T-Mobile Unlimited Wi-Fi Calling Feature Going Live Tomorrow

After an out of the blue announcement and a just as quick delay T-Mobile is bringing their unlimited Wi-Fi calling feature back for free beginning tomorrow May 13th. That’s right tomorrow. That is all.

 

Currently, placing calls over Wi-Fi deducts from a customer’s in-plan minutes. Effective5/13, a new feature will launch that will allow customers with capable phones the ability to place calls over Wi-Fi without deducting from in-plan minutes! This is not only a great value, being FREE, but can help customers who experience coverage issues in areas that Wi-Fi is available.

This new feature is available to all Even More and Even More Plus Postpaid rate plans for customers with Wi-Fi Calling capable handsets.


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  • :OOOOOOOOOOOOOOOOOOOOO lol. It’s crazy how great T-Mobile is doing soon as this acquisition came into play. It makes you wonder why didn’t they already do stuff like this? or do they know or planned for the AT&T deal to not go through. Hmm…

    • i think they planned for this not to go thru, im believing that more each day

      • Anonymous

        Would be pretty awesome!

      • I’m starting to feel the same way.

    • Robcii

      Quick way to make 6 billion dollars

    • MACBFAC

      They are truly playing with my emotions.. I thought from day one that there may be some scheming going on, but dismissed those feelings. After the last few days, I’m becoming more certain that there is some scheming going on! One can hope..they are stepping it up in my opinion and an extra 6 bil can certainly help. 

      • Samehere. I feel the exact same way. I’m so confused right now. I’m not sure what is what. I guess we’ll just have to wait & see how this will pan out in due time.

  • Anonymous

    Is there a list of eligible phones? I remember that my N1 wasn’t allowed before.

  • Anonymous

    Sigh, postpaid. I should just bite the bullet but I’m trying to hold out …

  • Anonymous

    I got WiFi calling on my G2. Do I have to enroll in something to not have the minutes taken from my plan, or does this feature just not deduct minutes from my plan in the background?

  • Anonymous

    I got WiFi calling on my G2. Do I have to enroll in something to not have the minutes taken from my plan, or does this feature just not deduct minutes from my plan in the background?

    • you will get a text, supposedly tomorrow telling you how to sign up. It should be like going into your acct online and adding this feature, like visual voicemail. tomorrow telling you how to sign up. It should be like going into your acct online and adding this feature, like visual voicemail.

  • Anonymous

    I got WiFi calling on my G2. Do I have to enroll in something to not have the minutes taken from my plan, or does this feature just not deduct minutes from my plan in the background?

  • Anonymous

    I got WiFi calling on my G2. Do I have to enroll in something to not have the minutes taken from my plan, or does this feature just not deduct minutes from my plan in the background?

  • Psevoznik

    Can we use it while overseas? I am in Argentina for 2 weeks and don’t want to make a call in my g2x since the rep told me that even when I’m in wifi calling I will be charged as international roaming. Is that true? I used to talk with my Blackberry’s UMA and never paid a single roaming minute.

    • Nate32

      That is not true. I traveled to Chile and Peru last December and WiFi calls to the US while down there via my G2 were billed to me as local US calls! I checked online a few hours later and they indeed were billed as regular/domestic calls.

      • Nate32

        opps sorry I meant my BB 9700 with UMA then but should be the same with the G2..

    • Anonymous

      Yep, I was in Italy in November with my G2 and used it with nO problems. Only used up my regular bucket of minutes.

    • Anonymous

      Yep, I was in Italy in November with my G2 and used it with nO problems. Only used up my regular bucket of minutes.

  • Jake

    dont get why people grandfathered into plans can take advantage of this…sorta dissapointing that we get little love.

    • Like_itnot

       do you mean “can’t take advantage of this” or literally as you typed?  I ask because the way you have it worded, and I’m reading, is a good thing.  Saying people with grandfathered plans DO get to take advantage of this offer as well.

      Maybe it’s late and I’m just making things difficult (as I have all day) and in that case, I apologize.

      • Jake

        sorry i was the tired one….meant can’t* 

  • 4G_or_not_4G

     T-Mobile is so cool, they can’t go away…great plans and now great phones…what else do you want…Go TMO!

  • Ash

    I have HD2 running Android, can both Winmo and Android use this? Is it an app? or?

