Samsung “Hears” Your OTA Requests For Vibrant, Promises More Info But No Date

Ah yes the Samsung Vibrant GPS fix/update situation continues with yet another promise by Samsung to have this OTA available soon. Except they didn’t promise an OTA, instead just info regarding the OTA next week. What makes this situation all the more troubling is that the AT&T Captivate has already received the very same update the Vibrant requires. I want to say this is looking more and more like a Behold 2 situation as time wears on but I won’t let it go that far yet…key word being “yet.”

T-Mobile & Samsung hear your questions about timing of Vibrant update. Look for more info on OTA next week. Thank you for your patience.

Samsung Mobile Twitter

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  • Nawlin411

    We need to use this forum to organize and seek legal recourse. Lets get the ball rolling.

    • Lemarg

      Agreed. I want out of my contract as well.

    • shawn

      I say class action lawsuit, lets get organized!

      • ItsMichaelNotMike

        You all don’t need to resort to such drastic measures.

        This is obviously a manufacturing defect that’s covered under your warranty. Just be politely insistent if you want a different phone before the update comes out.

        I am not too sure about having a defective phone gets you out of your contract. I have not looked that up.

        But I believe the terms of the warranty allows T-Mobile to try to fix the phone, replace it (with a refurb even) or if the phone is no longer available, give you a model of similar quality and technology.

        For example, I recall reading in here that someone had a G1 that was covered under a one year warranty. But since the G1 was no longer available they gave him a Slide.

  • BW34

    You are all a bunch of pimply faced fools. Chill out with the LEGAL RECOURSE. My Vibrant works great. Maybe one of the best Android phones out there. Sell your phone on Ebay and get the G2.

  • the_senator

    how can using kies void the warrantee? its listed as a software in the vibrant box.

    • ItsMichaelNotMike

      I don’t think Kies is the issue with the warranty, it’s using Kies to download and install the update.

      It may in the end not void the warranty, but if T-Mobile wanted to play hardball they could tell someone that downloading and installing the update via was not a T-Mobile sanctioned act. They would say “How do we know you downloaded it via Samsung and not from XDA?”

      All I’m saying is to play it safe, don’t do anything to the phone that swaps out the ROM because you never know what T-Mobile might say. All it takes is a CSR or warranty dept. person to be having a bad day and he takes it out on us.

    • remixfa

      kies can “void” the warranty because the Vibrant is not officially supported on Kies. Tmobile has not recognized Kies as an official app, therefor using it can void your warranty. its that easy.

  • Intrinsc

    100% Agree. This is way overboard. They promised all Samsung Galaxy S owners timely updates to make up for their other Fiasco’s. You buy the product and expect the product to be supported specially when hardware and software go so hand-in-hand.

    • podstolom

      The Samsung Fiasco. Exellent name for the next edition of the Vibrant.

  • http://www.suffolk757.com Hilton

    Here’s some comedy. Called T-mo to try to get my Vibrant downgraded to a G2 and they had to troubleshoot before they could do anything else. Tech had me turn the phone off, take the battery out and turn the phone on again, despite me telling him when I use the GPS the phone locks up and I have to take the battery out and put it back in. Surely that means I’d already done this once. He then told me to try downloading the update again, though I had also explained that I bought the phone understanding that there would be an update soon, but had seen no update, and that the phone says “no firmware” if you try to update through the menus. Tech then got silent for a moment and said, ok, so your phone has Android. Do you have any memory free? I replied 1 gig of app memory free, 8 gigs on the phone free and 14 gigs on the SD card. He got silent for a while, then he told me to monitor the phone and if I’m still having the problem call back in 72 hours and the notes in my account would tell them to transfer me to advanced tech support. lol. I’ve always said I love T-mobile for the customer service and price, but their tier I tech support is just horrible. They should just have them skip the script and just send you to advanced support if you have a smartphone because obviously the standard tech support is designed for feature phone support.

