Tag Archives: chief executive

T-Mobile CEO Sends Out Personal Note, Thanks You For Being A Customer

In what can only be attributed to yesterdays disappointing showing by T-Mobile in the JD Power award category for best wireless customer care, Chief Executive Philip Humm has sent (all T-Mobile) customers a “personal note.” I think it’s clear that this statement is a direct response to the customer response popping up online in the last 24 hours regarding T-Mobile’s fourth place showing. On a side note, I think those of you … [read full article]

T-Mobile’s Chief Executive On The Record With The New York Times

T-Mobile’s Chief Executive Officer is on the hot-seat for the folks at the New York Times answering some hard hitting questions about AT&T, T-Mobile USA and the future. T-Mobile CEO Philip Humm insists that T-Mobile will keep the value plans that exchange a lower monthly fee for selling you an unsubsidized device. While many of you have yet to see the benefit of this type of rate plan, given what … [read full article]