    Now the cry babies who were bitching about the delay look like fools. Only 2 days delay.

    • Snowzone1976

      hey ash what android are you useing on the HD2  

      • Ash

        It’s the SD card version, because I wanna still be able to sometime access Winmo.
        The file name is
        HD2Froyo_V2.1.7z
        You can search for it on XDA dev.
        Good speed, super stable, everything works.

        If anyone has a better build in mind, do share. :)
        I wanna keep using SD version until I get the HTC sensation.

  •  This should bring in some of those rural customers!

    • AnonGuy

      Not really. They will go with Verizon or at&t so they can get their emails while having dinner at the neighbors. T-mobile already has free roaming. What keeps rural customers away is their retarded small data network coverage. Its truly terrible. I’m on t-mobile and on a good day I get two bars gprs reception…

      •  Speak for yourself.  I’m rural and I chose TMobile because WiFi Calling enables me to get cell coverage anywhere on my property just by installing my own WiFi access points.  We get *zero* cell coverage up here in the mountains from any carrier, so TMobile is the only carrier that works for me.

  • mac

     how exactly do i do this? is this “internet calling” –> “SIP acounts” under my settings?

  • Guest

    It’s bogus!  T-Mobile reps (and I called thrice, 1 rep know before 1 p.m. Eastern Time, 2 later on FRI 13th) don’t what I’m talking about the UNLIMITED FREE WI-FI WITHOUT your planned minutes.

    • Alex

       they dont like you i guess….

  • Alex

    OO i finally made a cal over wif calling for about and hour and didnt use no minutes it free, about time !!!! woohooo….!!! 

    • Arpit85

       how u did it caz i cant get it to work in my g2

      • Camille

        First your phone should be connected to a Wifi network.  Then, if your phone does in fact have the Wifi calling app, just turn the app on and you should be connected.  Of course, you should make sure to select the option on your account before trying to do this.

  • Steve

    I have had this feature for a long time…it was grandfathered on my plan. I just called them and instructed them to remove the $10 charge  for UMA calling since it is free now and they did. Nice! 

  • Alwaysright

    I ended up calling, and I have also had this feature for a long time, and actually love it.  I put multiple routers in my home, it more than compensates for any overages.  I also have a grandfathered plan, and started UMA calling in 2005.  THEY DENIED ME.  They told me I already have a “Preferred” plan.  I even asked to get transferred to customer loyalty, and they denied me there too.  Bummer, I wanted to get this $10 charge a month removed.

  • UMA

    I called today (5/13) to add this.  The CSR said that my phone already has this plan (G2).  Since I don’t have it as a service on my plan and I questioned the notification that comes up “calls and messages made over Wi-Fi will be charged like cellular calls”.  She said I won’t be charged while making calls on Wi-Fi.  Is that true?

  •  i didnt notice any wifi calling unlimited in my plan. i went to add it but it doesnt show up.. so i guess i cant add it to my g2 :( lame..

    • Didn’t you read the person above you with a G2?  You don’t have to add it, it is allready there and working.  I also have a G2 and it just works. 

      • But what about where it says here where we should get a text to link us to My.T-Mobile to add it? So that’s void now? 

  • Texasmade1978

    If T-Mobile in fact didnt plan on the deal going thru, then they are pure genius. 6 billion to put into the company is a helluva cash infusion. DENY THE DEAL FCC

  • OUKidder

     I turned on my wi-fi.  I went to my apps, scrolled to find Wi-Fi Calling, click on it.  I slid the slide at the bottom of the app screen to on, waited for awhile, then it finally activated and said it was ready.  I made a call and it sounded great.  I’ll start using this at home all the time now.  AT&T would never do this!  Something free?  Never, if it doesn’t help pay dividends to the share holders, it won’t be done.DENY THE DEAL

  • Mr. Grey

    With the Wi-Fi Calling option on and the new feature enabled, does it also include incoming calls? Trying to figure that one out.

    •  Absolutely works for incoming calls too.

  • J3beme

    Anyone get a text from T-Mobile yet? Wondering if we really need to call in or if it’s active for all tmo users with wifi calling available.

  • “Even More and Even More Plus Postpaid rate plans ” just contacted T-Mobile, It is in effect today, but not for my grandfathered plan (which you couldn’t touch now with new signup). Bummer but wi-fi calling is kind of a pita anyway. So it’s free Google phone or Skype.

