T-Mobile employees pressured to add unwanted services to customers’ plans, new report claims

After targeting T-Mobile with a complaint to the SEC last month, labor group Change to Win (CtW) is going after T-Mo again. CtW has filed a complaint with the Consumer Financial Protection Bureau, alleging that T-Mobile sales associates are pressured to add unwanted services to customers’ plans in order to meet sales targets. The group surveyed T-Mobile employees and customers, including online polls of nearly 500 current or recently-separated T-Mo employees and customers in five … [read full article]