    • http://www.suffolk757.com Hilton

      I forgot to mention that the tech repeatedly told me he was looking into the issue to see if the GPS problem was a known problem. I wanted to tell him to google it but I didn’t want to ruin the call while he was being helpful instead of just saying “sorry buddy you’re out of luck”.

      • remixfa

        just call back and talk to someone else then. sounds like he was brand new. They will probably tell u to wait since the GPS update should be any moment now.

        My “hopes” about the extra wait are that they are adding in the UMA calling feature to the update. That would at least justify the extra wait.

        Its not going to turn into another “behold2″, dont worry about that. With all the test updates floating around for the GPS and 2.2, there is at least proof on the webz that they are doing something for once. The fact that they have already announced “no more updates” for other phones running 2.1 doesnt inspire though, does it? lol

  • RaymondP

    Are you bailing, Hilt? I can’t give up yet although I’m plenty disgusted with Samsung. This is still the best smartphone I’ve owned.

    • http://www.suffolk757.com Hilton

      I don’t think I am anymore now that I’ve read about the G2 having the loose hinge. Don’t know if I wanna go from one phone with a fatal design flaw to another so quickly. Be like leaving the girl who cheated me for another girl who is a known cheater. I am forming a theory about this whole “update gate” though now.

      I’m thinking maybe the update WAS gonna come out in September, but it was too buggy to be released so rather than screw us again they just kept workin on it at the same time their UI developers were working on the Froyo update for 2.2 and now both are so close to being ready that they have just decided to hold off and add all their fixes to their Froyo Sense UI and kill two birds with one stone. But rather than save face and apologize they are just saying “it’s coming, wait for it”, and bam, one day we get the announcement on tmonews.com and we turn on the phone and notice the battery is almost dead from the download.

      I agree with you. If they can just fix the software, this is the best Smartphone I’ve ever owned if only for the simple fact its the first one that has held all my music, all my apps and plenty of room to spare and all my podcast videos (4-5 GB) without missing a step. I just have that the time is coming later than sooner because I’m planning on getting that HD7 and waiting to see what comes out in the spring in time for my tax return.

  • now_onTMO

    well at least there is an update out already over their website.. it’s better than not having any at all.. it’s just a matter of time till it becomes available OTA, and let’s hope that samsung will remain consistent with their updates and push an update for froyo and for other future bugs as well..

    how is the G2?

  • Krylon360

    @Hilton
    Yeah, mine died last night, wont even turn on anymore. I contacted the warranty dept through chat (couldn’t call for obvious reasons) they had me do all of this troubleshooting then said that my phone was still under warranty and they would send me a replacement. I tried to get them to send me a G2 as a replacement.
    (I purchased the Vibrant through EIP and haven’t even made my 1st payment yet)
    They said I would need to “upgrade” to the G2. LAME!!! It’s the same freakin price.

    • chris

      I’am glad that they didn’t replace your vibrant with a G2.You probably bricked it on purpose to get the G2. :P

  • RaymondP

    How can the G2 be an upgrade? I don’t think its specks match the Vibrant’s.

    • ItsMichaelNotMike

      I think T-Mobile is simply going by debut dates. Technically the Vibrant has been out a few months, the G2 has not even launched yet, at least not officially.

      Sidenote: I too like my Vibrant. I would not want a G2 in exchange.

  • sfrench5

    I think it’s BullSh*&t, Dear T Mobile/manufacturers,
    You f*&ked me on my Behold 2… I waited and called and prayed lol and still 1.5,,, No Update… So I said screw it I’ll get a Moto Cliq….and the same applys wait,call,pray… 6 months later… no progress still on 1.5…….well this time I thought I would be smarter and only purchase a phone with updated software so I baught the Samsung Vibrant….. Uh Oh GPS problem… No worries Samsung and t mobile promise fix soon….ok it gets pushed back to the near future…. ok now we are in the distant future and still no update… Pathetic… SO IF IT”S F&*K ME, THEN F*&K YOU…… Hello Verizon and droid 2 Heavenly….I guess it’s true guys, you get what you pay for and i will gladly pay extra for speed coverage and RELIABILITY…. ALSO I’m complaining because I’m pissed but truth is I decided to root my phone and add all the features t mobile doesn’t want you to have including wireless hot spot and flash 10.1 and my media hub is even working but it’s the principal….