    • Hey David…Clarification???? I read that all phones w/WiFi enabled phones could use this feature yesterday… 

  • Anonymous

    Only problem is that of course if you try to leave your house or WiFi zone (which, on these my phone’s WiFi.. is tiny, really poor signal strength)  while on a call it will drop 

  •  You can check out http://www.wificalling.net/ for a video about how it works, helpful tips and other information.

    • These guys rule!!!!!!!

  • KeNNethX

     I just contacted TMO live chat and they added both BBs ony my plan. TMO live chat and they added both BBs ony my plan.

  • Bob

    I work for t-mobile and just added the feature to several customer’s accounts.  Yes the feature is live. Yes it’s free.  Yes it’s unlimited. Have a nice day. 

    •  I Just called cust care, they could not find it????? Can ya hook a guy up?

    • Aidennathaniel

      Bob. I have the my touch 4 g.. Does wifi calling mean that I can call my friend in singapore at no charge?

  • Guest

     You have to Call T-mobile to get that free feature added otherwise minutes will be deducted even on WIFI if you don’t get that feature added to the account.deducted even on WIFI if you don’t get that feature added to the account.

  • Guest

     Have to Call T-mobile to get that free feature added.  If you don’t add the feature on the account minutes will be deducted even on WIFI.ave to Call T-mobile to get that free feature added.  If you don’t add the feature on the account minutes will be deducted even on WIFI.

  • Guest

     Have to Call T-mobile to get that free feature added.  If you don’t add the feature on the account minutes will be deducted even on WIFI.ave to Call T-mobile to get that free feature added.  If you don’t add the feature on the account minutes will be deducted even on WIFI.

  • Guest

     Have to Call T-mobile to get that free feature added.  If you don’t add the feature on the account minutes will be deducted even on WIFI.ave to Call T-mobile to get that free feature added.  If you don’t add the feature on the account minutes will be deducted even on WIFI.

  • Guest

     Have to Call T-mobile to get that free feature added.  If you don’t add the feature on the account minutes will be deducted even on WIFI.ave to Call T-mobile to get that free feature added.  If you don’t add the feature on the account minutes will be deducted even on WIFI.

  •  Just spoke to a tmo rep. Apparently you need to have that extra service added to your current plan. And it’s an extra $9.99
    If you don’t have the $9.99 added, the minutes will be taken off from your monthly amount.

    Would have loved to have it since am always on WIFI, but still too pricy .   

    • did you see the picture above that says free? 

    • did you see the picture above that says free? 

    • Anonymous

      who did u talk to. I just enabled with no fee whatsoever.  to. I just enabled with no fee whatsoever. 

  •  Seems there is a lot of confusion at TMobile over this….. at TMobile over this…..

  •  I’m chatting with rep now and they don’t see it.. and I gave them this link..they don’t know about it..

    • Ha, they rep I’m chatting with says it not available for a G2!!! non-comic relief today @ TMo… 

  •  I’m chatting with rep now and they don’t see it.. and I gave them this link..they don’t know about it..

  • Aajeev

    Yep it works. I had to convince the Rep. to dig through the feature list took a minute or so. First time he told me it was going to be $5, I kindly told him to check again and he came back saying it free and he is going to go edit his account after helping me. So yes it’s true ask for it or just hang up and call again.

  • Aajeev

    Yep it works. I had to convince the Rep. to dig through the feature list took a minute or so. First time he told me it was going to be $5, I kindly told him to check again and he came back saying it free and he is going to go edit his account after helping me. So yes it’s true ask for it or just hang up and call again.

  •  Finally got a rep online, hooking me up as I type. whew not all reps know about this. look like online chat guys are getting it done, fyi. Thx to David for this huge article!!

  • Svetzy02

    Ok, just got off the phone with an awesome rep who got it solved. The program doesn’t have a name yet, and the reps haven’t been trained on it, but it DOES exist and it works for phones with UMA capability. The rep had to search the “T-Community” database for “free wifi calling” and she was able to find it and add it to my plan for free. If you don’t want to call, it sounds like online chat reps know about it per @yahoo-35HLVJSI34LMH5M274SCGWDZBY:disqus below

    • Svetzy02

      don’t know what happened to my tag, but the “yahoo-35…” was supposed to say “mike” 

  • Brandon

    anyone had luck getting this added to a grandfathered plan? rep told me it can only be added to even more and even more plus…

    • I also have a grandfathered plan and they just told me I would have to switch to a current plan in order to get the service.

