Why Choose T-Mobile Over Everyone Else?

Magenta has long been known for its value in pricing and customer service as the reason why most choose it over the other 3 major carriers. Now, with new 4G networks launching and new handsets being available, T-Mobile has published a training sheet for employees detailing exactly why T-Mobile is the best option for consumers. The training sheet focuses on T-Mobile’s Network, Phones, Pricing, and Savings per year compared to that of AT&T Mobility, Verizon Wireless, And Sprint.

Basically, T-Mobile kicks butt in all four categories, with pricing/value as an important asset.

Check out the full comparison chart after the jump! Be sure to leave your thoughts in the comments!

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  • http://pharaohtechblog.blogspot.com/ Conan Kudo (???????)

    Do they typically use the international T-Mobile logo in their internal documents?

    • http://tmonews.com David

      You know I saw that, and it struck me as odd too, but everything else about it is perfectly legit as far as I can tell.

    • http://tmonews.com David

      You know I saw that, and it struck me as odd too, but everything else about it is perfectly legit as far as I can tell.

    • http://tmonews.com David

      You know I saw that, and it struck me as odd too, but everything else about it is perfectly legit as far as I can tell.

    • Anonymous

      I was about to say the same thing.

  • http://twitter.com/ULeftMeSpchless Chase J.

    People really need to quit falling for things like this. A person should subscribe to the cell service that fits them best. Offers phones, plans, and services that they need. And most importantly the carrier that provides the coverage that they need. And, from what I’m dealing with now, if the company changes/upgrades towers in the area around your home, resulting in you losing service, it would be very smart to check their policies in such circumstances so you aren’t stuck with a massive T-Mobile bill and phones that you can’t use within a 10-mile radius of your home.

    Just my two cents. Then again, like I said: To each his own.

    • AnonyMouse

      Yeah, chase I can tell by your picture that you are a really intelligent guy. The oversized sunglasses and the turtle colors hat turned sidesways just screams “I have a brain” lol, but the truth is that if you are having that kind of trouble then call in a troubleshoot. Tmobile will send a service request to determine network issues, replace your phone, your sim, your who setup, and even credit you for time spent without good service. Then if they still cant get it to work at your home location then they will let you cancel without charging ETF. Pick up the phone and dial 611. I am not saying you will get resolutions right away but it will get the ball rolling.

      You also have to think….in what scenario would the best fit be the more expensive option with slower network speeds and few speedy 4g options. Sure, to each his own, but most people dont go with a carrier because it is the best option for them. They go with a carrier because they get sucked in by the marketing. One of my family members is such an iPhone and apple fanatic that he would literally buy a polished turn with the apple logo on it and then brag to everyone that he bought one. He complained to be about how ATT charges him extra on every bill and he has to call in and complain every month, yet they have the iphone and having that phone is worth the hours upon hours spent complaining….he has never had a blackberry or android phone. He went from a crappy old treo to the iPhone and never looked back. Now he has everything apple and wont give anything else a second glance. Thats not whats best for people….thats what happens when you get brainwashed into thinking something is cool and you just wind up looking like a douche.

      • Blacksheep427

        This, too, falls into the category of “your money equals your choice” of service provider. Some choose because of THE phone, or whatever. I choose TMO because it makes the most sense to get the best service for the least of my money.

    • Blacksheep427

      In theory, you are correct. It is your money, you choose who you sign up with. I chose TMO because they provide good coverage, great customer service, decent phones (recent years have improved greatly) and improvements to coverage/signal/4G updates to more customers, and all this for less money than other service providers. You can choose TMO, too. Or sign up with someone else.

  • Gabriel Carrillo

    Is tmo’s price based on with or without a contract cause im sure I save more than that on the Even More Plus plan.

  • http://twitter.com/carcomptoy Jeremiah

    This is sad that it’s already outdated information when this was just made last week. I love T-Mobile, but I hate the false information that sales reps sometimes spread around. My blood boils every time I’m in a T-Mobile store…or any carrier’s store for that matter.

    AT&T: Clearly already has a 4G plan, starting with actually finally advertising their HSPA+ and then activating their LTE network. And the Inspire 4G will be out soon enough, along with the beast that is the Atrix 4G and the Infuse 4G.

    Verizon: I wouldn’t go so far as they are “behind the times.” They will, after all, have a next-generation network that many carriers around the world have already committed to. While it’s not necessarily faster, it certainly will have greater global acceptance and coverage than HSPA+ does. And again, the Thunderbolt will be out soon enough.

    Sprint: I definitely do agree that Sprint has really dropped the ball on WiMax, but they do have a THIRD phone now, the EVO Shift 4G (which really is just a G2/Desire Z underneath).

    • Marcel

      HSPA+ is available all over the world while outside the US LTE will only be used for home internet and data sticks in the near future!

    • Marcel

      HSPA+ is available all over the world while outside the US LTE will only be used for home internet and data sticks in the near future!

    • jcj

      what do you expect, these sites spread confidential documents and is no way to know how old they are. Hell, ATT commercials has been doing that for last year or so. Plus it clearly states it is not for customer distribution. That is just the nature of these sites, no way to know what is legit and what is trash.

  • http://twitter.com/carcomptoy Jeremiah

    This is sad that it’s already outdated information when this was just made last week. I love T-Mobile, but I hate the false information that sales reps sometimes spread around. My blood boils every time I’m in a T-Mobile store…or any carrier’s store for that matter.

    AT&T: Clearly already has a 4G plan, starting with actually finally advertising their HSPA+ and then activating their LTE network. And the Inspire 4G will be out soon enough, along with the beast that is the Atrix 4G and the Infuse 4G.

