Opinion: Why T-Mobile’s “Unlimited Data” Plan Is A Play On Words

I’ve begun a number of my previous editorials with words like “staunch defender, supporter and biggest fan” when it comes to T-Mobile and their corporate decisions. I’ve used those words or something similar in an effort to show that what’s coming up is born out of love and frustration. A storm has been brewing in my eyes as of late with T-Mobile’s recent campaign on “unlimited” data. It came to a head last Thursday evening when T-Mobile’s marketing department posted a video on YouTube (which is now private)  depicting Carly and a new character chatting about unlimited data and the “small print” other carriers stipulate. After Carly explained the $79.99 promotional plan as having “unlimited data”, I took issue with T-Mobile’s own fine print at the end of the commercial.  The very same “small print” the commercial was designed to poke fun at existed in the exact same nature at the end of the T-Mobile commercial. See below:

As of now, this commercial has been set to private on YouTube and I don’t imagine we’ll see it again. To be blunt, this commercial was ridiculous. A complete sham by T-Mobile to poke fun at other carriers while patting itself on the back for its own terrific value. Except it’s not great value and the company’s definition of “unlimited” isn’t unlimited in any real world sense. Unlimited, according to dictionary.com, is defined as “not limited; unrestricted, unconfined; boundless and most importantly without any qualification or exception”. It is in that last part of the definition that I find fault with T-Mobile’s “unlimited” claim. While I’ll be the first to admit that in a very technical sense T-Mobile’s unlimited plan doesn’t cut you off, In my opinion that’s just a very clever play on words.  You can put lipstick on a pig and it’s still a pig. Throttling is a restriction in a very real sense and to claim otherwise is ridiculous and therefore doesn’t quite meet the dictionary definition T-Mobile claims. Are we to understand that wireless carriers are free to interpret words as their marketing departments see fit?

In a blog post that appeared early in the morning the day this YouTube/Twitter debate went down, we posted a breakdown of T-Mobile’s new data plans which included the difference between “high speed” and “reduced speed”. An email sent while using high speed takes 2-6 seconds and reduced speed, or throttling, takes 30-40 seconds. That’s a very noticeable change and one that completely affects the user experience. I can’t imagine users who are used to sending dozens of emails per day using reduced speed for actual work. It’s just not feasible. T-Mobile is misleading its customers with commercials like the one that would have aired. I’m evidently not alone in my thoughts as the few comments that were made about  the YouTube video before it was taken down show other individuals were ready to call T-Mobile on the hypocrisy in its advertisement.

The bottom line is that T-Mobile’s claim of unlimited is nothing more than a crafty play on words thanks to a marketing team. “Unlimited” data that reduces speed to the point where it’s all but unusable for anything but the most remedial tasks isn’t unlimited. It’s not without restriction, qualification or expectation. Throttling is very much an exception and a restriction. While throttling may be the T-Mobile way of differentiating itself from the competition along with helping customers avoid overages, it’s also giving them reason to believe it’s actually unlimited. The $79.99 promotional plan reduces data speeds at 2GB’s and that’s unlimited? I’ll go back to the same point that you can put lipstick on a pig but it’s still a pig. This clever play on words is everything that’s wrong with the wireless industry and I fear it will only get worse when AT&T gobbles up T-Mobile.

 

 

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  • db

    This is not false or unethical advertising people…..you get unlimited data usage but it throttles after you reach the limit of what you sign up for….if you use more than 200mb then jump to 2GB,  If you use more than 2GB then jump to 5GB, if you use more than 5GB then jump to 10GB….If you use more than 10GB then you are a DATA HOG and are exactly the reason why throttling exists!!!!  If they said it was unlimited data but did not plainly state in the rate plan brochures how much data you get at 4G speeds then it would be false and unethical but it is plainly stated and T-Mobile is the only company that lets you choose how much you want to pay for your individual usage….so if you start to use more then you can step up to the next level and pay a little more for using more…what a concept!…Cell phone networks are not the same as land based networks as far as capacity so throttling esists to keep people from clogging up the network because they think they have to stream 24/7…download the stuff on wifi to your phone and use it whenever you want!!

    • http://tmonews.com David

      Wrong wrong wrong. It is absolutely false marketing. It’s not TRULY unlimited.

      • http://profiles.google.com/jjwagner33 J.J. Wagner

        Neither is Sprint’s unlimited.  From their own T&C:  Sprint reserves the right, without notice, to deny, terminate,
        modify, disconnect or suspend service if off-network usage in a month
        exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 300
        megabytes or a majority of kilobytes.

      • brucewayne73

        db, you are absolutely correct.  So many want to play with semantics saying this is not unlimited… but it is.  People want to say it’s not unlimited because you get throttled.  Hmm, show me where you have to start paying for it then.  Oh wait, you don’t.  Show me another company that gives you as many options to get the internet you need without charging you overage.  Oh wait, you can’t.  If you truly need that much internet, get a tablet or use your home pc.  I can agree that tablet internet should not be throttled but on a cell phone??  Get serious.  So many people want to hate on t-mobile for their rates but show me another company that does better!!

    • None

      The NERVE of me to want to use my phone and service to the fullest!!  I should be shot.