      But at least they knew what I was talking about.

    • try the live chat, she never asked about my plan, but then again maybe he saw hat I had even more plus

  • Guest

    just got off the phone with CS and it was just added to my line…very pleased at the moment!

  • I added this feature to my account via Braxton M on the Web. How would I know if this feature is actually on my account?

  • I called and the lady had no idea what I was talking about, she said you can only get t with the T-Mobile branded 2.2+ update because the app will come with the phone, so she couldnt help.
    I used the live chat agent and she said she added it to my line only, the other lines on my family plan would have to do it manually
    I’m going to try to download the app from xda and give it a try
    Wish us all luck LOL

  • I called and the lady had no idea what I was talking about, she said you can only get t with the T-Mobile branded 2.2+ update because the app will come with the phone, so she couldnt help.
    I used the live chat agent and she said she added it to my line only, the other lines on my family plan would have to do it manually
    I’m going to try to download the app from xda and give it a try
    Wish us all luck LOL

  • My apologizes to posting this question too soon. I checked T-Mobile.com account page and haven’t seen the feature listed. However, my T-Mobile app for my phone shows “Free Wi-Fi Calling” at a $0.00 rate. I am grateful to the information I received from this Web site.

  • J3beme

    Just added to to 3 lines here (all mytouch 4g). If they don’t know/see what you’re talking about tell them to look under features and the launch date being the 13th. Thanks Tmonews!

  • Oce

    Anyone with grandfathered plan been able to get them to add this feature? 

    • NOPE, seems like they want those grandfathered plans done away with… 

      • Anonymous

         True. Which is another reason why T-Mo just keeps loosing customers.

        • Amit

           I just got of the phone, they do not see the feature, i have the 10$ plan for hotpot at home for family want to take that off and get the free one

      • Oce

        Figures.  Lame. 

  • mc55

    wow this rep had no idea about what i was talking about. i took the advise from above and ask them to refresh thier system. took about 25 mins but hey we found it. no training… and now it is added for FREE. 

  • Anonymous

    tinyurl.com/2df4ccp

  •  I am not sure where david get’s his information. But I haven’t found anything official from T-Mobile at the moment. I myself have contacted T-Mobile’s customer service, and a representative  seem to know what I was talking about. But then told me that it’s only for their grandfather plans and not new plans. But customer service reps could be wrong. And until I see a press release or something more official am taking it with a grain of salt.   

    • You aren’t sure where I get my information? Josh you’ve been reading this site for a while, you should know well enough if I post it, there is a good reason for it!

  •  Called Tmo again this morning and the rep that I spoke to was glad to help with understanding this wifi calling service. I did mention the grandfather plan, but was told that this doesn’t apply to my current plan [non-contact]. She just asked for my 911 contact address and set the wifi calling feature on my account. She was very sure that this service will NOT be using minutes from my plan, and that I shouldn’t be worried. After I got off with her, I checked my tmobile online account and saw the changes with the activated WIFI calling feature.  

  • Jlo

    I am chatting with Tmobile right now. As far as grandfathered plans, the rep said”

    “The feature can also only be added
    on Even More and Even More Plus rate plans. Before we are able to add
    the feature, may I ask if you would like to change your rate plan to an
    Even More or Even More Plus rate plan, please?”

    But doesn’t it say above, where David posted, that loyalty has this for preferred plans?

  • NardVa

    I am confused. Can a customer with a grandfathered plan get free wifi calling added to their account?

  • I just had a similar, successful experience just now. The rep said she hadn’t been at work for a few days so she hadn’t even heard of the feature, but I told her what it was and she found it in less than a minute. Verified I had a compatible phone and asked for a 911 address and that was all.

    She was pretty excited, even saying that she’s going to add this to her own account right now! Got a laugh out of that, but I’m good to go. Call in!

  • DH

     just added unlimited wifi calling via online cust service chat.  it was an easy/short process.

  • ogopogo

    To all those having problems – YOU HAVE TO CALL IN or ONLINE CHAT to add the feature. Just added mine to two lines – no issues, and no hassles.