    Verizon: I wouldn’t go so far as they are “behind the times.” They will, after all, have a next-generation network that many carriers around the world have already committed to. While it’s not necessarily faster, it certainly will have greater global acceptance and coverage than HSPA+ does. And again, the Thunderbolt will be out soon enough.

    Sprint: I definitely do agree that Sprint has really dropped the ball on WiMax, but they do have a THIRD phone now, the EVO Shift 4G (which really is just a G2/Desire Z underneath).

  • Anonymous

    Why?

    Because they are the best.

  • Anonymous

    Why?

    Because they are the best.

  • Nardva

    Pricing and value for T Mobile are good but T Mobile needs the it phone that everybody wants. Verizon had the Droid line up. Sprint had the Evo and At&t had the Iphone. T Mobile never had the it phone.

    • http://twitter.com/DrBaconator Dr.Prof.Baconator

      Nexus One
      Nexus S
      All future Nexus devices. (if it goes how it is going now)

    • Anonymous

      ROFL, only die hard iPhone fans would want an iPhone that can’t use 4G or HSPA+.

      Any SMART person prefers Android because it offers more speed, better processor, better screens, keyboards, real multitasking, above all FREEDOM and it leads iPhone in every aspect. Android phones are innovating at a faster pace than any iPhone. By the time an iPhone 5 comes around, it will look like your iPhone 4.. OLD TECHNOLOGY. In a few months all Android phones will be running Honeycomb, making ALL iPhones look like junk!

      What T Mobile needs, is highway 3G coverage and rural 3Gcoverage. In every other aspect its the best. And its better withOUT an iPhone in the line up!

      • Ldominguez1986

        I have a G2 and my speeds are nowhere near that fast. I also live in Philadelphia, where tmobile started to roll out there HSPA+ network. And as far as all android phones running honeycomb, half the phones out now don’t even run 2.2.

        • Anonymous

          Sorry dominguez too bad for you.. I showed proof. Most likely or you are an iPhone fan (cause almost all T Mobile phones run 2.2 or better including the Vibrant, not so the My Touch) or you have a defective phone. It can happen you know, just go back and ask for a new.

          Before you try an return your phone, provided you live in a 3G area or HSPA+ area. Try locking your phone onto 3G WCDMA. Now if you have WIFI calling activated, your phone will automatically come down to GSM which will give you very low performance. I’ve seen the G2 have a hard time locking onto HSPA+ in low signal areas, this helps stabilize the signal onto 3G:

          Menu->Settings-> Wireless and Networks->Mobile Networks->Network Mode select WCDMA only or HSPA+ I don’t remember on the G2.

          If you still have complaints, go to your T Mobile store and they will help you out. If you post your complaints in a negative form again here, it will only prove you are spreading FUD. You can choose to solve your problem or be part of problem that’s your choice. I’ve tried to give you a hand.

        • AnonyMouse

          I Love when people show their work. Whether we are on the same page or not (and it seems like we are here) people showing their work only proves they are having a thought out conversation rather than a “blah blah blah curse blah blah blah random accusation and insult blah blah blah”. Thanks for Thank You for adding some intelligence contributions to the comments :)

        • jcj

          actually only phones for t-mobile not running 2.2 are G1, mytouch slide, behold 2, Cliq XT and Cliq

        • Ldominguez1986

          OK, thank you for your help. No thank you for telling me to use common sense like I am some kind of idiot. Of course I called T-mobile. No, I don’t in a valley. I live in a regular brick home. I did check the coverage map and dark purple all around here. I am not getting edge because my phone has full bars and an “H” next to them.

          Proof
          http://www.speedtest.net/android/30635290.png
          http://www.speedtest.net/android/30261787.png

          Yeah, now say that I am spreading “FUD.” I am not an iFan, I have been with android since day one with a G1. Phones are as followed G1,Mytouch 3g, Cliq, Mytouch Slide and finally my G2. I have no reason to lie and was just telling my experience with “4G” speeds.

        • Rensack

          Looks like you had used all your UNLIMITED 5gig data allowance for that billing cycle. So they throttled you down.

        • http://www.facebook.com/people/Luis-Dominguez/100000411307848 Luis Dominguez

          I wish that was the case, but no I am at the beginning of my billing cycle so not possible. I used like 65MB so far

        • Anonymous

          There are no phones running Honeycomb, the Honeycomb OS is for tablets, what you’re talking about is either Froyo or Gingerbread and you’re right half of T-Mobile’s older phones don’t even run 2.2 but their new ones do.

      • Anonymous

        It’s the masses that want the iPhone, now Verizon has it. You can say tons of phones are better, but apple marketed better, was first as the “in phone’ and no one has been able to catch them. Don’t get into os and if android is going or has passed the apple os since it’s one iphone vs how many androids? Anyway, I agree other phones are better but apple is apple and those folks are loyal….

    • The Hammer

      T mobile does have a few “it” phones just t mobile doesn’t spend a billion dollars on droid does ads………..it goes back to marketing……Just look at the iphone…..Apple marketed the hell out of the thing. So VZN can keep there billion dollar campaigns and ill keep my low prices and non tiered data charges from 3g to 4g.

    • The Hammer

      T mobile does have a few “it” phones just t mobile doesn’t spend a billion dollars on droid does ads………..it goes back to marketing……Just look at the iphone…..Apple marketed the hell out of the thing. So VZN can keep there billion dollar campaigns and ill keep my low prices and non tiered data charges from 3g to 4g.

  • http://www.facebook.com/profile.php?id=651766594 Tyler McConner

    Not true. Sprint is way cheaper.