    • zps

      just the fact that you use the term “clogging” means you have already drunk the propaganda cool-aid.  how about the company who’s sole job is to deliver bandwidth actually deliver it?  and label it what it is… a severely limited plan that is worthless after 2GB.  calling this claptrap unlimited is a fraud, plain and simple.

    • gmitch

      Does DB stand for DorkBoy? 

  • None

    I just read this about 100 posts back…

    “We promote it as unlimited talk, but if you abuse your unlimited minutes such as talking over 8k minutes a month, we will most likely terminate your service”

    Since TMO thinks they are so slick, is this an equally slick way get out of contract??  Can I just call my home phone and put the phone down every night and “abuse” my unlimited and save myself termination fees?

    • Junior

      In that case you would have to make a call every 4 hours because that’s how long a call last before the towers drop it.

  • Torrentula

    I love Verizon despite higher prices. I stand by “you get what you pay for” but now they are going tiered. One hour of Netflix a day plus Internet is over 5 GB. I use about 8 a month. To me this is no where near accessive. They squandered their profits instead of upgrading and now your all paling for it. Screw 4g. Just give us unlimited 3g. The higher speed just means you’ll hit your cap faster. They shouldn’t even be selling smart Phones if this is how they do business. I’ll be leaving Verizon. I was happy to pay extra for the service but that isn’t enough for them. They want more money. I’m done with cell phones. Get me a tablet, clear wire, skype, and call it a day.

  • http://twitter.com/AeMr [InsertNameHere]

    People complaining and carrying on. IF you knew what WIFI was you really wouldn’t care abt this falsy advertised “truly unlimited” plan. I agree that it is kinda of obsured, but ultimately, we won’t have to worry abt ridiculous overcharges fees. So I’m kinda of up and down about it. Solution: use WIFI in your house and when you’re not home, you can just kick to your data. DUH!

    • Antonio Soto

      …Or, I can just go on my Computer. I mean… Why would I have WiFi and not have a computer? Problem is, a Mobile carrier is just that. Mobile. Meaning “On the move”. And since my Whiffy isn’t at my job, at the movies, on the train, at the ball game, stuck in the highway, at the park, across the country, in Brazil or pretty much everywhere outside the 30 foot radius of my house, WiFi pretty much is useless to my phone when I need to download stuff or fiddle on my mobile handset device. But hey! When I am home I can use my Wifi on a device with a screen only 1/10 of the size of my laptop with only a fraction of the processing power!

      • Antonio Soto

        DUH!

  • keith49

    Very clever marketing by T – mobile.They never say unlimited data “at 4G speeds”. They just boast about being the largest 4G network and all that.

  • Md

    As soon as the T-mobile commercials stating unlimited data started appearing, I started complaining about it to wife. I have had more respect for T-mobile than I can give lately. I don’t want my cell phone provider to be like ATT and Verizon. I want them to be like T-mobile. I want to keep telling my friends to switch to T-mobile. In the past couple of months there hasn’t been much reason to choose T-mobile over the other two, and there used to be huge reasons to do it.

  • zps

    agreed.

    this is absolutely pathetic and classic false advertising.  the state of the wireless industry in america is just abysmal.  t-mobile is now at the lower end of the barrel.

  • http://twitter.com/tpettyrox Jonathan Stein

    I’m not a fan of T-Mobile’s use of the term “Unlimited” for the very reason you state – it’s quite misleading – but they offer a much better selection of data tiers than any other mobile provider (200MB, 2GB, 5GB, 10GB), and it is up to the user to decide how much priority data (4G) they need to consume on a monthly basis.  Frankly, I believe it would be more to T-Mobile’s advantage to advertise the flexibility of their data offerings than this pseudo-unlimited scheme.

  • rene

    well a few months back, metro pcs used to have a misleading advertising  and tricking  customer, with his  unlimited international anywhere in the world for $5 dollars, but no even in the fine print they mention that was only in some country and land line, and the got a class action suit which make them to clarify that detail and get refund to many people, so whats up in here?

  • Gmitch

    Like the All-You-Can-Eat-Buffet selling “all you can eat”. Then after paying you find out it’s all you can eat for 10 minutes, then only one eggroll every half hour. Lame.

    • Stanima

      No…..It’s like saying you can eat 100 eggrolls…how fast you eat them is up to you.  After that you only get 1 per hour….for as long as you want to sit there and eat.  Forever it you’re up to it….

      • Theassis

        exactly…. you still get egg rolls.. they are still unlimited… just like web, the people who eat to much need a break :) they take all the egg rolls from everyone else who will only take a few at a time. 

        • Adrian Trujillo45

          I’m not even getting eggrolls, I’m getting a pea or noodle.

      • Kenszii

        100 eggrolls… how fast you eat them is up to youl after that it’s 5 per hour… till you pay again lol. then you can do another 100 eggrolls and the process starts all over again hahahaha. lol

      • Kenszii

        100 eggrolls… how fast you eat them is up to youl after that it’s 5 per hour… till you pay again lol. then you can do another 100 eggrolls and the process starts all over again hahahaha. lol

  • Kelly12

    I want to see the T-Mobile Girl parody ad where she’s dressed like a hooker promising everything, but then says no, no and no to anything fun!

  • Kelly12

    I want to see the T-Mobile Girl parody ad where she’s dressed like a hooker promising everything, but then says no, no and no to anything fun!