  • Cscorbin

    Just did an online chat with CS and was told the feature is free but it still deducts from my minutes ugh.  

  • Rob

    when i called cs they told me there is no such plan i would have to pay 14$ what am i doing wrong i called 2 different times 

  • Vibrant Addict

    I have yet to receive any text notifying of this update, so I assume I’m still going to get the hit on minutes.

    • ogopogo

       I haven’t received a text either, but according to the CS that added mine, it isn’t supposed to deduct from your minutes………..I’m going to test it out today, and see if it actually deducts or not. Don’t know why there seems to be so much confusion within T-Mobile on this!

      • ogopogo

         Just tested it out. it is COMPLETELY FREE!! You have to have your phone set to “Wi-Fi Preferred”, and you can place calls over wi-fi. Go into your account online, and monitor the usage. You will see the wi-fi calls (Comes up as Hot-Spot), but they are never billed!!!! Yay! I love T-mobile.

        AT&T can suck it. Verizon’s CDMA can suck it too, and as for Sprint……..don’t even get me started!!!

  • TGASTT

     Wanted to add it but ofcourse Customer Service wont because im on unlimited anytime minutes plan..

  • AdrianMT4G

     I have called CS today since I realized my minutes are still being deducted and what do ya know, they don’t know anything about this and says is going to continue to deduct from my minutes. I guess I’ll do the chat and see what they have to say.

    • AdrianMT4G

      Nevermind, I just got the feature added thanks to the helpful online chat representatives. They’re actually more helpful than calling in!

  • SabsWifey

    I just called CS and the rep said that if you pay for that feature then yes it is unlimited. I told him I have 1500 min/ unlimited data/ unlimited text & the mt4g which is a wifi calling enabled device. Bottomline is that my minutes would be deducted. What gives?

    • AdrianMT4G

      I have the same plan. Its still deducting mine too. Ripoff? 

      • ogopogo

        It works. Two things you need – (1) Have the feature added to your account, (2) Set your phone to Wi-Fi preferred. Once that is done, you are set. To make sure, go into your account and verify under “Monitor”. You will now see an extra line in there that says “Hot-Spot” – this is for all of your wi-fi calls, and is COMPLETELY FREE. Let’s see another carrier do that!!!!!

    • AdrianMT4G

       You have to make sure your connection settings in the wifi calling app are set to “Wifi preferred”. If its set to “Cellular preferred”, it WILL eat your minutes. As long as its set to wifi, your good to go.

      I had to actually figure that out myself since CS couldn’t figure out the problem. Go figure.

  • Chadastrophic

    I just did the online chat and had the free unlimited wifi feature added.

  • I installed WiFi while I was going on Cruise to Spain. The WiFi connection worked in St Marteen.  While on Cruise or in Spain and Portugal, it did not connect.  Often it kept trying to connect to WiFi or was waiting to get authorization from T-Mobile.  I had similar connectivity problem abroad with other Android Apps, Visual Vok, to download my voice mail.  More often it said the WiFi signal is not strong. Please comment if any experience you had using WiFi and Visual Vok. I have unlimited min plan so I do not have problem at this time. In the past (2 yrs) ago with my Blackberry, T-Mobile WiFi services robed me.  When I purchased I was informed no min usage with WiFi, but when I was billed I got big bill.  The local office rep told me the same thing NO WiFi charge, but billing falks did not agree.  I paid big amount.

    • MountainTopHigh

      Bipin, did your recent cruise and Spain wifi calls cost you extra? I chatted with TMo last night to clarify wifi use internationally, as I’m traveling next week. The rep who sold me my phone assured me that if I use wifi overseas, there will be no data or voice charges since it’s going through the internet (and I have the unlimited data, voice and text plans). The chat rep contradicted him tho and said

      “Well this is the thing , its never advised to use the wifi calling or for data
      while international . Because if you do get any charges while roaming they are
      valid . Even if the wifi is on .”

      Which if true pisses me off because I’m going to be in Europe for 3 months and specifically got this 2GX phone and plan because I was told I’d be able to use all the wonderful features I’ve gotten addicted to overseas. If not, it’s nothing more than an expensive paperweight, since calls from Europe are $1.29/minute plus any additional mysterious fees that may apply, and data is a whopping $15/MB.