    • http://twitter.com/isafari kenneth cruz

      mmm, true and not true. technically sprint is cheaper but say you pay 150 (i had sprint last year and i can almost guaranty this is not relevant) for unlimited everything, what if you dont NEED that? what if you know you wont go over 500 minutes? on sprint there is very little custumizing as far as the plans go… and tmobile is better for other reasons too, like its gsm, has wp7 and android, more 4G phones ect.

    • http://twitter.com/isafari kenneth cruz

      mmm, true and not true. technically sprint is cheaper but say you pay 150 (i had sprint last year and i can almost guaranty this is not relevant) for unlimited everything, what if you dont NEED that? what if you know you wont go over 500 minutes? on sprint there is very little custumizing as far as the plans go… and tmobile is better for other reasons too, like its gsm, has wp7 and android, more 4G phones ect.

    • http://twitter.com/isafari kenneth cruz

      mmm, true and not true. technically sprint is cheaper but say you pay 150 (i had sprint last year and i can almost guaranty this is not relevant) for unlimited everything, what if you dont NEED that? what if you know you wont go over 500 minutes? on sprint there is very little custumizing as far as the plans go… and tmobile is better for other reasons too, like its gsm, has wp7 and android, more 4G phones ect.

    • Anonymous

      I have pay for unlimited plans for Sprint and T Mobile. T Mobile is cheaper faster and does not over bill me when I call more than 1000 min to any landline. Want to see the bills.. I can provide them. The Even More Plan is 70 dollars per month on TMobile.. plus international calls, plus some apps I buy each month, still pay 30 dollars less than Sprint. If we apply company subsidies, its worse. Sprint comes down to around 85 a month and TMob around 65.

  • Anonymous

    Wait, so I’m a little confused here. “T-Mobile has the nation’s largest 4G network…” vs. “Even our HSPA+ network is faster than….” I thought T-Mobile’s HSPA+ network *was* the 4G network? The latter makes it sounds like HSPA + is 3G stuff. Also, doesn’t Sprint allow you unlimited calling to anybody’s cellphone? Seeing how most of the people I’m calling have cellphones… Though, yeah, I guess T-Mobile wouldn’t want to point that out, or how the savings compare when comparing anything besides unlimited anytime minutes. For better or worse this T-Mobile is a far cry from the days I had a T-Mobile SDA, my friends.

    • jcj

      they are just comparing rate plan costs for minutes that come with. Wow how could that be misunderstood.Yes mobile to mobile helps but does not lower your rate plan cost. Yes they are, they are much better with a lot better devices

  • Lyonspaint

    T mobile has a few it phones as you call them. Nexus One, Nexus S, My Touch 4G, G2 and they will have Tegra Power very soon. Not to mention the best plans and fastest SPEEDS of any Carrier. Not too shabby.

  • Arthur

    TMo does fine, but I’d be happier if they bragged less about their 4G network and had more consistent coverage at any speed and dealt with the gaps outside of metro areas. Even edge speeds are better than nothing when you’re trying to hit the cloud to pull down a navigation map.

    I also wonder how they’re going to sell tablets to the masses at those kind of data rates. I would consider a tablet in addition to my phone, but I’m not paying for multiple expensive data plans.

    • AnonyMouse

      You can get a 200 mb plan on a tablet for 25 bucks a month. Or an unlimited for 35. Try doing that with any other carrier.

      • Anonymous

        Okay, I’ll try. ATT offers 250MB for $15 and 2GB for $25.

      • Anonymous

        Okay, I’ll try. ATT offers 250MB for $15 and 2GB for $25.

    • jcj

      40 a month for unlimited data, that isn’t a lot. So what is your complaint

  • Ldominguez1986

    The best thing about charts like this is any carrier can say we are better than them on this and on that. These charts are pretty much a play on words. What would really impress me if all the info came from a third party and not from the person trying to sell you there product. As far as speeds, slow. As far as phones, the only two I know of are the G2 and MT4G, whats this five business. pricing, I would have to go with sprint. yes, you only get 450 minutes but you get unlimited minutes to any cell phone in the country. Don’t know bout you but I hardly make a call to anything other than a cell phone now a days.

    • Anonymous

      With T Mobile you get unlimited calls to ANY phone (not just cellphones). Do have a Samsung Moment along with a G1 and a Vibrant. Believe me, Samsung collects dust, have it because my GF chose Sprint. Vibrant and G1 do get lots of use. Cheaper bill too, 90 after all taxes on T Mobile compared to 120 with Sprint including all taxes. Unlimited plans.

      • jcj

        Why bust on the Vibrant, it is nice phone, a little lag here and there but overall nice phone.Yeah Samsung sucks at OS but phone is good and has 2.2 now

    • Blacksheep427

      OK, here’s some third party info on customer satisfaction:

      check CNET for article called “Survey: T-Mobile tops in customer satisfaction” view via link below.

      http://news.cnet.com/8301-1035_3-20030523-94.html?tag=nl.e700

    • Blacksheep427

      OK, here’s some third party info on customer satisfaction:

      check CNET for article called “Survey: T-Mobile tops in customer satisfaction” view via link below.

      http://news.cnet.com/8301-1035_3-20030523-94.html?tag=nl.e700

      • http://www.facebook.com/people/Luis-Dominguez/100000411307848 Luis Dominguez

        I def do agree that T-mobile has the best cs out of all of them. so willing to do anything they can to keep you happy

  • Ldominguez1986

    The best thing about charts like this is any carrier can say we are better than them on this and on that. These charts are pretty much a play on words. What would really impress me if all the info came from a third party and not from the person trying to sell you there product. As far as speeds, slow. As far as phones, the only two I know of are the G2 and MT4G, whats this five business. pricing, I would have to go with sprint. yes, you only get 450 minutes but you get unlimited minutes to any cell phone in the country. Don’t know bout you but I hardly make a call to anything other than a cell phone now a days.

