Tag Archives: AI

These Are the Businesses Using T-Mobile 5G in the Most Creative Ways This Year

T-Mobile for Business has handed out its Innovate Awards for 2026, and as usual, the winners show off some genuinely clever ways companies and public agencies are putting T-Mobile’s network to work. T-Mobile announced the winners at the Gartner IT Symposium/Xpo in Orlando, marking the fifth year of the awards program. In the Community category, first place went to the Virginia Tech Transportation Institute, which worked with the Virginia Department of Transportation and Crosstek on a … [read full article]

T-Mobile’s Network Just Got Smarter With New AutoPilot AI Tools

T-Mobile just dropped a pretty meaty update on how it’s using AI to keep the network standing when things go sideways, whether that’s a hurricane knocking out power for days or a stadium full of people all hammering the towers at once during a big event. The centerpiece here is something called AutoPilot, which T-Mobile detailed in its announcement, built into the Self-Organizing Network tech that’s already been quietly running in the background. AutoPilot adds intent-based … [read full article]

T-Mobile Says AI Is Already Helping Its Network Handle Real-World Problems

T-Mobile is pitching a future where its network does more than carry calls and data. The company says AI is already helping it react faster when conditions change, and over time that could turn its cell sites into smarter systems that make decisions closer to where people actually use their phones. As reported by PhoneArena, T-Mobile CEO Srini Gopalan said on the company’s Q1 earnings call that AI helped the carrier manage network performance during a … [read full article]

T-Mobile Denies Using AI for T-Force Customer Support

T-Mobile is shutting down the idea that its T-Force support team has quietly switched over to AI. The question came up after a Reddit user said they were asked in a survey whether they knew they had been chatting with a “virtual agent,” which led to concern that T-Mobile may have added AI to one of its best-known customer support channels. According to Android Authority, T-Mobile responded by saying it does not use AI in its … [read full article]

The Hidden Technology That Will Power Tomorrow’s Smart Cities and Factories

T-Mobile’s top technology executive is painting a bold picture of the wireless industry’s next chapter, and it’s not just about faster speeds. As shared by the Un-carrier, the company believes the real revolution happening right now involves artificial intelligence moving out of the digital world and into the physical one. This shift has massive implications for how networks operate. Right now, AI systems like ChatGPT excel at generating text and images—digital work. But Physical AI is … [read full article]

T-Mobile CEO Sees AI as Way to Help Reduce Churn Rate

In Q1 2023, T-Mobile reported a decline in its churn percentage. Compared to last year’s .93%, the quarter had .89% churn rate, which is something that CEO Mike Sievert is pleased with. After all, T-Mo is the only wireless carrier to have reduced churn rate. Its other rivals reported an increase in churn rate.  This, however, does not mean that T-Mobile will be complacent with its churn rate at this point. As noted by Sievert: “But still, … [read full article]