Motorola Cliq Update Details


Update: Users are reporting an error when attempting to download the update, stating that the update has been “recalled.” We do not have any more information at this time but we’ll post an update when we do!

Update 2: Motorola has tweeted that the update is rolling out!

For some of you, the pain and agony of waiting for the Motorola Cliq update has proved to be too much.  For those of you still patiently waiting, Motorola has put up a support page indicating just what is included in the 1.3.18 software. There isn’t a lot here we don’t know.  If you are eagerly awaiting improvements to your Cliq, this page might make you antsy for the update.  Either way, the update is expected to begin rolling out today.  We hope that all of you will receive it soon and have happiness and joy for the new year!


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  • Richard Ward

    Got the update driving down the road in Kingsland, GA over EDGE. Took about 20 minutes to download (approx. 100kbps). Installed in under 2 minutes.

  • Jewbin

    I Own a Tmobile Store and did the update. OMG it screwed up my phone even more. So i call Tech Support. and OMG They tell me to do master reset reluctantly i do it and lose everything paid apps all kids of stuff I was so mad then they tell me I have to pay to do a warranty Exchange. LMAO had i not owned a Tmobile Store I would have canceled my contract and gone to Verizon to get a Droid. They need to do something about this. The CS and the TS They blamed Motorola for the problem which i think is BS and then they tried to Charge me for a warranty exchange. LMAO. What is UP TMO?

  • Rex

    I got this great Time Machine App with the update! Apparently it’s December 31, 1969 7:22Am EST Fuck you Tmobile!

    • http://deleted Rex

      And oh yeah Fuck you Motorola, HTC here I come!

  • Jason

    I downloaded the update that was FINALLY available. TOTALLY FUCKED MY PHONE UP. After i downloaded and installed the update, the phone rebooted. Then when that was done it asked for a SIM CARD UNLOCK KEY or something to that fact. I have never had a pass code for my SIM before. EVER!! i was locked out of SIM meaning no service whatsoever! Only emergency calls. I called customer service and lastly they had me master reset my phone. Now it’s messed up even more. I have no phone now. i have to go to a store to get this resolved and probably a new phone and SIM. But i have to wait a couple days to do it cause of work.
    Thanks Motorola and TMBOBILE!!! You just made my day.

    • Jennifer

      If it is still asking for the sim unlock code, call customer care and ask for the puk code. You will then enter **05*(puk code)*(new pin)*(confirm new pin)#. That should take care if it.

      • Jason

        Thanks, but now because customer care advised me to master reset my phone, and now it’s totally locked down. It doesn’t ask for a SIM UNLOCK CODE anymore. The only thing i can do is call 911. otherwise all buttons are not funtioning.

  • Jason

    Oh, and i had to borrow a friends phone to call CS if anyone was wondering.

    • redwoodflyer

      Don’t forget about their online live chat help thing.. That’s how I got my PUK code when I locked myself out..

  • eddy

    Got the update and it made my phone sooo effin slow! In philadelphia, PA

    • http://facebook tom

      I updated my phone and it is screwed up

  • bay

    I don’t know what everyone else talkin bout I got the update and my phone works pergectly fine I really can’t tell the difference I know the touchscreen works better but other than that that’s the only difference I see anyone no any forums for the cliq that stay active cause everyone I go to seems to be dead and without life

    • Ritchie

      Wish i was that lucky for the OTA

    • Ritchie

      Lucky you, my OTA was messed up

  • nick

    Been downloading for one minute on wifi and is 25% done. Manually checked, I did not receive an updaTe message. Located in ny

  • woahfred

    Now that I’ve had the update for a full day, my touchscreen responsiveness seems to have gotten WORSE. I know everyone else says it’s better, but I am having the hardest time getting the Notification Bar to come down after the first touch since the update.

  • Jay

    The only thing that seems strange since the update is my phone is taking really long to charge it normally was done charging in like an hour or so but I notice the lenght of time it takes since the update

    • Jennifer

      That’s probably because it is showing how much battery you really have. Mine takes about 2 – 3 hours to charge.

  • Hellraiser

    Got the update by manually checking for it! Wish I never did it!!! I cannot send text messages now and my phone is 10 times slower. Called customer service and they first wanted me to do a Master Reset of the phone and then once that didn’t work they blamed the problem on Motorola and they didn’t know what to do!!! Everyone should flood the phone lines with calls for this piece of ****!!!!

  • Julie

    I got the update last night and everything else is fine but now my text messaging is all messed up. Loading any messages takes forever, if they even load at all and doesn’t make me force close. And if I try to send a text a lot of times it won’t even send. I’m so mad!!