    • sfrench5

      LOL ALSO I FIXED THE GPS WORKS FLAWLESS AND CONNECTS FASTER THEN EVER NOW AND YOU WOULDN”T BELIEVE HOW EASY IT WAS

  • Myg1

    Yalls need to just calm down and wait for it..att has it we ll have ur soon as welll as other galaxy s providers..don’t even put this phone in the same category as the behold 2 ..i know it’s frustrating to gave yoo wait longe..i used gps only while I travel our of town..now which one of you guys use it all the times honestly? .for Gods sake just wait..your probably just complaining cuz your just following what most of thee people commentd
    too!!

    • http://www.suffolk757.com Hilton

      I use my GPS multiple times a day, which locks my phone up of course. Everything from my weatherbug widget polling for the current location, to geotagging photos I take to navigation, pulling up google maps trying to find an alternate route to beat traffic, looking for the closest location of a restaurant, even checking in with foursquare.

      It’s not all idle remarks by people who don’t really use GPS. I literally use it several times per day normally. Now it’s once or twice a day I turn it on and hope I finish using it before it locks up my phone. I’ll be glad when gingerbread forces everything back to Vanilla. Then maybe we get the updates in a timely fashion because it won’t be a matter of waiting for the vendors to update their custom UI.

      • ItsMichaelNotMike

        I don’t think some people realize just how many programs use GPS, they figure it’s only for Google Maps for navigation. But even on my road bike I can’t accurately use the Vibrant (Android’s) speedometer apps, that are actually quite good.

      • pantlesspenguin

        Like Michael says, there are many other apps that rely on gps besides maps and navigation. We need functional GPS to use places, yelp, foursquare, etc.

  • jean

    Galaxy is awesome when it works. But it has too many issues. GPS is one. My Vibrant takes forever to boot, and get system errors and the phone freezes. The other day I could not make a phone call even though I had full service…. We need an update very soon

    • http://www.suffolk757.com Hilton

      The worst for me is I have an hour commute and I’m an avid foursquare user. So I listen to audio books on audio in the car and get to a place I am the mayor of. I have to choose. If I turn the GPS on to get the location for the check-in, my phone prob locks up, then it takes forever for it to start up and get done media scanning enough to be able to turn the GPS off before it locks up again. Previous phone with no issues, just fire up foursquare, check in, switch back to audible. I’m beginning to wonder if maybe the people at Samsung knew about the erroneous GPS but just thought like the commenters here. “Noone uses the GPS that much anyway. We’ll just fix it when we can.”

  • Dazaraza

    You guys are so daft, tmo is holding the update so they will sell a few more g2′s in it’s first week of release, obviously.

    • josue

      Probably. Finaly a voice of reason in this pack of animals. Go Vibrant. Go Andrew(& Kitty)!

  • The_senator

    lol, just talked to a corp store assoc who told me the ota is delayed because they are roiling together gps fix, flash 10.1 and froyo…. Anyone else hear this? He stated ota in the next couple of days

  • Wasup

    Love my vibrant, just wanted to state that, by farrrrr the best phone I have ever owned, its so smooth, cant even imagine how its gonna be with froyo, mmmm yum

  • RaymondP

    It seems to me, Senator, that if that were really the situation why not just tell your customers so?

  • low

    where’s my fix tmo 549 dollars down the drain LAWSUIT

  • Nawlins411

    I didn’t buy a new phone to root it or becomea cell phone repair technician. I don’t know who Xda is and don’t care to find out.I shouldn’t have to work on a new phone to get the advertised features to work .

    • http://None Jody

      Well played.

  • Chris

    The Vibrant would be a *great* phone if it consistently worked as advertised. As it is I have far too many frustrating lock-ups, freezes and battery-removal reboots at inconvenient times.

    Unfortunately the message from T-Mobile right now seems to be “Hey – look at the new G2! Order yours today! And check out the new Vibrant tablet!”

