Tag Archives: Stay Magenta

Report Clarifies the Vague Text that Scared Some T-Mobile Customers

Last week, some T-Mobile customers received a text update informing them of an upcoming change in account credits. These customers were told that they will be getting a “lump sum” credit but did not specify what this was.  The text message that some T-Mo customers received read: “We’re changing how we apply account credits for selected offers. On your next bill, you’ll receive one lump-sum credit for the remainder of your offer value instead of a recurring … [read full article]

Report: T-Mobile Customer Care Agents Will Try to Get You to Stay With a Discount 

T-Mobile currently has an offer in place for customers who are thinking about leaving the platform. So if you’re considering doing this, you might be interested in hearing out the Un-carrier’s new offer.  As leaked documents obtained by The Mobile Report show, T-Mo currently has two different promotions for customers who threaten to quit. The company’s customer care agents can offer … [read full article]