    • Dave

      Mine too & I was just about to ask about that. But, this is clearly a bigger problem with this update, that’s just not on me.

  • John

    Im in the same Text Message boat. When they finally load up, i have to hit the wait button about 6 times before the message sends. This sucks

  • Joe

    Got the update yesterday, works great for me. Screen response is better, haven’t noticed any issues or problems.

  • tmoFan

    I got the update and agreed with other people here, sending text messages seems a little bit slower, before the update the message was sent inmmediately.
    Also after the update was completed and I used the phone to retrieve my voice mail messages I turned off the phone. It could not find the network at all, the phone was not able to make calls at all. I restarted the phone like 3 or 4 tiems and nothing, no signal bars, not network at all, then I will start browsing, and closing and opening applications then the network signal will come for a couple seconds and then it would go again, this behaviro was like for 5 or 10 minutes, the singal was very unestable, It will come and go, so finally after half an hour it got normal with the signal bars, I did not know if it was the update or really something happen in the network that the phone was not able to attach itself to the network.

  • david

    ok guys, I have not gotten the update yet but now im afraid to even allow it to load once it comes in. What do you guys think? Should I load it or not? My phone is working fine and I would hate to do a master reset!

    • Rex

      Don’t do it!

  • Mossbeep

    I got the update last night and downloaded it and installed.
    When phone came back up, kept force closing 2 or 3 times, google talk wouldn’t sign in, the marketplace would let me connect but nothing would download. Turned it off 2 or 3 times, removed battery and sim card and mem card and still the same process would force close. I had to do a master reset and now everything works great. The master reset is not as bad as it sounds, well at least not for me it wasn’t. I exclusively use google for all my contacts, and that’s it, when I was using tmobiles contacts I would have 2 or 3 entrys for phone numbers and email address. My suggestion would be just pick one for your contacts only, google or tmobile and then delete the others and make sure you unlink the tmobile part from all your contacts. That way when you do a master reset you don’t end up with a mess. Googles contacts are also easily edited from the gmail webpage using any pc, tmobiles is not easy and motorolas is pretty useless right now.

  • patrickem

    What I want to know is where is the updated Quickoffice with ability to create and edit word documents?

  • Jose

    my phone is deleting my recent calls after the update…. anybody with this issue?????

    • http://facebook tom

      Me too!

  • urbanrio

    updated last night. things seemed to go well, but now the text messaging app is so slow and is constantly asking me if I want to force close the app. I do not recommend updating.

  • matb321

    My cliq is all f@cked up now.texting is awfully slow and force closes and other stupid little things that piss me off.I wish I never updated.

  • Tim

    i dont see any improved caller notifications!!!!?????
    did yall notice anything???

  • Rick

    I have to agree with everyone else. The screen does work but like everyone else I’m having problems with the texting and also one more issue I didn’t see mention is when I change the screen time out settings for 2min. It keeps reseting back to 30sec. On its own…..definately there are issues with this new update but it seems everyone is having different issues…..but still a big issue.

  • cavaliersboy

    Hmmm I was experiencing the same issues with texting being snail-like slow and the annoying force closes but my phone is working just fine force closes and texting is back to normal..I stil haven’t had a chance to see what the other improvements are though

  • Tim


  • Ritchie

    Can we get a new post bulletin about this issue, iee. what the F is going on, i downloaded the OTA update and i didnt notice anything funny, till i saw that my phone was lagging. It is better at touch but when i open my txt icon its slow to boot up and then tells me that it will force close. I love TMO and i love my CLiq but this OTA set me back a step instead of forward….Please let us know what is going on.

  • Rex

    Customer service suggested that I master restart my phone, and that all my apps well return. But I couldn’t sign into my Motorblur account because the date and time were 30 years off. Now I have a very expensive paper weight… I get a new Cliq in a week… fml

  • Rex

    I had to master reset it, but it wouldn’t work with the date in time off by 30 years. Now I have a very expensive paper weight, my new Cliq is coming in a week.. fml

  • bunny22

    I can honestly say that since updating my cliq I haven’t had any issues! the touch screen is much better and I like it!

  • thechadster

    My phones force close has INCREASED probably 10X if not more. I STRONGLY recommend NOT updating your phone. Im pissed and am trying to figure out what to do next. Debating selling the phone, I am losing hope. Any recommendations on how to unupdate my phone??

  • gatorx

    Just got the Cliq 10 days ago. I couldn’t stand how much the screen reponse sucked, but after this update, it’s almost as smooth as my iPhone 3G. I might acutally keep the phone now. No troubles so far, text msgs get send right away.