  • Ldominguez1986

    The best thing about charts like this is any carrier can say we are better than them on this and on that. These charts are pretty much a play on words. What would really impress me if all the info came from a third party and not from the person trying to sell you there product. As far as speeds, slow. As far as phones, the only two I know of are the G2 and MT4G, whats this five business. pricing, I would have to go with sprint. yes, you only get 450 minutes but you get unlimited minutes to any cell phone in the country. Don’t know bout you but I hardly make a call to anything other than a cell phone now a days.

  • http://pulse.yahoo.com/_MB2VO2ZDMMUWH57BENGVG5C2CM RobN

    First of all both AT&T and Verizon Wireless have more “4G” phones than T-Mobile sure AT&T has no “4G” network but they have like 4 phones and AT&T 3G is faster than T-Mobiles “4G” network in all of my testing.Sprint has 3 “4G” phones because they have two EVOS and at lest Sprint is using a new network technology that is not just an software upgrade to their same old technology. Oh and T-Mobile is trying to get you to think that HSPA + and “4G” are different things by putting them in the same sentences. lastly it is all thanks to T-Mobile for calling HSPA + “4G” and letting AT&T call there network “4G” too but also we have Sprint for making WiMAX slower than HSPA.

    • http://pulse.yahoo.com/_GRIFVUHCR7SCF2J4ACDIVSVGJM Hilton T.Y

      I gotta call b/s. No real reply even needed for this troll other than that.

    • AnonyMouse

      Wow, I find it so funny when people try and act like amateur engineers. I especially like that part where you base ATT having a faster network than TMobile because of “your” testing. So, in your testing…..how many phones did you use, how many markets did you go in, did you test bandwidth and ping and latency or just one of those things. Did you test network strength, did you test tower range, did you check overlap and frequency interference and frequency penetration, how about at least checking on similar phones lol.

      ….oh what if the other carriers have more phones then how about you name a few of these mystery phones.

      • jcj

        Don’t forget to mention all the independent tests that say T-Mobile is the fastest network in almost all markets!

    • jcj

      name 1 verizon 4G device, they even said no 4G devices until Feb. what ATT phone is 4G, iphony is not so back up your nonsense

    • Mr Ez24

      yeah tmobile stay lying, yeah there 4g isnt even better than wifi,

    • Mr Ez24

      yeah tmobile stay lying, yeah there 4g isnt even better than wifi,

    • Anonymous

      Sprint has 4 different “4G” phones, 1. Evo, 2. Epic 3. Samsung Touch (which is a smaller version of the Epic) and 4. Evo Shift and you say that AT&T is fast? AT&T sucks! Their network is slower than T-Mobile’s network, I would know because my mom has a phone through AT&T and I’m sorry to say but it sucks the speed for loading a page is painfully slow compared to what I get on T-Mobile, on AT&T I feel like I’m using wireless dial-up and where we are, both carriers get good 3G signal (or for T-Mobile HSPA+) and AT&T does have a 4G network, they’re just behind at advertising it and they’re getting their FIRST 4G phone this month it’s called the HTC Inspire 4G which looks like a mix between the Evo and Verizon’s Thunderbolt minus the kickstand and minus the front camera. but oh well, not everything from the carrier can please everyone.

  • ixmntr

    Everyone here is a vagina!

  • ixmntr

    Everyone here is a vagina!

  • Mr Ez24

    its funny how tmobile didnt mention how bad there dropped calls are, #TeamEVO

    • G2lady

      Haven’t had a dropped call in over 5 years on the Tmobile Network… something must be wrong with your phone, your sim, or where you live. There is a reason that there is a personal coverage check on the site and one should have been done for you when you set up service.

    • G2lady

      Haven’t had a dropped call in over 5 years on the Tmobile Network… something must be wrong with your phone, your sim, or where you live. There is a reason that there is a personal coverage check on the site and one should have been done for you when you set up service.

    • G2lady

      Haven’t had a dropped call in over 5 years on the Tmobile Network… something must be wrong with your phone, your sim, or where you live. There is a reason that there is a personal coverage check on the site and one should have been done for you when you set up service.

    • http://twitter.com/jhaygood86 Justin Haygood

      Have had T-Mobile since May 2005.. no dropped calls yet.

    • http://twitter.com/jhaygood86 Justin Haygood

      Have had T-Mobile since May 2005.. no dropped calls yet.

  • ixmntr

    Oh yeah especially Robn!

  • Mr Ez24

    yo grow up lil boi,

  • Blacksheep427

    I was an AT&T customer several years ago, the worst customer service of any service provider I have tried. I also had Sprint for two days, so I can’t comment on customer service. I canceled Sprint contract because there was no signal where I lived. I intended to have cellular as my all-in-one phone; I do have my cell as my only one thanks to TMO. No can do if zero signal where you live. But, back to AT&T, they didn’t cover it all, either. I didn’t have Verizon, so no comment for the bad or good. With T-Mobile, I have had excellent customer service for 61/2 years and counting. Their signal is very good and improving at home; I do not have 3G at home constantly yet, but it is available 5 miles south in another city. I have to pay $99 per month (includes taxes) for unlimited anytime calling to any USA phone, unlimited smartphone data, and unlimited any style texts & phone insurance under my Loyalty plan. I will say TMO will treat you the best of the ones I have tried, that’s why I stayed. So, I agree with the article 100%. Good job Kickstar13.