  • blah.

    Those of you who are opposed to Tmobile as a company giving you truly unlimited web and just throttling it down because you are one of the 8 or so percentile that use more than 2gigs on your phone a month, why don’t you go to ATT before the merger happens, pay $30 bucks for the first 2gigs, and then $10 bucks per gig afterward? Sound good? UNLIMITED means NO OVERAGE.You still get unlimited web, I promise.

    • Blah!

      Read the dictionary and look for the word unlimited or read the actual article. Your made up delusional definition is completely wrong.

      • Nync518

        For the last time. It IS UNLIMITED data..there is nothing restricted about the data it’s self. Tmobile never said unlimited 4g data. Don’t get me wrong Tmobile is the worst provider and cst. srvce. No doubt there.

  • Stanima

    For $10 a month, a subscriber can have unlimited internet…albeit EDGE…It’s still unlimited.  E-mails, texts, pictures, Facebook, navigation, and a host of other services will still work just fine.  You want a real world comparison of data usage?  I re-set my data usage monitor and turned on netflix.  A 45 min episode of a tv show uses aprox. 400mb…I use around 5gb every month, but I use my data waaaaaaaaaaay more than the average user even needs to think about using theirs.  For 2gb….saving $30-40 a month over the competitors…There is no word play here.  Technically it’s 100% correct.  Even the ad tells you….  Also…if you feel like you were lied or misled by a sales rep….Turn around…Leave Wal-Mart…Go to a REAL T-Mobile dealer and get your information from a source who knows what they are talking about.  Come see me and I gaurentee you won’t feel in any way misled. 

  • http://www.kilorad.com Kilorad

    AT&T recently switched their home DSL lines to having a 150GB / month limitation.  If you meet that for a couple of months you get warnings each month before overage fees kick in.  They also give you tools to monitor how much bandwidth you’ve used.

    But business DSL / U-verse accounts do not have this new limitation.  Perhaps one can get a corporate contract from T-Mobile with no download limits?  That was a question.

  • Anonymous

    It actually is truly unlimited. They just boot you back down to 2G when you use your allotment. No overage fees, no ganking you like V-T&T.

    It’s clearly spelled out there if you pay attention. Also, if you’re on an older plan, you still have priority unlimited speeds. Maybe if people didn’t “need” a new phone every four months. Also, if they bought second-hand since they can easily on GSM– they wouldn’t need new plans.

  • Antonio Soto

    Problem here is that They never said “Unlimited 4G data.” Just “Unlimited Data” They’re only clever since they’re using consumer ignorance; “It’s 2011! 4G is standard! But… It’s pricey. So lets give em a limited amount of 4G and they can have everything else for free! We still got EDGE networks? Perfect! Just say it’s Unlimited Data! But don’t say what kind!”

    They’re jerks but hey, people fall for it. .

    …Doesn’t justify that they’re jerks.

  • TonyJohns

    Your still getting data to your phone. The data never stops. No matter the speed, your phone is receiving data. Its unlimited.

    • http://pulse.yahoo.com/_CDKRJFRFZYVIUCI5QG7NI6VQVM Ken

      You’re missing the entire point.  The issue is how the ads are misleading.  Technically by your example, even if you have a 1 bit or byte connection, you’re still technically still able to send and receive data, it’s just in a form that makes using the data plan unproductive and almost useless depending on what’s been sent/received.

    • Mbhandson

      your statement is very unrealistic; t-mobile’s throttling has finally forced me to dump them for Sprint however, Sprint’s reception for my location is way worse than t mobile…ugh!!!!!

    • Wuzupchuck

      Sounds like you work for T Mobile.  “Unlimited” means “Unrestricted” — Look it up.  If the service is slowed by throttling, IT IS RESTRICTED. Wake up.

      • Fiendhonda

        Noo…its a sound arguemnt.  It is unlimeted indeed, but the speed at which you obtain it is much slower…and no I don’t work for T-Mobile.

        • Thedoombasslocator

          (un) limited (no limit) thats on speed or data doom bass

        • ATTisTheDevil

          again you miss the point. when you say unlimited data, that means no limits, no restrictions. oddly right under their unlimited claim, what does it say? you will be limited and restricted. 

          how is that not simple enough for you to understand that what they are claiming is completely opposite of what you pay for? you cant say the sky is blue when its clearly red and expect it to make any sense. the same applies to their misleading business tactics.

          just like their misleading two lines for 49.99.. i learned this the hard way, no were in the fine print did it even say anything about this plan being limited to T-Mobiles outdated flip phones from a couple centuries ago, literally no where did it say this. yet i try to get a smart phone with that plan, no only was a lied to saying it was in the fine print when it wasnt.. i was told literally almost all their smart phones do not apply to this plan what so ever.

          im sure if they advertised anything in the way that its actually is, they would have literally no one racing into their doors. its just that simple, they mislead people into the store in hopes, they just give in and buy into their scheme.. which works but is in no way right or should be legal.

        • ATTisTheDevil

          jesus christ sorry again for all the typos, i type so fast when i get riled up like this.

        • Forlambschool

           I AGREE! When you say “UNLIMITED DATA” it mean “UNRESTRICTED UNLIMITED DATA” NOT “SPEED!” That is way they can get away with it. The data IS Unlimited, but the speed has nothing to do with the data you receive.

