Why Choose T-Mobile Over Everyone Else?

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Magenta has long been known for its value in pricing and customer service as the reason why most choose it over the other 3 major carriers. Now, with new 4G networks launching and new handsets being available, T-Mobile has published a training sheet for employees detailing exactly why T-Mobile is the best option for consumers. The training sheet focuses on T-Mobile’s Network, Phones, Pricing, and Savings per year compared to that of AT&T Mobility, Verizon Wireless, And Sprint.

Basically, T-Mobile kicks butt in all four categories, with pricing/value as an important asset.

Check out the full comparison chart after the jump! Be sure to leave your thoughts in the comments!

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  • Anonymous

    Remixfa…

    1. Mikeeee was not, as you say, “crying” about his customer service experience. He simply retorted to some in here saying the reason for his hold time was the weather.

    Look on the Net and in here. People have been complaining about T-Mobile’s long hold times, experienced for about the last two years (back when T-Mobile appears to have moved or added customer service call handling offshore, so to speak).

    2. YOU do realize that T-Mobile, other companies and government have said they prefer people use the Internet or phone to conduct business rather than hop into a gas-guzzling, energy wasting car to visit a store. (Here in California, for example, one can now conduct about 80% of DMV transactions online or through the mail, thereby cutting way down physical visits to the DMV. And have you noticed that there’s few lines at the bank, most everyone doing business online or at the ATM.)

    3. I don’t know about you, but conduct business online whenever I can, rather than drive somewhere, find parking, visit the store, then drive back home.

    4. Sometimes a trip to a local store is a gamble. Some CSRs in stores don’t know how to resolve an issue. Compounding the problem, the experienced CSR may have the day off so the “college student” part-time CSR ends saying “You need to contact T-Mobile on the phone or come back tomorrow.”

    At least on the phone T-Mobile can transfer one to the correct department that might be able to resolve an issue.

    5. Of course, a trip to the store is warranted when shopping for a phone. One needs to see, feel and operate a phone :) Like most people, I love “window shopping” at a T-Mobile store to see all the latest stuff.

  • Anonymous

    Remixfa…

    1. Mikeeee was not, as you say, “crying” about his customer service experience. He simply retorted to some in here saying the reason for his hold time was the weather.

    Look on the Net and in here. People have been complaining about T-Mobile’s long hold times, experienced for about the last two years (back when T-Mobile appears to have moved or added customer service call handling offshore, so to speak).

    2. YOU do realize that T-Mobile, other companies and government have said they prefer people use the Internet or phone to conduct business rather than hop into a gas-guzzling, energy wasting car to visit a store. (Here in California, for example, one can now conduct about 80% of DMV transactions online or through the mail, thereby cutting way down physical visits to the DMV. And have you noticed that there’s few lines at the bank, most everyone doing business online or at the ATM.)

    3. I don’t know about you, but conduct business online whenever I can, rather than drive somewhere, find parking, visit the store, then drive back home.

    4. Sometimes a trip to a local store is a gamble. Some CSRs in stores don’t know how to resolve an issue. Compounding the problem, the experienced CSR may have the day off so the “college student” part-time CSR ends saying “You need to contact T-Mobile on the phone or come back tomorrow.”

    At least on the phone T-Mobile can transfer one to the correct department that might be able to resolve an issue.

    5. Of course, a trip to the store is warranted when shopping for a phone. One needs to see, feel and operate a phone :) Like most people, I love “window shopping” at a T-Mobile store to see all the latest stuff.

  • Petey

    Yet, why are they No.4 then with all this praising they’re making?

    • Stevie Smitty

      T-Mobile is #4 because of perception. It doesn’t have the largest marketing budget so people think they have the bad coverage or dropped calls of yesteryear. People don’t realize how much money you save and how little problems you have. Cell phones are landlines. You are going to have problems. What I love about T-Mobile is that when I do have a problem, their customer service is uh mazing. (Maybe a little too happy for a New Yorker like me)

      • http://twitter.com/jayq330 jonathan jayq

        another thing people fail to realize (me being a new yorker also) i know that there customer service is renown not only because of the representatives but because when customers call the problems arent huge. theyre small things not dropped calls, or overbilling things that make customers go mad. thats because a good network keeps the customers happy, although they are small compared to verizon theyre get there soon, imagine if t-mobile were to include international numbers verizon would look like ………