  • Castlerocu

    I stay with Tmo simply due to their customer service and pricing…and I have been with them since Nov. 2002. However, I have to admit I am seriously thinking of leaving because of dropped calls and bad coverage. I have had an Android device since the launch of the G1and my phone doesnt work 8 to 10 hrs out of the day. I hardly ever see 3G! Now they r hyping up 4G, when in my opinion 3G barely worked! I Love Android but I would love my phone 2 work when I need it most and it doesn’t! So, that’s where TMo is failing me! -Dissatisfied in Delaware

  • Maarnold1775

    Can I get at least something better than edge?

  • http://www.facebook.com/matt.mingkee Matt Tsui

    Some are misleading:
    AT&T will have moto Atrix and HTC
    Sprint has 3 WiMax supported phones

  • http://www.facebook.com/matt.mingkee Matt Tsui

    Some are misleading:
    AT&T will have moto Atrix and HTC
    Sprint has 3 WiMax supported phones

  • Bob

    Too bad they don’t have any big screen, high powered Android phones that make me want to stick once my contract is up. I’m getting a little peeved by their reluctance to release anything with a screen bigger than 3.8″. And Samsung is a joke, so their puny offering doesn’t count. As an N1 owner, I’m still waiting for a 4″+ phone with a GPS that works and a non plastic case.

    • Macdaddy

      Umm, did you see the story about the HTC Pyramind for late Spring?

    • Blacksheep427

      Everything you wanted except Android being loaded out of the box is on the HD2 by HTC. I have the HD2 myself and no, I’ve not yet put Android on it, but I could if I wanted to. I’m undecided if I will do this, either. Am I a Windows fan on the phone? Not really, but it works very good after some xda app additions. And you can hardly see WinMo under the Sense. And I like that it Syncs with my laptop and gmail account.

      Myself, I’ll wait to see what comes out when my upgrade is due. I’d like another similar device to the HD2 but with a dual core processor.

  • Anonymous

    So I’ve hit 500 comments. Do I get anything?

  • http://twitter.com/adomanico01 Anthony Domanico

    Look at how Tmo is twisting the words though. Their network category “Even our HSPA+ network is faster than the competition’s standard 3g service” Wait, did they just claim that the network they’re touting as 4G is faster than most network’s 3G coverage? I would hope your 4G network is faster than 3G. I wouldn’t know though, as the places I live and work mainly limit me to Edge (shudder), while I get 3G on the VZW phones I’ve tested. Oh, and my city was one of the first to launch with Tmobile’s “4G” network.

    /Endrant (sorry, i’m furious with tmobile lately)

    • pantlesspenguin

      I caught that, too. I’m a T-Mo fan, but they really, REALLY should re-word that before they go through w/ putting this out for the masses.

    • pantlesspenguin

      I caught that, too. I’m a T-Mo fan, but they really, REALLY should re-word that before they go through w/ putting this out for the masses.

      • Smylax

        This wasn’t meant for the masses, its a leaked internal training tool.

      • Smylax

        This wasn’t meant for the masses, its a leaked internal training tool.

      • Smylax

        This wasn’t meant for the masses, its a leaked internal training tool.

      • Smylax

        This wasn’t meant for the masses, its a leaked internal training tool.

    • pantlesspenguin

      I caught that, too. I’m a T-Mo fan, but they really, REALLY should re-word that before they go through w/ putting this out for the masses.

    • Anonymous

      I took that “Even our…” as a new category, or another point to make on the network. I guess they could have split the network category into 3G and 4G, but they combined for what I assume is simplicity’s sake.

      T-Mobile loves you.

  • http://pulse.yahoo.com/_6BZWRJOKVCUIZWHMEWABAUBLHQ gfam

    Bottom line: No other carrier can touch my grandfathered plan, period. Any person I know on any other carrier is shocked at how good my rates are. Customer Service: Just had a flash back to my days with AT&T. The present inclement weather has caused super long hold times when calling customer service. This is what is was like all the time when I was with AT&T and then when you finally did connect with a rep, it was usually someone with a strong foreign accent that you could barely understand, lol!

  • Romeo0119

    Nice try tmobile, it’s all marketing, tmobile coverage is terrible, I wish they have 850 instead of just 1900, also whats up with the delaying of SMS lately tmobile?

    • Bob

      Use Google Voice to send your text messages and drop TMo’s.

    • Bob

      Use Google Voice to send your text messages and drop TMo’s.

  • Curt

    tmobile hypes their 4g, but their regular and 3g call and data coverage is awful and getting worse. I have been in communication with that fabulous customer service for weeks, to try and sort out why out coverage is such crap and no one knows. And they can’t tell me when if ever we’ll get 3g, even though 4 other carriers have had 3g here for over a year. Who’s behind times? 10 more months and I can walk away from tmobile forever…

    • jkachw

      Seriously you expect to get answers from customer care about bad coverage? There’s only so much a customer care rep can do for you and the kind of answers they can provide for you. Did you even think before you wrote this comment? Its just a person sitting in a desk that is told how to do their job and you expect them to go out and be engineers and fix these issues that you have? There’s only so much info that is given to a care rep. They don’t have personal contact with the service engineers. Once there’s new sites available they’ll inform you but stop complaining because they don’t know much…think a little.

    • jkachw

      Seriously you expect to get answers from customer care about bad coverage? There’s only so much a customer care rep can do for you and the kind of answers they can provide for you. Did you even think before you wrote this comment? Its just a person sitting in a desk that is told how to do their job and you expect them to go out and be engineers and fix these issues that you have? There’s only so much info that is given to a care rep. They don’t have personal contact with the service engineers. Once there’s new sites available they’ll inform you but stop complaining because they don’t know much…think a little.

  • Anonymous

    I think tmo is the leader in customer service, pricing, and their data speeds are the fastest for my location.