          If I was going to give you w Million Dollars, but It took me 7 years to give it all to you, did I give you a Million Dollars? YES! It just took forever for me to do it. But I did it, didn’t I?

          i don’t disagree that it is misleading, but it is not lying. I can’t help what you assume.

  • Gs007

    The whole point of having a smart phone is Internet access which requires data. I am using my I phone lo listen to Sirius when indrive to and from work. I was also looking for provider that offers unlimited high speed data for some of my work related attachments. The T mobile store rep insured me that t mobile has no data restrictions and to use the fast 4 g network as much as I like. Two weeks into my billing cycle my I phone became vertaly useless as T mobile restricted my data to 70 kbs. The whole reason for giving up my AT&T unlimited plan was faster 4 g service. Now I am stuck with t mobile and lost my truly unlimited AT&T services. I am looking forward to a class action case against this misleading company! E mail me at gs007@rocketmail.com ! Maybe we can start our own legal case against them!

    • Adrisn Trujillo45

      Your story is exactly like mine! atvleast you get 70 KB, MY phone shows 48 – 60kb and the stinking chimpanzee said that was normal and good. I explained I couldn’t evrn use my nice phone for simple things like market and gps half the time…They need a class action lawsuit for lying and misreprepresenting their product! the ape salesman ASSURED me it would only SLOW A LITTLE BIT AFTER I USED THE supposed 4g up…BLATANT STINKING LIES!

    • ATTisTheDevil

      i disagree to a certain extent, to me i have no use and my smart phone has never need data plans. people like me already pay for home internet that is exceptionally fast at 100Mb/ps i already pay 100$ a month to have this internet. i have no need for these data plans that are forced with smart phones as my phones main hub of net use comes from my already existing internet and router which i payed for that has wifi.

      its absolutely absurd im forced to pay for data regardless of this fact. these phones now a days all have wifi for a reason, so you arent constantly using these carriers data. how do they have the right to completely hinder that use and capitalize on something they didnt even create.

      i completely agree its insane they can even make these claims when its the complete opposite, if this were court all evidence would be against them yet somehow they get away clean. that i do agree on, what i dont is the fact people assume all smart phones need data plans.

      thats my gripe is im the sucker paying for something i literally have no use for, i have a GPS navigator.. so i dont need to use that on my phone either.. all i wanted the Galaxy S2 for was mainly music related task and its exception camera and HD recording capabilities.. sadly the Galaxy S2 has by far the best video ive ever seen a phone record.. Samsung is known for the amazing cameras and it shows in this phone. the HD video is flawlessly fluid, no hic-ups like the iphone or other phones with the same specs that cant even render light properly.

      if the phone didnt have that, i wouldnt be paying a arm and a leg to have the crappiest plan available just to use it. according to T-Mobile we no longer have that right to choose what we use our phones for apparently..

      whats sad is i ma ATT customer and even sadder they are the only people who wire in my area for internet so thats who im paying for my internet through, so i already know how terrible ATT is customer wise and how they are known for doing everything T-Mobile is becoming clearly all from their influence.

      whats even more absurd, is they are merged and they still expect to pay for the data plan which i dont need at all, along with my $100 dollar ATT internet bill. im trying hard to possible have these data charges waived because of that simple fact its absurd. no luck yet.

      its sad, i knew this would happen once i heard they were merging. i prayed it wouldnt happen to this extent but ATT is just that greedy and horrible i guess even i should have expected this.

      • ATTisTheDevil

        sorry in advance for any typos but im sure you get my drift, im not wasting the time to spell check all of that in all honesty writing that is enough wasted time on something that probably will never change unless something drastic happens. so i figured id at least warn you ahead of time there are possibly some errors i skimmed through while in rage type mode.

        no hard feelings towards you, i know i come off as a jerk.

  • Wuzupchuck

    I find it amazing that people are fine with T Mobile touting their ”
    Truly Unlimited Plan” when nothing could be farther from the truth.  Are
    we so used to being lied to thru false advertising, and fine print,
    that we expect to get ripped off in the first place? Personally, I am
    sick of it.  Screw T mobile, and any company that misleads its
    customers.  They are in breach of contract by limiting their “Unlimited
    Plan”, I’m going to Verison.  Their plan really is “Unlimited”

    • Adrian Trujillo45

      I was with verizon for 10 years before I tried tmobile, I thought tmobile was good till the 4g ran out THAN found out that the “unlimited” actually meant ” doesn’t work” !!! I’m canceling and going back to verizon asap.

  • Doe John

    The “unlimited” refers to the data, not the speed by which the data is transmitted. By the author’s concept of “unlimited” an unlimited data plan would be impossible because any limit on speed would seem to be a restriction. Since T-mobile can’t offer us a data connection which would allow us to download a 1 GB file in zero seconds the author would be forced to conclude that T-mobile is not offering us a truly unlimited data plan. But the article found no fault with a limit of this kind, only that they don’t offer us there max speed all the time. I think that it was a fine maneuver on T-mobile’s part and a splitting-of-hairs on the part of all you complainers. 