    I realize T-Mo wants to make sure any released fix works, but the delays and lack of communication to customers has been frustrating at best. If it’s a Samsung issue, it’s up to T-Mobile to get them moving and get answers from them.

  • Kila

    U tards should just flash a custom rom and quit bitching….my vibrant is flawless. Gps lock in under 5 seconds indoors :) good luck with that class action suit of course….

    • Nawlins411

      Name calling just because some people choose not to work on a new phone is so immature grow up

  • Jillian

    I had a samsung a few years ago, and it blowed chunks. I was recently available for an upgrade and decided to get a Vibrant. So far I’ve been fine with it. All I’m asking for is product support, and samsung should understand and respect that. Five years ago everyone loved the Razr, BUT – what’s Motorola up to again? Their phones are average nowadays, and they have financial problems. Cause they had a cutesy phone and just got lazy.

    The Motorola Charm isn’t exactly charming. And the G2 just looks like a Nexus One (which is so last year) with a keyboard (I’m keeping the 4″ Amoled screen, thanks).

    Bottom line, if you want to compete in this smartphone market, don’t shove out random phones that have your name on them, and not support them. Because you’re not the only game in town, and consumers can go to a different manufacturer. Ugh, don’t you loathe the laziness?

  • Samsung rep.

    Please check out the Samsung Tab!

    • DannyO

      I really hope this is a joke post, and not someone from Samsung replying to our concerns about one of their products by recommending we check out another product while we’re in two year contracts for devices that we were led to believe were top of the line devices…

  • Scott

    We could always just flood any site promoting the new Samsung Tablet with our bitching about poor samsung product support. It might not get a response and faster, but it would be cathartic.

  • RaymondP

    Day of next week. Can’t help but count down till Friday. Will Samsung keep it’s promise to let us know more about an update?

  • RaymondP

    Ooops. day two!

  • joker331

    Likely that Samsungs “information” next week will be to “stay tuned for more information coming soon!”

  • jflaco33

    Ok heres the new scoop of whats going on with the update. Yesturday i called samsung to find out whats going on with the update for my vibrant and the rep told me that the update was already finished but i would have to go through tmobile to get it. So then i called tmobile and one rep told me the update is an ota so let me transfer u over to the right department. When he transfered me the rep told me that the update cant be released yet that i would have to wait til corporate says its ok. Also i asked what kind of update will it be is it just the gps fix or froyo and he told me its the froyo with the gps and wifi fix. So the update in my opinion should be out within the next two weeks.

  • Doubting Thomas

    oh good let me hold my breath….

  • RaymondP

    No offense, Jflaco 33, but your news is not the “official” word that I have been waiting for. Would be nice if it all comes true but, errr,I dunno. Day number three and no official anouncement!

  • john

    To think, I had a cliq and was going on my 7th replacement since dec. 09. , and “waiting” for a 2.1 o.s. update promised since Feb. 10. Every 3 months it was pushed back another 3 months, another 3 momths…etc. So until you have waited 10+ months for an update (especially from 1.5 to 2.1) you guys have no room to complain. I myself just got my vibrant yesterday, for $117 shipped from tmobile, as a “long-time customer” appriciation/upgrade discount because of my fiasco with the cliq, 7 replacements in 9 months. To top that off before they offered me the vibrant for 117 they upgraded me from the cliq to the mytouch slide for free and it went on back order for 2 weeks so when I flipped out they gave me the deal on the vibrant and I love this phone and cant wait for 2.2. I could root it but im just gonna wait for the ota.

  • RaymondP

    Just curiuos, what does T-Mobile consider to be a long time customer?

  • RaymondP

    Just saw online that an udate, JI6, is finally being pushed out. Four-fourteen Pacific Time. RP in Portland

  • RaymondP

    Samsung says it will be available randomly over the next few weeks. About time!

  • DJcreo

    Can some please tell me how to transfer my pic and video’s on my vibrant to my pc computer?

  • S M Knipe

    What AT&T update that the Vibrant requires, JH7? It nothing for many/most users, myself included.