    Unfortunately I’ll be leaving them when or before my contract is up because of poor connectivity. Way too often I come out of large buildings and get voicemails along the lines of “where the #!$! are you. I’ve tried to call rand(2-10) times. This is while my at&t support phone had full signal.

  • Junieruiz

    t-mobile has great prices great customer care has the best phones out or coming out G2.MYTOUCH4G.nexusone.nexusS.galaxyS 4G sidekick4G.HTCpyramid.LGoptimus2X.AND MUCH MORE I see this year bean t-mobile here :-)

  • ROAMing Around

    I am a tmobile customer. I have been on ever single carrier over my 15 years of being a cell user. They all have good points and bad…. but I find tmobile has fewer bad points and are more flexible. Their customer service is second to none….period. This is a point I will argue with anyone. Their record further makes my point. JDPower, like 7-8 years in a row. They go out of their way to be as helpful as possible. Notwithstanding, I am sure someone on here has had a bad call/bad experience… but trust me; they are fantastic.

    Now, I will say that I find spotty coverage from time to time or if I am in the middle of nowhere, I have a $400 paperweight and you know what… I am ok with that. How ofter do you travel to the middle of nowhere? If you do, then they are not the carrier for you. Heck, when I am in the middle of nowhere, I appreciate the lack of coverage. Bottom line, for price point…ability to use unlocked devices, finance the phone or pay upfront, pay as you go, international roaming fees, tmobile@home, wifi calling, they simply offer more of what I want. It’s not for everyone, but for me… they are perfect.

    As for the arguments going around about speed and everything…. I think it depends on your city what you see from the other carriers, but I travel 250 days a year. The 4G or whatever you want to call it, is the real deal. I get very good speeds and my ATT blackberry doesn’t come close… I get unbelievably slow speed in some cities, better in others but nowhere near the speed I get on the “4G”. To say ATT 3G is as fast, I find that highly unlikely.

    A little tip for all the folks ringing TMo’s neck about 4G. 4G doesn’t exist. Even the future versions of “4G” be it LTE, wimax, whatever… they don’t meet the 4G spec requirements. It will be some time before anyone gets there. Even verizon’s new 4G isn’t 4G. All cell companies are throwing this term around but nobody…again…nobody has met the standard. So if one calls it 4g, why not TMobile? They evolved their system…its faster than 3g…so call it what you want Tmobile… hell, call it 5G…just make it fast. For one to keep arguing the 4G thing, it makes you look desperate.

  • ROAMing Around

    I am a tmobile customer. I have been on ever single carrier over my 15 years of being a cell user. They all have good points and bad…. but I find tmobile has fewer bad points and are more flexible. Their customer service is second to none….period. This is a point I will argue with anyone. Their record further makes my point. JDPower, like 7-8 years in a row. They go out of their way to be as helpful as possible. Notwithstanding, I am sure someone on here has had a bad call/bad experience… but trust me; they are fantastic.

    Now, I will say that I find spotty coverage from time to time or if I am in the middle of nowhere, I have a $400 paperweight and you know what… I am ok with that. How ofter do you travel to the middle of nowhere? If you do, then they are not the carrier for you. Heck, when I am in the middle of nowhere, I appreciate the lack of coverage. Bottom line, for price point…ability to use unlocked devices, finance the phone or pay upfront, pay as you go, international roaming fees, tmobile@home, wifi calling, they simply offer more of what I want. It’s not for everyone, but for me… they are perfect.

    As for the arguments going around about speed and everything…. I think it depends on your city what you see from the other carriers, but I travel 250 days a year. The 4G or whatever you want to call it, is the real deal. I get very good speeds and my ATT blackberry doesn’t come close… I get unbelievably slow speed in some cities, better in others but nowhere near the speed I get on the “4G”. To say ATT 3G is as fast, I find that highly unlikely.

    A little tip for all the folks ringing TMo’s neck about 4G. 4G doesn’t exist. Even the future versions of “4G” be it LTE, wimax, whatever… they don’t meet the 4G spec requirements. It will be some time before anyone gets there. Even verizon’s new 4G isn’t 4G. All cell companies are throwing this term around but nobody…again…nobody has met the standard. So if one calls it 4g, why not TMobile? They evolved their system…its faster than 3g…so call it what you want Tmobile… hell, call it 5G…just make it fast. For one to keep arguing the 4G thing, it makes you look desperate.

  • ROAMing Around

    I am a tmobile customer. I have been on ever single carrier over my 15 years of being a cell user. They all have good points and bad…. but I find tmobile has fewer bad points and are more flexible. Their customer service is second to none….period. This is a point I will argue with anyone. Their record further makes my point. JDPower, like 7-8 years in a row. They go out of their way to be as helpful as possible. Notwithstanding, I am sure someone on here has had a bad call/bad experience… but trust me; they are fantastic.

    Now, I will say that I find spotty coverage from time to time or if I am in the middle of nowhere, I have a $400 paperweight and you know what… I am ok with that. How ofter do you travel to the middle of nowhere? If you do, then they are not the carrier for you. Heck, when I am in the middle of nowhere, I appreciate the lack of coverage. Bottom line, for price point…ability to use unlocked devices, finance the phone or pay upfront, pay as you go, international roaming fees, tmobile@home, wifi calling, they simply offer more of what I want. It’s not for everyone, but for me… they are perfect.

    As for the arguments going around about speed and everything…. I think it depends on your city what you see from the other carriers, but I travel 250 days a year. The 4G or whatever you want to call it, is the real deal. I get very good speeds and my ATT blackberry doesn’t come close… I get unbelievably slow speed in some cities, better in others but nowhere near the speed I get on the “4G”. To say ATT 3G is as fast, I find that highly unlikely.