    • guest

      I would have to agree.  The ad is stating you get unlimited data no one said anything about the speed at which the data is sent.  For everyone saying that it is not unlimited because the speed slows after 2GB and that that is a restriction…how is the fact that you are not getting your data as quickly a restriction on how much data you get?  The answer is it is not.  I guarantee you Tmobile marketing did not put this ad out without thoroughly reviewing it and ensuring the statements were all true.  If you dont want your data to be slowed after 2GB dont get this plan…everything is disclosed in the ad and no one is holding a gun to your head to buy this plan.  Tmobile provided you with all the information you need to make an informed decision on whether or not to buy this plan.  If you dont use that information then it is your own fault that you are making an uneducated decision and you have no right to complain.  If you have done your research and do know all the facts and you still purchase the plan and still complain you are an idiot, and if you have done your research dont like the plan and dont purchase it then what are you complaining for no one did you any wrong.  My point is, the plan is what it is and everything is disclosed so if you dont like it no one forced you into purchasing it and no one tricked you into purchasing it.  It is up to you as a consumer to know what you are buying and it is up to Tmobile as the provider to tell you what they are offering which they did.

      • Smith M T 26

        Time is data. Screw that their slithering snakes if you’re browser is searching for ten minutes for one page that is VERY RESTRICTED!

      • Trever

        If the speeds slow down to a ridiculous rate then yes they are inhibiting your monthly data usage.  The idea behind unlimited is that(since you can’t have true unlimited) you can watch/read do whatever you want online for the entire month.  Their caps are so harsh this does not become the case, it takes 6-7x longer than the length of a video to load a video.  Applications frequently crash and websites fail to load.  You spend more time being frustrated with it not working than you actually do “using your data.”  Also the speed cap is so harsh that it does put a pretty big limiter over all.  Lets just say the speed is capped to 50kb/s(and I honestly think it’s much much slower than that.)  If that was the case though, you would only be able to use as much data as 50*60*60*24 would allow you to do.(Granted that is quiet a bit) Sometimes there cap is so bad you’re actually getting 0.   Also if you look at an average even big time users probably only use their phone for roughly 2-3 hours a day for internet stuff.   Your unlimited is quickly turning into a few mbs a day.

        • Adrian Trujillo45

          Exactly, how is it unlimited when these jackals slowed it down so much you can’t use it half the time!!! It times out even in the simplest of things like market.

        • BrianSkater

          for me to download 56mb its gonna take over an hour… 10kb/s

      • Ehartanto

        so why not being blunt honest and just put it unlimited data ,limited speed. why hide the freakin speed which is very important. clearly tmobile knows that customer will misguided the customer. fukin shady. why it has to be hidden ????

      • Forlambschool

         I would have to agree with you, also. Everyone is crying about the slow internet on their phones at 59.99 a month. Be glad their giving u 4 g up a point in which u can upgrade ur plan if need be. I began reading this post because I recently signed up with t-mobile and wanted to know my speeds after u reached ur 4g limit.

        I must say getting dial up speed if crap if t-mobile is throttling that l low…but it appears that my speeds are around 3g which isn’t bad considering I can hook up to my wifi.

        As far as them being liars; my sales rep came straight out and told me this would happen. All I had to do was ask the hard questions and I got a straight forward answer. Everyone wants everyone else to be straight forward and BLUNT about everything. Get real!!!! If ure trying to sell something ure not going to open up with all the flaws and negative things about ur product. Let the buyer ask the right questions. The buyer may not even care about the flaws in the product, but if u open up with them, then yeah of course they’d care now.

        People need to stop blaming everything other then themselves… If u read ur contract it states that they will throttle ur speed. Hell, the plans should have given it away the moment u saw 2g, 5g, 10g… Once i saw that I asked a simple, common sense question. If there all unlimited, then why do they have differen gigs? Answer was simple for my sales rep…” Oh, this only applies to the speed of ur data plan. if u go over ur monthly allowance they will slow ur web down.” Next question I asked was…”How slow does it get?”  He said, “To the point that it could be unusable, but u have wifi and hotspot capability. So, u can hook up to an wireless connection if u need to use the internet on ur phone.” It took 45 sec for me to make a decision and I signed up.

        Look, ur phone is meant to serve one true purpose… To connect with others. That’s it. As long as my phone does that, I’m happy.

  • Ms_nunu20

    Whatever you want to call it now that my internet is running slow I fucking hate it!!!! It wasnt doing it b4 & now it is….. Its fucking aggravating. Tmobile is always trying to find a way to make more money!!!! That is all that is! This is bullshit bcuz tmobile use to let my phone run fast for $79.99 & now there’s a big change in my plan & its not ok.

  • Ms_nunu20

    Whatever you want to call it now that my internet is running slow I fucking hate it!!!! It wasnt doing it b4 & now it is….. Its fucking aggravating. Tmobile is always trying to find a way to make more money!!!! That is all that is! This is bullshit bcuz tmobile use to let my phone run fast for $79.99 & now there’s a big change in my plan & its not ok.

  • OsoTx

    That is right, they want you money, you blood and you soul, movile telephony have decades and an large number of generations and still expeensive, every new generation they want more and more and more of you money, that is the way the world works and movile telephony and medicine are the nasty jewel of the crown in this sick and ambitious world.

    • mike

      I think you ment to say “you’re” and not you.

      • wtf

        its “your”

  • OsoTx

    BTW im tired of that stupid bitch of t-movile in pink dress.