    • Stevie Smitty

      T-Mobile is #4 because of perception. It doesn’t have the largest marketing budget so people think they have the bad coverage or dropped calls of yesteryear. People don’t realize how much money you save and how little problems you have. Cell phones are landlines. You are going to have problems. What I love about T-Mobile is that when I do have a problem, their customer service is uh mazing. (Maybe a little too happy for a New Yorker like me)

  • Familyguy

    Here is a tag

    T-Mobile 3Mbs
    Sprint 10
    Verizon 12

    Giggidy Giggidy Goo

  • Anonymous

    I’m happy about the HSPA+ etc but I would downgrade to a Star-tac if they would just give me decent coverage.

  • EnviroG

    I like all these things about them. One thing they’re missing for my needs & wants is the Apple iPhone!

    • Soonereclipes

      Even without the iphone, which I think is nothing… Tmo still ranks top ++ its internationally available… Not like att n others..

    • http://twitter.com/Matt_Harman76 Matthew Harman

      The iphone has nothing on android. I’ve had more than a few iphone owners tell me they like Android better after playing with my phone

  • EnviroG

    I like all these things about them. One thing they’re missing for my needs & wants is the Apple iPhone!

  • TMoFan

    I’ve been with T-Mobile for years, and I’ve never had any issues with their service and customer service. At least where I am coverage is pretty solid, and my friend whom I work with always complains when his AT&T phone has one/two bars and I have a solid four indoors. One thing I will say is that I would like to be a solid H when I’m home. I often bounce between H, E and sometimes G. But besides that, I’m loving my grandfathered in service plan and my G2.

    • Matt

      Wi-Fi calling should fix that problem when at home

      • http://twitter.com/jayq330 jonathan jayq

        it did for me i wasnt getting a single bar in my building with cement floor and ceilings. then i updated with mini kies to froyo and use my wifi, it sound like hd when im using it and theres no delay. unlike sipdroid.

      • http://twitter.com/jayq330 jonathan jayq

        it did for me i wasnt getting a single bar in my building with cement floor and ceilings. then i updated with mini kies to froyo and use my wifi, it sound like hd when im using it and theres no delay. unlike sipdroid.

  • TMoFan

    I’ve been with T-Mobile for years, and I’ve never had any issues with their service and customer service. At least where I am coverage is pretty solid, and my friend whom I work with always complains when his AT&T phone has one/two bars and I have a solid four indoors. One thing I will say is that I would like to be a solid H when I’m home. I often bounce between H, E and sometimes G. But besides that, I’m loving my grandfathered in service plan and my G2.

  • http://twitter.com/ingram1225 William Ingram

    wow… i have good old E on my phone… yet AT&T and Verizon both have 3G where i live. For the most part it doesnt bother me as most of my data time is at home using my wifi… but still, tmo should be focusing their $$$’s on converting everyone to at least 3G before boasting about how 80% of us can’t use 3G+ er i mean 4G.

  • http://twitter.com/jayq330 jonathan jayq

    tmobile should lay off sprint because even though sprints 450 minutes plan sounds like alittle that isnt the whole picture,that 450 minute plan comes with everything unlimited & unlimited mobile to mobile/ that means sprint 2 T-mobile, sprint 2 verizon , sprint 2 at&t and so on to any mobile free and those 450 minutes are really for landline, thats why they call it “450 landline minutes” for $70 not bad. i like tmobile i have and am going to stay with tmobile because i think in the long run & even now they might not be the largest but they have the best data speeds and pricing & thats the future pluse there 1700,2100 bands is the sh*t. the only thing i dont understand is that i pay $98 a month for 500 minutes & unlimited android data. i thought it would be less but its worth it.

  • Weathersbyfam

    Tmobile SUCKS!!!! I have been on hold for 1hour and 30 min

  • T-mobile nomo?

    They break the Galaxy Tab for U.S. consumers (No Voice Calls!). Want us to believe we Have to carry and pay for a phone too, from them of course. Baa Baa Baa
    Even if we buy a working Galaxy Tab from Europe it’s useless on their 3g network. Why stay with them?
    My next phone will be a 5 or 7 inch tablet if T-mobile sells them maybe I’ll stay… maybe?