    A little tip for all the folks ringing TMo’s neck about 4G. 4G doesn’t exist. Even the future versions of “4G” be it LTE, wimax, whatever… they don’t meet the 4G spec requirements. It will be some time before anyone gets there. Even verizon’s new 4G isn’t 4G. All cell companies are throwing this term around but nobody…again…nobody has met the standard. So if one calls it 4g, why not TMobile? They evolved their system…its faster than 3g…so call it what you want Tmobile… hell, call it 5G…just make it fast. For one to keep arguing the 4G thing, it makes you look desperate.

  • artcarney

    T-Mobile may have the largest 4G network around, but I still only have GPRS where I live and work. It doesn’t look like this will change anytime in my lifetime, so when my contract is up I’m heading to Verizon.

  • MIKEEEEE

    i can’t imagine how bad the other guys are after my 1 hour plus customer service call last friday evening. 55 minutes on hold 10 minute resolution. got to have your phone on a charger and a good bluetooth headset.

    • AnonyMouse

      Yeah, I think some of their customer service locations were down though because of storms. I know some areas of the country have been hit hard and other call centers for HP and ATT and VZW and many others have been closed as well so I would not be surprised if T-Mobile was a part of that.

    • AnonyMouse

      Yeah, I think some of their customer service locations were down though because of storms. I know some areas of the country have been hit hard and other call centers for HP and ATT and VZW and many others have been closed as well so I would not be surprised if T-Mobile was a part of that.

      • TMOMatt

        I work in a call center for T-Mobile and will confirm that there have been some call centers closed in the past couple weeks due to horrible weather. The center I work for closed early this past Tuesday and opened Late on Wednesday due to over 10 inches of snow and sleet. I want to assure everyone that our leadership team never close a center unless it is major. Their goal is to always be there for the customers but when it puts employee lives at risk they make the difficult decision to close and always open as soon as possible. On days that all centers are open there is rarely a hold time now that the holidays are over.

        • MIKEEEEE

          the call was made from memphis, tennesseee. springfiels missouri is only 250 miles from there and no bad weather. the rep i got spoke heavilly accented excellent english but, was offshore for sure.

        • remixfa.

          There have been multiple call center closures due to weather in the past few weeks. There was one just a day or so ago. You do realize that you can go into a store as well right?

          I love when people cry because there isnt anyone at the call center. Their life isnt as important as your cell service!!!

        • Smylax

          Was only offshore if you have FlexPay. All postpaid call centers are in the US.

        • Jutecat

          Any time you call t-mobile you are getting a random call center within the US (as long as you aren’t flexpay). When i worked in a center in PA i got calls from all over the US. so even though YOU live in an area that is fine weather wise, it doesn’t mean your call is going to a center close to you. PA has been getting badly hit with snow moreso than we are used to so i imagine the call center here was forced to close a few times.

        • Jutecat

          Any time you call t-mobile you are getting a random call center within the US (as long as you aren’t flexpay). When i worked in a center in PA i got calls from all over the US. so even though YOU live in an area that is fine weather wise, it doesn’t mean your call is going to a center close to you. PA has been getting badly hit with snow moreso than we are used to so i imagine the call center here was forced to close a few times.

        • MIKEEEEE

          the call was made from memphis, tennesseee. springfiels missouri is only 250 miles from there and no bad weather. the rep i got spoke heavilly accented excellent english but, was offshore for sure.

        • MIKEEEEE

          the call was made from memphis, tennesseee. springfiels missouri is only 250 miles from there and no bad weather. the rep i got spoke heavilly accented excellent english but, was offshore for sure.

        • Blacksheep427

          excellent info TMOMatt. and thanks for the great customer support you and your co-workers do in every call center for TMO. I’ve been on the bad end of many calls when I was at AT&T. You guys are excellent on that end of the phone.

          Thank you, Dave B.

      • TMOMatt

        I work in a call center for T-Mobile and will confirm that there have been some call centers closed in the past couple weeks due to horrible weather. The center I work for closed early this past Tuesday and opened Late on Wednesday due to over 10 inches of snow and sleet. I want to assure everyone that our leadership team never close a center unless it is major. Their goal is to always be there for the customers but when it puts employee lives at risk they make the difficult decision to close and always open as soon as possible. On days that all centers are open there is rarely a hold time now that the holidays are over.

    • Anonymous

      Agree with you 110%

      Customer service has to be pretty bad with T-Mobile’s competitors for T-Mobile to get ranked the best.

      I too have had extremely long wait times to get through (and it has nothing to do with the current storms since I have experienced long hold times for the last two years).

      Humorous Sidenote: A few months back when I complained in here about long hold times, some T-Mobile employees who hang in here, and don’t like me, said the long hold times I was experiencing was due to my being on a T-Mobile Black List, containing the names of problem customers.

      The hope is, they said, was that I would hang up and not call back.

      I dispelled that theory when I called T-Mobile three different times using a TracFone and also with the TracFone number blocked. I was on hold just as long as when T-Mobile knew who I was. Blacklist indeed.

      Bonus Humorous Sidenote: Those employees then retorted that the reason for my disconnects while on the call was because T-Mobile has an internal policy that if the CSR sees on screen I call too much or am otherwise a problem customer, it’s an accepted, common and approved internal practice to disconnect the call. While that may be an accepted trick that CSRs talk about in the break room and during happy hour after work, I doubt it’s a policy T-Mobile formally disseminates.