  • Tnj8222

    Thats it im done. Cancel.

  • Yoo Datz Rayoo

    I been with T-Mobile for a loooong time and when everybody was coming out with 4G I was like that’s what’s up..T-Mobile came with 4G and I was excited and got the MyTouch 4G. I surfed alot on my phone until my internet slowed down..call T-Mobile and I asked them “My internet slowed can you check my coverage in my area?” She said the area was good shouldn’t have no problems but they reason why it slowed is because I went over 2GB of internet..I just don’t get it..why come out with 4G phones nd give us a limit to use 4G??? Makes me wana go to sprint. I bet T-Mobile is losing alot of customers right about now of this stupid shit..T-Mobile hit me up when ya fully upgrade with “UNLIMITED 4G” #stupid

    • Adrian Trujillo45

      when I called them again tonight after waiting for one full week for an ” engineer ” to call me, the idiot acted like he had never heard of this being a problem…I promised the clown I was canceling eith tmobile, my wifes 3g on verizon is 15 times faster than this joke tmobile is dticking us with.

  • Hdhd

    I freaking hate T-Mobile!! Those fuckin basterds slowed my 4g down! XO

  • Anonymous

    Stop complaining ppl, unlimited data doesnt mean unrestricted speed, they dont limit your data usage, and thats better than overage costs so be happy that their helping

    • Adrian Trujillo45

      It wouldn’t be a problem IF they told you up front that they were going to choke your neck to the point your phone is useless..And that is a fact!

      • ATTisTheDevil

        agreed, this is problem i have with 90% of businesses today. they get away with straight up fraud like actions with little to no repercussion except us having to take it.

        like ive said before, if they even advertised any of these plans in the real light that they work as, i can assure you there wouldnt be anyone here complaining let alone buying their phones.

        even there lowest data plan at$10 dollars is a complete and utter joke. you pay $10 a month i mind, not once a freaking month for 200mb a month… you realize you cant even check your email using that low of speed without breaking the limit, yet they claim you are able to do more which i know from computing experience is complete lies.

        thats absurd paying $10 a month for such crappy internet from them period.. you can literally get better deals for internet from ATT themselves who actually are a internet providers or tons of other companies at way faster speeds and not a single limit to how much you use a month.

        none of this even makes sense as to why there data plans cost more than the most demanding fiber optic net around.. no sense at all, i really hope to god this changes because they are literally killing their customer base.. no one wants to use a company that will mislead you to the point your pockets are dry and they have not a single regret about it.

        and do not get me wrong, i loath ATT just as much but the only reason T-Mobile is making these moves is because ATT is forcing them to.

    • Keith Stevens

      Stop complaining? your a Moron wrapped in a Idiot… I was told that my speed would co from 4G after my 10GB to 3G speeds by 4 different t-mobile employees. It not only Does not slow to 3G speeds but it does not even do 2G speeds. They cap your speed at 50K. I got faster than this 10 years ago with a Dial-Up on AOL. And when your Data will not even allow for basic Usage of the most mundane built in apps and also crashes your GPS and you can’t even do Google search that is Blatant False Advertising. Let me go out on a limb here and guess your a Employee and your probably the one person who liked your own comment. 

  • einstein57

    When they slow your data to the point where it crashes your apps like google maps, or email if there happens to be a picture then that is limited data. Its not even 2G speed. Edge network on full speed is faster then their restricted “2G” speed. Edge network on my old black berry never crashed my apps for data time out.

  • Tesla426

    Ok, i was seriouly considering buy my girlfriend a tmobile htc wirlfire s (she has metro pcs now). But after reading about the data cap… Forget it…  Metro atleast doesnt slow your speed down and have the HTC Wildfire s! lets go metro!! lol

  • Adrian Trujillo45

    This has happened to me! I was LIED TO BY TMOBILE because yhey saidvit woulld be ” A LITTLE SLOWER”!!! I can’t even use it for basic service like gps, market, google search, tmobile is a fraud, If yoir thinking of going eith tmobile DON’T DO IT! I am canceling from this corrupt lying pjone company asap.

  • Choosinghealth

    I would just like to say that all the carriers have “special” wording with their services and coverage.  I have to say that getting the details is very important and the simple courtesy of being told what your getting would help so many of us feel better.  The simple truth is that the plans offered by Tmobile give you the flexibility to choose just how much high speed internet you want to pay for.  Lets face it we are all looking for the best deal.  The data plans from Tmobile dont stop your internet usage when you reach 2gb.  It sucks that the speeds slow that is true but the truth is that android phone use data period it is just how they work.  I find it amazing to see just how much the applications I download from the application market take up my data usage on my cell plan.

  • ZMUrban061989@aol.com

    I have a myTouch 4g with ” unlimited everything” and I have to say… T-Mobile’ s definition of unlimited does NOT, I repeat, does NOT match the dictionary’ s definition. The dictionary says:

    ” not limited; unrestricted; unconfined:
    boundless; infinite”

    T-Mobile says unlimited means even when you are in a 4g network, if you use all your 2, 5, or 10gbs (depending on your data plan), your speeds will be reduced to speeds equal to a 56k dial-up internet connection.

    According to the dictionary, T-Mobile is lying through its teeth about ” unlimited” because the data restricts itself after a certain amount of usage has been reached.

