T-Mobile OnePlus 6T update breaking Play Protect certification for some


After announcing a new OnePlus 6T update over the weekend, T-Mobile began pushing it out widely today. Unfortunately, it looks like it’s got a pretty significant bug.

Many T-Mobile OnePlus 6T owners are reporting that after installing the A6013_34_181228 update, their device shows that it’s not longer Play Protect certified. This can cause some issues with the apps on the device, including preventing Google Pay from working.


There are several T-Mobile OnePlus 6T owners chiming in to say that they’re having this issue, including both on Reddit, the XDA-Developers forums, and OnePlus’s forums.

Neither T-Mobile nor OnePlus have commented on this issue yet. While there are some T-Mobile OnePlus 6T owners that say that they’re not affected by this problem, there are quite a few who are suffering from the problem, so hopefully a fix can be made soon.

If you’ve got a T-Mobile OnePlus 6T, have you encountered this bug?


UPDATE: T-Mobile reached out to me to confirm that this issue has been resolved:

“The issue with Google Pay and Google Play Protect on OnePlus has been resolved. Customers may need to re-verify their payment information – if so, they will see an automatic prompt in Google Pay. For further assistance, contact our support team here.”


Thanks, zephiK!

Sources: Reddit, XDA-Developers forums, OnePlus forums

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  • ChiTownT3x

    Yep it’s broken since the update. Hope this gets fixed soon as I am sure lots of people are going to start wondering why Google Pay doesn’t work. Especially people that don’t check tech forums.

    Check your Play Protect certification status.

    1. Open the Google Play Store app Google Play.

    2. Tap Menu Menu and then Settings

    3. Under “Play Protect certification,” you’ll see if your device is Play Protect certified.

  • Kirk Lange

    Same issue here, not play protect certified and Google Pay broken after the update. And unfortunately the update is forced and the device updates automatically. Terrible .

    • KOLIO

      I no longer have the T-Mobile OnePlus 6T,but,I’m pretty sure you can prevent automatic updating.
      Aren’t you given the option/toggle to turn on/off auto update in settings > software updates?
      Another place to look is Developer Options,there should be a toggle to turn off auto updating.

    • SirStephenH

      Automatic updates are a good thing. This issue was quickly fixed by T-Mobile anyways. See Timothy Farley’s post above for instructions on how to fix this.

  • yankeesusa

    What happens when play protect is broken? What can the phone not do? I just ordered a tmobile 6t and would like to prepare for this.
    Just saw the link above… nevermind

  • Website Administrator

    No issues here. Play Protect working just fine. Google Pay is also working fine, which is something I’ve also seen being vocalized.

  • token2k6

    Great! Here I was thinking the OnePlus6T is going to be great with it’s monthly updates, constant user feedback being listened to and updates NOT bricking the phone! I came from a LG 6, which an Oct2018 broke the Bluetooth, making the phone practically unusable. My wife said if the OnePlus isn’t good, I can only get Samsung from now on..

    • SirStephenH

      Don’t listen to your wife, Samsung is s***.

  • Brett S

    This kind of thing is one of the reasons I love Apple… if something happens I can always swing by an Apple store.

    • SirStephenH

      When you get overcharged as much as you do by Apple for only a name, it’d better do something.

      • Brett S

        I’ve never been over charged by Apple. I get what I pay for. You’re not understanding it or having a different standard for value doesn’t make it not true.

    • SuperSt0rm

      +1 Easy fix

    • Nate

      Can confirm the bug after the update and can confirm that the fix did work.

      My device is now showing certified again.

    • MindFog2287

      Ha! Worked for me! Thanks!

  • Alex Pilaia

    I am running Oxygen OS 9.0.3 on an unlocked 1+6, and no issues here. Issue seems to be with the Tmo update itself.

    • SirStephenH

      Did you even get as far as reading the title of the article?

      “T-Mobile OnePlus 6T update breaking Play Protect certification for some”

  • Jamie F

    T-Mobile has fixed the update!

  • Bryck