  • FrustratedFemale

    I am really frustrated with this damn update!! I am also experiencing slower than ever text messaging. I keep getting the wait or force close message….its super annoying! How do you fix one thing and then f*ck up something else? especially with the text being the most frequently used program and now its useless. I was able to send messages back to back at lightning speed and now I have to WAIT OR FORCE CLOSE! GET IT 2GETHER MOTOROLA I PAID FULL PRICE FOR THIS FKN PHONE!

  • bunny22

    Use ChompSMS or Handcent SMS I never use the stock texting.

  • joe

    I’ve talked to a moto cliq rep they told me that 1.6 should be rolling all week that 1.3 point whatever update was for motoblur. So no worries we’re getting the update we’ve been waiting for besides 2.0 but that may take a little longer.

  • angela

    Got the update. Touchscreen does work better, but my phone is EXTREMELY slow now. Everything, especially text messaging is force closing constantly. I was also locked out after reboot when the update installed. I think I just entered ‘1234’ for sim code. I forget, but it worked. Phone crashed a few times after update before os loaded again. Text messaging doesn’t even open without a lot of patience, amd me hitting ‘wait’ about five times. Most of my texts aren’t sending. Every application I’ve opened has done the same thing, to varying degrees, since this update. Phone worked so well before that I was recommending it (& tmobile) to everyone I know. Does anyone know if there’s some sort of magical trick to roll back to the last update? Its running worse than my hacked 2001 razr now.

  • Nikki

    I updated mine just fine and my battery lif lasts longer now but I can not download apps what so ever and there is hardley any memory on my phone even after doing a master reset. I think I’m going to try to get a replacement phone tonight because I’ve had problems since I got it.

  • TheSharkster

    Just performed the update and all seems well so far. Tested text messaging and experienced no delay. Touch screen seems more responsive. VVM plays back over BT. Definitely not a substitute for 2.1, but a step in the right direction. I will forgive Moto of it’s transgressions with the Cliq if I see a fully functional 2.1 update within the next few weeks.

  • angryyyyyycustomer

    you guys are just going to love how awesome this story is hahahaha.

    so last night, i innocently downloaded the new amazing update and it was working fine and everything and the battery seeemed to be doing good because the cliq battery SUCKS. anyways it was working good until i noticed that apparently it was 5 and december 31, 1969 or whatever. so then i do live chat with tmobile and the chick shows me a website how i can get rid of the upgrade or fix it or whatever. so i do it and then it brings me to the motoblur sign up thing and it won’t let me log in! it says sign up error because the clock isn’t working or something. so anyways i am freaking pisssed. so i call tmobile up and talk to the lady for literally 2 hours and my master reset wont even work! so she’s like we are just going to have to do an exchange. but oh no i can’t do the exchange without paying 130 bucks for the crack in my phone. i am soooo PISSED. my phone worked fine when it had a crack. i don’t have 130 dollars for a new one and it works fine when it was cracked. motorola is the one who messed it up! they broke it and i think it’s stupid. so i have a crack in it, oh well? it worked FINE with the crack. they messed it up! anyways i am really pissed and i’m calling motorola tomorrow so hopefully i can get them to consider just giving me a new phone. i pay for the insurance every month, my phone is still under warranty. but anyways. motorola screwed us over so hopefully this doesn’t happen to anyone else.

  • raymula

    Tmobile better do sumthing about this…the update has made my phone so slow. My internet slow, youtube and etc. Please fix this problem it makes no sence…waste of money. I wheater get a iphone now..

  • Mark B

    Thanks for Fuking up my phone, Tmobile. really appreciate it!

  • Robert

    Factory hard button reset

    If lost your password an you lock motoblur out so the the phone locks you out . But you can login on motoblur on the internet but not your phone. You also cannot get into the notification menu,or settings. you have to do a hard button rest on the Cliq XT
    1.power off, then.
    2. power on holding the power button an the camra button together, a prompt will appear to release the camra button, release it .
    3. D.O,S prompt appears
    4. select sys. recovery (volume down) you will get a exclamation mark with a triangle,
    5.hold the menu button down an to the left for 30 sec.(square pad)( this may take several tries to activate the blue screen)or tap the right corner of the pad.
    6. the touch screen is now active use the menu/scroll an highlight factory reset an press ok.
    7. when done high light menu+back option ON THE SCREEN an press ok. * step 4 is tricky dont give up.

  • mad Af

    so i updated my cliq xt now the internet & Youtube is really slow .come on Tmobile .Fix it!

  • Marc

    HiDo U know where I can get the cliq: URL scheme/protocol specification/ABNF/rules ?I’m implementing a server and need to differenciatebetween valid/invalid URLs.
    thx :)