    Some of you idiot, fell-off-A-banana-boat, can’t-think-for-yourselves, cant-put-2-and-2-together-on-your-own, morons really try using the jackass argument, ” Well, they never said the speeds are always unlimited; just the accessibility of the data itself is.” Listen, for those of you who say that dumbass argument, you need to have your hands tied behind your back, a blind fold over your eyes, and someone hit you over the head with a 2×4 10 or 15 times.

    The whole idea of a 4g network is to provide the customer with quick access to any internet related apps, sites, etc on their phone. When the data speeds are so slow (even in a 4g network) that it causes connection time-outs, app download time-outs, connection errors, ridiculous amounts of minutes waiting for web pages to load and display themselves (providing they even do), and in many cases, your whole phone even crashing and doing a system restart because the network jammed everything up….. THAT is NOT unlimited. That is not even unlimited data let alone not even just not unlimited speed. Without a reliable speed, you might as well not even have data for some of the reasons I (and others) just mentioned above.

    Now I called T-Mobile and complained about this to them and their communist-for-A-phone-company, dumbass, idiotic, crack pipe-for-brains logic is that it is not fair to the other customers who also use the network for their services to always be slower than others so the reason for capping the 4g speeds is to evenly distribute the bandwidth at a reasonable price.

    You jackass morons! If that person doesnt have the bandwidth or doesnt use the bandwidth quit giving it to them. Instead of taking away from the customers who are paying fof it then getting ripped off! Its not fair to anyone really. How about you give a customer what they have on their plans instead of stealing and giving at your own discretion! Communist, lying, thieves!

  • Psychoducky123

    Sprint doesn’t cap your speed. Unlimited is unlimited. I’ve got a complaint going with the BBB becuase I can’t use my phone 1/2 the time because it drops service, drops calls, restarts without notice, I’ve gone through 6 different phones in the last 2 months. And TMobile says its not their problem and refuses to let me out of my contract without paying $600+. BS. Welcome the BBB. I’m so sick and tired of TMobile. What a freaking joke. I’ve got a whole documentation list going for all these issues to present to the BBB as well. Now that I’ve used up all of my “unlimited” data, my phone has basically brought me back to what they were 15 years ago.

  • Compachuyyy

    Guys, just switch to Sprint or Verizon if you want a good cellphone company, nuff said…

  • joe

    After I used my 2 gigs, it went from a nice 7.38 Mbps to a horrific .02Mbps… I thought it would be lowered to like 1Mbps, but i guess I am wrong..

  • joe

    why not just give edge connection instead of 56k dial up speed…

  • ATTisTheDevil

    well you were right, as ATT takes more influence into T-Mobile. they are lying more and more.

    they have the new two 49.99 unlimited, talk text and web… oh wait another thing they forget to tell anyone looking into this awesome plan, its only limited to the crappiest phones they have. why on earth would i go to T-Mobile to pay 50$ for a 10-15 year old flip phone that cant even browse the web period.

    for instance, now you are required with any smartphone with T-Mobile to buy a data plan. even if you have home internet and a router with wifi capabilities, they still require you to pay for their reduced internet. 

    whats even more upsetting is they will give out these awesome data deals with phones that clearly cannot even use it like the two lines for 49.99.. i argued for hours with a rep about how it states no where in the fine print, that deal only applies to cheap outdated phones but you buy a smartphone thats worth it and can, best believe your paying out the ass and getting by far the worst data plan available to just counter the massive cost of the phone itself.

    i learned this trying to buy the Galaxy S2 and a HTC wildfire with that plan, the rep told me neither of those phones apply to the 49.99 deal even though it literally doesnt even say that in the fine print at all, they even advertise these phones in the same window as that deal…!!!!

    literally none of the smart phones can even get a plan that low with T-Mobile, if you do its far from unlimited talk or text and you will have 200mb pathetic data speed you pay for regardless if you use it or not. i think what they are doing should be illegal and is should be considering a criminal offense.

    no where in the world should it be acceptable to advertise falsely this way, let alone force customers to pay for something they never wanted, needed or had to use period in the first place. if i do not want to use T-Mobiles internet data with any phone from them, i should have that right. i do not need it nor want it, so why am i paying for it?

    i pray someone with the money invests in suing them, im quite frankly getting sick and tired of large companies being able to get away with crimes no smaller individual would ever be able to achieve or walk away scotch free from. yet these companies do it all the time, abuse their customers, mislead them and even go as far as ripping them off in every little way imaginable..

    the world is becoming absolute crap, when a computer with the same specifications is easier to purchase than a cell phone now a days. why they are treating smart phones like they exist in their own realm of being is beyond me, they are nothing more than miniature computers. before you could differentiate a cell phone from a computer.. there is no difference now. i can make calls from my computer just like i could any smart phone.

    the only great thing about a computer is when i walk into the store to upgrade parts or buy a new one.. unlike all this smart phone bull crap.. im not required to purchase internet with it, im not required to pay hidden upgrade fees or charges for switching the computer… how stupid would that be, walking into a store to buy and spend money on a computer only to be denied because you wont pay $10 a month for their crappy internet?