  • bart

    Tried T-Mo for 2 weeks. Really did. Loved MT4G. Sure T-Mo is cheap, but data coverage is crap. 4G speed is ok, but very limited. 3G coverage very limited as well. Once you leave major city – you’re back to GPRS or worse. Really expected better from T-Mo. Back to VZ now. Another huge benefit for VZ is the lower 4G frequency so building penetration is excellent. T-Mo lost data coverage very often indoors.

    • Deff

      I agree 100%, but Verizon is just too crowded. T-mobile will get better really fast. Plus their phone selection is SO much better than any other company. In another year or so, they’ll be just as good as Verizon .

  • Rey

    I have had T-mobile for the past 5 years and in Chicago this is the best choice for me after having tried Sprint and ATT in the past. Customer Service is the greatest they don’t ever over charge me for anything and actually get billed for the data I use unlike ATT that bills user data even thought their devices are turned off. They don’t have the IPhone but my wife and I are enjoying the Samsung Vibrant with Froyo 2.2, great phone!

  • Rey

    I have had T-mobile for the past 5 years and in Chicago this is the best choice for me after having tried Sprint and ATT in the past. Customer Service is the greatest they don’t ever over charge me for anything and actually get billed for the data I use unlike ATT that bills user data even thought their devices are turned off. They don’t have the IPhone but my wife and I are enjoying the Samsung Vibrant with Froyo 2.2, great phone!

  • Rey

    I have had T-mobile for the past 5 years and in Chicago this is the best choice for me after having tried Sprint and ATT in the past. Customer Service is the greatest they don’t ever over charge me for anything and actually get billed for the data I use unlike ATT that bills user data even thought their devices are turned off. They don’t have the IPhone but my wife and I are enjoying the Samsung Vibrant with Froyo 2.2, great phone!

  • Rey

    I have had T-mobile for the past 5 years and in Chicago this is the best choice for me after having tried Sprint and ATT in the past. Customer Service is the greatest they don’t ever over charge me for anything and actually get billed for the data I use unlike ATT that bills user data even thought their devices are turned off. They don’t have the IPhone but my wife and I are enjoying the Samsung Vibrant with Froyo 2.2, great phone!

  • SaggyBalls

    I can’t argue with anything in this training sheet. The problem, though, is in the wording. “T-Mobile has the largest selection of 4G devices.” While this may very well be true, they still are the only carrier lacking a 4.3″ Android phone. A glaring problem if you ask me. I know, I know, the HTC Pyramid is coming, but how late are they with that? “T-Mobile has the largest 4G network.” Again, may be true, but they come in dead last when it comes to basic coverage. I live near Rockford, IL, I frequently drive up to Madison, WI and can’t drive up there without going on roam. To me, that’s utterly ridiculous. I know my comments seem like I’m bashing T-Mobile, but I’m not. I’m a happy T-Mobile customer who has no plans on switching, they work for me. Their plans are the absolute best, especially for a guy like me with a big family. Their customer service truly is the best out there. I guess what I’m trying to get at is I just want them to keep improving, quit dropping the ball on devices and improve their basic coverage footprint.

    • GueroGrande

      Just wait. This year will be the year TMO received some of the best 4G devices including a 4.3″ HTC device.

    • GueroGrande

      Just wait. This year will be the year TMO received some of the best 4G devices including a 4.3″ HTC device.

    • GueroGrande

      Just wait. This year will be the year TMO received some of the best 4G devices including a 4.3″ HTC device.

    • GueroGrande

      Just wait. This year will be the year TMO received some of the best 4G devices including a 4.3″ HTC device.

    • remixfa.

      a 4.3 inch phone? thats whats important to you? the HD7 is 4.3 inch. the HD2 is 4.3 inch. both are on Tmobile.

      The vibrant is 4 inches of android powerhouse. It has the strongest single core chipset on the market. if your going to cry over .3 inches that are barely noticable, while losing processing power, then you have big issues.

      • Guest

        come find me with your vibrants gps. and 2 of the phones you mentioned are winblows. i’m sure he was referring to android phones.

      • Guest

        come find me with your vibrants gps. and 2 of the phones you mentioned are winblows. i’m sure he was referring to android phones.

      • Guest

        come find me with your vibrants gps. and 2 of the phones you mentioned are winblows. i’m sure he was referring to android phones.

    • Anonymous

      SB… intelligent and worthwhile comments. But your screen name really drags down the value of what you have to say.

      You should come up with something else that matches the level of your competence and quality of your writing.

      There’s other ways to broadcast why you are wise (accepting that as one ages his “danglers” sag.)

      Just saying.

      • Greta

        Mike, get over yourself. He can choose any screen name he wants. Maybe this is the wrong forum for you.

      • Greta

        Mike, get over yourself. He can choose any screen name he wants. Maybe this is the wrong forum for you.

  • Anonymous

    Direct mail campaign. Go for it T-Mobile.

  • Anonymous

    If you ask me why should I stay with T-Mobile for almost 8 years?
    My answer is: T-Mobile honors customers as a customer

  • Terminatorer+webforum

    I’ve stayed with Tmo for as long as I have because of their customer service, but after CES and seeing that they apparently have once again come up short with the cooler phones I’m planning on leaving them for Verizon once my 2 year is up.

  • Terminatorer+webforum

    I’ve stayed with Tmo for as long as I have because of their customer service, but after CES and seeing that they apparently have once again come up short with the cooler phones I’m planning on leaving them for Verizon once my 2 year is up.

  • Bwajoli

    I like tmobile the service is affordable, customer service is great, and they have great phones from time to time however they need to master the basic, like stronger or better signal. I talk down att a lot but their customers get signal where I cannot. It doesn’t matter if the food looks good but doesn’t taste good. It frustrating that I can’t use my phone whenever I am in the middle of the mall, warehouse, or even slightly below the sea level.