Tag Archives: Tupl

T-Mobile unveils its third batch of participants of its 5G Open Innovation Lab

t-mobile-unveils-list-of-third-batch-participants-5g-open-innovation-lab

Earlier today, the 5G Open Innovation Lab unveiled its third batch of participating companies in its Spring 2021 program. The selected companies comprise early-stage start-ups who were already able to secure Series A and B financing with established revenue streams and products. There are also more mature Series C companies that are interested in capitalizing on their early success and fast-track their growth and leadership in the market.  Compared to the previous batches, the Lab saw an … [read full article]

T-Mobile adopts Tupl’s AI technology to make its customer care better

T-Mobile is adding some new technology to its customer care arsenal. Tupl announced today that T-Mobile is using its Automated Customer Care Resolution (ACCR) tool. The technology uses artificial intelligence (AI) to give T-Mobile customer care reps with detailed cause reports and technical resolutions so that the the reps more quickly help customers. Tupl claims that its ACCR tool is 100 times faster and up to 4 times more accurate than other resolution methodologies. Here’s what … [read full article]