money back because the cases have to be arbitrated and it knows that that is not going to happen.)

  • Magenta

    According to a very close friend of mines that works at LG, they had a software update that would fix all the issues that the G2X had, but T-Mobile declined to approved and instead told them to include it in their gingerbread update that wouldn’t be out until Aug. T-Mobile did not want to do an over the air update for some unknown reason and decided it would be best to make customers wait for a update that was months away! If anything, T-Mobile is who this should be against and i feel like the truth will come out if this makes it to court

    • My@Cents

      An OTA update would make T-mobile responsible for any issue’s it might cause the phone.  That’s why Vibrant updates were done through Samsung Kies and not OTA.  Does anyone remember the MyTouch 3G 2.2 debacle?  Lot’s of phones had to be replaced because of that.  Why would T-mobile want to go through that again when it’s an LG issue?  LG should be stepping up on their own just as Samsung did and offer the update through their own downloader tool. 

  • guest

    T-mobile gets their phones from the same companies that Verizon, Sprint, AT&T, Metro, Cricket, Orange or what ever other company you choose get their phones from. You know companies like HTC, Samsung, LG, Motorola, or  Huwei along with a list of others. T-Mobile as well as various other cell phone providers are in the business of selling service not selling phones. They have to provide the phones so that people can use their service. Maybe we should look to the makers of the models of the phones which are defective and hold them accountable for the devices failure to operate properly. If a class action lawsuit will make LG get it together, then by all means sue on!

  • guest

    T-mobile gets their phones from the same companies that Verizon, Sprint, AT&T, Metro, Cricket, Orange or what ever other company you choose get their phones from. You know companies like HTC, Samsung, LG, Motorola, or  Huwei along with a list of others. T-Mobile as well as various other cell phone providers are in the business of selling service not selling phones. They have to provide the phones so that people can use their service. Maybe we should look to the makers of the models of the phones which are defective and hold them accountable for the devices failure to operate properly. If a class action lawsuit will make LG get it together, then by all means sue on!

    • TheRealist707

      T-Mobile has an obligation to uphold and that is Quality Control, wich supersedes all claims that it is soley LG’s fualt because the consumer bought it from T-Mobile, not LG.

    • TheRealist707

      T-Mobile has an obligation to uphold and that is Quality Control, wich supersedes all claims that it is soley LG’s fualt because the consumer bought it from T-Mobile, not LG.

  • BunkoBob

    Please speak English.

  • BunkoBob

    Please speak English.

  • LGdroppedtheball

    They should include the LG G-Slate in the lawsuit as well…
    Known issues since day one and still no update…

  • Jesjaykades

    how can we get in touch with the lawsuit you have any idea? My g2x has horrible screen bleeding im on my 5th one!! Please how can I officialy become involved in this legal matter as I too have a defected device!!..

  • G2X OWNS ALL

    Mine worked fine out of the box, guess I am lucky… I never keep any phone stock however and this phone is a custom beast, basically rooted out the box (unlocked bootloader) which attracted a lot of top notch hackers (including cyonagen himself). Thousands of people are on XDA in the G2x forums talking about how much they like the their phone so 90% thinking is garbage is overkill…Since you had it from day one it was probably the first wave that were more defective…

  • Mcarrero8

    g2x owner… Count me in the “Lawsuit”

  • Real1986

    You Guy are lame. Crying like little bi***h’s. Its not that serious. It’s just a phone.

    • None

      That costed more than your carnote. That we run everything from like business and every day events. If you can’t make a reliable device don’t make it. I’m glad that someone is finally standing up against defected smartphones. Someone needs to sue HTC for all the defected HD2′s on the market.

      • Real1986

        Don’t have a car note. Paid over $60,000 cash for my car. Also I have a G2x that’s works perfectly. Never had any problems with it either.