    the icing on the cake is they are forcing people to not only have to pay for something they may not need but they are forcing them to pay for something that isnt what it claims. this is why i did not want any data plan from them at all with my Galaxy S2

    i cant express enough how these types of practices will truly make me end up hurting someone someday. i can only take so many sticks up my ass, i already take enough from our own corrupt U.S. government who could give two craps about its own people. the day free health care was even debatable and seen a negative.. i knew this country has hit its most corrupt limit it will only get worse, until the people want change. sadly this isnt the 1800′s where slaves feel the up most need to make that change, we live in a time we people are lazy and take whatever these companies throw at them regardless of how criminal the actions appear.

    sadly these companies arent held accountable for the amount of money they literally just take from people who just cant keep up with all these hidden fees and fine prints. i literally spend a entire two days just trying to get a reasonable plan for my Galaxy S2 that had little to no data, simply because i spend hours having to constantly go back reading every little hidden detail that completely changes everything once you choose it, regardless of the already long story.. buying a cell phone should and never have been a pain that it has become today.

    most kids with jobs, i can see the amount of money they make off them just not knowing any better. this is wrong in so many aspects to take advantage of people in this way.

  • ATTisTheDevil

    their lowest data plan cost $10 dollars a month for 200mb. you cant even check your email in this current age without using over that.how they are legally forcing people to pay for these clearly damaging and hindering data plans is beyond me.

    its out right insane they charge more for the crappiest net imaginable, when you can literally buy fiber optics from Verizon for cheaper that is literally 1000x faster. let alone you can even purchase internet from their own merger ATT for less thats faster than 200mb..

    sickens me to see people even try to justify these types of practices at all, sad when people have become that brainwashed they assume this is acceptable.

  • Bbarker

    i just cancelled my tmobile service, i bought the unlimited data plan when it first came out.. I sued a ISP (internet company) back in 1999 for selling unlimited service that was limited, since then all those similar scam places changed their ways… amazing to see this company go this route.. technically they have it covered as they are not selling unlimited data, but back when I signed up they did.. if anyone can provide me with literature of their sales stuff back then, about 2-3 years ago,I will sue them off the planet… I just have no proof… Tmobile is dead, the name is getting abused because it will become att, so look out if you are a customer, you are in for a real treat this year!!

  • Bbarker1921

    Oh I got so carried away I forgot the point.. my cable went down, it took 4-5 days to use 5gigs (actually 2 hours in 2 days 4 hours) as i had to download files from work.. I paid $90 a month for as a backup plan with unlimited internet,for my house as its critical.. I never used it at all in 3 years.. When i hit 5 gigs, they throttled me.. they refused to answer what they throttled the account too. However it was obviout to see It was 2.5kbps. Not even able to load webpages.. After stating I would pursue legal action for not responding to my valid questions on what plan i was on and what the throttle is, they stated 50kbps, the same as a dialup modem….. They also said i paid for $10 text messages $20 5gb plan, which was a joke.. It was unlimited… Again no fair usage policy back then.. Throttle was 2-3kpbs and after the long phone call 2 hours later it become 250b even worse, so they either did that to spite me and my complaining, needless to say this company didn’t care about me as a customer who took $3k for doing nothing over the last 2 years, all they cared about was looking for ways to hang up on me and not answer valid questions, What is my plan, what is the throttle. worthless company… they just want free money

  • http://profile.yahoo.com/VD6UI6OKCT4NVOKSQU6CSJQK7M hallylooya

    OMG the EXACT same thing happened to me. We went to the 5gig plan and after about 3 or 4 days we could barely use the internet. This is so frusterating and infuriating.

  • Pitty my Willy

    inter

  • Billygeen

    Its very interesting how all these comments are negative and on a t mobile website. I a, grandfathered into t mobile, have been a customer since they merged. I just found out Ive always been paying for an unlimited everything account for about 50$ a month. Now I am using hotspots and my my-touch 4G internet browser and am hoping I don’t fall under the same scam. I have been a customer for 10+ years and will be a credible source If I have to take this to court. I will add my Facebook if If/when I encounter a throttle problem and we can build a team or disputers!

  • Mr Anderson

    To all of you so called victims. Why on earth would you sign up under a “CONTRACT” without reading it; Especially if its one for 2 years and requires an early termination fee. Honestly people are to dumb to make correct decisions so they push the blame on the company.

  • KEVIN BARTON

    I was thinking that I was the only one going through this problem with the data speed being cut….Ho wrong I was…I had the GalaxyS a year ago, and I never had one problem with going over my limit..never had a problem with anything downloading, getting on any websites etc… I get the GalaxyS2 and both months They have shut me to slower speeds within two weeks of each month..I had to “buy” my extra weeks. (bs) Here’s the thing—I work 12 hours a day, 5 days a week,,,,When Im home, I have the internet to my access via my laptop…..How am I going over this usage? I have never downloaded a movie or watched one, I have never downloaded songs…maybe checked my facebook and posted some pics on my days off when I wasnt at home. I dont get it, and they dont have an explanatiion for it that makes since…I bought the GalaxyS1 last year for 500 out of pocket and this year I bought the S2 for $460 out of pocket- and this is how they treat someone that has been with them for 9 years?

  • chad nunez

    happen to me today i told the rep after 13 years i will be leaving tmobile he just said sorry you feel like that. good by tmobile yall sucked any way.