        • None

          Glad to see you have the cash to waste on random electronic devices. but unforunately not everyone is in the same boat. You act like phones these days are not an integral part of peoples lives. Just like the above post stated, most people use them for everyday needs most important…making calls….if the phone cant even stay on to make a simple phone call what use is it?  If you have no complaints cause your phone works fine, thats great and all but dont sit here and try and belittle people who have valid complaints. These people have valid reasons to be upset, LG made a mediocre product and essentially are not fixing the issues. No matter what scenario, this kind of service is unacceptable.

        • Nichelle Adair

          Hey Real, why dont you shove your make believe “Bentley up your F**got Backside and Stop posting your fantasies to the internet. Too bad your pathetic self esteem makes you feel the need to look all tough in behind your computer screen there.. Real cool. Truth is if you were capable of paying 60,000,000 in cash for a car, I know you wouldn’t be wasting your time making yourself feel feel superior by responding to a forum like you did, Another thing, watch your spelling you incompetant moron. My guess is either your an idiot or your asian seeing as “You Guy are lame” oh ok well “Hurry up and buy!” and recount the **** you have in your attempt to cus. You are obviously one of the humans that make me want to kill myself because I am so ashamed to be grouped together with you in any way shape or form.

    • None

      That costed more than your carnote. That we run everything from like business and every day events. If you can’t make a reliable device don’t make it. I’m glad that someone is finally standing up against defected smartphones. Someone needs to sue HTC for all the defected HD2′s on the market.

    • None

      That costed more than your carnote. That we run everything from like business and every day events. If you can’t make a reliable device don’t make it. I’m glad that someone is finally standing up against defected smartphones. Someone needs to sue HTC for all the defected HD2′s on the market.

    • Anthonycannata

      People don’t have money to wast today maybe you do and good luck to you but I don’t and millions other consumers don’t 

  • Hellomr

    I updated the phone to the new gingerbread update and the phone had a few more issues that were not present before…in addition to the random freezing the phone does, the phone now will silence the key tones when typing on the keyboard while you are typing, also the phone goes though a full charge quite fast and finally the WIFI is almost non existant in the phone. I have a G2 in the house as well and the phone outperforms this one in reliability all day long.

    but here is the kicker…i called T-Mobile after the update to gingerbread to report all these problems that i was hping GB would fix (i really hoped!!!) but they acknowledged that there were issues with GB and that they were taking the phones back and exchanging them with phones with the old software and hoping that another update would fix the issues again…

    this is crazy!!!  they are shipping me a new phone with the same old problems and they know it!!!

    BS!!!

    i can only hope a fix comes soon…i do not mind the phone, i just wished it worked like all the other phones i buy and spend good money on…

  • V8Tundra2wd

    Sounds like TMobile is continuing this issues with the HTC Sensation.  My touch screen is malfunctioning regularly, less than a month after I bought it.  If you do an internet seach regarding this issue, you’ll find that XDA-developers have over 50 pages (65 at last count) regarding this.  My wife works at T-Mobile and put me in touch with “special accounts” (I believe) and they told me that this is a known problem with no known fix and that there was nothing that they could do.  I asked, “So you’re telling me that you took my money, knowing that this phone had major issues and that now you are refusing to do anythig to remedy my issue?”  The answer that I received was “yes”.  A number of different things come to mind including “receiving money under false pretenses” and “breach of contract”.  HTC and T-Mobile collectively suck (in my humble opinion). 
    If you try to pull this (in many states) with a car, you have a “lemon law” to help.  What do we have with the cell phone industry?   

  • nayno

    I have this phone and it sucks !!!! I HOPE THEY DO SOMETHING ABOUT IT . YES ITS JUST A PHONE BUT WHEN YOU PAY FOR SOMETHING AND YOU EXPECT FOR IT TO WORK AND IT DOES NOT YOU BE PISSED OFF TOO !!!!!

  • Jose Cabezudo

    Esta información esta llegando a Puerto Rico hay alguna forma que llegue en espanol